All changes

    • [Fix] New CKEditor distorts new images in KB articles (#18388)
    • [Fix] Newly added HTML code to email template has to be saved twice (#18363)
    • [Fix] New CKEditor does not support making links of images that are automatically added to automatically generated figure HTML tag (#18362)
    • [Fix] Ctrl + I shorcut for Italic text isn`t working (#18356)
    • [Fix] Outbound call from browser initiated even if access to media not provided (#18303)
    • [Other] Refactorings and other fixes (#17680)
    • [Fix] Dont start clamav container after update image (#18394)
    • [Fix] CRITICAL: SortColumn::__construct(): Argument #1 ($columnName) must be of type string in La_Customer_SearchContactTable.getRows() (#18378)
    • [Fix] First assign time remains active after Resolved ticket is merged with another (#18314)
    • [Fix] Error 404 Not Found when integrating WhatsApp number (#18309)
    • [Fix] Error: Class "La_Task_Update_FetchTwitterScreenName" not found in Tasks/Runner.class.php (#18246)
    • [Fix] CRITICAL: Argument #2 ($lastThreadTicketId) must be of type TicketId when replying to WhatsApp ticket (#18204)
    • [Fix] Deleted WhatsApp ticket prevents new WhatsApp incoming messages (#18200)
    • [Fix] Error while running task Kayako_Task. Message: Kayako_Task::getUserFromById(): Argument #1 ($id) must be of type string, null given, called in Kayako_Task.class.php. (#18111)
    • [Fix] Default Agent role can close and delete tickets via mass action (#18055)
    • [Fix] First assign time remains active when ticket changed SLA level by rule (#18046)
    • [Other] Refactorings and other fixes (#18275)(#17676)
    • [Fix] Clear planned jobs in resqu when the account is deleted
    • [Fix] DEFAULT_ACCOUNT_HOSTNAME setting is cleared during update in AWS (#18371)
    • [Fix] HTML markup doesn't work correctly on pre-chat form KB suggestions (#18340)
    • [Fix] Updated ckeditor disorts appearance of email template in the editor (#18333)
    • [Fix] Apache access.log and error.log format (#18324)
    • [Fix] Error: AssignRequest not found in LegacyAssignRequestApi.php (#18118)
    • [Other] Refactorings and other fixes (#18275)
    • [Fix] Canned messages don't contain line breaks when inserted (#18337)
    • [Fix] CSS breaks email templates (#18335)
    • [Fix] Missing notification for opened recent tickets (#18321)
    • [Fix] SLA "Exclude holidays" section became empty after Liveagent update to 5.45.2.16 (#18306)
    • [Fix] Recent tickets new and open tickets indicator is missing (#18224)
    • [Fix] The report Call load has inflated metrics and deviates from other related reports (#17790)
    • [Other] Refactorings and other fixes (#18036)(#17811)
    • [Improvement] New version should be published also to AWS infrastructure (#18294)
    • [Improvement] Move webrtc settings to config.yml (#18288)
    • [Fix] Broken 'Go to agent panel' button when KB is disabled (#18302)
    • [Fix] Leading comma in conversation tags causes exception when exporting to csv (#18270)
    • [Fix] Inbound call hanged up on transfer rule execution (#18022)
    • [Other] Refactorings and other fixes (#17315)(#16652)(#16210)
    • [Fix] Agent report - zero values on some stats (#18198)
    • [Fix] Sip connector service name is required during update (#18276)
    • [Fix] Ticket stay in "CALLING" state after finish call which handled via LivePhone app (#18093)
    • [Fix] Inline images doesnt work in quoted text (#18168)
    • [Fix] Wrong department in the ringing notification of a transfered chat (#18054)
    • [Other] Refactorings and other fixes (#17950)(#16250)
    • [Fix] Access to attachments in chat forbidden for visitor (#18235)
    • [Improvement] Changes in ticket buttons groups (#18197)
    • [Fix] Sip connector config does not allow changing host name (#18277)
    • [Fix] CRITICAL: array_key_exists(): Argument #2 ($array) must be of type array, string given when saving rule (#18193)
    • [Fix] Error while running task JiraServiceDeskImport_Task. Message: count(): Argument #1 ($value) must be of type Countable|array, null given. (#18114)
    • [Fix] KB articles path not style properly in agent panel and overlapping with article's text (#17992)
    • [Fix] Error: Unable to clone attachment in AnswerCreator.php (#17225)
    • [Other] Refactorings and other fixes (#18240)

    [Important notice] Change from 360dialog On-Premise API to new Cloud API affects WhatsApp integration. Read more

    • [Fix] WhatsApp incoming webhook payload changed (#18068)
    • [Fix] ConversationRequest is not created when chat is started from system invitation (#18159)
    • [Fix] CRITICAL: La_Features_Twitter_AppConfig::$redirectUri must not be accessed before initialization in Twitter/AppConfig.class.php (#18146)
    • [Fix] CRITICAL: Argument #1 ($object) must be of type array, null given in LegacyMessageProvider.php (#18033)
    • [Fix] CRITICAL: Return value must be of type array, bool returned from Qu_La_Dns_Resolver@anonymous->resolve(). (#17824)
    • [Fix] Error: Command failed: Some of the requested messages no longer exist from FetchEmailTask. (#17699)
    • [Fix] CRITICAL: addNewParticipant(): Argument #2 ($email) must be of type string, null given in KbBase.class.php (#17667)
    • [Security] Session ID secure handling (#18078)
    • [Improvement] Implement second batch of new icons (#17938)
    • [Fix] Performance problem in 5.45 (#18195)
    • [Fix] Error while deleting terminated account in DeleteScenario in La_Features_Phone_Main (#18182)
    • [Fix] Toggle "Deactivate" call button in narrow tab is moved out (#18178)
    • [Fix] Integrate new google email account - radio buttons are with big gaps (#18162)
    • [Fix] Unhandled exception in La_TimeRules_ConversationTimeRuleJob: Maximum length of rtype in Gpf_Db_Rule is 1 (#18140)
    • [Fix] Save button disabled after changes (#18106)
    • [Fix] Error: Failed to add media for instagram mention. Message: File size exceeded maximum allowed size (20 MB) in InstagramMentions.class.php. (#18099)
    • [Fix] Error: File size exceeded maximum allowed size in La_Features_Facebook_EventProcessor_Conversations->createFileMessageFromAttachment (#18072)
    • [Fix] Error: File content type image/gif is not allowed in La_Features_Facebook_EventProcessor_BaseProcessor->createNewMessageFile (#18052)
    • [Fix] CRITICAL: Subject::__construct(): Argument #1 ($value) must be of type string, null given, called in La_MobileApp_TicketAction.class.php. (#18045)
    • [Fix] Error: File content type video/mp4 is not allowed in FileUploader.php (#18031)
    • [Fix] Error: Tag name cannot have 4-byte (utf8mb4) characters in TagName.php (#18019)
    • [Fix] Error: Failed to add photo or sticker for facebook comment. Message: File content type image/webp is not allowed. (#17966)
    • [Fix] TypeError: Argument #1 ($departmentId) must be of type string, null given in getDepartmentOutgoingEmailAccountId (#17421)
    • [Fix] KB small "Make call" window (#17159)
    • [Fix] Failing of delete account action (#15945)
    • [Improvement] Support redis clusters in new redis (#17922)
    • [Fix] Missing bottom margin in button "Change" (Department settings) (#18145)
    • [Fix] CRITICAL Error: Call to undefined method MysqlPdo::getOneRow() in apiAuthUser.php (#18139)
    • [Fix] Error while running task ProcessAgentNotifications. Message: Call to a member function getTicketCode() on array. (#18115)
    • [Fix] Not possible to login to agent panel or KB via SSO script (#18090)
    • [Fix] Typo in email communication log (#17911)
    • [Fix] Remove null rule from phpstan-modules.neon (#17872)
    • [Fix] The permission "business_management" is missing in the FB dialog when you try to connect FB page. (#18110)
    • [Fix] New tickets created from note have VisitorX ticket owner despite setting up customer properly (#18098)
    • [Fix] Exported ticket message contains non-translated parts (#18097)
    • [Fix] Not possible to upload recordings of long call (#18094)
    • [Fix] Page visits tab does not work - Slim Application Error (#17902)
    • [Fix] Unable to upload files to IVR (#17864)
    • [Fix] TypeError: Argument #7 ($avatarUrl) must be of type string, null given, called in WhatsAppCustomerLoader.php. (#17468)
    • [Fix] Error: Row does not exist in SelectBuilder.class.php caused by missing qu_la_users row (#17205)
    • [Fix] mb_convert_encoding(): Argument #3 ($from_encoding) contains invalid encoding "utf-8; charset=utf-8". (#16735)
    • [Security] Draft message access authentication (#18059)
    • [Feature] Error logging (#17932)
    • [Fix] Error TimeRuleId::__construct(): Argument #1 ($value) must be of type string, null given (#18087)
    • [Fix] Broken shortcuts while chatting (#18086)
    • [Fix] Submission of the canned messages does not work (#18084)
    • [Fix] All rule actions are ignored when used along with "send answer to all ticket participants" (#18021)
    • [Fix] CRITICAL: TicketAccessAuthorizer::authorizeAccessToTicket(): Argument #1 ($ticketId) must be of type Model_TicketId string given, called in La_MobileApp_Ticket.class.php. (#18009)
    • [Fix] OptimisticLockException in updateLastChangeAtAndVersion (#17768)
    • [Fix] TypeError: Argument #3 ($description) must be of type string, null given, called in FilterRepository.php. (#17540)
    • [Fix] openssl_pkey_get_details(): Argument #1 ($key) must be of type OpenSSLAsymmetricKey, bool given. (#17423)
    • [Fix] "Reply to all" button in ticket, is not adding all recipients (#17239)
    • [Fix] Show more informative response when email message source is not available (#14787)
    • [Other] Refactorings and other fixes (#17836)(#17519)
    • [Fix] KB search is not working properly (#18057)
    • [Fix] Download button in chat window (#18040)
    • [Fix] Tickets created from replies to resolved tickets are created in Init state and with no content if Reopen Resolved Ticket setting is off (#18034)
    • [Fix] Error: Argument #1 ($templateName) must be of type string, null given in Mail/Template.class.php (#18030)
    • [Fix] datedeleted is filled in qu_la_conversations after ticket marked Spam (#18018)
    • [Fix] Tickets created as spam have stuck SLA after marking as not spam (#18013)
    • [Fix] Mandatory "Customer" field when creating new internal tickets (#18005)
    • [Fix] Active view redis repository dont use tenant id as prefix key (#17962)
    • [Fix] APIv1 /reports/ranking doesn't respect the TIMEZONE setting (#17766)
    • [Fix] Magento 2 uses SHA1 to connect while it should use SHA512 or SHA256 (#17631)
    • [Fix] File uploaded in internal chat changes ID after it is submitted (#17001)
    • [Other] Refactorings and other fixes (#17912)(#17874)
    • [Improvement] Use braces in redis prefix when create SessionHandler (#17964)
    • [Fix] Predefined answers are not displayed when creating new internal tickets (#18006)
    • [Fix] Due date widget between status and department in ticket is different height (dark theme) (#18002)
    • [Fix] Edit rule - 2 delete icons in 1 condition (#17993)
    • [Fix] Incorrect system message in case of agent assignment done by transfer action while keeping same department (#17984)
    • [Fix] Some tickets still have incorectly shown active SLA time in ticket grid despite they should not (#17977)
    • [Fix] Chat pickup avg time is always 1 second (#17974)
    • [Fix] Warning message - found during WA integration with 360 dialog (#17951)
    • [Fix] Silent resolve ticket sends notification emails (#17895)
    • [Fix] CRITICAL: Monolog\Logger::error(): Argument #2 ($context) must be of type array, PushNotificationClientError given called in La_Mobile_PushNotification.class.php. (#17890)
    • [Improvement] Remove ticket-search es section from config.yaml (#17943)
    • [Fix] Ticket is terminated exception in Send an answer rule action (#17949)
    • [Fix] trim(): Passing null to parameter #1 ($string) of type string is deprecated in TemplateService.class.php. (#17944)
    • [Fix] Internal note attachment to someone's open ticket does not work (#17909)
    • [Fix] robots.txt should return correct sitemap in multi KB (#17838)
    • [Fix] www as a subdomain for custom domains does not work properly (#17771)
    • [Fix] NoIdentity in Gpf_Rpc_ServiceMethod::checkPermissions (#16858)
    • [Fix] Changing custom domain does not update links generated by variables (#15440)
    • [Fix] Click on row on departments page does no action (#17923)
    • [Fix] SLA time indicator resizes the ticket header on hover (#17918)
    • [Fix] KB portal with configured domain not synchronized with CRM (#17894)
    • [Fix] HandlerTestCase in case of an error tries to use the tested handler as a logger (#17877)
    • [Fix] Failed load info for standalone cron job (#17854)
    • [Fix] Error: Internal server error: Too many rows when calling api/v3/tickets/ticketId. (#17757)
    • [Fix] Warning: Configured Outgoing email account not found in PasswordNotificator.php. (#17624)
    • [Fix] ''You've been inactive for a longer period of time…'' system message in chat for customer is displayed multiple times as error (#17598)
    • [Fix] Error: Resource contact.css not found in panel /themes/contact/montana/contact.css in AbstractPaths.class.php (#17595)
    • [Fix] Rule info message added to a ticket but no action is done (#17290)
    • [Improvement] Undelivered Mail notifications are not fetched to LA. (#17769)
    • [Fix] Cannot assign null to property Gpf_Module_Properties::$themeId of type string (#17921)
    • [Improvement] Allow easier Delete of tickets (#17834)
    • [Improvement] Imlement new icons (#17828)
    • [Fix] The robots.txt and sitemap.php files are responding with a 500 error (#17907)
    • [Fix] Page visits tab does not work - Slim Application Error (#17902)
    • [Fix] The "Customer is typing message" red pencil icon overlaps the top bar of the ongoing chat (#17900)
    • [Fix] Broken design of "Answer suggestions" section (#17844)
    • [Fix] Missing bottom padding for ActionButtons (#17837)
    • [Fix] Warning: Failed to create review of a chat in ChatReviewerRpc.php. (#17654)
    • [Fix] File link not found exception in FileLinkFactory.php (#16684)
    • [Other] Other fixes and refactorings (#17891)
    • [Fix] Internal chat won't adapt to the changes in the height (#17865)
    • [Fix] SLA level is not attributed by rule to ticket created from email sent from agent's username (#17604)
    • [Fix] Charts in availability, load, or compliance sections cannot be unhighlighted (#15983)
    • [Other] Refactorings and other fixes (#17650)
    • [Fix] SLA time is calculated based on time when ticket is created instead when email is received in mailbox (#17742)
    • [Fix] Not possible to make succesfull call from some tickets (#17734)
    • [Improvement] API requests AsteriskLA->LA auth by APIKey from config.yml (#17054)
    • [Improvement] Remove Asterisk dialplan *.conf (#16522)
    • [Fix] WorkReportSlaStatsHandler should use custom timezone instant serializer (#17855)
    • [Fix] Missing reindex on ticket mention (#17833)
    • [Fix] Can not instantiate tasks Gpf_Event_Task_DeleteEventsLog with error Class "Gpf_Event_Task_DeleteEventsLog" not found (#17832)
    • [Fix] First resolve SLA time and Due date is incorrect until the ticket is resolved (#17823)
    • [Fix] 403 response on server.calls_internal_controllers.call.call_create call (#17812)
    • [Fix] Choosing options from dropdown menus does not work with touchpads (#17782)
    • [Fix] CRITICAL: Too few arguments to function La_Contact_ApplicationSettings::__construct(), 0 passed in ApplicationSettings.class.php (#17761)
    • [Fix] SQLSTATE: Syntax error or access violation: ... near ') GROUP BY c.conversationid ORDER BY c.rstatus = 'P' DESC,ctu.rstatus ...' (#17723)
    • [Fix] CRITICAL: Argument #1 ($array) must be of type array, null given in GitHub/Config.class.php (#17714)
    • [Fix] Incorrect count of resolved tickets in agents' statistics (#17713)
    • [Fix] CRITICAL: ContactPhoneField::__construct(): Argument #1 ($phoneNumber) must be of type string, null given, called in ContactFieldSerializer.php. (#17681)
    • [Fix] Error: Failed to load customer by contact in UserIdResolver.php (#17458)
    • [Fix] Error: Call to a member function set() on null in La_Agent_ConversationsAgentBaseTableData.class.php. (#17422)
    • [Fix] Error Failed to create AnswerDraft. (#17188)
    • [Fix] LA returns to start page after Agent refresh from video chat section. (#7312)
    • [Security] API V3 /tickets/ endpoint access control vulnerability (#17418)
    • [Fix] After transfer ticket by rule in queue we dont change department (#17816)
    • [Fix] Error: Cannot instantiate abstract class GenericOAuth2ResourceOwner when logging in with Okta SSO (#17801)
    • [Fix] Failed to create visitor because of email duplicity during ticket draft update (#17791)
    • [Fix] First/Next answer types SLA log records are not deleted when tickets are just resolved (#17780)
    • [Fix] CRITICAL: Argument #1 ($contactWidgetId) must be of type string, null given in La_Rpc_EmbeddedChat::loadContactWidget() (#17743)
    • [Fix] Multiple "ticket assigned" notifications sent to the agent despite the ticket was assigned only once (#17741)
    • [Fix] CRITICAL: Call to a member function getValue() on string in TestMailTemplate.class.php (#17694)
    • [Fix] Typos in Requirements step of the installer (#12783)
    • [Fix] Something went wrong error when opening KB articles (#17760)
    • [Other] Refactorings and another fixes (#17806)
    • [Improvement] Predefined ticket filter setting form - confusing UI (#12226)
    • [Improvement] Display full date and time on hover (#17764)
    • [Improvement] Color marking for ticket action buttons (#17722)
    • [Fix] Incorrect link on Customer portal multi KB Integration instruction window (#17730)
    • [Fix] Message::__construct(): Argument #6 ($message) must be of type string, null given, called in MessageRepository.php. (#17636)
    • [Fix] Call to a member function selectHeaderAccept() on null in AsteriskConfig/Devices.class.php (#17635)
    • [Fix] version_conflict_engine_exception in ElasticSearch/Bulk.class.php during ticket index (#16955)
    • [Other] Other fixes and refactorings (#17784)
    • [Improvement] Hover on Created in Contacts should be applied on "X ago" as well (#17763)
    • [Fix] Shifted tooltip in reports graph (#17778)
    • [Fix] In case of many tags in the ticket - they are overlapping on the second row (#17775)
    • [Fix] Completed sla resolution logs when ticket answered and then resolve (#17770)
    • [Fix] Some tickets have incorectly shown active SLA time in ticket grid despite they should not (#17762)
    • [Fix] New ticket created as spam, even if email is not spam (#17758)
    • [Fix] Error when opening email in popup (#17755)
    • [Fix] The login form in the Forum subentry is not initialized (#17738)
    • [Fix] Close Embedded chat on the visitor side throws exception in the console (#17736)
    • [Fix] SQLSTATE: Invalid parameter number: number of bound variables does not match number of tokens in MySQLDraftAttachmentRepository.php (#17724)
    • [Fix] Check also close ticket state (#17703)
    • [Fix] Spam email doesn't reopen Answered ticket (#17701)
    • [Fix] Tickets created before update to 5.44 with not closed SLA record create new incorrect record instead of closing existing one (#17691)
    • [Fix] Error: You not have permissions to view ticket with id ... in TicketMessages.class.php (#17685)
    • [Fix] Forwarding request message does not include its attachment(s) (#17678)
    • [Fix] SQL Error: Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '=' in MysqlTagRepository.php (#17675)
    • [Fix] Forward draft attachments are not retained after reloading (#17673)
    • [Fix] Warning: foreach() argument must be of type array|object, null given in HighRiseIntegration_Extension.class.php. (#17659)
    • [Fix] Warning: Entity: line 1: parser error : Start tag expected, '<' not found in HighRiseIntegration_Extension.class.php. (#17658)
    • [Fix] Not possible to upload "Avatar image" on the customer portal (#17609)
    • [Fix] Error: Request not found. (requestId= ... ) in EmailForwarder.php (#17584)
    • [Fix] Failed create general Kb when install process broken (#17576)
    • [Fix] KB categories are shown as empty even though they are not (#17573)
    • [Fix] Filtrating Agents' ratings displays also records from the next day (#17369)
    • [Fix] Neutral rating in Minimal style chat window on mobile (#17346)
    • [Fix] Unable to create link when editing KB article. (#17216)
    • [Fix] Data error. Please try again later. when opening KB category. (#17207)
    • [Fix] Trying to access array offset on value of type null in … /plugins/Kayako/Task.class.php. (#16637)
    • [Fix] Error Attendant is not online in La_Rpc_Chat->requestConnect (#16427)
    • [Other] Refactorings and other fixes (#17407)(#17371)(#17238)(#16482)
    • [Fix] Fail Standalone installation process in dev environment (#17445)
    • [Fix] Error: Cannot use object of type La_Db_ContactUniqueField as array in User.class.php. (#17329)
    • [Fix] Ticket created from email with missing contact detail (#17022)
    • [Fix] The attachment in ticket can't be downloaded during the ticket composing or replying (#16221)
    • [Fix] Better description for filter results if filter by status in "Rules' section is used. (#8498)
    • [Other] Refactorings and other fixes (#17671)(PR#13757)
    • [Fix] Empty Forum or Suggestions category throws null pointer exception (#17702)
    • [Fix] Error: You must be logged as Agent in fb_agent_login.php (#17682)
    • [Fix] Logged warning Content type mismatch (#17648)
    • [Fix] Facebook messages are added to a Closed ticket (#17633)
    • [Fix] Changing ticket status to Closed doesn't update ticket's Changed date (#17632)
    • [Fix] Error during standalone install of 5.44.14.x Failed to get aws cluster (#17610)
    • [Fix] Undelete agent action stucks the whole Configuration section (#17607)
    • [Fix] The "Control + Delete" hotkey is not working when composing a ticket answer (#17553)
    • [Fix] Shortcut to transfer ticket does not work correctly while you have a chat (#17544)
    • [Fix] Tickets resolved via rule are still routed via To solve button (#17534)
    • [Fix] Duplicate session disconnected message in chats (#17467)
    • [Fix] Error: Postpone date can't be in the past in Postpone action. (#17415)
    • [Fix] Error: AnswerCreator::createTicketByAgent(): Argument #4 ($title) must be of type Model_Title, null given, called in DraftConverter.php. (#17330)
    • [Fix] Shortcut to add attachment to answer draft does not work on first time (#17172)
    • [Fix] Argument #1 ($html) must be of type string, null given called in /La/Model/Message/Convertor.class.php (#17020)
    • [Other] Refactorings and other fixes (#17660)
    • [Fix] Nicereply integration does not work (#17279)
    • [Fix] Can postpone ticket in spam status via mass action (#17647)
    • [Fix] Postponed ticket cannot be resolved directly if it was resolved before postpone (#17645)
    • [Fix] Error: Invalid mime type: text\/html in Facebook/EventProcessor/BaseProcessor.class.php (#17644)
    • [Fix] Error: Unknown command in Ivr.class.php (#17629)
    • [Fix] Note added as comment in Facebook post (#17628)
    • [Fix] Giphy integration does not work - Something went wrong error (#17625)
    • [Fix] Ticket created from email with no header and body content (#17622)
    • [Fix] Assigning ticket created before update to 5.44 removes its SLA level (#17606)
    • [Fix] SLA level cannot be attributed to some tickets (#17547)
    • [Fix] Rule name is not specified in system message when undelete ticket action is executed (#17543)
    • [Fix] ValueError: Unknown format specifier "^" in Gpf_Lang.class.php. (#17539)
    • [Fix] Error RejectCommand: Answer request is not answered (#17434)
    • [Fix] imagesy(): Argument #1 ($image) must be of type GdImage, null given in ImageResizer.class.php. (#17414)
    • [Fix] Something went wrong... error when agent try to view merged ticket. (#17364)
    • [Fix] Error: Failed to load received answer in ReceivedAnswerLoader.php (#17361)
    • [Other] Refactorings and other fixes (#17613)
    • [Fix] Failed connect twitter (#17618)
    • [Security] Security bug - Reflected XSS (#17514)
    • [Security] Vulnerability in email module (#11013)
    • [Fix] Invitations do not work (#17465)
    • [Fix] SQL syntax error when agent does not belong to any department (#17593)
    • [Fix] Facebook_PageEventJob failed with exception: htmlspecialchars(): Argument #1 ($string) must be of type string, ContentType given (#17637)
    • [Fix] Missing ticket messages after migration from standalone v5.41 (#17582)
    • [Fix] Duplicate tasks when install process broken (#17561)
    • [Fix] Renew LiveAgent mobile app APNs certificates (#17530)
    • [Fix] Passing null to parameter #1 ($value) of type string int is deprecated in Controller.php (#17462)
    • [Fix] Error: Could not add fields. Field already exists in La_Model_Contact.class.php (#17325)
    • [Fix] Some older KB articles throw an error when trying to edit them (#17081)
    • [Fix] Cannot search for certain URLs (#16581)
    • [Fix] Play button is available in ticket item despite there is no recording in the item (#16565)
    • [Fix] Error Cannot change address to the same address (#15966)
    • [Style] 'Delete customer' dialog in the Material and Obsidian themes needs resizing (#9143)
    • [Other] Refactorings and other fixes (#17580)(#17579)(#17578)(#17509)(#17310)
    • [Fix] Missing ticket messages after migration from standalone v5.41 (#17582)
    • [Fix] SQL error: Unknown column 'id' in order clause in API v1 api/conversations/ endpoint (#17545)
    • [Fix] Failed to load request and Failed to load answer during rule action Send mail (#17285)
    • [Improvement] Remove *.ini per-account configs for telephony hosts (#16659)
    • [Fix] SQL error: Unknown column id in order clause in API v1 api/conversations/ endpoint after update to 5.43.5.3 (#17545)
    • [Fix] Event execution order (#17504)
    • [Fix] New ticket from agent's email address created in "answered" status (#17436)
    • [Fix] Failed to load request and Failed to load answer during rule action Send mail (#17285)
    • [Fix] Loading multiple Slack channels returns "Data error. Please try again later." (#17067)
    • [Other] Refactorings and other fixes (#16736)
    • [Improvement] Improve logging for calling undefined RPC class or method (#17513)
    • [Improvement] Migrate solution when try get solution state (#17501)
    • [Improvement] Remove *.ini per-account configs for telephony hosts (#16659)
    • [Improvement] Change Date and Time language settings to listbox with predefined values (#14409)
    • [Fix] Internal chat: The header with names can be hidden on a smaller screen (#17463)
    • [Fix] Send me a transcript option is not visible when using Minimal chat style and Ranking plugin disabled (#17456)
    • [Fix] RejectCommand: Ticket is deleted in Model_Ticket.php. (#17455)
    • [Fix] The destination phone number is truncated on outgoing calls (#17451)
    • [Fix] Instagram plugin description (#17447)
    • [Fix] Instagram mentions are not fetched (#17442)
    • [Fix] Answer assistant feature is visible in the ticket even when the OpenAI API key is not configured (#17432)
    • [Fix] Failed to add conversation to ticket error on stop incoming call (#17431)
    • [Fix] Broken review window in case of long agent's name (#17399)
    • [Fix] Text blending in canceled chat (#17392)
    • [Fix] "Subject like" tickets filter separates letters and numbers string and connects it with OR (#17376)
    • [Fix] Error message when using a blacklisted value (#17275)
    • [Fix] Add pre-selected/default values for "Thousands separator" and "Decimal separator" (#15373)
    • [Other] Refactorings and other fixes (#17394)(#17296)(#17206)(#17122)(#10853)
    • [Improvement] New shortcuts for running chat and call (#17049)(#2975)
    • [Fix] The same shortcut is used for 2 different actions (#17480)
    • [Other] Refactoring and other fixes (#17440)(#17470)(#17473)
    • [Fix] Bad design on internal chat header when agent has long name (#17398)
    • [Fix] Broken design of active calls in case of an agent's long name (#17397)
    • [Fix] Broken design of contact widgets in case of a long name (#17396)
    • [Fix] Design of Agent priorities in case of an agent's long name (#17395)
    • [Fix] Facebook response error: Invalid appsecret_proof provided in the API argument (#17090)
    • [Other] - Refactorings and internal fixes (#17478)(#17470)(#17450)(#17437)(#17433)
    • [Fix] Postponed tickets are still routed via To solve button (#17444)
    • [Other] Refactorings and other fixes (#16554)
    • [Fix] APIv3 /tickets paging and tags filtering (#17380)(#17383)
    • [Fix] Text "is mandatory" is not translated when setting up password in customer portal (#17413)
    • [Fix] Can not split this conversation, please end Chat or Call first, then use split (#17366)
    • [Fix] Error: Given e-mail address firstName / lastName is invalid: Expecting ATEXT (Printable US-ASCII) in EmailAddress.php. (#17323)
    • [Fix] Support http header tenant configuration in LibSettingsProvider (#17222)
    • [Fix] Error: Inconsistency: missing data for file in VirusChecker.php (#17154)
    • [Style] Better design for green and red panel notifications (#15008)
    • [Other] Refactorings and other fixes (#17292)(#15756)(#17457)(#17438)
    • [Fix] Active chat failing after transfer (#17411)
    • [Fix] Unknown ticket state code. [code=] after marking ticket as Closed (#17410)
    • [Fix] Action on closed ticket that was not done is shown as if it was (#17409)
    • [Fix] Possible to change status from Closed to Postponed via rule (#17406)
    • [Fix] Possible to change status from Closed to Postponed via mass action (#17405)
    • [Fix] Implement UI for using contexts during text transformation via AI (#17291)
    • [Fix] CRM feature addition do not work properly due to wrong license update in LA (#17255)
    • [Fix] Use same version mariadb in docker-compose as in cloud (#17235)
    • [Fix] Unable to connect whatsapp twilio number with test credentials (#17232)
    • [Fix] Error: Invalid code format in Chat.class.php (#17151)
    • [Fix] Error after merge tickets with active SLA and OVERDUE (#17004)
    • [Fix] Some open tickets are displayed as overdue even though no SLA levels or rules have been set. (#16930)
    • [Fix] explode(): Passing null to parameter of type string is deprecated in La/Model/Contact (#16107)
    • [Fix] Outgoing call fails by reason of "Child call has wrong direction out" (#15704)
    • [Fix] Some tickets have incorectly shown active SLA time in ticket grid despite they are answered (#14606)
    • [Fix] SLA sometimes not applied if ticket is transferred after creation (#14502)
    • [Fix] Tickets in resolved state are overdue in some cases (#9875)
    • [Other] Refactorings and other fixes (#17157)
    • [Fix] Error "Failed to get aws cluster" in update step 5.41.2 (#17314)

    [Important notice] Requires elasticsearch

    • [Improvement] Added ticket status 'Closed' and changes in SLA behavior
    • [Improvement] Sending email via built-in mail account (#17180)
    • [Improvement] Implement ability to use contexts in ticket assistant tool (#17149)
    • [Improvement] Change texts in tickets filters (#17083)
    • [Improvement] Buy agents button description (#16214)
    • [Feature] Use AI to perform actions on selected or manually written text (#17029)
    • [Fix] Missing margin (or padding) in MessageNotification in Minimal chat window style (#17359)
    • [Fix] Something went wrong after clicking on Cancel, leave an offline message (#17349)
    • [Fix] Broken To solve number count in case of merged ticket (#17339)
    • [Fix] Possible to delete ticket in resolve and spam ticket (#17309)
    • [Fix] Not possible to delete a ticket (#17297)
    • [Fix] Outgoing smtp mail account could not be deleted. (#17284)
    • [Fix] Error occurs after finishing videocall (#17281)
    • [Fix] Resolution request not found for ticket (#17278)
    • [Fix] LDAP settings - missing styling (#17274)
    • [Fix] UnhandledSwitchCaseException: Unknown ticket state in LegacyTicketInfoLoader.php. (#17273)
    • [Fix] On transfer internal call conversation stay stuck (#17267)
    • [Fix] Call message group in canceled call stay unfinished (#17266)
    • [Fix] Action initiator is not specified in info message when manually close/delete/undelete ticket (#17260)
    • [Fix] No info messages added to a ticket when manually mark the ticket as Spam / Not spam (#17259)
    • [Fix] Second action in mass action is not executed (#17256)
    • [Fix] Assign to me button change it's position (#17249)
    • [Fix] Broken match in MigrationResolutionRequestRepository (#17246)
    • [Fix] Incorrect work of the internal ticket (#17245)
    • [Fix] After undelete of ticket there is reply to all visible for a short time (#17243)
    • [Fix] Lack of ticket controls and lost ticket after missing a chat (#17234)
    • [Fix] Update step 5.44.3 fails on build-nightly.ladesk.com (#17228)
    • [Fix] Position of tags within rules (#17226)
    • [Fix] Wrong time value in attachment description (#17217)
    • [Fix] Keyboard shortcuts panel opened when it shouldn't (#17214)
    • [Fix] Long alias - Customer portal design issues (#17210)
    • [Fix] Cancel action shortcut is not working (#17202)
    • [Fix] Error: Value of parameter eventId is too long. Maximum length is 32 characters. (#17171)
    • [Fix] default.ERROR: Request is not correctly encoded in /scripts/lib/JsLiveAgent.php. (#17156)
    • [Fix] Error: File link empty_field_link_id not found in SoundConfigurationForm.class.php (#17153)
    • [Fix] default.ERROR: Required data is missing in /scripts/lib/JsLiveAgent.php. (#17152)
    • [Fix] When agent edit predefined answer subject/message description doesn't change (#17124)
    • [Fix] Views of knowledge base articles are not counted (#17113)
    • [Fix] Duplicated agent ratings in chats (#17084)
    • [Fix] Response 500 on /api/v3/phones/_web_ on init popup from call button (#17080)
    • [Fix] Wrong diacritics in the contact if chat starts from LiveAgent / PAP (#17072)
    • [Fix] Inline images are imported only as links during Kayako migration (#17065)
    • [Fix] Error Unable to find agent by provided reviewee ID in ReviewNoticeContentBuilder (#17062)
    • [Fix] Ticket history cannot be exported when searching for specific ticket ID (#16964)
    • [Fix] Error: StringId can not be empty in SoundConfigurationForm (#16911)
    • [Fix] Flashing Ticket when opening another Ticket in the background from Ticket view (#16904)
    • [Fix] KB article added to chat from Knowledge base search section erases message draft (#16872)
    • [Fix] Error Sender account is not authorized for current department in Api/AnswerCreator (#16599)
    • [Fix] Error Invitation agent for id ... does not exist (#16597)
    • [Fix] Exception caused by empty file (filesize=0 bytes) with no filecontents (#15211)
    • [Fix] The timezone is different in Rules/SLA rules and SLA Levels / rules list (#13934)
    • [Fix] Zero size files saving (#13539)
    • [Other] Refactorings and other fixes (#17236)(#17196)(#17140)(#17132)(#17120)(#17119)(#17050)(#17037)(#17034)(#16832)
    • [Fix] "Could not validate license. Reason: Legacy mysql section is missing" during standalone intallation 5.42.6.6 (#17200)
    • [Fix] APIv3 GET /tickets doesn't work (#17263)
    • [Fix] Fix DTMF handling in IVR (#17223)
    • [Fix] Fix standalone install process (#17209)
    • [Fix] Add last_activity hosting info (#17213)
    • [Fix] WhatsApp Send a notification ticket control button is missing icon (#17199)
    • [Fix] Wrong grid of SLA rule in ticket (#17194)
    • [Fix] The answer draft is saved twice when you stop typing (#17136)
    • [Other] Refactorings and other fixes (#17059)
    • [Fix] Message discarded when you press ESC to close Add link dialog (#17192)
    • [Fix] Missing hover effect on SLA indicator in ticket header (#17191)
    • [Other] Refactorings and other fixes (#17135)
    • [Security] Security vulnerability in subscription endpoint (#17184)
    • [Performance] Improve use redis for encryption key (#17142)
    • [Fix] Broken Reports in RTL (text direction) (#17165)
    • [Fix] Undefined property: stdClass::$E in /Gpf/Rpc/Action.class.php. (#17133)
    • [Fix] Error: Failed to get active ticket index in MysqlActiveTicketIndexProjection.php (#17131)
    • [Fix] CRM plugin cannot be scrolled in (#17125)
    • [Fix] The "Error" element displayed after opening an email in Mail outbox (#17116)
    • [Fix] Incorrect date & time of agents ratings, again (#17096)
    • [Fix] Companies are not imported during Kayako migration. (#17075)
    • [Fix] The external phone device becomes shared among agents due to cloning. (#17028)
    • [Fix] Not possible to edit the predefined answer in case it's assigned to the agent (#16959)
    • [Fix] Error: Author is not an agent in Model/Author.php (#16912)
    • [Fix] Replacing hyphens with space in search causes problems (#16898)
    • [Fix] Error message when opening a call ticket via Customer portal (#16742)
    • [Fix] Unexpected results for ticket code search (#16634)
    • [Fix] mb_convert_encoding(): Passing null to parameter of type array or string is deprecated in lib/Server (#16102)
    • [Fix] Images in email tickets with inline image are not visible (#13301)
    • [Other] Refactorings and other fixes (#17137)(#17011)(#16908)(#17051)(#17143)(#17139)(#17130)(#17128)(#17117)(#17177)(#17179)
    • [Fix] "ConfigurationException: Legacy mysql section is missing" during standalone installation of 5.42.5.21 (#17087)
    • [Fix] Not possible to re-generate API v1 key (#17160)
    • [Plugin] Attachments become html files during Zendesk migration. (#17046)
    • [Feature] Add possibility to set OpenAI apikey via UI (#17023)
    • [Improvement] Not a complete description in the plugin Search & Replace (#13744)
    • [Fix] Internal chat window gets wider each time height is adjusted (#17111)
    • [Fix] Broken voting/answering of a suggestion as a customer (#17109)
    • [Fix] Ticket load report: "filters" top bar overlaps some elements of the graph (#17104)
    • [Fix] Visual glitches when hovering the edge of "Overdue" or "Remaining" element of the Importance column in tickets grid (#17097)
    • [Fix] Chats, New, Open and To Do labels are not displayed in dashboard for departments which don't have any ongoing chats, new and open tickets (#17092)
    • [Fix] Incorrect Branding Free upgrade link (#17079)
    • [Fix] Cannot set up custom domain or update SSL certificate (#17057)
    • [Fix] Users with Agent role cannot see any data in Recent tickets tab customer's details section (#17044)
    • [Fix] Error Type and subType must not be empty. Actual: application in SerializedAttachmentRepository.php (#16958)
    • [Fix] New internal chat did not pop up with 1 message (#16954)
    • [Fix] Incorrect focus of WhatsApp ticket (#15263)
    • [Performance] Slow SQL query in /api/conversations can lead to to server overload (#16903)
    • [Other] Refactorings and other fixes (#16932)
    • [Plugin] Resolved tickets were imported as Open or New during Zendesk migration (#16461)
    • [Fix] Latvian language error when logging in or setting language via url (#17056)
    • [Fix] Users with Agent role cannot see numbers in ticket filters (#17043)
    • [Fix] Error: Message cannot be empty in WhatsAppChannel/.../Text.php (#17021)
    • [Fix] Long agent alias error text (#17008)
    • [Fix] Not possible to invalidate the rating of the merged ticket (#16975)
    • [Fix] No such file or directory in /Lang/Storage/CacheFile.class.php (#16966)
    • [Fix] Answer suggestions are not available for agents (#16949)
    • [Fix] The caller's name is overwritten with an alias from the incoming INVITE (#16919)
    • [Fix] Pushstream configuration not working for one configuration and no profile set (#16833)
    • [Fix] Keyboard shortcut ctrl+s (command+s) for sending answer doesn't work in speacial scenario (#16806)
    • [Fix] Undefined array key "page" in /plugins/Kayako/Config.class.php (#16638)
    • [Fix] Trying to access array offset on value of type null in /plugins/Kayako/Task.class.php (#16637)
    • [Fix] InvalidArgumentException: Contact widget has invalid channel type G in ContactWidget.php (#16481)
    • [Fix] Incorrect meta property "og:image" url on the KB article page (#16128)
    • [Fix] Ticket action buttons accesibility (#16005)
    • [Fix] Error "Something went wrong" when merging split with original ticket (#15574)
    • [Fix] There is no preview on WhatsApp tickets in the recent tickets section (#15529)
    • [Fix] Duplicate Note added in merged ticket. (#15379)
    • [Fix] Adding WhatsApp number does not reload the WhatsApp numbers section (#15360)
    • [Fix] Problem with building release (#17099)
    • [Other] Refactorings and other fixes (#17042)(#16947)(#16924)(#16923)(#16922)(#16906)(#16894)(#16802)(#16533)
    • [Fix] Re-create planned jobs so they include necessary env config vars (#16643)
    • [Fix] Config not found on resqu machines (P14402)
    • [Improvement] Missing sorting of mass actions in other languages (#17016)
    • [Improvement] Add ES ILM policy to la_perf_pagevisit index template (#16885)
    • [Improvement] New placeholder {number} for phone number description (#16655)
    • [Fix] Gamification sections in Dashboard have cut out bottoms when there is a Dashboard notification (#17027)
    • [Fix] Overlap issue on the dashboard due to long agent name (#17007)
    • [Fix] The image of the magnifying glass moves regardless of the background (#16986)
    • [Fix] Broken drag & drop in Material KB theme (only) (#16985)
    • [Fix] Default chat text color in Minimal theme is wrong (#16974)
    • [Fix] Missing notification about account expiring soon (#16963)
    • [Fix] Unable to send answer in Facebook ticket: Failed to connect to IPv6 : Network is unreachable (#16935)
    • [Fix] The caller's name is overwritten with an alias from the incoming INVITE (#16919)
    • [Fix] Expiration time in "Edit API key" does not equal to expiration time in "API" grid (#16867)
    • [Fix] Visitor pushstream dont work on develop (#16863)
    • [Fix] Error message not found when change whatsapp message status (#16642)
    • [Fix] Empty Email details window after clicking on answer status indicator (#16432)
    • [Fix] Hovering over answer status indicator displays incorrect time in older tickets (#16431)
    • [Fix] The channel report does not include ticket information on Whatsapp's tickets (#16227)
    • [Fix] Gpf_Controller_Exception_UnsupportedRequest in Server.class.php (#15773)
    • [Fix] Error message Exception caught: (TypeError) : Cannot read properties of undefined (reading 'j') (#15613)
    • [Fix] Missing notifications about new message in WhatsApp ticket (#15264)
    • [Other] Refactorings and other fixes (#17002)(#16891)(#16782)(#16627)(#16526)(#16228)(#16225)(#16216)(#15636)
    • [Fix] Fix incorrect handling of empty valid_to_date of api key (#17003)
    • [Fix] Bad scroll position of view after opening longer ticket (#14914)
    • [Fix] Internal tickets cannot be created (#16980)
    • [Fix] LiveAgent returns 500 to LivePhone on login attempt (#16978)
    • [Fix] Something went wrong error during file upload into internal chat (#16977)
    • [Fix] Agents are not imported from Kayako migration plugin (#16854)
    • [Fix] Time in a system message (ban of a customer) (#15861)
    • [Fix] Wrong colour of contact and ticket note (#16972)
    • [Fix] BrowserWidget not faded like the rest of message group (#16969)
    • [Fix] Unable to process cursor error on chat buttons grid (#16847)
    • [Fix] InvalidArgumentException is not handled (#16750)
    • [Improvement] Dark blue theme Make read-only string more obvious (#15463)
    • [Fix] There is no way to search for contacts in es (#16962)
    • [Fix] More saturated colors for CheckBoxContainer on the dark blue theme (#16946)
    • [Fix] Edit ticket subject is not clickable if the ticket subject is too long (#16944)
    • [Fix] Error message is partly not visible when leaving too long agent rating comment (#16943)
    • [Fix] Missing bottom margin for "Contact in conflict" buttons (#16939)
    • [Fix] default.ERROR: Error getting one row. Got 0 rows in … /scripts/lib/JsLiveAgent.php. (#16800)
    • [Fix] "Assign to me" action during a chat is added as a note (#16733)
    • [Fix] "Assign to me" action on chat is not visible immediately in the ticket (#16730)
    • [Fix] Disabling the department for the agent causes errors with agent's call -> extension (#16496)
    • [Fix] Unknown form field type: A exception in Templates/FormWidgetFactory.class.php (#16462)
    • [Fix] Wrong default_mail_account_hostname after domain change action via CRM (#16458)
    • [Fix] La_Report_Task_ComputeWorkTime stuck for months (#14170)
    • [Other] Refactorings and other fixes (#16845)(#16317)
    • [Improvement] Missing styling in article editor (#16931)
    • [Improvement] Contacts - display full datetime on hover (#16921)
    • [Improvement] General settings "Number of days" (#16889)
    • [Improvement] Missing SelectableItemWidget for “View ticket’s details” (#16542)
    • [Improvement] Improve testing sending 25Mb email will not exceed memory limit (#16453)
    • [Improvement] Chats history - display full datetime on hover (#12049)
    • [Fix] Unable to update local dev hosted LA (#16951)
    • [Fix] Confusing semi-positive rating in Bubble chat window theme (#16929)
    • [Fix] Client is not translated to chosen language (#16928)
    • [Fix] Incorrect color of inactive WhatsApp templates (#16761)
    • [Fix] Error: Failed to move mailbox position / Mailbox must be in fetching state (#16726)
    • [Fix] Succesfull fetch of an email doesn't move position if it took more than 5 minutes to fetch (#16552)
    • [Fix] Calling api/v3/users/system00 returns 500 (#16406)
    • [Fix] ''Something went wrong" error when removing attachments from ticket. (#16327)
    • [Fix] Bad design of KB article editor window (#16239)
    • [Fix] Invalid parameter number: parameter was not defined error occurs after adding image to customer template via "insert image" option (#16154)
    • [Fix] Reopen Resolved Ticket setting description (#16136)
    • [Fix] Incorrect To solve description (#16027)
    • [Fix] Request New Password mail template description (#15943)
    • [Fix] Scrollbar in KB article in pre-chat form - design issue (#15936)
    • [Fix] Cannot add more WhatsApp message templates than will fit in the Translations column (#15365)
    • [Fix] List of mass actions is not sorted alphabetically (#15068)
    • [Other] Refactorings and other fixes (#16369)(#16028)
    • [Improvement] Add explanatory comments to integration scripts (#16777)
    • [Improvement] Do not wrap Agent's name in tickets grid in Material & DarkBlue theme (#15997)
    • [Fix] Inefficient SQL in /api/conversations (#16902)
    • [Fix] Ratings statistics are still incorrect (#16886)
    • [Fix] Broken row in Chat history with a chat with a lot of tags (#16882)
    • [Fix] Add tag - design issues (#16881)
    • [Fix] Additional background color after leaving a Category (#16880)
    • [Fix] Unable to get widgets via API v1 /api/widgets (#16868)
    • [Fix] Incorrect date & time of agents ratings (#16814)
    • [Fix] Undefined array key in /plugins/ClickUp/index.php (#16799)
    • [Fix] When creating customer department template, it is possible to create it without $message variable (#16752)
    • [Fix] Changed language metadata settings are applied chaotically (#16713)
    • [Fix] Warning: Unable to update ticket draft. in RpcTicketDraftEditor.php (#16695)
    • [Fix] Error Answer sender configuration has invalid sender account id in AnswerSenderConfigurator (#16629)
    • [Fix] Multiword value in Ticket field in Custom filter causes empty results (#16491)
    • [Fix] Error Mail account address is not allowed as recipient (#16485)
    • [Fix] Error Rewritten query string contains control characters or spaces (#15951)
    • [Fix] Add the tool tip to the "Time" column in "Online visitors" section (#15680)
    • [Fix] Change names of New ticket actions (#15667)
    • [Fix] The department's email configuration uses the same dialog to configure distinct options (#14318)
    • [Fix] ActiveCampaign Integration plugin overlays other tabs of the Customer details section (#16879)
    • [Fix] Details & comments of old ratings are missing in tickets (#16810)
    • [Fix] strlen(): Passing null to parameter #1 of type string is deprecated in UploadBase.class.php. (#16621)
    • [Fix] Elasticsearch: Put mapping request failed. (#15372)
    • [Improvement] Responsive graphs in Dashboard (#10782)
    • [Improvement] Allow editing question in query part of custom prompt in ticket assistant feature (#16896)
    • [Improvement] Remove grid table from gamification badges (#16330)
    • [Fix] API section: "Your API URL" string has loading placeholder (#16865)
    • [Fix] Invalidating old rating does not remove the rating from ticket (#16812)
    • [Fix] Unused Kernel instance in public/index.php (#16807)
    • [Fix] Unable to create Recipient in Send mail action (#16748)
    • [Fix] InconsistentDataException: Answer FROM address is missing in MysqlAnswerRepository.php (#16731)
    • [Fix] Warning: Department id parameter is mandatory in RpcTicketDraftCreator.php (#16693)
    • [Fix] Broken Performance report in My Profile(#15776)
    • [Fix] Domain settings redundant info (#15355)
    • [Other] Refactorings and other fixes (#16756)
    • [Fix] Deprecated logs in … /vendor/draventju/useragent-parser/… . (#16579)
    • [Fix] Company contacts can't be used to create new Internal ticket (#16516)
    • [Improvement] Very slow ticket and kb articles indexation into SemanticWrap (#16861)
    • [Improvement] Always allow to generate answer suggestion if ticket assistant feature is active (#16738)
    • [Fix] Some tags after refactoring are not readable (#16862)
    • [Fix] Panel statistics got incorrect after update to 5.42.4.12 (#16852)
    • [Fix] Remove pointless Delete agent rankings custom role permission (#16811)
    • [Fix] AI custom prompt fails with error on resolved tickets (#16714)
    • [Fix] Some translations are set to type "B" (both) even though they don't need to be (#16666)
    • [Fix] Error Missing Message-Id header in delivery report in MultipartDeliveryReportExtractor (#16441)
    • [Fix] Company name not visible in ticket owner's details (#16169)
    • [Improvement] Tag archiving functionality (#15820)
    • [Fix] There is missing context in answer suggestion debug log (#16844)
    • [Fix] Active calls content is linked to also to reports item (#16715)
    • [Other] Refactorings and other fixes (#16837)(#16823)(#15405)
    • [Improvement] Skip invalid template translations and add validation task for proofreader (#16803)
    • [Fix] Apply context source filtering even while using fine-tuned model (#16798)
    • [Fix] Different positioning in Email details (#16795)
    • [Fix] Clicking on another submenu does not collapse current submenu window (#16774)
    • [Fix] Search in contacts by whole name (#15953)
    • [Fix] Ticket with incorrect content set to preview can break tickets grid (#15160)
    • [Other] Refactorings and other fixes (#16675)(#10790)
    • [Improvement] Log and return trace-id with each request (#14524)
    • [Improvement] Change pre-set theme for contact widgets (#16791)(#16790)(#16789)
    • [Improvement] Make shortcuts usable on macOS (#16775)(#16804)
    • [Improvement] Option to collapse expanded submenu (#16773)
    • [Improvement] Ticket history in sidebar should contain also agent/department (#7762)(#15498)
    • [Improvement] Focus message field when switching through internal chat recipients (#7436)
    • [Fix] Status label in AI has wrong colour (#16285)
    • [Fix] Old rankings have missing colours in Ranking report (#16768)
    • [Fix] Additional scrollbar in Customer portal settings (Own HTML) (#16765)
    • [Fix] TicketOwner widget - Remove hint not fully visible (#16762)
    • [Fix] Broken CRM plugin (#16758)
    • [Fix] Parallel registrations form agent's browser (#16381)
    • [Fix] Shifted statuses in KB articles table (#16240)
    • [Fix] Ticket attachments grid does show information about no attachments (#16184)
    • [Fix] Bad design of a row containing multiple tags in Chats history section (#15716)
    • [Fix] Useless scrollbar in collapsed ticket action editor (#15576)
    • [Fix] Inline images in quoted text of agent replies are sent with relative URL (#15557)
    • [Fix] Wrong alligning in time tracking configuration in Material/Dark blue theme (#14976)
    • [Other] Refactorings and other fixes (#16704)(#16647)
    • [Security] Privilege escalation vulnerability (#16498)
    • [Improvement] Make map in contact details expand (#16746)
    • [Fix] Background colors to distinguish ticket items added by agent/customer/system are missing (#16760)
    • [Fix] Long lines of "Not delivered report" are not wrapped (#16744)
    • [Fix] Missing max/min value in Agent priorities (Chat/Call settings) (#15527)
    • [Fix] Different size of DialogPanel per Type (#14871)
    • [Other] Refactorings and other fixes (#15636)(#16759)
    • [Fix] Array to string conversion in MysqlTicketItemReviewProjection (#16741)
    • [Fix] Filter for Agent in Agents' ratings report does not work (#16732)
    • [Fix] Agents do not see their ratings (#16724)
    • [Fix] Data error in Agents' ratings report sorted ascending (#16722)
    • [Fix] Class La_Features_Ranking_Badges_Rewarded not found (#16720)
    • [Fix] Something went wrong received after trying to rate answer from customer portal (#16719)
    • [Fix] The number of open tickets changes regardless of the actual presence of such tickets in the filter. (#16706)
    • [Fix] Missing scrollbar in Dashboard Gamification section again (#16700)
    • [Fix] Row content aligned upwards (#16697)
    • [Fix] Not delivered answer does not reopen ticket (#16632)
    • [Fix] PHP Deprecated in tests (#16548)
    • [Fix] Error - Ticket not found (#15805)
    • [Fix] InconsistentDataException in LegacyTicketInfoLoader.php (#15648)
    • [Fix] 360dialog - shiffted attachments (#15245)
    • [Other] Refactorings and other fixes (#16680)
    • [Improvement] Change crm "My account" link to account.liveagent.com (#15752)
    • [Fix] Error - Unknown customer message content type (#16674)
    • [Fix] Error Port is out of the range (#16623)
    • [Other] Refactorings and other fixes (#16696)
    • [Feature] Allow retry answer suggestion generation with custom prompt (#16535)
    • [Fix] Strange design of Agent and Requester columns (#16673)
    • [Fix] Double loading circle (#16672)
    • [Improvement] Agent ratings improvements and redesign (#15114)
    • [Improvement] Skip invalid translations in Crowdin synchronisation process (#16679)
    • [Fix] Suomi (Finnish) language error when logging in or setting language via url (#16676)
    • [Fix] Weird border of Status panel in Change status action (#16667)
    • [Fix] Color of placeholder in TextBoxContainer in Dark blue theme (#16662)
    • [Fix] Error Invalid limits in LimitsDeserializer (#16612)
    • [Fix] Unable to get ticket messages via API v1 /api/conversations/[conversationid]/messages (#16497)
    • [Fix] Chat availability shows incorrect values (#16041)
    • [Fix] Pass config path to resqu job environment params (#16643)
    • [Other] Refactorings and other fixes (#16671)(#16635)(#16571)(#16502)
    • [Fix] Invitations do not work (#16650)
    • [Fix] Prepare switch from semantic-match to fine-tuned AI model (#16649)
    • [Other] Refactorings and other fixes (#16534)(#11992)
    • [Plugin] Resolved tickets were imported as Open or New during Zendesk migration. (#16461)
    • [Fix] Invitations do not work (#16650)
    • [Fix] Critical error after removing attachment from WhatsApp ticket (#16645)
    • [Fix] Filter ticket counts show 99+ tickets despite of there are more than 130000 tickets in total (#15458)
    • [Fix] Fix PHP 8.2 deprecation in external library slack-php-api (#16577)
    • [Fix] Error: 400 Bad Request and InvalidCiphertextException returned from https://kms.eu-west-1.amazonaws.com (#16613)
    • [Fix] Error during event creation - type ASSU (#16546)
    • [Improvement] Wrap long lines of AI output (#16550)
    • [Fix] Link Read more for "Use LiveAgent mail servers" redirected to "Forwarding" article (#16609)
    • [Fix] Department's name covers the button (#16606)
    • [Fix] Exception: Passing null to parameter #2 ($code) of type int is deprecated in SymfonyMailer/ESmtpTransport.php (#16592)
    • [Fix] There are missing tickets and kb articles in SW index (#16551)
    • [Fix] Creating the copy of an agent is stuck (#16212)
    • [Fix] TicketNoRights log level (#15127)
    • [Other] Refactorings and other fixes (#16572)
    • [Fix] Agent could not reply to Facebook private message (#15722)
    • [Other] Refactorings and other fixes (#16224)
    • [Fix] Missing scrollbar in Dashboard Gamification section (#16564)
    • [Fix] Weird design of unavailable serviceStatusWidget (#16558)
    • [Improvement] Dashboard To do label improvements (#16541)
    • [Improvement] Alignment of the attachments inside internal chat/Color of the right bottom corner (#16539)
    • [Improvement] Improve visibility of active chat and call service icons in LA panel (#16167)
    • [Fix] Received HTML email breaks agent panel design (#16547)
    • [Fix] Saved ticket filters changing height when editting filters list (#16537)
    • [Fix] Link How to set up an Okta application redirected to 404 (#16536)
    • [Fix] Moving IntegrationCodeNote (only Dark blue theme) (#16514)
    • [Fix] MysqlAnswerRepositoryTest is failing (#16508)
    • [Fix] Passing null to parameter #1 ($string) of type string is deprecated in String.class.php. (#16025)
    • [Other] Refactorings and other fixes (#16504)(#16305)
    • [Feature] Use different AI model which is able to process more tokens (#16513)
    • [Improvement] Improve the semanticwrap index structure (#16520)
    • [Fix] Another agent typing detection feature is not working (#16213)
    • [Fix] Undefined array key 0 in PrestaShop/index.php (#16168)
    • [Fix] Is not empty operator evaluates as true if the checked field doesn't exist (#15295)
    • [Other] Refactorings and other fixes (#16468)
    • [Fix] Latvian language error when logging in or setting language via url (#16523)

