Posts

• [Feature] Add plugin: BeezDesk into cloud release (#19346)
• [Improvement] Remove FB router URL from code (#19494)
• [Improvement] Change cursor from arrow to pointer when hovering over department member (#19487)
• [Improvement] Improve department role label design (#19467)
• [Improvement] Reindex all tickets improvement (replace instead of truncate+insert) (#19446)
• [Improvement] Make predefined answer text box adjustable (#19385)
• [Improvement] Possibility to set (force) SSO as the only login option (#16022)
• [Fix] OutgoingEmailAccountId::__construct(): Argument #1 ($value) must be of type string, OutgoingEmailAccountId given (#19536)
• [Fix] Failed to reschedule ReindexTicketsJob (#19520)
• [Fix] La_Task_UpdateUserStatus task is failing (#19517)
• [Fix] Registered visitor is unable to start a chat (#19509)
• [Fix] Update style of the discounted price in LA themes (#19504)
• [Fix] Stuck chat when ticket is resolved while chat is ringing in the same ticket (#19479)
• [Fix] Ticket grid doesn't work for the newly created agents (#19473)
• [Fix] Useless border of "Add action/Create" button (#19441)
• [Fix] Don't display duplicated notification popups (#19425)
• [Fix] KB kategories migrated multiple times during Zendesk migration (#19411)
• [Fix] Knowledgebase entry title doesn't support all emoticons (#19403)
• [Fix] Enabling/disabling plugin/integration displays duplicated confirmation notification (#19381)
• [Fix] Incorrect width set up for the Configuration AI section content (#19380)
• [Fix] Notification in dashboard always contains both arrows despite it is the first, last, or the only notification (#19379)
• [Fix] Agent stop provide phone service on logout even if he has enabled devices for calls in offline (#19367)
• [Fix] Tag report chart types Area, Line and Bar display correct data only for first 10 tags (#19336)
• [Fix] Wrong content type generated for API v3 OpenApi json definition (#19331)
• [Fix] Cloned agent has all services duplicated after deleting the agent from which it was cloned (#19324)
• [Fix] Audit log config is ignored (#19307)
• [Fix] Shifted arrows changing the KB item position (#19274)
• [Fix] CRITICAL: La_Rpc_TicketMessages::loadGroupsAndMessages(): Argument #3 ($ticketCreatedAt) must be of type Qu_Lib_Instant, null given from La_Rpc_TicketMessages->open() (#19170)
• [Fix] CRITICAL: Call to a member function getValue() on null in Gpf_View_FilterForm.save() (#18368)
• [Fix] Update WhatsApp integration to work with new WA template messages (#18051)
• [Fix] API v1 conversations crashes when trying to access any ticket after first 1000 (#17646)
• [Fix] API v3: _sortDir and _sortField are ignored in /api/v3/#/tickets/getTicketsList (#17492)
• [Other] Refactorings and other fixes (#19526)(#19491)(#19483)(#19454)(#19439)(#19215)(#18991)(#17873)(#13543)

• [Fix] Error 429 (Too many requests) during Zendesk migration (#19515)
• [Fix] Error: Failed to deserialize custom form field with id in MysqlFormFieldsRepository.php (#19210)

• [Fix] JsonSerializer::decode(): Argument #1 ($json) must be of type string (#19450)
• [Fix] Decrease ES max index text size (#19512)

• [Fix] Trim content for ES index after conversion from HTML to plain (#19506)

• [Fix] Voicemail recording doesn't exists in the ticket (#19440)
• [Fix] Incoming call from anonymous number gets stuck (#19463)
• [Fix] Agent profile cannot be saved with chat feature disabled (#19470)
• [Fix] Zendesk_Task: Article\Model\Text::__construct(): Argument #1 ($text) must be of type string (#19010)
• [Fix] During Freshdesk migration KB articles migrated without images, videos and HTML formatting (#19371)

• [Improvement] Add filter to "Manage department members and roles" grid (#19363)

• [Feature] Make contact in Chats overview clickable (#16193)
• [Fix] Strange order of departments in New > New email (#19376)
• [Fix] Opening ticket in popup cause Something went wrong error (#19364)
• [Fix] Unread messages counter should be displayed only if agent is scrolled (#19357)
• [Fix] Opening of a new ticket from call take long time (#19197)
• [Fix] Merging tickets is counted as Answers in agent Performance report (#19051)
• [Other] Other fixes and refactorings (#19389)(#19417)(#19399)

• [Fix] Display order of messages in internal chat is broken (#19397)
• [Fix] Filter for agent name in Department members should not be case sensitive (#19356)
• [Fix] Mail outbox doesn't work with TIMEZONE setting correctly (#19304)
• [Fix] API key authentication does not work to access files through scripts/file.php (#19258)

• [Improvement] Enable ticket assistant for developer installation (#19386)
• [Fix] Postponed tickets are not reopened after scheduled time (#19387)

• [Patch] API key authentication does not work to access files through scripts/file.php (#19258)

• [Security] Reset password button in agents list doesn't reset password (#17319)
• [Feature] Limit editing of templates per variation (#18789)
• [Fix] Cannot merge contacts (#19370)
• [Fix] Missing images in article (#19287)
• [Fix] Mysterious session expired on standalone installation (#18512)
• [Other] Refactorings and other fixes (#18668)(#19361)(#19360)(#19347)

• [Improvement] Elasticsearch: change how we index html and big texts (#19293)
• [Improvement] Extend the current limit: 100 message groups per conversation (#19292)
• [Improvement] UI and UX improvement for Department roles (#19265)(#19335)
• [Improvement] Add option to set up 3 digits number as an external device (#16699)
• [Fix] Broken transfer and assign of a ticket (#19282)
• [Fix] Visibility of Ticket & Customer fields is not editable (#19268)
• [Fix] Infinite loading after saving 2FA without a code (#19259)
• [Fix] LiveAgent users that left panel without using logout button remains logged in (#19233)
• [Fix] "Complete transfer" button is not displayed in internal call on transfer (#19224)
• [Other] Refactorings and other fixes (#19045)(#19306)(#19311)

• [Patch] Disable sending email through system email account

• [Patch] Error in index ticket reschedule (#19306)
• [Patch] Extend the current limit to 5000 messages per conversation (#19292)

• [Feature] Agent roles per department (reader, solver, supervisor, manager)
• [Improvement] Improve Google oAuth app to support sending emails from aliases (#18188)
• [Improvement] Add option to set up 3 digits number as an external device (#16699)
• [Improvement] Update GPT model to latest version (#19169)
• [Improvement] New shortcuts for new ticket and call (#19154)
• [Improvement] Unread counter with scroll action (#18992)
• [Improvement] Improve error message when limits reached on OpenAI assistant (#18777)
• [Fix] Localize To solve algorithm setting name (#19266)
• [Fix] Broken Plugin configuration (#19280)
• [Fix] Impossible to adjust the width of the Views column in KB grid (#19275)
• [Fix] Custom roles grid shows wrong count of agents with given custom role (#19272)
• [Fix] Problem with index tickets (#19262)(#19247)
• [Fix] API key authentication does not work to access files through scripts/file.php (#19258)
• [Fix] In department roles there is non-working "change" button available for changing admin role (#19252)
• [Fix] Not possible to save any changes in agent profile (role agent) (#19226)
• [Fix] "Call not found" on call status change (#19223)
• [Fix] Missed call ID in service_params in ticket with call (#19222)
• [Fix] Update JsonSerializer::decode() to support legacy error handling (#19221)
• [Fix] Error: Failed to deserialize custom form field with id in MysqlFormFieldsRepository.php (#19210)
• [Fix] List type custom fields do not save available values (#19196)
• [Fix] Convert contact to company button is not restricted for custom roles (#19188)
• [Fix] Wrong behavior when fetching Slack channels with 0 members (#19187)
• [Fix] POP3 connection fail due to incomplete response received via socket connection (#19178)
• [Fix] Broken "To solve" functionality in department settings (#19134)
• [Fix] "Answered scheduled" status does not change after sending e-mails (#19103)
• [Fix] Postponed ticket in which agent called a customer cannot be postponed again to the same time (#19101)
• [Fix] %s is shown instead of agent name in agent creation form success message (#19091)
• [Fix] CRITICAL: La_Features_Facebook_EventProcessor_Conversations::createFileMessageFromAttachment(): Return value must be of type Qu_La_Message_NewFileMessage, null returned (#19064)
• [Fix] Customer cannot leave an offline message when ticket is already deleted (#19055)
• [Fix] Attached file removed from Predefined answer after the template used in ticket note and file removed from note (#19040)
• [Fix] Agent displayed in the list of available destination for internal call even if he is on another call (#18925)
• [Fix] The "Clone agent" form freezes after clicking "Create" (#18851)
• [Fix] Merging of contacts does not finish for bigger data (#18729)
• [Fix] CRITICAL: Argument #1 ($request) must be of type FacebookRequest in FacebookBatchResponse.php (#18692)
• [Fix] CRITICAL: fopen(): Argument #1 ($filename) must not contain any null bytes in La_ContactWidget_Generator.class.php. (#18234)
• [Fix] Loading Slack channels in rule or mass action throws Data error Slim Application Error (#18073)
• [Fix] Trying to leave offline message through chat button gives "Permission denied" error (#17787)
• [Fix] Error after sending offline message (#17390)
• [Fix] Shortcut to open My Account does not work (#17176)
• [Fix] Older attachment not possible to download (#16444)
• [Performance] "Connection timeout" error on the Tag report (#17085)
• [Other] Refactorings and other fixes (#19214)(#19155)(#19142)(#19090)(#19073)(#19069)(#19060)(#19049)(#19002)(#18936)(#18902)(#18882)(#19288)(#19199)(#19281)(#19277)(#19251)(#19102)(#19033)(#19261)

• [Patch] Failed to index ticket - loop in corner case (#19247)

• [Patch] Problem with ticket indexing "version conflict" (#19262)(#19247)
• [Patch] "Connection timeout" error on the Tag report (#17085)
• [Patch] POP3 connection fail due to incomplete response received via socket connection (#19178)

• [Patch] Keep ticket state incorrectly checked by default for ticket action (#19103)

• [Improvement] Use buttons with new tooltip for Refresh and Go to top buttons (#19056)
• [Improvement] Implement Caching for Language CSV Files into PHP Files for Performance Optimization (#19021)
• [Improvement] Improve error message when limits reached on OpenAI assistant (#18777)
• [Fix] Useless background of the refresh button (#19098)
• [Fix] Some fields in the chat button settings can be displayed as empty (#19035)
• [Fix] Empty privileges are returned by ApiKeyManager::getByToken method (#18767)
• [Fix] Failed get tracking url for our support (#17612)
• [Performance] Slow SQL in DeleteUnusedUsersAndContacts (#18874)
• [Performance] Inline images should be parsed from KB articles and cached (#18703)
• [Other] Refactorings and other fixes (#18976)(#18942)(#18904)(#18881)(#12398)

• [Patch] Disable sending email through system email account (PR16414)

• [Fix] Keep ticket state incorrectly checked by default for ticket action (#19068)
• [Fix] Stuck chat after transferred to department without online agents (#18927)
• [Other] Refactorings and other fixes (#18832)

• [Patch] SPF record is not recognized by Liveagent when adding mail account (#19047)
• [Patch] LiveAgent users that left panel without using logout button remains logged in (#18958)
• [Patch] Agent cannot close chat after customer lost internet connection (#17484)
• [Patch] Error message after a chat is assigned and transferred (#17739)
• [Patch] Create ticket API v3 creates a ticket despite error message regarding insufficient privileges (#18870)
• [Patch] System messages visible to customer (#18959)

• [Patch] "Remember me" login function causing problems on standalone installations (#17448)
• [Patch] Random "session expired" on standalone installation (#18512)
• [Patch] Attachment in ticket can't be downloaded during ticket composing or replying (#16221)

• [Improvement] Log crashed task before rescheduling (#18979)
• [Fix] SPF record is not recognized by Liveagent when adding mail account (#19047)
• [Fix] Uncaught RuntimeException: Container is not set (#19043)
• [Fix] Ticket info section style corrections (#19028)
• [Fix] Shifted label field in GitHub integration configuration section (#19027)
• [Fix] Blue info section with tooltip incorrectly displayed for integrations with no info (#19026)
• [Fix] Possible XSS on customer portal articles (triggered in agent panel) (#19024)
• [Fix] ElasticSearch: purged tickets still in es (#18999)
• [Fix] Missing "Save" notification in Call, Chat, and Email settings sections (#18990)
• [Fix] Canceled chat is not created as ticket (#18972)
• [Fix] LiveAgent.addTicketField doesn't work in chat button without pre-chat form (#18947)
• [Fix] Error: Failed to finish call , Ticket solution not found (#18943)
• [Fix] Merge into mass action info message prints System as action initiator instead of an agent (#18873)
• [Fix] CRITICAL: Argument #1 ($url) must be of type string in CustomPlugin_Extension.loadExternalExtension() (#18735)
• [Fix] Incorrect instructions to set up SPF record to send emails from LA servers (#18693)
• [Fix] The "Timezone" setting in rules can be displayed as empty (#18176)
• [Fix] "Remember me" login function causing problems on standalone installations (#17448)
• [Fix] Incorrect validation of focused field with auto filling (#15382)
• [Fix] Bad route after clicking on the created customer portal (#10285)
• [Fix] Instagram subcomments are not fetched (#18701)
• [Other] Refactorings and other fixes (#18977)(#19059)

• [Security] Tabnabbing vulnerability (#17952)
• [Improvement] Mass action transfer - keep ticket state checked by default (#14766)
• [Fix] AssignToMe chat action is changing agent from solver to viewer (#19009)
• [Fix] Translatable strings corrections (#18921)
• [Fix] Confusing Loading... sign when all ticket messages have been already loaded (#18846)
• [Fix] Not possible to create new answer draft when old exists (#18814)
• [Fix] Undo shortcut does not work correctly in ongoing chats when canned messages are added (#18534)
• [Other] Refactorings and other fixes (#18955)(#18896)(#18230)

• [Fix] Multi KB integration guide has a typo in the URL (#18915)
• [Fix] Can not add note to ticket Row does not exist when quickly adding file to note second time (#18914)
• [Fix] Can't upload a WAV file as IVR recording anymore (#18907)
• [Fix] Chat content is not searchable after truncate (#18809)
• [Fix] Mass action success notification appears many times for a single run (#17558)

• [Security] System messages visible to customer (#18959)
• [Feature] Create tag directly in rule edit (#6545)
• [Fix] CSS color-scheme: dark causes white background in widgets (#18975)
• [Fix] Missing PHP_IDE_CONFIG environment variable (#18967)
• [Fix] LiveAgent users that left panel without using logout button remains logged in (#18958)
• [Fix] Translatable strings corrections (#18922)
• [Fix] Create ticket API v3 creates a ticket despite error message regarding insufficient privileges (#18870)
• [Fix] AI overview content (#18802)
• [Fix] LA selects a wrong number after pressing the "Enter" button (#18280)
• [Fix] Error message after a chat is assigned and transferred (#17739)
• [Fix] Agent cannot close chat after customer lost internet connection (#17484)
• [Other] Refactorings and other fixes (#18930)

• [Improvement] Show information that LA stores email sources only for 30 days when connecting email account (#14788)
• [Fix] Translations with no sense. (#18956)
• [Fix] The dictionary is not loaded. error message when setting up password in customer portal (#18951)
• [Fix] CRITICAL: La_Api_Helper_User::getAgent(): Argument #1 ($userIdentifier) must be of type string, null given (#18949)
• [Fix] Failed to migrate answer, resolution and assign request when sla level not exists (#18939)
• [Fix] Lack of contextual information in strings to be corrected (#18934)
• [Fix] Mistake in the source string to be corrected (#18929)
• [Fix] Translatable strings corrections (#18920)
• [Fix] Add backoff algorithm or retry-interval to RedisClientBuilder (#18905)
• [Fix] Slim application error on local env after newly created environment (#18890)
• [Fix] Ticket not reopened when transferred to department inaccessible by agent (#18771)
• [Fix] Not possible to re-create a previously deleted agent (#18710)
• [Fix] Not possible to select a ticket via the Search button in mass action "Merge into" (#18670)
• [Fix] AI Assistant not retaining new lines (#18665)
• [Fix] RecoverableProjectionError version_conflict_engine_exception in TicketSearch (#18659)
• [Fix] CRITICAL: Object of class Model_EmailMessage_AttachmentId could not be converted to string in UrlGenerator.php (#18451)
• [Performance] ReindexAllTicketsJob is rescheduled to static queue and not in batch (#18865)
• [Other] Refactorings and other fixes (#18791)(#18745)(#18744)(#18589)

• [Improvement] Delete unnecessary translations (#18924)
• [Improvement] Translatable strings corrections (#18913)
• [Improvement] Customer portal paths unification (#18783)
• [Fix] Make voice run locally without modifying any files (#18861)
• [Fix] Error logs from EmailSender module are written to general php error log instead of la_logs file of particular account (#18845)
• [Fix] ERROR: Invalid key ID. Must be integer greater than 1000000 in YamlApikeyRepository.php (#18788)
• [Fix] "More" button doesn't work after a ticket transfer (#18177)
• [Fix] APIv1 /reports/ranking doesn't return the validity status (#17925)
• [Performance] Temporary disable redis cache for settings and plugin settings (#18909)
• [Other] Refactorings and other fixes (#18855)(#18707)(#18514)

• [Patch] Incoming email accounts are failing due to error "Failed to create incoming email aggregate" (#18903)
• [Patch] Emails that already exist in qu_la_mail_identifiers are fetched to tickets (#18908)
• [Patch] Temporary disable redis cache for settings and plugin settings (#18909)
• [Partially patched] Auto-reply sent from LA to connected incoming email account fetches itself (#18906)

• [Patch] Incoming email accounts are failing due to error "Failed to create incoming email aggregate" (#18903)

- [Patch] Accessibility of contact form fields: use type=email and type=tel (#18636)

• [Improvement] Okta SSO - support for more "Organization URLs" (#18477)
• [Fix] Custom languages in use affecting login page (#18860)
• [Fix] CRITICAL: Object of class Qu_La_EmailSender_Application_Model_AccountType could not be converted to string (#18849)
• [Fix] Fast sequential call from the same ticket cause call stuck (#18552)
• [Fix] Duplicated outbound call (#18426)
• [Fix] Rename of the department is case insensitive (#18320)
• [Fix] Some emails are not processed to tickets and have duplicate in qu_la_mail_identifiers (#18056)
• [Other] Refactorings and other fixes (#18793)(#18718)

• [Fix] There are no translations of application (#18844)
• [Fix] Missing login form on the /agent screen (#18843)
• [Fix] Failed initialize InfrastructureConfigurator when change es cluster id (#18840)
• [Fix] Ticket doesn't exist on start new call from browser (#18805)
• [Fix] No ringing sound for incoming calls - randomly (#18780)
• [Fix] Mass action applies to 1000 ticket only, not to supposed 50000 tickets (#18628)
• [Fix] When copy-pasting Hebrew in reply editor punctuation moves to the right (#18820)
• [Other] Refactorings and other fixes (#18824)(#18790)

• [Fix] Permission denied after chat transfer (#18821)
• [Fix] Replace 'X' text with appropriate button text (#18822)
• [Fix] Wrong usage of last date changed for topic, suggestion or myTickets templates. (#18806)
• [Fix] GeneralSettingsManager::set(): Argument #2 ($value) must be of type string in SoundConfigurationForm.save() (#18784)
• [Fix] "Merge failed. Not authorized to close the ticket" error displayed after merging tickets by Agent (#18753)
• [Fix] Error while uploading call recording (#18615)
• [Fix] API v3 /chats response attribute status values documentation incorrect (#18556)
• [Fix] Asterisk-la periodically cannot load or convert a media file (#18529)
• [Fix] The error message for IVR saving does not contain the description of the reason (#18525)
• [Fix] Useless multiple file links are created for chat attachments (#18079)
• [Fix] Access from your IP address is denied. Contact administrator to whitelist your IP in Auth/Service.class.php (#17940)
• [Fix] API v3: The download/view URLs returned from GET /tickets/{ticketId}/messages can't be used (#15235)
• [Fix] Wrong maintenance text for cloud accounts (#5979)
• [Other] Refactorings and other fixes (#18756)(#18752)(#18653)(#18593)(#13139)(#18819)

• [Fix] APIv3: add support for apikey authentication to attachment download/view URLs returned from GET /tickets/{tid}/messages (#15235)
• [Fix] Phones for old Twilio integration are always in offline state (#18773)

• [Improvement] Customer portal create buttons unification (#18782)
• [Improvement] KB table improvements (#18581)
• [Fix] Breaking change in APIv3 with privileges for tickets introduced in minor release (#18781)
• [Fix] Missing CSP directives (#18630)
• [Other] Refactorings and other fixes (#18762)(#18674)

• [Improvement] Decrease number of shards for page visits ES index (#18765)
• [Improvement] Open Customer portal settings after creating a new knowledgebase (#18585)
• [Fix] version is obsolete in docker-compose.yml (#18769)
• [Fix] Answer assistant fields placeholders update (#18749)
• [Fix] Broken Call/Video call button (#18676)
• [Fix] Lowercase list is converted into numbered list after sending the email (#18610)
• [Fix] CRITICAL: La_Page_Kb_NotFound::__construct(): Argument #2 ($title) must be of type string (#18562)
• [Fix] add input validation visitor-tracker (#18437)
• [Fix] Plugins engine exception: Conversation id not found in class La_Features_Phone_Main. (#17476)
• [Fix] Rename Invalidate ticket review custom role permission (#16813)
• [Fix] API v3: The download/view URLs returned from GET /tickets/{ticketId}/messages returns 403 (#15235)
• [Fix] Error when opening a draft ticket (#18348)
• [Other] Refactorings and other fixes (#18751)(#18746)(#18571)

• [Security] Password reset link should expire after agent's email changed (#18213)
• [Improvement] AI-related sections improvements (#18748)
• [Improvement] Change AI Assistant to Answer assistant (#18728)
• [Improvement] Loading only when opening personal details tab (#18715)
• [Improvement] Settings action on Customer portals overview should open Customer portal settings (#18584)
• [Fix] Error Ooops, URL is not valid. in mobile app after update to 5.47.4.3 (#18731)
• [Fix] Wrong css for suggestion when status is published (#18724)
• [Fix] Unable split in suggestion tickets (#18722)
• [Fix] Overlapping scrollbars in grid in reports in Firefox browser (#18640)
• [Fix] CRITICAL: La_Model_Conversation_Service::rerouteChat(): Argument #2 ($excludeAgent) must be of type ?La_Model_User_Agent, La_Model_User_Visitor given called in La_Rpc_Chat.class.php. (#18183)
• [Fix] Plugins engine exception: Conversation id not found in class La_Features_Phone_Main. (#17476)
• [Other] Refactorings and other fixes (#18599)

• [Fix] Broken LA app - Gpf_Exception: Failed to set up Content-Security-Policy header. (#18737)
• [Fix] Not possible to build new version with crowdin sync (#18733)
• [Fix] White text of an article in pre-chat form (#18617)
• [Fix] add input validation visitor-tracker (#18437)

• [Improvement] Accessibility of contact form fields type=email and type=tel (#18636)
• [Improvement] AI assistant: Ability to suggest answer just by prompt without initial draft text (#18634)
• [Fix] CRITICAL: Too few arguments to function La_Config_AgentSounds::__construct() (#18709)
• [Fix] Incorrect instructions to set up SPF record to send emails from LA servers (#18693)
• [Fix] Ensure Ticket Assistant feature will work after SemanticWrap EOL (#18689)
• [Fix] Send and Attachment icons overlaps on the chat window when RTL language is used (#18687)
• [Fix] Invisible icons in ticket owner section (#18679)
• [Fix] Something went wrong error when customer close ringing chat (started from automatic invitation) (#18652)
• [Performance] Useless traffic from DB when render KB page (#18702)
• [Other] Refactorings and other fixes (#18643)

• [Improvement] Do not expand ticket reply action bar on hover (#18669)
• [Fix] API v3 delete /tickets/{ticketId} does not work (#18671)
• [Fix] CLOSED ticket is not deleted via Mass action->Close and delete action (#18649)
• [Fix] 'To number' is not preset when making a call from Edit contact form (#18530)
• [Fix] Twitter API v2 Unauthorized 401 response (#18523)
• [Performance] Time rule with tag conditions overloaded DB (#14248)
• [Other] Refactorings and other fixes (#18275)

• [Security] Internal KB articles access control (#18641)
• [Plugin] Shopify plugin: update API version (#18619)
• [Feature] Improve Clipboard function within the "Display external info" plugin compatibility with browsers (#18433)
• [Fix] Action box header is not visible on small height device (#18658)
• [Fix] DEFAULT_ACCOUNT_HOSTNAME dont set when install account (#18642)
• [Fix] TicketIndexer Error - Unhandled message group type [type=] (#18629)
• [Fix] Invalid owner id in some fb/twitter tickets (#18603)
• [Fix] CRITICAL: array_keys(): Argument #1 ($array) must be of type array, null given in GitHub_ConversationController.class.php (#18535)
• [Fix] Error: Answer FROM address is missing. (answerId=...) in Api/TicketIndexer.php (#17727)
• [Other] Refactorings and other fixes (#11448)(#18590)

• [Fix] "Delete Role" popup stays open even after confirmation (#18578)
• [Fix] Tickets postponed by rule with trigger "status changed" are not reopened when the postponed time passes (#18158)
• [Other] Refactorings and other fixes (#18478)

• [Feature] Elastic search required for standalone installations (#18607)
• [Feature] Focus Search field when Set requester dialog is opened (#13234)
• [Improvement] Restrict access to install folder in hosted build (#18402)
• [Improvement] Confusing button for "Edit quoted text" (#18208)
• [Fix] Failed to get LoggerInterface service from container (#18632)
• [Fix] AI assistant: random language of the answer (#18622)
• [Fix] CRITICAL: FileNameDecoder::decode(): Argument #1 ($value) must be of type string in HttpFileContentCreator.php (#18560)
• [Fix] User identity not available in La_Model_UserDepartment (#18413)
• [Fix] Substitute account not correctly replaced in rules when removing outgoing email account (#18406)
• [Fix] "Ticket created" rule is not triggered when a ticket is created from a note (#18191)
• [Fix] Error: Outgoing account not found. (id=...) in Api/EmailForwarder.php (#17686)
• [Fix] Active search field by default in the set requester/change ticket owner menu (#11858)
• [Other] Refactorings and other fixes (#18624)(#18605)(#18577)(#4049)

• [Fix] Images uploaded as contact form logo have 0 size in AWS S3 (#18612)
• [Fix] Missing padding in WA action buttons (#18597)
• [Other] Refactorings and other fixes (#18501)(#18274)

• [Improvement] Missing placeholder in Send notification WA action (#18028)
• [Improvement] Multi KB - integration guide should use default domain (#8457)
• [Fix] tenant-mgmt/rpc.php endpoint returns 4/500 on error. (#18601)
• [Fix] AI assistant: Language of the answer should not change when improving the answer (#18587)
• [Fix] "datelatestupdate" value not updated in the APIv1 - Return application installation date and latest version (#18580)
• [Fix] VOIP: phone should connect to service hostname (#18566)
• [Fix] Variables added to email template via source mode are not displayed and added incorrectly (#18487)
• [Fix] WhatsApp error: Message is already delivered (#18367)
• [Fix] Input focus shifted from a ticket message to an internal chat (#17819)
• [Fix] Ticket is not accessible to customer when someone else than ticket owner answers (#17669)
• [Other] Refactorings and other fixes (#18480)

• [Improvement] Select visitor-pushstream-profiles based on tenantId (#18522)
• [Fix] Content of knowledgebases vanished (#18586)
• [Fix] Missing icon for Add translation in WhatsApp message templates (#18572)
• [Fix] Not aligned "Customize filter" text (#18554)
• [Fix] Missing title in customer portals (#18553)
• [Fix] Missing notifications about failed payments (#18457)
• [Fix] 360dialog WhatsApp number integration incorrect strings (#15300)
• [Other] Refactorings and other fixes (#17867)

• [Fix] 403 Forbidden for different file types (#18564)

• [Other] Refactorings and other fixes (#18441)(#18463)(#18566)(#18573)

• [Fix] CreateDeleteKbArtifacts_Test e2e test failed on new build (#18563)
• [Fix] Es unable find script reindex v2 (#18561)
• [Fix] Wrong positioning of the "To number is mandatory" error message (#18533)
• [Fix] Error: Ticket not found in LegacyTicketInfoLoader.php. (#17306)
• [Other] Refactorings and other fixes (#18547)

• [Improvement] API for restore\cleanup account's data in VoIP DB (#18542)
• [Improvement] "All" and "None" icons in rules could be the same (#14520)
• [Fix] Ticket detail scroll bar overlay the edit subject icon (#18540)
• [Fix] Unable to deserialize attachment (#18520)
• [Fix] Predefined answers - messed up HTML formatting (#18476)
• [Fix] Error response from API v1 /conversations/ if CLOSED conversation in the result (#18423)
• [Fix] Error: Method not allowed. Must be one of: GET, PUT, DELETE in RoutingMiddleware.php (#17224)

• [Fix] Font background color applied in answer when using copy paste from previous message (#18411)
• [Fix] ApiKeyProperties::__construct(): Argument #2 ($whiteList) must be of type string, null given (#17843)
• [Other] Refactorings and other fixes (#18484)(#18313)(#18531)(#18522)

• [Fix] TabWidgetMoreItemsButton button invisible in ticket (#18508)
• [Fix] GitHub tab in Customer details section is missing icon (#18507)
• [Fix] Possibility to send empty message in internal chat (#18464)
• [Fix] Resolved assigned calls remained in ToSolve queue (#18231)
• [Fix] Failed to load contact by CustomerId in old ticket from agent email address (#17203)
• [Fix] Twitter API v2 403 forbidden response: keys and tokens must be used (#16479)
• [Fix] La_Features_Twitter_ClientException in Twitter/Client.class.php (#16439)
• [Fix] Other fixes and refactorings (#18486)(#17961)

• [Feature] DUO as additional SSO provider (#15742)
• [Feature] AI assistant quick text actions (#17726)
• [Fix] Contact form Ascent - wrong send button design in RTL languages (#18502)
• [Fix] Make ES exception for not writable index alias as recoverable (#18499)
• [Fix] WA messages from new customers aren't received in LA app (#18498)
• [Fix] Broken design of pre-chat form style in preview panel (#18489)
• [Fix] Incorrect affiliate url in settings (#18470)
• [Fix] Missing design in My tickets section of customer portal (#18469)
• [Fix] Job not scheduled because Access from your IP address is denied (#18468)
• [Fix] Owner could not create a ticket in department he is not a member of (#18453)
• [Fix] Canned messages are placed as HTML to content (#18431)
• [Fix] Error Malfrormed ApiKey Token in Lib_PrintFile (#17063)
• [Other] Refactorings and other fixes (#18169)(#8774)

• [Improvement] Add Copy button to Okta's redirect URI string (#15461)
• [Fix] Failed to suspend account if facebook feature is not active (#18472)
• [Fix] Design issue in Change permission panel (Custom roles) (#18456)
• [Fix] Size of text area for plain text in rules (#18424)
• [Fix] Inactivity timer is counted from the start of the chat, not from the connection with the agent (#18355)
• [Fix] CRITICAL: La_Rpc_TicketMessages::loadGroupsAndMessages(): Argument #3 ($ticketCreatedAt) must be of type Qu_Lib_Instant, null given called in La_Rpc_TicketMessages.class.php (#18348)
• [Fix] Breathing time for calls is not always applied (#18207)
• [Fix] Plugins engine exception: Unhandled exception: 'Failed to create file link id' in class La_Features_SoundConfig_Main (#17862)

[Important notice] Changes to Button elements in Contact widgets and Customer portal might affect Custom CSS. Read more

• [Improvement] Change interceptor exceptions (#18390)
• [Fix] To Solve button does not add new tickets that have been assigned to the agent by the rule (#18414)
• [Fix] Mobile filter menu items are not readable (#18407)
• [Fix] User identity not available in La_Model_UserDepartment (#18385)
• [Fix] Broken "Forward message" template (#18353)
• [Fix] Broken "Ticket reply" and "New ticket" templates (#18352)
• [Fix] Languages with the right-to-left text direction have a wrong (left-to-right) text direction in text editor (#18329)
• [Fix] api-v3-keys section in config does not allow safe use of secrets (#18311)
• [Fix] Can't upload image for favicon in customer portal settings (#18310)
• [Fix] Incorrect sequence of codecs in Asterisk 200 OK answer cause no sound in incoming calls (#18253)
• [Other] Refactorings and other fixes (#18412)(#18403)(#18391)(#18282)

• [Fix] New CKEditor distorts new images in KB articles (#18388)
• [Fix] Newly added HTML code to email template has to be saved twice (#18363)
• [Fix] New CKEditor does not support making links of images that are automatically added to automatically generated figure HTML tag (#18362)
• [Fix] Ctrl + I shorcut for Italic text isn`t working (#18356)
• [Fix] Outbound call from browser initiated even if access to media not provided (#18303)
• [Other] Refactorings and other fixes (#17680)

• [Fix] Dont start clamav container after update image (#18394)
• [Fix] CRITICAL: SortColumn::__construct(): Argument #1 ($columnName) must be of type string in La_Customer_SearchContactTable.getRows() (#18378)
• [Fix] First assign time remains active after Resolved ticket is merged with another (#18314)
• [Fix] Error 404 Not Found when integrating WhatsApp number (#18309)
• [Fix] Error: Class "La_Task_Update_FetchTwitterScreenName" not found in Tasks/Runner.class.php (#18246)
• [Fix] CRITICAL: Argument #2 ($lastThreadTicketId) must be of type TicketId when replying to WhatsApp ticket (#18204)
• [Fix] Deleted WhatsApp ticket prevents new WhatsApp incoming messages (#18200)
• [Fix] Error while running task Kayako_Task. Message: Kayako_Task::getUserFromById(): Argument #1 ($id) must be of type string, null given, called in Kayako_Task.class.php. (#18111)
• [Fix] Default Agent role can close and delete tickets via mass action (#18055)
• [Fix] First assign time remains active when ticket changed SLA level by rule (#18046)
• [Other] Refactorings and other fixes (#18275)(#17676)

• [Fix] Clear planned jobs in resqu when the account is deleted

• [Fix] DEFAULT_ACCOUNT_HOSTNAME setting is cleared during update in AWS (#18371)
• [Fix] HTML markup doesn't work correctly on pre-chat form KB suggestions (#18340)
• [Fix] Updated ckeditor disorts appearance of email template in the editor (#18333)
• [Fix] Apache access.log and error.log format (#18324)
• [Fix] Error: AssignRequest not found in LegacyAssignRequestApi.php (#18118)
• [Other] Refactorings and other fixes (#18275)

• [Fix] Canned messages don't contain line breaks when inserted (#18337)
• [Fix] CSS breaks email templates (#18335)
• [Fix] Missing notification for opened recent tickets (#18321)
• [Fix] SLA "Exclude holidays" section became empty after Liveagent update to 5.45.2.16 (#18306)
• [Fix] Recent tickets new and open tickets indicator is missing (#18224)
• [Fix] The report Call load has inflated metrics and deviates from other related reports (#17790)
• [Other] Refactorings and other fixes (#18036)(#17811)

• [Improvement] New version should be published also to AWS infrastructure (#18294)
• [Improvement] Move webrtc settings to config.yml (#18288)
• [Fix] Broken 'Go to agent panel' button when KB is disabled (#18302)
• [Fix] Leading comma in conversation tags causes exception when exporting to csv (#18270)
• [Fix] Inbound call hanged up on transfer rule execution (#18022)
• [Other] Refactorings and other fixes (#17315)(#16652)(#16210)

• [Fix] Agent report - zero values on some stats (#18198)
• [Fix] Sip connector service name is required during update (#18276)
• [Fix] Ticket stay in "CALLING" state after finish call which handled via LivePhone app (#18093)
• [Fix] Inline images doesnt work in quoted text (#18168)
• [Fix] Wrong department in the ringing notification of a transfered chat (#18054)
• [Other] Refactorings and other fixes (#17950)(#16250)

• [Fix] Access to attachments in chat forbidden for visitor (#18235)

• [Improvement] Changes in ticket buttons groups (#18197)
• [Fix] Sip connector config does not allow changing host name (#18277)
• [Fix] CRITICAL: array_key_exists(): Argument #2 ($array) must be of type array, string given when saving rule (#18193)
• [Fix] Error while running task JiraServiceDeskImport_Task. Message: count(): Argument #1 ($value) must be of type Countable|array, null given. (#18114)
• [Fix] KB articles path not style properly in agent panel and overlapping with article's text (#17992)
• [Fix] Error: Unable to clone attachment in AnswerCreator.php (#17225)
• [Other] Refactorings and other fixes (#18240)

[Important notice] Change from 360dialog On-Premise API to new Cloud API affects WhatsApp integration. Read more

• [Fix] WhatsApp incoming webhook payload changed (#18068)
• [Fix] ConversationRequest is not created when chat is started from system invitation (#18159)
• [Fix] CRITICAL: La_Features_Twitter_AppConfig::$redirectUri must not be accessed before initialization in Twitter/AppConfig.class.php (#18146)
• [Fix] CRITICAL: Argument #1 ($object) must be of type array, null given in LegacyMessageProvider.php (#18033)
• [Fix] CRITICAL: Return value must be of type array, bool returned from Qu_La_Dns_Resolver@anonymous->resolve(). (#17824)
• [Fix] Error: Command failed: Some of the requested messages no longer exist from FetchEmailTask. (#17699)
• [Fix] CRITICAL: addNewParticipant(): Argument #2 ($email) must be of type string, null given in KbBase.class.php (#17667)

• [Security] Session ID secure handling (#18078)
• [Improvement] Implement second batch of new icons (#17938)
• [Fix] Performance problem in 5.45 (#18195)
• [Fix] Error while deleting terminated account in DeleteScenario in La_Features_Phone_Main (#18182)
• [Fix] Toggle "Deactivate" call button in narrow tab is moved out (#18178)
• [Fix] Integrate new google email account - radio buttons are with big gaps (#18162)
• [Fix] Unhandled exception in La_TimeRules_ConversationTimeRuleJob: Maximum length of rtype in Gpf_Db_Rule is 1 (#18140)
• [Fix] Save button disabled after changes (#18106)
• [Fix] Error: Failed to add media for instagram mention. Message: File size exceeded maximum allowed size (20 MB) in InstagramMentions.class.php. (#18099)
• [Fix] Error: File size exceeded maximum allowed size in La_Features_Facebook_EventProcessor_Conversations->createFileMessageFromAttachment (#18072)
• [Fix] Error: File content type image/gif is not allowed in La_Features_Facebook_EventProcessor_BaseProcessor->createNewMessageFile (#18052)
• [Fix] CRITICAL: Subject::__construct(): Argument #1 ($value) must be of type string, null given, called in La_MobileApp_TicketAction.class.php. (#18045)
• [Fix] Error: File content type video/mp4 is not allowed in FileUploader.php (#18031)
• [Fix] Error: Tag name cannot have 4-byte (utf8mb4) characters in TagName.php (#18019)
• [Fix] Error: Failed to add photo or sticker for facebook comment. Message: File content type image/webp is not allowed. (#17966)
• [Fix] TypeError: Argument #1 ($departmentId) must be of type string, null given in getDepartmentOutgoingEmailAccountId (#17421)

• [Fix] KB

  small "Make call" window (#17159)

• [Fix] Failing of delete account action (#15945)

• [Improvement] Support redis clusters in new redis (#17922)
• [Fix] Missing bottom margin in button "Change" (Department settings) (#18145)
• [Fix] CRITICAL Error: Call to undefined method MysqlPdo::getOneRow() in apiAuthUser.php (#18139)
• [Fix] Error while running task ProcessAgentNotifications. Message: Call to a member function getTicketCode() on array. (#18115)
• [Fix] Not possible to login to agent panel or KB via SSO script (#18090)
• [Fix] Typo in email communication log (#17911)
• [Fix] Remove null rule from phpstan-modules.neon (#17872)

• [Fix] The permission "business_management" is missing in the FB dialog when you try to connect FB page. (#18110)
• [Fix] New tickets created from note have VisitorX ticket owner despite setting up customer properly (#18098)
• [Fix] Exported ticket message contains non-translated parts (#18097)
• [Fix] Not possible to upload recordings of long call (#18094)
• [Fix] Page visits tab does not work - Slim Application Error (#17902)
• [Fix] Unable to upload files to IVR (#17864)
• [Fix] TypeError: Argument #7 ($avatarUrl) must be of type string, null given, called in WhatsAppCustomerLoader.php. (#17468)
• [Fix] Error: Row does not exist in SelectBuilder.class.php caused by missing qu_la_users row (#17205)
• [Fix] mb_convert_encoding(): Argument #3 ($from_encoding) contains invalid encoding "utf-8; charset=utf-8". (#16735)

• [Security] Draft message access authentication (#18059)
• [Feature] Error logging (#17932)
• [Fix] Error TimeRuleId::__construct(): Argument #1 ($value) must be of type string, null given (#18087)
• [Fix] Broken shortcuts while chatting (#18086)
• [Fix] Submission of the canned messages does not work (#18084)
• [Fix] All rule actions are ignored when used along with "send answer to all ticket participants" (#18021)
• [Fix] CRITICAL: TicketAccessAuthorizer::authorizeAccessToTicket(): Argument #1 ($ticketId) must be of type Model_TicketId string given, called in La_MobileApp_Ticket.class.php. (#18009)
• [Fix] OptimisticLockException in updateLastChangeAtAndVersion (#17768)
• [Fix] TypeError: Argument #3 ($description) must be of type string, null given, called in FilterRepository.php. (#17540)
• [Fix] openssl_pkey_get_details(): Argument #1 ($key) must be of type OpenSSLAsymmetricKey, bool given. (#17423)
• [Fix] "Reply to all" button in ticket, is not adding all recipients (#17239)
• [Fix] Show more informative response when email message source is not available (#14787)
• [Other] Refactorings and other fixes (#17836)(#17519)

• [Fix] KB search is not working properly (#18057)
• [Fix] Download button in chat window (#18040)
• [Fix] Tickets created from replies to resolved tickets are created in Init state and with no content if Reopen Resolved Ticket setting is off (#18034)
• [Fix] Error: Argument #1 ($templateName) must be of type string, null given in Mail/Template.class.php (#18030)
• [Fix] datedeleted is filled in qu_la_conversations after ticket marked Spam (#18018)
• [Fix] Tickets created as spam have stuck SLA after marking as not spam (#18013)
• [Fix] Mandatory "Customer" field when creating new internal tickets (#18005)
• [Fix] Active view redis repository dont use tenant id as prefix key (#17962)
• [Fix] APIv1 /reports/ranking doesn't respect the TIMEZONE setting (#17766)
• [Fix] Magento 2 uses SHA1 to connect while it should use SHA512 or SHA256 (#17631)
• [Fix] File uploaded in internal chat changes ID after it is submitted (#17001)
• [Other] Refactorings and other fixes (#17912)(#17874)

• [Improvement] Use braces in redis prefix when create SessionHandler (#17964)
• [Fix] Predefined answers are not displayed when creating new internal tickets (#18006)
• [Fix] Due date widget between status and department in ticket is different height (dark theme) (#18002)
• [Fix] Edit rule - 2 delete icons in 1 condition (#17993)
• [Fix] Incorrect system message in case of agent assignment done by transfer action while keeping same department (#17984)
• [Fix] Some tickets still have incorectly shown active SLA time in ticket grid despite they should not (#17977)
• [Fix] Chat pickup avg time is always 1 second (#17974)
• [Fix] Warning message - found during WA integration with 360 dialog (#17951)
• [Fix] Silent resolve ticket sends notification emails (#17895)
• [Fix] CRITICAL: Monolog\Logger::error(): Argument #2 ($context) must be of type array, PushNotificationClientError given called in La_Mobile_PushNotification.class.php. (#17890)

• [Improvement] Remove ticket-search es section from config.yaml (#17943)
• [Fix] Ticket is terminated exception in Send an answer rule action (#17949)
• [Fix] trim(): Passing null to parameter #1 ($string) of type string is deprecated in TemplateService.class.php. (#17944)
• [Fix] Internal note attachment to someone's open ticket does not work (#17909)
• [Fix] robots.txt should return correct sitemap in multi KB (#17838)
• [Fix] www as a subdomain for custom domains does not work properly (#17771)
• [Fix] NoIdentity in Gpf_Rpc_ServiceMethod::checkPermissions (#16858)
• [Fix] Changing custom domain does not update links generated by variables (#15440)

• [Fix] Click on row on departments page does no action (#17923)
• [Fix] SLA time indicator resizes the ticket header on hover (#17918)
• [Fix] KB portal with configured domain not synchronized with CRM (#17894)
• [Fix] HandlerTestCase in case of an error tries to use the tested handler as a logger (#17877)
• [Fix] Failed load info for standalone cron job (#17854)
• [Fix] Error: Internal server error: Too many rows when calling api/v3/tickets/ticketId. (#17757)
• [Fix] Warning: Configured Outgoing email account not found in PasswordNotificator.php. (#17624)
• [Fix] ''You've been inactive for a longer period of time…'' system message in chat for customer is displayed multiple times as error (#17598)
• [Fix] Error: Resource contact.css not found in panel /themes/contact/montana/contact.css in AbstractPaths.class.php (#17595)
• [Fix] Rule info message added to a ticket but no action is done (#17290)

• [Improvement] Undelivered Mail notifications are not fetched to LA. (#17769)
• [Fix] Cannot assign null to property Gpf_Module_Properties::$themeId of type string (#17921)

• [Improvement] Allow easier Delete of tickets (#17834)
• [Improvement] Imlement new icons (#17828)
• [Fix] The robots.txt and sitemap.php files are responding with a 500 error (#17907)
• [Fix] Page visits tab does not work - Slim Application Error (#17902)
• [Fix] The "Customer is typing message" red pencil icon overlaps the top bar of the ongoing chat (#17900)
• [Fix] Broken design of "Answer suggestions" section (#17844)
• [Fix] Missing bottom padding for ActionButtons (#17837)
• [Fix] Warning: Failed to create review of a chat in ChatReviewerRpc.php. (#17654)
• [Fix] File link not found exception in FileLinkFactory.php (#16684)
• [Other] Other fixes and refactorings (#17891)

• [Fix] Internal chat won't adapt to the changes in the height (#17865)
• [Fix] SLA level is not attributed by rule to ticket created from email sent from agent's username (#17604)
• [Fix] Charts in availability, load, or compliance sections cannot be unhighlighted (#15983)
• [Other] Refactorings and other fixes (#17650)

• [Fix] SLA time is calculated based on time when ticket is created instead when email is received in mailbox (#17742)
• [Fix] Not possible to make succesfull call from some tickets (#17734)

• [Improvement] API requests AsteriskLA->LA auth by APIKey from config.yml (#17054)
• [Improvement] Remove Asterisk dialplan *.conf (#16522)
• [Fix] WorkReportSlaStatsHandler should use custom timezone instant serializer (#17855)
• [Fix] Missing reindex on ticket mention (#17833)
• [Fix] Can not instantiate tasks Gpf_Event_Task_DeleteEventsLog with error Class "Gpf_Event_Task_DeleteEventsLog" not found (#17832)
• [Fix] First resolve SLA time and Due date is incorrect until the ticket is resolved (#17823)
• [Fix] 403 response on server.calls_internal_controllers.call.call_create call (#17812)
• [Fix] Choosing options from dropdown menus does not work with touchpads (#17782)
• [Fix] CRITICAL: Too few arguments to function La_Contact_ApplicationSettings::__construct(), 0 passed in ApplicationSettings.class.php (#17761)
• [Fix] SQLSTATE: Syntax error or access violation: ... near ') GROUP BY c.conversationid ORDER BY c.rstatus = 'P' DESC,ctu.rstatus ...' (#17723)
• [Fix] CRITICAL: Argument #1 ($array) must be of type array, null given in GitHub/Config.class.php (#17714)
• [Fix] Incorrect count of resolved tickets in agents' statistics (#17713)
• [Fix] CRITICAL: ContactPhoneField::__construct(): Argument #1 ($phoneNumber) must be of type string, null given, called in ContactFieldSerializer.php. (#17681)
• [Fix] Error: Failed to load customer by contact in UserIdResolver.php (#17458)
• [Fix] Error: Call to a member function set() on null in La_Agent_ConversationsAgentBaseTableData.class.php. (#17422)
• [Fix] Error Failed to create AnswerDraft. (#17188)
• [Fix] LA returns to start page after Agent refresh from video chat section. (#7312)