    [Important notice] Requires PHP 8.2

    • [Improvement] Compatibility for php 8.2 and set minimal requirement to this version (#16094)
    • [Fix] Failed get dynamo db table name from ticket and ticket item configurators (#16511)
    • [Fix] Design issue - Customers (only Dark blue theme) (#16505)
    • [Fix] Size of badges in dashboard (#16499)
    • [Fix] Email subject with a hyphen not found using Elasticsearch (#12314)
    • [Other] Refactorings and other fixes (#16325)(#16299)(#15713)(#16512)
    • [Improvement] Reorganise Configuration menu items (#16495)
    • [Improvement] Show sources for generated answer suggestions (#16201)
    • [Fix] Creation of dynamic property WhichBrowser\Analyser\Header\Useragent::$data is deprecated (#16507)
    • [Fix] null given in TwocheckoutUtil.php (#15984)
    • [Fix] The agent can't change his Agent panel language (#16490)
    • [Fix] Change Mysql to MysqlDoctrine when shift version in build gradle (#16488)
    • [Fix] Answer suggestion is not generated when the last ticket question is followed by system messages (#16430)
    • [Fix] Answer scheduled icon does not change status without re-opening the ticket (#16410)
    • [Fix] Something went wrong on reply in ticket with huge quoted message history (#16409)
    • [Fix] htmlentities(): Passing null to parameter of type string is deprecated in Gpf/Common/HTMLUtils (#16075)
    • [Fix] Required parameter $secretWord follows optional parameter (#15668)
    • [Fix] Behavior after active OAuth login method is disabled (#15462)
    • [Fix] Default logging configuration for standalone LA should not print to stdout (#15084)
    • [Other] Refactorings and other fixes (#16253)(#15765)(#15149)(#16467)
    • [Improvement] TicketAssistant: Do not index tickets older than one year (#16424)
    • [Fix] Typo in SSL certificate validation options (#16457)
    • [Fix] UnexpectedValueException: Failed to deserialize answer sent state. in MysqlAnswerRepository.php (#16429)
    • [Fix] Grid elements extend beyond grid when resizing window (#16393)
    • [Fix] TicketAssistant indexing task is stuck (#16358)
    • [Fix] Notice: iconv(): Detected an incomplete multibyte character in input string in …/Infrastructure/Parser/ZBatesonRootPart.php. (#16340)
    • [Fix] Gpf_Rules_Exception_ExecutionStop error (#16300)
    • [Fix] Rules: Saint Pierre and Miquelon territory can't be used in the "Requester is from" condition (#16122)
    • [Fix] json_decode(): Passing null to parameter of type string is deprecated in lib/Controller (#16078)
    • [Other] Refactorings and other fixes (#16447)(#16446)
    • [Improvement] Searching in connected email accounts (#16412)
    • [Fix] Error Failed to create AnswerDraft (#16359)
    • [Fix] Error Unable to change answer draft content (#16348)
    • [Fix] Answer suggestion generation fails for too long questions (#16170)
    • [Other] Refactorings and other fixes (#16434)(#14873)
    • [Improvement] Open Calls and Chats in Tickets main content (#16349)
    • [Fix] Visitors cannot attach files in contact form and pre-chat form (#16418)
    • [Fix] Failed to load Answer error (#16382)
    • [Fix] Dashboard is too messy on mobile device (#16380)
    • [Fix] trim(): Passing null to parameter #1 ($string) of type string is deprecated in CallUrlTask.class.php. (#16360)
    • [Fix] Deprecated logs in vendor/html2text/html2text/src/Html2Text (#16091)
    • [Improvement] Incorrect links to Twitter guides in LiveAgent panel (#16238)
    • [Fix] Missing quoted text when forwarding (#16389)
    • [Fix] The modal window is not stretched over the entire window frame (#16346)
    • [Fix] Error Invalid value for 'type', must be one of... in API/V3/Model/Message.class.php (#16328)
    • [Fix] str_replace(): Passing null to parameter of type array string is deprecated in La/Features/Twilio/Messages (#16088)
    • [Fix] explode(): Passing null to parameter of type string is deprecated in La/Conversation/ConversationsTable (#16077)
    • [Fix] htmlspecialchars(): Passing null to parameter of type string is deprecated in Gpf/RestApi/Response/Encoder/Xml (#16076)
    • [Fix] trim(): Passing null to parameter of type string is deprecated in La/Api/Auth/ApiLocksmith (#16073)
    • [Fix] trim(): Passing null to parameter of type string is deprecated in La/Api/V3/ContactsBase (#16059)
    • [Fix] TicketSla: dont change state to answer after mark as not spam (#16373)
    • [Fix] TicketSla: always open state after postpone and validate solution (#16370)
    • [Fix] strlen(): Passing null to parameter #1 ($string) of type string is deprecated in /La/Api/Helper/ConversationHelper.class.php. (#16341)
    • [Fix] Add all function in Ticket/Chat/Call department's section incorrectly adds agents to the department (#16293)
    • [Fix] The dictionary is not loaded on standalone (#16290)
    • [Fix] Twitter Application Setup section texts improvements (#16237)
    • [Fix] Add contacts to company window loads all contacts alltogether (#16173)
    • [Fix] Deprecated logs in vendor/whichbrowser (#16144)
    • [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/NewPost.class.php on line 24 (#16103)
    • [Fix] Exception::__construct(): Passing null to parameter of type string is deprecated in RestApi/ProcessingException (#16101)
    • [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/PageDriver/Hosted (#16092)
    • [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/InstagramMedia (#16090)
    • [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/PagesTableBase (#16081)
    • [Fix] ip2long(): Passing null to parameter of type string is deprecated in GeoIp/Location (#16079)
    • [Fix] json_decode(): Passing null to parameter of type string is deprecated in La/Rpc/MessageGroup (#16072)
    • [Fix] htmlentities(): Passing null to parameter of type string is deprecated in TicketKBSuggestions (#16070)
    • [Fix] strtotime(): Passing null to parameter of type string is deprecated in /opt/qu/apps/versions/la/5-39-6-79/include/La/TimeRules/TimeRule (#16068)
    • [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/NewComment (#16064)
    • [Fix] substr(): Passing null to parameter of type string is deprecated in Gpf/Ui/Page/SessionInfo (#16063)
    • [Fix] explode(): Passing null to parameter of type string is deprecated in La/Api/V1/Conversations/PostHandler (#16061)
    • [Fix] preg_match(): Passing null to parameter of type string is deprecated in Gpf/Net/MobileDetect (#16056)
    • [Fix] Internal server error: [HTTP/1.1 404 NOT FOUND] after a finished call (#15911)
    • [Fix] Error Failed to execute 'unobserve' on 'IntersectionObserver' when picking up ringing chat (#15721)
    • [Improvement] Responsivity - show ticket sidebar only on demand on mobile device and other responsivity improvements and fixes (#16296)
    • [Improvement] Show email answer status directly in ticket (#15944)
    • [Fix] Undefined array key "status", "state" in …/plugins/Magento2/index.php. (#16336)
    • [Fix] Undefined array key "port", "pass", "user" in …./Services/Twilio/TinyHttp.class.php. (#16331)
    • [Fix] When ticket is answered, due date is not displayed in grid (#16326)
    • [Fix] The unsent agent's message on chat is not discarded after clicking on the Cancel button (#16276)
    • [Fix] Save as new department function does not clone agents (#16271)
    • [Fix] strtolower(): Passing null to parameter of type string is deprecated in La/Customer/CustomersListBoxTableData (#16066)
    • [Fix] strpos(): Passing null to parameter of type string is deprecated in La/Api/V3/Extensions (#16060)
    • [Fix] json_decode(): Passing null to parameter of type string is deprecated in Gpf/Rpc/FormHandler (#16058)
    • [Fix] htmlspecialchars(): Passing null to parameter of type string is deprecated in La/Agent/Page/LoginMobile (#16057)
    • [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Api/V3/ChatsGrid (#16055)
    • [Fix] Passing null to parameter of type string is deprecated in Gpf/RestApi (#16050)
    • [Fix] Incorrect pushstream address chosen (#15998)
    • [Fix] Inline images are not sent correctly to email accounts (#15764)
    • [Fix] Do not wrap up ticket items with mail delivery notifications (#15690)
    • [Other] Refactorings and other fixes (#16344)(#16294)(#13544)(#16350)(#16357)(#16343)
    • [Improvement] Allow index existing tickets to improve answer suggestions (#15872)
    • [Fix] Replace substr with mb_substr in ZSE/ZSDis plugins (#16314)
    • [Fix] explode(): Passing null to parameter of type string is deprecated in Gpf/Model/Filter (#16062)
    • [Fix] trim(): Passing null to parameter of type string is deprecated in La/Model/User/Visitor (#16054)
    • [Fix] explode(): Passing null to parameter of type string is deprecated in La/MobileApp/Conversation/ConversationsTable (#16053)
    • [Feature] Shopify plugin: update API version (#16161)
    • [Improvement] Responsivity: Ticket reply subject (#16297)
    • [Improvement] Responsivity: Ticket primary action Send button (#16295)
    • [Improvement] Use http authentication when retrieving whatsapp media from Twilio (#16200)
    • [Fix] When new ticket is submitted it is added to TicketQueue but agent panel is not notified by event (#16311)
    • [Fix] Missing method error during standalone update (#16301)
    • [Fix] User department status for phone service stay enabled after disable general voice status (#16298)
    • [Fix] Chat and call service configuration does not work properly. (#16281)
    • [Fix] Menu items are centered instead of lined up to the left (#16279)
    • [Fix] Answer suggestion generation fails for too long questions (#16170)
    • [Fix] stripslashes(): Passing null to parameter of type string is deprecated in La/Page/Kb/NotFound (#16052)
    • [Fix] Passing null to parameter of type string is deprecated in La/Page/ContactForm (#16051)
    • [Fix] Improve answer suggestion custom prompt template validation in UI (#16040)
    • [Fix] Some dialogs havent responsive width (#16012)
    • [Fix] "Submit ticket" form on KB is sometimes sent with empty email and name fields (#15962)
    • [Other] Refactorings and other fixes (#16258)(#16257)(#15976)
    • [Fix] Error The dictionary is not loaded during agent application startup on standalone (#16241)
    • [Improvement] Option to always display MessageGroup times (#16044)
    • [Improvement] Improve visibility of edit columns of the ticket grid in DarkBlue theme (#16002)
    • [Improvement] Confusing internal chat focus view in DarkBlue theme (#16001)
    • [Improvement] Popup window to reload panel is not visible very well in DarkBlue theme (#15999)
    • [Fix] Change password form has negative margin value (#16241)
    • [Fix] \Qu\La\TicketQueue\Domain\ToSolveQueue\TicketRepository (#16206)
    • [Fix] hash_hmac(): Passing null to parameter of type string is deprecated in Gpf/Common/Token (#16143)
    • [Fix] Deprecated logs in La/Model/Message/Convertor (#16115)
    • [Fix] Return types should be compatible in Gpf/Data/Record (#16112)
    • [Fix] Search in all box does not resize all the way according to filters column (#16099)
    • [Fix] json_decode(): Passing null to parameter of type string is deprecated in Gpf/Templates/FormWidgetFactory (#16086)
    • [Fix] Passing null to parameter of type string is deprecated in Gpf/Rules/TemplateReplace (#16049)
    • [Fix] Chat availability shows incorrect values (#16041)
    • [Fix] Saving changes in agent assignment to chat service within department does not work (#15949)
    • [Fix] Error : call :connection test relay finish error timed out (#15927)
    • [Fix] KB articles are available in other multi KBs (#14852)
    • [Feature] Outgoing calls via External phone (#15150)
    • [Fix] Wrong position of Start internal call button in Dashboard (#16217)
    • [Fix] Hide ticket filters on smaller screens, when ticket is opened (#16182)
    • [Fix] [IAID:anything] substring in a message breaks ticket opening (#16125)
    • [Fix] trim(): Passing null to parameter of type string is deprecated in La/Page/Kb/Rpc/ArticleLoadService (#16065)
    • [Other] Refactorings and other fixes (#16162)
    • [Fix] Undefined array key when importing users with Intercom plugin (#15444)
    • [Fix] Discard button in a New (internal) call (#16160)
    • [Fix] Creating agent using "clone" action does not work (#16204)
    • [Fix] Missing default values in chat settings (#16202)
    • [Fix] Answer suggestion is loaded but not being shown (#16197)
    • [Fix] Stuck saving of agent profile (#16194)
    • [Fix] stripslashes(): Passing null to parameter of type string is deprecated in La/KnowledgeBase (#16129)
    • [Fix] str_replace(): Passing null to parameter of type array string is deprecated in La/Model/User/Avatar (#16104)
    • [Fix] Implicit conversion from float to int loses precision in Gpf/Common/ImageResizer (#16095)
    • [Fix] explode(): Passing null to parameter of type string is deprecated in La/Customer/CustomersTableBase (#16084)
    • [Fix] Implicit conversion from float -INF to int loses precision (#16082)
    • [Fix] Not possible to start a call/video call on a phone using Firefox (#16015)
    • [Fix] Invalid redirect URI in Microsoft oauth_connector: http instead of https (#15968)
    • [Fix] Saving departments from the agent configuration does not work (#16187)
    • [Fix] Outgoing email attachments marked as insecure files (#16186)
    • [Fix] Menu panel is missing when used language's text direction is right to left (#16179)
    • [Fix] Error when creating an email template for a newly created department (#15561)
    • [Other] Refactorings and other fixes (#16159)(#16158)
    • [Fix] Incorrect redirect for older inline attachments (#16166)
    • [Fix] Unable to get messages from merged ticket by requesting …./api/conversations/[conversationid]/messages. (#16126)
    • [Fix] explode(): Passing null to parameter of type string is deprecated in Qu/La/TicketGateway/Legacy/Application/Service/WhatsApp/WhatsAppCustomerLoader (#16106)
    • [Fix] strlen(): Passing null to parameter of type string is deprecated in La/KnowledgeBasePreview (#16093)
    • [Fix] explode(): Passing null to parameter of type string is deprecated in La/Api/V3/ContactPhones (#16087)
    • [Fix] Deprecated logs in La/Contact/DepartmentData (#16085)
    • [Fix] trim(): Passing null to parameter of type string is deprecated in La/Config/SoundsTableData (#16083)
    • [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Features/Twilio/Controller/RuningCall (#16074)
    • [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Page/Kb/Search (#16067)
    • [Fix] Copying department via "save as new department" function fails on an error (#15946)
    • [Fix] Not possible to pick up the call from queue (#15925)
    • [Fix] InvalidArgumentException: Invalid value for 'type', must be one of … in MessageGroup.class.php (#15878)
    • [Fix] Needless Ticket reply from agent's email address setting in Email settings (#15670)
    • [Fix] Inconsistent "delete attachment" functionality in "Ticket Attachments Management" plugin (#14549)
    • [Fix] Unable to upload image to chat or ticket with adblock (#5764)
    • [Other] Refactorings and other fixes (#15564)
    • [Fix] trim(): Passing null to parameter of type string is deprecated in GmailDeliveryReportExtractor (#16113)
    • [Fix] http_build_query(): Passing null to parameter of type string is deprecated in Qu/La/OAuthConnector/Infrastructure/Client/MicrosoftGuzzleClient (#16089)
    • [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Rules/Actions/SendMail (#16080)
    • [Fix] Incorrect urls in plugin controllers (#15980)
    • [Fix] Call recordings are not merged (#15853)
    • [Fix] Notes are not merged (#15760)
    • [Fix] 'DataIntegrityException: Agent service not found' error when agent try to log in to agent's panel. (#15589)
    • [Other] Refactorings and other fixes (#16096)(#16133)

    [Important notice] Requires PHP 8.1

    • [Improvement] Increase custom prompt template text length (#16039)
    • [Fix] Passing null to parameter of type string is deprecated in ZBatesonRootPart.php (#16047)
    • [Fix] Ticket messages optimisation for mobile devices (#15978)
    • [Fix] Undefined array key "internal" in …templates/kb/material_kb/…template.message_group_stpl.php (#15964)
    • [Fix] Nicereply API important change: unique identifiers (UUIDs) (#15935)
    • [Fix] Cannot connect facebook page, getting error Missing required field: access_token (#15877)
    • [Fix] Facebook page cannot be activated with error: Missing required fields: success (#15858)
    • [Fix] AI suggests answer only for one email request from two (more) (#15828)
    • [Fix] Error relocating /usr/bin/curl in Running install_hosted.php and Initializing RedisInsight (#15640)
    • [Fix] Open tickets label not visible in dashboard (#14837)
    • [Other] Refactorings and other fixes (#14366)(#11370)
    • [Fix] Upgrade Twitter integration to use APIv2 (#15649)
    • [Fix] Content is not stretched on mobile viewport, if resizer was used (#16031)
    • [Fix] Not possible to save checkbox to Allow user change status in department (#16030)
    • [Fix] Not possible to change language via agent panel (#16011)
    • [Fix] Undefined array key in TicketsHistory.class.php (#15900)
    • [Fix] Bounce notification added to incorrect message (#15889)
    • [Other] Refactorings and other fixes (#15995)(#11370)
    • [Improvement] Too small input of chat / call priority in Material & DarkBlue theme (#15996)
    • [Improvement] Allow to change answer suggestion prompt template via UI (#15832)
    • [Fix] Incorrect pushstream address chosen (#16000)
    • [Fix] CreateDeleteCallButton e2e not stable (#15988)
    • [Fix] Undefined array key 1 in GmailDeliveryReportExtractor.php. (#15979)
    • [Fix] PUT /tickets/{ticketId} returns Internal server error: Failed to get Ticket Tags (#15970)
    • [Fix] Working with tags via PUT on api/v3/tickets/{ticketId} is not reliable (#15967)
    • [Fix] SSO does not work on custom domain (#15929)
    • [Fix] TicketSla: ResolutionRequestRepository (#15881)
    • [Fix] Call to getIdentity() on null in ApplicationIdentityProvider.php (#15696)
    • [Fix] Error message - Invalid limit (#15542)
    • [Fix] Design issues - Chat/Call settings (#15528)
    • [Improvement] Change Google Universal Analytics to GA4 (#15292)
    • [Fix] Salesforce integration doesn't work with custom domain (#15931)
    • [Fix] Delete Suggestion category - missing right margin in delete button (#15922)
    • [Fix] Design issue - custom plugin in Dark Blue theme (#15903)
    • [Fix] TicketSla: AnswerRequestRepository (#15880)
    • [Fix] Split ticket item cannot be exported to HTML (#15869)
    • [Fix] Language of agent panel is not changed (#15863)
    • [Fix] KB Email template load fails if template has attachements (#15834)
    • [Fix] Pipedrive integration doesn't work with custom domain (#15822)
    • [Fix] WA Could not send from agent panel .webp file (#15811)
    • [Fix] Cannot upload file to Knowledgebase email template (#15795)
    • [Fix] Undefined property: stdClass::$orgid in Module.class.php (#15791)
    • [Fix] Undefined array key in Ranking.class.php. (#15777)
    • [Fix] Jira plugin can't be disabled. (#15710)
    • [Fix] Calls ring to agents on pause (#15702)
    • [Fix] Exception: No route found for "…/public/README.md" in RouterListener.php (#15699)
    • [Fix] Email was fetched but created empty ticket or didn't create ticket at all (#15689)
    • [Fix] Incorrect text direction after update of self-hosted account (#15555)
    • [Fix] Removing/Adding tags into tickets (#15546)
    • [Fix] TIMEZONE setting is causing problems (#15438)
    • [Fix] Wrong time set up for agent ranking report (#15433)
    • [Fix] Queue cron doesn't respect the TIMEZONE setting (#15410)
    • [Fix] Error Row does not exist in rule triggered by message added from WA (#15407)
    • [Fix] Unable to convert participant message to legacy format message. (#15032)
    • [Fix] Time rules executing two times (#14115)
    • [Performance] Improve kernel initialization performance (#15956)
    • [Other] Refactorings and other fixes (#15933)(#15932)(#15234)(#15105)(#13542)
    • [Improvement] Improving text contrast in material theme for enhanced readability (#15885)
    • [Improvement] Ticket Assistant feature performance improvement (#15873)
    • [Fix] Ticket assistant event handlers should not be invoked when module is not configured (#15883)
    • [Fix] Insufficient semanticwrap api client error handling (#15876)
    • [Fix] Broken Tickets section in contact details (#15868)
    • [Fix] Export ticket to HTML/PDF function is using account times instead of agent's times (#15827)
    • [Fix] Language of agent panel is not changed (#15863)
    • [Fix] Checkbox not highlighted when moving focus between form fields by [Tab] (#15849)
    • [Fix] Agent is not able to use TicketAssistant (#15836)
    • [Fix] Attachment internal format is not translated in KB article with display full text option (#15757)
    • [Fix] Broken size of plugin widget in contact/ticket details (#15839)
    • [Fix] Internal KB category - missing/shifted Internal label (#15815)
    • [Fix] DataIntegrityException "Ticket item … not found" when trying to open a merged ticket (#15794)
    • [Fix] Different text wrapping in article editor depending on used agent panel theme (#15761)
    • [Fix] Warnings in La_Search_Task_ReindexTrackingTask (#15661)
    • [Fix] Error - Not found (#15560)
    • [Other] Refactorings and other fixes (#15855)(#15646)(#14386)
    • [Other] Refactorings and other fixes (#15495)
    • [Fix] Undefined array key "status" in .template.my_ticket_no_rights_stpl.php (#15784)
    • [Fix] Variable list on "Slack notification template" not designed properly (#15769)
    • [Fix] Undefined array key "id" in Dialog360MessageCallback.php (#15758)
    • [Fix] Parameter #1 $value of function strval expects bool|float|int|resource|string|null, mixed given (#15727)
    • [Fix] Missing scroller in Facebook pages section (#15717)
    • [Fix] Saving changes in agent assignment to department does not work (#15508)
    • [Other] Refactor and other fixes (#15366)
    • [Fix] UnhandledSwitchCaseException: "Unknown ticket state…." in LegacyTicketInfoLoader.php (#15775)
    • [Fix] Bad design of a row containing multiple tags in Active calls section (#15715)
    • [Fix] Exception: Invalid method override __CONSTRUCT at RouterListener.php (#15700)
    • [Fix] Undefined array key internal in template.deleted_stpl.php (#15687)
    • [Fix] Cannot reorder tickets in tasks bar (#15672)
    • [Fix] Incorrect behavior in MicrosoftGuzzleClientFactory (#15664)
    • [Fix] First attempt for update from 5.37 to 5.39 fails with Aws cluster is missing (#15627)
    • [Fix] Error message Plugins engine exception: Unhandled exception: "No identity" in class La_Main, STOPPING (#15616)
    • [Fix] Partially hidden fields in Chat window settings (#15582)
    • [Fix] Impossible to log in after creating config.yml on standalone (#15481)
    • [Fix] Incorrect built-in email address in accounts with custom domain (#15457)
    • [Fix] Incorrect email address for forwarding in accounts with custom domain (#15456)
    • [Fix] Call devices table loading very slowly (#15441)
    • [Fix] Broken Rule with empty error message. (#15394)
    • [Fix] Broken chat window after transfer (#15103)
    • [Fix] Option to reply specific message is missing if ticket source is not email (#14828)
    • [Fix] Material/Obsidian: two digits rules numbers not visible in the rule grid (#14363)
    • [Refactoring] Refactorings and other fixes (#15770)(#15748)(#15746)(#15741)(#15725)(#15714)(#15705)(#15655)(#15556)(#15400)
    • [Fix] WooCommerce invalid Invalid content-type error (#15335)
    • [Fix] Unexpected end tag in TicketExport HtmlStringPurifier (#15669)
    • [Fix] Invalid tag id in ticket tags. (#15647)
    • [Fix] Error during event creation - RCH (#15643)
    • [Fix] Undefined array key 1 in KbSmartLinks/Main.class.php (#15637)
    • [Fix] Failed create encryptors for standalone installations (#15634)
    • [Fix] Missing bottom padding of a dialog when merging contacts (#15609)
    • [Fix] Unknown event type - RCH (#15596)
    • [Fix] Design issues - Chat window (#15581)
    • [Fix] Argument #2 must be of type string, array given in generateWidget. (#15565)
    • [Other] Refactorings and other fixes (#15399)
    • [Improvement] Replying to emails sent from agent's email addresses (#15585)
    • [Fix] Deprecated logs on php 8.1 (#15633)
    • [Fix] Notifications are displayed when you add or remove tags (#15631)
    • [Fix] Avatars on mobile view are not designed properly (#15619)
    • [Fix] Design issues - New internal ticket (#15612)
    • [Fix] Button naming includes word 'LegacyButton' (#15579)
    • [Fix] Broken drag&drop in Chat and Suggestion (#15472)
    • [Fix] Export to HTML/PDF opens in a new tab (#15332)
    • [Fix] Rules get broken if DB connection is terminated by infrastructure operations (#14321)
    • [Other] Refactorings and other fixes (#15228)(#13994)(#15656)(#15591)
    • [Improvement] Compatibility with ElasticSearch 8.0 (#11382)
    • [Fix] TypeError in WhatsAppChannel/Infrastructure/Persistence/DynamoDbAgentMessageRepository.php" (#15608)
    • [Fix] Big Pipedrive icon in ticket owner view (#15569)
    • [Fix] Authentication not working for mailboxes using CramMd5 (#15563)
    • [Fix] The collapse button on reply is displayed also when you maximize the reply window but doesn't work correctly (#15562)
    • [Fix] Error message - "Unsupported role type: 'V'. Cannot be answer author." (#15550)
    • [Fix] The search field in the agent departments table is not cleared after saving agent departments (#15548)
    • [Fix] READONLY You can't write against a read only slave (#15484)
    • [Fix] Hint for "Open ticket" shortcut is displayed in wrong place (#15453)
    • [Fix] Ticket history doesn't show department (#15446)
    • [Fix] Change plan button visible but doesn't work in standalone (#15445)
    • [Fix] Error Given ContentType is not a valid when opening ticket (#15437)
    • [Fix] Kayako migration: broken attachments in tickets (#15409)
    • [Fix] Digitale process SIP from different hosts (#15393)
    • [Refactoring] Refactorings and other fixes (#15604)(#15559)
    • [Fix] Change IVR in Rules have too small input box (#15551)
    • [Fix] Could not create WA ticket (#15525)
    • [Fix] Merge into action does not work (#15519)
    • [Fix] Clean up installed testing account and version after PR is merged (#15492)
    • [Fix] Too few arguments to function La_Mobile_Status::__construct() (#15483)
    • [Fix] Agent was not intentionaly removed from department (#15383)
    • [Refactoring] Add limits to outgoing email accounts (#15323)
    • [Refactoring] Refactorings and other fixes (#15541)(#15536)(#15535)(#15532)(#15486)(#14224)(#15543)
    • [Fix] Internal server error message when transferring a call (#15184)
    • [Refactoring] Remove old agent panel themes (#15395)
    • [Security] Broken Access Control on Canned Messages (#15349)
    • [Fix] Unable to load request (#15482)
    • [Fix] Argument must be of type string, null given in LegacyIdentitySource. (#15414)
    • [Fix] Incorrect whatsapp subject in right panel (#15363)
    • [Fix] Whatsapp answers are not counted in reports (#14706)
    • [Fix] The number of incoming and outgoing messages is not counted in WhatsApp tickets (#14666)
    • [Refactoring] Refactorings and other fixes (#15496)(#15491)(#15489)(#15487)(#15516)
    • [Improvement] Add limits to incoming email accounts (#15329)
    • [Fix] Call to a member function getSections() on null (#15476)
    • [Feature] Add Okta SSO provider (#15187)
    • [Improvement] Option to use custom port with SMTP (#15241)
    • [Improvement] Limitation of SSO feature (#15374)
    • [Fix] Standalone installer contains non-existent setting (#15402)
    • [Fix] 403 error occurs on edit-profile-page (#15387)
    • [Fix] Not found attachments in emails sent from agent's email address (#15376)
    • [Fix] Getting Error while trying to Retrieve Magento2 orders. (#15291)
    • [Fix] Agent service not found when setup password for new agent (#15201)
    • [Refactoring] Refactorings and other fixes (#15442)(#15415)(#15439)
    • [Fix] Save name to WhatsApp contacts (#14910)
    • [Fix] Ticket presenter doesn't show new answers (#15377)
    • [Fix] Split ticket doesn't work (#15368)
    • [Fix] Matches regular expression operator sometimes missing input (#15294)
    • [Fix] Menu item is not highlighted (Agents, Departments) (#15268)
    • [Fix] 360dialog - Add template dialog has wrong labels (#15246)
    • [Fix] Ended or dropped chat started again cannot be picked up from queue without closing the ticket (#14129)
    • [Other] Refactorings and other fixes (#15416)(#15406)(#15397)
    • [Fix] SMTP authentication failed log of office365 account (#15253)
    • [Fix] Email from agent's email address not styled correctly (when logged as that agent) (#15375)
    • [Fix] Info message popup in event logs has blurry content on Material theme (#15371)
    • [Fix] Error Not valid 'UserId for participant during the migration (#15308)
    • [Fix] Error on first attempt to log in via SSO using Google authentication (#15370)
    • [Fix] Incorrectly displayed scroller in multiple sections of the panel (#15342)
    • [Fix] Error Not valid 'UserId for participant during the migration (#15308)
    • [Fix] Declined call to the extension with single digit number (#15249)
    • [Fix] Unable to execute rule (…) actions: Typed property La_Rules_Contexts_MailOutboxStatusChanged::$scheduledAt must not be accessed before initialization (#15230)
    • [Fix] Strange horizontal line between message groups (#15209)
    • [Fix] Invalid value for 'status', must be one of 'D', 'P', 'V', 'S', 'M', 'I', 'R', 'C' (#15082)
    • [Fix] Customer can't hear the agent on the first call from the call button (#15027)
    • [Fix] Guest messages from Facebook Chat Plugin are not fetched anymore (#14998)
    • [Fix] Multiply call transfer requests (#14848)
    • [Fix] Maximum length of taskId blocks creating tasks (ClickUp integration) (#14804)
    • [Fix] Exception while uploading parts to a multipart upload - AWS HTTP error: cURL error 28: Connection timed out (#13963)
    • [Fix] La_Task_AddOwnerChangeInfoMessages is scheduled when new ticket is created (#6079)
    • [Refactoring] Refactorings and other fixes (#15309)(#15250)(#15238)(#15191)(#15151)(#15096)(#14697)(#15261)(#15380)(#15347)(#15334)(#15328)(#15256)(#15252)
    • [Feature] Answer delivery report (#14990)(#2693)
    • [Feature] Option to display original caller ID (number) if call was forwarded to external device (#14309)
    • [Feature] SSO with Google, Microsoft and Facebook accounts (#10695)(#4838)
    • [Improvement] Change certificate of KB by dedicated UI action (#14106)
    • [Improvement] Log emails ignored by FailureNotification acceptance rule (#15192)
    • [Improvement] Refactor email parsed from agent email address / Received Email Answer (#15081)
    • [Fix] Remove strings from imported custom languages that are same as default (#14392)
    • [Fix] Reduce password length for the SIP device (#14126)
    • [Fix] HighRiseIntegration_Task_PairAllUsers and SyncAllUsers tries to process deleted users (#14786)
    • [Fix] Jumping ticket tabs (#15330)
    • [Fix] SLA log report: The content of "Requester" and "Agent" columns is displayed in the wrong way if you make them more narrow (#15322)
    • [Fix] Incorrect match of domain to certificate domains in portal domain (#15196)
    • [Fix] Return exact error instead of general one when setup domain in KB (#15194)
    • [Fix] Tags in ticket grid are not overlayed when reloading grid content (in dark theme) (#15146)
    • [Fix] Count with Conversation recipients setting during calculating reply recipients (#15129)
    • [Fix] Broken loader in API keys screen (#15076)
    • [Fix] Failed to execute ElasticSearch tests (#15071)
    • [Fix] Customer portal - reseting password as a customer (error notifications) (#15047)
    • [Fix] Confusing translation of the %s email account string (#15031)
    • [Fix] Email request and answer load twice via TicketItem (#15025)
    • [Fix] Emailed attachments can't be downloaded via My tickets (#15018)
    • [Fix] Cannot customize submit ticket and start chat in KB settings (#14993)
    • [Fix] Cannot upload logo of KB (#14963)
    • [Fix] add comment with mention to maintainers if there is new not draft PR without reviewers (#14961)
    • [Fix] Something went wrong exception when opening Welcome ticket (#14960)
    • [Fix] URL hyperlinking feature removes slash at the end of the link (#14955)
    • [Fix] API regenerate removes PHP8.1 compatibality attribute (#14950)
    • [Fix] Agent status bubbles in tickets take state from when you logged in (#14946)
    • [Fix] No effect after clicking on number on new tickets (#14899)
    • [Fix] Error on creation call number and call device: Invalid api key (#14896)
    • [Fix] AssignedToLabel - not displayed immediately when added by rule (#14881)
    • [Fix] GitHub plugin displays second listbox if next search has empty result (#14880)
    • [Fix] set correct milestone to issue after merge of PR with Close command (#14877)
    • [Fix] SmartDOMDocument library added unnecessary data to the message (#14876)
    • [Fix] The canceled call remains in the queue (#14833)
    • [Fix] Unable to execute rule actions: Too many rows (#14819)
    • [Fix] API v3 GET /slas parameters missing in documentation (#14817)
    • [Fix] Message is duplicated when creating a ticket (#14807)
    • [Fix] Email sent from agent's email address creates new internal ticket instead of ticket (#14793)
    • [Fix] Rule with condition "last message contain" does not work for WhatsApp tickets (#14760)
    • [Fix] An empty message is received if the client sent an invalid message via Whatsapp (#14751)
    • [Fix] Unable to run AP if Google Maps API key starts with AES256 (#14726)
    • [Fix] Filtering tickets by "ticket field contains" option does not work properly when capital letters or special symbols are used (#14679)
    • [Fix] Whatsapp messages are not exported to PDF and HTML (#14667)
    • [Fix] Tickets grid shows results of different filter than what appears active (#14420)
    • [Fix] Duplicate emails in qu_la_contacts (#14402)
    • [Fix] Large email can crash fetching on standalone (#14310)
    • [Fix] Ticket header in code (From and To) after merge (#14252)
    • [Fix] Disallow spaces in rule condition's "to number" text field (#13551)
    • [Fix] Wrong time in chat history (#12604)
    • [Fix] Add chat_order index to elastic search (#12435)
    • [Fix] addContactField doesn't work with anonymous contact (#12095)
    • [Fix] Link from sent email opens in mail outbox email detail iframe (#11760)
    • [Fix] Facebook error #551 "Sending message failed. Facebook authentication error. This person isn't available at the moment." (#11093)
    • [Fix] Ticket inconsistency (#11047)
    • [Fix] Closed chat from invitation is still ringing (#8907)
    • [Fix] Searching with Elasticsearch in Greek (#8658)
    • [Fix] Long delay of another incoming call after decline of previous call (#7980)
    • [Fix] New external agent user is created for each new Facebook post on page by page (#4413)
    • [Fix] Ticket created via API or offline form counts as 2 created tickets in report (#15073)
    • [Performance] InstalledVersionsRepository.php is called too often (#15231)
    • [Style] Canned messages icon change (#15022)
    • [Refactoring] Refactorings and other fixes (#15314)(#15130)(#14748)(#14843)(#14892)(#14825)(#15029)(#15128)(#15199)(#15203)(#15274)(#15275)(#15282)(#15283)(#15302)(#15312)(#15318)(#15324)(#15369)(#15356)(#15345)(#15343)(#15331)(#15237)(#15208)(#15207)(#15145)(#15144)(#15121)(#15116)(#15110)(#15101)(#14971)(#14956)(#14902)(#14874)(#14839)(#14809)(#14393)(#14327)(#13758)(#13541)(#12643)
    • [Fix] Ticket created via API or offline form counts as 2 created tickets in report (#15073)
    • [Fix] Failed to create NoteTextId from note row (#15306)
    • [Fix] API v3 not possible to change ticket tags (#15157)
    • [Fix] The chat becomes inactive sooner than it is set up in the chat settings (#15156)
    • [Fix] Mailchimp doesn't load lists in Edit contact panel. (#15293)
    • [Fix] "Search in all" doesn't focus the "All" filter on the first attempt (#15220)
    • [Fix] Loading older message groups does not work if ticket loaded in the background (#15000)
    • [Fix] Could not delete undeleted agent (#15028)
    • [Fix] Broken ticket when parse as Note for standalone installation (#15288)
    • [Fix] My tickets custom menu HTML doesn't work in Material customer portal theme when viewing a ticket (#14701)
    • [Fix] WhatsApp message template name does not support numbers (#15259)
    • [Fix] Problem showing some plugins, integrations in the ticket (#15213)
    • [Fix] Customer does not have specified email (#15204)
    • [Fix] Rating a resolved ticket is presented as if it was left by agent themselves (#15143)
    • [Fix] Lowered quality of agent's avatar images in templates (#14536)
    • [Security] Better handling of SSL key in multiKB (#14043)
    • [Feature] Add 360dialog WhatsApp provider (#14276)
    • [Improvement] Task log returned as cron error on standalone (#14733)
    • [Improvement] Multi-boost KB search - Phrase search > AND search > OR search (#13778)
    • [Fix] Mass action - merge no merge if merge top ticket to below (#15200)
    • [Fix] API v3 GET /messages/{messageId} is broken (#15003)
    • [Fix] Changes in languages (#14972)(#14864)(#14390)(#14856)
    • [Fix] Not possible to integrate new Google email account (#14860)
    • [Fix] TypeError notification when creating or deleting ticket filters (#14831)
    • [Fix] TypeError notification after login to agent panel or reloading page (#14830)
    • [Fix] Whitelabel ID param is not send to addition scripts from GWT codesplitting (#14798)
    • [Fix] Internal server error: kb_id is not supported filter column on Customer Portal Search Widgets page (#14797)
    • [Fix] Error on vagrant up telephony VM (#14789)
    • [Fix] CallUrlTask considers all response codes which are not 200 as error (#14783)
    • [Fix] LDAP fixes (#14781)(#14782)
    • [Fix] Rule to add tag if ticket source is WhatsApp does not work (#14776)
    • [Fix] Email fetching task is delayed for too long when a large number of emails is received at the same time (#14756)
    • [Fix] Search in tickets doesn't work (#14749)
    • [Fix] Plugin tab in contact details does not load data (#14737)
    • [Fix] Requests processed to disable Asterisk (#14724)
    • [Fix] There is no size check of downloaded records on Asterisk (#14719)
    • [Fix] Facebook: Missing required field: id (#14678)
    • [Fix] Instagram: Missing required field: media_url (#14674)
    • [Fix] Facebook integration cannot fetch videos (#14650)
    • [Fix] Email processing failed: Malformed UTF-8 characters, possibly incorrectly encoded (#14648)
    • [Fix] Method visibility should be explicitly declared (#14646)
    • [Fix] Online visitors - design issues (#14639)
    • [Fix] PHP 8.1 deprecated errors (#14630)
    • [Fix] Domain change problem if you prefix the original domain name (#14587)
    • [Fix] Incomplete IMAP communication logging (#14442)
    • [Fix] Fields created on the pre-chat form not correctly created in ticket fields section (#14400)
    • [Fix] Not possible to receive multiple shared contact cards sent via WhatsApp (#14141)
    • [Fix] Chat button doesn't appear after popup chat was closed (#13983)
    • [Fix] Handle url part of whatsapp location message (#13659)
    • [Fix] Connection timeout on chat buttons screen when there is many buttons created (#13257)
    • [Fix] Ticket fields order (#11172)
    • [Fix] Visitor can leave offline message even if it's disabled in button settings (#8794)
    • [Fix] Chat button doesn't show after popup chat closed, shows after chat window pop-out (#2776)
    • [Performance] Load Telephony JS clients asynchronously / lazy (#14383)
    • [Refactoring] Refactorings and other fixes (#14773)(#14716)(#14698)(#14691)(#14655)(#14653)(#14609)(#14380)(#14746)(#14745)(#15224)(#12322)
    • [Fix] Ticket Search for Merge function doesn't work (#15226)
    • [Fix] Overlapped right panel content glitch on the Dark blue theme (#15212)
    • [Fix] Error message for Giphy (#15100)
    • [Performance] Slow rules after refactoring - custom fields (#15186)
    • [Fix] Set requester pop up window shows all contacts by default (#15205)
    • [Fix] Manage views dialog panel - height of a dialog panel with a lot of views (#15190)
    • [Fix] Manage views dialog panel - adding additional views (#15189)
    • [Fix] "How can we help?" instead of "How we can help?" (#15178)
    • [Fix] Slow rules after refactoring (#15186)
    • [Fix] Accessing My account section for the first time require a confirmation on Firefox (#15136)
    • [Fix] Hidden last tickets in the tickets table (#15063)
    • [Fix] Ticket is not opened / scrolled at the bottom if its opened on background (#15030)
    • [Fix] Incorrect width of list of recipients in compact mode of reply box (#15154)
    • [Fix] Hebrew tags displayed incorrectly in tickets grid in English panel (#15131)
    • [Fix] Add department window is not appeared after clicking Create department button (#15104)
    • [Fix] "Ban IP" dialog panel needs to be closed twice (#15087)
    • [Fix] Ticket view table is broken (#15080)
    • [Fix] Reindexing ticket failed: Group::__construct(): Argument #3 ($status) must be of type string, null given (#15036)
    • [Fix] Recipients from BCC are not properly recognized during the mail fetching (#15024)
    • [Fix] Ticket filters grid loading on every scroll (#15012)
    • [Fix] La_Model_User::loadUser(NULL) in rules execution (#14982)
    • [Fix] Call to undefined method Gpf_Lang_Language::setAuthor() (#15108)
    • [Fix] Call to undefined method La_Model_Conversation::getLastAgentVisitingConversation (#15107)
    • [Fix] Unable to construct DraftId (#15085)
    • [Fix] Invalid request on ticket creation (#15079)
    • [Fix] First assign avg time isn't recalculated after automatic assigns from rules (#14535)
    • [Fix] Missing languages and problem with RTL
    • [Fix] Suppress smarty Warnings about Undefined variables (#15074)
    • [Fix] Weird state of Create custom role and Add department buttons (#15070)
    • [Fix] Missing lang_email_font_family atribute in language csv files (#15067)
    • [Fix] Unable to execute rule (…)actions: Typed property La_Rules_Actions_Base::$chatRepo must not be accessed before initialization (#15066)
    • [Fix] Empty space in chat management blue row (#15065)
    • [Fix] Ticket reply box design issue (#15061)
    • [Fix] Customer portal - shifted buttons (Reset password and Register) (#15046)
    • [Fix] Session expired related to invalid CSRF (#14958)
    • [Fix] Text in Video call wraps around the last attachment (#14597)

    [Important notice] Requires PHP 8.0 or higher

    • [Security] Vulnerability in rules (#13760)
    • [Feature] Add decline possibility into call accept notification (#1890)
    • [Improvement] Migrate My Account screen to CRM checkout (#14722)
    • [Improvement] Permission for reports in Custom roles (#13853)
    • [Improvement] Improvements of edit language form (#14406)
    • [Style] Tickets grid and ticket view improvements in Material and Dark blue themes (#15005)(#15033)
    • [Style] Improve styling of LiveAgent mail server integration (#14233)
    • [Fix] Remove Forward & Reply to Forwarded message group type from rules (#13602)
    • [Fix] Mailchimp plugin loads only 10 lists (#14504)
    • [Fix] Misconfigured ClamAV plugin doesn't show value in config form (#13721)
    • [Fix] Wrong formatting of badges (#15020)
    • [Fix] Missing visualization of filled contact / ticket note in Material and Obsidian theme (#14975)
    • [Fix] Sorting column is not saved with filter (#14947)
    • [Fix] Missing action "Ban user's IP" in Requester box actions (#14943)
    • [Fix] Indication of new messages in ticket do not disappear (#14939)
    • [Fix] Visual glitches affecting top bar with ticket tabs when more than 7-8 tickets are opened simultaneously (#14936)
    • [Fix] Slack notification variables don't work after update to 5.36 version (#14934)
    • [Fix] Bad design for selected perform action on "Mass action" window (#14933)
    • [Fix] Search under specific knowledgebase doesn't work (#14930)
    • [Fix] Ticket search does not show correct results (#14929)
    • [Fix] KB article containing HTML tags
    • [Fix] Send button is not clickable if only a canned message has been added (#14925)
    • [Fix] Update step 5.36.4 will fail if customer imported a language with a new lang code (#14879)
    • [Fix] Personal details of ticket owner are not visible (#14801)
    • [Fix] When creating a WhatsApp ticket, the text of the message is not added to the ticket (#14743)
    • [Fix] Error message, when applying "None" decimal separator (#14741)
    • [Fix] "Plugins", "Integrations" tables are not fully displayed on first open (#14721)
    • [Fix] Chart-overview page Google maps did not load (#14713)
    • [Fix] Clicking on the map marker causes an Uncaught TypeError in the browser console (#14711)
    • [Fix] Unable to Submit ticket from Knowledgebase (#14700)
    • [Fix] Inability to load agent panel (#14673)
    • [Fix] emailfontfamily/translated percentage fields are empty/null after saving the language metadata (#14660)
    • [Fix] Chat does not start and does not ring on the agent panel (#14657)
    • [Fix] Error when opening a ticket (#14600)
    • [Fix] Error when sending an empty message without attachments via whatsapp (#14589)
    • [Fix] Error message Loading failed after closing checkout window on Firefox (#14585)
    • [Fix] Invalid template can be saved (#14579)
    • [Fix] Size of a custom image is not adapting to Invitation notification in some types (#14576)
    • [Fix] Not possible to create contact with language en-GB-oxendict (#14558)
    • [Fix] Data duplication when double click on Refresh table button (#14553)
    • [Fix] Language listbox filtering is case sensitive (#14548)
    • [Fix] var_export does not handle circular references (#14542)
    • [Fix] Department extension could be not a number (#14534)
    • [Fix] Maximum length of firstname, lastname in Gpf_Db_AuthUser (#14530)
    • [Fix] Missing max value in condition "Current time" in rules (#14515)
    • [Fix] Missing min and max value for date in rule condition (#14506)
    • [Fix] The language is still considered as custom after removing latest custom translation (#14484)
    • [Fix] Typo in method Gpf_Lang_Storage::loadMessages() (#14462)
    • [Fix] APIv3 POST /canned_messages lets you create empty canned message (#14460)
    • [Fix] APIv3 POST /canned_messages requires ID (#14459)
    • [Fix] Wrong accessibility of contact form Close button (#14453)
    • [Fix] Connected Viber accounts are multiplied after clicking on Refresh table button (#14398)
    • [Fix] Wrong charset, conversion is not allowed (#14364)
    • [Fix] Shopify integration description update (#14340)
    • [Fix] Call is not re-routed immediately if agent disable his call service (#14337)
    • [Fix] Missing hover info for translation view in WhatsApp message template screen (#14336)
    • [Fix] Lazy load Ticket right panel widgets (#14315)
    • [Fix] Chat pickup counted to incorrect time (#14244)
    • [Fix] Incorrect recognition of an agent by sip phone number (#13886)
    • [Fix] Autopause after missing call doesn't work (#13837)
    • [Fix] After account suspending, emails are still being sent (#13829)
    • [Fix] Tickets for previous month (June) were not indexed and did not appear in filters (#13799)
    • [Fix] Email not parsed, body can only be downloaded as attachment (#13786)
    • [Fix] La_Contact_DepartmentData::loadDepartments not behaving as intended (#12503)
    • [Fix] Autopause for missing incoming chat doesnt work properly (#10048)
    • [Performance] Slow query in La_TimeRules_CleanupTask (#14464)
    • [Performance] Slow SQL and Out of memory in AgentRepo::getLastAgentReplyAuthor (#14324)
    • [Performance] Load Google Maps API asynchronously / lazy (#14381)
    • [Performance] Use DOM parser in KB Smartlink plugin (#14346)
    • [Lang] Bulk / Junk mail description (#9787)
    • [Lang] Change text Actual URL to current URL (#14499)
    • [Style] Different style fixes (#14987)(#14981)(#14974)(#14968)(#14964)(#14948)(#14944)
    • [Refactoring] Refactorings and other fixes (#14805)(#14682)(#14651)(#14602)(#14551)(#14522)(#14512)(#14490)(#14482)(#14480)(#14351)(#14348)(#14328)(#14296)(#14227)(#14116)(#14035)(#14031)
    • [Fix] One ticket with broken data may prevent other 99 tickets from getting indexed to ES (#15043)
    • [Fix] Postpone function returns a wrong date with Swedish language (#14932)
    • [Fix] Create department - Different plan needed appears randomly (#14800)
    • [Fix] Exception: No userId defined for browser in PHP error log (#14545)
    • [Fix] Freezing/not loading text in chat text window (#15023)
    • [Fix] Google translate in Chrome cannot translate html messages in tickets (#15004)
    • [Fix] Quoted text from agent's email cannot be downloaded from AWS (#14994)
    • [Fix] Missing Pipedrive integration (#14988)
    • [Fix] Broken ticket when adding agent Note, Ticket item not found (#14977)
    • [Fix] Invalid download_url in result of /tickets/{ticketId}/messages (#14965)
    • [Fix] Call to undefined method La_Model_Conversation::getAgent() (#14905)
    • [Fix] Ranking is removed from tickets after closing it (#14820)
    • [Style] Missing contacts when editing a company (#14584)
    • [Style] Time reports not shown in ticket (#14937)
    • [Style] Emails configuration - expanding/shrinking of DialogPanel after clicking on checkbox (#14995)
    • [Style] Warning message (Answer tickets with tags only) - (Material/Dark blue theme) (#15014)
    • [Fix] MysqlNoteRepository::$s3MessageTextArchiveRepository must not be accessed before initialization (#14970)
    • [Fix] Shifted buttons in Add record > Upload/Record (Material/Dark blue) (#14917)
    • [Fix] Narrowed Table Panel in IVR > Add record (Material/Dark blue) (#14916)
    • [Fix] Argument must be of type string, null given in UserRepository (#14827)
    • [Fix] Unable to execute rule actions: CallService::removeCall(): Argument must be of type La_Model_Conversation, string given (#14949)
    • [Fix] Failed to create ticket NoteTextId from Message text (#14953)
    • [Fix] Message group with invalid values: '_' userid , '-' rtype and Null datefinished (#14952)
    • [Fix] Missing vertical scrollbar in Create chat button section (#14945)
    • [Fix] Long TextBoxContainer in Set requester>Create contact (Material/Dark blue) (#14918)
    • [Fix] Shifted checkboxes in the SLA level (Material/Dark blue theme) (#14909)
    • [Fix] Time tracking configuration in white theme (#14898)
    • [Fix] Missing bottom margin of button (or bottom padding of the dialog) in Plugins (#14884)
    • [Fix] Broken scroller in chats (#14868)
    • [Fix] HighRise plugin contact pairing is case sensitive (#14866)
    • [Fix] Freezing/not loading text in chat text window (#14847)
    • [Fix] Tickets in Init state are counted in Performance report (#14836)
    • [Fix] Missing TableHeader in ticket/chat/call load report (#14834)
    • [Fix] Cannot compose WhatsApp message without Manage WhatsApp settings permission (#14617)
    • [Fix] Outgoing call creation fails with "Too many rows" exception (#14280)
    • [Fix] Google Document Viewer does not work (#13957)
    • [Fix] Checkboxes shifted to the bottom in some Plugins (Material/Dark blue theme) (#14885)
    • [Fix] AgentStatus indicator on internal chat on old themes not designed properly (#14875)
    • [Fix] Small width of department's settings window (#14865)
    • [Fix] Incorrect position of To solve enabled checkbox in departments' settings (#14863)
    • [Fix] Sidebar / right panel styling if it is narrow (#14859)
    • [Fix] Useless scrollbar on gamification level popup (#14858)
    • [Fix] Broken styling in White theme (#14857)
    • [Fix] Horizontal scrollbar on old themes when you reply to tickets (#14855)
    • [Fix] Required parameter follows optional parameter in TwocheckoutReturn (#14854)
    • [Fix] Plugins tabs in ticket right panel have always a pointless 2nd scroller (#14853)
    • [Fix] New ticket does not count as answer in reports (#14851)
    • [Fix] Broken email template setting to quote last couple messages (#14846)
    • [Fix] Cut list of agents in dashboard (#14840)
    • [Fix] Resource 'upgrade_account_messagegroup.stpl' not found in panel (#14838)
    • [Fix] Salesforce plugin is missing in Integrations grid (#14832)
    • [Fix] Incorrect width of variables box in email templates (#14816)
    • [Fix] Small max-width of containers in customer portal settings (#14814)
    • [Fix] APIv1 - tags are missing from "Retrieves all conversations" (#14810)
    • [Fix] Ticket is not exported to html and pdf (#14806)
    • [Fix] "Draft not found" exception when creating and sending a new ticket (#14802)
    • [Fix] Branding message does not adjust to the dark theme (#14771)
    • [Fix] Something went wrong when opening a ticket (#14730)
    • [Fix] Indication of new messages in ticket do not disappear (#14438)
    • [Fix] Departments Listbox on submit ticket page shows incorrect data in Material customer portal theme (#14792)
    • [Fix] ConversationTimeRuleJob failing (#14791)
    • [Fix] Messages in quoted text are in wrong order (#14780)
    • [Fix] Getting 404, when clicking on specific attachment files as a customer in a chat (#14769)
    • [Fix] The IVR script editing window has the wrong sizing in 5.34 and 5.35 (#14765)
    • [Fix] Two-lines text in "Agent" column of "Agent report" table is not handled (#14764)
    • [Fix] Undefined array key "notifications_count" (#14729)
    • [Fix] System messages added during live chat remain at the bottom of the chatting window (#14720)
    • [Fix] Call to a member function getConversationId() on null, when replying to a ticket created from offline button contact form (#14747)
    • [Fix] Unable to split ticket: Row does not exist (#14689)
    • [Fix] Agent answers displayed twice in ticket (#14683)
    • [Fix] Right panel displayed out of the screen view (#14449)
    • [Fix] Chat message group is no quoted in an answer (#14712)
    • [Fix] Create tag button wrong width (#14704)
    • [Fix] Public tags are not visible in Material customer portal theme (#14702)
    • [Fix] Edit KB article categories listboxes (breadcrumbs) broken styling (#14676)
    • [Fix] Links in API v1 documentation are not working (#14640)
    • [Fix] Dashboard department opens tickets grid showing tickets from all departments (#14620)
    • [Fix] Ticket code mentioned in subject of received email (#14610)
    • [Fix] Some tickets cannot be found (#14523)
    • [Fix] Bad position of view after opening longer ticket (#14485)
    • [Fix] List indentation in KB articles (#14078)
    • [Refactoring] Refactorings and other fixes (#14690)(#14510)
    • [Improvement] KB Smartlink plugin (#14345)
    • [Improvement] Visually differentiate the Inactive states of WA number according to its reason (#13955)
    • [Refactoring] Implement Departments limit (#14000)
    • [Refactoring] Remove option to export and import language (#14391)
    • [Fix] Hosted version doesn't show Pipedrive, Nicereply and Salesforce in Integrations grid (#14352)(#14319)
    • [Fix] Txt file as attachment "not found" in first mail message (#14595)
    • [Fix] Light rectangle in the background of KnowledgeBase Search Box (#14577)
    • [Fix] Forwarded email was not fetched by LiveAgent (#14571)
    • [Fix] "Show quoted text" do not display inline attachments correctly (#14564)
    • [Fix] Could not split incoming mail (#14550)
    • [Fix] Inline attachments in quoted text are not working (#14544)
    • [Fix] Could not delete call record from ticketbody (#14540)
    • [Fix] "Something went wrong" error message when replying to the ticket (#14529)(#14489)(#14404)
    • [Fix] Note from an email containing an inline image won't be received (#14416)
    • [Fix] No thumbnails for note files (#14415)
    • [Fix] Timeout on creating/updating big KB article (#14401)
    • [Fix] Clicking view on an attachment will download it in notes created from an email (#14353)
    • [Fix] Cannot open ticket: "Invalid MessageGroup Type" (#14334)
    • [Fix] GET /agents/{userId} requires agent manage permission (#14329)
    • [Fix] Strange error message in Gamification > Levels/Badges (#14323)
    • [Fix] Picked up chat sometimes cannot be viewed (#14322)
    • [Fix] Change message when recording is deleted or browser doesn't support audio (#14311)
    • [Fix] Remove New Knowledgebase Article, Create Forum Topic, Create Suggestion from New Ticket section (#14308)
    • [Fix] Incorrect message about unconfigured integration (#14304)
    • [Fix] Attachment links in older notes created from emails don't work (#14292)
    • [Fix] Plugin description - Shopify integration with chat button (#14290)
    • [Fix] Incorrect email account chosen for Ticket resolved template (#14258)
    • [Fix] Customer portals overview grid broken style in narrow window (#14237)
    • [Fix] Incorrect count of filtrated results displayed in Contacts grid (#14220)
    • [Fix] UI stucks after enabling video call sometimes (#14217)
    • [Fix] Inaccurate error message when registering as visitor in KB (#14199)
    • [Fix] Recent tickets display also tickets in INIT state (#14161)
    • [Fix] Error in the Jira plugin is not formatted correctly (#14075)
    • [Fix] Call queue indicator under phone icon is not working (#13791)
    • [Fix] Rule condition doesn't work with deleted ticket (#13678)
    • [Fix] Call notification widget is not restored after page reload (#13457)
    • [Fix] Call to a member function selectHeaderAccept() on null in /include/RestApi/Client/Crm/Subscriptions.class.php:2411 (#13408)
    • [Fix] Chat invitation is not displayed with condition set to 'returning visitor' (#13323)
    • [Fix] Rule with condition "action initiator is not" doesn't work (#13321)
    • [Fix] Ticket mentioned in another ticket in Init state (#13238)
    • [Fix] Visitor registration email is not sent for deleted agent (#13219)
    • [Fix] API v3 key privileges read write order (#13104)
    • [Fix] Slack - cannot load all channels (#12813)
    • [Fix] Too many rows in RecurrenceSetting (#12547)
    • [Fix] Firefox warning: The script from was loaded even though its MIME type is not a valid JavaScript MIME type (#11081)
    • [Fix] Change default colors for chat window theme "Ascent" (#10726)
    • [Fix] SLA log report displays Last 30 days for preset All (#8369)
    • [Fix] Remove useless field "Confirm message" from pre-chat edit dialog (#7941)
    • [Performance] Load Chat button asynchronously (#14384)
    • [Refactoring] Refactorings and other fixes (#14427)(#14472)(#14425)(#14424)(#14414)(#14377)(#14376)(#14370)(#14365)(#14355)(#14347)(#14344)(#14330)(#14273)(#14113)(#14110)(#14070)(#14030)(#13805)(#13470)
    • [Fix] Sometimes whole middle panel with ticket is shifted left (#14643)
    • [Fix] Reply to purged ticket is not received (#14637)
    • [Fix] Hidden contact name and email in create new ticket (#14631)
    • [Fix] The text cursor indicator is positioned incorrectly (#14627)
    • [Fix] Reply action box in white theme - styling (#14623)
    • [Fix] Some sent emails contain html in text/plain part (#14621)
    • [Fix] Tag suddenly appears and can not be removed (#14612)
    • [Fix] Invalid position of DTMF buttons (#14599)
    • [Fix] "TO:" recipients list window on reply is hidden behind the CK editor (#14581)
    • [Fix] Not nicely handled random requests to public/ dir (#14541)
    • [Fix] Wrong wording of email notification about reply from agent to registered visitor (#14497)
    • [Fix] The "changed" value is not updated on the ticket list (#14476)
    • [Fix] Missing filter for agent in Chat load report (#14458)
    • [Fix] Strange styling at Active calls screen (#14450)
    • [Fix] OnlineStatus icons overlapping each other on the dashboard (#14431)
    • [Fix] Knowledgebase - Edit dialog of Article - design issues (#14578)
    • [Fix] Missing + Open in new window option in Recent tickets (#14570)
    • [Fix] Plugins' content not loaded upon firstly opening a ticket (#14538)
    • [Fix] Long text in chat message field overlays whole chat (#14491)
    • [Fix] Work report lists entries for given day only in one line (#14475)
    • [Fix] Disappearing of address in Ticket custom field - Postal address (#13919)
    • [Fix][Standalone] New standalone installation is throwing exception (#14565)

    [Important notice] Minimum supported Elasticsearch version 7.16.1

    • [Feature] WhatsApp [provider: Twilio] (#2128)
    • [Security] Error containing sensitive data can be visible in agent panel (#14151)
    • [Feature] Audit log - add log to see changes on custom roles and permissions (#14183)
    • [Feature] Daktela ticket migration plugin (#13756)
    • [Feature] Display requester info in a chat tab (#11831)
    • [Feature] Possibility to ring on hardware/external device also when agent is offline (#8597)
    • [Feature] NiceReply improvements (#3594)
    • [Feature] Add possibility to reorder ticket tabs in agent panel header (#1868)
    • [Improvement] More informative status messages in Incoming and Outgoing email accounts grid (#14235)(#14230)
    • [Improvement] Automatically expand ticket view on smaller devices (#14172)
    • [Improvement] Replace menu and sidebar resizers with flex resizer (#14165)
    • [Improvement] Add Type column to Outgoing email accounts grid (#14132)
    • [Improvement] Show ticket owner on ticket tab hover (#13985)
    • [Improvement] More informative list of opened tickets (#13956)
    • [Improvement] Support auto switch white/dark mode in Minimal chat theme (#13677)
    • [Improvement] Insufficient visibility of information that the agent will be logged out when role is changed (#13386)
    • [Improvement] Allow larger agent avatar (#13034)
    • [Improvement] Replace iframe with Shadow dom in ticket messages - make ticket mentions work & make content not jump right after render (#12839)
    • [Improvement] Make the list of variables visible for the "Send answer" rule action (#9412)
    • [Improvement] Sort the ticket filters with a "drag and drop" (#9017)
    • [Improvement] Add PUT method to Call URL action in rules (#5774)
    • [Fix] Ticket attachments plugin download all - broken diacritic characters in zip (#11702)
    • [Fix] Incorrect SalesForce requests with multi emails/phones (#14234)
    • [Fix] Undefined array key "firstRecipientFirstName" in mail template (#14563)
    • [Fix] Listboxes in transfer action panel behavior (#14562)
    • [Fix] Not visible attachment in ticket (#14554)
    • [Fix] Message added by filter doesn't find tickets with email replies (#14494)
    • [Fix] Reply does not work in ticket containing only note (#14455)
    • [Fix] Error parsing JSON: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data (#14448)
    • [Fix] Outbound email doesn't count to reports under "answers" (#14446)
    • [Fix] Unable to convert participant message to legacy format message. (#14445)
    • [Fix] Widget's form cannot be submitted if it contains field with code including invalid characters (#14437)
    • [Fix] Twitter messages not being fetched (#14436)
    • [Fix] GroupMessagesRepository does not expect that messages can be archived in S3 (#14405)
    • [Fix] No image attachment preview in ticketbody (#14395)
    • [Fix] Cannot start call from call button (#14388)
    • [Fix] No mail with chat transcriprt from videocall (#14362)
    • [Fix] After changing role of agent - number of alerts increases (#14361)
    • [Fix] TicketID is not visible immediately after creating ticket (#14359)
    • [Fix] Create agent - available departments aren't listed after create (#14358)
    • [Fix] KB Registered visitor profile-page "Save" button always in disabled mode (#14341)
    • [Fix] Do not project new EMAIL_MESSAGE in TicketItemSequenceProjector (#14339)
    • [Fix] Outgoing message count showing always 0 in a ticket with many messages (#14335)
    • [Fix] Saved changes visible only after refresh (SLA levels) (#14326)
    • [Fix] Automatically disable SaleForce feature (#14307)
    • [Fix] Broken scrolling in mass action "Transfer" (Material/Dark blue theme only) (#14302)
    • [Fix] New symfony routes do not work on our infrastructure (#14295)
    • [Fix] Duplicate record in ticket state history tab (#14285)
    • [Fix] Duplicate messages appear in a ticket if the reply is over maximum allowed size (#14284)
    • [Fix] Popup notification popups twice when deleting department (#14279)
    • [Fix] Unable to download invoice in development environment (#14277)
    • [Fix] Different agent avatar in edit extension dialog (#14268)
    • [Fix] Exception caught: Composite.initWidget() may only be called once (#14267)
    • [Fix] In development environment list of invoices is always empty (#14264)
    • [Fix] Table of invoices is not visible (#14263)
    • [Fix] Not possible to add Twitter account (permission error) (#14251)
    • [Fix] Not possible to connect FB page (permission error) (#14250)
    • [Fix] Twitter integration doesn't fetch tweets despite it is connected (#14247)
    • [Fix] Better texts in Outgoing email accounts (#14232)
    • [Fix] SLA rules don't apply after forward ticket (#14226)
    • [Fix] Added image to internal article of additional KB displays broken icon instead of the image (#14219)
    • [Fix] Email sending blocked by rate limited emails (#14211)
    • [Fix] Broken style on My Account page (#14207)
    • [Fix] Error in Plugins list if MultiKnowledgebase feature is not included in build (#14203)
    • [Fix] Error message starting with an apostrophe (#14200)
    • [Fix] Error message after adding Gmail incoming mail account (#14193)
    • [Fix] Ticket created from email - Email body / Ticket created - last message matches regular expression does not work properly (#14186)
    • [Fix] Fix DepartmentRepository (#14185)
    • [Fix] Missing loading indicator in ticket tab (#14182)
    • [Fix] PrestaShop plugin incorrect information (#14181)
    • [Fix] The number of displayed tickets does not correspond to reality (#14179)
    • [Fix] Email address is not validated during chat transcript request (#14175)
    • [Fix] La_Report_Task_ComputeWorkTime stuck for months (#14170)
    • [Fix] Unable to connect to SalesForce (#14157)
    • [Fix] Given email address is not a valid: dot at the end. (#14152)
    • [Fix] Error in constructor of Lib_PrintFile (#14148)
    • [Fix] Incoming email accounts grid 'last check at' is empty (#14147)
    • [Fix] Ticket older messages not loading if ticket contains many small message groups (#14138)
    • [Fix] Not all knowledge base entries are indexed (#14120)
    • [Fix] Not display articles from Kb when first open Knowledgebase Search plugin in ticket (#14119)
    • [Fix] White rectangle in the background of the "Download" button in invoices (Material/Obsidian theme) (#14114)
    • [Fix] Typo in welcome-ticket (#14103)
    • [Fix] Postpone function doesn't work correctly with Swedish language (#14089)
    • [Fix] One of the list box fields starts from a capital letter while all others from a lower letter (#14084)
    • [Fix] WebRTC: onaddstream is deprecated! Use peerConnection.ontrack instead (#14061)
    • [Fix] {$firstRecipientName} context variable with an extra space (#14054)
    • [Fix] Incorrect description in the language field (#14053)
    • [Fix] Wrong arguments for La_Model_Conversation::addFieldWithDefinition() in Freshdesk_Task (#14039)
    • [Fix] Call to an undefined method answerByNewTicket (#14025)
    • [Fix] Invalid "Viber link" to the user's account (#14024)
    • [Fix] Email is not sent when creating a new ticket with 'New ticket' button (#14018)
    • [Fix] Not possible to enable 2FA for agents on accounts with long domain name (#14003)
    • [Fix] Emails with attachments cause an error in mail outbox (#13984)
    • [Fix] No chat dialog in chatTranscriptMail of videocall (#13980)
    • [Fix] 'ConfirmDialog' was attached twice to the DOM when enable video call (#13979)
    • [Fix] Preconfigured customers' template is not applied until saved (#13969)
    • [Fix] Google Document Viewer does not work (#13957)
    • [Fix] Uncaught GuzzleHttp\Exception\ConnectException (#13952)
    • [Fix] Phone number "To number" is not prefilled if call this one from contact's details (#13930)
    • [Fix] Filter counts in mobile app show incorrectly 0, while in web app correct values (#13923)
    • [Fix] Double request for AgentForm. (#13900)
    • [Fix] Postpone datetime-local widget accepts year up to 99999 and postpones ticket till the time in the past (#13897)
    • [Fix] Increase minimum supported elasticsearch version (#13878)
    • [Fix] Mail account with invalid password cannot be edited (#13876)
    • [Fix] Rename Event logs All filter to Today (#13871)
    • [Fix] A non-numeric value encountered in /Api/V3/Slas.class.php on line 110 (#13862)
    • [Fix] Trying to access array offset on value of type bool in NumberHelper.class.php on line 60 (#13860)
    • [Fix] array_key_exists() expects parameter 2 to be array, null given in /La/Model/Ivr.class.php on line 177 (#13858)
    • [Fix] Deleting of logged user via agent panel is not logging out a user (#13826)
    • [Fix] Phone number formatted with dial out prefix (#13816)
    • [Fix] Adding/searching of a tag with a special character into tickets (#13806)
    • [Fix] CKEditor is generating various errors when switching between tickets fast enough (#13784)
    • [Fix] Inserted image source cannot be edited (#13762)
    • [Fix] Internal call redirected to next agent (#13708)
    • [Fix] Broken/useless reply button when answering a ticket via customer portal (#13683)
    • [Fix] Reply seems to be sent in the ticket thread after attaching file too big and click send (#13672)
    • [Fix] Allow KB in iframe (#13649)
    • [Fix] Rename "File URL" in Add record tab for IVR (#13635)
    • [Fix] Agent profile is showing incorrect info about role if agent's role is custom (#13619)
    • [Fix] Not possible to submit ticket from KB (#13612)
    • [Fix] Negative rule condition is falsely triggered when checked on array values (#13503)
    • [Fix] Condition "Added by user role - Agent or Admin" activates when the initiator is the system (#13482)
    • [Fix] Agent is unavailable for internal call if uses LivePhone app for that (#13400)
    • [Fix] A rule action "add custom field value" is not triggered when "match in context variable" option is used (#13271)
    • [Fix] Temporary errors when receiving emails from forwarder (#13143)
    • [Fix] Standalone installation using /install from browser do not work (#13132)
    • [Fix] Browser stuck/freeze on switching tickets (#13108)
    • [Fix] Сall doesn't pick up from the queue and becomes stuck (#12992)
    • [Fix] Forbidden error on download "insecure file" attachment when LA domain is changed (#12769)
    • [Fix] Ticket create from email rule condition email body do not work with quoted text (#12720)
    • [Fix] Time rule to delete call recordings deletes only 1 recording in a ticket (#12705)
    • [Fix] Not possible to upgrade to a paid plan due to CSP violation error (#12699)
    • [Fix] Error during event creation COMG (#12198)
    • [Fix] A national flag displayed over the agent's avatar (#11884)
    • [Fix] Cannot find phone contacts in Requested by search filter (#11557)
    • [Fix] Ticket created from videoCall is empty if videoCall plugin is deactivated (#11528)
    • [Fix] Invalid API key error occurs when agent changes password (#11177)
    • [Fix] Executing event processor "La_Features_Facebook_EventProcessor_Comment" crashed. Message: Row does not exist. (#10751)
    • [Fix] Wrong translations in Invitations (#10746)
    • [Fix] Missing icons in buttons (#10305)
    • [Fix] Text in opened draft is cleared (#10240)
    • [Fix] Visitors being disconnected mysteriously (#10113)
    • [Fix] Duplicated outbound call (#9360)
    • [Fix] Missing tooltip for Change ticket owner screen (#8648)
    • [Refactoring] Refactorings and other fixes (#13774)(#13623)(#14221)(#13868)(#13976)(#14299)(#13977)(#14575)(#14519)(#14518)(#14517)(#14514)(#14496)(#14493)(#14487)(#14486)(#14479)(#14477)(#14470)(#14466)(#14457)(#14456)(#14451) (#14444)(#14443)(#14441)(#14440)(#14439)(#14435)(#14432)(#14422)(#14421)(#14297)(#14239)(#14210)(#14197)(#14189)(#14176)(#14173)(#14169)(#14168)(#14166)(#14156)(#14125)(#14112)(#14104)(#14086)(#14080)(#14057)(#14048)(#14042)(#14038)(#14036)(#14034)(#14033)(#14023)(#14020)(#14008)(#14007)(#14005)(#13987)(#13970)(#13966)(#13961)(#13960)(#13945)(#13899)(#13893)(#13885)(#13825)(#13812)(#13346)(#13085)(#13072)(#12792)(#12079)
    • [Fix] Missing translations in a half of languages (#14588)
    • [Fix] strlen() expects parameter 1 to be string, array given in generateWidget.php (#14567)
    • [Fix] Contact with invalid email can be created using Javascript function LiveAgent.setUserDetails(email, firstName, lastName, phone) (#14547)
    • [Fix] Forbidden error on ticket attachments (#14481)
    • [Security] Sensitive data in logs (#14368)(#14367)
    • [Fix] ActiveCampaign Integration plugin returns 500 error (#14325)
    • [Fix] Rule breaks on resolve ticket action in chat (#14495)
    • [Fix] "Data error" message on Twilio call transfer (#14468)
    • [Fix] Bad design of the attachment in the inline ticket note (#14467)
    • [Fix] Invisible last rows in replay text area in plain mode (#14418)
    • [Fix] Intagration's info icon incorrect position (#14371)
    • [Fix] Scroll after loading new messages is erratic (#14079)
    • [Fix] Invalid legacy group type '_' error (#14060)
    • [Refactoring] Refactorings and other fixes (#14428)(#14397)(#14188)

    [Important notice] Required database MariaDB. MySQL is no longer supported.