• [Security] API V3 /tickets/ endpoint access control vulnerability (#17418)
• [Fix] After transfer ticket by rule in queue we dont change department (#17816)
• [Fix] Error: Cannot instantiate abstract class GenericOAuth2ResourceOwner when logging in with Okta SSO (#17801)
• [Fix] Failed to create visitor because of email duplicity during ticket draft update (#17791)
• [Fix] First/Next answer types SLA log records are not deleted when tickets are just resolved (#17780)
• [Fix] CRITICAL: Argument #1 ($contactWidgetId) must be of type string, null given in La_Rpc_EmbeddedChat::loadContactWidget() (#17743)
• [Fix] Multiple "ticket assigned" notifications sent to the agent despite the ticket was assigned only once (#17741)
• [Fix] CRITICAL: Call to a member function getValue() on string in TestMailTemplate.class.php (#17694)
• [Fix] Typos in Requirements step of the installer (#12783)

• [Fix] Something went wrong error when opening KB articles (#17760)
• [Other] Refactorings and another fixes (#17806)

• [Improvement] Predefined ticket filter setting form - confusing UI (#12226)
• [Improvement] Display full date and time on hover (#17764)
• [Improvement] Color marking for ticket action buttons (#17722)
• [Fix] Incorrect link on Customer portal multi KB Integration instruction window (#17730)
• [Fix] Message::__construct(): Argument #6 ($message) must be of type string, null given, called in MessageRepository.php. (#17636)
• [Fix] Call to a member function selectHeaderAccept() on null in AsteriskConfig/Devices.class.php (#17635)
• [Fix] version_conflict_engine_exception in ElasticSearch/Bulk.class.php during ticket index (#16955)
• [Other] Other fixes and refactorings (#17784)

• [Improvement] Hover on Created in Contacts should be applied on "X ago" as well (#17763)
• [Fix] Shifted tooltip in reports graph (#17778)
• [Fix] In case of many tags in the ticket - they are overlapping on the second row (#17775)
• [Fix] Completed sla resolution logs when ticket answered and then resolve (#17770)
• [Fix] Some tickets have incorectly shown active SLA time in ticket grid despite they should not (#17762)
• [Fix] New ticket created as spam, even if email is not spam (#17758)
• [Fix] Error when opening email in popup (#17755)
• [Fix] The login form in the Forum subentry is not initialized (#17738)
• [Fix] Close Embedded chat on the visitor side throws exception in the console (#17736)
• [Fix] SQLSTATE: Invalid parameter number: number of bound variables does not match number of tokens in MySQLDraftAttachmentRepository.php (#17724)
• [Fix] Check also close ticket state (#17703)
• [Fix] Spam email doesn't reopen Answered ticket (#17701)
• [Fix] Tickets created before update to 5.44 with not closed SLA record create new incorrect record instead of closing existing one (#17691)
• [Fix] Error: You not have permissions to view ticket with id ... in TicketMessages.class.php (#17685)
• [Fix] Forwarding request message does not include its attachment(s) (#17678)
• [Fix] SQL Error: Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '=' in MysqlTagRepository.php (#17675)
• [Fix] Forward draft attachments are not retained after reloading (#17673)
• [Fix] Warning: foreach() argument must be of type array|object, null given in HighRiseIntegration_Extension.class.php. (#17659)
• [Fix] Warning: Entity: line 1: parser error : Start tag expected, '<' not found in HighRiseIntegration_Extension.class.php. (#17658)
• [Fix] Not possible to upload "Avatar image" on the customer portal (#17609)
• [Fix] Error: Request not found. (requestId= ... ) in EmailForwarder.php (#17584)
• [Fix] Failed create general Kb when install process broken (#17576)
• [Fix] KB categories are shown as empty even though they are not (#17573)
• [Fix] Filtrating Agents' ratings displays also records from the next day (#17369)
• [Fix] Neutral rating in Minimal style chat window on mobile (#17346)
• [Fix] Unable to create link when editing KB article. (#17216)
• [Fix] Data error. Please try again later. when opening KB category. (#17207)
• [Fix] Trying to access array offset on value of type null in … /plugins/Kayako/Task.class.php. (#16637)
• [Fix] Error Attendant is not online in La_Rpc_Chat->requestConnect (#16427)
• [Other] Refactorings and other fixes (#17407)(#17371)(#17238)(#16482)

• [Fix] Fail Standalone installation process in dev environment (#17445)
• [Fix] Error: Cannot use object of type La_Db_ContactUniqueField as array in User.class.php. (#17329)
• [Fix] Ticket created from email with missing contact detail (#17022)
• [Fix] The attachment in ticket can't be downloaded during the ticket composing or replying (#16221)
• [Fix] Better description for filter results if filter by status in "Rules' section is used. (#8498)
• [Other] Refactorings and other fixes (#17671)(PR#13757)

• [Fix] Empty Forum or Suggestions category throws null pointer exception (#17702)
• [Fix] Error: You must be logged as Agent in fb_agent_login.php (#17682)
• [Fix] Logged warning Content type mismatch (#17648)
• [Fix] Facebook messages are added to a Closed ticket (#17633)
• [Fix] Changing ticket status to Closed doesn't update ticket's Changed date (#17632)
• [Fix] Error during standalone install of 5.44.14.x Failed to get aws cluster (#17610)
• [Fix] Undelete agent action stucks the whole Configuration section (#17607)
• [Fix] The "Control + Delete" hotkey is not working when composing a ticket answer (#17553)
• [Fix] Shortcut to transfer ticket does not work correctly while you have a chat (#17544)
• [Fix] Tickets resolved via rule are still routed via To solve button (#17534)
• [Fix] Duplicate session disconnected message in chats (#17467)
• [Fix] Error: Postpone date can't be in the past in Postpone action. (#17415)
• [Fix] Error: AnswerCreator::createTicketByAgent(): Argument #4 ($title) must be of type Model_Title, null given, called in DraftConverter.php. (#17330)
• [Fix] Shortcut to add attachment to answer draft does not work on first time (#17172)
• [Fix] Argument #1 ($html) must be of type string, null given called in /La/Model/Message/Convertor.class.php (#17020)
• [Other] Refactorings and other fixes (#17660)

• [Fix] Nicereply integration does not work (#17279)

• [Fix] Can postpone ticket in spam status via mass action (#17647)
• [Fix] Postponed ticket cannot be resolved directly if it was resolved before postpone (#17645)
• [Fix] Error: Invalid mime type: text\/html in Facebook/EventProcessor/BaseProcessor.class.php (#17644)
• [Fix] Error: Unknown command in Ivr.class.php (#17629)
• [Fix] Note added as comment in Facebook post (#17628)
• [Fix] Giphy integration does not work - Something went wrong error (#17625)
• [Fix] Ticket created from email with no header and body content (#17622)
• [Fix] Assigning ticket created before update to 5.44 removes its SLA level (#17606)
• [Fix] SLA level cannot be attributed to some tickets (#17547)
• [Fix] Rule name is not specified in system message when undelete ticket action is executed (#17543)
• [Fix] ValueError: Unknown format specifier "^" in Gpf_Lang.class.php. (#17539)
• [Fix] Error RejectCommand: Answer request is not answered (#17434)
• [Fix] imagesy(): Argument #1 ($image) must be of type GdImage, null given in ImageResizer.class.php. (#17414)
• [Fix] Something went wrong... error when agent try to view merged ticket. (#17364)
• [Fix] Error: Failed to load received answer in ReceivedAnswerLoader.php (#17361)
• [Other] Refactorings and other fixes (#17613)

• [Fix] Failed connect twitter (#17618)

• [Security] Security bug - Reflected XSS (#17514)
• [Security] Vulnerability in email module (#11013)
• [Fix] Invitations do not work (#17465)
• [Fix] SQL syntax error when agent does not belong to any department (#17593)
• [Fix] Facebook_PageEventJob failed with exception: htmlspecialchars(): Argument #1 ($string) must be of type string, ContentType given (#17637)
• [Fix] Missing ticket messages after migration from standalone v5.41 (#17582)
• [Fix] Duplicate tasks when install process broken (#17561)
• [Fix] Renew LiveAgent mobile app APNs certificates (#17530)

• [Fix] Passing null to parameter #1 ($value) of type string

  int is deprecated in Controller.php (#17462)

• [Fix] Error: Could not add fields. Field already exists in La_Model_Contact.class.php (#17325)
• [Fix] Some older KB articles throw an error when trying to edit them (#17081)
• [Fix] Cannot search for certain URLs (#16581)
• [Fix] Play button is available in ticket item despite there is no recording in the item (#16565)
• [Fix] Error Cannot change address to the same address (#15966)
• [Style] 'Delete customer' dialog in the Material and Obsidian themes needs resizing (#9143)
• [Other] Refactorings and other fixes (#17580)(#17579)(#17578)(#17509)(#17310)

• [Fix] Missing ticket messages after migration from standalone v5.41 (#17582)
• [Fix] SQL error: Unknown column 'id' in order clause in API v1 api/conversations/ endpoint (#17545)
• [Fix] Failed to load request and Failed to load answer during rule action Send mail (#17285)

• [Improvement] Remove *.ini per-account configs for telephony hosts (#16659)
• [Fix] SQL error: Unknown column id in order clause in API v1 api/conversations/ endpoint after update to 5.43.5.3 (#17545)
• [Fix] Event execution order (#17504)
• [Fix] New ticket from agent's email address created in "answered" status (#17436)
• [Fix] Failed to load request and Failed to load answer during rule action Send mail (#17285)
• [Fix] Loading multiple Slack channels returns "Data error. Please try again later." (#17067)
• [Other] Refactorings and other fixes (#16736)

• [Improvement] Improve logging for calling undefined RPC class or method (#17513)
• [Improvement] Migrate solution when try get solution state (#17501)
• [Improvement] Remove *.ini per-account configs for telephony hosts (#16659)
• [Improvement] Change Date and Time language settings to listbox with predefined values (#14409)
• [Fix] Internal chat: The header with names can be hidden on a smaller screen (#17463)
• [Fix] Send me a transcript option is not visible when using Minimal chat style and Ranking plugin disabled (#17456)
• [Fix] RejectCommand: Ticket is deleted in Model_Ticket.php. (#17455)
• [Fix] The destination phone number is truncated on outgoing calls (#17451)
• [Fix] Instagram plugin description (#17447)
• [Fix] Instagram mentions are not fetched (#17442)
• [Fix] Answer assistant feature is visible in the ticket even when the OpenAI API key is not configured (#17432)
• [Fix] Failed to add conversation to ticket error on stop incoming call (#17431)
• [Fix] Broken review window in case of long agent's name (#17399)
• [Fix] Text blending in canceled chat (#17392)
• [Fix] "Subject like" tickets filter separates letters and numbers string and connects it with OR (#17376)
• [Fix] Error message when using a blacklisted value (#17275)
• [Fix] Add pre-selected/default values for "Thousands separator" and "Decimal separator" (#15373)
• [Other] Refactorings and other fixes (#17394)(#17296)(#17206)(#17122)(#10853)

• [Improvement] New shortcuts for running chat and call (#17049)(#2975)
• [Fix] The same shortcut is used for 2 different actions (#17480)
• [Other] Refactoring and other fixes (#17440)(#17470)(#17473)

• [Fix] Bad design on internal chat header when agent has long name (#17398)
• [Fix] Broken design of active calls in case of an agent's long name (#17397)
• [Fix] Broken design of contact widgets in case of a long name (#17396)
• [Fix] Design of Agent priorities in case of an agent's long name (#17395)
• [Fix] Facebook response error: Invalid appsecret_proof provided in the API argument (#17090)
• [Other] - Refactorings and internal fixes (#17478)(#17470)(#17450)(#17437)(#17433)

• [Fix] Postponed tickets are still routed via To solve button (#17444)
• [Other] Refactorings and other fixes (#16554)

• [Fix] APIv3 /tickets paging and tags filtering (#17380)(#17383)

• [Fix] Text "is mandatory" is not translated when setting up password in customer portal (#17413)
• [Fix] Can not split this conversation, please end Chat or Call first, then use split (#17366)
• [Fix] Error: Given e-mail address firstName / lastName is invalid: Expecting ATEXT (Printable US-ASCII) in EmailAddress.php. (#17323)
• [Fix] Support http header tenant configuration in LibSettingsProvider (#17222)
• [Fix] Error: Inconsistency: missing data for file in VirusChecker.php (#17154)
• [Style] Better design for green and red panel notifications (#15008)
• [Other] Refactorings and other fixes (#17292)(#15756)(#17457)(#17438)

• [Fix] Active chat failing after transfer (#17411)
• [Fix] Unknown ticket state code. [code=] after marking ticket as Closed (#17410)
• [Fix] Action on closed ticket that was not done is shown as if it was (#17409)
• [Fix] Possible to change status from Closed to Postponed via rule (#17406)
• [Fix] Possible to change status from Closed to Postponed via mass action (#17405)
• [Fix] Implement UI for using contexts during text transformation via AI (#17291)
• [Fix] CRM feature addition do not work properly due to wrong license update in LA (#17255)
• [Fix] Use same version mariadb in docker-compose as in cloud (#17235)
• [Fix] Unable to connect whatsapp twilio number with test credentials (#17232)
• [Fix] Error: Invalid code format in Chat.class.php (#17151)
• [Fix] Error after merge tickets with active SLA and OVERDUE (#17004)
• [Fix] Some open tickets are displayed as overdue even though no SLA levels or rules have been set. (#16930)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Model/Contact (#16107)
• [Fix] Outgoing call fails by reason of "Child call has wrong direction out" (#15704)
• [Fix] Some tickets have incorectly shown active SLA time in ticket grid despite they are answered (#14606)
• [Fix] SLA sometimes not applied if ticket is transferred after creation (#14502)
• [Fix] Tickets in resolved state are overdue in some cases (#9875)
• [Other] Refactorings and other fixes (#17157)

• [Fix] Error "Failed to get aws cluster" in update step 5.41.2 (#17314)

[Important notice] Requires elasticsearch

• [Improvement] Added ticket status 'Closed' and changes in SLA behavior
• [Improvement] Sending email via built-in mail account (#17180)
• [Improvement] Implement ability to use contexts in ticket assistant tool (#17149)
• [Improvement] Change texts in tickets filters (#17083)
• [Improvement] Buy agents button description (#16214)
• [Feature] Use AI to perform actions on selected or manually written text (#17029)
• [Fix] Missing margin (or padding) in MessageNotification in Minimal chat window style (#17359)
• [Fix] Something went wrong after clicking on Cancel, leave an offline message (#17349)
• [Fix] Broken To solve number count in case of merged ticket (#17339)
• [Fix] Possible to delete ticket in resolve and spam ticket (#17309)
• [Fix] Not possible to delete a ticket (#17297)
• [Fix] Outgoing smtp mail account could not be deleted. (#17284)
• [Fix] Error occurs after finishing videocall (#17281)
• [Fix] Resolution request not found for ticket (#17278)
• [Fix] LDAP settings - missing styling (#17274)
• [Fix] UnhandledSwitchCaseException: Unknown ticket state in LegacyTicketInfoLoader.php. (#17273)
• [Fix] On transfer internal call conversation stay stuck (#17267)
• [Fix] Call message group in canceled call stay unfinished (#17266)
• [Fix] Action initiator is not specified in info message when manually close/delete/undelete ticket (#17260)
• [Fix] No info messages added to a ticket when manually mark the ticket as Spam / Not spam (#17259)
• [Fix] Second action in mass action is not executed (#17256)
• [Fix] Assign to me button change it's position (#17249)
• [Fix] Broken match in MigrationResolutionRequestRepository (#17246)
• [Fix] Incorrect work of the internal ticket (#17245)
• [Fix] After undelete of ticket there is reply to all visible for a short time (#17243)
• [Fix] Lack of ticket controls and lost ticket after missing a chat (#17234)
• [Fix] Update step 5.44.3 fails on build-nightly.ladesk.com (#17228)
• [Fix] Position of tags within rules (#17226)
• [Fix] Wrong time value in attachment description (#17217)
• [Fix] Keyboard shortcuts panel opened when it shouldn't (#17214)
• [Fix] Long alias - Customer portal design issues (#17210)
• [Fix] Cancel action shortcut is not working (#17202)
• [Fix] Error: Value of parameter eventId is too long. Maximum length is 32 characters. (#17171)
• [Fix] default.ERROR: Request is not correctly encoded in /scripts/lib/JsLiveAgent.php. (#17156)
• [Fix] Error: File link empty_field_link_id not found in SoundConfigurationForm.class.php (#17153)
• [Fix] default.ERROR: Required data is missing in /scripts/lib/JsLiveAgent.php. (#17152)
• [Fix] When agent edit predefined answer subject/message description doesn't change (#17124)
• [Fix] Views of knowledge base articles are not counted (#17113)
• [Fix] Duplicated agent ratings in chats (#17084)
• [Fix] Response 500 on /api/v3/phones/_web_ on init popup from call button (#17080)
• [Fix] Wrong diacritics in the contact if chat starts from LiveAgent / PAP (#17072)
• [Fix] Inline images are imported only as links during Kayako migration (#17065)
• [Fix] Error Unable to find agent by provided reviewee ID in ReviewNoticeContentBuilder (#17062)
• [Fix] Ticket history cannot be exported when searching for specific ticket ID (#16964)
• [Fix] Error: StringId can not be empty in SoundConfigurationForm (#16911)
• [Fix] Flashing Ticket when opening another Ticket in the background from Ticket view (#16904)
• [Fix] KB article added to chat from Knowledge base search section erases message draft (#16872)
• [Fix] Error Sender account is not authorized for current department in Api/AnswerCreator (#16599)
• [Fix] Error Invitation agent for id ... does not exist (#16597)
• [Fix] Exception caused by empty file (filesize=0 bytes) with no filecontents (#15211)
• [Fix] The timezone is different in Rules/SLA rules and SLA Levels / rules list (#13934)
• [Fix] Zero size files saving (#13539)
• [Other] Refactorings and other fixes (#17236)(#17196)(#17140)(#17132)(#17120)(#17119)(#17050)(#17037)(#17034)(#16832)

• [Fix] "Could not validate license. Reason: Legacy mysql section is missing" during standalone intallation 5.42.6.6 (#17200)

• [Fix] APIv3 GET /tickets doesn't work (#17263)

• [Fix] Fix DTMF handling in IVR (#17223)

• [Fix] Fix standalone install process (#17209)
• [Fix] Add last_activity hosting info (#17213)

• [Fix] WhatsApp Send a notification ticket control button is missing icon (#17199)
• [Fix] Wrong grid of SLA rule in ticket (#17194)
• [Fix] The answer draft is saved twice when you stop typing (#17136)
• [Other] Refactorings and other fixes (#17059)

• [Fix] Message discarded when you press ESC to close Add link dialog (#17192)
• [Fix] Missing hover effect on SLA indicator in ticket header (#17191)
• [Other] Refactorings and other fixes (#17135)

• [Security] Security vulnerability in subscription endpoint (#17184)
• [Performance] Improve use redis for encryption key (#17142)
• [Fix] Broken Reports in RTL (text direction) (#17165)
• [Fix] Undefined property: stdClass::$E in /Gpf/Rpc/Action.class.php. (#17133)
• [Fix] Error: Failed to get active ticket index in MysqlActiveTicketIndexProjection.php (#17131)
• [Fix] CRM plugin cannot be scrolled in (#17125)
• [Fix] The "Error" element displayed after opening an email in Mail outbox (#17116)
• [Fix] Incorrect date & time of agents ratings, again (#17096)
• [Fix] Companies are not imported during Kayako migration. (#17075)
• [Fix] The external phone device becomes shared among agents due to cloning. (#17028)
• [Fix] Not possible to edit the predefined answer in case it's assigned to the agent (#16959)
• [Fix] Error: Author is not an agent in Model/Author.php (#16912)
• [Fix] Replacing hyphens with space in search causes problems (#16898)
• [Fix] Error message when opening a call ticket via Customer portal (#16742)
• [Fix] Unexpected results for ticket code search (#16634)
• [Fix] mb_convert_encoding(): Passing null to parameter of type array or string is deprecated in lib/Server (#16102)
• [Fix] Images in email tickets with inline image are not visible (#13301)
• [Other] Refactorings and other fixes (#17137)(#17011)(#16908)(#17051)(#17143)(#17139)(#17130)(#17128)(#17117)(#17177)(#17179)

• [Fix] "ConfigurationException: Legacy mysql section is missing" during standalone installation of 5.42.5.21 (#17087)
• [Fix] Not possible to re-generate API v1 key (#17160)

• [Plugin] Attachments become html files during Zendesk migration. (#17046)
• [Feature] Add possibility to set OpenAI apikey via UI (#17023)
• [Improvement] Not a complete description in the plugin Search & Replace (#13744)
• [Fix] Internal chat window gets wider each time height is adjusted (#17111)
• [Fix] Broken voting/answering of a suggestion as a customer (#17109)
• [Fix] Ticket load report: "filters" top bar overlaps some elements of the graph (#17104)
• [Fix] Visual glitches when hovering the edge of "Overdue" or "Remaining" element of the Importance column in tickets grid (#17097)
• [Fix] Chats, New, Open and To Do labels are not displayed in dashboard for departments which don't have any ongoing chats, new and open tickets (#17092)
• [Fix] Incorrect Branding Free upgrade link (#17079)
• [Fix] Cannot set up custom domain or update SSL certificate (#17057)
• [Fix] Users with Agent role cannot see any data in Recent tickets tab customer's details section (#17044)
• [Fix] Error Type and subType must not be empty. Actual: application in SerializedAttachmentRepository.php (#16958)
• [Fix] New internal chat did not pop up with 1 message (#16954)
• [Fix] Incorrect focus of WhatsApp ticket (#15263)
• [Performance] Slow SQL query in /api/conversations can lead to to server overload (#16903)
• [Other] Refactorings and other fixes (#16932)

• [Plugin] Resolved tickets were imported as Open or New during Zendesk migration (#16461)
• [Fix] Latvian language error when logging in or setting language via url (#17056)
• [Fix] Users with Agent role cannot see numbers in ticket filters (#17043)
• [Fix] Error: Message cannot be empty in WhatsAppChannel/.../Text.php (#17021)
• [Fix] Long agent alias error text (#17008)
• [Fix] Not possible to invalidate the rating of the merged ticket (#16975)
• [Fix] No such file or directory in /Lang/Storage/CacheFile.class.php (#16966)
• [Fix] Answer suggestions are not available for agents (#16949)
• [Fix] The caller's name is overwritten with an alias from the incoming INVITE (#16919)
• [Fix] Pushstream configuration not working for one configuration and no profile set (#16833)
• [Fix] Keyboard shortcut ctrl+s (command+s) for sending answer doesn't work in speacial scenario (#16806)
• [Fix] Undefined array key "page" in /plugins/Kayako/Config.class.php (#16638)
• [Fix] Trying to access array offset on value of type null in /plugins/Kayako/Task.class.php (#16637)
• [Fix] InvalidArgumentException: Contact widget has invalid channel type G in ContactWidget.php (#16481)
• [Fix] Incorrect meta property "og:image" url on the KB article page (#16128)
• [Fix] Ticket action buttons accesibility (#16005)
• [Fix] Error "Something went wrong" when merging split with original ticket (#15574)
• [Fix] There is no preview on WhatsApp tickets in the recent tickets section (#15529)
• [Fix] Duplicate Note added in merged ticket. (#15379)
• [Fix] Adding WhatsApp number does not reload the WhatsApp numbers section (#15360)
• [Fix] Problem with building release (#17099)
• [Other] Refactorings and other fixes (#17042)(#16947)(#16924)(#16923)(#16922)(#16906)(#16894)(#16802)(#16533)

• [Fix] Re-create planned jobs so they include necessary env config vars (#16643)
• [Fix] Config not found on resqu machines (P14402)

• [Improvement] Missing sorting of mass actions in other languages (#17016)
• [Improvement] Add ES ILM policy to la_perf_pagevisit index template (#16885)
• [Improvement] New placeholder {number} for phone number description (#16655)
• [Fix] Gamification sections in Dashboard have cut out bottoms when there is a Dashboard notification (#17027)
• [Fix] Overlap issue on the dashboard due to long agent name (#17007)
• [Fix] The image of the magnifying glass moves regardless of the background (#16986)
• [Fix] Broken drag & drop in Material KB theme (only) (#16985)
• [Fix] Default chat text color in Minimal theme is wrong (#16974)
• [Fix] Missing notification about account expiring soon (#16963)
• [Fix] Unable to send answer in Facebook ticket: Failed to connect to IPv6 : Network is unreachable (#16935)
• [Fix] The caller's name is overwritten with an alias from the incoming INVITE (#16919)
• [Fix] Expiration time in "Edit API key" does not equal to expiration time in "API" grid (#16867)
• [Fix] Visitor pushstream dont work on develop (#16863)
• [Fix] Error message not found when change whatsapp message status (#16642)
• [Fix] Empty Email details window after clicking on answer status indicator (#16432)
• [Fix] Hovering over answer status indicator displays incorrect time in older tickets (#16431)
• [Fix] The channel report does not include ticket information on Whatsapp's tickets (#16227)
• [Fix] Gpf_Controller_Exception_UnsupportedRequest in Server.class.php (#15773)
• [Fix] Error message Exception caught: (TypeError) : Cannot read properties of undefined (reading 'j') (#15613)
• [Fix] Missing notifications about new message in WhatsApp ticket (#15264)
• [Other] Refactorings and other fixes (#17002)(#16891)(#16782)(#16627)(#16526)(#16228)(#16225)(#16216)(#15636)

• [Fix] Fix incorrect handling of empty valid_to_date of api key (#17003)

• [Fix] Bad scroll position of view after opening longer ticket (#14914)

• [Fix] Internal tickets cannot be created (#16980)
• [Fix] LiveAgent returns 500 to LivePhone on login attempt (#16978)
• [Fix] Something went wrong error during file upload into internal chat (#16977)
• [Fix] Agents are not imported from Kayako migration plugin (#16854)
• [Fix] Time in a system message (ban of a customer) (#15861)

• [Fix] Wrong colour of contact and ticket note (#16972)
• [Fix] BrowserWidget not faded like the rest of message group (#16969)
• [Fix] Unable to process cursor error on chat buttons grid (#16847)
• [Fix] InvalidArgumentException is not handled (#16750)

• [Improvement] Dark blue theme

  Make read-only string more obvious (#15463)

• [Fix] There is no way to search for contacts in es (#16962)
• [Fix] More saturated colors for CheckBoxContainer on the dark blue theme (#16946)
• [Fix] Edit ticket subject is not clickable if the ticket subject is too long (#16944)
• [Fix] Error message is partly not visible when leaving too long agent rating comment (#16943)
• [Fix] Missing bottom margin for "Contact in conflict" buttons (#16939)
• [Fix] default.ERROR: Error getting one row. Got 0 rows in … /scripts/lib/JsLiveAgent.php. (#16800)
• [Fix] "Assign to me" action during a chat is added as a note (#16733)
• [Fix] "Assign to me" action on chat is not visible immediately in the ticket (#16730)
• [Fix] Disabling the department for the agent causes errors with agent's call -> extension (#16496)
• [Fix] Unknown form field type: A exception in Templates/FormWidgetFactory.class.php (#16462)
• [Fix] Wrong default_mail_account_hostname after domain change action via CRM (#16458)
• [Fix] La_Report_Task_ComputeWorkTime stuck for months (#14170)
• [Other] Refactorings and other fixes (#16845)(#16317)

• [Improvement] Missing styling in article editor (#16931)
• [Improvement] Contacts - display full datetime on hover (#16921)
• [Improvement] General settings "Number of days" (#16889)
• [Improvement] Missing SelectableItemWidget for “View ticket’s details” (#16542)
• [Improvement] Improve testing sending 25Mb email will not exceed memory limit (#16453)
• [Improvement] Chats history - display full datetime on hover (#12049)
• [Fix] Unable to update local dev hosted LA (#16951)
• [Fix] Confusing semi-positive rating in Bubble chat window theme (#16929)
• [Fix] Client is not translated to chosen language (#16928)
• [Fix] Incorrect color of inactive WhatsApp templates (#16761)
• [Fix] Error: Failed to move mailbox position / Mailbox must be in fetching state (#16726)
• [Fix] Succesfull fetch of an email doesn't move position if it took more than 5 minutes to fetch (#16552)
• [Fix] Calling api/v3/users/system00 returns 500 (#16406)
• [Fix] ''Something went wrong" error when removing attachments from ticket. (#16327)
• [Fix] Bad design of KB article editor window (#16239)
• [Fix] Invalid parameter number: parameter was not defined error occurs after adding image to customer template via "insert image" option (#16154)
• [Fix] Reopen Resolved Ticket setting description (#16136)
• [Fix] Incorrect To solve description (#16027)
• [Fix] Request New Password mail template description (#15943)
• [Fix] Scrollbar in KB article in pre-chat form - design issue (#15936)
• [Fix] Cannot add more WhatsApp message templates than will fit in the Translations column (#15365)
• [Fix] List of mass actions is not sorted alphabetically (#15068)
• [Other] Refactorings and other fixes (#16369)(#16028)

• [Improvement] Add explanatory comments to integration scripts (#16777)
• [Improvement] Do not wrap Agent's name in tickets grid in Material & DarkBlue theme (#15997)
• [Fix] Inefficient SQL in /api/conversations (#16902)
• [Fix] Ratings statistics are still incorrect (#16886)
• [Fix] Broken row in Chat history with a chat with a lot of tags (#16882)
• [Fix] Add tag - design issues (#16881)
• [Fix] Additional background color after leaving a Category (#16880)
• [Fix] Unable to get widgets via API v1 /api/widgets (#16868)
• [Fix] Incorrect date & time of agents ratings (#16814)
• [Fix] Undefined array key in /plugins/ClickUp/index.php (#16799)
• [Fix] When creating customer department template, it is possible to create it without $message variable (#16752)
• [Fix] Changed language metadata settings are applied chaotically (#16713)
• [Fix] Warning: Unable to update ticket draft. in RpcTicketDraftEditor.php (#16695)
• [Fix] Error Answer sender configuration has invalid sender account id in AnswerSenderConfigurator (#16629)
• [Fix] Multiword value in Ticket field in Custom filter causes empty results (#16491)
• [Fix] Error Mail account address is not allowed as recipient (#16485)
• [Fix] Error Rewritten query string contains control characters or spaces (#15951)
• [Fix] Add the tool tip to the "Time" column in "Online visitors" section (#15680)
• [Fix] Change names of New ticket actions (#15667)
• [Fix] The department's email configuration uses the same dialog to configure distinct options (#14318)
• [Fix] ActiveCampaign Integration plugin overlays other tabs of the Customer details section (#16879)
• [Fix] Details & comments of old ratings are missing in tickets (#16810)
• [Fix] strlen(): Passing null to parameter #1 of type string is deprecated in UploadBase.class.php. (#16621)
• [Fix] Elasticsearch: Put mapping request failed. (#15372)

• [Improvement] Responsive graphs in Dashboard (#10782)
• [Improvement] Allow editing question in query part of custom prompt in ticket assistant feature (#16896)
• [Improvement] Remove grid table from gamification badges (#16330)
• [Fix] API section: "Your API URL" string has loading placeholder (#16865)
• [Fix] Invalidating old rating does not remove the rating from ticket (#16812)
• [Fix] Unused Kernel instance in public/index.php (#16807)
• [Fix] Unable to create Recipient in Send mail action (#16748)
• [Fix] InconsistentDataException: Answer FROM address is missing in MysqlAnswerRepository.php (#16731)
• [Fix] Warning: Department id parameter is mandatory in RpcTicketDraftCreator.php (#16693)
• [Fix] Broken Performance report in My Profile(#15776)
• [Fix] Domain settings redundant info (#15355)
• [Other] Refactorings and other fixes (#16756)

• [Fix] Deprecated logs in … /vendor/draventju/useragent-parser/… . (#16579)
• [Fix] Company contacts can't be used to create new Internal ticket (#16516)

• [Improvement] Very slow ticket and kb articles indexation into SemanticWrap (#16861)
• [Improvement] Always allow to generate answer suggestion if ticket assistant feature is active (#16738)
• [Fix] Some tags after refactoring are not readable (#16862)
• [Fix] Panel statistics got incorrect after update to 5.42.4.12 (#16852)
• [Fix] Remove pointless Delete agent rankings custom role permission (#16811)
• [Fix] AI custom prompt fails with error on resolved tickets (#16714)
• [Fix] Some translations are set to type "B" (both) even though they don't need to be (#16666)
• [Fix] Error Missing Message-Id header in delivery report in MultipartDeliveryReportExtractor (#16441)
• [Fix] Company name not visible in ticket owner's details (#16169)

• [Improvement] Tag archiving functionality (#15820)
• [Fix] There is missing context in answer suggestion debug log (#16844)
• [Fix] Active calls content is linked to also to reports item (#16715)
• [Other] Refactorings and other fixes (#16837)(#16823)(#15405)

• [Improvement] Skip invalid template translations and add validation task for proofreader (#16803)
• [Fix] Apply context source filtering even while using fine-tuned model (#16798)
• [Fix] Different positioning in Email details (#16795)
• [Fix] Clicking on another submenu does not collapse current submenu window (#16774)
• [Fix] Search in contacts by whole name (#15953)
• [Fix] Ticket with incorrect content set to preview can break tickets grid (#15160)
• [Other] Refactorings and other fixes (#16675)(#10790)

• [Improvement] Log and return trace-id with each request (#14524)
• [Improvement] Change pre-set theme for contact widgets (#16791)(#16790)(#16789)
• [Improvement] Make shortcuts usable on macOS (#16775)(#16804)
• [Improvement] Option to collapse expanded submenu (#16773)
• [Improvement] Ticket history in sidebar should contain also agent/department (#7762)(#15498)
• [Improvement] Focus message field when switching through internal chat recipients (#7436)
• [Fix] Status label in AI has wrong colour (#16285)
• [Fix] Old rankings have missing colours in Ranking report (#16768)
• [Fix] Additional scrollbar in Customer portal settings (Own HTML) (#16765)
• [Fix] TicketOwner widget - Remove hint not fully visible (#16762)
• [Fix] Broken CRM plugin (#16758)
• [Fix] Parallel registrations form agent's browser (#16381)
• [Fix] Shifted statuses in KB articles table (#16240)
• [Fix] Ticket attachments grid does show information about no attachments (#16184)
• [Fix] Bad design of a row containing multiple tags in Chats history section (#15716)
• [Fix] Useless scrollbar in collapsed ticket action editor (#15576)
• [Fix] Inline images in quoted text of agent replies are sent with relative URL (#15557)
• [Fix] Wrong alligning in time tracking configuration in Material/Dark blue theme (#14976)
• [Other] Refactorings and other fixes (#16704)(#16647)

• [Security] Privilege escalation vulnerability (#16498)
• [Improvement] Make map in contact details expand (#16746)
• [Fix] Background colors to distinguish ticket items added by agent/customer/system are missing (#16760)
• [Fix] Long lines of "Not delivered report" are not wrapped (#16744)
• [Fix] Missing max/min value in Agent priorities (Chat/Call settings) (#15527)
• [Fix] Different size of DialogPanel per Type (#14871)
• [Other] Refactorings and other fixes (#15636)(#16759)

• [Fix] Array to string conversion in MysqlTicketItemReviewProjection (#16741)
• [Fix] Filter for Agent in Agents' ratings report does not work (#16732)
• [Fix] Agents do not see their ratings (#16724)
• [Fix] Data error in Agents' ratings report sorted ascending (#16722)
• [Fix] Class La_Features_Ranking_Badges_Rewarded not found (#16720)
• [Fix] Something went wrong received after trying to rate answer from customer portal (#16719)
• [Fix] The number of open tickets changes regardless of the actual presence of such tickets in the filter. (#16706)
• [Fix] Missing scrollbar in Dashboard Gamification section again (#16700)
• [Fix] Row content aligned upwards (#16697)
• [Fix] Not delivered answer does not reopen ticket (#16632)
• [Fix] PHP Deprecated in tests (#16548)
• [Fix] Error - Ticket not found (#15805)
• [Fix] InconsistentDataException in LegacyTicketInfoLoader.php (#15648)
• [Fix] 360dialog - shiffted attachments (#15245)
• [Other] Refactorings and other fixes (#16680)

• [Improvement] Change crm "My account" link to account.liveagent.com (#15752)
• [Fix] Error - Unknown customer message content type (#16674)
• [Fix] Error Port is out of the range (#16623)
• [Other] Refactorings and other fixes (#16696)

• [Feature] Allow retry answer suggestion generation with custom prompt (#16535)
• [Fix] Strange design of Agent and Requester columns (#16673)
• [Fix] Double loading circle (#16672)

• [Improvement] Agent ratings improvements and redesign (#15114)
• [Improvement] Skip invalid translations in Crowdin synchronisation process (#16679)
• [Fix] Suomi (Finnish) language error when logging in or setting language via url (#16676)
• [Fix] Weird border of Status panel in Change status action (#16667)
• [Fix] Color of placeholder in TextBoxContainer in Dark blue theme (#16662)
• [Fix] Error Invalid limits in LimitsDeserializer (#16612)
• [Fix] Unable to get ticket messages via API v1 /api/conversations/[conversationid]/messages (#16497)
• [Fix] Chat availability shows incorrect values (#16041)
• [Fix] Pass config path to resqu job environment params (#16643)
• [Other] Refactorings and other fixes (#16671)(#16635)(#16571)(#16502)

• [Fix] Invitations do not work (#16650)
• [Fix] Prepare switch from semantic-match to fine-tuned AI model (#16649)
• [Other] Refactorings and other fixes (#16534)(#11992)

• [Plugin] Resolved tickets were imported as Open or New during Zendesk migration. (#16461)
• [Fix] Invitations do not work (#16650)
• [Fix] Critical error after removing attachment from WhatsApp ticket (#16645)
• [Fix] Filter ticket counts show 99+ tickets despite of there are more than 130000 tickets in total (#15458)

• [Fix] Fix PHP 8.2 deprecation in external library slack-php-api (#16577)

• [Fix] Error: 400 Bad Request and InvalidCiphertextException returned from https://kms.eu-west-1.amazonaws.com (#16613)
• [Fix] Error during event creation - type ASSU (#16546)

• [Improvement] Wrap long lines of AI output (#16550)
• [Fix] Link Read more for "Use LiveAgent mail servers" redirected to "Forwarding" article (#16609)
• [Fix] Department's name covers the button (#16606)
• [Fix] Exception: Passing null to parameter #2 ($code) of type int is deprecated in SymfonyMailer/ESmtpTransport.php (#16592)
• [Fix] There are missing tickets and kb articles in SW index (#16551)
• [Fix] Creating the copy of an agent is stuck (#16212)
• [Fix] TicketNoRights log level (#15127)
• [Other] Refactorings and other fixes (#16572)

• [Fix] Agent could not reply to Facebook private message (#15722)
• [Other] Refactorings and other fixes (#16224)

• [Fix] Missing scrollbar in Dashboard Gamification section (#16564)
• [Fix] Weird design of unavailable serviceStatusWidget (#16558)

• [Improvement] Dashboard To do label improvements (#16541)
• [Improvement] Alignment of the attachments inside internal chat/Color of the right bottom corner (#16539)
• [Improvement] Improve visibility of active chat and call service icons in LA panel (#16167)
• [Fix] Received HTML email breaks agent panel design (#16547)
• [Fix] Saved ticket filters changing height when editting filters list (#16537)
• [Fix] Link How to set up an Okta application redirected to 404 (#16536)
• [Fix] Moving IntegrationCodeNote (only Dark blue theme) (#16514)
• [Fix] MysqlAnswerRepositoryTest is failing (#16508)
• [Fix] Passing null to parameter #1 ($string) of type string is deprecated in String.class.php. (#16025)
• [Other] Refactorings and other fixes (#16504)(#16305)

• [Feature] Use different AI model which is able to process more tokens (#16513)
• [Improvement] Improve the semanticwrap index structure (#16520)
• [Fix] Another agent typing detection feature is not working (#16213)
• [Fix] Undefined array key 0 in PrestaShop/index.php (#16168)
• [Fix] Is not empty operator evaluates as true if the checked field doesn't exist (#15295)
• [Other] Refactorings and other fixes (#16468)

• [Fix] Latvian language error when logging in or setting language via url (#16523)

[Important notice] Requires PHP 8.2

• [Improvement] Compatibility for php 8.2 and set minimal requirement to this version (#16094)
• [Fix] Failed get dynamo db table name from ticket and ticket item configurators (#16511)
• [Fix] Design issue - Customers (only Dark blue theme) (#16505)
• [Fix] Size of badges in dashboard (#16499)
• [Fix] Email subject with a hyphen not found using Elasticsearch (#12314)
• [Other] Refactorings and other fixes (#16325)(#16299)(#15713)(#16512)

• [Improvement] Reorganise Configuration menu items (#16495)
• [Improvement] Show sources for generated answer suggestions (#16201)
• [Fix] Creation of dynamic property WhichBrowser\Analyser\Header\Useragent::$data is deprecated (#16507)
• [Fix] null given in TwocheckoutUtil.php (#15984)
• [Fix] The agent can't change his Agent panel language (#16490)
• [Fix] Change Mysql to MysqlDoctrine when shift version in build gradle (#16488)
• [Fix] Answer suggestion is not generated when the last ticket question is followed by system messages (#16430)
• [Fix] Answer scheduled icon does not change status without re-opening the ticket (#16410)
• [Fix] Something went wrong on reply in ticket with huge quoted message history (#16409)
• [Fix] htmlentities(): Passing null to parameter of type string is deprecated in Gpf/Common/HTMLUtils (#16075)
• [Fix] Required parameter $secretWord follows optional parameter (#15668)
• [Fix] Behavior after active OAuth login method is disabled (#15462)
• [Fix] Default logging configuration for standalone LA should not print to stdout (#15084)
• [Other] Refactorings and other fixes (#16253)(#15765)(#15149)(#16467)

• [Improvement] TicketAssistant: Do not index tickets older than one year (#16424)
• [Fix] Typo in SSL certificate validation options (#16457)
• [Fix] UnexpectedValueException: Failed to deserialize answer sent state. in MysqlAnswerRepository.php (#16429)
• [Fix] Grid elements extend beyond grid when resizing window (#16393)
• [Fix] TicketAssistant indexing task is stuck (#16358)
• [Fix] Notice: iconv(): Detected an incomplete multibyte character in input string in …/Infrastructure/Parser/ZBatesonRootPart.php. (#16340)
• [Fix] Gpf_Rules_Exception_ExecutionStop error (#16300)
• [Fix] Rules: Saint Pierre and Miquelon territory can't be used in the "Requester is from" condition (#16122)
• [Fix] json_decode(): Passing null to parameter of type string is deprecated in lib/Controller (#16078)
• [Other] Refactorings and other fixes (#16447)(#16446)

• [Improvement] Searching in connected email accounts (#16412)
• [Fix] Error Failed to create AnswerDraft (#16359)
• [Fix] Error Unable to change answer draft content (#16348)
• [Fix] Answer suggestion generation fails for too long questions (#16170)
• [Other] Refactorings and other fixes (#16434)(#14873)

• [Improvement] Open Calls and Chats in Tickets main content (#16349)
• [Fix] Visitors cannot attach files in contact form and pre-chat form (#16418)
• [Fix] Failed to load Answer error (#16382)
• [Fix] Dashboard is too messy on mobile device (#16380)
• [Fix] trim(): Passing null to parameter #1 ($string) of type string is deprecated in CallUrlTask.class.php. (#16360)
• [Fix] Deprecated logs in vendor/html2text/html2text/src/Html2Text (#16091)

• [Improvement] Incorrect links to Twitter guides in LiveAgent panel (#16238)
• [Fix] Missing quoted text when forwarding (#16389)
• [Fix] The modal window is not stretched over the entire window frame (#16346)
• [Fix] Error Invalid value for 'type', must be one of... in API/V3/Model/Message.class.php (#16328)

• [Fix] str_replace(): Passing null to parameter of type array

  string is deprecated in La/Features/Twilio/Messages (#16088)

• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Conversation/ConversationsTable (#16077)
• [Fix] htmlspecialchars(): Passing null to parameter of type string is deprecated in Gpf/RestApi/Response/Encoder/Xml (#16076)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Api/Auth/ApiLocksmith (#16073)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Api/V3/ContactsBase (#16059)

• [Fix] TicketSla: dont change state to answer after mark as not spam (#16373)
• [Fix] TicketSla: always open state after postpone and validate solution (#16370)
• [Fix] strlen(): Passing null to parameter #1 ($string) of type string is deprecated in /La/Api/Helper/ConversationHelper.class.php. (#16341)
• [Fix] Add all function in Ticket/Chat/Call department's section incorrectly adds agents to the department (#16293)
• [Fix] The dictionary is not loaded on standalone (#16290)
• [Fix] Twitter Application Setup section texts improvements (#16237)
• [Fix] Add contacts to company window loads all contacts alltogether (#16173)
• [Fix] Deprecated logs in vendor/whichbrowser (#16144)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/NewPost.class.php on line 24 (#16103)
• [Fix] Exception::__construct(): Passing null to parameter of type string is deprecated in RestApi/ProcessingException (#16101)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/PageDriver/Hosted (#16092)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/InstagramMedia (#16090)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/PagesTableBase (#16081)
• [Fix] ip2long(): Passing null to parameter of type string is deprecated in GeoIp/Location (#16079)
• [Fix] json_decode(): Passing null to parameter of type string is deprecated in La/Rpc/MessageGroup (#16072)
• [Fix] htmlentities(): Passing null to parameter of type string is deprecated in TicketKBSuggestions (#16070)
• [Fix] strtotime(): Passing null to parameter of type string is deprecated in /opt/qu/apps/versions/la/5-39-6-79/include/La/TimeRules/TimeRule (#16068)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/NewComment (#16064)
• [Fix] substr(): Passing null to parameter of type string is deprecated in Gpf/Ui/Page/SessionInfo (#16063)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Api/V1/Conversations/PostHandler (#16061)
• [Fix] preg_match(): Passing null to parameter of type string is deprecated in Gpf/Net/MobileDetect (#16056)
• [Fix] Internal server error: [HTTP/1.1 404 NOT FOUND] after a finished call (#15911)
• [Fix] Error Failed to execute 'unobserve' on 'IntersectionObserver' when picking up ringing chat (#15721)

• [Improvement] Responsivity - show ticket sidebar only on demand on mobile device and other responsivity improvements and fixes (#16296)
• [Improvement] Show email answer status directly in ticket (#15944)
• [Fix] Undefined array key "status", "state" in …/plugins/Magento2/index.php. (#16336)
• [Fix] Undefined array key "port", "pass", "user" in …./Services/Twilio/TinyHttp.class.php. (#16331)
• [Fix] When ticket is answered, due date is not displayed in grid (#16326)
• [Fix] The unsent agent's message on chat is not discarded after clicking on the Cancel button (#16276)
• [Fix] Save as new department function does not clone agents (#16271)
• [Fix] strtolower(): Passing null to parameter of type string is deprecated in La/Customer/CustomersListBoxTableData (#16066)
• [Fix] strpos(): Passing null to parameter of type string is deprecated in La/Api/V3/Extensions (#16060)
• [Fix] json_decode(): Passing null to parameter of type string is deprecated in Gpf/Rpc/FormHandler (#16058)
• [Fix] htmlspecialchars(): Passing null to parameter of type string is deprecated in La/Agent/Page/LoginMobile (#16057)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Api/V3/ChatsGrid (#16055)
• [Fix] Passing null to parameter of type string is deprecated in Gpf/RestApi (#16050)
• [Fix] Incorrect pushstream address chosen (#15998)
• [Fix] Inline images are not sent correctly to email accounts (#15764)
• [Fix] Do not wrap up ticket items with mail delivery notifications (#15690)
• [Other] Refactorings and other fixes (#16344)(#16294)(#13544)(#16350)(#16357)(#16343)

• [Improvement] Allow index existing tickets to improve answer suggestions (#15872)
• [Fix] Replace substr with mb_substr in ZSE/ZSDis plugins (#16314)
• [Fix] explode(): Passing null to parameter of type string is deprecated in Gpf/Model/Filter (#16062)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Model/User/Visitor (#16054)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/MobileApp/Conversation/ConversationsTable (#16053)