    • [Security] "Send code to your web admin" email is not rate limited (#13811)
    • [Plugin] Freshservice Migration (#13521)
    • [Improvement] Ticket tabs in header should be responsive
    • [Improvement] Better layouting and resizing for Action box in ticket view
    • [Improvement] Add notification & first answer sender account default configuration (#13813)
    • [Improvement] Add different background to agent replies in Material themes (#13898)
    • [Improvement] Do not show inactive buttons in tickets section (#13831)
    • [Improvement] Title should have higher boost in Agent KB search (#13777)
    • [Improvement] Add tool-tip that "x y" is a phrase to Agent KB search (#13776)
    • [Improvement] Add status colours to ticket grid in Material and Obsidian themes (#13705)
    • [Improvement] Setting Allow to change From address is not understandable enough (#13648)
    • [Fix] Magento 2 doesn't support HMAC-SHA-1 (#13802)
    • [Fix] Not possible to create department with already deleted department name (#13733)
    • [Fix] Missing Edit Viber page in accounts & add link to Viber integration (#10832)
    • [Fix] Missing link in created customer portal (#10277)
    • [Fix] Remove Video call channel from Plugins list (#13857)
    • [Fix] Application scrollbar is too thin with no hover (#13832)
    • [Fix] Text over icons in ticket detail (#14201)
    • [Fix] 'ABC added tag XY' message during chat has wrong style (#14195)
    • [Fix] Chats not actually ending when visitor loses internet connection or disconnects (#14171)
    • [Fix] Create tag field design issue (#14130)
    • [Fix] Failed reindex ticket job (#14099)
    • [Fix] Many buttons in ticket grid return 429 error (#14071)
    • [Fix] Attachment in note returns 404 (#14064)
    • [Fix] Unassigned ticket still looks like assigned to me (#14062)
    • [Fix] Rule with apply when message group added executes twice (#14017)
    • [Fix] White and Dark theme: A lot of space on tool-tip on KB search (#14006)
    • [Fix] White and Dark theme: Customer portal - Knowledgebase items options are cut (#13999)
    • [Fix] Unknown ticket state (#13991)
    • [Fix] Can not reconnect outgoing mail account after password change (#13989)
    • [Fix] Not vertically centralized avatar on call - extensions table (#13981)
    • [Fix] Error message when saving changes of a user in a department (#13974)
    • [Fix] Missing name of email account for "Default" in department setup (#13972)
    • [Fix] Incorrect buttons' color (#13946)
    • [Fix] Cant add field in contact form (#13902)
    • [Fix] Errors when ending a chat (#13896)
    • [Fix] Don't open plugin configuration after update gwt to 2.10 (#13895)
    • [Fix] From name in generated quoted text discloses agent's name and does not follow the department template setting (#13890)
    • [Fix] Failed to upload incoming email message source (#13888)
    • [Fix] Outgoing email account remains in error status after reconnecting (#13883)
    • [Fix] Options of checkBoxGroup that contains comma have wrong behavior (#13869)
    • [Fix] Postpone datetime-local widget - error message moves action buttons out of view (#13848)
    • [Fix] array_key_exists() expects parameter 2 to be array, null given in ActiveCampaign/index.php (#13835)
    • [Fix] Empty (blank) authid in qu_g_users causes 500 error response in api v3 call (#13818)
    • [Fix] "Available for" list is not completely loaded on Predefined answers (#13807)
    • [Fix] Minimal chat window design issues (#13801)
    • [Fix] Listbox ticket field with setting "show if used" empty after removing option (#13793)
    • [Fix] Agent KB search result set is not sorted by ES score (#13775)
    • [Fix] Duplicated To email addresses (#13738)
    • [Fix] Data don't removed from telephony DB on suspend account (#13701)
    • [Fix] Error message when answering a ticket (the message won't be probably send) (#13655)
    • [Fix] "Outgoing Email" message group type triggers only one rule despite it used in multiple rules (#13638)
    • [Fix] Infrastructure error details shown in UI (#13617)
    • [Fix] Fix S3Client error handling in legacy (#13611)
    • [Fix] The change/editing of FB comments won't be reflected in the ticket (#13597)
    • [Fix] Random 503 timeout when trying to get messages of old ticket through API (#13289)
    • [Fix] Email outbox error: Inconsistency: missing data (#12881)
    • [Fix] Inbound call does not routed to the third agent (#12655)
    • [Fix] Missing text in chat window (#12588)
    • [Fix] The "Send" button is not fully visible (#12504)
    • [Fix] Ticket is not displayed correctly with scaled resolution (#11759)
    • [Fix] Missing diacritic characters in ticket exported to PDF (#11723)
    • [Fix] After multiple call transfers, the call does not stop for agent who transferred it (#11630)
    • [Fix] Register link on support portal is going to login (#11023)
    • [Fix] Send button when replying ticket is hidden on small displays (#10907)
    • [Fix] Focus in the reply box when moving between chats (#10669)
    • [Fix] Button "Change password" is not displayed (#10633)
    • [Refactoring] Refactorings and other fixes (#14270)(#14289)(#14231)(#14146)(#14177)(#14127)(#14154)(#14123)(#14091)(#14087)(#14083)(#14074)(#14072)(#14067)(#14066)(#14059)(#14052)(#14046)(#14045)(#13996)(#13993)(#13838)(#13827)(#13781)(#13680)(#13296)(#13679)(#13949)(#13939)(#13932)(#13909)(#13904)(#13830)(#13804)(#13789)(#13736)(#13667)(#13600)(#13571)(#13452)(#13006)
    • [Fix] Shopify plugin: update API version (#14274)
    • [Fix] Error on email templates on test mail - Failed to load mail template with error: Invalid classname (#14313)
    • [Fix] Load of login screen causes event log with UnsupportedRequest (#14282)
    • [Fix] Incoming call from certain numbers fails (#14281)
    • [Fix] Compatibility of ES with version 7.17 (#14271)
    • [Fix] Editing custom KB removes certificate and key (#14245)
    • [Fix] "Your session expired" message on the agent panel login page (#14167)
    • [Fix] Popup 'Concurrent login' after save customer template (#14144)
    • [Fix] Not possible to create custom knowledge base (#14218)
    • [Fix] Add MultiKB to brands (#14204)
    • [Fix] Facebook page event job failing with "Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given" (#14198)
    • [Fix] Attachments in customer portal return 404 (#14164)
    • [Fix] Too few arguments during update to 5.31.1.5 (#13962)
    • [Fix] BeezDesk plugin changes (#14187)
    • [Fix] Multi KB edit configuration override incorrect behavior (#14085)
    • [Fix] Missing boundary in multipart/form-data POST data in Unknown on line 0 (#13992)
    • [Fix] Ticket cannot be forwarded from outgoing email account used for the last answer in ticket not allowed in department (#13819)
    • [Fix] Misspelling of word 'transferred' (#14051)
    • [Fix] It is not possible to save the changes of anything in the registration email template (#14011)
    • [Fix] The default knowledge base can't be saved (#14065)
    • [Security] Inserted SSL key should not be served back to client once it's saved (#14027)
    • [Fix] Validate certificate of additional KB only when changed (#14029)
    • [Fix] RpcSmtpUserPassAccountConfigurator incorrect error handling (#14002)
    • [Fix] Permission denied error in agent panel (#13967)
    • [Fix] Cannot login into LiveAgent Android app (#13924)
    • [Fix] Start chat again button doesn't work on mobile after visitor is disconnected from chat (#13855)
    • [Fix] New ticket created in LiveAgent mobile app is not sent (#13690)
    • [Fix] Agents can't download insecure attachments (#13937)
    • [Fix] LiveAgent mobile app APNs certificate expiration (#11880)
    • [Security] Spoof official ladesk page (#13051)
    • [Improvement] Better UX for username and two factor input field on login screen (#13645)(#13644)
    • [Improvement] Remove collapsing of tags in ticket grid in Material and Obsidian (#13707)
    • [Improvement] Allow to use '@' in username in SIP number configuration (#9310)
    • [Improvement] Increase width of listboxes in whole application (#9171)
    • [Improvement] Use current time and date preset when you use postpone feature (#13852)
    • [Fix] Split ticket - Something went wrong error (#13901)
    • [Fix] Scroller position in KB suggestions plugin (#13849)
    • [Fix] Unusual success message when splitting a ticket (#13842)
    • [Fix] Error message "Row doesn't exist" when creating a new tweet (#13841)
    • [Fix] Design issue of assigned tickets in Recent tickets section (#13828)
    • [Fix] Plugins create listBox with help message as status (#13797)
    • [Fix] track.js removeWidget logical bug (#13759)
    • [Fix] Cc mail inputString won't be "saved" after clicking "add" button (Obsidian, Dark, White) (#13752)
    • [Fix] Departments, tags labels bad design (#13748)
    • [Fix] Attachments of rule action 'add note' disappear after couple of days (#13746)
    • [Fix] Doesn't work save button on Customer portal (#13745)
    • [Fix] Concatenated strings as localize argument (#13742)
    • [Fix] Attach button in ticket reply does not work (#13740)
    • [Fix] PDF in note cannot be viewed directly (#13726)
    • [Fix] It is possible to edit integration codes (#13717)
    • [Fix] Long loading of LA app when creating an agent with long email address (#13709)
    • [Fix] Useless (too much long) blank space between icon and text in listbox in rule (#13699)
    • [Fix] Smtp communication log is missing in case of email sending failure (#13698)
    • [Fix] Endpoints missing from generated API v1 doc (#13693)
    • [Fix] Migrated departments configurations not found (#13686)
    • [Fix] Error message (bug) when composing a new Twitter ticket with picture only (#13684)
    • [Fix] FromValue is reset after User set required fromValue and then type recipientMail (#13669)
    • [Fix] SLA is not applied to split tickets (#13666)
    • [Fix] Incoming emails are having "useless" attachments (#13650)
    • [Fix] Value to Delete old sent mails allows to insert 0 (#13622)
    • [Fix] Template variable {$emailAccount} not returning any email account when composing New ticket (#13604)
    • [Fix] When adding a comment to FB post, in ticket it is described as "Edited to" (#13596)
    • [Fix] "Purge" ticket after it's deleted returns error - "Row does not exists" (#13582)
    • [Fix] MultiKB search results point to wrong URL if KB is in subfolder (#13504)
    • [Fix] [error log] No tickets to do (#13427)
    • [Fix] Kb management authority notification failed (#13201)
    • [Fix] When displaying Plugins page names column is too narrow and plugin names are not visible (#13122)
    • [Fix] API v1 GET /conversations fails when listing Instagram ticket (#11649)
    • [Fix] Problems with relative paths and multi KB (#11538)
    • [Fix] Agent can't see visitor's messages in chat (#10771)
    • [Fix] Retweeted post is cut (#10576)
    • [Fix] Same function is displayed twice differently (rule edit/create) (#10448)
    • [Fix] Random selector sizes (#10255)
    • [Fix] Customer can add control character to contact name (#10106)
    • [Fix] Incoming call contact recognition if number is in different format (#9592)
    • [Fix] Show history button on Ticket history sidebar doesn't work (#7764)
    • [Refactoring] Remove SpamAssassin from cloud build (#12477)
    • [Refactoring] Clean pending OAuth email accounts (#12263)
    • [Refactoring] Use instead of GWT DatePicker (#10748)
    • [Refactoring] Refactorings and other fixes (#13836)(#13847)(#13844)(#13833)(#13824)(#13823)(#13815)(#13771)(#13697)(#13637)(#13616)(#13513)(#13749)(#13706)(#13632)(#13579)(#13562)(#13546)(#13545)(#13528)(#13522)(#13486)(#13450)(#12671)
    • [Fix] Email fetching progressive sleep interval reduction (#13912)
    • [Fix] Outgoing email accounts throwing error (#13931)
    • [Fix] Reply created in mobile view is not sent (#13926)
    • [Fix] Illegal mix of collations caused by Jira plugin (#13887)
    • [Fix] Internal server error when connecting Microsoft incoming mail account (#13880)
    • [Fix] LiveAgent app unsuccessfully trying to load account URL infinitely (#13867)(#13892)
    • [Fix] Accessing Dictionary without initialized Session (#13861)
    • [Fix] A non well formed numeric value encountered in SpamScore (#13856)
    • [Fix] Undefined index: in Application.class.php on line 250 (#13822)
    • [Fix] Link from mail with chat transcript is broken (#13800)
    • [Feature] New chat theme: Minimal (#8348)
    • [Improvement] PHP 8.1 compatibility (#13211)
    • [Improvement] UI improvements (#13583)(#13631)(#13419)
    • [Fix] License limit is visible by default in Incoming email accounts grid (#13628)
    • [Fix] La_Task_DeleteUnusedUsersAndContacts schedules incorrect job to delete unused contact IDs (#13820)
    • [Fix] Not possible to upload pdf file as attachment by Drag'n'Drop (#13743)
    • [Fix] Chat transcript is sent from incorrect email address (#13739)
    • [Fix] Not possible to change theme from an agent panel (owner, admin okay) (#13716)
    • [Fix] Variables are not filled in template when create new ticket (#13713)
    • [Fix] "Indexing ticket error" is spamming dev event logs (#13711)
    • [Fix] Getting an error message when adding a comment (only a picture) via LA panel to FB ticket (#13647)
    • [Fix] Can't open picture in chat as an agent (admin/owner) or as a customer (#13642)
    • [Fix] Set Password page end up with error if some session / identity is set before (#13639)
    • [Fix] Can't open a picture from FB comment (ends in "Not found") (#13595)
    • [Fix] Not possible to edit Outgoing email account or send email (#13592)
    • [Fix] Not possible to enable 2FA for agents with very long emails (#13591)
    • [Fix] Not started pushstream container after rebuild (#13586)
    • [Fix] PHPStan not checking all PHP scripts (#13563)
    • [Fix] SQL Error: Row does not exist, when loading conversation in /Jira/Webhook.class (#13550)
    • [Fix] A non well formed numeric value encountered in ban model (#13517)
    • [Fix] Cannot access email details in a "outbox mail status changed" rule (#13511)
    • [Fix] Inconsistent version checking (#13499)
    • [Fix] Incorrect From email is preselected when non-email ticket is transferred (#13498)
    • [Fix] Object of class La_Model_Conversation could not be converted to string (#13493)
    • [Fix] Gravatar link is saved as contact avatar URL (#13490)
    • [Fix] The icon that indicates the current agent's status in ticket doesn't give relevant info (#13471)
    • [Fix] Useless message group internal (collapsed) in rules (condition - message group type) (#13372)
    • [Fix] No clarification after upload record for IVR and closing "Add record" window (#13344)
    • [Fix] No validation on rename custom role on client (#13215)
    • [Fix] Drag and drop upload not working in Safari (#12723)
    • [Fix] Video call button integration causes analytics errors (#12299)
    • [Fix] Uncaught Error: Call to a member function get() on null in RegisteredVisitor.class.php (#11614)
    • [Fix] Misleading text in SLA rule about when should be applied (#8870)
    • [Fix] "exact time" in postpone action of rule is in server time in edit dialog (#8106)
    • [Fix] Active numbers appear as deactivated (#6739)
    • [Fix] Incoming / outgoing call time in dashboard is not correct (#5998)
    • [Fix][Standalone] 'Create agent' and 'Upgrade' button lead to 404 response (#10999)
    • [Refactoring] Implement incremental sleep time for failing fetch tasks (#12258)(#13142)
    • [Refactoring] Refactorings and other fixes (#13636)(#13613)(#13601)(#13593)(#13589)(#13578)(#13577)(#13484)(#13483)(#12980)(#12934)(#12341)(#13440)(#13512)(#13757)(#13750)(#13624)(#13620)
    • [Fix] Response 500 on Call history when Agent panel language is French (#13783)
    • [Fix] MysqlDepartmentConfigurationRepository does not expect empty notification sender account (#13780)
    • [Fix] First answer sender account is set as empty string (#13773)
    • [Fix] Invalid role was created log (#13737)
    • [Fix] Empty "For the first answer in a ticket pre-select" account (#13767)
    • [Fix] Error "StringId cannot be empty" in department settings (#13766)
    • [Security] Integration plugin uses insecure curl option (#13396)
    • [Feature] Close a ticket tab after middle clicking it (#13378)
    • [Improvement] Event logs should be translated into different languages (#13418)
    • [Improvement] Reply button in Resolved ticket (#13460)
    • [Improvement] Move texts for empty chat input to placeholder (#13455)
    • [Improvement] Only allowed outgoing email accounts in Compose new email and in Reply/Forward for all users (#2603)(#13695)(#13652)(#13568)(#13594)(#13524)(#13495)(#13095)(#12918)
    • [Improvement] Not enough space for composing new ticket in Material theme (#13365)
    • [Fix] Business hours timezone in SLA level settings doesn't respect daylight saving time (#13434)(#2600)
    • [Fix] Rule action forward email to forwarding from customer's email address instead of connected email account (#13641)
    • [Fix] No identity exception in file.php (#13634)
    • [Fix] Cannot log in to Liveagent Mobile app - Android (#13598)
    • [Fix] Undefined index: class in ExceptionFieldsToContextProcessor.php (#13590)
    • [Fix] Broken design of chat button's pre-chat/offline form KB suggestion option (#13560)
    • [Fix] Unable to move mailbox position (#13531)
    • [Fix] "Create custom roles" button bad design (#13508)
    • [Fix] Outgoing email account for notifications is different from department's mail address for notifications (#13491)
    • [Fix] Incorect phrase in description of Pre-selected outgoing email in the tab "Add department" (#13487)
    • [Fix] "Edit chat button" window contact form section - webelements too close (#13481)
    • [Fix] Rename field "Agent" to "Assign to agent" in new internal ticket (#13442)
    • [Fix] Chat creates empty messages of type message (#13417)
    • [Fix] Cannot edit SMTP account with empty credentials (#13404)
    • [Fix] Maximum hours in SLA level (#13395)
    • [Fix] Allowed memory size exhausted in La/Model/User/Visitor.class.php on line 267 (#13385)
    • [Fix] Upgrade / change payment info error - Payment processor error: undefined. (#13377)
    • [Fix] The empty From-Name field generates a value even though it is empty (#13371)
    • [Fix] Ivr ->Add record wrong place for "play" icon (#13341)
    • [Fix] Phrase types in lang files are set according to the used method without priority (#13322)
    • [Fix] Error after disconnecting from chat on mobile (#13275)
    • [Fix] Disabled piping account without last fetch date crashes the grid (#13255)
    • [Fix] Plugin loading indicator displayed in wrong position (#13221)
    • [Fix] Create agent dialog stuck when Register email template has incorrect mail account (#13190)
    • [Fix] LegacyAuditor fails to log EmailMessageAddedActivity in some cases (#13172)
    • [Fix] Texts for plugin checks (#13133)
    • [Fix] unknow state in number status (#13120)
    • [Fix] From emails in email templates shows incorrect accounts (#13100)
    • [Fix] From header not changed for emails forwarded by a rule (#13078)
    • [Fix] Attachments in forum / suggestions not visible for unauthenticated visitor (#12995)
    • [Fix] Broken rules > SQLSTATE[HY000]: General error: 2006 MySQL server has gone away (#12978)
    • [Fix] Plugins screen lists also plugins not available in your plan (#12948)
    • [Fix] Incoming account name set to '0' is not allowed (#12854)
    • [Fix] Not configured but enabled SpamAssassin cause fatal error during fetching (#12821)
    • [Fix] Warning before closing un-saved IVR setup (#12755)
    • [Fix] Value of column grid cannot be an object or array (#12598)
    • [Fix] Columns undefined (#12536)
    • [Fix] Argument 1 passed to Elasticsearch\Connections\Connection::addPortInUrl() must be of the type string (#12394)
    • [Fix] Not found any online device for agent (#12329)
    • [Fix] News on dashboard is not in language of opened agent panel (#12309)
    • [Fix] Incorrect data in predefined answers listbox with department and agents (#11753)
    • [Fix] Chat rings to more agents even if random assignment is checked (#11568)
    • [Fix] Automation Rules ignore subject (#10986)
    • [Fix] The placeholders are missing in inputs/listboxes (#10807)
    • [Fix] Duplicate message groups are created in a ticket after loading previous messages (#10684)
    • [Fix] Records used in IVR are missing in Records list (#9425)
    • [Fix] When creating new ticket focus should be in To field (#8976)
    • [Fix] Clear entries from Asterisk db when customer disables call feature (#8490)
    • [Refactoring] Remove PHPMailer (#12580)
    • [Refactoring] Refactorings required by PHPstan (#13390)(#13360)(#13359)(#13336)(#13233)(#13232)
    • [Refactoring] Refactorings and other fixes (#13599)(#13657)(#13588)(#13466)(#13599)(#13500)(#13488)(#13451)(#13446)(#13445)(#13437)(#13431)(#13406)(#13394)(#13111)(#11967)(#11959)(#13369)(#13277)
    • [Fix] Chat invitations are not displayed (#13615)
    • [Fix] Redirection is not working, when clicking on error message in News on Dashboard (#13534)
    • [Fix] Custom roles removed perform mass action permission for classic agent role (#13393)
    • [Lang] Changes in menu items labels (#13526)(#13527)
    • [Refactoring] (#13507)(#13603)
    • [Fix] Redirection is not working, when clicking on error message in News box (#13534)
    • [Fix] Rename Custom roles (#13527)
    • [Fix] Rename Protection to Security (#13526)
    • [Security] Fixes in 3rd party services integrations (#13151)(#12424)
    • [Feature] Phone scheduler/planner (#10502)(#13464)(#13462)
    • [Feature] Custom roles (#2219)(#13467)(#13339)(#13502)(#13463)(#13276)
    • [Feature] Intercom migration plugin (#12853)
    • [Feature] Option to Reply to specific message in ticket (#10092)(#13426)
    • [Improvement] Use ISO date format in email communication log instead of locale (#12675)
    • [Improvement] Add Reply and Reply to all options into the context menu of each message (#13283)
    • [Improvement] Display SLA level name in ticket SLA tab (#13048)
    • [Fix] Salesforce plugin failes to load data (#13218)
    • [Fix] Email notifications do not work (#13403)(#13412)
    • [Fix] Recipient is not pre-filled in ticket created from MyTickets (#13366)
    • [Fix] The Reports item in the main menu has the wrong position (#13317)
    • [Fix] Deprecated property and method in gradle config (#13284)
    • [Fix] No actions for call extensions (#13273)
    • [Fix] Design issue on the WooCommerce plugin (#13270)
    • [Fix] The variable {$contact_twitter_name} is not replaced with real value on the "Display external info plugin" (#13252)
    • [Fix] Submit ticket in KB returns error (#13212)
    • [Fix] Invalid button in draft of a ticket in theme obsidian/material (#13208)
    • [Fix] Unused contacts cannot be deleted (#13206)
    • [Fix] Failed to create participant log (#13203)
    • [Fix] Wrong count of accounts in incoming email accounts table (#13181)
    • [Fix] Possibility to sent message multiple times (#13140)
    • [Fix] Cannot reconnect incoming mail account (#13112)
    • [Fix] Long URL (in note) is incorrectly processed (#12940)
    • [Fix] Not possible to Show source of a merged ticket (#12869)
    • [Fix] Consistent order of control ticket buttons (Transfer, Resolve, More) (#12838)
    • [Fix] SMTP error: data not accepted (#12834)
    • [Fix] Purging action in a rule throws an error while fetching (#12778)
    • [Fix] Unsent emails after deleting a mail account (#12704)
    • [Fix] "View chat" button in chat transcript does not work on a phone (iOS) (#12594)
    • [Fix] Send also text/plain part of email (#12593)
    • [Fix] Uncaught error in Gpf_EntryPoint: Could not load Row (#12576)
    • [Fix] Voice status page - enable call on all departments doesn't save (#12571)
    • [Fix] Negative time of chat/queue duration (#11463)
    • [Fix] Facebook API rate limit (#8518)
    • [Performance] Memory leak in agent panel (#12858)
    • [Improvement][Standalone] Refresh button missing on Cron job screen (#8088)
    • [Tests] (#13302)(#13226)(#13150)
    • [Refactoring] Move outgoing account lock while sending from Resqu to job itself (#12522)
    • [Refactoring] Removing outgoing email account (#12920)
    • [Refactorings and cleanups] (#13240)(#12346)
    • [Fix] Ticket code "copy to clipboard" button is missing on older browsers (#13468)
    • [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#13436)
    • [Fix] Ticket was not created from fetched email (#13422)
    • [Fix] Rename Send answer to Send answer to all participants (#13410)
    • [Fix] API v3 GET tickets - owner_email contains phone number for tickets with call channel (#13311)
    • [Refactoring] (#13454)
    • [Fix] VAT ID in Billing step should not be the mandatory field (#13469)
    • [Fix] The postpone ticket action should postpone the ticket based on the agent's current time (#13326)
    • [Fix] Duplicate messages in chat from old browsers (#12960)
    • [Refactoring] (#13458)(#13429)
    • [Fix] Freshdesk migration is possible to start with Freshservice user (#13423)
    • [Fix] Rename recipient to participant in the description of the activated rule in the ticket (#13401)
    • [Fix] Add new types of messages to API description (#13388)
    • [Fix] OutgoingEmailAccount in the department does not change after account deletion (#13349)
    • [Fix] Possible self-XSS (#13347)
    • [Fix] Contact name is not used in Reply (#13264)
    • [Fix] Sending eml attachment via microsoft smtp does not work (#13243)
    • [Fix] Error when sending test of pre-defined agent email aggregated notification (#13089)
    • [Fix] Reply button in resolved state starts Replying to all (#12254)
    • [Fix] Resize of the agent panel in the call ticket is broken (#12204)
    • [Fix][Standalone] Not possible to activate purchased plugins in standalone version (#13318)
    • [Improvement] Check smarty syntax of templates in synchronization process with Crowdin (#13368)
    • [Refactoring] (#13405)
    • [Fix] Language sources sync should use a fresh translation build on Crowdin (#13362)
    • [Fix] Reply to customer from Internal ticket do not work (#13356)
    • [Fix] APIv3 ticket update using PUT should not require department ID if a ticket is not being transferred (#13329)
    • [Fix][Standalone] Update step 5.28.4 stuck with syntax error (#13367)
    • [Fix] Reindex jobs hanging indefinitely (#13353)
    • [Fix] Excessive number of temp files on APP-Q servers (#13338)
    • [Fix] Can't change language in agent panel (#13334)
    • [Performance] Settings file is read very frequently (#13354)
    • [Fix] Could not find outgoing email account for ticket (#13331)
    • [Fix] Problem with update steps on MySQL 8.0.16 (#13162)
    • [Fix] Send mail action breaks a rule if ticket is created from in-page form without message field (#13328)
    • [Fix] "To" string is not prefilled if use "New ticket" button from contact's details (#13303)
    • [Fix] Broken formatting of email message if you change editor from HTML to PLAIN text in reply (#13298)
    • [Fix] Broken variables for field:postal_address in ticket templates (#13294)
    • [Refactoring] Languages synchronization with Crowdin project (#11997)(#11146)
    • [Fix] Latvian language is missing
    • [Fix] Show email source option is not always displayed (#13272)
    • [Fix] First parameter must either be an object or the name of an existing class (#13306)
    • [Fix] Unversioned files appear after API generation (#13304)
    • [Fix] Fetching crashed with Cannot fetch Tag is not matching (#13299)
    • [Fix] Broken variable {$firstRecipientGender} in ticket templates (#13293)
    • [Fix] Uncaught Error: Call to a member function processMessagesForDisplay() (#13285)
    • [Fix] Direct view of attachments gives the forbidden error (#13265)
    • [Fix] Email message is displayed empty (#13258)
    • [Fix] Sent reply displays duplicated sometimes (#13256)
    • [Fix] Search doesn't work correctly for Japanese words (#12772)
    • [Fix] Customer cannot see messages in Customer portal (#13262)
    • [Fix] Agent cannot hear ring tone and customer during the call via browser (#13253)
    • [Fix] Email template variable {$conversationOwnerFirstName} is not working (#13249)
    • [Fix] Rename recipients to participants in rules (#13246)
    • [Fix] Delayed email notifications from rules (#13261)
    • [Fix] Draft is not dismissed when message (message group) is added (#13248)
    • [Fix] Email message is displayed incorrectly (#13247)
    • [Fix] Error Given ContentType is not a valid when replying ticket caused by empty filetype (#13186)
    • [Security] Update of JsSip and jQuery libraries (#10272)(#10271)(#12862)
    • [Security] Improved security of plugins (#13035)
    • [Feature] Outbound proxy as additional parameter for connecting sip phone number (#11825)
    • [Improvement] Display full date on hover in internal chat (#13050)
    • [Improvement] Confirmation for removal APIv3 keys (#13021)
    • [Improvement] Mirrored icons for RTL languages (#12827)
    • [Improvement] Better description for Contact Emails and Phones template variables (#13163)
    • [Performance] DeleteUnusedFiles task caused overload of a single DB machine (#13160)
    • [Fix] Refactoring and fixes of recipients behaviour in email communication
    • [Fix] Random reply recipient is picked for non-email tickets (#13222)
    • [Fix] During email headers parsing empty UTF8 string is not parsed correctly (#13216)
    • [Fix] Invalid CSRF token spamming logs (#13200)
    • [Fix] Rules does not work with tickets created via Forward (#13195)
    • [Fix] Cannot change tag color in Firefox (#13170)
    • [Fix] Single/double copy/paste of picture in New ticket/Answer for existing ticket (#13127)
    • [Fix] Time filter doesn't work correctly (#13118)
    • [Fix] Not possible to open tickets on the Safari version 13 and below (#13063)
    • [Fix] Search by IP in ban logs do not work (#13062)
    • [Fix] Uncaught Gpf_Exception: Setting 'ShopifyShopURL' is not known (#13045)
    • [Fix] Error output when creating a Facebook post (#13043)
    • [Fix] Argument 1 passed to Gpf_Settings_Base::areSettingsValid() must be of the type array (#13039)
    • [Fix] The same email added multiple time when reply to all (#13030)
    • [Fix] Cc recipients not listed when you edit recipients of reply (#13029)
    • [Fix] Disabled incoming built-in account still receives emails (#13024)
    • [Fix] Search under Add record to IVR doesn't work (#13016)
    • [Fix] Ticket code "copy to clipboard" missing in ticket type "suggestion" (#12993)
    • [Fix] Duplicate messages in chat from iOS (#12960)
    • [Fix] Facebook messages are not fetched (#12944)
    • [Fix] Emails not sending because sending is rate limited (#12937)
    • [Fix] Not enough scroll requests during reindex in Elasticsearch (#12924)
    • [Fix] Delete agent confirmation window typo (#12894)
    • [Fix] Typo in contacts template (#12882)
    • [Fix] Rule for slack notification produces error logs (#12865)
    • [Fix] In-page Form requires message or subject field to finish the "send" action correctly (#12840)
    • [Fix] Types of report graph/diagram are not loaded if they were selected in a certain sequence (#12798)
    • [Fix] Invalid chars in email templates after saving them in HTML mode (#12782)
    • [Fix] Virus checker job getting stuck (#12776)
    • [Fix] Incorrect value of {$contact_email} (#12774)
    • [Fix] Missing settings in retried clean hosted install (#12754)
    • [Fix] Undefined offset: 1 in Browser.class.php (#12752)
    • [Fix] New ticket created by message forward (since 5.25) does not count as "created ticket", only as "answer" (#12727)
    • [Fix] Forwarding email account - edit email addresses (#12719)
    • [Fix] Unhandled exception in asterisk_la logs (#12711)
    • [Fix] Create call failed for reason: unknown from number (#12661)
    • [Fix] Duplicated mail accounts in Listbox (#12638)
    • [Fix] To Solve button does not open "New" tickets from chats (#12636)
    • [Fix] Wrong behaviour of recipients (#12609)
    • [Fix] OFFSET can not be set without LIMIT (#12546)
    • [Fix] Switch language by URL parameter doesn't work (#12490)
    • [Fix] 2FA QR code is not always displayed (#12475)
    • [Fix] Ticket is not sorted by importance if customer left offline message (#12444)
    • [Fix] Chat availability report for all departments shows incorrect results (#12356)
    • [Fix] Internal chat displays email or alias instead of agent name sometimes (#12343)
    • [Fix] Empty chat communication template if chat feature is disabled (#12339)
    • [Fix] Missing recipients in ticket reply (#12292)
    • [Fix] Fetching mail account is used for salutation in reply (#12286)
    • [Fix] Negative elapsed time (#12277)
    • [Fix] Multiple replies to FB message older than 24 hours (#12192)
    • [Fix] Confused headers in SIP INVITE on trunk id more than 99 (#12061)
    • [Fix] {$firstRecipientName} variable is replaced incorrectly (#11641)
    • [Fix] "Facebook post cannot be opened" is shown when you click on ticket subject (#11464)
    • [Fix] Incorrect recipient of a reply when requester sends email to multiple To addresses (#11183)
    • [Fix] Image pasted twice when replying in HTML (#10747)
    • [Fix] Ticket code/ID hyperlink does not work in a ticket body (#10367)
    • [Fix] "Cannot set property 'font' of null" error displayed on our LA (#10227)
    • [Fix] Recipient removed when using Reply to 1 (one) recipient (#8659)
    • [Fix] Recent tickets list resize (#8536)
    • [Fix] La_Features_Facebook_PageEventJob crashed on memory limit (#7772)
    • [Style] New style of fields in material/obsidian theme (#12197)
    • [Style] New menu item for Getting started (#10439)
    • [Refactoring] Save also original customer name in email header message, not only email address (#13008)(#13228)(#13229)
    • [Refactoring] Make it easier distinguish between incoming emails, outgoing emails and different kind of messages (#13005)
    • [Tests] (#11495)(#12863)(#12864)(#12870)(#12871)(#12901)(#12998)(#13040)(#13130)(#13131)(#12321)(#12320)
    • [Refactorings and cleanups] (#13224)(#13012)(#12775)(#12861)(#12981)(#12930)(#12988)(#13107)
    • [Fix] Frozen "Customer email templates" section when you have created many department specific templates (#13239)
    • [Fix] Incorrect processing of new coupon types (#13235)
    • [Fix] Error when uploading a FB post via new ticket (#13231)
    • [Fix] MyAccount item has the wrong position in the main menu (#13179)
    • [Fix] Rule with email header condition is not working if contains dash
    • [Fix] Calling service method La_Rpc_EmbeddedChat::banCheck failed (#13199)
    • [Fix] SQL error in mail outbox (#13198)
    • [Fix] Ticket with attachment cannot be forwarded or replied (#13036)
    • [Fix] Fetched email is not parsed because of old agents with invalid email (#12949)
    • [Fix] Downloading attachment with invalid characters in filename causes error (#12597)
    • [Fix] File link not found - MailReplyCreatorRpc (#12540)
    • [Fix] Show source action is useless for message from contact form (#13177)
    • [Fix] Emails with large attachments are stuck in Sending state (#13176)
    • [Fix] Long chat messages without space doesn't wrap in Material and Obsidian themes (#13167)
    • [Fix] Web contact cards don't work (#13146)
    • [Security] Many password reset requests can be send for an agent (#12991)(#13168)
    • [Fix] TemplateImageExtractor extracts same image multiple times (#13164)
    • [Fix] Add extension .eml for attached emails from MS Outlook (#7200)
    • [Fix] Cannot send message if you upload image into signature via WYSIWYG editor (#13157)
    • [Fix] Email reply/forward is adding strange useless attachments (#13149)
    • [Fix] Error when creating a Facebook post with image (#13119)
    • [Fix] Not possible to change color of button in video widget popup (#13098)
    • [Security] Improved session handling
    • [Fix] Web contact cards don't work (#13146)
    • [Fix] Chat scrolling on customer side when receiving or sending long messages (#13138)
    • [Fix] BCC does not work with buit-in email (#13088)
    • [Fix] Refused to connect google maps api (#12879)
    • [Fix] Not valid value of unique_id in qu_la_mail_identifiers (#13125)
    • [Fix] Reply under old forwarding reply is quoted (#12970)
    • [Fix] Send answer action breaks rule with contacts without email (#12950)
    • [Fix] Unable to send reply which contains URL of attachment_view.php or attachment_download.php (#12935)
    • [Fix] Rule condition email to contains does not work when requester sends email to multiple To addresses (#12878)
    • [Fix] Notices from ActiveCampaignCRM plugin (#12877)
    • [Fix] Edit ticket configuration for Incoming email account has not filled values (#13124)
    • [Fix] Email cannot be send due to invalid References (#13092)
    • [Fix] TLS is not forced when integrating new outgoing email account (#13084)
    • [Fix] Fetched email is not parsed due to invalid References (#12949)
    • [Security] HTML Injection possible by agent (#13018)
    • [Improvement] External link to MyAccount page redirects to default LiveAgent page (#13074)
    • [Fix] Pasted HTML with inline images LA links is not sent correctly (#13105)
    • [Fix] Inline images in the mail outbox are sometimes broken (#13083)
    • [Fix] Inline image added in email body is not displayed to the customer (#13053)
    • [Fix] All Japanese variation accounts have DATA ERROR on the plugins section (#13094)
    • [Fix] Emails in email outbox have empty last retry field (#13093)
    • [Fix] Undefined indexes in templates (#13087)(#13086)
    • [Fix] Cannot connect Outgoing Email Account (#13080)
    • [Fix] CKEditor does not use app lang (#13013)
    • [Fix] Data error in mail outbox and stuck emails (#12997)
    • [Fix] Tweets are not displayed in Twitter tickets (#12961)
    • [Fix] Submit ticket doesn't work in Material theme (#12916)
    • [Fix] Refused to connect google maps api (#12879)
    • [Fix] To solve button doesn't work correctly (#12680)
    • [Fix] $fromAddress must not be accessed before initialization (#12535)
    • [Security] Improved stripping of HTML attributes (#13042)
    • [Fix] Unsupported images are rendered in email body instead adding as attachment (#12983)
    • [Fix] No attachments in the TicketAttachments plugin (#13037)
    • [Fix] Ticket with attachment cannot be forwarded, merged or splitted (#13044)(#13036)
    • [Fix] Cannot reconnect old oauth outgoing account (#13032)
    • [Fix] Array to string conversion in Phone.class.php (#12990)
    • [Fix] Error when trying to delete recording (#12831)
    • [Fix] Tickets from Facebook have no link to post in subject (#12455)
    • [Fix] Event logs files grow too fast
    • [Fix] Update step 5.27.5 is failing (#13009)
    • [Fix] DeleteOldSentMail task is failing on memory (#12947)
    • [Fix] Chat button image disappears after button resave (#12933)
    • [Security] API scopes should be checked by CI (#12673)
    • [Improvement] Possibility to decide type of call recording (#8157)
    • [Improvement] Change color of "Make call" button in a call button. (#12526)
    • [Improvement] Description in SIP number provider template must looks like "integration info" (#12523)
    • [Improvement] Add more variable to the 'Confirm message' of contact widgets (#12318)
    • [Improvement] Add RTL support for plugins (#11890)
    • [Improvement] Add short descriptions + links to KB to all items in configurations (#11692)
    • [Fix] Deleted departments are available for setting department for added incoming mail account (#12903)
    • [Fix] Shopify plugin: update API version (#12974)
    • [Fix] Border settings for in-page forms are not applied (#756)
    • [Fix] WYSIVIG editor removes Edit Quoted text from ticket reply (#12986)
    • [Fix] Replying to ourselves (#12972)
    • [Fix] Fetched email is not parsed because of encoded mime in references (#12951)
    • [Fix] No previous messages get appened as quoted text (#12936)
    • [Fix] Exception thrown on Forward action from ticketbody (#12927)
    • [Fix] No info about active SLA in SLA Ticket box (#12891)
    • [Fix] No reply from bult-in account (#12867)
    • [Fix] Time rules with conditions are not executed if the required time passed before codition met (#12812)
    • [Fix] Duplicate message reopen, resolve, mark as answered in UI (#12803)
    • [Fix] Design issue on the Slack configuration screen (#12800)
    • [Fix] Email with a long References header not parsed (#12786)
    • [Fix] PushStream DELETE request failed (#12777)
    • [Fix] Update Smarty from 3.1.40 to 4.x (#12756)
    • [Fix] Clearing values in redis (#12751)(#12749)(#12725)(#12629)
    • [Fix] Duplicate message about SLA in Ticket (#12729)
    • [Fix] Ticket filters search do not refresh (#12682)
    • [Fix] Duplicate Note added in UI (#12678)
    • [Fix] "Navigation arrows" on multiple tickets don't work (#12606)
    • [Fix] Chat preview is not updated after the chat is finished (#12516)
    • [Fix] Keyboard shortcuts don't work in Firefox 93 (#12407)
    • [Fix] Some feature presenters are bound multiple times (#12406)
    • [Fix] Contact form field validator text area has wrong size (#12382)
    • [Fix] Emails for non-existing or deleted forward email account should not be processed (#12367)
    • [Fix] Forward email to rule action forwards email as plain text (#12349)
    • [Fix] Paused agent can be invited to chat (#12298)
    • [Fix] Not possible to open ticket (#12146)
    • [Fix] Agent cannot save Facebook contacts (#11976)
    • [Fix] Not possible to use search field on the Time report (#11853)
    • [Fix] Voicemails not counted in reports (#11778)
    • [Fix] Jira plugin - cannot use space and some special characters in search (#11642)
    • [Fix] Missing email on repeated prechat form (#11165)
    • [Fix] Chat from an invitation displays "leave an offline message" screen after it is closed (#10153)
    • [Fix] Edit text "logo" when editting in-page contact form (#9776)
    • [Fix] Contact with contactid … does not exist (#9771)
    • [Fix] TokenBucket for rate limiter does not clean its storage in redis (#12441)
    • [Fix] Stuck long tasks (#10960)
    • [Fix] Plugin configuration screens call duplicate requests (#8711)
    • [Lang] Availability in % from hour (#12965)
    • [Lang] Call number providers (#12964)
    • [Lang] Wrong invitation title Need help you? (#12709)
    • [Refactoring] Use native colorpicker (#8887)(#12457)
    • [Refactoring] Part of phpstan level 4 (#12929)
    • [Refactoring] Clean up CKEditor from custom styles and configs (#12579)
    • [Refactoring] Simplify attachment_view and download scripts (#12519)
    • [Refactoring] LightOpenID and Scaledo feature are unused (#12357)
    • [Refactoring] Replace PHPMailer with something more memory efficient (#12284)
    • [Refactorings and cleanups] (#12743)(#12683)(#12410)(#12403)(#12290)(#11470)(#11875)
    • [Fix] Call to private method AnswerCreator::addAgentAnswer() from context La_MobileApp_TicketAction (#12917)
    • [Fix] Contact search by email does not work (#12909)
    • [Fix] Unable to upload zero size files (#12905)
    • [Fix] Plugins extended from Gpf_Plugins_MultiSiteConfig in some cases may override configs (#12809)
    • [Fix] Click on a rule from a system message in tickets doesn't work (#12677)
    • [Fix] Forwarding rule getting broken with unable to execute error (#12896)
    • [Fix] Contact search by phone does not work (#12886)
    • [Fix] Trying to access array offset on value of type null (#12876)
    • [Fix] Fatal out of memory in SMTP sender (#12261)
    • [Fix][Standalone] Application cannot activate ES with version higher as 7.10.2 (#12893)
    • [Fix] Reply from the customer shows as blank email (#12868)
    • [Fix] Emails without content type / boundary sets text as attachment (#12741)
    • [Fix] Emails wrongly recognized as automatic notification (auto-replies) (#12703)
    • [Fix] Invalid parameter number: parameter was not defined at MySQLFileLinkRepository (#12545)
    • [Fix][Standalone] Standalone with MariaDB cannot update to 5.25 (#12740)
    • [Fix] Internal chat doesn't focus a whole last message (#12828)
    • [Fix] Undefined index: nextActivityTime in Pipedrive2 (#12841)
    • [Fix] Typed property La_Page_Kb_MyTicket::$chatButtonEnabled must not be accessed before initialization (#12691)
    • [Fix] Agent variables as {$initiator_firstname} does not work in Slack integration (#12667)
    • [Fix] Broken submit ticket form in Material theme (#12826)
    • [Security] Missing nosniff header on php generated contents
    • [Performance][Standalone] Empty languages listbox in installer, request timeout (#12805)
    • [Fix] Large email can crash fetching (#12750)
    • [Fix] Forwarded or quoted inline image isn't displayed correctly (#12715)
    • [Fix] Silent mode option from sounds configuration doesn't work (#12695)
    • [Fix] SMTP cannot be used without authorization (#12668)
    • [Fix] Shopify integration with chat button plugin didn't work (#12739)
    • [Fix] Shopify Integration plugin in some cases generates wrong links to a customer order (#12737)
    • [Fix] Plugin Pipedrive Integration v2 is missing in CZ accounts (#12832)
    • [Fix] Undefined indexes (#12814)(#12794)(#12791)
    • [Fix] Undefined indexes in material KB theme templates (#12796)(#12795)
    • [Fix] Cannot connect IMAP account (#12785)
    • [Fix] Email is not sent to a customer via API when added message in ticket (#12773)
    • [Fix] Fatal Error: Uncaught ValueError: Path cannot be empty in getimagesize (#12770)
    • [Fix] Array to string conversion in export_conversation_header template (#12762)
    • [Fix] Uncaught TypeError: Argument 1 passed to TagName (#12757)
    • [Fix] Improved invalid charset mapping in email fetching process (#12697)
    • [Fix] Undefined indexes in RecordSet.class.php - edit agent dialog (#12663)
    • [Fix] Possible to delete the built-in outgoing email account (#12521)
    • [Plugin] Shopify Integration plugin requires read script_tag access which is not described in the info about the plugin. (#12738)
    • [Fix] Uncaught RedisException: Connection timed out (#12763)
    • [Fix] Email with invalid charset fetched without content (#12697)
    • [Fix] Remember visitors option is ignored (#12565)
    • [Fix] Undefined indexes in material_kb (#12753)
    • [Performance] APIv3: Get tickets failing on Allowed memory size exhausted (#12532)
    • [Refactoring] Shopify - update resp api client to 2021-10 (#12582)
    • [Fix][Standalone] OAuth redirect uri should be always generated with https (#12747)
    • [Fix] Hostname is shown as username in mailbox password change dialog (#12731)
    • [Fix] New ticket screen shows You do not have sufficient privileges (#12726)
    • [Fix] Import of custom language doesn't work (#12714)
    • [Fix] Some attachments file types should be viewable (#12701)
    • [Fix] CSS code in the ticket preview (#12669)
    • [Fix] Email is not sent to a customer via API when 'useridentifier' is agent email (#12554)
    • [Fix][Standalone] Microsoft oauth app redirect url returning 500 (#12702)
    • [Fix] Chat button doesn't work in Safari or inkognito mode (#12173)
    • [Fix] Delete button is not visible in the Ticket Attachments plugin (#12694)
    • [Fix] New email in ticket with active chat / call ends the chat / call (#12693)
    • [Fix] Custom CSS doesn't work on the Material customer portal theme (#12687)
    • [Fix] Data error in incoming mail accounts (#12686)
    • [Fix][Standalone] Can't run installer to update to 5.25 (#12167)
    • [Fix] Missing email body in ticket (#12651)
    • [Security] API Key is not properly used (#12665)
    • [Security] Content injection vulnerability (#12485)
    • [Fix] Uncaught Gpf_Exception: Application not initialized (remaining Digitale handlers) (#12664)
    • [Fix] Order of departments in Ticket configuration (#12659)
    • [Fix] Emails stopped fetching due to Unable to find body literal (#12653)
    • [Fix] Invalid tag color causes inability to start agent panel (#12652)
    • [Fix] Undefined offset: 1 in CustomPlugin/index.php on line 108 (#12648)
    • [Fix] Internal chat moved when you click into its header (#12646)
    • [Fix] Contact group with the name as one zero "0" made a whole LiveAgent account inaccessible (#12639)
    • [Fix] Argument 4 passed to AuthUserWithCredentials::__construct() must be of the type string, null given (#12534)
    • [Fix] Incoming unanswered call will be interrupted with error if routing time exceeds 60 seconds (#12425)
    • [Fix] Incoming Email Accounts grid count is off (#12358)
    • [Fix][Standalone] Old attachments don't work on standalone (#12630)
    • [Fix] Uncaught Gpf_Exception: Application not initialized - Digitale handler (#12649)
    • [Fix] Public tags are not correctly marked in ticket tags list (#12631)
    • [Fix] Missing communication log for OAuth accounts (#12461)
    • [Fix] Broken rule due to error: Unknown state Qu\La\Ticket\Domain\Model\TicketState\Resolved (#12456)
    • [Lang] Integrate new outgoing email account - change Read more link (#12492)
    • [Lang] Emails are marked as read in mailbox after connecting an email account to LA (#12530)
    • [Lang] Better description in Integrate outgoing Hosted account (#12497)
    • [Improvement] When fetching email use header 'Date' if 'Received' is not present (#10552)
    • [Improvement] Add search to Plugins screen (#10546)
    • [Improvement] Open customer/agent screen when clicking the name (#8793)
    • [Improvement] Add buttons into contact's details for create new ticket or new call (#4910)
    • [Improvement] Ability to choose sip host in number provider template (#11284)
    • [Fix] Multiple attachments opened on the same browser tab (#12237)
    • [Fix] Audit log keeps ancient records when deactivated (#10191)
    • [Fix] Email template: switch to plain text does not work (#12469)
    • [Fix] App is unresponsive after click on "create department" button (#12334)
    • [Fix] Exception occurs when User edit department (#12333)
    • [Fix] Type mismatch when calling method (#12293)
    • [Fix] Make Email template editor larger in material theme (#12221)
    • [Fix] Inline base64 image missing from ticket message (#12207)
    • [Fix] Regex for HTML sanitization breaks ticket message (#12206)
    • [Fix] MySqlOutgoingEmailRepositoryTest Duplicate entry (#12179)
    • [Fix] Allow changing S3 endpoint in hosted config (#12067)
    • [Fix] Customer has no identity when trying to access it as Action Initiator (#12058)
    • [Fix] Tickets grid - display trimmed data on hover (#12051)
    • [Fix] Audit log: Not removing historical data (#12048)
    • [Fix] Change menu centering in Dark theme (#12016)
    • [Fix] Do not display fields that are not active in email notifications (#12015)
    • [Fix] Postal address filter fields converted to lower case and searched incorrectly (#11933)
    • [Fix] Srolling on time report doesn't work correctly (#11804)
    • [Fix] Calls from deactivated number still comes in (#11752)
    • [Fix] Sort the country list when upgrading (Spain - Canary Island is on the far end) (#11746)
    • [Fix] API v3 register company without sending registration email (#11657)
    • [Fix] Text is not hyperlinked in agent panel if URL contains "javascript" (#11302)
    • [Fix] Instagram can be bought as a separate feature, even though it does not work without Facebook (#11299)
    • [Fix] docs.google hyperlink in predefined answers changes to xxx=" noreferrer"=" after it's used in ticket (#10811)
    • [Fix] Opening ticket - Exception caught: (InternalError) : too much recursion (#10567)
    • [Fix] phone_id cannot be empty for phone device (#10428)
    • [Fix] Could not scroll full "Edit time report" window (#10235)
    • [Fix] From name in generated quoted text ignores template setting (#9432)
    • [Performance] Opening of a ticket takes more than 90s (#10824)
    • [Refactoring] Problems in code detected by SonarCloud (#12080)
    • [Refactoring] Update Webpack to latest version. (#11915)
    • [Refactoring] Replace HTML parsing in StringUtils with some proper HTML parser (#10831)
    • [Fix] Uncaught TypeError (#12622)
    • [Fix] Data error in mail outbox (#12589)
    • [Fix] Problems with Web contact cards (#12525)
    • [Fix] Uncaught Error: Call to undefined function F() (#12614)
    • [Fix] Uncaught Gpf_Exception: Application not initialized (#12613)
    • [Fix] Inline images triggered by rule are not correctly sent (#12608)
    • [Fix] Class La_Features_SpamAssassin_LearnTask not found (#12587)
    • [Fix] Argument 1 passed to Qu\La\EmailFetcher\Application\Model\EmailStream::__construct() (#12563)
    • [Fix] Outbox mail status changed rule errors in MailOutboxStatusChanged (#12562)
    • [Fix] $fromAddress must not be accessed before initialization (#12535)
    • [Fix] Email notification "When a new ticket is created in a department that the agent is a member of" does not work (#12487)
    • [Fix][Standalone] Docs folder in zip contains unnecessary files (#12611)
    • [Fix][Standalone] EmailFetcher can't access S3 on standalone installations (#12599)
    • [Fix] NewsModule is not initialized (#12590)
    • [Fix] Reconnect of mailbox doesn't refresh state and message in email account dialog (#12567)
    • [Fix] getChannel() must be of the type string, null returned (#12506)
    • [Fix] Outgoing Email Accounts - lang corrections (#12493)
    • [Fix] Change contact unsupported - not working for new contacts (#12460)
    • [Fix] "Go to agent panel" icon is shifted in Montana KB theme (#12570)
    • [Fix] Undefined index: baseUrl in search_box.stpl (#12569)
    • [Fix] Reconnect of OAuth doesn't refresh state and message in email account dialog (#12567)
    • [Fix] Email not fetched (#12556)
    • [Fix] Given e-mail address … is not a valid (#12550)
    • [Fix] Recommend legacy microsoft oauth accounts reconnection in UI (#12512)
    • [Fix] FetchSkipUnreadTask throws Account not found (#12551)
    • [Fix] Legacy SMTP implicit secure connections can end up with two tls:// prefixes when connecting (#12548)
    • [Fix] Outgoing email account not found at PasswordNotificator (#12541)
    • [Fix] "Download anyway" button on infected file page does not work (#12537)
    • [Fix] Agents cannot send replies in tickets (#12533)
    • [Fix] New and Open answer average time is not save in work report (#12511)
    • [Fix] Refactored task runner does not update task priority (#12500)
    • [Fix] Time info per chat in Chats history section is missing (#12482)
    • [Fix] Uncaught error in Gpf_EntryPoint: There is already an active transaction (#12311)
    • [Fix] Convert template inline images to inline message attachments (#12438)
    • [Fix] Possible to delete the built-in outgoing email account (#12521)
    • [Fix] Integrate outgoing Hosted account - wrong style (#12505)
    • [Fix] Consider spam analysis result from email headers (#12489)
    • [Fix] Notifications sent to agent doesn't respect set mail account for department (#12473)
    • [Fix] APIv1 - Create new conversation returns 500 internal server error (#12448)
    • [Fix] Ticket requester is not correct (#12447)
    • [Fix] Viber incoming messages not fetched (#12411)
    • [Fix] Unable to change chat load of cloned agent (#12337)
    • [Security] Don't allow agent to use the same password again (#12491)
    • [Fix] Problem during IMAP communication AUTHENTICATE PLAIN (#12509)
    • [Fix] Found more than 1 messages for hash (#12507)
    • [Fix] Forwarding email account stop working due to duplicates in "Email Addresses" section (#12499)
    • [Fix] The sound configuration doesn't work as expected (#12498)
    • [Fix] Update styling for 2FA QR code in Material theme (#12478)
    • [Fix] PHP Notices in Jira Data Migration plugin (#12470)
    • [Fix] Data error during incoming email accounts loading (#12459)
    • [Fix] Ticket forward is using wrong email (#12430)
    • [Fix] Data error during incoming email accounts loading (#12501)
    • [Fix] Argument 1 passed to PlainTextPart::__construct() must be of the type string, null given (#12479)
    • [Fix] From email resetting when creating a new ticket (#12454)
    • [Fix] Opening non-existing ticket logs "Calling service method failed" (#12449)
    • [Fix] Pasted image is sent as attachment and not shown in email (#12446)
    • [Fix] Inline images are not correctly sent (#12438)
    • [Fix] Ticket created rule is not executed when agent creates a ticket (#12400)
    • [Fix] Upgrade button in CZ trial account doesn't work (#12385)
    • [Fix] Call recording returns 403 Forbidden response (#12362)
    • [Fix] Unable to resume fetching on paused legacy OAuth mailbox (#12496)
    • [Fix] Microsoft mail accounts expiring after 90 days (#12433)
    • [Fix] Pre-5.25 accounts are dropping emails forwarded to built-in (#12474)
    • [Fix] Empty search response in IMAP throws exception (#12471)
    • [Fix] Changing When replying to a ticket in this department on department wants reflect changes (#12463)
    • [Fix] Uncaught TypeError: Argument 4 passed to Qu\La\Message\NewMessage::__construct() must be of the type string (#12335)
    • [Fix] Argument 1 passed to La_Model_User::loadUser() must be of the type string (#12373)(#12465)
    • [Fix] Mail sent to forwarded mail account is not fetched (#12431)
    • [Fix] ColorPicker doesn't show correct colors (#12451)
    • [Fix] Chats history only displaying old chats (#12412)
    • [Fix] Argument 5 passed to Qu\La\Auth\Legacy\AuthUser::__construct() must be of the type string (#12372)
    • [Fix] Change contact unsupported (#12274)
    • [Fix] Unable to send email with outgoing account used as recipient (#12434)
    • [Fix] Email address connected in LA is present among recipients (#12414)
    • [Fix] Specify departments in outgoing email accounts (#12399)
    • [Fix] Argument 2 passed to Jira_Module::addToDB() must be of the type int (#12374)
    • [Fix] Instagram accounts are not processed when deleting a department (#12252)
    • [Refactoring] (#12389)(#12437)(#12091)
    • [Fix] Email replies from Mobile App are not really processed to be sent for ticket created from contact form (#12421)
    • [Fix] Stuck outgoing mails queue (#12415)
    • [Fix] Domain name change causes "Builtin outgoing email account not found" error on login page (#12408)
    • [Fix] Specify departments in outgoing email accounts (#12399)
    • [Fix] Copy pasted image to reply is missing after send action (#12402)
    • [Fix] Rule trigger message group added not triggered on agent's messages (#12393)
    • [Fix] Integrate outgoing email account has wrong icon (#12383)
    • [Performance] Improve password setting performance (#12413)
    • [Fix] Unable to compose ticket because of broken data in DB (#12387)
    • [Fix] Emails sent from Mobile App are not really processed to be sent (#12384)
    • [Fix] Error "Connection failed: invalid_client" when trying to integrate with outlook account (#12371)
    • [Fix] Line break in email subject can crash the fetching (#12368)
    • [Fix] Customer registration doesn't work if outgoing email related to templates is deleted (#12342)
    • [Fix] Email alias in qu_g_mail_accounts may contain \r (#12121)
    • [Fix] App is not responsive after User saves predefined answer in HTML source (#12268)
    • [Fix] The agent can't invite customer to chat (#12233)
    • [Fix] Cannot listen call recording immediatelly after call (#12193)
    • [Fix] Invitation refuse throws error
    • [Fix] Old Twilio integration "Calling service method failed" error (#12386)
    • [Fix] Impossible to set General (default) department in IVR->transfer (#12379)
    • [Fix] scripts/perf/track_visit.php is partialy broken (#12330)
    • [Security] Wrong files handling (#12360)
    • [Security] Possible XSS (#12325)
    • [Fix] Ticket Attachments Management plugin does not work (#12354)
    • [Fix] Broken "Upload your logo" button (#12352)
    • [Fix] Change password and Communication log popup forms miniature size in dark theme (#12347)
    • [Fix] Empty params for La_Mail_Contact_NotificationPortalReply breaks customer templates (#12340)
    • [Fix] Uncaught Error: Call to a member function setMaxLoadOnline() on null in /Agent/AgentForm.class.php (#12316)
    • [Fix] Cannot use a scalar value as an array in /Gpf/Csp/CspBuilder.class.php (#12306)
    • [Fix] PHP notices from smarty templates (#12214)
    • [Security] Script intended to be executed by cron are accessible from web (#11311)
    • [Security] Add security code scan to CI (#11478)
    • [Improvement] Change order of predefined answers (#11381)
    • [Improvement] New icon for internal calls (#11802)
    • [Improvement] Check if key pair is matching in multi knowledge base settings (#11318)
    • [Improvement] More clearer and informative displaying of hidden caller number (#11186)
    • [Improvement] "Online agents" on dashboard (#10822)
    • [Improvement] Add function "Source" to the prepared answers (#10777)
    • [Improvement] Option to add 2FA support for office 365 connection (#10554)
    • [Improvement] Add options to gender > other (#10169)
    • [Improvement] Connect agent emailbox to the agent account (#7997)
    • [Improvement] Warning about large attachments in ticket reply (#12190)
    • [Improvement] Knowledgebase article - custom preview text (#7504)
    • [Improvement] Application connectivity problem detection (#5994)
    • [Fix] Invalid email header ends parsing of headers (#5574)
    • [Fix] La_Tasks_FetchMails::handleTaskNotCriticalException throws new exception, call stack is lost (#4291)
    • [Fix] Ambiguous use of template variables containing url in templates (prepend with http:// or not?) (#1483)
    • [Fix] Ticket reply marked as spam by spamassassin (#9721)
    • [Fix] "Bad JSON format: Syntax error" occurs when Agent bans IP via APIv3 page (#11286)
    • [Fix] From email reset to default build-in address when replying to customer portal messages (#11391)
    • [Fix] Could not delete call device with Cyrillic alphabet in number string (#12043)
    • [Fix] Could not create test template mail (#12038)
    • [Fix] Presets in Asterisk DB for new VoIP Provider (#11946)
    • [Fix] Typo in register visitor URL (#11916)
    • [Fix] Previews of articles in KB end randomly (#11671)
    • [Fix] System rated instead of an agent (#11592)
    • [Fix] Ticket cannot be opened because of characters in quoted text (#11572)
    • [Fix] It is possible to create a ticket field with code "subject" (#11556)
    • [Fix] Material Chats history section description is not correctly rendered (#11551)
    • [Fix] Invalid search query in searchbox returns data error (#11541)
    • [Fix] Tickets grid minimum column width (#11480)
    • [Fix] testing of Handler methods (#11532)
    • [Fix] Setting up multiKB is proposing to set CNAME DNS record to point to custom parked domain, not LA default domain (#11413)
    • [Fix] {$conversationOwnerName} variable not correctly replaced (#11401)
    • [Fix] Ivr transfer action doesn't work for specific departmentids (#11363)
    • [Fix] ElasticSearch: PHP Notice: Undefined offset: 0 (#11351)
    • [Fix] Devices Last Registered time is still not correct (#11348)
    • [Fix] ElasticSearch Kb index does not contain description, search does not find article (#11341)
    • [Fix] PHP 8 compatibility (#11314)
    • [Fix] Chat in mobile browser is broken after refresh (#11306)
    • [Fix] Record of the call after transfer is displayed when the "Record calls" option is turned off in the number settings (#11296)
    • [Fix] Mail can not be processed (#11290)
    • [Fix] Error on the "Connect Facebook page" is not design correctly (#11281)
    • [Fix] Suggest email in internal ticked does not work (#11208)
    • [Fix] Internal ticket error: Unable to create contact: Contact with this Contact information already exist (#11206)
    • [Fix] Ticket with empty HTML message fails to open (#11200)
    • [Fix] Empty Contacts grid in agent panel (#11198)
    • [Fix] Incorrect From mail account is selected when replying on ticket created from forwarding mail account (#11194)
    • [Fix] Wrongly decoded email with charset="windows-1252" (#11144)
    • [Fix] Attachments missing from sent email (#11131)
    • [Fix] MultiKB doesn't check certificate against domain name (#11100)
    • [Fix] Notes draft is switched to Reply draft after call ends (#11097)
    • [Fix] Remember me checkbox switch label position (#11080)
    • [Fix] Canned messages visible for All not displayed for agents in Canned messages section (#11071)
    • [Fix] User is now on URL added after chat ended (#11070)
    • [Fix] count(): Parameter must be an array or an object that implements Countable in Quote.class.php (#11046)
    • [Fix] Impossible to connect MS Shared mailbox using OAUTH (#11022)
    • [Fix] If to log out from the mobile app with chat receving status set on, the system still thinks that you are available for chatting (#10976)
    • [Fix] Agent search option in Online agent do not work (#10945)
    • [Fix] Event logs detail window broken design (#10783)
    • [Fix] Some accounts show incorrect number of companies (#10743)
    • [Fix] Hard coded http:// in registration / reset password emails (#10668)
    • [Fix] SPF check does not follow includes (#10541)
    • [Fix] LiveAgent webapp UI improvements (#10532)
    • [Fix] Gmail connector issue when you interrupt connecting (#10522)
    • [Fix] POP3 unchecked option "Leave a copy of retrieved message on the server" does not work (#10449)
    • [Fix] Floppy disk icon in custom filter is not enough for the save action (#10441)
    • [Fix] CORS is blocking APIv3 documentation on accounts with a parked domain setup (#10209)
    • [Fix] Edit Translations grid part of "Type" from type to texts (#10204)
    • [Fix] Move recipient's email from "To" to "Cc" applies after webPage refresh action or close ticket action (#9942)
    • [Fix] Drag&Drop stuck waiting for drop event (#9858)
    • [Fix] Processing of forwarded outlook email (#9730)
    • [Fix] "Fetch all emails since last deactivation of the account" stays enabled after reopening or adding a new mail account (#9692)
    • [Fix] Tickets grid does not show results by multivalue "requested by" filter (#9645)
    • [Fix] Ticket filter - Requested by works only on one contact (#9485)
    • [Fix] Chats filter Created yesterday (#9386)
    • [Fix] Attachment with a Japanese file name sent from LA is garbled on the recipient's side (#9198)
    • [Fix] Clickable checkbox label in contact forms (#9120)
    • [Fix] Mail Outbox records for deleted mailaccount are not visible (#9027)
    • [Fix] Email with multipart attachment without boundary not fetched (#8789)
    • [Fix] Customer is not able to add email account (#8650)
    • [Fix] Problematic resave of Email Forwarder (#8345)
    • [Fix] Could use Ctrl+S shortcut when Agent reply on tweetTicket and number of characters more then 280 (#7910)
    • [Fix] New internal ticket customer field behavior (#7873)
    • [Fix] Sender of 'reply to forward' is sometimes added as recipient (#7791)
    • [Fix] Deactivating and deleting of used mail accounts (#7515)
    • [Fix] Sorting in Mail outbox view (#7221)
    • [Fix] Dismissing Gmail pop up without setting up account freezes the panel (#7208)
    • [Fix] Sending email problem, validation failed (#6290)
    • [Fix] Deactivated mail account behavior (#6194)
    • [Fix] Bad content of Forward email template for last message (#6181)
    • [Fix] Uninitialized string offset in Smtp.class.php (#4958)
    • [Fix] If cron is killed while parsing, pop or imap, mail is never fetched (#3433)
    • [Performance] Unlimited cc_emails and message fields length in contact forms (#11412)
    • [Performance] Slow SQL: count on conversations table (#11268)
    • [Performance] Too many 'loadRecipients' requests (#10676)
    • [Performance] Contact form does not validate phone length on server (#10497)
    • [Refactoring] New fields in incoming and outgoing mails (#12182)
    • [Refactoring] Uncaught error in Gpf_EntryPoint: Row does not exist (#12148)
    • [Refactoring] ClamAV plugin does not work (#12078)
    • [Refactoring] Fix incoming OAuth email accounts with empty auth_method (#12270)
    • [Refactoring] Use OAuth test callbacks in development (#12099)
    • [Refactoring] Use default hostname for redirect URI (#12057)
    • [Refactoring] Error state handling of email outbox account specification change (#11989)
    • [Refactoring] MysqlOutgoingEmailRepository inconsistent query construction (#11973)
    • [Refactoring] Clean up the RPC layer in the client code for outgoing email accounts (#11893)
    • [Refactoring] Account id is missing when I try to delete an outgoing smtp account (#11877)
    • [Refactoring] Single name for all types of SMTP accounts dialogs. (#11872)
    • [Refactoring] build task finalizeBrands is useless (#11869)
    • [Refactoring] OAuth Configuration section in Mailbox Email Account dialog (#11868)
    • [Refactoring] Remove OAuth type from outgoing email accounts (#11847)
    • [Refactoring] Resume of incoming email account should validate connection (#11830)
    • [Refactoring] Rename Halted state to Error in mailbox aggregate (#11829)
    • [Refactoring] Change "resume" for "pause" button on incoming email account if it is in error/halted state (#11827)
    • [Refactoring] Remove Pending status for outgoing email accounts (#11816)
    • [Refactoring] Remove phpseclib2_compat (#11808)
    • [Refactoring] Refactor database tests using UtilDbTest (#11785)
    • [Refactoring] Files having two repositories (#11762)
    • [Refactoring] Enforce proper JavaScript compatibility (#11744)
    • [Refactoring] OutboxReadProjection interface needs refactor (#11737)
    • [Refactoring] EmailChannel's Incoming Email Accounts integration (#11736)
    • [Refactoring] OAuthConnector module missing tests (#11721)
    • [Refactoring] Incoming email accounts grid uses types piping / forwarding / builtin / mailbox (#11719)
    • [Refactoring] Remove La_Db_Table_Departments::MAIL_ACCOUNT_ID (#11717)
    • [Refactoring] Don't show the delete dialog for the last outgoing email account. (#11703)
    • [Refactoring] Handle refresh token changes (#11700)
    • [Refactoring] Update repository tests after refactor (#11697)
    • [Refactoring] Update Gradle (#11696)
    • [Refactoring] Remove get/setMailAccountId from La_Db_Conversation (#11644)
    • [Refactoring] Generate new piping token in one step (#11640)
    • [Refactoring] remove DepartmentOutgoingEmailAccountProvider (#11639)
    • [Refactoring] Allow loading values from outside into global config (#11634)
    • [Refactoring] remove La_Db_Department::getMailAccountId() (#11628)
    • [Refactoring] Remove class La_Model_MailIdentifier (#11626)
    • [Refactoring] RpcPipingAccountConfigurator::buildRemoteUrl should not exist (#11624)
    • [Refactoring] Remove usage of Gpf_Db_Table_MailMessages from La_Rpc_GettingStarted (#11621)
    • [Refactoring] Factor out setMailAccountId and getMailAccountId from La_Model_Conversation (#11620)
    • [Refactoring] Remove Gpf_Mail_DeleteOldMessageSources (#11616)
    • [Refactoring] Split RpcMailboxConfigurator class (#11615)
    • [Refactoring] Move application logic from RpcOutgoingAccountTokenReConnector to application service (#11606)
    • [Refactoring] ValidationResult should return error flags instead of fulltext messages (#11604)
    • [Refactoring] Use DDD application services in La_Department_DepartmentMailAccountTableData (#11600)
    • [Refactoring] La_Department_DepartmentForm should use EmailChannel's API to read/write SenderEmailAccount (#11598)
    • [Refactoring] Remove references of OutgoingEmailAccount from Ticket module (#11590)
    • [Refactoring] Ticket: Add missing test (#11579)
    • [Refactoring] Connect client code for google oauth app and ms oauth app on backend (#11560)
    • [Refactoring] Add integration code for ownership and spf fields to RpcBuiltinAccountConfigurator.php (#11558)
    • [Refactoring] OAuth clients performance optimization (#11550)
    • [Refactoring] RedirectUri should not be saved into DB even for standalone customers (#11549)
    • [Refactoring] OAuth integration security flaw (#11548)
    • [Refactoring] Missing validation of Id-objects in the app.layer when working with IncomingEmails (#11547)
    • [Refactoring] Remove Gpf/La_Db_MailAccount classes (#11546)
    • [Refactoring] Transfer spf tests from MailAccountSettingsFormTest (#11545)
    • [Refactoring] Remove La_Model_MailAccount (#11539)
    • [Refactoring] add lastEmailRecievedAt to IncomingEmailAccountProjection (#11534)
    • [Refactoring] Clean up client code in mail accounts part (#11518)
    • [Refactoring] EmailSender - move initialization EmailRateLimiter configuration from DI to its own class (#11509)
    • [Refactoring] reimplement La_Task_DeleteOldSentMails (#11503)
    • [Refactoring] Replace deleted email account where needed (#11502)
    • [Refactoring] Remove Qu\La\Email (#11501)
    • [Refactoring] Remove Gpf_Db_SmtpAccount (#11499)
    • [Refactoring] Remove La_Mail_MailOutboxForm (#11496)
    • [Refactoring] Connect standalone installer to EmailSender and EmailFetcher modules (#11485)
    • [Refactoring] Remove unused \La_Features_Hosting_Main::loadMessages (#11474)
    • [Refactoring] EmailChannel: Add missing tests (#11473)
    • [Refactoring] EmailFetcher - hosted and standalone repositories (#11467)
    • [Refactoring] Remove Subject from Qu\Lib (#11465)
    • [Refactoring] Allow Microsoft OAuth integration with shared mailbox (#11460)
    • [Refactoring] Implement encryption in new DDD code in Standalone deployment (#11459)
    • [Refactoring] Refactor email fetcher bootstrap configuration (#11453)
    • [Refactoring] Implement usage of AuditLog module by EmailChannel module (#11437)
    • [Refactoring] Remove old mail db classes (#11434)
    • [Refactoring] Reimplement Gpf_Mail_Job_* in EmailSender module (#11433)
    • [Refactoring] Replace mocks with OutgoingEmailAccounts (#11431)
    • [Refactoring] Do not use legacy DB classes in MySqlOutgoingEmailRepository (#11430)
    • [Refactoring] reimplement Gpf_Mail_MailDetail (#11428)
    • [Refactoring] Implement refresh token encryption and decryption (#11424)
    • [Refactoring] Remove Gpf_Model_Mail (#11421)
    • [Refactoring] Tests for EmailSender application services (#11420)
    • [Refactoring] Tests for OutgoingEmail submodule in EmailSender (#11419)
    • [Refactoring] Remove Gpf_Model_Mail.schedule extension point (#11418)
    • [Refactoring] Gpf_Model_Mail::schedule - remove rule engine call (#11416)
    • [Refactoring] OAuthConnector: Add Missing tests (#11414)
    • [Refactoring] Send emails using EmailSender instead of Gpf_Model_Mail (#11407)
    • [Refactoring] Remove Qu\La\Email\Sender\Legacy namespace (#11406)
    • [Refactoring] Encrypt smtp account credentials (#11403)
    • [Refactoring] Add Communication log to SMTP integration (#11402)
    • [Refactoring] Change Email Address of Incoming builtin email account when ApplicationDomainNameChanged (#11400)
    • [Refactoring] Implement RPC calls for load, save and delete Connect Application (#11399)
    • [Refactoring] Store Google and Microsoft application ID/secrets for hosted accounts off code (#11395)
    • [Refactoring] Improve Outgoing email header serialization in MySqlOutgoingEmailRepository (#11334)
    • [Refactoring] Make ProcessedMessageGroup return Gpf_Data_RecordSet in responses instead of Gpf_Data_Record (#11059)
    • [Refactoring] DigitaleIVR plugin (#11020)
    • [Refactoring] Prevent session restart on chat widget reload. (#10584)
    • [Refactoring] Gpf_Mail_Template refactoring (#10526)
    • [Refactoring] Server path in response (#10273)
    • [Refactoring] Update GWT (#10030)
    • [Refactoring] Gpf_Mail_DeleteOldMessageSources - Unsafe statement - DELETE with LIMIT (#7411)
    • [Refactoring] Better indicate/highlight Forwarding and Email piping options (#12023)
    • [Refactoring] Integrate and edit microsoft email account (UI) (#11405)
    • [Refactoring] Cannot receive forwarder email: Stream read error (#12327)
    • [Refactoring] ChatButton does NOT work (#12310)
    • [Refactoring] Email sources fetched via Pop3 are missing CRLF at the end (#12304)
    • [Refactoring] Incoming Email Accounts errors (#12296)
    • [Refactoring] NEW ticket changes to OPEN when customer writes the second email (#12294)
    • [Refactoring] Attachments from merged message groups cannot be viewed nor downloaded (#12287)
    • [Refactoring] Problem with loading incoming email accounts grid (#12282)
    • [Refactoring] Argument 1 passed to LegacyEmailAccountRepo::exists() must be of the type string, null given (#12269)
    • [Refactoring] Fatal out of memory in /vendor/phpmailer/phpmailer/src/SMTP.php on line 725 (#12261)
    • [Refactoring] Not possible to view some attachments (#12250)
    • [Refactoring] Data error in Outgoing email accounts grid (#12249)
    • [Refactoring] Failed refreshing legacy access token produces huge amount of logs. (#12248)
    • [Refactoring] There is a big padding on system messages in chat (#12246)
    • [Refactoring] Info message about ticket mention is not synced to client. (#12244)
    • [Refactoring] Cannot change department for active forwarding mail account (#12241)
    • [Refactoring] Rule option ticket relation created does not apply (#12238)
    • [Refactoring] Email notification "When customer replied in assigned ticket" is not sent (#12234)
    • [Refactoring] After legacy oauth mailbox is reconnected, token is not marked as taken (#12231)
    • [Refactoring] Variable does not work when sending an answer through a tag (#12228)
    • [Refactoring] Uncaught ReferenceError: LiveAgentTrackerXD is not defined (#12227)
    • [Refactoring] Date of last processing is not updated if no new email fetched from mailbox (#12224)
    • [Refactoring] Inline image from email template does not exist after new ticket sent (#12222)
    • [Refactoring] Alias is not being managed by the container or delegates error occures after Agent answered to forum post (#12215)
    • [Refactoring] Cannot paste images/screenshots to ticket reply from clipboard (#12211)
    • [Refactoring] Uncaught TypeError: Qu\La\Log\Log::getInstance(): Return value must be of type Monolog\Logger, null returned (#12210)
    • [Refactoring] Chatwindow is not removed from KB page. Row does not exist value in chatwindow (#12199)
    • [Refactoring] Exception on opening Forward window (#12191)
    • [Refactoring] Videocall doesn't work (#12185)
    • [Refactoring] Too few arguments to function La_Rules_Contexts_ConversationCreatedFromEmail::__construct() (#12184)
    • [Refactoring] Agent panel screen is being blocked (#12171)
    • [Refactoring] Enable buttons in built-in account edit should not display (#12170)
    • [Refactoring] Update step 5.25.9 requires MySQL 8.0.4 (#12166)
    • [Refactoring] Mark as spam is not working (#12164)
    • [Refactoring] Incorrect From-Name is used when agent replies on a ticket (#12152)
    • [Refactoring] "New Ticket" customer email template disappear after deleting department-specific template (#12150)
    • [Refactoring] Some new tickets are missing SLA (#12149)
    • [Refactoring] Ticket mention is processed from quoted text (#12147)
    • [Refactoring] (TypeError) : Cannot read property 'a' of null (#12146)
    • [Refactoring] Unable to send a reply in ticket (#12145)
    • [Refactoring] Slow log in from CRM to LA by LoginKey (#12143)
    • [Refactoring] Uncaught error in Gpf_EntryPoint: No URL defined (#12139)
    • [Refactoring] Found more than 1 messages (#12138)
    • [Refactoring] Application not initialized (#12137)
    • [Refactoring] Not possible to call out to number which is not created contact (#12136)
    • [Refactoring] Inline image attachments do not work (#12134)
    • [Refactoring] Email address connected in LA is added to recipients. (#12132)
    • [Refactoring] Drag and drop attachments do not work (#12131)
    • [Refactoring] Unable to split ticket (#12130)
    • [Refactoring] La_Config_AgentSounds->load() is not a service method (#12126)
    • [Refactoring] "Answers" on our dashboard stats are not being updated (#12125)
    • [Refactoring] Class 'La_Features_SpamAssassin_Definition' not found (#12124)
    • [Refactoring] Permission denied: La_Rpc_Chat->getQueueOrder() with no identity (#12123)
    • [Refactoring] Out Mail messageGroup missing status for api V3 (#12122)
    • [Refactoring] Email alias in qu_g_mail_accounts may contain \r (#12121)
    • [Refactoring] Missing last reply date (#12119)
    • [Refactoring] Wrong outgoing email account is picked (#12118)
    • [Refactoring] RichGroupCollection::first() not working (#12117)
    • [Refactoring] Accept BAD response in IMAP default response parser (#12113)
    • [Refactoring] Unable to submit ticket from KB (#12105)
    • [Refactoring] Menu doesn't open for direct email accounts URLs (#12104)
    • [Refactoring] Missing last check date (#12103)
    • [Refactoring] Incorrect email added to "From" field (#12097)
    • [Refactoring] track.js was blocked due to MIME type mismatch (#12094)
    • [Refactoring] Unable install built standalone LA (#12087)
    • [Refactoring] UploadValidation plugin filter blocks adding email account (#12084)
    • [Refactoring] KB-page "Submit ticket" option does not work (#12083)
    • [Refactoring] Open PDF via "Google Document Viewer" doesn't work (#12082)
    • [Refactoring] Mass action - send answer, send mail don't work (#12077)
    • [Refactoring] Unable to delete outgoing email account cause of 'concurrent login' (#12062)
    • [Refactoring] "Mail outbox" table is ordered in ASC (#12060)
    • [Refactoring] Reopen resolved tickets option does not work (#12059)
    • [Refactoring] Custom outgoing email account constant connection timeout (#12054)
    • [Refactoring] User does not get outgoing email account validation details (#12053)
    • [Refactoring] Cannot login to agent panel - StringId can not be empty (#12052)
    • [Refactoring] Builtin outgoing account saving format issue (#12037)
    • [Refactoring] Microsoft outgoing mail account do not change state to "Error" when the app secret is invalid (#12034)
    • [Refactoring] Filtering is broken in the Outgoing Email Accounts grid (#12033)
    • [Refactoring] OAuth mail account not change state after reconnect (#12032)
    • [Refactoring] Need better design for Ownership configuration window (#12029)
    • [Refactoring] Standalone legacy MS account failed on load access token (#12026)
    • [Refactoring] Array to string conversion in ParseException.class.php (#12014)
    • [Refactoring] array_key_exists(): The first argument should be either a string or an integer in User.class.php (#12013)
    • [Refactoring] Chatbutton is not displaying on KB page (#12011)
    • [Refactoring] Unable to delete migrated oauth email account (#12008)
    • [Refactoring] Impossible to edit migrated external SMTP account in error state (#12006)
    • [Refactoring] Outgoing external mail account not change state after resume (#12005)
    • [Refactoring] Failed to send mails from migrated microsoft account (#12004)
    • [Refactoring] Undefined index: cnt in MysqlFileRepository.php (#12002)
    • [Refactoring] No invitation preview on "Create invitation" window (#12001)
    • [Refactoring] Could not forward ticket (#12000)
    • [Refactoring] Bad UX on OAuth connection failed (#11988)
    • [Refactoring] Argument 1 passed to Qu\La\Auth\Legacy\UserRepository::getByUsername() must be of the type string, null given (#11986)
    • [Refactoring] Cannot delete/restart emails in Mail outbox (#11985)
    • [Refactoring] assert(): assert($smarty instanceof Gpf_Templates_Smarty) failed (#11984)
    • [Refactoring] Can't find track.js and bus.html reseale build. (#11983)
    • [Refactoring] Sorting in mail outbox does not work (#11978)
    • [Refactoring] All arguments are required when using lastId (#11970)
    • [Refactoring] Resqu jobs are instantiated before fully initializing the environment (#11966)
    • [Refactoring] Any outgoing email account is shown as builtin (#11965)
    • [Refactoring] Not possible to integrate outgoing Hosted account (#11954)
    • [Refactoring] Mail outbox stopped working after update to develop version (#11952)
    • [Refactoring] Email attachments break up if name contains special character (#11951)
    • [Refactoring] Redundant draft after creating new ticket (#11950)
    • [Refactoring] Outgoing Email Accounts do not change state to 'active' (#11949)
    • [Refactoring] OutboxSender - PHPMailerSmtpDriver sends only 1 email at a time (#11948)
    • [Refactoring] "Show source" option does not work (#11947)
    • [Refactoring] Missing whitespace validator on username field (#11941)
    • [Refactoring] Outgoing Email Accounts do not change state to 'error' (#11934)
    • [Refactoring] AppID in oauth connect application should be read-only (#11932)
    • [Refactoring] Invalid Microsoft oauth application credentials after migration (#11931)
    • [Refactoring] Error on recconnect outgoing Google email account (#11929)
    • [Refactoring] No next incoming mail to same ticket (#11926)
    • [Refactoring] Extra commas in list of forwarding emails (#11924)
    • [Refactoring] Could not reply on ticket created from "Submit ticket" option (#11918)
    • [Refactoring] Ticket is not created with recipients' email address without TLD (#11917)
    • [Refactoring] Failed to load log config file (#11909)
    • [Refactoring] Can not instantiate tasks Gpf_Mail_DeleteOldMessageSources (#11908)
    • [Refactoring] Unable to create internal ticket (#11906)
    • [Refactoring] Can't open OAuth incoming email account settings when oauth connection is invalid (#11904)
    • [Refactoring] Extra word(new) in tickets' subject preview is displayed (#11903)
    • [Refactoring] Mails are not sending (#11900)
    • [Refactoring] assert(): assert($smarty instanceof Gpf_Templates_Smarty) failed (#11899)
    • [Refactoring] No preview of attached image (#11898)
    • [Refactoring] Can't reload opened agent panel after update to 5.25 (#11897)
    • [Refactoring] Filtering and search are broken on the Incoming Email Accounts page (#11895)
    • [Refactoring] \La_Page_Kb_PageBase::processSearchResults trow exception if Elastic used for search (#11888)
    • [Refactoring] Send mail function is not sending attachments (#11886)
    • [Refactoring] Sent emails have invalid message-id (#11879)
    • [Refactoring] Cannot pick legacy outgoing email account during creating new ticket (#11876)
    • [Refactoring] Unable reconnect legacy oauth mailbox in error state (#11871)
    • [Refactoring] build task writeVersionToLibBootstrap changes the state of project in configuration phase (#11867)
    • [Refactoring] Microsoft shared mailbox integration fails on wrong argument type (#11861)
    • [Refactoring] Validate connection during oauth-application setup (#11859)
    • [Refactoring] Microsoft shared email verification does not work for incoming email account. (#11849)
    • [Refactoring] Unable to integrate Incoming Microsoft account (#11848)
    • [Refactoring] User does not get mailbox validation details (#11846)
    • [Refactoring] POP3 emails not fetched from some servers (#11845)
    • [Refactoring] Cannot create new ticket with legacy email account (#11844)
    • [Refactoring] IMAP emails not fetched from some servers (#11842)
    • [Refactoring] OAuth client credentials are not tested on change (#11841)
    • [Refactoring] OAuth account not showing error state on failed fetching (after refactoring) (#11840)
    • [Refactoring] The FROM field has a duplicate of every email in some tickets. (#11838)
    • [Refactoring] Mail attachment view script crash with 500 error code (#11837)
    • [Refactoring] Legacy Mailbox account has error state after change password (#11836)
    • [Refactoring] Wrong request class and method in upload image (#11835)
    • [Refactoring] Legacy Forwarding account is broken after refactoring (#11834)
    • [Refactoring] New line in emaiAddresses list causes validation fails. (#11832)
    • [Refactoring] Error on creating outgoing built in account (#11826)
    • [Refactoring] Add mailbox uniqueness validator to Verify connection step (#11823)
    • [Refactoring] Legacy mailbox statuses PENDING and SKIPPING not mapped in refactored code (#11821)
    • [Refactoring] Resume fetching on not paused mailbox produces NPE (#11820)
    • [Refactoring] Mailbox stucks in error state (#11819)
    • [Refactoring] Reupload of the same recording in different number remove the original one (#11815)
    • [Refactoring] Update fails on MySQL, due to MariaDB specific query in update step 5.25.4 (#11813)
    • [Refactoring] Create ticket API v3 returns 500 if there is no active email acccount (#11810)
    • [Refactoring] Incoming email account integration will automatically create outgoing email account (#11800)
    • [Refactoring] "Edit incoming email account" dialog should be automatically closed after delete (#11799)
    • [Refactoring] La_Task_FetchMails stuck because of longer unique_id (#11797)
    • [Refactoring] Some emails imported via piping are missing body (#11791)
    • [Refactoring] Insecure connection lead to missing Imap greeting data in fetch mail task (#11786)
    • [Refactoring] Error in decrypting legacy AES cypher (#11784)
    • [Refactoring] MysqlEmailMessageMappingRepository::getByReferences invalid query (#11780)
    • [Refactoring] Ticket show source option missing (#11779)
    • [Refactoring] Error during fetching emails from incoming email account (#11777)
    • [Refactoring] LegacyOurEmailAddressRepository incorrect iterable handling (#11776)
    • [Refactoring] Forward in Ticket does not make any server call (#11775)
    • [Refactoring] Inline attachments not showing in tickets (#11769)
    • [Refactoring] Prevent load qu_la_messages.datecreated with null (#11767)
    • [Refactoring] Token parameter missing in generated CLI piping command in UI (#11766)
    • [Refactoring] Changing ticket configuration for incoming email account hides data (#11758)
    • [Refactoring] Email piping not working (#11749)
    • [Refactoring] Error while fetching emails (#11748)
    • [Refactoring] Fetched emails are missing body (#11745)
    • [Refactoring] Fetching non-existing field EmailAddress in MicrosoftGuzzleClient (#11743)
    • [Refactoring] Same incoming email account can be created twice using different protocols (#11741)
    • [Refactoring] Duplicated email accounts during Ticket creation (#11734)
    • [Refactoring] Email outbox: Custom filter not working properly (#11732)
    • [Refactoring] Outgoing email account id is not set in qu_la_departments with standalone installation (#11726)
    • [Refactoring] Email outbox unable to download email (#11725)
    • [Refactoring] Mail outbox mail with attachment not loading (#11724)
    • [Refactoring] Outgoing Email Account: Custom filter not working (#11718)
    • [Refactoring] Outgoing Built-in email account must not be deletable (#11709)
    • [Refactoring] Inline attachment validation in domain layer (#11698)
    • [Refactoring] Not working getting parameters in some RPC calls (#11684)
    • [Refactoring] Incoming Email Account: Resume fetching error (#11683)
    • [Refactoring] OAuth account reconnection does not work properly (#11682)
    • [Refactoring] OAuth configuration dialog is not displayed (#11680)
    • [Refactoring] Incoming Email Account: Unable to change password (#11679)
    • [Refactoring] Disable cache for mail account listboxes (#11672)
    • [Refactoring] Incoming BuildIn Email Account is not created (#11661)
    • [Refactoring] Cannot delete email account (#11659)
    • [Refactoring] OAuth token is never set as taken (#11658)
    • [Refactoring] Edit Google email account dialog contains wrong value in field "Default sender when replying" (#11608)
    • [Refactoring] When I try to add forwarding email account an exception is thrown Method verifyForwardingSettings does not exist (#11602)
    • [Refactoring] SMTP protocol dies on STARTTLS command (#11597)
    • [Refactoring] SMTP protocol not sending domain/ip to EHLO command (#11596)
    • [Refactoring] Fatal Error: Deployment type not in sync with legacy (#11563)
    • [Refactoring] Set up "How to set up a Google Connect Application" link to kb article (#11562)
    • [Refactoring] HTTP ERROR 500 during application startup (#11520)
    • [Refactoring] OutgoingEmailAccountId should be primary key from qu_la_mail_accounts table (#11512)
    • [Refactoring] Missing implementation of MailboxRemoved event in Repository (#11511)
    • [Refactoring] Connect client code for built-in outgoing account on backend (#11482)
    • [Refactoring] Ticket with a long quoted text can't be opened (#11452)
    • [Refactoring] Email processing in case of missing Content-type "boundary" attribute (#11450)
    • [Refactoring] Max. header fields value (150000) size exceeded (#11442)
    • [Refactoring] OutgoingMicrosoftAccount RPC (#11427)
    • [Refactoring] OutgoingBuiltInAccount RPC (#11426)
    • [Refactoring] Application not initialized (#11384)
    • [Fix] Uncaught TypeError: Return value of Klaviyo_Main::makeRequest() must be of the type array, null returned (#12315)
    • [Fix] Call to a member function getSize() on null (#12323)
    • [Fix] Minimized chat window cannot be expanded back after the chat was closed (#12313)
    • [Fix] "Delete call recordings" rule is not working (#12276)
    • [Fix] Not possible to answer an VIBER tickets from mobile app (#12203)
    • [Fix] Not possible to answer an Instagram ticket from mobile app (#12201)
    • [Fix] Help Scout migration plugin saves incorrect conversation creation time (#12267)
    • [Fix] Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() must be of the type string, null given (#12242)
    • [Fix] Chats history shows only 7 chats (#11440)
    • [Refactoring] Cleanup in brand builds (#12300)
    • [Fix] Empty qu_g_mail_accounts.auth_method of a Gsuite mail account, fetching does not work (#12264)
    • [Fix] Fatal error: Declaration of Gpf_Paths_AbstractUrls::getScriptsUrl() must be compatible with Gpf_Paths_IUrls::getScriptsUrl() (#12247)
    • [Fix] Ticket reply is not scheduled in mail outbox (#12232)
    • [Fix] Uncaught TypeError: Argument 2 passed to La_Utils_MigrationUtils::addAgentToDepartment() (#12223)
    • [Fix] Undefined index: file in Files.class.php (#12085)
    • [Fix] Some table views are cropped at the bottom (#11994)
    • [Fix] API v3: Creating ticket with multi recipients throws error 400 (#11457)
    • [Fix] Update Freshdesk API Usage (#12181)
    • [Fix] Kayako empty error reason (#12202)
    • [Fix] SalesForce plugin doesn't work (#12188)
    • [Fix] Stuck mail fetching when disabled option Leave a copy of retrieved message on the server (#12175)
    • [Fix] preg_match() expects parameter 2 to be string, array given in com.qualityunit.liveagent.AgentLogin.nocache.php (#12158)
    • [Fix] Argument 1 passed to Qu\La\Department\Domain\DepartmentId::__construct() must be of the type string (#12110)
    • [Fix] Manual Size is ignored with an in-page form (#12069)
    • [Fix] WooCommerce Invalid content-type error (#12098)
    • [Fix] Wrong position of SLA rules refresh table button (#12151)
    • [Fix] Pop3 accounts fetching old emails (#12135)
    • [Fix] Freshdesk KB import doesn't work correctly (#12141)
    • [Fix] Add validation to reduce missing VAT IDs for EU customers (#11305)
    • [Fix] Typed property Lib_PrintFile::$linkId must be string, array used (#12160)
    • [Fix] Argument 2 passed to Gpf_Http::setCookieValue() must be of the type string or null (#12159)
    • [Fix] Uncaught Error: Call to a member function encodeResponse() on null in /Gpf/Rpc/Server.class.php (#12157)
    • [Fix] Video call buttons errors (#12153)
    • [Fix] Uncaught TypeError: Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() must be of the type string (#12128)
    • [Fix] Freshdesk import fails with TagNotFoundException exception (#12115)
    • [Fix] Object of class Qu\La\LegacyFileClient\Domain\Model\FileLinkId could not be converted to string in MailReply.class.php (#12111)
    • [Fix] array_splice() expects parameter 1 to be array, int given in MultiSiteConfig.class.php on line 93 (#12109)
    • [Fix] Uncaught Error: Class Qu\La\Conversation\ConversationRepo not found in FacebookMessage.class.php (#12108)
    • [Fix] Trying to access array offset on value of type null in ElasticSearch.class.php (#12107)
    • [Fix] Undefined indexes in Freshdesk/Task.class.php (#12106)
    • [Fix] Undefined index: tickettypes in TeamworkDesk/Task.class.php (#12101)
    • [Fix] Slow progress during Elasticsearch reindexing (#12100)
    • [Fix] Stuck Freshdesk import (#12093)
    • [Fix] cc_emails field - wrong address format in reply (#12076)
    • [Fix] Unable to validate card using Braintree if Canary Islands is selected as a country (#12044)
    • [Fix] Shopify integration with chat button: cannot save button (#12030)
    • [Fix] Not translatable strings (#12024)
    • [Fix] Language issue (#11955)
    • [Fix] 3D secure billing address fields longer than 50 characters cause cardinal exception (#12046)
    • [Fix] API v3 register contact is ignoring parameter sendRegistrationMail value (#11655)
    • [Fix] Help Scout Migration plugin throws an error on save (#12090)
    • [Fix] Uncaught TypeError in ManualInvitations.class.php (#12086)
    • [Fix] Broken design of row with call device with Cyrillic alphabet in "number" string issues (#12042)
    • [Fix] Departments' list on user profile is not change (#11944)
    • [Fix] Uncaught Error: Call to a member function selectHeaderAccept() on null (#11569)
    • [Fix] Image pasted twice when replying in HTML (#10747)
    • [Fix] Jira ServiceDesk Data Migration plugin error (#12031)
    • [Fix] Error 'Too many rows' when opening ticket (#12022)
    • [Fix] Data Error in Departments grid (#10837)
    • [Performance] Slow logs caused by SQL query for custom fields table (#12025)
    • [Performance] Long running queries from one account overloading WS-EU DBs (#12007)
    • [Lang] Rename Video chat to Video call in LiveAgent configuration (#11750)
    • [Fix] Listbox type field doesn't work properly in Material customer portal theme (#12028)
    • [Fix] Object of class FileLinkId could not be converted to string (#12019)
    • [Fix] Trying to access array offset on value of type null in ElasticSearch.class.php (#12012)
    • [Fix] File upload in internal chat does not work (#12010)
    • [Fix] Tags search is case sensitive (#11998)
    • [Fix] PHP Fatal error: Uncaught TypeError: Argument 2 passed to Qu\La\LegacyFileClient\Domain\Model\Entity::create() must be of the type string, null given (#11995)
    • [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#11980)
    • [Fix] Tickets grid search is not working properly (#11964)
    • [Fix] Multiplied execution of Rule using action send notification (#11981)
    • [Fix] Typed property Lib_PrintFile::$linkId must be string, null used (#11979)
    • [Fix] Export ticket to pdf / html is not working (#11977)
    • [Fix] Rule for queue length changed stopped working (#11972)
    • [Refactoring] Handling of SIP providers logos (#11990)
    • [Fix] Ticket tag disappears if customer group with same name exists (#11961)
    • [Fix] Clamv Error: 104:Connection reset by peer (#11953)
    • [Fix] Call to a member function encodeResponse() on null in /Gpf/Rpc/Server.class.php (#11828)
    • [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addContactFieldsToContact() in La/Contact/Service.class.php:131 (#11968)
    • [Fix] Elasticsearch dialog in CRM shows 10000 entries (#11936)
    • [Fix] Uncaught Error: Call to undefined method stdClass::getCode() in /Api/V1/Customers/PostHandler.class.php (#11824)
    • [Fix] Uncaught TypeError: Return value of WooCommerce_Main::sendRequest() must be of the type array (#11807)
    • [Fix] Uncaught TypeError: Return value of Magento2_RestClient::sendRequest() must be of the type array (#11806)
    • [Security] Unsafe code in track.js blocked by CSP (#11355)
    • [Fix] Broken chat due to iOS push notificiaton (#11889)
    • [Fix] Chat via push stream doesn't work in IE and FF (#11768)
    • [Fix] Free account email limitations doesn't work correctly for newly created accounts (#11619)
    • [Fix] Expired LA mobile app APNs certificate (#11878)
    • [Fix] Mail Message-ID length exceeds unique_id column length (#11850)
    • [Fix] Double click on submit button of In-page form trigger 2 tickets (#11710)