• [Feature] Shopify plugin: update API version (#16161)
• [Improvement] Responsivity: Ticket reply subject (#16297)
• [Improvement] Responsivity: Ticket primary action Send button (#16295)
• [Improvement] Use http authentication when retrieving whatsapp media from Twilio (#16200)
• [Fix] When new ticket is submitted it is added to TicketQueue but agent panel is not notified by event (#16311)
• [Fix] Missing method error during standalone update (#16301)
• [Fix] User department status for phone service stay enabled after disable general voice status (#16298)
• [Fix] Chat and call service configuration does not work properly. (#16281)
• [Fix] Menu items are centered instead of lined up to the left (#16279)
• [Fix] Answer suggestion generation fails for too long questions (#16170)
• [Fix] stripslashes(): Passing null to parameter of type string is deprecated in La/Page/Kb/NotFound (#16052)
• [Fix] Passing null to parameter of type string is deprecated in La/Page/ContactForm (#16051)
• [Fix] Improve answer suggestion custom prompt template validation in UI (#16040)
• [Fix] Some dialogs havent responsive width (#16012)
• [Fix] "Submit ticket" form on KB is sometimes sent with empty email and name fields (#15962)
• [Other] Refactorings and other fixes (#16258)(#16257)(#15976)

• [Fix] Error The dictionary is not loaded during agent application startup on standalone (#16241)

• [Improvement] Option to always display MessageGroup times (#16044)
• [Improvement] Improve visibility of edit columns of the ticket grid in DarkBlue theme (#16002)
• [Improvement] Confusing internal chat focus view in DarkBlue theme (#16001)
• [Improvement] Popup window to reload panel is not visible very well in DarkBlue theme (#15999)
• [Fix] Change password form has negative margin value (#16241)
• [Fix] \Qu\La\TicketQueue\Domain\ToSolveQueue\TicketRepository (#16206)
• [Fix] hash_hmac(): Passing null to parameter of type string is deprecated in Gpf/Common/Token (#16143)
• [Fix] Deprecated logs in La/Model/Message/Convertor (#16115)
• [Fix] Return types should be compatible in Gpf/Data/Record (#16112)
• [Fix] Search in all box does not resize all the way according to filters column (#16099)
• [Fix] json_decode(): Passing null to parameter of type string is deprecated in Gpf/Templates/FormWidgetFactory (#16086)
• [Fix] Passing null to parameter of type string is deprecated in Gpf/Rules/TemplateReplace (#16049)
• [Fix] Chat availability shows incorrect values (#16041)
• [Fix] Saving changes in agent assignment to chat service within department does not work (#15949)
• [Fix] Error : call :connection test relay finish error timed out (#15927)
• [Fix] KB articles are available in other multi KBs (#14852)

• [Feature] Outgoing calls via External phone (#15150)
• [Fix] Wrong position of Start internal call button in Dashboard (#16217)
• [Fix] Hide ticket filters on smaller screens, when ticket is opened (#16182)
• [Fix] [IAID:anything] substring in a message breaks ticket opening (#16125)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Page/Kb/Rpc/ArticleLoadService (#16065)
• [Other] Refactorings and other fixes (#16162)

• [Fix] Undefined array key when importing users with Intercom plugin (#15444)
• [Fix] Discard button in a New (internal) call (#16160)
• [Fix] Creating agent using "clone" action does not work (#16204)
• [Fix] Missing default values in chat settings (#16202)
• [Fix] Answer suggestion is loaded but not being shown (#16197)
• [Fix] Stuck saving of agent profile (#16194)
• [Fix] stripslashes(): Passing null to parameter of type string is deprecated in La/KnowledgeBase (#16129)
• [Fix] str_replace(): Passing null to parameter of type array string is deprecated in La/Model/User/Avatar (#16104)
• [Fix] Implicit conversion from float to int loses precision in Gpf/Common/ImageResizer (#16095)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Customer/CustomersTableBase (#16084)
• [Fix] Implicit conversion from float -INF to int loses precision (#16082)
• [Fix] Not possible to start a call/video call on a phone using Firefox (#16015)
• [Fix] Invalid redirect URI in Microsoft oauth_connector: http instead of https (#15968)

• [Fix] Saving departments from the agent configuration does not work (#16187)
• [Fix] Outgoing email attachments marked as insecure files (#16186)
• [Fix] Menu panel is missing when used language's text direction is right to left (#16179)
• [Fix] Error when creating an email template for a newly created department (#15561)
• [Other] Refactorings and other fixes (#16159)(#16158)

• [Fix] Incorrect redirect for older inline attachments (#16166)
• [Fix] Unable to get messages from merged ticket by requesting …./api/conversations/[conversationid]/messages. (#16126)
• [Fix] explode(): Passing null to parameter of type string is deprecated in Qu/La/TicketGateway/Legacy/Application/Service/WhatsApp/WhatsAppCustomerLoader (#16106)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/KnowledgeBasePreview (#16093)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Api/V3/ContactPhones (#16087)
• [Fix] Deprecated logs in La/Contact/DepartmentData (#16085)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Config/SoundsTableData (#16083)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Features/Twilio/Controller/RuningCall (#16074)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Page/Kb/Search (#16067)
• [Fix] Copying department via "save as new department" function fails on an error (#15946)
• [Fix] Not possible to pick up the call from queue (#15925)
• [Fix] InvalidArgumentException: Invalid value for 'type', must be one of … in MessageGroup.class.php (#15878)
• [Fix] Needless Ticket reply from agent's email address setting in Email settings (#15670)
• [Fix] Inconsistent "delete attachment" functionality in "Ticket Attachments Management" plugin (#14549)
• [Fix] Unable to upload image to chat or ticket with adblock (#5764)
• [Other] Refactorings and other fixes (#15564)

• [Fix] trim(): Passing null to parameter of type string is deprecated in GmailDeliveryReportExtractor (#16113)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in Qu/La/OAuthConnector/Infrastructure/Client/MicrosoftGuzzleClient (#16089)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Rules/Actions/SendMail (#16080)
• [Fix] Incorrect urls in plugin controllers (#15980)
• [Fix] Call recordings are not merged (#15853)
• [Fix] Notes are not merged (#15760)
• [Fix] 'DataIntegrityException: Agent service not found' error when agent try to log in to agent's panel. (#15589)
• [Other] Refactorings and other fixes (#16096)(#16133)

[Important notice] Requires PHP 8.1

• [Improvement] Increase custom prompt template text length (#16039)
• [Fix] Passing null to parameter of type string is deprecated in ZBatesonRootPart.php (#16047)
• [Fix] Ticket messages optimisation for mobile devices (#15978)
• [Fix] Undefined array key "internal" in …templates/kb/material_kb/…template.message_group_stpl.php (#15964)
• [Fix] Nicereply API important change: unique identifiers (UUIDs) (#15935)
• [Fix] Cannot connect facebook page, getting error Missing required field: access_token (#15877)
• [Fix] Facebook page cannot be activated with error: Missing required fields: success (#15858)
• [Fix] AI suggests answer only for one email request from two (more) (#15828)
• [Fix] Error relocating /usr/bin/curl in Running install_hosted.php and Initializing RedisInsight (#15640)
• [Fix] Open tickets label not visible in dashboard (#14837)
• [Other] Refactorings and other fixes (#14366)(#11370)

• [Fix] Upgrade Twitter integration to use APIv2 (#15649)
• [Fix] Content is not stretched on mobile viewport, if resizer was used (#16031)
• [Fix] Not possible to save checkbox to Allow user change status in department (#16030)
• [Fix] Not possible to change language via agent panel (#16011)
• [Fix] Undefined array key in TicketsHistory.class.php (#15900)
• [Fix] Bounce notification added to incorrect message (#15889)
• [Other] Refactorings and other fixes (#15995)(#11370)

• [Improvement] Too small input of chat / call priority in Material & DarkBlue theme (#15996)
• [Improvement] Allow to change answer suggestion prompt template via UI (#15832)
• [Fix] Incorrect pushstream address chosen (#16000)
• [Fix] CreateDeleteCallButton e2e not stable (#15988)
• [Fix] Undefined array key 1 in GmailDeliveryReportExtractor.php. (#15979)
• [Fix] PUT /tickets/{ticketId} returns Internal server error: Failed to get Ticket Tags (#15970)
• [Fix] Working with tags via PUT on api/v3/tickets/{ticketId} is not reliable (#15967)
• [Fix] SSO does not work on custom domain (#15929)
• [Fix] TicketSla: ResolutionRequestRepository (#15881)
• [Fix] Call to getIdentity() on null in ApplicationIdentityProvider.php (#15696)
• [Fix] Error message - Invalid limit (#15542)
• [Fix] Design issues - Chat/Call settings (#15528)

• [Improvement] Change Google Universal Analytics to GA4 (#15292)
• [Fix] Salesforce integration doesn't work with custom domain (#15931)
• [Fix] Delete Suggestion category - missing right margin in delete button (#15922)
• [Fix] Design issue - custom plugin in Dark Blue theme (#15903)
• [Fix] TicketSla: AnswerRequestRepository (#15880)
• [Fix] Split ticket item cannot be exported to HTML (#15869)
• [Fix] Language of agent panel is not changed (#15863)
• [Fix] KB Email template load fails if template has attachements (#15834)
• [Fix] Pipedrive integration doesn't work with custom domain (#15822)

• [Fix] WA

  Could not send from agent panel .webp file (#15811)

• [Fix] Cannot upload file to Knowledgebase email template (#15795)
• [Fix] Undefined property: stdClass::$orgid in Module.class.php (#15791)
• [Fix] Undefined array key in Ranking.class.php. (#15777)
• [Fix] Jira plugin can't be disabled. (#15710)
• [Fix] Calls ring to agents on pause (#15702)
• [Fix] Exception: No route found for "…/public/README.md" in RouterListener.php (#15699)
• [Fix] Email was fetched but created empty ticket or didn't create ticket at all (#15689)
• [Fix] Incorrect text direction after update of self-hosted account (#15555)
• [Fix] Removing/Adding tags into tickets (#15546)
• [Fix] TIMEZONE setting is causing problems (#15438)
• [Fix] Wrong time set up for agent ranking report (#15433)
• [Fix] Queue cron doesn't respect the TIMEZONE setting (#15410)
• [Fix] Error Row does not exist in rule triggered by message added from WA (#15407)
• [Fix] Unable to convert participant message to legacy format message. (#15032)
• [Fix] Time rules executing two times (#14115)
• [Performance] Improve kernel initialization performance (#15956)
• [Other] Refactorings and other fixes (#15933)(#15932)(#15234)(#15105)(#13542)

• [Improvement] Improving text contrast in material theme for enhanced readability (#15885)
• [Improvement] Ticket Assistant feature performance improvement (#15873)
• [Fix] Ticket assistant event handlers should not be invoked when module is not configured (#15883)
• [Fix] Insufficient semanticwrap api client error handling (#15876)
• [Fix] Broken Tickets section in contact details (#15868)
• [Fix] Export ticket to HTML/PDF function is using account times instead of agent's times (#15827)

• [Fix] Language of agent panel is not changed (#15863)
• [Fix] Checkbox not highlighted when moving focus between form fields by [Tab] (#15849)
• [Fix] Agent is not able to use TicketAssistant (#15836)
• [Fix] Attachment internal format is not translated in KB article with display full text option (#15757)

• [Fix] Broken size of plugin widget in contact/ticket details (#15839)
• [Fix] Internal KB category - missing/shifted Internal label (#15815)
• [Fix] DataIntegrityException "Ticket item … not found" when trying to open a merged ticket (#15794)
• [Fix] Different text wrapping in article editor depending on used agent panel theme (#15761)
• [Fix] Warnings in La_Search_Task_ReindexTrackingTask (#15661)
• [Fix] Error - Not found (#15560)
• [Other] Refactorings and other fixes (#15855)(#15646)(#14386)

• [Other] Refactorings and other fixes (#15495)

• [Fix] Undefined array key "status" in .template.my_ticket_no_rights_stpl.php (#15784)
• [Fix] Variable list on "Slack notification template" not designed properly (#15769)
• [Fix] Undefined array key "id" in Dialog360MessageCallback.php (#15758)
• [Fix] Parameter #1 $value of function strval expects bool|float|int|resource|string|null, mixed given (#15727)
• [Fix] Missing scroller in Facebook pages section (#15717)
• [Fix] Saving changes in agent assignment to department does not work (#15508)
• [Other] Refactor and other fixes (#15366)

• [Fix] UnhandledSwitchCaseException: "Unknown ticket state…." in LegacyTicketInfoLoader.php (#15775)
• [Fix] Bad design of a row containing multiple tags in Active calls section (#15715)
• [Fix] Exception: Invalid method override __CONSTRUCT at RouterListener.php (#15700)
• [Fix] Undefined array key internal in template.deleted_stpl.php (#15687)
• [Fix] Cannot reorder tickets in tasks bar (#15672)
• [Fix] Incorrect behavior in MicrosoftGuzzleClientFactory (#15664)
• [Fix] First attempt for update from 5.37 to 5.39 fails with Aws cluster is missing (#15627)
• [Fix] Error message Plugins engine exception: Unhandled exception: "No identity" in class La_Main, STOPPING (#15616)
• [Fix] Partially hidden fields in Chat window settings (#15582)
• [Fix] Impossible to log in after creating config.yml on standalone (#15481)
• [Fix] Incorrect built-in email address in accounts with custom domain (#15457)
• [Fix] Incorrect email address for forwarding in accounts with custom domain (#15456)
• [Fix] Call devices table loading very slowly (#15441)
• [Fix] Broken Rule with empty error message. (#15394)
• [Fix] Broken chat window after transfer (#15103)
• [Fix] Option to reply specific message is missing if ticket source is not email (#14828)
• [Fix] Material/Obsidian: two digits rules numbers not visible in the rule grid (#14363)
• [Refactoring] Refactorings and other fixes (#15770)(#15748)(#15746)(#15741)(#15725)(#15714)(#15705)(#15655)(#15556)(#15400)

• [Fix] WooCommerce invalid Invalid content-type error (#15335)
• [Fix] Unexpected end tag in TicketExport HtmlStringPurifier (#15669)
• [Fix] Invalid tag id in ticket tags. (#15647)
• [Fix] Error during event creation - RCH (#15643)
• [Fix] Undefined array key 1 in KbSmartLinks/Main.class.php (#15637)
• [Fix] Failed create encryptors for standalone installations (#15634)
• [Fix] Missing bottom padding of a dialog when merging contacts (#15609)
• [Fix] Unknown event type - RCH (#15596)
• [Fix] Design issues - Chat window (#15581)
• [Fix] Argument #2 must be of type string, array given in generateWidget. (#15565)
• [Other] Refactorings and other fixes (#15399)

Error during rule execution does not mark rule "broken"

• [Improvement] Replying to emails sent from agent's email addresses (#15585)
• [Fix] Deprecated logs on php 8.1 (#15633)
• [Fix] Notifications are displayed when you add or remove tags (#15631)
• [Fix] Avatars on mobile view are not designed properly (#15619)
• [Fix] Design issues - New internal ticket (#15612)
• [Fix] Button naming includes word 'LegacyButton' (#15579)
• [Fix] Broken drag&drop in Chat and Suggestion (#15472)
• [Fix] Export to HTML/PDF opens in a new tab (#15332)
• [Fix] Rules get broken if DB connection is terminated by infrastructure operations (#14321)
• [Other] Refactorings and other fixes (#15228)(#13994)(#15656)(#15591)

• [Improvement] Compatibility with ElasticSearch 8.0 (#11382)
• [Fix] TypeError in WhatsAppChannel/Infrastructure/Persistence/DynamoDbAgentMessageRepository.php" (#15608)
• [Fix] Big Pipedrive icon in ticket owner view (#15569)
• [Fix] Authentication not working for mailboxes using CramMd5 (#15563)
• [Fix] The collapse button on reply is displayed also when you maximize the reply window but doesn't work correctly (#15562)
• [Fix] Error message - "Unsupported role type: 'V'. Cannot be answer author." (#15550)
• [Fix] The search field in the agent departments table is not cleared after saving agent departments (#15548)
• [Fix] READONLY You can't write against a read only slave (#15484)
• [Fix] Hint for "Open ticket" shortcut is displayed in wrong place (#15453)
• [Fix] Ticket history doesn't show department (#15446)
• [Fix] Change plan button visible but doesn't work in standalone (#15445)
• [Fix] Error Given ContentType is not a valid when opening ticket (#15437)
• [Fix] Kayako migration: broken attachments in tickets (#15409)
• [Fix] Digitale process SIP from different hosts (#15393)
• [Refactoring] Refactorings and other fixes (#15604)(#15559)

• [Fix] Change IVR in Rules have too small input box (#15551)
• [Fix] Could not create WA ticket (#15525)
• [Fix] Merge into action does not work (#15519)
• [Fix] Clean up installed testing account and version after PR is merged (#15492)
• [Fix] Too few arguments to function La_Mobile_Status::__construct() (#15483)
• [Fix] Agent was not intentionaly removed from department (#15383)
• [Refactoring] Add limits to outgoing email accounts (#15323)
• [Refactoring] Refactorings and other fixes (#15541)(#15536)(#15535)(#15532)(#15486)(#14224)(#15543)

• [Fix] Internal server error message when transferring a call (#15184)
• [Refactoring] Remove old agent panel themes (#15395)

• [Security] Broken Access Control on Canned Messages (#15349)
• [Fix] Unable to load request (#15482)
• [Fix] Argument must be of type string, null given in LegacyIdentitySource. (#15414)
• [Fix] Incorrect whatsapp subject in right panel (#15363)
• [Fix] Whatsapp answers are not counted in reports (#14706)
• [Fix] The number of incoming and outgoing messages is not counted in WhatsApp tickets (#14666)
• [Refactoring] Refactorings and other fixes (#15496)(#15491)(#15489)(#15487)(#15516)

• [Improvement] Add limits to incoming email accounts (#15329)
• [Fix] Call to a member function getSections() on null (#15476)

• [Feature] Add Okta SSO provider (#15187)
• [Improvement] Option to use custom port with SMTP (#15241)
• [Improvement] Limitation of SSO feature (#15374)
• [Fix] Standalone installer contains non-existent setting (#15402)
• [Fix] 403 error occurs on edit-profile-page (#15387)
• [Fix] Not found attachments in emails sent from agent's email address (#15376)
• [Fix] Getting Error while trying to Retrieve Magento2 orders. (#15291)
• [Fix] Agent service not found when setup password for new agent (#15201)
• [Refactoring] Refactorings and other fixes (#15442)(#15415)(#15439)

• [Fix] Save name to WhatsApp contacts (#14910)
• [Fix] Ticket presenter doesn't show new answers (#15377)
• [Fix] Split ticket doesn't work (#15368)
• [Fix] Matches regular expression operator sometimes missing input (#15294)
• [Fix] Menu item is not highlighted (Agents, Departments) (#15268)
• [Fix] 360dialog - Add template dialog has wrong labels (#15246)
• [Fix] Ended or dropped chat started again cannot be picked up from queue without closing the ticket (#14129)
• [Other] Refactorings and other fixes (#15416)(#15406)(#15397)

• [Fix] SMTP authentication failed log of office365 account (#15253)

• [Fix] Email from agent's email address not styled correctly (when logged as that agent) (#15375)
• [Fix] Info message popup in event logs has blurry content on Material theme (#15371)
• [Fix] Error Not valid 'UserId for participant during the migration (#15308)

• [Fix] Error on first attempt to log in via SSO using Google authentication (#15370)
• [Fix] Incorrectly displayed scroller in multiple sections of the panel (#15342)
• [Fix] Error Not valid 'UserId for participant during the migration (#15308)
• [Fix] Declined call to the extension with single digit number (#15249)
• [Fix] Unable to execute rule (…) actions: Typed property La_Rules_Contexts_MailOutboxStatusChanged::$scheduledAt must not be accessed before initialization (#15230)
• [Fix] Strange horizontal line between message groups (#15209)
• [Fix] Invalid value for 'status', must be one of 'D', 'P', 'V', 'S', 'M', 'I', 'R', 'C' (#15082)
• [Fix] Customer can't hear the agent on the first call from the call button (#15027)
• [Fix] Guest messages from Facebook Chat Plugin are not fetched anymore (#14998)
• [Fix] Multiply call transfer requests (#14848)
• [Fix] Maximum length of taskId blocks creating tasks (ClickUp integration) (#14804)
• [Fix] Exception while uploading parts to a multipart upload - AWS HTTP error: cURL error 28: Connection timed out (#13963)
• [Fix] La_Task_AddOwnerChangeInfoMessages is scheduled when new ticket is created (#6079)
• [Refactoring] Refactorings and other fixes (#15309)(#15250)(#15238)(#15191)(#15151)(#15096)(#14697)(#15261)(#15380)(#15347)(#15334)(#15328)(#15256)(#15252)

• [Feature] Answer delivery report (#14990)(#2693)
• [Feature] Option to display original caller ID (number) if call was forwarded to external device (#14309)
• [Feature] SSO with Google, Microsoft and Facebook accounts (#10695)(#4838)
• [Improvement] Change certificate of KB by dedicated UI action (#14106)
• [Improvement] Log emails ignored by FailureNotification acceptance rule (#15192)
• [Improvement] Refactor email parsed from agent email address / Received Email Answer (#15081)

• [Fix] Ticket created via API or offline form counts as 2 created tickets in report (#15073)

• [Fix] Failed to create NoteTextId from note row (#15306)
• [Fix] API v3 not possible to change ticket tags (#15157)
• [Fix] The chat becomes inactive sooner than it is set up in the chat settings (#15156)

• [Fix] Mailchimp doesn't load lists in Edit contact panel. (#15293)
• [Fix] "Search in all" doesn't focus the "All" filter on the first attempt (#15220)
• [Fix] Loading older message groups does not work if ticket loaded in the background (#15000)

• [Fix] Could not delete undeleted agent (#15028)
• [Fix] Broken ticket when parse as Note for standalone installation (#15288)
• [Fix] My tickets custom menu HTML doesn't work in Material customer portal theme when viewing a ticket (#14701)

• [Fix] WhatsApp message template name does not support numbers (#15259)
• [Fix] Problem showing some plugins, integrations in the ticket (#15213)
• [Fix] Customer does not have specified email (#15204)
• [Fix] Rating a resolved ticket is presented as if it was left by agent themselves (#15143)
• [Fix] Lowered quality of agent's avatar images in templates (#14536)

• [Security] Better handling of SSL key in multiKB (#14043)
• [Feature] Add 360dialog WhatsApp provider (#14276)

• [Fix] Ticket Search for Merge function doesn't work (#15226)
• [Fix] Overlapped right panel content glitch on the Dark blue theme (#15212)
• [Fix] Error message for Giphy (#15100)
• [Performance] Slow rules after refactoring - custom fields (#15186)

• [Fix] Set requester pop up window shows all contacts by default (#15205)
• [Fix] Manage views dialog panel - height of a dialog panel with a lot of views (#15190)
• [Fix] Manage views dialog panel - adding additional views (#15189)
• [Fix] "How can we help?" instead of "How we can help?" (#15178)

• [Fix] Slow rules after refactoring (#15186)
• [Fix] Accessing My account section for the first time require a confirmation on Firefox (#15136)
• [Fix] Hidden last tickets in the tickets table (#15063)
• [Fix] Ticket is not opened / scrolled at the bottom if its opened on background (#15030)

• [Fix] Incorrect width of list of recipients in compact mode of reply box (#15154)
• [Fix] Hebrew tags displayed incorrectly in tickets grid in English panel (#15131)
• [Fix] Add department window is not appeared after clicking Create department button (#15104)
• [Fix] "Ban IP" dialog panel needs to be closed twice (#15087)
• [Fix] Ticket view table is broken (#15080)
• [Fix] Reindexing ticket failed: Group::__construct(): Argument #3 ($status) must be of type string, null given (#15036)
• [Fix] Recipients from BCC are not properly recognized during the mail fetching (#15024)
• [Fix] Ticket filters grid loading on every scroll (#15012)
• [Fix] La_Model_User::loadUser(NULL) in rules execution (#14982)