    [Important notice] Required ElasticSearch versions 7.0-7.12

    [Important notice] Required php versions 7.4

    [Important notice] Required LiveAgent version higher than 5.13.

    • [Security] HTML code in {$firstRecipientName} context variable (#10421)
    • [Security] Sanitize uploaded SVG files (#10984)
    • [Security] Set some default expiration for api v3 key in create dialog (#10575)(#11576)(#11385)
    • [Security] Disabled CURLOPT_SSL_VERIFYHOST (#10020)
    • [Improvement] New customer portal theme - Material (#11436)(#11241)(#11740)(#11365)
    • [Improvement] New designs for call buttons (#10730)
    • [Improvement] Display Reply To header in message group details (#10836)
    • [Improvement] Aggregated Agent Notifications (#9553)(#11340)
    • [Improvement] Update ElasticSearch - required version 7.x (#8357)(#11149)
    • [Improvement] Change minimum supported php version to 7.4 (#10640)
    • [Improvement] Display external info in ticket - allow setting up HTTP header (#9041)
    • [Improvement] Delete voice recordings from tickets, but keep the ticket (#8299)(#8154)
    • [Fix] Affect "datechanged" by adding a tag or note (#10426)
    • [Fix] Do not save customer details into cookie (#10523)
    • [Fix] Add Referrer-policy header (#10270)
    • [Fix] In ticket with chat imported from "Comm100", same note after every message is added (#10851)
    • [Fix] API v3 POST /tags - all parameters are required (#11203)
    • [Fix] "Mass action - undelete" doesn't work (#11308)
    • [Fix] Wrong number of tickets in mobile view (#11292)
    • [Fix] Chat doesn't start in agent panel from invitations (#11234)
    • [Fix] Custom CSS length limitation in qu_la_contactwidget_attributes (#11210)
    • [Fix] Argument must be an instance of DepartmentId, string given (#11182)
    • [Fix] Checkboxes don't work on tickets grid (#11142)
    • [Fix] Confusing close button in visitor video call (#11116)
    • [Fix] Distribution zip contains empty folders (#11108)
    • [Fix] Apikey expiration time changes independently on "edit" action (#11043)
    • [Fix] Customer Email templates disappear from view after resaving (#10996)
    • [Fix] Overflow set on emails under personal details on new themes (#10990)
    • [Fix] Inexact information about devices assigned to agent (#10965)
    • [Fix] Trim header values (#10957)
    • [Fix] Set shorter timeout for checking leaked passwords (#10940)
    • [Fix] Elasticsearch does not index attachment as ticket's note (#10871)
    • [Fix] ORDER BY in a FROM Subquery Ignored (#10805)
    • [Fix] Trim whitespaces from chat messages (#10789)
    • [Fix] View via "Google Document Viewer" from "Ticket Attachments Management" plugin doesn't work correctly (#10664)
    • [Fix] "Answer" button in browser is available even when only softphone is active (#10639)
    • [Fix] Email without header 'Subject' is ignored (#10620)
    • [Fix] Could not forward ticket created from Viber (#10595)
    • [Fix] Min required version of DB is out of date. (#10581)
    • [Fix] Department name with commas and department specific templates (#10510)
    • [Fix] Postpone ticket - First day of next month is not working (#10495)
    • [Fix] Bans-Custom filter: closeIcon of "Created" ,"Expires" filter is not working (#10469)
    • [Fix] "Remember me on this computer" in login page can be confusing (#10445)
    • [Fix] Chats not indexed in qu_la_conversations_search (#10442)
    • [Fix] Missing URL in structured data testing (#10377)
    • [Fix] Avatar URL validation fails if default ladesk domain is used instead of custom (#9913)
    • [Fix] Option to change the agent panel language directly from the panel (#9886)
    • [Fix] SameSite cookie attribute (#9688)
    • [Fix] Add system message with rule to all actions executed in ticket (#9462)
    • [Fix] Elasticsearch strange results for email addresses (#9447)
    • [Fix] Missed chat with the info inside counted as answered (#9429)
    • [Fix] Impossible to answer call quickly (#9423)
    • [Fix] Search ticket by attachment file name (#9229)
    • [Fix] API v3: Creating ticket with invalid useridentifier throws error 500 (#9201)
    • [Fix] Ticket filter is dissapeared if no search result with required TAG (#9024)
    • [Fix] Active users list is not updated when agent close ticket tab (#9011)
    • [Fix] API v3 description typo (#8685)
    • [Fix] Agent has more chats than his max chat load (#8453)
    • [Fix] Impossible to open ticket from Ticket history report (#8440)
    • [Fix] Incorrect From-name parsing (#8423)
    • [Performance] Slow creating of a forum with too long description (#10572)
    • [Performance] Slow SQL when requesting tickets by contact email via API (#9372)
    • [Style] Enlarge sorting arrows (#11217)
    • [Style] Ticket header design is broken when the name of the customer is too long (#10580)
    • [Style] Wrong style of HTML editor popup (#10382)
    • [Style] Articles' with long name not handled (#11323)
    • [Style] White/Dark: Protection->Settings - bad design (#11297)
    • [Style] Design improvements (#11153)
    • [Style] 'Quote' icon hides 'Show more' button in Material and Obsidian theme (#11055)
    • [Style] Longer link from system message not designed (aligned) correctly on Dark and White theme (#10972)
    • [Style] Export to CSV button overlapping data in performance report (#10878)
    • [Style] Material\Obsidian : CTR info overlays activate/deactivate toggleButton in chatButton preview (#10651)
    • [Style] No space between "Save" and "Close" buttons (#10628)
    • [Style] Change png icons to svg font in dark/white themes (#10393)
    • [Refactoring] Remove Weibo and Tencent features (#9025)
    • [Refactoring] Add CI pipelines to check npm_bundle (#10888)
    • [Refactoring] Add PSR-4 namespace checker to CI (#10719)
    • [Refactoring] Another fixes and refactorings (#11765)(#11714)(#11635)(#11591)(#11432)(#11408)(#11392)(#11338)(#11325)(#11322)(#11321)(#11090)(#10939)(#10920)(#10792)(#10728)(#10424)
    • [Security] XSS in knowledgebase (#11763)
    • [Fix] Error when opening ticket: Invalid value of parameter groupid. Expected was number. (#11731)
    • [Fix] Chat button doesn't display in Internet Explorer (#11706)
    • [Fix] LiveAgent.addTicketField doesn't add value to the field on the pre-chat form (#11567)
    • [Other] Internal improvements (#11594)(#11618)
    • [Fix] ElasticSearch - Contact search problems (#11747)
    • [Fix] ElasticSearch - "Export to CSV" option under tickets is giving empty file (#11738)
    • [Fix] ElasticSearch - Mass actions don't work (#11733)
    • [Fix] ElasticSearch - The search field in the tickets section doesn't work (#11730)
    • [Fix] Uncaught TypeError: Argument 2 passed to La_Utils_MigrationUtils::addAgentToDepartment() (#11625)
    • [Fix] Duplicate Github issues in ticket (#11613)
    • [Fix] Change ticket owner does not show the exact email, but multiple (#11770)
    • [Fix] Name of agent in canned messages exceeds cell item (#11755)
    • [Fix] Currently typing customer recognition (#11707)
    • [Fix] Undefined index: order in HelpScout plugin (#11664)
    • [Fix] Lang - Title of Create Apikey dialog is not translatable (#11711)
    • [Fix] Lang - Graphs labels are not translatable (#11708)
    • [Fix] Lang - String with variable is not correctly parsed from code (#11694)
    • [Performance] Performance problem with update step 5.23.19 (#11705)
    • [Fix] Trying to access array offset on value of type null in ActiveCampaign plugin (#11586)
    • [Fix] Undefined offset: 33 in /PrestaShop/index.php (#11582)
    • [Fix] Uncaught Error: Call to a member function getTimestamp() on null (#11542)
    • [Performance] Update step 5.23.12 overloads servers (#11571)
    • [Fix] Trying to access array offset on value of type null in ClickUp plugin (#11564)
    • [Fix] Inconsistent test (#11519)

    [Important notice] From this LiveAgent version is possible rolling update of ElasticSearch up to version 7.10.2

    • [Security] XSS vulnerability (#11489)
    • [Fix] Zendesk import imports empty tickets if a ticket is purged (#11588)
    • [Fix] Trying to access array offset on value of type null in PrestaShop plugin (#11587)
    • [Fix] Trying to access array offset on value of type null in WooCommerce plugin (#11585)
    • [Fix] Shopify plugin: update API version (#11565)
    • [Fix] Unknown column (#11575)(#11574)
    • [Fix] Old deleted agents are returned in Api v3 Agents call (#11543)
    • [Fix] PrestaShopModule::render(): Node no longer exists (#11540)
    • [Fix] Gpf_Mail_OutboxRunner stays in qu_g_tasks after update crashing cron (#11504)
    • [Fix] Contact form with LiveAgent.setUserDetails without email field doesn't work (#11379)
    • [Fix] APIv3 /chats - 'status_date_started' returns internal server error (#11374)
    • [Fix] Recipient Date and Time variables show incorrect values (#10884)
    • [Fix] The 'Stage' field is not updated in PipeDrive plugin (#11521)
    • [Fix] ClientLogger may create entries with "wrong" time (#11517)
    • [Fix] Argument 1 passed to La_Model_Contact::buildFullNameStatic() must be of the type string, null given (#11513)
    • [Fix] Uncaught TypeError: Return value of MailChimpModule::getLists() must be of the type array (#11506)
    • [Fix] Unable to fill from record (#11394)
    • [Fix] Facebook event processor: missing required field like_count (#11295)
    • [Fix] Impossible to send a message from chat widget (#11522)
    • [Fix] Some tasks can be stuck (#11497)(#11492)
    • [Performance] Slow SQL in La_Report_Task_ComputeWorkTime, work time is zero (#11270)
    • [Fix] Extend support for Elasticsearch versions 6.0 - 7.10.2
    • [Fix] Video call window is empty (#11367)
    • [Fix] New required permission introduced into FB app (#11466)
    • [Fix] Agent can't send response for user's Facebook private message later than 24 hours (#9713)
    • [Fix] Numpad is not working in material theme (#11477)
    • [Fix] Ticket message owners are not correct after import from Zendesk (#11469)
    • [Fix] Numpad is not working (#11477)
    • [Fix] Departments' list on user profile is not resized properly (#11368)
    • [Fix] Show "Ask owner of this website to upgrade" template to visitor when messages are older than free acc. limit (#11269)
    • [Fix] Some tickets are impossible to open, causing fatal error (#11150)
    • [Fix] Some functions to set visitor specific values with JS don't work (#11092)
    • [Fix] ShopifyWithChatButton plugin is not available in hosted accounts (#11409)
    • [Fix] APIv3 /chats is missing 'date_created' in the response (#11373)
    • [Fix] Analytics overview displays one day twice with partially incorrect data (#11085)
    • [Fix] Agent cannot answer call (#11035)
    • [Fix] APNs using legacy HTTP protocol won't be supported after March 31, 2021 (#10887)
    • [Fix] Could not navigate from LA AP to connected Pipedrive account (#10947)
    • [Fix] Unused users/contacts are not deleted (#11397)
    • [Fix] Design issue during call transfer with SIP device (#11380)
    • [Fix] Login box in topic or post should be hidden on load (#11371)
    • [Fix] Sound configuration cannot be saved if none selected (#11369)
    • [Fix] Chargedesk plugin missing icon and CSP problems (#11362)
    • [Fix] The messages, within a ticket, on customer portal are sorted: oldest (on the top) to newest (at the bottom) (#11346)
    • [Fix] Confirm message is not displayed correctly in mobile view (#11345)
    • [Fix] APIv3 - postpone action triggered from API documentation doesn't work (#11171)
    • [Fix] Chat button with LiveAgent.setUserDetails without email field doesn't work (#11343)
    • [Fix] Remove useless license load (#11293)
    • [Fix] Cannot send email reply in a call ticket (#11248)
    • [Fix] SSO doesn't work in Chrome (#10670)
    • [Fix] Slack plugin - migrate to Conversations API (#10632)
    • [Security] Weak permissions in ticket manipulation (#11256)
    • [Fix] Breaking changes in Facebook api v8.0 (#10505)
    • [Fix] Change owner ticket does not show the exact email, but multiple (#11199)
    • [Fix] Missing text in ticket (#11272)
    • [Fix] The checkmark for receiving chats in the chat status window from the panel's top bar is not displayed in one case (#11239)
    • [Feature] OAuth authentication for Microsoft mail accounts (also for standalone) (#9702)(#10733)(#11011)(#10988)(#11274)(#11279)
    • [Feature] Comm100 have new Api (#10390)
    • [Feature] New version of PipeDrive plugin (#10207)
    • [Feature] OTRS migration plugin (#10642)
    • [Improvement] Add stats to the agent report (#9130)
    • [Improvement] "Force desktop mode on mobiles" also for chat invitations (#9680)
    • [Fix] Agents are missing buttons to manage running call (#11167)
    • [Fix] Emoji can't be saved to description column in rules (#11164)
    • [Fix] Content of older messages is not available in My tickets (#11010)
    • [Fix] Dark / White theme: Could not see full double digit number in "Breathing time" string (#10935)
    • [Fix] Missing index in qu_la_mail_identifiers table (#10873)
    • [Fix] Add new Comm100 and Pipedrive plugins to builds (#10814)
    • [Fix] Mail account connection tests may runs before required data is saved (#10770)
    • [Fix] Communication log design during self-hosted installation (#10667)
    • [Fix] Parameter must be an array or an object that implements Countable in MultiSiteConfig.class.php (#10578)
    • [Fix] Rule broken when context variable doesn't exist (#10190)
    • [Fix] Transferred chat stuck on visitor's side (#10049)
    • [Fix] Ticket grid shows empty rows (#9068)
    • [Fix] Missing placeholder in a lot of inputs/listboxes (#8362)
    • [Fix] Creating new agent automatically add them to all departments with enabled chats also. (#5857)
    • [Fix] Another fixes and refactorings (#8385)(#9824)(#10195)(#10688)(#10691)(#10868)(#10876)(#10933)
    • [Security] Weak permissions in ticket manipulation (#11260)(#11259)(#11257)
    • [Security] Install module vulnerability (#11251)
    • [Fix] New internal ticket without selected agent is created with errors and in a wrong department (#11280)
    • [Fix] Message field on the add note rule action has small height (#11278)
    • [Fix] Error message in login form has no limited height (#11273)
    • [Fix] Undefined variables in theme templates (#10895)
    • [Security] CSV export has wrong permissions (#11261)
    • [Security] Missing permissions check in ticket manipulation (#11258)(#11253)(#11254)
    • [Security] Improved OAuth security (#11245)(#11244)
    • [Security] XSS in trial and free accounts (#11271)
    • [Feature] APIv3 - add an option to insert IP to the ban list (#11225)
    • [Fix] Ticket's subject/header disapears once it is loaded in customer portal (#11229)
    • [Fix] PHP Notice - Undefined index: kategory4 (#11228)
    • [Fix] NULL lastname causes fatal error in customer portal suggestions (#11192)
    • [Fix] Error on deleting phone number on Asterisk (#11189)
    • [Fix] White theme: broken design of "Department"page (#11174)
    • [Fix] 'qu_g_queue_failures.enqueue_at' doesn't have a default value (#11083)
    • [Fix] Free account (TypeError) : Cannot read property 'j' of null (#10953)
    • [Fix] Too long ticket subject overlaps the customer information (#11230)
    • [Fix] Not consistent order of SSL certificate and key fields (#11205)
    • [Fix] JS error: Cannot set property '__listener' of null (#11193)
    • [Fix] SMTP error - Unsupported HELO/EHLO command (#11185)
    • [Fix] Space added at the beginning of the NAME form field (#11184)
    • [Fix] Wrong return types (#11227)(#11076)
    • [Fix] Message box in internal ticket does not increase size properly (#11133)
    • [Fix] Pipedrive plugin - adding a new deal from LA doesn't work (#11170)
    • [Fix] Viber events not processing (#11169)
    • [Fix] PHP Fatal error: Uncaught TypeError (#11159)
    • [Fix] Video chat is broken for squared style (#11151)
    • [Fix] With disabled calls feature, exported report contains only columns name (#11064)
    • [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#10966)
    • [Fix] Could not change ticket owner when ticket has several recipients (#10702)
    • [Fix] Automatic search searches also when cursor is moved (#11154)
    • [Fix] Return value of La_Mail_Processor::resolveOwner() must be an instance of La_Model_User_Visitor (#11137)
    • [Fix] ActiveCampaign integration plugin displays only 20 items of lists, tags and automations (#11115)
    • [Fix] Chat reply box height (#10941)
    • [Feature] Rules - new condition - check email header values (#422)
    • [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addUniqueFieldToContactIfNotUsed() (#11141)
    • [Fix] Call to a member function getId() on null (#11130)
    • [Fix] Ticket custom fields not updated correctly by PUT api (#11128)
    • [Fix] Ticket updated via api v3 without agentid is always transferred (#11030)
    • [Fix] Rule condition action initiator's role doesn't work (#10797)
    • [Fix] Agent's avatar icon is not fully overlaid by typing icon in chat window (#10736)
    • [Fix][Standalone] Cannot revalidate license (#11139)
    • [Security] Possible XSS (#11088)
    • [Fix] Bugs in migrations plugins (#11118)(#11112)(#11012)
    • [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addUniqueFieldToContactIfNotUsed() (#11111)
    • [Fix] Error in update step 5.22.22 (#11109)
    • [Fix] Analytics overview - Invalid value of date parameter (#11074)
    • [Fix] Chat window is broken on mobile device if right-to-left language is used (#11054)
    • [Fix] Agent ranking in My tickets in KB disappears after reloading the page (5.22) (#10937)
    • [Fix] UI lang strings changes (#11061)(#11044)
    • [Feature][Standalone] Proxy Bypass setting (#11073)
    • [Fix] HelpScout import errors, warnings and notices (#10916)
    • [Fix] Smarty_modifier_color function returns wrong opacity (#11060)
    • [Fix] Tag names broken after update to 5.22.4 (#11051)
    • [Fix] Knowledgebase in customer portal searches automatically (#11031)
    • [Fix] Note added twice (duplicate group) (#11027)
    • [Fix] Messages are not loaded in merged ticket (#11019)
    • [Fix] Chats don't work in mobile apps (#10913)
    • [Fix] Time rule with non existing file not broken (#10864)
    • [Fix] Requested by showing numbers/emails instead of names. (#10762)
    • [Fix] Argument 4 passed to NewMessage::__construct() must be of the type string, null given (#10766)
    • [Feature] Improve searches (#10821)
    • [Fix] Parameter must be an array or an object that implements Countable (#9912)
    • [Fix] Time rule is executed multiple times (#11018)
    • [Fix] Kayako Migration plugin: missing messages in imported tickets (#11004)
    • [Fix] Argument 1 passed to La_Model_Message::translate() must be of the type string, null given (#10981)
    • [Fix] Return value of Qu\La\Customer\Customer::getLastName() must be of the type string (#10842)
    • [Fix] Missing Inactivity time description row in dictionary. (#9164)
    • [Feature] Optimize La_TimeRules_ContactTimeRuleJob (#10975)
    • [Improvement] Shopify plugin: update API version (#10997)
    • [Fix] Planed tasks lastplandate value is far in the future (#10983)
    • [Fix] cid is too long error after calling setVisitorLocation (#10973)
    • [Fix] Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() (#10970)
    • [Fix] Update step 5.22.15 failing during update for big accounts (#10963)
    • [Fix] Accessibility - title for customer portal search input (#10959)
    • [Fix] setUserDetails() does not work with pre-chat form (#10958)
    • [Fix] There is no error on submit ticket form when customer doesn't have a name filled (#10936)
    • [Fix] Search and replace in notes error (#10914)
    • [Fix] Undefined index notices (#10898)
    • [Fix] Invalid chat group type 'F' (#10745)
    • [Plugin] Invalid chat group type 'F' (#10745)
    • [Fix] Incorrect department loaded in rule (#10932)
    • [Fix] Mail source displayed instead of body in agent email notifications (#10931)
    • [Fix] BigCommerce Orders plugin: incorrect order URL (#10924)
    • [Fix] Call to a member function getChannel() on null (#10910)
    • [Fix] Undefined variable: message in Facebook/EventProcessor/Comment.class.php (#10897)
    • [Fix] Undefined index: agentFirstName (#10880)
    • [Fix] Login to LivePhone app doesn't work if 2FA is enabled (#10861)
    • [Performance] SQL query overload db server after mariadb upgrade (#10904)
    • [Security] Reflected XSS (#10912)
    • [Fix] Rule with invalid syntax is not marked as broken (#10919)
    • [Fix] Chat button broken by adding space to height or width (#10911)
    • [Fix] strpos(): Empty needle in Smtp.class.php (#10908)
    • [Fix] Shopify - fatal error - array passed instead of string (#10905)
    • [Fix] Use both 'From' and 'Reply To' as recipients isn't using From (#10835)
    • [Fix] Incorrect recipients when Reply To is used (#10834)
    • [Fix] "To:" recipient not added to reply (#10833)
    • [Fix] Incorrect removing of comments from mail source (#10799)
    • [Fix] Upgrade button in CZ trial doesn't work (#9972)
    • [Fix] Material/Obsidian: make different "trash" icon when "contains any of" departments is using (#10678)
    • [Performance] Slow SQL in User Slot report job (#10385)
    • [Fix] "Failed to subscribe/unsubscribe channels" error in Free accounts (#10877)
    • [Fix] Highrise logo is too big (#10862)
    • [Feature] Sort plugins alphabetically (#10793)
    • [Feature] Jira plugin: add support for custom mandatory field (#10452)
    • [Feature] KB Search in contact form - optimize initial results (#10372)
    • [Feature] External phone number as phone device for agent (#10088)
    • [Feature] Add 2FA (Two-Factor Authentication) info to APIv3 (agent, agent list) (#10019)
    • [Feature] New chat invitation - minimal (#9962)
    • [Feature] Pick up call from queue (#7357)
    • [Security] Force user to update mobile app (#10847)
    • [Security] Smarty upgrade to version 3 (#10543)
    • [Security] The visitor can see the titles of the internal articles (#10423)
    • [Security] Outdated jQuery libs (#10271)
    • [Security] Outdated CKEditor (#10178)
    • [Security] Remove sensitive data from DB driver error messages (#10024)
    • [Security] No rate limit in customer portal ticket comment (#9852)
    • [Security] Unhanced security in authentification process (#9373)
    • [Improvement] Deleted kb entries (#9921)
    • [Improvement] Search option wherever agent list is displayed (#8828)
    • [Improvement] Rule condition - department "is one of" (#4252)
    • [Plugin] Help Scout - field names and descriptions (#10476)
    • [Fix] API key verification failing for GetResponse plugin (#8906)
    • [Fix] array_key_exists() expects parameter 2 to be array, boolean given in Request.class.php (#10348)
    • [Fix] LiveAgent plugin in Magento 2 throws an exception (#10473)
    • [Fix] Jira plugin not displaying all available projects (#10451)
    • [Fix] Fixes in plugins Freshdesk import, ClickUp, JiraServiceDesk import, Helpscout migration (#10654)(#10347)(#10346)(#10483)
    • [Fix] Missing icon for external device (#10857)
    • [Fix] Chat from invitations fails to popup after reload (#10852)
    • [Fix] Mail content is wrongly stripped in agent panel client (#10844)(#10636)(#10671)
    • [Fix] LiveChat Migration typo (#10839)
    • [Fix] Gmail SMTP server rejects outgoing emails from LA (#10810)
    • [Fix] Difference in style of "Dashboard" between Agent and Admin usertype (#10794)
    • [Fix] Import language doesn't work (#10791)
    • [Fix] Chat welcome message is not added (#10785)
    • [Fix] Contact not created via api with GeoIp enabled (#10784)
    • [Fix] Rule action remove recipients doesn't work (#10781)
    • [Fix] Messages from emails are sometimes created with date 1999-11-30 00:00:00 (#10778)
    • [Fix] Undefined index: order in PrestaShop/index.php (#10775)
    • [Fix] Digitale settings shows truncated callback URLs (#10774)
    • [Fix] Display external info - cant use variables in URL (#10761)
    • [Fix] Reply added twice (#10760)
    • [Fix] API GET /chats failed to execute SQL (#10756)
    • [Fix] LiveAgent.setUserDetails doesn't work on 5.21.17.15 (#10685)
    • [Fix] Use name from email of client if possible (#10674)
    • [Fix] Chat not persisting when navigating subdomains (#10650)
    • [Fix] Please translate "his" to "his or her" or simply "their" (#10624)
    • [Fix] Agent's reply does not show the whole answer that was sent (#10516)
    • [Fix] Password reset is not working (#10507)
    • [Fix] Rename "Chats" to "Chats history" (#10440)
    • [Fix] Text "Restart of application" in plugin confirmation can be confusing (#10412)
    • [Fix] Digitale username and password incorrectly mandatory (#10406)
    • [Fix] loadUserFromBrowserId() will stop working (#10389)
    • [Fix] Call to undefined function mysqli_connect_error() (#10381)
    • [Fix] Сhange action icon "view on map" (#10380)
    • [Fix] ElasticSearch Tickets re-indexation not working (#10376)
    • [Fix] Tags grid isn't working (#10353)
    • [Fix] Move delete button in one level with input (#10351)
    • [Fix] Line with button "Add filter" doesnt stick to bottom of popup (#10350)
    • [Fix] Departments grid is not working (#10341)
    • [Fix] Date selector widget next / previous month (#10314)
    • [Fix] Tags grid isn't working (#10353)
    • [Fix] Overlapping badges in old themes (#10302)
    • [Fix] Wrong chat message group order (#10295)
    • [Fix] Missing message groups in My Ticket view (#10286)
    • [Fix] Complicated delete department message (#10250)
    • [Fix] Add sitemap.xml to robots.txt (#10239)
    • [Fix] Agent's call device not correctly excluded from ringing (#10219)
    • [Fix] Outgoing calls counted to unanswered calls (#10201)
    • [Fix] Failed to set up Content-Security-Policy header on standalone installation (#10166)
    • [Fix] Invalid license page has wrong background in Obsidian (#10147)
    • [Fix] Trim space character when create tags, contact groups (#10128)
    • [Fix] Creation of new visitors from prechat form ignores already existing ones (#10122)
    • [Fix] Strange time in Time report. (#10115)
    • [Fix] "User is not logged in" message in chat with logged in users (#10101)
    • [Fix] Elasticsearch reindex requests can get sent in incorrect order (#10066)
    • [Fix] Invoices grid has too narrow columns (#10061)
    • [Fix] Listbox not working correctly when trying to change From address (#10014)
    • [Fix] Facebook Messenger Auto responses render every ticket replied (#9994)
    • [Fix] Incorrect data about outgoing call minutes in the csv export from Performance report (#9956)
    • [Fix] Contact widget preview blocks deleting department (#9950)
    • [Fix] Contact widgets accessibility problem - history iframe (#9915)
    • [Fix] Calls stuck in Ringing state (#9911)
    • [Fix] Image or text is added (ctrl + v) twice in the Ticket - only in Firefox (#9872)
    • [Fix] Files from IVR rules get deleted after time (#9838)
    • [Fix] Chronological order of messages and message groups in ticket detail (#9827)
    • [Fix] Images not displayed in forum post made by customer after agent edit (#9758)
    • [Fix] Rule with tags changed condition is not executed (#9717)
    • [Fix] Anonym contact increment name number on load (#9696)
    • [Fix] KB search in contact widget searching for previous value (#9691)
    • [Fix] Call quality issue with mp3 vs webm recording in IVR (#9682)
    • [Fix] Server timezone in Devices last registered time (#9632)
    • [Fix] Chat group not ended if last agent logs out (#9270)
    • [Fix] Reply option in More works as 'reply to all' (#9264)
    • [Fix] Facebook comments aren't fetched properly if post contains images (#8567)
    • [Fix] Ignore spaces when searching in phone numbers (#7969)
    • [Fix] "Maximize size of ticket" option opens additionally empty tab. (#7860)
    • [Fix] Add check when setting up email alias (#7715)
    • [Fix] Deleted forum posts are still displayed in KB search results (#7513)
    • [Fix] Firstname and lastname don't support 4byte UTF8 characters (#7492)
    • [Performance] Time rules are overloading DB with slow SQL (#9204)
    • [Refactoring] Refactor Teamwork Desk plugin (#10609)
    • [Refactoring] Update clean-css in less compiler plugin (#10411)
    • [Refactoring] Gpf_Rpc_Params::get should have option to add validator as second parameter (#10352)
    • [Refactoring] Dont copy global _common_templates to each panel dir during build (#10164)
    • [Refactoring] Remove unused methods from Gpf_Desktop_Theme (#10132)
    • [Refactoring] Remove standalone installer from hosted distribution package (#10120)
    • [Refactoring] Trailing slashes in API paths (#10119)
    • [Refactoring] Deleted status for kb entries (#10089)
    • [Refactoring] Refactoring plugins (#9984)
    • [Refactoring] Replace hardcoded mime types with library (#9684)
    • [Refactoring] Style issues in "Edit Department-Email templates" window (#9642)
    • [Refactoring] Refactoring - loading of useless templates (#9125)
    • [Refactoring] Description column in Contacts table (#6559)
    • [Improvement] Accessibility for chat widget (#6465)
    • [Fix] Autoreply email is sent to the first contact's email address despite they wrote from the second email (#10710)
    • [Fix] Message field on the plain text mode under send mail rule action has small height (#10698)
    • [Fix] Phone field issue in the pre-chat form. (#10693)
    • [Fix] Sometimes newly added ticket recipient disappears after a while (#10679)
    • [Fix] Install account in specific language (#10739)
    • [Fix] From email duplicates, when replying in the ticket (#10738)
    • [Fix] Loading of agent doesn't work in conversation resolved templates (#10734)
    • [Fix] Display external info - mandatory password (#10714)
    • [Fix] Parsed email message is not show correctly in ticket (#10709)
    • [Fix] HTTP 500 in api/conversations/[conversationid]/attendants (#10707)
    • [Fix] PHP Warning: Parameter must be an array or an object that implements Countable (#10705)
    • [Fix] Argument 1 passed to La_Model_Conversation::addParticipantByEmail() must be of the type string, null given (#10703)
    • [Fix] Create a suggestion from agent panel is not working correctly (#10687)
    • [Fix] Default view can't be deleted (#10682)
    • [Fix] (TypeError) : Cannot read property 'a' of undefined - is occured after registered visitor clicks on "Not you" in pre-chat form (#10641)
    • [Fix] Shopify plugin: Display order name instead of order ID (#10657)
    • [Fix] Ticket is not assigned to correct department (#10700)
    • [Fix] Muscho chat theme doesn't work for mobile users (#10689)
    • [Fix] Cannot remove Viber Account (#10681)
    • [Fix] Emails not being fetched - Header Delivered-To contains invalid count of addresses (#10666)
    • [Fix] Font-size is small in plain text reply box of Dark and White themes (#10646)
    • [Fix] Undefined property: stdClass::$data in /Facebook/EventProcessor/Conversations.class.php (#10630)
    • [Fix] Asterisk sends endles INVITE requests (#10625)
    • [Fix] Error logs from Teamwork Desk migration (#10614)
    • [Fix] Digitale call not rerouted to agent if welcome message is set (#10604)

    Version 5.21.17.15 will be published for standalone customers on 4th of September 2020 at 8:00 AM GMT+0. It contains important security fixes. We highly recommend you to update your installation.

    • [Plugin] Teamwork Desk migration plugin (#10512)
    • [Fix] Call to a member function getId() on null (#10610)
    • [Style] Answer tickets with tags only - design (#10602)
    • [Feature] Check leaked password in set new password process (#10033)
    • [Feature] Enhance client password validator (#10016)
    • [Feature] Add last password change column into Agents grid (#9990)
    • [Plugin] ClickUp integration (#9943)
    • [Plugin] LiveAgent plugin for Prestashop (#9548)
    • [Plugin] Salesflare CRM Integration (#9332)
    • [Feature] Last message from agent variable (#6266)
    • [Improvement] Ticket ID stays selected after clicking to copy button (#10221)
    • [Improvement] WooCommerce plugin - multiple setups option (#9873)
    • [Improvement] Account checkout - not possible to search in country listbox (#9095)
    • [Improvement] Add the possibility to forward call to an external number (#8781)
    • [Improvement] Support of multi-site for the Shopify plugin (#8646)
    • [Improvement] Paste image to chat/reply directly from clipboard (#7285)
    • [Improvement] Move owner role to any other agent/admin user in LiveAgent (#4256)
    • [Improvement] Ticket fields are not visible in contact form fields listbox (#4203)
    • [Security] Missing HTML sanitizing on one settings field (#10149)
    • [Performance] Huge loading of KB Suggestions articles in ticket (#9830)
    • [Fix] The ticket name overlaps input (#10370)
    • [Fix] Ticket name overlaps close button (for all themes) (#10369)
    • [Fix] Wrong data in "Password updated" column of exported to CSV "Agents" table (#10261)
    • [Fix] No scrollBar in hint with description of experience level (#10124)
    • [Fix] Material / Obsidian: Incorrect style of hints of "All", "None" checkboxes (#10103)
    • [Fix] Refactoring of Gpf_Mail_Mime_Mail class (#10083)
    • [Fix] Broken Agent's image if there are no activities as set/change/delete image of Agent before (#10064)
    • [Fix] Scrollbar styling in firefox (#10040)
    • [Fix] Slack: Incorrect message about assigned tickets (#10018)
    • [Fix] Add clear notification when Agent create call device with already present number (#10004)
    • [Fix] Proper exception handling for CallService & Call API (#9978)
    • [Fix] Style of public tag added during chat in dark theme (#9975)
    • [Fix] 2FA code is wrongly requested on the password reset (#9970)
    • [Fix] Bigger ticket inline notes and internal ticket notes (#9968)
    • [Fix] Cannot send reply in ticket (#9953)
    • [Fix] Authuser deleted through API v3 (#9944)
    • [Fix] In KB search article preview displays HTML instead of plain text (#9931)
    • [Fix] Chargedesk Integration (#9908)
    • [Fix] Exceeded email quota error in contact form (#9871)
    • [Fix] In invitation system transfer messages agent real name is displayed instead of agent alias (#9841)
    • [Fix] ServiceStatusWidgets are disabled after switch from mobile view to desktop (#9823)
    • [Fix] In ticketbox "Custom filter" description in ticketbox is missing (#9533)
    • [Fix] TO SOLVE button doesn't work correctly (#9521)
    • [Fix] Not working hyperlinks in Suggested articles section (#9420)
    • [Fix] Accepting chat invitation while viewing the chat is buggy (#9380)
    • [Fix] Change word Rebuke to something more polite (#9235)
    • [Fix] Text interferes with the button in offline form (#9111)
    • [Fix] Add easy way to copy ticket code into clipboard (#8918)
    • [Fix] There are random Visitors ???? contacts created in LA , without actual ticket or information under contact details (#8786)
    • [Fix] Automatic invitation bad visitor widget when last online agent do logout (#8647)
    • [Fix] Wrong dialog window used on time report create button (#8435)
    • [Fix] "Create ticket" not adjusted to 1280x800 resolution (#8266)
    • [Fix] Material - Make date of internal message visible even on smaller devices (#8165)
    • [Fix] Sound notifications stay custom when changing from Trial to a paid license (#7313)
    • [Fix] Video chat doesn't work in Safari (#10591)
    • [Fix] Chat widget disappear for Visitor when he change URL or do reload (#10514)
    • [Fix] Incorrect mail account used for new ticket emails (#10509)
    • [Fix] Empty From when replying ticket for the first time (#10506)
    • [Fix] Cron not executing on cloud accounts (#10504)
    • [Fix] New ticket - incorrect email preselected for department (#10450)
    • [Fix] Permission denied UDS - in chat for customer (#10410)
    • [Fix] "Show more" on a note not design correctly (#10402)
    • [Fix] Wrong place of exclamation mark icon in pre-chat form (#10386)
    • [Fix] White/Dark theme: long name of ticket field is not fully visible in ticketbody (#10328)
    • [Fix] Error "Permission denied COST" is occured (#10237)
    • [Fix] Could not compose tweet from agent panel (#10551)
    • [Fix] RessetPassword doesn't work (#10487)
    • [Fix] Wrong contact in New Internal ticket (#10466)
    • [Fix] Multiple chat headers in agent panel conversation (#10171)
    • [Fix] Digitale call starts ringing to 2 agents (#10545)
    • [Fix] Sent photo from Viber to LA AP is not visible (#10076)
    • [Fix] White theme: broken "Upgrade your account" banner (#10537)
    • [Fix] Invalid legacy group type (#10531)
    • [Fix] Transfer call failed. Reason: Error parsing JSON: SyntaxError: Unexpected end of JSON input (#10517)
    • [Fix] Logged visitor cannot see any message about not accessible tickets on Free variation (#10321)
    • [Fix] Ticket ID dissapears after saving the rule to merge the tickets (#10276)
    • [Fix] FB processing exception: Executing event processor La_Features_Facebook_EventProcessor_Post crashed. Message: Missing required field: id (#9826)
    • [Security] User enumeration through KB registration call (#10279)
    • [Fix] Only one event from facebook is processed per task. (#10503)
    • [Fix] Problems with subject when switching departments on New ticket screen (#10484)
    • [Fix] Update 5.15.4 - Unknown column 'notes' (#10465)
    • [Fix] Facebook posts and private messages aren't fetched (#10480)
    • [Fix] Dark / White theme: missing images (#10479)
    • [Fix] Update 5.11.18 is broken (#10462)
    • [Fix] Incorrect permissions in installation zip file (#10455)
    • [Fix] Reply to fb post or comment is not possible (#10458)
    • [Fix] La_Features_Facebook_PageEventJob failing on wrong return type (#10434)
    • [Fix] Facebook permissions changed (#10344)
    • [Fix] Facebook authentication error. Message: (#100) No matching user found (#10293)
    • [Fix] Incorrect link parsing (#10311)
    • [Fix] Viber plugin is missing in build file (#10464)
    • [Refactoring] Remove stylesheets from PHP (#10317)
    • [Fix] Link in LA message not clickable (#10419)
    • [Fix] "Agents rating" section: search via "Search" string does not work (#10416)
    • [Fix] SSO login mechanism is case sensitive for email address (#10401)
    • [Fix] Digitale - music not playing after redirect to queue (#9407)
    • [Fix] Cannot play fresh IVR recording (#10420)
    • [Fix] "Forward ticket" action does not attach the attachment (#10405)
    • [Fix] Several plugins are missing in the build from version 5.20 (#10396)
    • [Fix] Incorrect displaying of popup window (Getting Stated) (#10394)
    • [Fix] SLA log - Data error (#10363)
    • [Fix] La_Model_Queue_NotificationManager Maximum length of accountuserid in Gpf_Db_Log is 8 (#10231)
    • [Security] SSRF through various endpoints (#10359)(#10358)(#10354)(#10355)
    • [Security] explode() expects parameter 2 to be string, object given (#10260)
    • [Fix] Argument 1 passed to PipedriveModule::renderDeal() must be of the type array, null given (#10158)
    • [Fix] Cannot connect facebook page in panel (#10361)
    • [Fix] Call to undefined method La_Model_Conversation::getLastMessageGroup() (#10357)
    • [Fix] New build not adding version to product in DP (#10340)
    • [Fix] Invalid argument supplied for foreach() in DbEntityHandler.class.php (#10332)
    • [Fix] Undefined index: id in Cursor.class.php (#10320)
    • [Fix] PDO::quote() expects parameter 1 to be string, object given (#10258)
    • [Fix] Call to a member function getCursorValue() on null (#10155)
    • [Fix] Contact's email not recognized from user details (#10058)
    • [Fix] Reply added 2 times (#10010)
    • [Fix] Mass action 'send mail' does not work (#7547)
    • [Security] Improve XSS tests (#10236)(#10146)
    • [Security] Improve validation in plugins inputs (#10216)
    • [Fix] Visitor see error msg instead of explanation why cannot see ticket in free plan account (#10316)
    • [Fix] Build does not perform clean (#10220)
    • [Fix] APIv3 documentation doesn't work on 5.20.3.8 (#10194)
    • [Fix] Return value of La_Model_User_Visitor::loadFromUserId() must be an instance of La_Model_User_Visitor (#10189)
    • [Fix] ComputeConversationSlaReportsHourlyTaskTest fail because time() (#10165)
    • [Fix] Call to undefined method NewFileMessage::isPersistent() (#10156)
    • [Fix] Agent could delete department connected to Viber without warning (#10111)
    • [Style] Dark theme: items of left menu are overlaying on expand view (#10238)
    • [Fix] lastMessageFromRequester sends first message instead of last (#10175)
    • [Fix] Old RPC calls: changed response types (#10173)
    • [Fix] Freshdesk import fails (#10154)
    • [Fix] Return value of La_Model_User_Visitor::loadFromUserId() must be an instance of La_Model_User_Visitor (#10157)
    • [Fix] Release build fixes (#10160)(#10161)(#10162)(#10163)
    • [Security] Invalidate password reset URL after first load (#9749)
    • [Improvement] Postpone preset values set to 8:00 (#9791)
    • [Improvement] Slack - option to disable AppHome event autoresponder (#9782)
    • [Improvement] Add logged in agent role to panel body (#9726)
    • [Improvement] Performance report API is missing some data (#7341)
    • [Improvement] Clearing cached track.js from browser (#7232)
    • [Fix] Registered visitor is unable to set password (#9992)
    • [Fix] Error message "You cannot delete department" (#9947)
    • [Fix] Fetching mail account added as recipient (#9876)
    • [Fix] Reply template load fails (#9861)
    • [Fix] Errors in Facebook/EventProcessor/Comment.class.php (#9811)
    • [Fix] Asterisk memory leakege (#9794)
    • [Fix] Duplicate online status widget in agent profile (#9755)
    • [Fix] Double "Custom filter" description in "Edit contact - tickets" window (#9668)
    • [Fix] Chats in queue will stay in init state after last agent logs out (#9032)
    • [Fix] Minimum width of column Actions in mail accounts grid (#8925)
    • [Fix] Handle API / SIP calls listbox items ordered randomly (#8770)
    • [Performance] Optimize application settings (#9783)
    • [Style] The scroll bar does not work in the White theme (#9916)
    • [Style] Inefficient spacing between upper and lower ticket info panels (#9870)
    • [Style] Send button in chat button not visible on iPhone (#9857)
    • [Style] Obsidian theme: better style for "Information" window, when Agent delete department (#9825)
    • [Style] Wasted space in saved filters (#9591)
    • [Security] Expiration date of apiKey is applied in server timezone (#10127)
    • [Fix] Email with multipart content is not correctly fetched to LiveAgent (#10091)
    • [Fix] Worktime calculation not working properly (#10065)
    • [Fix] Ticket filter count is not correct for ticket field equals XYZ (#7420)
    • [Style] Missing scrollbar in the Voice status screen (#10125)
    • [Security] Installer module vulnerability (#10117)
    • [Fix] Infinite loading in my account (#10116)
    • [Fix] Api call for getting all agents ends with "/" (#10068)
    • [Fix] Incorrect count for filter with condition 'tags are empty' or 'tags are not empty' (#10035)
    • [Fix] 'Session not started' error on call answering in old Twilio (#9854)
    • [Fix] Messages in chat window are in reverse order after reload (#10100)
    • [Fix] Call to a member function isEmpty() on null (#10080)
    • [Fix] Slow SQL cause slow ticket open or infinite messages loading (#10087)
    • [Fix] Reply to 1 does not reply to sender of most recent message (#10060)
    • [Fix] Export ticket into PDF not working (#10070)
    • [Fix] Digitale not ringing to agent if welcome message is set (#10069)
    • [Fix] Old Messages in free account does not display correct template with upgrade instructions (#10052)
    • [Fix] iOS push certificate expiration (#10050)
    • [Fix] Class La_Task_SendTranscriptTask not found (#10045)
    • [Fix] Could not connect instagram account (#10006)
    • [Plugin] ActiveCampaign integration plugin (#5791)
    • [Fix] Uncaught Error: Maximum function nesting level of 256 reached, aborting (#10038)
    • [Fix] Array to string conversion in CspBuilder (#10037)
    • [Fix] AWS chat archiving is broken in v5.19 (#10013)
    • [Style] In-page form squared theme issue with KB suggestions (#10008)
    • [Fix] Unable to create new Facebook comment thread by Reply (#10003)
    • [Style] Material / Obsidian: Icons overlay at the bottom of the ticket (#10001)

    [Important notice] From this version minimum required PHP version is 7.2

    • [Improvement] Separate Breathing time for chats and calls and move to respective settings (#9814)
    • [Improvement] Ticket statuses in Slack (#9589)
    • [Improvement] Code of custom fields should be always lowercase alphanum (#9196)
    • [Improvement] Redesign of languages (#757)
    • [Fix] Knowledgebase search widget is not displaying (#9985)
    • [Fix] Text typed in HTML mode is added as link (#9977)
    • [Fix] Wrong data in system message when ticket is postponed (#9844)
    • [Fix] Grid range incorrect SK translation (#9831)
    • [Fix] Could NOT send chat transcript to registered visitor (#9817)
    • [Fix] Duplicate message text (#9810)
    • [Fix] Update TNEFDecoder (#9770)
    • [Fix] Needs to implement setPageCursor (#9764)
    • [Fix] {$conv_last_message} variable not working for chat message groups (#9689)
    • [Fix] Missing info about authorization payment (#9655)
    • [Fix] Call can be rerouted only once (#9619)
    • [Fix] Internal ticket default FROM email (#9597)
    • [Fix] Deprecated endpoints on facebook (#9582)
    • [Fix] Reopen ticket action in a rule breaks the chat (#9552)
    • [Fix] Call can be lost when retrieving from the queue (#9509)
    • [Fix] IVR - special character in choice name (#9413)
    • [Fix] PHP 7.4 compatibility (#9383)
    • [Fix] Send answer action adds wrong message header 'To:' (#9345)
    • [Fix] Filter, "Ban history" table by agent, is not working (#9344)
    • [Fix] Rule with Custom field is empty condition doesn't work (#9217)
    • [Fix] On chat start is logged Elastisearch error to event log (#9096)
    • [Fix] Ticket grid doesn't refresh if agent replies to an open ticket (#9047)
    • [Fix] Mobile view is missing numbers next to ticket filters (#9038)
    • [Fix] Users are stuck in conversation users (#9015)
    • [Fix] Remove option to postpone running chat or call (#8933)
    • [Fix] Department is deleted without chosen new department. (#8318)
    • [Fix] On "Languages" section "Regional settings" option is disappeared after refresh. (#7448)
    • [Fix] Upload attachments bigger than 22MB (#7440)
    • [Fix] "Time format" section is disappeared after saving and refreshing web-page. (#7277)
    • [Fix] Call Us button/ video call button still working even if no agent is available in the department (#6909)
    • [Fix] Breathing time setting for chat and calls (#6210)
    • [Fix] English language grammar and syntax (#4915)
    • [Style] Pipedrive cell style issues (#9851)
    • [Fix] PipeDrive plugin error if customer have incorrect contact details (#9907)
    • [Fix] Class 'Slim\Http\Request' not found (#9963)
    • [Fix] Cron job not executing due to incorrect server configs (#9453)
    • [Fix] Registration requests from OFFLINE agent (#7787)
    • [Fix] Material/Obsidian theme: Icon of internal call is not visible in ticket created from Viber (#9952)
    • [Fix] Bus iframe is in navigation flow (#9918)
    • [Fix] Useless button for remove Owner (#9917)
    • [Fix] Video chat doesn't ring to agent - Cannot read property 'u' of null (#9906)
    • [Fix] Export to CSV doesn't work in Ticket history with Department filter (#7901)
    • [Style] Save button is overlapped in service status widget (#9927)
    • [Fix] CSP header problems with directives without domains or with wildcard domains (#9904)
    • [Fix] CSP doesn't work correctly for customer portal (#9903)
    • [Fix] Agent listbox - scroll and search problem (#9738)
    • [Fix] AWeber - subscribe fails with error: Invalid Subscriber IP address (#9842)
    • [Fix] Invalid argument supplied for foreach() in MailChimp plugin (#9643)
    • [Style] Obsidian: default avatar image is transparent (#9900)
    • [Fix] CSRF error - export to CSV in SLA Log not working (#9899)
    • [Fix] CSRF error - upload file to IVR (#9888)
    • [Security] Remote Code Execution Security vulnerability (#9843)
    • [Security] Invalid CSRF token, reload page to fix the problem (#9789)
    • [Improvement] Zendesk migration can not be stopped (#9878)
    • [Fix] La_Api_V1_Conversations_Helper is missing (#9832)
    • [Fix] Time report doesn't work for agents (#9048)
    • [Fix] Cannot listen call record/voicemail in old Twilio integration (#9803)
    • [Feature] Viber integration (#4210)
    • [Plugin] Pipedrive CRM Integration (#8896)
    • [Improvement] Allow call routing time lower than 30sec (#9719)
    • [Improvement] Activate/deactivate rule on edit screen (#9484)
    • [Improvement] Better performance of La_WorkReport_ComputeConversationSlaReportsHourlyTask (#9207)
    • [Improvement] Better error description when in "Host" string is not valid value (#8807)
    • [Improvement] PHP 7.3 compatibility (#8374)
    • [Improvement] Allow auto-changing of From email address when transferred to another department (#1831)
    • [Improvement] Possibility allow/disallow use of Google Doc Viewer (#9798)
    • [Security] Poor permissions in api keys api (#9419)
    • [Fix] WooCommerce plugin - customers API is strange, use orders search (#9846)
    • [Fix] RTL phone number formatting (#9816)
    • [Fix] Expanded listbox has wrong size after search (#9580)
    • [Fix] Extension number should only accept number (#9474)
    • [Fix] Create company while editting contact (#9471)
    • [Fix] Agents are NOT able to transfer running chats to a department in which they are NOT added (#9163)
    • [Fix] FB integration asks you to choose from FB pages despite you are connecting the specific one (#9077)
    • [Fix] Filters for exact customer (#9062)
    • [Fix] Search listboxes do not handle Paste event (#9035)
    • [Fix] Missing 2FA (Two Factor Authentication) field on 'password reset' form (#8987)
    • [Fix] From phone number 'anonymous' causes incorrect contact recognition (#8986)
    • [Fix] SIP device configuration inconsistency (#8459)
    • [Fix] Conversations history export missing department, agent and status name (#8059)
    • [Fix] apiV3 Tag post return wrong response when wrong params are given (#8024)
    • [Fix] "Export to CSV" does NOT work(Ticket history), after Agent add "Department" filter (#7901)
    • [Fix] New ticket requester is not added to recipients (#7866)
    • [Fix] Wrong order number in Rules (#7498)
    • [Fix] og:image contains incorrect logo image (#7487)
    • [Fix] Validate input field "Include quoted text" (#7431)
    • [Fix] Link to Facebook profile does not work (#6958)
    • [Fix] Time reporting 'Force' setting does not work with Resolve (#5822)
    • [Style] To solve algorithm setting - Configure button styling (#9820)
    • [Style] Bad styling of 'Broken rule' (#9809)
    • [Style] Assigned tickets or active chats/calls number icon position is wrong (#9802)
    • [Style] Missing space between paragraphs in KB article in a chat window (#9657)
    • [Style] Material/Obsidian: "Api key" table's headers hide when table is scrolling (#9639)
    • [Style] Material/Obsidian: "Api key" table is not correct scrolling (#9549)
    • [Style] Common styling issues (#9530)
    • [Style] Dark/White theme: "Department" string shifts when is empty (#9487)
    • [Style] Magento plugin fields data is not visible via obsidian agent panel theme (#9452)
    • [Style] Obsidian theme - image upload dialog (#9405)
    • [Style] Material theme - menu labels on hover (#9354)
    • [Fix] tags are not displayed in a tag list (#9785)
    • [Fix] Undefined variable cookieName apiAuthUser.php (#9772)
    • [Plugin] Klaviyo integration plugin (#5800)
    • [Fix] LiveChat migration - Row does not exist (#9784)
    • [Fix] Skip all rules of current type should not have a listbox (#9781)
    • [Fix] Cannot modify header information - headers already sent by PageBase.class.php (#9775)
    • [Fix] Play/stop button in sound configuration doesn't change on stop command (#9774)
    • [Fix] Undefined index: opened in Task.class.php (#9769)
    • [Fix] Internal chat tooltips regarding agent online status (#9768)
    • [Fix] Plugin CSS should contain version number (#9767)
    • [Style] Obsidian - Send integration code by email with wrong background color (#9790)
    • [Fix] Migration error: Class 'Utilities_MigrationUtility' not found (#9765)
    • [Fix] Directory not writable (#9763)
    • [Security] Possible XSS (#9436)
    • [Fix] Argument 1 passed to Gpf_Csp_CspSources::isValid() must be of the type string, null given (#9751)
    • [Fix] Add Singapore where data center locations are mentioned (#9745)
    • [Fix] Tags are not displayed in a tag list if they are imported (#9743)
    • [Fix] Cannot use object of type stdClass as array in LiveChat plugin (#9739)
    • [Fix] Structured Data Testing Tool displays error on BreadcrumbList when checking KB article (#9723)
    • [Fix] Wrong display at Agents / Departments grid if you change the cursor position (#9524)
    • [Style] Review of FB icons (#9742)
    • [Fix] Postponing mail cron postpones too much (#9750)
    • [Fix] Enforce mobile app version 2.5+ (#9741)
    • [Fix] ArchiveOldMessagesToAwsS3 can skip a lot of messages (#9616)
    • [Fix] Leave an offline message button does not work sometimes (#9392)
    • [Fix] Same department id is translated (#9735)
    • [Fix] Chat load number is significantly different from number of ongoing chat's (#9727)
    • [Fix] Structured Data Testing Tool displays error on BreadcrumbList when checking KB article (#9723)
    • [Fix] Stuck chats because of mobile app problems (#9716)
    • [Fix] From API departments list is removed presetstatus but it is in KB (#9661)
    • [Fix] When replying to a ticket moving UP or clicking on the text the empty space gets removed (#9566)
    • [Style] Dark/White: No string's description in "Change password" window (#9647)
    • [Fix] Fixes for old LA mobile apps (#9467)
    • [Fix] Logout from mobile app leaves chat device online (#9697)
    • [Fix] A non well formed numeric value encountered in MailRunner.class.php (#9715)
    • [Fix] HelpScout migration fails with TypeError (#9710)
    • [Fix] Sending an answer if you created a New ticket via hotkey CTRL+S causes a Timeout error in panel (#9708)
    • [Fix] Conflict with shortcut Ctrl + K (#9699)
    • [Fix] Chat availability report showing agent as unavailable for some departments (#9693)
    • [Style] Obsidian theme - message merged from (#9707)
    • [Plugin] Braintree Payments Integration plugin details in ticket cannot be shown (#9609)
    • [Plugin] HelpScout import plugin configuration (#7222)
    • [Improvement] Zendesk import jobs can use too much redis-Q memory (#9690)
    • [Fix] Incorrect To: number when using HW device (#9701)
    • [Fix] CSP refactor (#9686)
    • [Fix] Call is ringing to paused agent (#9685)
    • [Fix] CSP blocking Digitale recording playback (#9675)
    • [Fix] Generating conversation code causes errors (#9673)
    • [Fix] SQL error: Field "preset_status" doesn't have a default value (#9670)
    • [Fix] APIv3 - wrong documentation of time report (#9666)
    • [Fix] Option to switch off CSP and CSRF request checks (#9665)
    • [Fix] Error on call transfer (#9658)
    • [Fix] Zendesk import stuck (#9656)
    • [Fix] HelpScout plugin migrates only active conversations (#9653)
    • [Fix] Invalid CSRF token in KB MyTicket (#9644)
    • [Fix] Saved filters showing 0 tickets in mobile app (#9624)
    • [Fix] Facebook private message link was parsed as file (#9618)
    • [Fix] PDF attachment preview not working for older files (#9617)
    • [Fix] Update step 4.2.13 fails (#9610)
    • [Fix] Agent X is calling with Agent X (#9605)
    • [Fix] Chat shown in chat load report even after agent went offline (disconnected) (#9595)
    • [Fix] Change footer and branding links (#9585)
    • [Fix] Worktime does not work correctly (#9569)
    • [Performance] Zendesk import plugin too slow (#9659)
    • [Style] Firefox: IVR editor white spaces problem (#9681)
    • [Plugin] Plugin to show customer orders from WooCommerce (#7931)
    • [Fix] Undefined variable: allEnabled in Status.class.php (#9652)
    • [Fix] Show more articles link doesn't work for articles in root (#9649)
    • [Fix] You can merge tickets from social and KB sources (#9603)
    • [Fix] Incorrect ranking message in exported HTML/PDF file (#8698)
    • [Security] Agent can submit ticket as Admin via KB (#9322)
    • [Performance] Optimize reading of emails jobs_hosting_emails.php (#9602)
    • [Fix] Avatar (lettered colored) issue on mobile chat window (#9627)
    • [Fix] Avatar letter visibility working randomly (#9526)
    • [Fix] Disabled chat availability doesn't work in LiveAgent android app (#9621)
    • [Style] White/Dark: in rules and change IVR (#9176)
    • [Style] Missing style for expired session dialog in login screen (#9628)
    • [Style] Ticket filter is not fully clickable (#9626)
    • [Style] Material/Obsidian: Department statuses icons are not displaying for agent role (#9557)
    • [Style] Material/Obsidian: Not possible to answer call in trial account - button covered (#8962)
    • [Security] Request returns password back in the response (#9398)
    • [Security] Insufficient authorization (#9397)
    • [Security] Malware scanning not implemented for uploaded files (#9396)
    • [Security] Increase default value for minimum password length (#9390)
    • [Security] Use google docs viewer for doc, docx etc. (#9371)
    • [Security] Show Remember Me checkbox in KB Login (#9359)
    • [Security] Auth token is not locked to device (#9358)
    • [Security] Cross-Site Request Forgery (#9355)
    • [Security] Option to hide upload image from url (#9302)
    • [Security] Improve security in SSO (#9007)
    • [Security] Session not invalidated after admin logouts from KB (#8816)
    • [Security] Content-Security-Policy, Strict-Transport-Security headers (#7926)
    • [Security] Update CKEditor (#7925)
    • [Security] Login CSRF (#6248)
    • [Feature] Add variable Agent avatar to email templates (#9291)
    • [Feature] Rules workflow - include/exclude specific rules in execution plan (#9181)
    • [Plugin] Jira plugin (#2541)
    • [Plugin] Kayako migration plugin (#4760)
    • [Plugin] Plugin for Magento 2 (#4388)
    • [Performance] Slow loading of Calls history (#8932)
    • [Performance] Make Tags and Groups grids pageable (#8921)
    • [Performance] Couldn't correctly logout from agent panel with many departments and agents (#8821)
    • [Performance] Could NOT delete Agent when 1000 departments and 200 Agents are created (#8818)
    • [Performance] Facebook Page Events processing is slow (#8738)
    • [Performance] Slow SQL in API v3 /chats (#8288)
    • [Improvement] Display exact number of tickets in tickets filters when elastic is used for filters counts (#9324)
    • [Improvement] Add description or note field into rule edit dialog (#9261)
    • [Improvement] Export agents to csv (#9187)
    • [Improvement] Export ticket to PDF - add message time (#9119)
    • [Improvement] More rule conditions with operators 'any of' or 'all of' (#9112)
    • [Improvement] Set ticket owner recognition to Reply To email header by default (#9045)
    • [Improvement] Change subject of ticket via API (#8739)
    • [Improvement] Add deactivate button/slider to chat/call/video buttons grid (#8607)
    • [Improvement] Accessibility - missing title attribute on widgets iframes (#8161)
    • [Improvement] Add option to disable the "user is now on URL" notification (#8148)
    • [Improvement] Export to CSV for Calls history screen (#6948)
    • [Improvement] Accessibility for contact buttons and invitations (#6464)
    • [Fix] FB messages are not fetched if agent replies via facebook (#9546)
    • [Fix] Facebook integration is broken if you change permissions (#9424)
    • [Fix] Useless index in api keys table (#9418)
    • [Fix] Invalid message: This message exceeds maximum displayable length and has been truncated (#9416)
    • [Fix] My call device was deselected - empty (#9320)
    • [Fix] Digitale missed calls report counts (#9271)
    • [Fix] Incorrect tags filter description (#9244)
    • [Fix] Ticket with big messages stored in AWS cannot be opened, request timeout (#9227)
    • [Fix] Refactor Gpf_Tasks_Runner::schedulePlannedTasks (#9220)
    • [Fix] Dial an outgoing call from agent panel not working in iOS 13 (#9192)
    • [Fix] Wrong content of Billing info when editing (#9178)
    • [Fix] Asterisk_la cannot start after update of dependencies (#9174)
    • [Fix] Agent cannot answer incoming call (#9149)
    • [Fix] Typo in property "thuesday" in API v3 /slas (#9142)
    • [Fix] Add tag translation problems (#9090)
    • [Fix] Rule action Reopen ticket note is not correctly saved (#9079)
    • [Fix] Agent is able to use "Mass action's" buttons even if "Mass action's" buttons are disabled (#9078)
    • [Fix] System name not updated after change of contact name (#9039)
    • [Fix] Column name Agent in Ticket history can be confusing (#8991)
    • [Fix] Broken ticket filters grid (#8850)
    • [Fix] Unlocalized texts in application (#8844)
    • [Fix] System name is not updated correctly (#8716)
    • [Fix] Video call not working on Safari (#8679)
    • [Fix] When agent is deleted, tickets are not unassigned (#8290)
    • [Fix] KB search with question mark (#8258)
    • [Fix] Ticket ID generating abusive or spammy words (#7857)
    • [Fix] Cannot find contact with capital letter in email via API v3 GET /contacts call (#7773)
    • [Fix] Could not find server - if server name contain white characters as prefix or suffix (#7713)
    • [Fix] Add last registered and device type info into Devices screen (#7593)
    • [Fix] Configuration > Chat - wrong slovak translation (#4937)
    • [Fix] Delete/purge actions for tickets created from facebook (#3544)
    • [Style] Montana KB theme - list items bullets in {$mostPopularArticlesBox} (#9403)
    • [Style] Obsidian theme - contact conflict dialog (#9399)
    • [Style] Obsidian theme: ticket attachment mouse cursor should be hand (#9365)
    • [Style] In chat window default Agent's image is visible after RV upload avatar image (#9347)
    • [Style] Material/Obsidian: textArea for messages is overlayed by videoFrame when Agent starts videoChat (#9342)
    • [Style] Slack account listbox in agent profile is too wide (#9337)
    • [Style] "Configure invitation" popupWindow style issues (#9329)
    • [Style] Obsidian: extra empty space in "Analytics overview" section (#9325)
    • [Style] Obsidian loading indicator (#9316)
    • [Style] Registration email icon (#9305)
    • [Style] Obsidian theme - draft too bright (#9280)
    • [Style] Low resolution favicon in old themes (#9214)
    • [Style] Improve Slack configuration design (#9389)
    • [Fix] ArchiveOldMessagesToAwsS3 can skip a chunk (#9611)
    • [Fix] Login to LivePhone app doesn't work: 500 Internal server error (#9594)
    • [Fix] Update 5.16.36 cannot process a lot of API keys (#9586)
    • [Fix] HelpScout migration plugin stoped work on token validity expiration (#9607)
    • [Fix] Posible problems on migration big data comm100 (#9567)
    • [Plugin] LiveChat migration plugin (#8533)
    • [Fix] Mass Actions Not Working (#9584)
    • [Performance] Optimize mail fetching cron task scheduling (#9583)
    • [Security] Possible XSS (#9522)(#9508)
    • [Fix] Dashboard can't load if there are too many unread news (#9577)
    • [Fix] Undefined offset: 0 in InsertBuilder.class.php (#9563)
    • [Fix] Answers in RTL text direction are displayed incorrectly (#9550)
    • [Fix] Shopify plugin: update current version tag (#9547)
    • [Fix] First Hover effect doesn't work when Animation is set for a chat button (#9538)
    • [Fix] Not all languages are visible in languages grid (#9532)
    • [Fix] Mailchimp integration not working properly after incorrect/wrong API (#9043)
    • [Fix] Not all facebook private messages are fetched (#8839)
    • [Fix] Help Scout migration plugin - migrate KB entries as well (#7662)
    • [Fix] Suggestion to Mailchimp integration (#6784)
    • [Fix] MailChimp plugin with double opt-in should change list options to "pending subscription" (#4274)
    • [Fix][Standalone] Missing dial_out_prefix_length field on standalone LA (#9543)
    • [Style] Wrong styling of KB items in agent panel Knowledbase section (#9561)
    • [Style] Change recipient options button (#9514)
    • [Style] Agent's image in chat invitation is broken when no image was set (#8765)
    • [Security] HTML injection which can lead to spoof users and possible XSS (#9496)
    • [Security] setUserDetails and user logged in to KB (#9210)
    • [Fix] Zendesk migration plugin fails on first task run (#9499)
    • [Fix] Zendesk migration plugin configuration bug (#9498)
    • [Fix] La_PlannedTasks_LogoutAgentWithoutSessionJob_Perf Unhandled exception (#9494)
    • [Fix] Chat in popup not working for new visitors (#9492)
    • [Fix] Problems with rule transfer to same department and assign to agent (#9459)
    • [Fix] Mail fetching gets stuck on email with empty header (#9444)
    • [Style] In-page form issue - send button is misplaced (#9491)
    • [Security] Stored XSS (#9495)
    • [Feature] Force tag - allow replying only to tagged tickets (#9276)
    • [Security] Stored XSS (#9489)
    • [Security] Spamming through Test mail function (#9441)
    • [Improvement] Zendesk migration plugin - migrate KB articles (#3479)
    • [Improvement] Zendesk - import also archived tickets (#6961)
    • [Improvement] Freshdesk import plugin: import also companies (#4096)
    • [Improvement] Freshdesk migration plugin - migrate Forum (#3670)
    • [Fix] "Create" button is clickable only in the upper part of the button (#9454)
    • [Fix] Scroll bar appearing in embedded contact form (#9446)
    • [Fix] Internal ticket not opened correctly (#9439)
    • [Fix] IMAP communication log not available in mail account form (#9435)
    • [Fix] Squared design of a contact form - message field issue (#9433)
    • [Fix] Use default domain in Slack integration (#9368)
    • [Fix] Reply added via mobile app not sent to Facebook (#9262)
    • [Fix] Incorrect OFFLINE status for calls (#9256)
    • [Fix] Better counting of created agents (#9236)
    • [Fix] Incorrect total tickets count after click on button "many" (#9118)
    • [Fix] Agent panel moved down in Chrome, so the 'reply' field is not visible (#9102)
    • [Fix] Material theme - Active chat window moves when different ticket is opened (#8613)
    • [Fix] Zendesk migration plugin can't migrate attachments anymore (#5573)
    • [Fix] Freshdesk migration plugin - missing custom fields (#7251)
    • [Style] "Reopen" button starts replyAction after Agent resolved ticket (#9434)
    • [Style] Obsidian theme - search in KB entries in agent panel (#9404)
    • [Fix] Help Scout Migration plugin doesn't work (#8912)
    • [Performance] Some messages are not archived in S3 and stay in DB (#9330)
    • [Fix] Video chat button does not call onOnline, onOffline methods (#9172)
    • [Fix] Instagram deleted ticket will not fetch new comments (#9242)
    • [Fix] Display info how correct integrate Instagram account (#9122)
    • [Fix] Instagram Fetch mentions not working (#9241)
    • [Fix] Only variables should be passed by reference in ArchiveOldMessagesToAwsS3 (#9374)
    • [Performance] Moving object to AWS is too slow (#9327)
    • [Fix] Not able to log in on LiveAgent iOS app (#9346)
    • [Fix] Use ENCRYPTION_KEY also for AWS data encryption (#9300)
    • [Fix] Missing rows in Chat overview grid (#9054)
    • [Security] Invitation doesn't use https when loading gravatar (#9326)
    • [Fix] Undefined property: stdClass::$S (#9328)
    • [Fix] Undefined index in SessionHandler.class.php (#9323)
    • [Fix] Welcome message sent two times if chat started from invitation (#9307)
    • [Security] hide from error message ips in uploadvalidator (#9301)
    • [Security] encrypt API keys (#9297)
    • [Security] URL validation - security plugin for downloadable installations (#9295)
    • [Feature] Comm100 migration plugin (#9212)
    • [Fix] Content-Type: multipart/voice-message not supported (#9275)
    • [Fix] Strange filter values (#9293)
    • [Fix] Filters disappear in Minimalist theme in KB for empty result (#9287)
    • [Fix] Duplicate records for stats events in new grafana (#9278)
    • [Fix] Unable to load agent panel (#9274)
    • [Fix] Infinite tag list scroll in Material theme (#8797)
    • [Fix] Email account fetching delay counts all account types (#7984)
    • [Style] Material/Obsidian: Content of "Customer portal settings" section is not fully visible (#9289)
    • [Style] Obsidian ticket attachments file name partially covered (#9269)
    • [Style] List of invitations for manual invite is not scrollable (#9258)
    • [Security] Unsecure file open-flash-chart.swf still in LA project (#9260)
    • [Security] Public ticket code is sensitive information (#8884)
    • [Feature] Slack integration - add variable for clickable ticket ID (#9141)
    • [Feature] Allow posting to private Slack channels (#9215)
    • [Performance] LiveAgent connects to Clamv even if there is no file for processing available (#9251)
    • [Fix] X-Cart plugin compatibility with v 5.4 (#9243)
    • [Fix] API v3 create ticket should not allow Init state (#9230)
    • [Fix] Message shortener is always applied (#9228)
    • [Fix] array_slice() expects parameter 1 to be array, null given in File.class.php (#9226)
    • [Fix] Undefined offset errors in Holidays.class.php (#9225)
    • [Fix] Mail fetching: Max. header fields value (100000) size exceeded (#9218)
    • [Fix] Agent not visible in action initiator rule condition (#8974)
    • [Fix] HTML tag br is visible after agents/visitors answer the KB question (#8404)
    • [Fix] Unable to resolve session (#8250)
    • [Fix] Change some texts from "suggestion" to "feedback" (#7196)
    • [Fix] Cannot see messages added by rule until panel reload (#7084)
    • [Fix] Old Slack plugin forgotten in standalone build (#9259)
    • [Style] Remove focus style on grid (#9239)
    • [Style] Dashboard is glitched on google chrome (#9169)
    • [Style] Bad style of "Slack" section (#9165)
    • [Important notice] Database password is used for encryption, so in case of standalone licenses is very important to not loose this password. You can also explicitly save it to settings.php as ENCRYPTION_KEY.

    • [Security] Authtoken not invalidated when 2FA enabled (#9003)
    • [Security] Third party services passwords are stored as plain text (#5616)
    • [Feature] Instagram integration (#3521)
    • [Improvement] Option to see if agent have 2FA (Two Factor Authentication) in the agents grid (#9074)
    • [Improvement] Allow SVG image format for custom image button (#7403)
    • [Fix] Online status for calls not setting to online (#9099)
    • [Fix] Min ecryption key length for AES256 is 32 bytes (#9071)
    • [Fix] Audit log - missing filter Ticket Purged (#9060)
    • [Fix] Unable to save agent if his email is substring of mail account alias (#9056)
    • [Fix] Disabled ToSolve in department stop also chats and calls queue reports (#9052)
    • [Fix] Contact form preview in grid is without fields (#9009)
    • [Fix] APIv3: 'company_id' is not taken to filter contacts (#8967)
    • [Fix] Tagname letters case can't be changed. (#8944)
    • [Fix] Twillio client libraries (#8877)
    • [Fix] Filter not visible to agent or admin (#8871)
    • [Fix] Numerous calls stuck in queue (#8863)
    • [Fix] API v3: No info message when ticket state is changed (#8809)
    • [Fix] "Submit ticket" option creates several tickets. (#8795)
    • [Fix] LivePhone app doesn't recognize that incomming call was already hung up (#8756)
    • [Fix] Cannot change department of an active forwarding account (#8737)
    • [Fix] Unchecked ticket in the tickets grid is checked again (#8692)
    • [Fix] Ticket will be unchecked if Agent scroll down ticketTable and refresh ticketTable . (#8673)
    • [Fix] Cannot reply to some tickets (#8656)
    • [Fix] Ticket will be unchecked if Agent scroll ticketBox. (#8615)
    • [Fix] Ticket can be broken by adding message group with not existed rtype via RPC (#8601)
    • [Fix] Ticket grid should not jump back to start every time filter results change (#8538)
    • [Fix] Facebook API v3.3 read_page_mailboxes deprecated (#8380)
    • [Fix] Transfer rule action does not check if agent is deleted (#8376)
    • [Fix] Zendesk migration assumes all API calls are available (#8313)
    • [Fix] Registered company doesn't appear as registered (#8244)
    • [Fix] To solve button doesn't seem to respect Importance for First resolve SLA (#7949)
    • [Fix] Calls do not work after domain change (#7706)
    • [Fix] BAN same IP as IP you are using to work in LiveAgent issue (#7702)
    • [Fix] Material theme - edited filter isn't applied automatically (#7375)
    • [Fix] Activate departments from beginning (#6826)
    • [Performance] Tag exclude throws error 'Maximum length of value in Gpf_Db_FilterCondition is 1024' (#8725)
    • [Style] Obsidian: not visible text over buttons (#9101)
    • [Style] Remove unused icons from KB common theme style (#9100)
    • [Style] Checkout address fields placeholders not visible in Firefox (#9075)
    • [Style] Longer translation can broke menu panel (#9065)
    • [Style] Obsidian: Email templates should have white background (#8984)
    • [Style] Group CSS selectors if possible (#8948)
    • [Style] Contact note incorrect resizing (#8926)
    • [Style] Hovering an assigned ticket in Recent Tickets whites out the content (#8908)
    • [Style] Unify styles in Call grid with styles from chats grid (#8874)
    • [Style] Bad Export to CSV button appearence in Material theme (#8825)
    • [Style] Highlight input and button focus class when tab key pressed (#8820)
    • [Style] In chat window default registered visitor's image is visible after RV upload avatar image (#8800)
    • [Style] In-page contact form is moved 'behind' send button when attachment is added (#8748)
    • [Style] Dark/White theme: "Save", "Preview and test" buttons are shifted after error message was displayed. (#8707)
    • [Style] APIv3 documentation styling (#8483)
    • [Style] Material theme. Barchart is not disappeared after Agent removed all barChart dataTypes. (#8118)
    • [Style] Obsidian theme - better styling (#8859)
    • [Feature] KB - own html - userid variable (#9184)
    • [Fix] winmail.dat can break processing of email (#9157)
    • [Fix] tickets api failed with error 500 (#9185)
    • [Fix] Agent is able to save/create rule with "Perform action - send Slack message" without selecting Slack user or channel (#9166)
    • [Fix] Push notifications not working for LiveAgent Android and iOS (#9148)
    • [Fix] 'Invalid JSON data: Value of required model key count is null' in iOS app (#9108)
    • [Fix] Shopify integration plugin doesn't integrate the chat button (#8945)
    • [Fix] Incorrect "Custom filter" description when "custom date" filter is used (#8937)
    • [Fix] Some ticket fields name can break html in Tickets - Edit filter (#9193)
    • [Performance] Cron jobs can overload DB server with many small and active LA accounts (#8981)
    • [Performance] Time rule 'sleep until' (#7214)
    • [Fix] Duplicate of Slack Notification system rule (#9084)
    • [Fix] On Android sorting is not working by all columns in Tickets grid (#9082)
    • [Fix] Remove a company's contacts is applied to all contacts of all companies (#9057)
    • [Fix] Account checkout - VAT ID field should remove spaces automatically (#9091)
    • [Fix][Standalone] mod_rewrite check fails for url with certificate problem (#9089)
    • [Fix][Standalone] Installation fails (#9106)
    • [Fix] Typo in Email configuration steps (#9051)
    • [Fix] Filtering "for" in Reports section doesn't work (#9008)
    • [Fix] SLA log -> Export does not work (#9022)
    • [Fix] API: Tickets SLA Log - date filter is ignored (#8979)
    • [Fix] Export to CSV doesn't work correctly with Status or Date filter (#8822)
    • [Fix] API Tickets SLA Log report not correct (#2611)
    • [Fix] Chats are stuck in queue when toSolve is disabled for department (#9050)
    • [Fix] Call to undefined method setError() in Chat.class.php (#9042)
    • [Style] Tag with just a letter in the first word doesn't show correctly (#9037)
    • [Fix] Forward of a forwarded message group (#8546)
    • [Fix] Forward is not working if messages are archived in AWS (#9001)
    • [Fix] Cram MD5 SMTP authentication does not work (#9034)
    • [Fix] API v1 key doesn't have privileges to read mail accounts and chats (#9012)
    • [Fix] pack(): Type H: illegal hex digit n in PushNotification (#9004)
    • [Fix] Max queue length for chat button is not working properly (#8843)
    • [Fix] Failed to connect to IPv6: Network is unreachable (#8751)
    • [Fix] IMAP skips mail if UID FETCH command fails (#8691)
    • [Fix][Standalone] Error 'There is already an active transaction' after merge tickets (#8972)
    • [Fix] Problem with utf-8 in contact's city and country (#9016)
    • [Fix] Parameter must be an array or an object that implements Countable in contact_form_fields.stpl (#8961)
    • [Fix] Cannot find contact by name in To number when making new call (#8934)
    • [Fix] Canceled chat from pre-chat form with message stay in INIT state (#8574)
    • [Fix] Chat session expiration problem (#7611)
    • [Feature] Customer portal's My tickets filters (#8039)
    • [Fix] Trial mail limit mistakenly applied to Appsumo variation account (#8950)
    • [Fix] Update step 5.12.7 fails on account migrated to cloud (#8924)
    • [Feature] Public tags visible to customer in my tickets (#8720)
    • [Feature] Force embeded chat window also for mobile devices (#2256)
    • [Performance] Response 429 Too many requests can overload infrastructure (#8897)
    • [Fix] Two cases when update step 5.15.8 can be failed (#8983)
    • [Fix] Slack template variable $agentConversationUrl not replaced with value (#8980)
    • [Fix] Shopify Integration plugin keeps loading (#8965)
    • [Fix] Cannot declare class La_Model_Sla_BaseLevelForUpdateStep - already in use (#8963)
    • [Fix] Invalid argument supplied for foreach() in Aweber plugin (#8953)
    • [Fix] Calling Digitale incoming_handler.php without arguments created a call (#8923)
    • [Fix] Categories aren't displayed while creating new article (#8911)
    • [Fix] Fast tracking request is failing with response 404 (#8883)
    • [Fix] Agent channel listbox on dashboard displays only first row (#8882)
    • [Fix] Calls stuck in Queue (#8873)
    • [Fix] KB search on QU LA returns 500 error (#8959)
    • [Fix] Slack notification - rule action not visible for Queue length changed context (#8956)
    • [Fix] better Slack user/channel select box (#8949)
    • [Fix] json_decode() expects parameter 1 to be string, array given in MessageGroup.class.php (#8955)
    • [Fix] Call to a member function isForwarding() on null (#8952)
    • [Fix] SLA log timezone problem (#8760)
    • [Fix] Add option to report 0 in time report (#8903)
    • [Fix] APIv3: Call for get ticket messages return no content if they are in AWS (#8898)
    • [Fix] MultiKbs have same styles after update (#8866)
    • [Fix] Using "Assigned to" filter in SLA compliance report gives wrong results (#8626)
    • [Fix] "Error connecting to Asterisk to remove account data" on account suspend (#8337)
    • [Fix] Shopify plugin API calls refactoring (#8336)
    • [Fix] Refactor of payment methods in hosted accounts
    • [Fix] Unable to transfer ticket with enabled Slack plugin (#8946)
    • [Fix] Loop in update 5.15.8 (#8900)
    • [Fix] Grid not refreshed sometimes after change in ticket (#8886)
    • [Fix] Invitation fails on customer's side with 500 error (#8910)
    • [Fix] Assigned agents sorting in Departments grid is wrong (#8909)
    • [Fix] Incorrect chat button state connected to Let visitor choose department (#8470)
    • [Improvement] Forwarding email account aliases (#6047)
    • [Performance] Redis-q out of memory - limitation of mass actions (#8830)
    • [Style] Blank contacts in contact listbox (#8879)
    • [Fix] Grid shows incorrect count of selected rows (#8717)
    • [Fix] Add confirmation dialog to mass action (#8035)
    • [Fix] Call to undefined method in mail account connection test (#8869)
    • [Fix] Firefox 69 error (#8867)
    • [Fix] My tickets in customer portal - Cannot read property 'replace' (#8864)
    • [Fix] Removed class La_Perf_Redis_BrowsersCleanupJob still used in update 4.62.4 (#8861)
    • [Fix] Error during update of migrated installation from version prior to 5.12 (#8860)
    • [Fix] Search query is not cleared when saved filter is clicked (#8803)
    • [Fix] Update step 4.17.11 fails (#8730)
    • [Fix] Update step 4.63.21 fails (#8862)
    • [Fix] Incorrect outgoing email charset (#8857)
    • [Fix] Agents grid panel avatar first letter is by email, not by first name (#8854)
    • [Fix] Ticket open is failing (#8834)
    • [Style] Obsidian theme - style corrections (#8853)(#8851)
    • [Important notice] Old Slack plugin has been removed. There will be new Slack feature, but only for cloud installations.
    • [Important notice] New format of GeoIp database file GeoLite2-City is required.