• [Fix] Call to undefined method Gpf_Lang_Language::setAuthor() (#15108)
• [Fix] Call to undefined method La_Model_Conversation::getLastAgentVisitingConversation (#15107)
• [Fix] Unable to construct DraftId (#15085)
• [Fix] Invalid request on ticket creation (#15079)
• [Fix] First assign avg time isn't recalculated after automatic assigns from rules (#14535)

• [Fix] Missing languages and problem with RTL

• [Fix] Suppress smarty Warnings about Undefined variables (#15074)
• [Fix] Weird state of Create custom role and Add department buttons (#15070)
• [Fix] Missing lang_email_font_family atribute in language csv files (#15067)
• [Fix] Unable to execute rule (…)actions: Typed property La_Rules_Actions_Base::$chatRepo must not be accessed before initialization (#15066)
• [Fix] Empty space in chat management blue row (#15065)
• [Fix] Ticket reply box design issue (#15061)
• [Fix] Customer portal - shifted buttons (Reset password and Register) (#15046)
• [Fix] Session expired related to invalid CSRF (#14958)
• [Fix] Text in Video call wraps around the last attachment (#14597)

[Important notice] Requires PHP 8.0 or higher

• [Security] Vulnerability in rules (#13760)
• [Feature] Add decline possibility into call accept notification (#1890)
• [Improvement] Migrate My Account screen to CRM checkout (#14722)
• [Improvement] Permission for reports in Custom roles (#13853)
• [Improvement] Improvements of edit language form (#14406)
• [Style] Tickets grid and ticket view improvements in Material and Dark blue themes (#15005)(#15033)
• [Style] Improve styling of LiveAgent mail server integration (#14233)

• [Fix] One ticket with broken data may prevent other 99 tickets from getting indexed to ES (#15043)
• [Fix] Postpone function returns a wrong date with Swedish language (#14932)
• [Fix] Create department - Different plan needed appears randomly (#14800)
• [Fix] Exception: No userId defined for browser in PHP error log (#14545)

• [Fix] Freezing/not loading text in chat text window (#15023)
• [Fix] Google translate in Chrome cannot translate html messages in tickets (#15004)
• [Fix] Quoted text from agent's email cannot be downloaded from AWS (#14994)
• [Fix] Missing Pipedrive integration (#14988)
• [Fix] Broken ticket when adding agent Note, Ticket item not found (#14977)
• [Fix] Invalid download_url in result of /tickets/{ticketId}/messages (#14965)
• [Fix] Call to undefined method La_Model_Conversation::getAgent() (#14905)
• [Fix] Ranking is removed from tickets after closing it (#14820)
• [Style] Missing contacts when editing a company (#14584)
• [Style] Time reports not shown in ticket (#14937)
• [Style] Emails configuration - expanding/shrinking of DialogPanel after clicking on checkbox (#14995)
• [Style] Warning message (Answer tickets with tags only) - (Material/Dark blue theme) (#15014)

• [Fix] MysqlNoteRepository::$s3MessageTextArchiveRepository must not be accessed before initialization (#14970)
• [Fix] Shifted buttons in Add record > Upload/Record (Material/Dark blue) (#14917)
• [Fix] Narrowed Table Panel in IVR > Add record (Material/Dark blue) (#14916)
• [Fix] Argument must be of type string, null given in UserRepository (#14827)
• [Fix] Unable to execute rule actions: CallService::removeCall(): Argument must be of type La_Model_Conversation, string given (#14949)

• [Fix] Failed to create ticket NoteTextId from Message text (#14953)
• [Fix] Message group with invalid values: '_' userid , '-' rtype and Null datefinished (#14952)
• [Fix] Missing vertical scrollbar in Create chat button section (#14945)
• [Fix] Long TextBoxContainer in Set requester>Create contact (Material/Dark blue) (#14918)
• [Fix] Shifted checkboxes in the SLA level (Material/Dark blue theme) (#14909)
• [Fix] Time tracking configuration in white theme (#14898)
• [Fix] Missing bottom margin of button (or bottom padding of the dialog) in Plugins (#14884)
• [Fix] Broken scroller in chats (#14868)
• [Fix] HighRise plugin contact pairing is case sensitive (#14866)
• [Fix] Freezing/not loading text in chat text window (#14847)
• [Fix] Tickets in Init state are counted in Performance report (#14836)
• [Fix] Missing TableHeader in ticket/chat/call load report (#14834)
• [Fix] Cannot compose WhatsApp message without Manage WhatsApp settings permission (#14617)
• [Fix] Outgoing call creation fails with "Too many rows" exception (#14280)
• [Fix] Google Document Viewer does not work (#13957)

• [Fix] Checkboxes shifted to the bottom in some Plugins (Material/Dark blue theme) (#14885)
• [Fix] AgentStatus indicator on internal chat on old themes not designed properly (#14875)
• [Fix] Small width of department's settings window (#14865)
• [Fix] Incorrect position of To solve enabled checkbox in departments' settings (#14863)
• [Fix] Sidebar / right panel styling if it is narrow (#14859)
• [Fix] Useless scrollbar on gamification level popup (#14858)
• [Fix] Broken styling in White theme (#14857)
• [Fix] Horizontal scrollbar on old themes when you reply to tickets (#14855)
• [Fix] Required parameter follows optional parameter in TwocheckoutReturn (#14854)
• [Fix] Plugins tabs in ticket right panel have always a pointless 2nd scroller (#14853)
• [Fix] New ticket does not count as answer in reports (#14851)
• [Fix] Broken email template setting to quote last couple messages (#14846)
• [Fix] Cut list of agents in dashboard (#14840)
• [Fix] Resource 'upgrade_account_messagegroup.stpl' not found in panel (#14838)
• [Fix] Salesforce plugin is missing in Integrations grid (#14832)
• [Fix] Incorrect width of variables box in email templates (#14816)
• [Fix] Small max-width of containers in customer portal settings (#14814)
• [Fix] APIv1 - tags are missing from "Retrieves all conversations" (#14810)
• [Fix] Ticket is not exported to html and pdf (#14806)
• [Fix] "Draft not found" exception when creating and sending a new ticket (#14802)
• [Fix] Branding message does not adjust to the dark theme (#14771)
• [Fix] Something went wrong when opening a ticket (#14730)
• [Fix] Indication of new messages in ticket do not disappear (#14438)

• [Fix] Departments Listbox on submit ticket page shows incorrect data in Material customer portal theme (#14792)
• [Fix] ConversationTimeRuleJob failing (#14791)
• [Fix] Messages in quoted text are in wrong order (#14780)
• [Fix] Getting 404, when clicking on specific attachment files as a customer in a chat (#14769)
• [Fix] The IVR script editing window has the wrong sizing in 5.34 and 5.35 (#14765)
• [Fix] Two-lines text in "Agent" column of "Agent report" table is not handled (#14764)
• [Fix] Undefined array key "notifications_count" (#14729)
• [Fix] System messages added during live chat remain at the bottom of the chatting window (#14720)

• [Fix] Call to a member function getConversationId() on null, when replying to a ticket created from offline button contact form (#14747)
• [Fix] Unable to split ticket: Row does not exist (#14689)
• [Fix] Agent answers displayed twice in ticket (#14683)
• [Fix] Right panel displayed out of the screen view (#14449)

• [Fix] Chat message group is no quoted in an answer (#14712)
• [Fix] Create tag button wrong width (#14704)
• [Fix] Public tags are not visible in Material customer portal theme (#14702)
• [Fix] Edit KB article categories listboxes (breadcrumbs) broken styling (#14676)
• [Fix] Links in API v1 documentation are not working (#14640)
• [Fix] Dashboard department opens tickets grid showing tickets from all departments (#14620)
• [Fix] Ticket code mentioned in subject of received email (#14610)
• [Fix] Some tickets cannot be found (#14523)
• [Fix] Bad position of view after opening longer ticket (#14485)
• [Fix] List indentation in KB articles (#14078)
• [Refactoring] Refactorings and other fixes (#14690)(#14510)

• [Improvement] KB Smartlink plugin (#14345)
• [Improvement] Visually differentiate the Inactive states of WA number according to its reason (#13955)
• [Refactoring] Implement Departments limit (#14000)
• [Refactoring] Remove option to export and import language (#14391)

• [Fix] Sometimes whole middle panel with ticket is shifted left (#14643)
• [Fix] Reply to purged ticket is not received (#14637)
• [Fix] Hidden contact name and email in create new ticket (#14631)
• [Fix] The text cursor indicator is positioned incorrectly (#14627)
• [Fix] Reply action box in white theme - styling (#14623)
• [Fix] Some sent emails contain html in text/plain part (#14621)
• [Fix] Tag suddenly appears and can not be removed (#14612)
• [Fix] Invalid position of DTMF buttons (#14599)
• [Fix] "TO:" recipients list window on reply is hidden behind the CK editor (#14581)
• [Fix] Not nicely handled random requests to public/ dir (#14541)
• [Fix] Wrong wording of email notification about reply from agent to registered visitor (#14497)
• [Fix] The "changed" value is not updated on the ticket list (#14476)
• [Fix] Missing filter for agent in Chat load report (#14458)
• [Fix] Strange styling at Active calls screen (#14450)
• [Fix] OnlineStatus icons overlapping each other on the dashboard (#14431)

• [Fix] Knowledgebase - Edit dialog of Article - design issues (#14578)
• [Fix] Missing + Open in new window option in Recent tickets (#14570)
• [Fix] Plugins' content not loaded upon firstly opening a ticket (#14538)
• [Fix] Long text in chat message field overlays whole chat (#14491)
• [Fix] Work report lists entries for given day only in one line (#14475)
• [Fix] Disappearing of address in Ticket custom field - Postal address (#13919)
• [Fix][Standalone] New standalone installation is throwing exception (#14565)

[Important notice] Minimum supported Elasticsearch version 7.16.1

• [Feature] WhatsApp [provider: Twilio] (#2128)
• [Security] Error containing sensitive data can be visible in agent panel (#14151)
• [Feature] Audit log - add log to see changes on custom roles and permissions (#14183)
• [Feature] Daktela ticket migration plugin (#13756)
• [Feature] Display requester info in a chat tab (#11831)
• [Feature] Possibility to ring on hardware/external device also when agent is offline (#8597)
• [Feature] NiceReply improvements (#3594)
• [Feature] Add possibility to reorder ticket tabs in agent panel header (#1868)
• [Improvement] More informative status messages in Incoming and Outgoing email accounts grid (#14235)(#14230)
• [Improvement] Automatically expand ticket view on smaller devices (#14172)
• [Improvement] Replace menu and sidebar resizers with flex resizer (#14165)
• [Improvement] Add Type column to Outgoing email accounts grid (#14132)
• [Improvement] Show ticket owner on ticket tab hover (#13985)
• [Improvement] More informative list of opened tickets (#13956)
• [Improvement] Support auto switch white/dark mode in Minimal chat theme (#13677)
• [Improvement] Insufficient visibility of information that the agent will be logged out when role is changed (#13386)
• [Improvement] Allow larger agent avatar (#13034)
• [Improvement] Replace iframe with Shadow dom in ticket messages - make ticket mentions work & make content not jump right after render (#12839)
• [Improvement] Make the list of variables visible for the "Send answer" rule action (#9412)
• [Improvement] Sort the ticket filters with a "drag and drop" (#9017)
• [Improvement] Add PUT method to Call URL action in rules (#5774)

• [Fix] Missing translations in a half of languages (#14588)
• [Fix] strlen() expects parameter 1 to be string, array given in generateWidget.php (#14567)
• [Fix] Contact with invalid email can be created using Javascript function LiveAgent.setUserDetails(email, firstName, lastName, phone) (#14547)
• [Fix] Forbidden error on ticket attachments (#14481)

• [Security] Sensitive data in logs (#14368)(#14367)
• [Fix] ActiveCampaign Integration plugin returns 500 error (#14325)
• [Fix] Rule breaks on resolve ticket action in chat (#14495)
• [Fix] "Data error" message on Twilio call transfer (#14468)
• [Fix] Bad design of the attachment in the inline ticket note (#14467)
• [Fix] Invisible last rows in replay text area in plain mode (#14418)
• [Fix] Intagration's info icon incorrect position (#14371)
• [Fix] Scroll after loading new messages is erratic (#14079)
• [Fix] Invalid legacy group type '_' error (#14060)
• [Refactoring] Refactorings and other fixes (#14428)(#14397)(#14188)

[Important notice] Required database MariaDB. MySQL is no longer supported.

• [Security] "Send code to your web admin" email is not rate limited (#13811)
• [Plugin] Freshservice Migration (#13521)
• [Improvement] Ticket tabs in header should be responsive
• [Improvement] Better layouting and resizing for Action box in ticket view
• [Improvement] Add notification & first answer sender account default configuration (#13813)
• [Improvement] Add different background to agent replies in Material themes (#13898)
• [Improvement] Do not show inactive buttons in tickets section (#13831)
• [Improvement] Title should have higher boost in Agent KB search (#13777)
• [Improvement] Add tool-tip that "x y" is a phrase to Agent KB search (#13776)
• [Improvement] Add status colours to ticket grid in Material and Obsidian themes (#13705)
• [Improvement] Setting Allow to change From address is not understandable enough (#13648)

• [Fix] Shopify plugin: update API version (#14274)
• [Fix] Error on email templates on test mail - Failed to load mail template with error: Invalid classname (#14313)
• [Fix] Load of login screen causes event log with UnsupportedRequest (#14282)
• [Fix] Incoming call from certain numbers fails (#14281)
• [Fix] Compatibility of ES with version 7.17 (#14271)

• [Fix] Editing custom KB removes certificate and key (#14245)
• [Fix] "Your session expired" message on the agent panel login page (#14167)
• [Fix] Popup 'Concurrent login' after save customer template (#14144)

• [Fix] Not possible to create custom knowledge base (#14218)
• [Fix] Add MultiKB to brands (#14204)
• [Fix] Facebook page event job failing with "Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given" (#14198)
• [Fix] Attachments in customer portal return 404 (#14164)
• [Fix] Too few arguments during update to 5.31.1.5 (#13962)
• [Fix] BeezDesk plugin changes (#14187)

• [Fix] Multi KB edit configuration override incorrect behavior (#14085)

• [Fix] Missing boundary in multipart/form-data POST data in Unknown on line 0 (#13992)
• [Fix] Ticket cannot be forwarded from outgoing email account used for the last answer in ticket not allowed in department (#13819)

• [Fix] Misspelling of word 'transferred' (#14051)
• [Fix] It is not possible to save the changes of anything in the registration email template (#14011)

• [Fix] The default knowledge base can't be saved (#14065)

• [Security] Inserted SSL key should not be served back to client once it's saved (#14027)
• [Fix] Validate certificate of additional KB only when changed (#14029)
• [Fix] RpcSmtpUserPassAccountConfigurator incorrect error handling (#14002)
• [Fix] Permission denied error in agent panel (#13967)

• [Fix] Cannot login into LiveAgent Android app (#13924)
• [Fix] Start chat again button doesn't work on mobile after visitor is disconnected from chat (#13855)
• [Fix] New ticket created in LiveAgent mobile app is not sent (#13690)

• [Fix] Agents can't download insecure attachments (#13937)
• [Fix] LiveAgent mobile app APNs certificate expiration (#11880)

• [Security] Spoof official ladesk page (#13051)
• [Improvement] Better UX for username and two factor input field on login screen (#13645)(#13644)
• [Improvement] Remove collapsing of tags in ticket grid in Material and Obsidian (#13707)
• [Improvement] Allow to use '@' in username in SIP number configuration (#9310)
• [Improvement] Increase width of listboxes in whole application (#9171)
• [Improvement] Use current time and date preset when you use postpone feature (#13852)

• [Fix] Email fetching progressive sleep interval reduction (#13912)
• [Fix] Outgoing email accounts throwing error (#13931)

• [Fix] Reply created in mobile view is not sent (#13926)

• [Fix] Illegal mix of collations caused by Jira plugin (#13887)
• [Fix] Internal server error when connecting Microsoft incoming mail account (#13880)
• [Fix] LiveAgent app unsuccessfully trying to load account URL infinitely (#13867)(#13892)
• [Fix] Accessing Dictionary without initialized Session (#13861)
• [Fix] A non well formed numeric value encountered in SpamScore (#13856)

• [Fix] Undefined index: in Application.class.php on line 250 (#13822)
• [Fix] Link from mail with chat transcript is broken (#13800)

• [Feature] New chat theme: Minimal (#8348)
• [Improvement] PHP 8.1 compatibility (#13211)

• [Fix] Response 500 on Call history when Agent panel language is French (#13783)
• [Fix] MysqlDepartmentConfigurationRepository does not expect empty notification sender account (#13780)
• [Fix] First answer sender account is set as empty string (#13773)
• [Fix] Invalid role was created log (#13737)

• [Fix] Empty "For the first answer in a ticket pre-select" account (#13767)
• [Fix] Error "StringId cannot be empty" in department settings (#13766)

• [Security] Integration plugin uses insecure curl option (#13396)
• [Feature] Close a ticket tab after middle clicking it (#13378)
• [Improvement] Event logs should be translated into different languages (#13418)
• [Improvement] Reply button in Resolved ticket (#13460)
• [Improvement] Move texts for empty chat input to placeholder (#13455)
• [Improvement] Only allowed outgoing email accounts in Compose new email and in Reply/Forward for all users (#2603)(#13695)(#13652)(#13568)(#13594)(#13524)(#13495)(#13095)(#12918)
• [Improvement] Not enough space for composing new ticket in Material theme (#13365)
• [Fix] Business hours timezone in SLA level settings doesn't respect daylight saving time (#13434)(#2600)

• [Fix] Chat invitations are not displayed (#13615)

• [Fix] Redirection is not working, when clicking on error message in News on Dashboard (#13534)
• [Fix] Custom roles removed perform mass action permission for classic agent role (#13393)
• [Lang] Changes in menu items labels (#13526)(#13527)
• [Refactoring] (#13507)(#13603)

• [Fix] Redirection is not working, when clicking on error message in News box (#13534)
• [Fix] Rename Custom roles (#13527)
• [Fix] Rename Protection to Security (#13526)

• [Security] Fixes in 3rd party services integrations (#13151)(#12424)
• [Feature] Phone scheduler/planner (#10502)(#13464)(#13462)
• [Feature] Custom roles (#2219)(#13467)(#13339)(#13502)(#13463)(#13276)
• [Feature] Intercom migration plugin (#12853)
• [Feature] Option to Reply to specific message in ticket (#10092)(#13426)
• [Improvement] Use ISO date format in email communication log instead of locale (#12675)
• [Improvement] Add Reply and Reply to all options into the context menu of each message (#13283)
• [Improvement] Display SLA level name in ticket SLA tab (#13048)

• [Fix] Ticket code "copy to clipboard" button is missing on older browsers (#13468)
• [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#13436)
• [Fix] Ticket was not created from fetched email (#13422)
• [Fix] Rename Send answer to Send answer to all participants (#13410)
• [Fix] API v3 GET tickets - owner_email contains phone number for tickets with call channel (#13311)
• [Refactoring] (#13454)

• [Fix] VAT ID in Billing step should not be the mandatory field (#13469)
• [Fix] The postpone ticket action should postpone the ticket based on the agent's current time (#13326)
• [Fix] Duplicate messages in chat from old browsers (#12960)
• [Refactoring] (#13458)(#13429)

• [Fix] Freshdesk migration is possible to start with Freshservice user (#13423)
• [Fix] Rename recipient to participant in the description of the activated rule in the ticket (#13401)
• [Fix] Add new types of messages to API description (#13388)
• [Fix] OutgoingEmailAccount in the department does not change after account deletion (#13349)
• [Fix] Possible self-XSS (#13347)
• [Fix] Contact name is not used in Reply (#13264)
• [Fix] Sending eml attachment via microsoft smtp does not work (#13243)
• [Fix] Error when sending test of pre-defined agent email aggregated notification (#13089)
• [Fix] Reply button in resolved state starts Replying to all (#12254)
• [Fix] Resize of the agent panel in the call ticket is broken (#12204)
• [Fix][Standalone] Not possible to activate purchased plugins in standalone version (#13318)
• [Improvement] Check smarty syntax of templates in synchronization process with Crowdin (#13368)
• [Refactoring] (#13405)

• [Fix] Language sources sync should use a fresh translation build on Crowdin (#13362)
• [Fix] Reply to customer from Internal ticket do not work (#13356)
• [Fix] APIv3 ticket update using PUT should not require department ID if a ticket is not being transferred (#13329)
• [Fix][Standalone] Update step 5.28.4 stuck with syntax error (#13367)

• [Fix] Reindex jobs hanging indefinitely (#13353)
• [Fix] Excessive number of temp files on APP-Q servers (#13338)
• [Fix] Can't change language in agent panel (#13334)
• [Performance] Settings file is read very frequently (#13354)

• [Fix] Could not find outgoing email account for ticket (#13331)
• [Fix] Problem with update steps on MySQL 8.0.16 (#13162)

• [Fix] Send mail action breaks a rule if ticket is created from in-page form without message field (#13328)
• [Fix] "To" string is not prefilled if use "New ticket" button from contact's details (#13303)
• [Fix] Broken formatting of email message if you change editor from HTML to PLAIN text in reply (#13298)
• [Fix] Broken variables for field:postal_address in ticket templates (#13294)
• [Refactoring] Languages synchronization with Crowdin project (#11997)(#11146)

• [Fix] Latvian language is missing

• [Fix] Show email source option is not always displayed (#13272)

• [Fix] First parameter must either be an object or the name of an existing class (#13306)
• [Fix] Unversioned files appear after API generation (#13304)
• [Fix] Fetching crashed with Cannot fetch Tag is not matching (#13299)
• [Fix] Broken variable {$firstRecipientGender} in ticket templates (#13293)
• [Fix] Uncaught Error: Call to a member function processMessagesForDisplay() (#13285)

• [Fix] Direct view of attachments gives the forbidden error (#13265)
• [Fix] Email message is displayed empty (#13258)
• [Fix] Sent reply displays duplicated sometimes (#13256)
• [Fix] Search doesn't work correctly for Japanese words (#12772)

• [Fix] Customer cannot see messages in Customer portal (#13262)
• [Fix] Agent cannot hear ring tone and customer during the call via browser (#13253)
• [Fix] Email template variable {$conversationOwnerFirstName} is not working (#13249)
• [Fix] Rename recipients to participants in rules (#13246)

• [Fix] Delayed email notifications from rules (#13261)

• [Fix] Draft is not dismissed when message (message group) is added (#13248)
• [Fix] Email message is displayed incorrectly (#13247)
• [Fix] Error Given ContentType is not a valid when replying ticket caused by empty filetype (#13186)

• [Security] Update of JsSip and jQuery libraries (#10272)(#10271)(#12862)
• [Security] Improved security of plugins (#13035)
• [Feature] Outbound proxy as additional parameter for connecting sip phone number (#11825)
• [Improvement] Display full date on hover in internal chat (#13050)
• [Improvement] Confirmation for removal APIv3 keys (#13021)
• [Improvement] Mirrored icons for RTL languages (#12827)
• [Improvement] Better description for Contact Emails and Phones template variables (#13163)
• [Performance] DeleteUnusedFiles task caused overload of a single DB machine (#13160)
• [Fix] Refactoring and fixes of recipients behaviour in email communication

• [Fix] Frozen "Customer email templates" section when you have created many department specific templates (#13239)
• [Fix] Incorrect processing of new coupon types (#13235)
• [Fix] Error when uploading a FB post via new ticket (#13231)
• [Fix] MyAccount item has the wrong position in the main menu (#13179)

• [Fix] Rule with email header condition is not working if contains dash

• [Fix] Calling service method La_Rpc_EmbeddedChat::banCheck failed (#13199)
• [Fix] SQL error in mail outbox (#13198)
• [Fix] Ticket with attachment cannot be forwarded or replied (#13036)
• [Fix] Fetched email is not parsed because of old agents with invalid email (#12949)
• [Fix] Downloading attachment with invalid characters in filename causes error (#12597)
• [Fix] File link not found - MailReplyCreatorRpc (#12540)

• [Fix] Show source action is useless for message from contact form (#13177)
• [Fix] Emails with large attachments are stuck in Sending state (#13176)
• [Fix] Long chat messages without space doesn't wrap in Material and Obsidian themes (#13167)
• [Fix] Web contact cards don't work (#13146)

• [Security] Many password reset requests can be send for an agent (#12991)(#13168)
• [Fix] TemplateImageExtractor extracts same image multiple times (#13164)
• [Fix] Add extension .eml for attached emails from MS Outlook (#7200)

• [Fix] Cannot send message if you upload image into signature via WYSIWYG editor (#13157)
• [Fix] Email reply/forward is adding strange useless attachments (#13149)
• [Fix] Error when creating a Facebook post with image (#13119)
• [Fix] Not possible to change color of button in video widget popup (#13098)

• [Security] Improved session handling
• [Fix] Web contact cards don't work (#13146)
• [Fix] Chat scrolling on customer side when receiving or sending long messages (#13138)
• [Fix] BCC does not work with buit-in email (#13088)
• [Fix] Refused to connect google maps api (#12879)

• [Fix] Not valid value of unique_id in qu_la_mail_identifiers (#13125)
• [Fix] Reply under old forwarding reply is quoted (#12970)
• [Fix] Send answer action breaks rule with contacts without email (#12950)
• [Fix] Unable to send reply which contains URL of attachment_view.php or attachment_download.php (#12935)
• [Fix] Rule condition email to contains does not work when requester sends email to multiple To addresses (#12878)
• [Fix] Notices from ActiveCampaignCRM plugin (#12877)

• [Fix] Edit ticket configuration for Incoming email account has not filled values (#13124)
• [Fix] Email cannot be send due to invalid References (#13092)
• [Fix] TLS is not forced when integrating new outgoing email account (#13084)
• [Fix] Fetched email is not parsed due to invalid References (#12949)

• [Security] HTML Injection possible by agent (#13018)
• [Improvement] External link to MyAccount page redirects to default LiveAgent page (#13074)
• [Fix] Pasted HTML with inline images LA links is not sent correctly (#13105)
• [Fix] Inline images in the mail outbox are sometimes broken (#13083)
• [Fix] Inline image added in email body is not displayed to the customer (#13053)
• [Fix] All Japanese variation accounts have DATA ERROR on the plugins section (#13094)
• [Fix] Emails in email outbox have empty last retry field (#13093)
• [Fix] Undefined indexes in templates (#13087)(#13086)
• [Fix] Cannot connect Outgoing Email Account (#13080)
• [Fix] CKEditor does not use app lang (#13013)
• [Fix] Data error in mail outbox and stuck emails (#12997)
• [Fix] Tweets are not displayed in Twitter tickets (#12961)
• [Fix] Submit ticket doesn't work in Material theme (#12916)
• [Fix] Refused to connect google maps api (#12879)
• [Fix] To solve button doesn't work correctly (#12680)
• [Fix] $fromAddress must not be accessed before initialization (#12535)

• [Security] Improved stripping of HTML attributes (#13042)
• [Fix] Unsupported images are rendered in email body instead adding as attachment (#12983)

• [Fix] No attachments in the TicketAttachments plugin (#13037)
• [Fix] Ticket with attachment cannot be forwarded, merged or splitted (#13044)(#13036)

• [Fix] Cannot reconnect old oauth outgoing account (#13032)
• [Fix] Array to string conversion in Phone.class.php (#12990)
• [Fix] Error when trying to delete recording (#12831)
• [Fix] Tickets from Facebook have no link to post in subject (#12455)

• [Fix] Event logs files grow too fast

• [Fix] Update step 5.27.5 is failing (#13009)
• [Fix] DeleteOldSentMail task is failing on memory (#12947)
• [Fix] Chat button image disappears after button resave (#12933)

• [Security] API scopes should be checked by CI (#12673)
• [Improvement] Possibility to decide type of call recording (#8157)
• [Improvement] Change color of "Make call" button in a call button. (#12526)
• [Improvement] Description in SIP number provider template must looks like "integration info" (#12523)
• [Improvement] Add more variable to the 'Confirm message' of contact widgets (#12318)
• [Improvement] Add RTL support for plugins (#11890)
• [Improvement] Add short descriptions + links to KB to all items in configurations (#11692)

• [Fix] Call to private method AnswerCreator::addAgentAnswer() from context La_MobileApp_TicketAction (#12917)
• [Fix] Contact search by email does not work (#12909)
• [Fix] Unable to upload zero size files (#12905)
• [Fix] Plugins extended from Gpf_Plugins_MultiSiteConfig in some cases may override configs (#12809)
• [Fix] Click on a rule from a system message in tickets doesn't work (#12677)

• [Fix] Forwarding rule getting broken with unable to execute error (#12896)
• [Fix] Contact search by phone does not work (#12886)
• [Fix] Trying to access array offset on value of type null (#12876)
• [Fix] Fatal out of memory in SMTP sender (#12261)
• [Fix][Standalone] Application cannot activate ES with version higher as 7.10.2 (#12893)

• [Fix] Reply from the customer shows as blank email (#12868)
• [Fix] Emails without content type / boundary sets text as attachment (#12741)
• [Fix] Emails wrongly recognized as automatic notification (auto-replies) (#12703)
• [Fix] Invalid parameter number: parameter was not defined at MySQLFileLinkRepository (#12545)
• [Fix][Standalone] Standalone with MariaDB cannot update to 5.25 (#12740)

• [Fix] Internal chat doesn't focus a whole last message (#12828)

• [Fix] Undefined index: nextActivityTime in Pipedrive2 (#12841)
• [Fix] Typed property La_Page_Kb_MyTicket::$chatButtonEnabled must not be accessed before initialization (#12691)
• [Fix] Agent variables as {$initiator_firstname} does not work in Slack integration (#12667)

• [Fix] Broken submit ticket form in Material theme (#12826)

• [Security] Missing nosniff header on php generated contents
• [Performance][Standalone] Empty languages listbox in installer, request timeout (#12805)
• [Fix] Large email can crash fetching (#12750)
• [Fix] Forwarded or quoted inline image isn't displayed correctly (#12715)
• [Fix] Silent mode option from sounds configuration doesn't work (#12695)
• [Fix] SMTP cannot be used without authorization (#12668)
• [Fix] Shopify integration with chat button plugin didn't work (#12739)
• [Fix] Shopify Integration plugin in some cases generates wrong links to a customer order (#12737)
• [Fix] Plugin Pipedrive Integration v2 is missing in CZ accounts (#12832)
• [Fix] Undefined indexes (#12814)(#12794)(#12791)

• [Fix] Undefined indexes in material KB theme templates (#12796)(#12795)
• [Fix] Cannot connect IMAP account (#12785)
• [Fix] Email is not sent to a customer via API when added message in ticket (#12773)
• [Fix] Fatal Error: Uncaught ValueError: Path cannot be empty in getimagesize (#12770)
• [Fix] Array to string conversion in export_conversation_header template (#12762)
• [Fix] Uncaught TypeError: Argument 1 passed to TagName (#12757)
• [Fix] Improved invalid charset mapping in email fetching process (#12697)
• [Fix] Undefined indexes in RecordSet.class.php - edit agent dialog (#12663)
• [Fix] Possible to delete the built-in outgoing email account (#12521)

• [Plugin] Shopify Integration plugin requires read script_tag access which is not described in the info about the plugin. (#12738)
• [Fix] Uncaught RedisException: Connection timed out (#12763)
• [Fix] Email with invalid charset fetched without content (#12697)
• [Fix] Remember visitors option is ignored (#12565)

• [Fix] Undefined indexes in material_kb (#12753)
• [Performance] APIv3: Get tickets failing on Allowed memory size exhausted (#12532)
• [Refactoring] Shopify - update resp api client to 2021-10 (#12582)
• [Fix][Standalone] OAuth redirect uri should be always generated with https (#12747)

• [Fix] Hostname is shown as username in mailbox password change dialog (#12731)
• [Fix] New ticket screen shows You do not have sufficient privileges (#12726)
• [Fix] Import of custom language doesn't work (#12714)
• [Fix] Some attachments file types should be viewable (#12701)
• [Fix] CSS code in the ticket preview (#12669)
• [Fix] Email is not sent to a customer via API when 'useridentifier' is agent email (#12554)
• [Fix][Standalone] Microsoft oauth app redirect url returning 500 (#12702)

• [Fix] Chat button doesn't work in Safari or inkognito mode (#12173)
• [Fix] Delete button is not visible in the Ticket Attachments plugin (#12694)
• [Fix] New email in ticket with active chat / call ends the chat / call (#12693)
• [Fix] Custom CSS doesn't work on the Material customer portal theme (#12687)
• [Fix] Data error in incoming mail accounts (#12686)
• [Fix][Standalone] Can't run installer to update to 5.25 (#12167)

• [Fix] Missing email body in ticket (#12651)

• [Security] API Key is not properly used (#12665)
• [Security] Content injection vulnerability (#12485)
• [Fix] Uncaught Gpf_Exception: Application not initialized (remaining Digitale handlers) (#12664)
• [Fix] Order of departments in Ticket configuration (#12659)
• [Fix] Emails stopped fetching due to Unable to find body literal (#12653)
• [Fix] Invalid tag color causes inability to start agent panel (#12652)
• [Fix] Undefined offset: 1 in CustomPlugin/index.php on line 108 (#12648)
• [Fix] Internal chat moved when you click into its header (#12646)
• [Fix] Contact group with the name as one zero "0" made a whole LiveAgent account inaccessible (#12639)
• [Fix] Argument 4 passed to AuthUserWithCredentials::__construct() must be of the type string, null given (#12534)
• [Fix] Incoming unanswered call will be interrupted with error if routing time exceeds 60 seconds (#12425)
• [Fix] Incoming Email Accounts grid count is off (#12358)

• [Fix][Standalone] Old attachments don't work on standalone (#12630)
• [Fix] Uncaught Gpf_Exception: Application not initialized - Digitale handler (#12649)
• [Fix] Public tags are not correctly marked in ticket tags list (#12631)
• [Fix] Missing communication log for OAuth accounts (#12461)
• [Fix] Broken rule due to error: Unknown state Qu\La\Ticket\Domain\Model\TicketState\Resolved (#12456)
• [Lang] Integrate new outgoing email account - change Read more link (#12492)
• [Lang] Emails are marked as read in mailbox after connecting an email account to LA (#12530)
• [Lang] Better description in Integrate outgoing Hosted account (#12497)

• [Improvement] When fetching email use header 'Date' if 'Received' is not present (#10552)
• [Improvement] Add search to Plugins screen (#10546)
• [Improvement] Open customer/agent screen when clicking the name (#8793)
• [Improvement] Add buttons into contact's details for create new ticket or new call (#4910)
• [Improvement] Ability to choose sip host in number provider template (#11284)

• [Fix] Uncaught TypeError (#12622)
• [Fix] Data error in mail outbox (#12589)
• [Fix] Problems with Web contact cards (#12525)

• [Fix] Uncaught Error: Call to undefined function F() (#12614)
• [Fix] Uncaught Gpf_Exception: Application not initialized (#12613)
• [Fix] Inline images triggered by rule are not correctly sent (#12608)
• [Fix] Class La_Features_SpamAssassin_LearnTask not found (#12587)
• [Fix] Argument 1 passed to Qu\La\EmailFetcher\Application\Model\EmailStream::__construct() (#12563)
• [Fix] Outbox mail status changed rule errors in MailOutboxStatusChanged (#12562)
• [Fix] $fromAddress must not be accessed before initialization (#12535)
• [Fix] Email notification "When a new ticket is created in a department that the agent is a member of" does not work (#12487)
• [Fix][Standalone] Docs folder in zip contains unnecessary files (#12611)
• [Fix][Standalone] EmailFetcher can't access S3 on standalone installations (#12599)

• [Fix] NewsModule is not initialized (#12590)
• [Fix] Reconnect of mailbox doesn't refresh state and message in email account dialog (#12567)
• [Fix] getChannel() must be of the type string, null returned (#12506)
• [Fix] Outgoing Email Accounts - lang corrections (#12493)
• [Fix] Change contact unsupported - not working for new contacts (#12460)

• [Fix] "Go to agent panel" icon is shifted in Montana KB theme (#12570)
• [Fix] Undefined index: baseUrl in search_box.stpl (#12569)
• [Fix] Reconnect of OAuth doesn't refresh state and message in email account dialog (#12567)
• [Fix] Email not fetched (#12556)
• [Fix] Given e-mail address … is not a valid (#12550)

• [Fix] Recommend legacy microsoft oauth accounts reconnection in UI (#12512)
• [Fix] FetchSkipUnreadTask throws Account not found (#12551)
• [Fix] Legacy SMTP implicit secure connections can end up with two tls:// prefixes when connecting (#12548)
• [Fix] Outgoing email account not found at PasswordNotificator (#12541)
• [Fix] "Download anyway" button on infected file page does not work (#12537)
• [Fix] Agents cannot send replies in tickets (#12533)
• [Fix] New and Open answer average time is not save in work report (#12511)
• [Fix] Refactored task runner does not update task priority (#12500)
• [Fix] Time info per chat in Chats history section is missing (#12482)
• [Fix] Uncaught error in Gpf_EntryPoint: There is already an active transaction (#12311)
• [Fix] Convert template inline images to inline message attachments (#12438)

• [Fix] Possible to delete the built-in outgoing email account (#12521)
• [Fix] Integrate outgoing Hosted account - wrong style (#12505)
• [Fix] Consider spam analysis result from email headers (#12489)
• [Fix] Notifications sent to agent doesn't respect set mail account for department (#12473)
• [Fix] APIv1 - Create new conversation returns 500 internal server error (#12448)
• [Fix] Ticket requester is not correct (#12447)
• [Fix] Viber incoming messages not fetched (#12411)
• [Fix] Unable to change chat load of cloned agent (#12337)

• [Security] Don't allow agent to use the same password again (#12491)
• [Fix] Problem during IMAP communication AUTHENTICATE PLAIN (#12509)
• [Fix] Found more than 1 messages for hash (#12507)
• [Fix] Forwarding email account stop working due to duplicates in "Email Addresses" section (#12499)
• [Fix] The sound configuration doesn't work as expected (#12498)
• [Fix] Update styling for 2FA QR code in Material theme (#12478)
• [Fix] PHP Notices in Jira Data Migration plugin (#12470)
• [Fix] Data error during incoming email accounts loading (#12459)
• [Fix] Ticket forward is using wrong email (#12430)

• [Fix] Data error during incoming email accounts loading (#12501)
• [Fix] Argument 1 passed to PlainTextPart::__construct() must be of the type string, null given (#12479)
• [Fix] From email resetting when creating a new ticket (#12454)
• [Fix] Opening non-existing ticket logs "Calling service method failed" (#12449)
• [Fix] Pasted image is sent as attachment and not shown in email (#12446)
• [Fix] Inline images are not correctly sent (#12438)
• [Fix] Ticket created rule is not executed when agent creates a ticket (#12400)
• [Fix] Upgrade button in CZ trial account doesn't work (#12385)
• [Fix] Call recording returns 403 Forbidden response (#12362)
• [Fix] Unable to resume fetching on paused legacy OAuth mailbox (#12496)
• [Fix] Microsoft mail accounts expiring after 90 days (#12433)

• [Fix] Pre-5.25 accounts are dropping emails forwarded to built-in (#12474)
• [Fix] Empty search response in IMAP throws exception (#12471)
• [Fix] Changing When replying to a ticket in this department on department wants reflect changes (#12463)
• [Fix] Uncaught TypeError: Argument 4 passed to Qu\La\Message\NewMessage::__construct() must be of the type string (#12335)

• [Fix] Argument 1 passed to La_Model_User::loadUser() must be of the type string (#12373)(#12465)

• [Fix] Mail sent to forwarded mail account is not fetched (#12431)

• [Fix] ColorPicker doesn't show correct colors (#12451)
• [Fix] Chats history only displaying old chats (#12412)
• [Fix] Argument 5 passed to Qu\La\Auth\Legacy\AuthUser::__construct() must be of the type string (#12372)
• [Fix] Change contact unsupported (#12274)

• [Fix] Unable to send email with outgoing account used as recipient (#12434)
• [Fix] Email address connected in LA is present among recipients (#12414)
• [Fix] Specify departments in outgoing email accounts (#12399)
• [Fix] Argument 2 passed to Jira_Module::addToDB() must be of the type int (#12374)
• [Fix] Instagram accounts are not processed when deleting a department (#12252)
• [Refactoring] (#12389)(#12437)(#12091)

• [Fix] Email replies from Mobile App are not really processed to be sent for ticket created from contact form (#12421)
• [Fix] Stuck outgoing mails queue (#12415)
• [Fix] Domain name change causes "Builtin outgoing email account not found" error on login page (#12408)
• [Fix] Specify departments in outgoing email accounts (#12399)

• [Fix] Copy pasted image to reply is missing after send action (#12402)
• [Fix] Rule trigger message group added not triggered on agent's messages (#12393)
• [Fix] Integrate outgoing email account has wrong icon (#12383)
• [Performance] Improve password setting performance (#12413)

• [Fix] Unable to compose ticket because of broken data in DB (#12387)
• [Fix] Emails sent from Mobile App are not really processed to be sent (#12384)
• [Fix] Error "Connection failed: invalid_client" when trying to integrate with outlook account (#12371)
• [Fix] Line break in email subject can crash the fetching (#12368)
• [Fix] Customer registration doesn't work if outgoing email related to templates is deleted (#12342)
• [Fix] Email alias in qu_g_mail_accounts may contain \r (#12121)

• [Fix] App is not responsive after User saves predefined answer in HTML source (#12268)
• [Fix] The agent can't invite customer to chat (#12233)
• [Fix] Cannot listen call recording immediatelly after call (#12193)
• [Fix] Invitation refuse throws error

• [Fix] Old Twilio integration "Calling service method failed" error (#12386)
• [Fix] Impossible to set General (default) department in IVR->transfer (#12379)
• [Fix] scripts/perf/track_visit.php is partialy broken (#12330)

• [Security] Wrong files handling (#12360)
• [Security] Possible XSS (#12325)
• [Fix] Ticket Attachments Management plugin does not work (#12354)
• [Fix] Broken "Upload your logo" button (#12352)
• [Fix] Change password and Communication log popup forms miniature size in dark theme (#12347)
• [Fix] Empty params for La_Mail_Contact_NotificationPortalReply breaks customer templates (#12340)
• [Fix] Uncaught Error: Call to a member function setMaxLoadOnline() on null in /Agent/AgentForm.class.php (#12316)
• [Fix] Cannot use a scalar value as an array in /Gpf/Csp/CspBuilder.class.php (#12306)
• [Fix] PHP notices from smarty templates (#12214)

• [Security] Script intended to be executed by cron are accessible from web (#11311)
• [Security] Add security code scan to CI (#11478)
• [Improvement] Change order of predefined answers (#11381)
• [Improvement] New icon for internal calls (#11802)
• [Improvement] Check if key pair is matching in multi knowledge base settings (#11318)
• [Improvement] More clearer and informative displaying of hidden caller number (#11186)
• [Improvement] "Online agents" on dashboard (#10822)
• [Improvement] Add function "Source" to the prepared answers (#10777)
• [Improvement] Option to add 2FA support for office 365 connection (#10554)
• [Improvement] Add options to gender > other (#10169)
• [Improvement] Connect agent emailbox to the agent account (#7997)
• [Improvement] Warning about large attachments in ticket reply (#12190)
• [Improvement] Knowledgebase article - custom preview text (#7504)
• [Improvement] Application connectivity problem detection (#5994)

• [Fix] Uncaught TypeError: Return value of Klaviyo_Main::makeRequest() must be of the type array, null returned (#12315)
• [Fix] Call to a member function getSize() on null (#12323)
• [Fix] Minimized chat window cannot be expanded back after the chat was closed (#12313)
• [Fix] "Delete call recordings" rule is not working (#12276)
• [Fix] Not possible to answer an VIBER tickets from mobile app (#12203)
• [Fix] Not possible to answer an Instagram ticket from mobile app (#12201)

• [Fix] Help Scout migration plugin saves incorrect conversation creation time (#12267)
• [Fix] Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() must be of the type string, null given (#12242)
• [Fix] Chats history shows only 7 chats (#11440)
• [Refactoring] Cleanup in brand builds (#12300)

• [Fix] Empty qu_g_mail_accounts.auth_method of a Gsuite mail account, fetching does not work (#12264)
• [Fix] Fatal error: Declaration of Gpf_Paths_AbstractUrls::getScriptsUrl() must be compatible with Gpf_Paths_IUrls::getScriptsUrl() (#12247)
• [Fix] Ticket reply is not scheduled in mail outbox (#12232)
• [Fix] Uncaught TypeError: Argument 2 passed to La_Utils_MigrationUtils::addAgentToDepartment() (#12223)
• [Fix] Undefined index: file in Files.class.php (#12085)
• [Fix] Some table views are cropped at the bottom (#11994)
• [Fix] API v3: Creating ticket with multi recipients throws error 400 (#11457)

• [Fix] Update Freshdesk API Usage (#12181)
• [Fix] Kayako empty error reason (#12202)
• [Fix] SalesForce plugin doesn't work (#12188)
• [Fix] Stuck mail fetching when disabled option Leave a copy of retrieved message on the server (#12175)
• [Fix] preg_match() expects parameter 2 to be string, array given in com.qualityunit.liveagent.AgentLogin.nocache.php (#12158)
• [Fix] Argument 1 passed to Qu\La\Department\Domain\DepartmentId::__construct() must be of the type string (#12110)
• [Fix] Manual Size is ignored with an in-page form (#12069)

• [Fix] WooCommerce Invalid content-type error (#12098)
• [Fix] Wrong position of SLA rules refresh table button (#12151)
• [Fix] Pop3 accounts fetching old emails (#12135)

• [Fix] Freshdesk KB import doesn't work correctly (#12141)
• [Fix] Add validation to reduce missing VAT IDs for EU customers (#11305)
• [Fix] Typed property Lib_PrintFile::$linkId must be string, array used (#12160)
• [Fix] Argument 2 passed to Gpf_Http::setCookieValue() must be of the type string or null (#12159)
• [Fix] Uncaught Error: Call to a member function encodeResponse() on null in /Gpf/Rpc/Server.class.php (#12157)
• [Fix] Video call buttons errors (#12153)
• [Fix] Uncaught TypeError: Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() must be of the type string (#12128)
• [Fix] Freshdesk import fails with TagNotFoundException exception (#12115)
• [Fix] Object of class Qu\La\LegacyFileClient\Domain\Model\FileLinkId could not be converted to string in MailReply.class.php (#12111)
• [Fix] array_splice() expects parameter 1 to be array, int given in MultiSiteConfig.class.php on line 93 (#12109)
• [Fix] Uncaught Error: Class Qu\La\Conversation\ConversationRepo not found in FacebookMessage.class.php (#12108)
• [Fix] Trying to access array offset on value of type null in ElasticSearch.class.php (#12107)
• [Fix] Undefined indexes in Freshdesk/Task.class.php (#12106)
• [Fix] Undefined index: tickettypes in TeamworkDesk/Task.class.php (#12101)
• [Fix] Slow progress during Elasticsearch reindexing (#12100)
• [Fix] Stuck Freshdesk import (#12093)
• [Fix] cc_emails field - wrong address format in reply (#12076)
• [Fix] Unable to validate card using Braintree if Canary Islands is selected as a country (#12044)
• [Fix] Shopify integration with chat button: cannot save button (#12030)
• [Fix] Not translatable strings (#12024)
• [Fix] Language issue (#11955)
• [Fix] 3D secure billing address fields longer than 50 characters cause cardinal exception (#12046)
• [Fix] API v3 register contact is ignoring parameter sendRegistrationMail value (#11655)

• [Fix] Help Scout Migration plugin throws an error on save (#12090)
• [Fix] Uncaught TypeError in ManualInvitations.class.php (#12086)
• [Fix] Broken design of row with call device with Cyrillic alphabet in "number" string issues (#12042)
• [Fix] Departments' list on user profile is not change (#11944)
• [Fix] Uncaught Error: Call to a member function selectHeaderAccept() on null (#11569)
• [Fix] Image pasted twice when replying in HTML (#10747)

• [Fix] Jira ServiceDesk Data Migration plugin error (#12031)
• [Fix] Error 'Too many rows' when opening ticket (#12022)
• [Fix] Data Error in Departments grid (#10837)
• [Performance] Slow logs caused by SQL query for custom fields table (#12025)
• [Performance] Long running queries from one account overloading WS-EU DBs (#12007)
• [Lang] Rename Video chat to Video call in LiveAgent configuration (#11750)

• [Fix] Listbox type field doesn't work properly in Material customer portal theme (#12028)
• [Fix] Object of class FileLinkId could not be converted to string (#12019)
• [Fix] Trying to access array offset on value of type null in ElasticSearch.class.php (#12012)
• [Fix] File upload in internal chat does not work (#12010)
• [Fix] Tags search is case sensitive (#11998)
• [Fix] PHP Fatal error: Uncaught TypeError: Argument 2 passed to Qu\La\LegacyFileClient\Domain\Model\Entity::create() must be of the type string, null given (#11995)
• [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#11980)
• [Fix] Tickets grid search is not working properly (#11964)

• [Fix] Multiplied execution of Rule using action send notification (#11981)
• [Fix] Typed property Lib_PrintFile::$linkId must be string, null used (#11979)
• [Fix] Export ticket to pdf / html is not working (#11977)
• [Fix] Rule for queue length changed stopped working (#11972)
• [Refactoring] Handling of SIP providers logos (#11990)

• [Fix] Ticket tag disappears if customer group with same name exists (#11961)
• [Fix] Clamv Error: 104:Connection reset by peer (#11953)

• [Fix] Call to a member function encodeResponse() on null in /Gpf/Rpc/Server.class.php (#11828)
• [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addContactFieldsToContact() in La/Contact/Service.class.php:131 (#11968)
• [Fix] Elasticsearch dialog in CRM shows 10000 entries (#11936)
• [Fix] Uncaught Error: Call to undefined method stdClass::getCode() in /Api/V1/Customers/PostHandler.class.php (#11824)
• [Fix] Uncaught TypeError: Return value of WooCommerce_Main::sendRequest() must be of the type array (#11807)
• [Fix] Uncaught TypeError: Return value of Magento2_RestClient::sendRequest() must be of the type array (#11806)

• [Security] Unsafe code in track.js blocked by CSP (#11355)
• [Fix] Broken chat due to iOS push notificiaton (#11889)
• [Fix] Chat via push stream doesn't work in IE and FF (#11768)
• [Fix] Free account email limitations doesn't work correctly for newly created accounts (#11619)

• [Fix] Expired LA mobile app APNs certificate (#11878)
• [Fix] Mail Message-ID length exceeds unique_id column length (#11850)
• [Fix] Double click on submit button of In-page form trigger 2 tickets (#11710)

[Important notice] Required ElasticSearch versions 7.0-7.12

[Important notice] Required php versions 7.4

[Important notice] Required LiveAgent version higher than 5.13.

• [Security] HTML code in {$firstRecipientName} context variable (#10421)
• [Security] Sanitize uploaded SVG files (#10984)
• [Security] Set some default expiration for api v3 key in create dialog (#10575)(#11576)(#11385)
• [Security] Disabled CURLOPT_SSL_VERIFYHOST (#10020)
• [Improvement] New customer portal theme - Material (#11436)(#11241)(#11740)(#11365)
• [Improvement] New designs for call buttons (#10730)
• [Improvement] Display Reply To header in message group details (#10836)
• [Improvement] Aggregated Agent Notifications (#9553)(#11340)
• [Improvement] Update ElasticSearch - required version 7.x (#8357)(#11149)
• [Improvement] Change minimum supported php version to 7.4 (#10640)
• [Improvement] Display external info in ticket - allow setting up HTTP header (#9041)
• [Improvement] Delete voice recordings from tickets, but keep the ticket (#8299)(#8154)

• [Security] XSS in knowledgebase (#11763)
• [Fix] Error when opening ticket: Invalid value of parameter groupid. Expected was number. (#11731)
• [Fix] Chat button doesn't display in Internet Explorer (#11706)
• [Fix] LiveAgent.addTicketField doesn't add value to the field on the pre-chat form (#11567)
• [Other] Internal improvements (#11594)(#11618)

• [Fix] ElasticSearch - Contact search problems (#11747)
• [Fix] ElasticSearch - "Export to CSV" option under tickets is giving empty file (#11738)
• [Fix] ElasticSearch - Mass actions don't work (#11733)
• [Fix] ElasticSearch - The search field in the tickets section doesn't work (#11730)
• [Fix] Uncaught TypeError: Argument 2 passed to La_Utils_MigrationUtils::addAgentToDepartment() (#11625)
• [Fix] Duplicate Github issues in ticket (#11613)
• [Fix] Change ticket owner does not show the exact email, but multiple (#11770)
• [Fix] Name of agent in canned messages exceeds cell item (#11755)
• [Fix] Currently typing customer recognition (#11707)
• [Fix] Undefined index: order in HelpScout plugin (#11664)
• [Fix] Lang - Title of Create Apikey dialog is not translatable (#11711)
• [Fix] Lang - Graphs labels are not translatable (#11708)
• [Fix] Lang - String with variable is not correctly parsed from code (#11694)
• [Performance] Performance problem with update step 5.23.19 (#11705)

• [Fix] Trying to access array offset on value of type null in ActiveCampaign plugin (#11586)
• [Fix] Undefined offset: 33 in /PrestaShop/index.php (#11582)
• [Fix] Uncaught Error: Call to a member function getTimestamp() on null (#11542)

• [Performance] Update step 5.23.12 overloads servers (#11571)
• [Fix] Trying to access array offset on value of type null in ClickUp plugin (#11564)
• [Fix] Inconsistent test (#11519)

[Important notice] From this LiveAgent version is possible rolling update of ElasticSearch up to version 7.10.2

• [Security] XSS vulnerability (#11489)
• [Fix] Zendesk import imports empty tickets if a ticket is purged (#11588)
• [Fix] Trying to access array offset on value of type null in PrestaShop plugin (#11587)
• [Fix] Trying to access array offset on value of type null in WooCommerce plugin (#11585)
• [Fix] Shopify plugin: update API version (#11565)
• [Fix] Unknown column (#11575)(#11574)
• [Fix] Old deleted agents are returned in Api v3 Agents call (#11543)
• [Fix] PrestaShopModule::render(): Node no longer exists (#11540)
• [Fix] Gpf_Mail_OutboxRunner stays in qu_g_tasks after update crashing cron (#11504)
• [Fix] Contact form with LiveAgent.setUserDetails without email field doesn't work (#11379)
• [Fix] APIv3 /chats - 'status_date_started' returns internal server error (#11374)
• [Fix] Recipient Date and Time variables show incorrect values (#10884)

• [Fix] The 'Stage' field is not updated in PipeDrive plugin (#11521)
• [Fix] ClientLogger may create entries with "wrong" time (#11517)
• [Fix] Argument 1 passed to La_Model_Contact::buildFullNameStatic() must be of the type string, null given (#11513)
• [Fix] Uncaught TypeError: Return value of MailChimpModule::getLists() must be of the type array (#11506)
• [Fix] Unable to fill from record (#11394)
• [Fix] Facebook event processor: missing required field like_count (#11295)

• [Fix] Impossible to send a message from chat widget (#11522)

• [Fix] Some tasks can be stuck (#11497)(#11492)

• [Performance] Slow SQL in La_Report_Task_ComputeWorkTime, work time is zero (#11270)
• [Fix] Extend support for Elasticsearch versions 6.0 - 7.10.2
• [Fix] Video call window is empty (#11367)
• [Fix] New required permission introduced into FB app (#11466)
• [Fix] Agent can't send response for user's Facebook private message later than 24 hours (#9713)
• [Fix] Numpad is not working in material theme (#11477)
• [Fix] Ticket message owners are not correct after import from Zendesk (#11469)
• [Fix] Numpad is not working (#11477)
• [Fix] Departments' list on user profile is not resized properly (#11368)
• [Fix] Show "Ask owner of this website to upgrade" template to visitor when messages are older than free acc. limit (#11269)
• [Fix] Some tickets are impossible to open, causing fatal error (#11150)
• [Fix] Some functions to set visitor specific values with JS don't work (#11092)

• [Fix] ShopifyWithChatButton plugin is not available in hosted accounts (#11409)
• [Fix] APIv3 /chats is missing 'date_created' in the response (#11373)
• [Fix] Analytics overview displays one day twice with partially incorrect data (#11085)
• [Fix] Agent cannot answer call (#11035)
• [Fix] APNs using legacy HTTP protocol won't be supported after March 31, 2021 (#10887)

• [Fix] Could not navigate from LA AP to connected Pipedrive account (#10947)
• [Fix] Unused users/contacts are not deleted (#11397)
• [Fix] Design issue during call transfer with SIP device (#11380)
• [Fix] Login box in topic or post should be hidden on load (#11371)
• [Fix] Sound configuration cannot be saved if none selected (#11369)
• [Fix] Chargedesk plugin missing icon and CSP problems (#11362)
• [Fix] The messages, within a ticket, on customer portal are sorted: oldest (on the top) to newest (at the bottom) (#11346)
• [Fix] Confirm message is not displayed correctly in mobile view (#11345)
• [Fix] APIv3 - postpone action triggered from API documentation doesn't work (#11171)

• [Fix] Chat button with LiveAgent.setUserDetails without email field doesn't work (#11343)
• [Fix] Remove useless license load (#11293)
• [Fix] Cannot send email reply in a call ticket (#11248)
• [Fix] SSO doesn't work in Chrome (#10670)

• [Fix] Slack plugin - migrate to Conversations API (#10632)

• [Security] Weak permissions in ticket manipulation (#11256)
• [Fix] Breaking changes in Facebook api v8.0 (#10505)
• [Fix] Change owner ticket does not show the exact email, but multiple (#11199)
• [Fix] Missing text in ticket (#11272)
• [Fix] The checkmark for receiving chats in the chat status window from the panel's top bar is not displayed in one case (#11239)

• [Feature] OAuth authentication for Microsoft mail accounts (also for standalone) (#9702)(#10733)(#11011)(#10988)(#11274)(#11279)
• [Feature] Comm100 have new Api (#10390)
• [Feature] New version of PipeDrive plugin (#10207)
• [Feature] OTRS migration plugin (#10642)
• [Improvement] Add stats to the agent report (#9130)
• [Improvement] "Force desktop mode on mobiles" also for chat invitations (#9680)

• [Security] Weak permissions in ticket manipulation (#11260)(#11259)(#11257)
• [Security] Install module vulnerability (#11251)
• [Fix] New internal ticket without selected agent is created with errors and in a wrong department (#11280)
• [Fix] Message field on the add note rule action has small height (#11278)
• [Fix] Error message in login form has no limited height (#11273)
• [Fix] Undefined variables in theme templates (#10895)

• [Security] CSV export has wrong permissions (#11261)
• [Security] Missing permissions check in ticket manipulation (#11258)(#11253)(#11254)
• [Security] Improved OAuth security (#11245)(#11244)
• [Security] XSS in trial and free accounts (#11271)
• [Feature] APIv3 - add an option to insert IP to the ban list (#11225)
• [Fix] Ticket's subject/header disapears once it is loaded in customer portal (#11229)
• [Fix] PHP Notice - Undefined index: kategory4 (#11228)
• [Fix] NULL lastname causes fatal error in customer portal suggestions (#11192)
• [Fix] Error on deleting phone number on Asterisk (#11189)
• [Fix] White theme: broken design of "Department"page (#11174)
• [Fix] 'qu_g_queue_failures.enqueue_at' doesn't have a default value (#11083)
• [Fix] Free account (TypeError) : Cannot read property 'j' of null (#10953)

• [Fix] Too long ticket subject overlaps the customer information (#11230)
• [Fix] Not consistent order of SSL certificate and key fields (#11205)
• [Fix] JS error: Cannot set property '__listener' of null (#11193)
• [Fix] SMTP error - Unsupported HELO/EHLO command (#11185)
• [Fix] Space added at the beginning of the NAME form field (#11184)
• [Fix] Wrong return types (#11227)(#11076)

• [Fix] Message box in internal ticket does not increase size properly (#11133)

• [Fix] Pipedrive plugin - adding a new deal from LA doesn't work (#11170)
• [Fix] Viber events not processing (#11169)
• [Fix] PHP Fatal error: Uncaught TypeError (#11159)
• [Fix] Video chat is broken for squared style (#11151)
• [Fix] With disabled calls feature, exported report contains only columns name (#11064)
• [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#10966)
• [Fix] Could not change ticket owner when ticket has several recipients (#10702)

• [Fix] Automatic search searches also when cursor is moved (#11154)
• [Fix] Return value of La_Mail_Processor::resolveOwner() must be an instance of La_Model_User_Visitor (#11137)
• [Fix] ActiveCampaign integration plugin displays only 20 items of lists, tags and automations (#11115)
• [Fix] Chat reply box height (#10941)

• [Feature] Rules - new condition - check email header values (#422)
• [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addUniqueFieldToContactIfNotUsed() (#11141)
• [Fix] Call to a member function getId() on null (#11130)
• [Fix] Ticket custom fields not updated correctly by PUT api (#11128)
• [Fix] Ticket updated via api v3 without agentid is always transferred (#11030)
• [Fix] Rule condition action initiator's role doesn't work (#10797)
• [Fix] Agent's avatar icon is not fully overlaid by typing icon in chat window (#10736)
• [Fix][Standalone] Cannot revalidate license (#11139)

• [Security] Possible XSS (#11088)
• [Fix] Bugs in migrations plugins (#11118)(#11112)(#11012)
• [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addUniqueFieldToContactIfNotUsed() (#11111)
• [Fix] Error in update step 5.22.22 (#11109)
• [Fix] Analytics overview - Invalid value of date parameter (#11074)
• [Fix] Chat window is broken on mobile device if right-to-left language is used (#11054)
• [Fix] Agent ranking in My tickets in KB disappears after reloading the page (5.22) (#10937)

• [Fix] UI lang strings changes (#11061)(#11044)
• [Feature][Standalone] Proxy Bypass setting (#11073)

• [Fix] HelpScout import errors, warnings and notices (#10916)
• [Fix] Smarty_modifier_color function returns wrong opacity (#11060)
• [Fix] Tag names broken after update to 5.22.4 (#11051)
• [Fix] Knowledgebase in customer portal searches automatically (#11031)
• [Fix] Note added twice (duplicate group) (#11027)
• [Fix] Messages are not loaded in merged ticket (#11019)
• [Fix] Chats don't work in mobile apps (#10913)
• [Fix] Time rule with non existing file not broken (#10864)
• [Fix] Requested by showing numbers/emails instead of names. (#10762)
• [Fix] Argument 4 passed to NewMessage::__construct() must be of the type string, null given (#10766)

• [Feature] Improve searches (#10821)
• [Fix] Parameter must be an array or an object that implements Countable (#9912)
• [Fix] Time rule is executed multiple times (#11018)
• [Fix] Kayako Migration plugin: missing messages in imported tickets (#11004)
• [Fix] Argument 1 passed to La_Model_Message::translate() must be of the type string, null given (#10981)
• [Fix] Return value of Qu\La\Customer\Customer::getLastName() must be of the type string (#10842)
• [Fix] Missing Inactivity time description row in dictionary. (#9164)

• [Feature] Optimize La_TimeRules_ContactTimeRuleJob (#10975)
• [Improvement] Shopify plugin: update API version (#10997)
• [Fix] Planed tasks lastplandate value is far in the future (#10983)
• [Fix] cid is too long error after calling setVisitorLocation (#10973)
• [Fix] Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() (#10970)
• [Fix] Update step 5.22.15 failing during update for big accounts (#10963)
• [Fix] Accessibility - title for customer portal search input (#10959)
• [Fix] setUserDetails() does not work with pre-chat form (#10958)
• [Fix] There is no error on submit ticket form when customer doesn't have a name filled (#10936)
• [Fix] Search and replace in notes error (#10914)
• [Fix] Undefined index notices (#10898)
• [Fix] Invalid chat group type 'F' (#10745)

• [Plugin] Invalid chat group type 'F' (#10745)
• [Fix] Incorrect department loaded in rule (#10932)
• [Fix] Mail source displayed instead of body in agent email notifications (#10931)
• [Fix] BigCommerce Orders plugin: incorrect order URL (#10924)
• [Fix] Call to a member function getChannel() on null (#10910)
• [Fix] Undefined variable: message in Facebook/EventProcessor/Comment.class.php (#10897)
• [Fix] Undefined index: agentFirstName (#10880)
• [Fix] Login to LivePhone app doesn't work if 2FA is enabled (#10861)
• [Performance] SQL query overload db server after mariadb upgrade (#10904)

• [Security] Reflected XSS (#10912)
• [Fix] Rule with invalid syntax is not marked as broken (#10919)
• [Fix] Chat button broken by adding space to height or width (#10911)
• [Fix] strpos(): Empty needle in Smtp.class.php (#10908)
• [Fix] Shopify - fatal error - array passed instead of string (#10905)
• [Fix] Use both 'From' and 'Reply To' as recipients isn't using From (#10835)
• [Fix] Incorrect recipients when Reply To is used (#10834)
• [Fix] "To:" recipient not added to reply (#10833)
• [Fix] Incorrect removing of comments from mail source (#10799)
• [Fix] Upgrade button in CZ trial doesn't work (#9972)
• [Fix] Material/Obsidian: make different "trash" icon when "contains any of" departments is using (#10678)
• [Performance] Slow SQL in User Slot report job (#10385)

• [Fix] "Failed to subscribe/unsubscribe channels" error in Free accounts (#10877)
• [Fix] Highrise logo is too big (#10862)

• [Feature] Sort plugins alphabetically (#10793)
• [Feature] Jira plugin: add support for custom mandatory field (#10452)
• [Feature] KB Search in contact form - optimize initial results (#10372)
• [Feature] External phone number as phone device for agent (#10088)
• [Feature] Add 2FA (Two-Factor Authentication) info to APIv3 (agent, agent list) (#10019)
• [Feature] New chat invitation - minimal (#9962)
• [Feature] Pick up call from queue (#7357)
• [Security] Force user to update mobile app (#10847)
• [Security] Smarty upgrade to version 3 (#10543)
• [Security] The visitor can see the titles of the internal articles (#10423)
• [Security] Outdated jQuery libs (#10271)
• [Security] Outdated CKEditor (#10178)
• [Security] Remove sensitive data from DB driver error messages (#10024)
• [Security] No rate limit in customer portal ticket comment (#9852)
• [Security] Unhanced security in authentification process (#9373)
• [Improvement] Deleted kb entries (#9921)
• [Improvement] Search option wherever agent list is displayed (#8828)
• [Improvement] Rule condition - department "is one of" (#4252)

• [Improvement] Accessibility for chat widget (#6465)
• [Fix] Autoreply email is sent to the first contact's email address despite they wrote from the second email (#10710)
• [Fix] Message field on the plain text mode under send mail rule action has small height (#10698)
• [Fix] Phone field issue in the pre-chat form. (#10693)
• [Fix] Sometimes newly added ticket recipient disappears after a while (#10679)

• [Fix] Install account in specific language (#10739)
• [Fix] From email duplicates, when replying in the ticket (#10738)
• [Fix] Loading of agent doesn't work in conversation resolved templates (#10734)
• [Fix] Display external info - mandatory password (#10714)
• [Fix] Parsed email message is not show correctly in ticket (#10709)
• [Fix] HTTP 500 in api/conversations/[conversationid]/attendants (#10707)
• [Fix] PHP Warning: Parameter must be an array or an object that implements Countable (#10705)
• [Fix] Argument 1 passed to La_Model_Conversation::addParticipantByEmail() must be of the type string, null given (#10703)
• [Fix] Create a suggestion from agent panel is not working correctly (#10687)
• [Fix] Default view can't be deleted (#10682)
• [Fix] (TypeError) : Cannot read property 'a' of undefined - is occured after registered visitor clicks on "Not you" in pre-chat form (#10641)

• [Fix] Shopify plugin: Display order name instead of order ID (#10657)
• [Fix] Ticket is not assigned to correct department (#10700)
• [Fix] Muscho chat theme doesn't work for mobile users (#10689)
• [Fix] Cannot remove Viber Account (#10681)
• [Fix] Emails not being fetched - Header Delivered-To contains invalid count of addresses (#10666)
• [Fix] Font-size is small in plain text reply box of Dark and White themes (#10646)
• [Fix] Undefined property: stdClass::$data in /Facebook/EventProcessor/Conversations.class.php (#10630)
• [Fix] Asterisk sends endles INVITE requests (#10625)
• [Fix] Error logs from Teamwork Desk migration (#10614)
• [Fix] Digitale call not rerouted to agent if welcome message is set (#10604)

Version 5.21.17.15 will be published for standalone customers on 4th of September 2020 at 8:00 AM GMT+0. It contains important security fixes. We highly recommend you to update your installation.

• [Plugin] Teamwork Desk migration plugin (#10512)
• [Fix] Call to a member function getId() on null (#10610)
• [Style] Answer tickets with tags only - design (#10602)

• [Feature] Check leaked password in set new password process (#10033)
• [Feature] Enhance client password validator (#10016)
• [Feature] Add last password change column into Agents grid (#9990)
• [Plugin] ClickUp integration (#9943)
• [Plugin] LiveAgent plugin for Prestashop (#9548)
• [Plugin] Salesflare CRM Integration (#9332)
• [Feature] Last message from agent variable (#6266)
• [Improvement] Ticket ID stays selected after clicking to copy button (#10221)
• [Improvement] WooCommerce plugin - multiple setups option (#9873)
• [Improvement] Account checkout - not possible to search in country listbox (#9095)
• [Improvement] Add the possibility to forward call to an external number (#8781)
• [Improvement] Support of multi-site for the Shopify plugin (#8646)
• [Improvement] Paste image to chat/reply directly from clipboard (#7285)
• [Improvement] Move owner role to any other agent/admin user in LiveAgent (#4256)
• [Improvement] Ticket fields are not visible in contact form fields listbox (#4203)

• [Fix] Could not compose tweet from agent panel (#10551)
• [Fix] RessetPassword doesn't work (#10487)
• [Fix] Wrong contact in New Internal ticket (#10466)
• [Fix] Multiple chat headers in agent panel conversation (#10171)
• [Fix] Digitale call starts ringing to 2 agents (#10545)

• [Fix] Sent photo from Viber to LA AP is not visible (#10076)

• [Fix] White theme: broken "Upgrade your account" banner (#10537)
• [Fix] Invalid legacy group type (#10531)
• [Fix] Transfer call failed. Reason: Error parsing JSON: SyntaxError: Unexpected end of JSON input (#10517)
• [Fix] Logged visitor cannot see any message about not accessible tickets on Free variation (#10321)
• [Fix] Ticket ID dissapears after saving the rule to merge the tickets (#10276)
• [Fix] FB processing exception: Executing event processor La_Features_Facebook_EventProcessor_Post crashed. Message: Missing required field: id (#9826)

• [Security] User enumeration through KB registration call (#10279)
• [Fix] Only one event from facebook is processed per task. (#10503)
• [Fix] Problems with subject when switching departments on New ticket screen (#10484)
• [Fix] Update 5.15.4 - Unknown column 'notes' (#10465)

• [Fix] Facebook posts and private messages aren't fetched (#10480)
• [Fix] Dark / White theme: missing images (#10479)

• [Fix] Update 5.11.18 is broken (#10462)
• [Fix] Incorrect permissions in installation zip file (#10455)
• [Fix] Reply to fb post or comment is not possible (#10458)
• [Fix] La_Features_Facebook_PageEventJob failing on wrong return type (#10434)
• [Fix] Facebook permissions changed (#10344)
• [Fix] Facebook authentication error. Message: (#100) No matching user found (#10293)
• [Fix] Incorrect link parsing (#10311)
• [Fix] Viber plugin is missing in build file (#10464)
• [Refactoring] Remove stylesheets from PHP (#10317)

• [Fix] Link in LA message not clickable (#10419)
• [Fix] "Agents rating" section: search via "Search" string does not work (#10416)
• [Fix] SSO login mechanism is case sensitive for email address (#10401)
• [Fix] Digitale - music not playing after redirect to queue (#9407)

• [Fix] Cannot play fresh IVR recording (#10420)
• [Fix] "Forward ticket" action does not attach the attachment (#10405)
• [Fix] Several plugins are missing in the build from version 5.20 (#10396)
• [Fix] Incorrect displaying of popup window (Getting Stated) (#10394)
• [Fix] SLA log - Data error (#10363)
• [Fix] La_Model_Queue_NotificationManager Maximum length of accountuserid in Gpf_Db_Log is 8 (#10231)