    • [Feature] Automated Callback function for the Call Center (#8475)
    • [Feature] Support "Rich text" format - winmail.dat attachments (#8482)
    • [Feature] True Reopen action for ticket, mass action and rule action (#8595)
    • [Feature] Possibility to whitelist port in HTTP Request (perform action) rule (#5795)
    • [Feature] New dark agent panel theme - Obsidian (#8324)
    • [Improvement] Display CC and BCC in the mail outbox view columns (#8663)
    • [Improvement] Automatically prefill next available dial out prefix when creating number (#8501)
    • [Improvement] Add variable for 'Start URL' to email templates (#7985)
    • [Performance] It is possible to place huge time window in work report (#8632)
    • [Performance] Many departments causes slow agent panel (#8563)
    • [Performance] Refactor of Chats grid (#8487)
    • [Performance] Slow rendering (loading) of agent grid (#8689)
    • [Performance] Multiple users creation (#8101)
    • [Performance] La_Features_Facebook_PageEventJob refactoring (#7389)
    • [Fix] Whitelisting API v1 IP addresses fails with 500 (#8755)
    • [Fix] Paths and Urls refactoring (#8729)
    • [Fix] Data error if sorting Time Report by "Note" column (#8727)
    • [Fix] "mod_rewrite.php not found or unable to stat" during requirements check (#8667)
    • [Fix] Allow translation for: "Upload of file failed with message: " (#8660)
    • [Fix] Untranslatable strings (#8512)
    • [Fix] My tickets section contains less tickets as should (#8644)
    • [Fix] Android push notification GCM endpoint deprecated (#8629)
    • [Fix] Right panel content disappears after resize (#8590)
    • [Fix] Requested more than the maximum possible number of records (#8583)
    • [Fix] Missing error style in some rule actions (#8568)
    • [Fix] Remove all but numbers from TO phone number (#8565)
    • [Fix] Agent answers chat but is not joined to it (#8553)
    • [Fix] Red border in contact form (#8552)
    • [Fix] When agent has 2-step verification enabled - 2fa not available on Login page (for desktop) (#8507)
    • [Fix] ASCII validator is needed for majority of the fields in number creation form (#8493)
    • [Fix] Missing set requester button (#8492)
    • [Fix] Visitor can send spam via Send Transcript (#8481)
    • [Fix] Resaving SLA level without changes adds note about recalculation to tickets (#8464)
    • [Fix] Most popular articles displayed even when KB is disabled (#8434)
    • [Fix] Message group details not displayed sometimes (#8399)
    • [Fix] APIv3 - register contact without sending registration email (#8365)
    • [Fix] Rule action sends emails with duplicate Message-ID (#8349)
    • [Fix] Unknown column wr.value (#8311)
    • [Fix] Number with General provider can't be added on hosted accounts (#8303)
    • [Fix] Merged ticket is undeleted by a rule (#8298)
    • [Fix] Chat is not terminated when chatting agent logouts (#8220)
    • [Fix] Ringing chat is going to queue if last online agent close browser tab (#8173)
    • [Fix] Limit IVR choice and voicemail time (#8146)
    • [Fix] Incorrectly computed work time when agent was paused (#8007)
    • [Fix] Caller hears only 1-2 rings (#8003)
    • [Fix] Department for a new call chosen randomly (#7994)
    • [Fix] SIP: Customer can create wrong phone registration (#7886)
    • [Fix] Digitale: looking for agent by number does not work sometimes (#7859)
    • [Fix] API v3 - create ticket with incorrect date_created sets it to 0000-00-00 (#7752)
    • [Fix] Contact form creates multiple tickets (#7734)
    • [Fix] Making a call to a department where I am the only one active agent (#7698)
    • [Fix] Impossible to re-save number/IVR settings after some time (#7696)
    • [Fix] Design of ticket resolved email template is broken (#7642)
    • [Fix] Message generated by Mass action send answer is missing 'to' details (#7621)
    • [Fix] Repeated chat inactive message and user navigation on pages (#7572)
    • [Fix] Smarty variables with double quotes in email templates (#7530)
    • [Fix] Call button widget does not detect that ringing call was ended (#7472)
    • [Fix] Edited customer note doesn't reload in all opened tickets (#7406)
    • [Fix] Chat queue status is not decreased sometime (#7364)
    • [Fix] Impossible to define mail account for 'Forward email to' rule action (#7121)
    • [Fix] LiveAgent GeoIP update (#6855)
    • [Fix] Ticket fields limited to 255 chars but contact form fields unlimited causes errors (#6487)
    • [Fix] PHP 7.2.0 compatibility: deprecation of 'create_function()' (#6289)
    • [Fix] Incorrect price in payment method change dialog (#5955)
    • [Fix] SLA details is not correct in edit panel (#8661)
    • [Fix] Not possible to use Space in Thousands separator in language metadata (#8460)
    • [Fix] Refactor hosting feature (#8211)
    • [Fix] Interface for Prompting a payment info when adding agents to free variation (#8289)
    • [Fix][Standalone] Handle the missing fileinfo extension on image upload (#8504)
    • [Fix][Standalone] Online Visitors disappear after +- 45 seconds (#8485)
    • [Style] Get Source code throws ugly 503 error for emails older than 30 days (#7175)
    • [Style] Export button in Time report grid is shifted (material, obsidian) (#8801)
    • [Style] Create custom plugin styles per theme (#8772)
    • [Style] KB Load more button has wrong position in Montana theme (#8686)
    • [Style] Material theme: Ticket right panel icons not visible (#8664)
    • [Style] Material theme - interactive (hand) cursor (pointer) all over the buttons grid (#8606)
    • [Style] Black / White theme: bad style for exclamation mark icon when Agent create rule. (#8570)
    • [Style] Bad style of chatWindow if Customer want to restart chat (#8528)
    • [Style] Black/White theme: Bad style in "Edit search widget" window (#8499)
    • [Style] White theme: Bad styling for red exclamation mark icon (#8472)
    • [Style] Customer portal Tracking codes textareas too small and not resizable (#8469)
    • [Style] Default registered visitor's image is visible after RV upload avatar image (#8419)
    • [Style] ChatDialog is overlaying 'approve' and 'cancel' icons on "Send me a transcript" window (#8415)
    • [Style] My stats comparisons in dashboard handle with CSS (#8356)
    • [Fix] Double outgoing call (#8757)
    • [Fix] Outgoing call fails: Child call has wrong direction out (#8256)
    • [Fix][Standalone] Add logging of elasticsearch errors from DB queue processor (#8813)
    • [Plugin] BigCommerce plugin for orders (#3315)
    • [Fix] ElasticSearch KB suggetion boost tweaks (#8814)
    • [Fix] Ticket grid not refreshed after opened ticket is changed (#8811)
    • [Fix] Knowledgebase search doesn't work from agent panel (#8805)
    • [Fix] To solve enabled department setting should be checked by default (#8804)
    • [Fix] Rename Tickets label to Ticket filters (#8799)
    • [Performance] Recompute filters period optimalization (#8784)
    • [Fix] Recent tickets indicator not working (#8785)
    • [Performance] Mass action caused refresh loop on tickets grid (#8788)
    • [Fix] SLA Log grid does not display SLA type "first_assign" (#8768)
    • [Fix] Agent name is shown incorrectly on call transfer (#8763)
    • [Fix] Missing columns 'conversationid' and 'channel_type' in CSV export (#8747)
    • [Fix] Tickets count is hidden after tickets selection is changed in grid (#8735)
    • [Fix] Export to CSV does not work for big result-sets (#8631)
    • [Fix] Filter reset after sorting (#8625)
    • [Performance] Limit message length (#7241)
    • [Performance] Performance problem with filters computing (#8687)
    • [Fix] Mobile App data is not restored on Asterisk on unsuspend (#8701)
    • [Fix] Millenniums overdue displayed in SLA log (#8668)
    • [Fix] Duplicate entry for key (#8696)
    • [Fix] Message from chatButton to offline Agent is not received. (#8600)
    • [Fix] Collumn width isn't saved in tickets view (#2411)
    • [Performance] Add rate limiter for contact widget (#8734)
    • [Performance] User recent tickets is always loaded unnecessarily (#8721)
    • [Performance] La_Task_PurgeConversationJob missing unique id (#8709)
    • [Performance] La_Features_Analytics_SendStatsTask - message/user count will never end (#8678)
    • [Style] Old themes: content of grid no data screens is shifted up (#8489)

    [Important notice] From this version minimum required PHP version is 7.1

    • [Feature] Add Active status as filter into Rules (#8153)
    • [Feature] Dial out prefix limited to max 99 (#8321)
    • [Feature] Option to change the "Call" text in a button (#8257)
    • [Fix] Conversation 'datechanged' specification (#3807)
    • [Fix] List of tickets is duplicated (#8532)
    • [Fix] Custom filter item duplicated (#8355)
    • [Fix] Illegal mix of collations in qu_g_files (#8310)
    • [Fix] Trial email quota broke New ticket status (#8285)
    • [Fix] Kb Search Widget return empty response if Search in: contains 2 categories (#8231)
    • [Fix] Custom filter can't be changed if there are no data in SLA log (#8201)
    • [Fix] System note is absence if ticket via "Mass action" button is undeleted. (#8141)
    • [Fix] Elasticsearch error displayed to visitor in customer portal forum (#8082)
    • [Fix] SLA log addition to filter - only overdue (#7905)
    • [Fix] Contacts cannot be merged (#7904)
    • [Fix] "Deregistration" of the registered user does not log him out from customer portal. (#7474)
    • [Fix] Refactor qu_la_conversation_users - remove not needed index (#7460)
    • [Fix] Time tracking plugin: Exception after closing ticket from call (#7393)
    • [Fix] IVR nested choice doesn't work correctly (#7380)
    • [Fix] Poor description for autopause setting (#7291)
    • [Fix] Prohibit possibility to split chat, if chat is still running (#7199)
    • [Fix] Range class inconsistency (#2946)
    • [Style] Material theme - missing error style in message group (#8361)
    • [Style] Material theme - actions in grids should have circle bg on hover (#8325)
    • [Style] SLA log pending status remove background in empty field (#8317)
    • [Style] Non existing image in white theme css (#8296)
    • [Style] White theme - bad style for "Edit call device" dialog window (#8249)
    • [Style] White theme: exclamation mark bad alignment. (#8242)
    • [Fix] Agent ranking still doesn't work (#8684)
    • [Fix] Incorrect time in exported to HTML/PDF file. (#8677)
    • [Fix] Material theme - missing alt on canned messages (#8669)
    • [Fix] Ticket history export to CSV not working in Firefox (#8665)
    • [Fix] Postpone calendar doesn't work in Firefox (#8530)
    • [Fix] MultiKB dir should contain only ascii chars (#8524)
    • [Fix] Knowledgebase search needs to be enhanced (#453)
    • [Fix] Ticket Attachments Management plugin doesn't show files stored in AWS (#8645)
    • [Fix] Edit company contact contains all tickets (#8637)
    • [Fix] SQL request error on ticket search (#8635)
    • [Fix] Only 10 FROM numbers available (#8534)
    • [Fix] Rule action transfer ticket doesn't reopen ticket (#7750)
    • [Fix] Variable {$lastMessageFromRequester} is empty in action Send Mail (#8608)
    • [Fix] API v3: Authentication not working for specific account (#8604)
    • [Fix] Add more countries to 'Authentication failed' error when saving mail account (#8603)
    • [Fix] Bad validation in Edit email template form for messages to display textbox (#8592)
    • [Fix] Tickets indexing reliability (#8582)
    • [Fix] Contact saved with empty phone number as unique field (#8556)
    • [Fix] Cannot rate agent after chat (#8551)
    • [Fix] iconv - Detected an illegal character in input string (#8502)
    • [Fix] Ticket created rule executes twice on new chat started from pre-chat form (#8500)
    • [Fix] Turning off routing in mobile app creates empty values in qu_la_user_deparments (#8223)
    • [Performance] Standalone installations - slow ticket load (#8610)
    • [Fix] Video chat / call corrupted (#8605)
    • [Fix] Agent info (avatar+name) incorrectly displayed in invitations (#8569)
    • [Fix] Devices screen throws api request limit error (#8539)
    • [Performance] Slow encryption of bigger messages (#8580)
    • [Fix] Crons delays on young accounts (#8588)
    • [Fix] Whitelabel domain SPF check (#8562)
    • [Fix] Filter "Created" in ticket grid filters by server time (#8555)
    • [Fix] LiveAgent mobile app - custom ticket filters do not work (#8559)
    • [Fix] Forward action should collapse quoted text in editor (#8545)
    • [Fix] Only 10 FROM numbers available in version 5.13 (#8534)
    • [Fix] In-page form with different fields for different departments doesn't work (#8523)
    • [Fix] Shopify plugin doesn't add buttons when the ID doesn't start with number (#8503)
    • [Fix] Contact browser info contains all stored records (#8495)
    • [Performance] APIv3 _perPage is not limited (#8484)
    • [Security] XSS vulnerability (#8515)
    • [Fix] Export to CSV does not work when custom filter is used (#8506)
    • [Fix] Event logs - change of columns in view (#8497)
    • [Fix] Jira Service Desk migration plugin - attachment download error (#8479)
    • [Fix] Jira Service Desk migration plugin improvements (#8478)
    • [Fix] Sorting of tickets in saved filters (#8471)
    • [Fix] Permission denied UDS when started chat is assigned to agent by rule (#8468)
    • [Fix] "lost internet connection or disconnected" message is appeared but chat is still running (#8426)
    • [Security] stored Cross-Site Scripting xss (#8352)
    • [Security] Internal knowledge base articles shows in public search result (#7974)
    • [Security] Better encryption for data stored outside LiveAgent database (#6614)
    • [Fix] Failed to subscribe / unsubscribe channels (#8451)
    • [Fix] Row does not exist in LA API responce on call rerouting (#8437)
    • [Fix] Broken quoting in email reply from agent panel (#7763)
    • [Fix] PHP 7.2 compatibility throws error with cronjob (#7684)
    • [Fix] PREG_JIT_STACKLIMIT_ERROR in ticket export to HTML or PDF (#8351)
    • [Documentation] Make API v3 documentation more readable (#6310)
    • [Documentation] Better description for API v3 authorization (#8477)
    • [Performance] Time rule with action "stop other rules" executes every minute (#8390)
    • [Performance] Backup all old messages (#8388)

    [IMPORTANT NOTE] Default time zone for new installations is UTC. For existing installations that do not have TIMEZONE in settings.php the timezone will be set to America/Phoenix (Phoenix does not use daylight saving and is same zone as actually using PDT=Los Angeles daylight saving)

    [IMPORTANT NOTE] mod_rewrite is mandatory from this version

    • [Fix] Transition effects during switching time zone from PDT to PST (#7693)
    • [Performance] Refactor slow grids (#7884)
    • [Performance] Optimization of Grids and API scrolling through big resultsets (#7780)
    • [Security] XSS vulnerabilities (#8212)(#8210)
    • [Security] Events permissions (#8190)(#8346)(#8182)(#8177)(#8346)
    • [Security] Mandatory fields in prechat forms should be validated on server (#8174)
    • [Feature] Rule action - set custom field value (#5185)
    • [Fix] Outgoing calls fails if agent is not online in agent panel (#8458)
    • [Fix] PHP 7.2 count() in templates (#8350)
    • [Fix] Add low bandwidth codecs support to Call center (#8328)
    • [Fix] Setting serverName is not defined (#8229)
    • [Fix] Current date condition for Rules (#8185)
    • [Fix] Error message during image upload is not displayed (#8160)
    • [Fix] Chat ranking go to bad agent or go to System (#8158)
    • [Fix] Add new rule condition: Match context variable value (#8129)
    • [Fix] Agent is able to save Voice Status with empty device value (#8123)
    • [Fix] Useless columns in departments table (#8115)
    • [Fix] Fill in customer name from email's From field (#8073)
    • [Fix] Outgoing call tickets not resolved properly (#8068)
    • [Fix] Shared ticket filters don't load agents list (#8029)
    • [Fix] Invalid avatar image should not prevent starting chat (#8014)
    • [Fix] Transfer ticket to last replying agent in rule doesn't work correctly (#8002)
    • [Fix] Port listbox in mail account details has incorrect height on first click (#7961)
    • [Fix] Configuration of device to answer calls via sometimes is cleared by itself (#7882)
    • [Fix] Chats grid doesn't show all returned chats if custom filter is used (#7753)
    • [Fix] Trying to edit password in email - get error - Unsupported send protocol (#7717)
    • [Fix] GCM Android push notifications will stop working in April 11, 2019 (#7670)
    • [Fix] Call hung up by agent during ringing stays open (#7643)
    • [Fix] Unknown double resolve action for tickets from call source (#7626)
    • [Fix] Unable to edit ticket/chat/calls services after creating new agent (#7616)
    • [Fix] Refactoring - remove table qu_g_analytics_actions (#7599)
    • [Fix] 'lost internet connection or disconnected' system info in chat, but chat still runs (#7591)
    • [Fix] Error 'Email contains invalid addresses' is displayed for valid email address (#7445)
    • [Fix] First resolve is not counted properly (#7434)
    • [Fix] API v3 doesn't work without mod_rewrite (#7424)
    • [Fix] Material theme - edited filter isn't applied automatically (#7375)
    • [Fix] Agent couldn't upload image URL (#8344)
    • [Style] Design bugs material theme (#8221)
    • [Style] Montana flags chaos (#8209)
    • [Style] Useless flags in agents avatars (#8203)
    • [Style] Main user menu fixed width affects longer translations (#8171)
    • [Fix] iOS push certificate will expire in 20th Jun (#8456)
    • [Fix] Incorrect api version parsing (#8428)
    • [Fix] Outgoing mail is in 'Waiting" state until Agent send another mail. (#8300)
    • [Performance] Customer send huge amount of email in very short time (#7374)
    • [Performance] Decrease limit of outgoing emails for built in mail account (#8467)
    • [Performance] Customization of settings for messages archive to AWS S3 (#8358)
    • [Fix] Shopify plugin: API calls do not work because of versioning (#8332)
    • [Security] SQL Injection vulnerability (#8304)
    • [Fix] Agent is not able to transfer the chat in material theme (#8312)
    • [Fix] LDAP login not working if ldap_id contains comma (#8302)
    • [Fix] Undefined property in Freshdesk_Task.class.php (#8271)
    • [Fix] Wrong system message (#8265)
    • [Fix] Integrity constraint violation: Duplicate entry for key 'PRIMARY' (#7793)
    • [Security] More secure cookies (#8245)
    • [Fix] LA API response: Internal server error: Undefined variable: conversationCall (#8263)
    • [Fix] Error on incoming call processing when agents are offline and mobile app is used. (#8183)
    • [Security] Remove checking command for visitor existence (#8251)
    • [Fix] Unable to resolve session (#8250)
    • [Fix] Error: Unknown column 'conversationid' in 'field list' (#8234)
    • [Fix] Calls do not work after domain change (#7706)
    • [Fix] Search and replace plugin doesn't process prechat form message, contact form fields (#7880)
    • [Security] Reflected XSS (#8197)
    • [Fix] Bugs in update 5.12.6 (#8194)(#8199)
    • [Fix] Cannot connect to server. stream_socket_client(): unable to connect to… (Unknown error) (#8198)
    • [Fix] Undefined variable tagNames in ExportDriver.class.php (#8180)
    • [Fix] Incompatible declaration (#8178)
    • [Fix] Freshdesk plugin imports max 9000 tickets (#8176)
    • [Fix] JavaScript API setVisitorLocation(location.href) does not work properly (#8172)
    • [Fix] Data error in active calls table (#8156)
    • [Fix] TimeZone GMT+6:30 is missing (#8155)
    • [Fix] Task La_Task_CallCheckTask threw exception Row does not exist (#8139)
    • [Fix] Agent is able to save Voice Status with empty device value (#8123)
    • [Fix] Panel moved to bottom, empty space at top (#8025)
    • [Fix] Invalid Api Key in Agent panel (#7758)
    • [Fix] Improve system message when a message is added to full ticket (#8143)
    • [Fix][Standalone] Update 4.63.11 fails if DB does not support fulltext index (#8074)
    • [Style] Material theme style corrections, Material theme as default (#8140)
    • [Style] Replace old branding (#5508)
    • [Fix] Changed time in tickets grid disappeared (#8136)
    • [Fix] Class La_Features_SearchReplace_Config not found (#8135)
    • [Fix] Elasticsearch: Put mapping request failed (#8127)
    • [Fix] Broken listboxes width on first expand (#8081)
    • [Fix] Conversations history export to CSV invalid format (#8058)
    • [Fix] Unable to save customer profile changes in customer portal (#8043)
    • [Style] Black, White themes. Set better style for "Postal address" window. (#8134)
    • [Style] Material theme - sound configuration (#8128)
    • [Style] Material theme - missing focused style in listboxes (#8133)
    • [Security] Cross-site request forgery (CSRF) (#7907)
    • [Feature] Rule action 'delete custom field value' (#7945)
    • [Feature] Rule context 'before message added' + action 'replace text' (#7943)
    • [Feature] Multi KB available also for hosted accounts (#7257) (#2836)
    • [Performance] Switch off queue computation for for departments with queue longer as 20000 (#7893)
    • [Performance] Limit number of mails in one ticket (#7742)
    • [Performance] Scheduled jobs overload DB servers (#7323)
    • [Fix] Failed to call URL: Provided URL doesn't contain a hostname (#8091)
    • [Fix] ChatWindow is in "Init" status after Agent clicked on "Answer"button. (#8079)
    • [Fix] 0 on form from disabled KB suggestions (#8078)
    • [Fix] Agent could not create call number (#8062)
    • [Fix] Multi KB - improve the behavior of KB creation (#8057)
    • [Fix] Multi KB - LA doesn't handle CRM exceptions (#8056)
    • [Fix] Search & Replace plugin unknown column fieldid (#8053)
    • [Fix] Allowed file types should not be case sensitive (#8013)
    • [Fix] Merged ticket is not in deleted state after merge (#7990)
    • [Fix] AutoLink addon for CKEditor (#7962)
    • [Fix] Caller name with unicode symbols leads to errors in asterisk_la (#7940)
    • [Fix] Improve visibility of email attachments in tickets (#7918)
    • [Fix] Facebook API v3.2 changes, parameter subscribed_fields is required (#7879)
    • [Fix] Accessing agent panel via multiKB URL's cause invalid license (#7867)
    • [Fix] urldecode() function decodes plus sign into a space (#7818)
    • [Fix] Email stuck in Parsing, Validation failed for recipients (#7795)
    • [Fix] Impossible to re-save number/IVR settings after some time (#7696)
    • [Fix] Update SPF records examples in the email Forwarding configuration (#7685)
    • [Fix] Login via facebook on customer portal from custom domain not working (#7650)
    • [Fix] SMTP host with port 465 without tls:// in front returns timeout (#7623)
    • [Fix] Chat stay in queue despite the agent/department has free slot (#7614)
    • [Fix] SMTP check with Forwarding mail account doesn't work (#7613)
    • [Fix] Custom ticket fields cannot be deleted after split ticket action. (#7573)
    • [Fix] tagId at create\update Tag via api v3 should be autogenerated (#7544)
    • [Fix] Replace "Call ended. Reason: RTP Timeout. Originator: local" with something meaningful. (#7525)
    • [Fix] "Remove all"&"Add all" buttons are visible when "Allow user change status in department" checkbox is UNchecked (#7390)
    • [Fix] When all agents are offline from chat service or from panel, chats stay in queue (#7385)
    • [Fix] Canceled chat didn't stop ringing to all agents (#7233)
    • [Fix] Error after transfer ticket via rule to a department in which agent is not added (#6893)
    • [Fix] Exporting tickets to HTML/PDF does not include custom ticket fields. (#6887)
    • [Fix] 'Zombie' call (#6574)
    • [Fix] Login to KB via facebook doesn't work if multi KB is used (#6519)
    • [Fix] Chat / invitations distribution bias (#6245)
    • [Fix] API v3: get contacts modified since certain date (#5427)
    • [Style] Material theme is missing the Search helper / tooltip (#8083)
    • [Style] Contact merge dialog missing style in material theme (#8094)
    • [Style] Weird tag design in Firefox (#8060)
    • [Style] Material - design bug in list of found KB articles (#8055)
    • [Style] Material theme. BarChart layer and summaryTable layer are mixed after Agent removed all barChart dataTypes (#8052)
    • [Style] Material theme - design bugs (#8034)
    • [Style] Mobile material theme - light corrections (#7992)
    • [Style] Material theme - connect facebook page (#7987)
    • [Style] Convert contact to company using different popup dialog (#7986)
    • [Style] Silent resolve button is missing icon in material theme (#7981)
    • [Style] Material theme - PieChart graph missing close icon (#7977)
    • [Style] Missing style for sortable columns (#7976)
    • [Style] DepartmentTag structure refactoring (#7975)
    • [Style] AssignedToLabel structure refactoring (#8017)
    • [Style] Redesign top menu item to gmail tab look (#7968)
    • [Style] Material theme - delete department missing design (#7959)
    • [Style] Material theme - change password button design (#7948)
    • [Style] Strange location of Reward/Rebuke in ticket messages (#7946)
    • [Style] Material theme: Label of radio buttons should start on the same line (#7914)
    • [Style] Material theme - design for department status change when not allowed (#7900)
    • [Style] Material Theme - Too small overlay in Compose Message (#7837)
    • [Style] Contacts and Companies improvements (#7779)
    • [Style] Material theme - make 'New' button more visible (#7778)
    • [Style] Visualize Unread state of messages in chat window (#6021)
    • [Fix] Clone agent fails if Phone feature is disabled (#8104)
    • [Fix] Spam ticket is reopened on next answer (#8026)
    • [Fix] Assigned to anybody nobody items positioned incorrectly (#8099)
    • [Fix] Misleading text regarding LiveAgent Phone app (#8077)
    • [Fix] KB search widget cannot be closed (#7881)
    • [Fix] Param "C" in old mobile services returns null instead 0 (#7861)
    • [Style] Cron screen styling (#8110)
    • [Style] Material theme - attachment name (#8109)
    • [Security] XSS through email (#8046) (#8047)
    • [Performance] Slow update step 5.11.18 (#8072)
    • [Fix] Notification on internal "chat from TicketID" is sent twice (#8080)
    • [Fix] Link to queue cron KB article not displayed in some brands update (#8075)
    • [Fix] API v3 authentication: Proper HTTP codes (#8067)
    • [Fix] Call to undefined method _sys() in Api.class.php (#8066)
    • [Fix] Features details array is not cleared before load (#8031)
    • [Fix] User is now on message added incorrectly (#7999)
    • [Fix] API v3 PUT on Contact does not work properly (#7978)
    • [Fix] FreshDesk import - preg_match() expects parameter 2 to be string, array given (#7970)
    • [Fix] Agent's recent conversations not cleared, impossible to start internal chat (#7933)
    • [Fix] Mobile app chat settings does not change online state (#7833)
    • [Fix] Final fix - Change of the main LA domain (*.ladesk.com) breaks built-in email (#7568)
    • [Fix] Magento plugin does not display orders for guest purchases (#558)
    • [Fix][Standalone] Missing queue.php file in installation package (#8001)
    • [Fix][Standalone] Digitale - handle parallel call to incoming_handler (#7647)
    • [Performance] Typing indicator overpowered pushstream with empty events (#7991)
    • [Security] Internal knowledge base articles shows as items in public search result (#7974)
    • [Fix] Agent alias variable is not recognized in manual invitations (#7799)
    • [Fix] Calls are routed from queue to offline when there are more than 10 calls in queue (#7755)
    • [Fix] Call to undefined method La_Model_Contact::getContact() (#7967)
    • [Fix] API v1 - Error when adding customer to group (#7947)
    • [Fix] HTTP request rule actions are working within only 1 hour after saving (#7906)
    • [Fix] Owner account missing authusers row (#7730)
    • [Fix] Remember me is not working (#7958)
    • [Fix] Zendesk import error: invalid value -1 for id attribute (#7954)
    • [Fix] Incomplet data in Redis cache (#7908)
    • [Fix] Actual visitor URL set by JS is not changing in chat header and is not added as message (#7786)
    • [Security] Password is returned from login request (#7835)
    • [Security] Better password management (#4002)
    • [Feature] Improve Devices screen (#6825)
    • [Feature] Add possibility to use custom favicon of customer portal (#4346)
    • [Fix] Web phone device with wrong credentials sends many register requests (#7738)
    • [Fix] Add IP column to audit log grid (#7759)
    • [Fix] Ticket history report - export to CSV does not work (#7620)
    • [Fix] Listbox options in Submit Ticket Form are shown incorrectly (#7559)
    • [Fix] Mass action dialog keeps showing 'scheduling mass action' (#6988)
    • [Fix] KB and multiKB fixes and improvements (#4799)
    • [Fix] Agent cannot login - Too many rows (#7720)
    • [Fix] Add index for mail outbox table to update step (if not exists) (#7844)
    • [Fix] Wrong position of "Create filter - Tickets" popup (#7831)
    • [Fix] Magento plugin has to be PHP 7 compatible (#7788)
    • [Fix] Asterisk-la generate exception on /v1/call/AP_AK_XXX.XXX/_status [GET] (#7766)
    • [Fix] ES indexes update request (#7757)
    • [Fix] Remove DB foreign key constraint (#7747)
    • [Fix] No sense to have values "No separator" or "Space" for "Decimal separator" (#7701)
    • [Fix] Listbox in 'submit ticket' form doesn't adapt to a window size after resizing (#7695)
    • [Fix] Agent after creation is broken - missing entries in DB (#7628)
    • [Fix] Owner is able to allow himself to change status in departments (#7617)
    • [Fix] Not possible to resize the reply box when replying Twitter ticket (#7598)
    • [Fix] Agent cannot end the call (#7480)
    • [Fix] /accounts/mail_pipe.php is not regenerate during update (#7354)
    • [Fix] Delete department bugs (#7343)
    • [Fix] Update user stats. Message: Could not load Row. Primary key values empty (#6956)
    • [Fix] Change text for forgotten password on login (#7942)
    • [Performance] Add index on level column in logs table (#7862)
    • [Performance] Remove task La_Task_UpdateConversationSearchIndex on hosted accounts (#7768)
    • [Performance] Ticket history takes long time to load on larger data (#7765)
    • [Performance] Audit logs table - size limit (#7425)
    • [Performance] Optimize size of mails table (#7369)
    • [Style] Various paddings in API screen (#7832)
    • [Style] Wrong place & status of mark of Agent status. (#7875)
    • [Style] Chat overview summary button too large (#7847)
    • [Style] Agents - missing design of popup and wrong aligments (#7827)
    • [Style] Attachments in KB has too little margin (#7824)
    • [Style] Many lines in search result in settings (#7816)
    • [Style] Empty space in Edit Language popup (#7814)
    • [Style] Material Theme - Two scrollbar in one popup (#7842)
    • [Style] Material Theme - Small text in notification bar (#7840)
    • [Style] Material Theme - Redesign help boxes (#7836)
    • [Style] Material Theme - Many Design bugs (#7811)
    • [Style] Material theme - Missing error style in mail outbox dialog (#7806)
    • [Style] Material theme - missing retweet icon (#7802)
    • [Style] Material theme - Time report plugin missing style (#7797)
    • [Style] Material theme - Label across filled input value in rules (#7737)
    • [Style] Material theme - error not visible during rule creation (#7712)
    • [Style] Material theme - elasticsearch configuration is not designed (#7681)
    • [Style] Material theme - confirmation window size/scrollers (#7655)
    • [Style] Material theme - clickable error icon missing (#7571)
    • [Style] Material theme - bad contrast between new and resolved tickets (#7398)
    • [Style] Wrong size of running call content (#7311)
    • [Fix] Video call not working, createObjectURL was changed (#7922)
    • [Fix] Nicereply plugin - change URL (#7916)
    • [Fix] Creating / converting to registered visitor in API v3 (#7527)
    • [Fix] ES script reindex_v1 is not stored if ES in account was eneabled before (#7883)
    • [Fix] Increase allowed minimum call routing time in call settings (#7848)
    • [Fix] "User is now on:" wrong web address (#7639)
    • [Fix] Data errors in listboxes (#7804) + (#7800)
    • [Fix] Ticket automatically deleted with Reason: Visitor hasn't left email address to contact him (#7635)
    • [Style] Material theme - Broken design in News bottom bar (#7820)
    • [Fix] Agent panel of SaaS account stuck on loading (#7794)
    • [Fix] ElasticSearch bulk item has failed with error: failed to parse [datecreated] (#7748)
    • [Fix] Empty header Cc: in emails (#7745)
    • [Fix] Base64 JS conflict on customer's website (#7726)
    • [Fix] Change of the main LA domain (*.ladesk.com) breaks built-in email (#7568)
    • [Fix] Row doesn't exist when saving custom ticket field value (#7805)
    • [Feature] Set / update actual URL via JavaScript API (#7293)
    • [Fix] Impossible to remove Call device (#7517)
    • [Fix] Agents without alias are displayed on forum as Anonymous (#7503)
    • [Fix] Shared ticket filters setting ALL does not work (#7329)
    • [Fix] API v3: JSON format error throw bad type of error response (#7347)
    • [Fix] Contact groups leading comma causes failure to index ticket (#7405)
    • [Fix] Add allowed types message to file validator (#7524)
    • [Fix] Unhandled job exception in La_Task_AddOwnerChangeInfoMessages_Perf (#7707)
    • [Fix] Elasticsearch - failed to execute search request (#7648)
    • [Fix] API v3: Code regeneration removes ApiV3Request.java (#7634)
    • [Fix] 'Purge ticket' doesn't automatically stop other specific rules (#7625)
    • [Fix] Reschedule mass action enqueuer on recoverable ES exception (#7618)
    • [Fix] The option 'Open article in new window' is not saved. (#7536)
    • [Fix] SpamAssassin plugin causes broken email parsing (#7519)
    • [Fix] Better "Visitor cookie lifetime" decription (#7427)
    • [Fix] Call dial pad of browser calls does not work (#7394)
    • [Fix] Fix numbering of multiple rules with same order (#7327)
    • [Fix] Duplicate contact widget attributes (#7317)
    • [Fix] No results if Agent set 'ANYBODY' in 'Message added by' filter (#7260)
    • [Fix] Unexpectedly ended chat when two agents pick up a chat at the same time (#7240)
    • [Fix] Show agent status when transferring ticket. (#7228)
    • [Fix] LiveAgent enable new agent to Tickets, Chats and Calls even if he was disabled to answer them during creation (#7141)
    • [Fix] Confusing automatic messages in chat from invitation (#6772)
    • [Fix] Remove deprecated ThinButton (#7609)
    • [Performance] Duplicate SQLs - departments table (#7595)
    • [Style] Long text string (without space) not formatted correctly in note in Material theme (#7534)
    • [Style] Material theme - page visits design (#7597)
    • [Style] Material theme - status during adding Forwarding account (#7612)
    • [Style] Material theme - New ticket screen height (#7719)
    • [Style] Material theme - table sorting indicator is reversed (#7680)
    • [Style] Material theme - badges from gamification are not designed (#7671)
    • [Style] Material theme - not possible to upload logo from getting started screen (#7666)
    • [Style] Material theme is missing chat check-marks of the received and read message (#7579)
    • [Style] Material theme - one note in ticket divided in two notes when attachment is added (#7563)
    • [Style] Material theme - line in customer note (#7562)
    • [Style] Material theme - ticket filter scroll and agent search (#7560)
    • [Style] Material theme - missing alt on different buttons (#7556)
    • [Style] Material theme problem with inline quotation (#7541)
    • [Style] Material theme - Internal chat resizes incorrectly when agents are added (#7464)
    • [Style] Wrong styling of fields in ticket details form (#7485)
    • [Style] Style problem in "messages to dispay" inputSting (#7432)
    • [Fix] Silently skip not existing alias during ES index update (#7761)
    • [Fix] Custom button image is automatically removed (#7732)
    • [Fix] LaRunningChat cookie value contains '=' (#7741)
    • [Fix] mass actions do not perform the chosen task (#7683)
    • [Fix] Chat invitation color settings are wrong (#7728)
    • [Fix] Twitter character limit should be 280, not 140 (#7721)
    • [Fix] Amazon S3 plugin troubleshooting error messages (#7705)
    • [Fix] Rule action 'HTTP Request' sometimes fails with 'Connection Timed out' (#7679)
    • [Fix] Internal call is declined automatically (#7520)
    • [Fix] Retry of update step 5.9.6 always fails (#7704)
    • [Fix] Forced time tracking is blocking whole panel (#7674)
    • [Fix] Dial out prefix must be unique (#7644)
    • [Fix] Change hosted account domain doesn't change default mail account hostname (#6970)
    • [Fix] DST change causes infinite loop in Gpf_Model_QueuePlannedJob (#7697)
    • [Fix] Custom translation of "Search results" in KB does not work (#7694)
    • [Fix] Push notifications not working on LiveAgent Android app (#7667)
    • [Fix] Ticket history display time stamps in server time zone (#7619)
    • [Fix] Visitor with running chat on domain a.ladesk.com can't start chat on b.ladesk.com (#7584)
    • [Fix] Internal call from a ticket displays customer's name instead of agent's name (#7346)
    • [Fix] Dont sent notification from email marked as spam (#7316)
    • [Fix] Answer not added to ticket, after reload still as draft (#7249)
    • [Style] New Contact form thank you page gets cut off (#7589)
    • [Fix] Undefined variable: apiKey Auth.class.php (#7606)
    • [Fix] Race condition during contacts index creation (#7604)
    • [Fix] Admin cannot add/remove himself from being available for calls. (#7586)
    • [Fix] Default language setting isn't applied in new trials (#7555)
    • [Fix] Cookie ''LaRunningChat'' is not created on double domain eq .com.br (#7518)
    • [Fix] Not possible to upload multiple file types (#7509)
    • [Fix] Bugs in Desk.com migration plugin (#7478)
    • [Important notice] From this version all database tables must use InnoDB storage engine (except for qu_la_conversations_search which uses MyISAM), and database and all tables and columns must use collation utf8_general_ci (except for some specific columns changed by application to utf8mb4_general_ci).
    • [Security] Add rate limiter for dns check for custom domain and spf check (#7481)
    • [Feature] Voice driven input field (#7471)
    • [Feature] A report for a ticket lifecycle (#3900)
    • [Fix] Banned IP is able to submit ticket (#7043)
    • [Fix] IP Ban does not work for Forum posts (#7473)
    • [Fix] Changes in call transfer (#6781)
    • [Performance] Recent tickets calculation (#7510)
    • [Performance] Department count recomputation (#7444)
    • [Fix] API v3: apiToken multi-app support (#5922)
    • [Fix] Too many dynamic script compilations (#7577)
    • [Fix] Set CkEditor language to agent panel language (#7476)
    • [Fix] Unicode chars in subject are wrongly parsed from email (#7421)
    • [Fix] Invitation with 'Ring to all' keeps ringing after it has been picked up (#7400)
    • [Fix] Agent stays logged in and can not be logged out (#7360)
    • [Fix] Start URL of live chat is empty if no-referrer is set (#7340)
    • [Fix] SLA is not closed for chat canceled by closing the browser (#7335)
    • [Fix] Incorrect type/number of recipients after "merge recipients" checkbox is checked. (#7303)
    • [Fix] SLA is not stopped in "SLA log" when Agent use "Mark as answered". (#7283)
    • [Fix] Sending template test email will not use email account from set department (#7166)
    • [Fix] Unsuccessful assigned call is being resolved (#7045)
    • [Fix] IVR play offline message instead of queue message (#6987)
    • [Fix] Mass action Resolve ticket does not update stats in the agent reports (#6733)
    • [Fix] Purge ticket should automatically stop other rules (#6651)
    • [Lang] Calling terms clarification (#6747)
    • [Style] The top bar with tickets disappears (#7462)
    • [Style] Style of Info message is slightly broken when also long error message is displayed (In add gmail account form) (#7174)
    • [Style] Material theme - 0 to solve design (#7522)
    • [Style] Material theme - undelete button in KB is the same as delete (#7511)
    • [Style] Material theme - deleted forum post isn't collapsed (#7502)
    • [Style] Material theme - larger textareas in domain settings (#7501)
    • [Style] Material theme - different design bugs (#7499)
    • [Style] Material theme - visitor field is not styled (#7551)
    • [Style] Material theme - Change IVR action in rules requires design (#7456)
    • [Style] Material theme - Show quoted text is in way (#7449)
    • [Style] Material theme - missing loading indicator on save of KB (#7437)
    • [Style] Material theme - Missing style for mandatory fields (#7435)
    • [Style] Material theme - work report per hour needs design (#7404)
    • [Fix] Images in FB posts not displaying due to files permission control (#5110)
    • [Fix] ElasticSearch bulk item has failed with error: failed to execute script (#7505)
    • [Fix] Can't download ticket attachment (#7533)
    • [Security] Restrict uploaded files using MIME types, not suffixes (#7361)
    • [Fix] "User is on: …" wrong notification in the chat (#7469)
    • [Fix] "Agent left the chat" wrong notification (#7442)
    • [Fix] Chat messages not delivered to visitor (#7295)
    • [Performance] Optimize filter open tickets count computation (#7422)
    • [Performance] Optimize slow SQL query in tickets grid (#7408)
    • [Performance] Logins table optimization (#7384)
    • [Performance] Slow sql recent tickets grid - huge amount of assigned departments to agent (#7381)
    • [Fix] Add visitor URL change as system message in chat (#7298)
    • [Fix] Not possible to connect new Twitter account (#6974)
    • [Fix] Material theme - add on hover explanations to actions in Languages (#7355)
    • [Fix] End chat only when no other visitor is connected (#7296)
    • [Fix] Automatic loading of older messages sometimes not working (#7097)
    • [Fix] Dial out prefix lets you to save a number with plus sign (#5937)
    • [Fix] Form with more departments - cannot read property a of null (#7433)
    • [Performance] Deleting from table qu_g_file_links cost huge amount of time (#7402)
    • [Performance] Delete old auditlog entries (#7367)
    • [Fix] Visitor changes when chat starts (#6885)
    • [Fix] Allow user change status in department does not work (#7299)
    • [Fix] Reroute is being called also after chat is answered (#7290)
    • [Fix] Hidden KB suggestions in some pre-chat form's themes on mobile devices (#7314)
    • [Fix] Undefined index: subject in Document.class.php (#7363)
    • [Fix] Ticket KB Suggestions plugin adds URLs to ticket with HTTP only (#7359)
    • [Fix] Pre chat from clear typed text during form 'initialization' (#7315)
    • [Fix] Filter ticket counts - some documents are not reindexed (#7310)
    • [Fix] Chat window in multiple tabs, LaRunningChat cookie (#7276)
    • [Fix] Merge tasks DeleteUnusedVisitors and DeleteUnusedContacts (#7211)
    • [Fix] APIv3 - new conversation/ticket sends twice via email (#7192)
    • [Fix] Agent report with custom filters has broken graph for created tickets (#7169)
    • [Fix] Number of days after which the sent mails from application will be deleted is decimal (#7161)
    • [Fix] Number of days after which the deleted tickets will be purged is decimal (#7159)
    • [Fix] Unsafe statement - INSERT INTO qu_la_devices FROM SELECT (#7156)
    • [Fix] Unsafe statement - INSERT INTO qu_la_conversation_fields FROM SELECT (#7155)
    • [Fix] Unsafe statement - INSERT INTO qu_la_conversation_users FROM SELECT (#7145)
    • [Fix] APIv3 - add BCC parameter into new conversation/ticket (#7134)
    • [Fix] View chat button from Chat transcript template is broken (#7125)
    • [Fix] Piping mail account save always ends with timeout expired (#7119)
    • [Fix] FB PageEventJob fail (#7116)
    • [Fix] Limit url calls by rules (#7109)
    • [Fix] Receiving answer in conversation at the start of the call break the call (#7098)
    • [Fix] Agent isn't removed from chat on logout (#7019)
    • [Fix] Call doesn't reroute to another agent if the call fails (#7017)
    • [Fix] Difficult to enable chats when there is no department after update (#6982)
    • [Fix] Save Add field form in twitter ticket throw error: Row note does not exist (#6973)
    • [Fix] Change hosted account domain doesn't change default_mail_account_hostname (#6970)
    • [Fix] Call tickets created with IVR are in open state (#6960)
    • [Fix] Error in Browsers Cleanup Job (#6723)
    • [Fix] Add column for dial out prefix into Call > Numbers section (#6145)
    • [Fix] TypeError: Object doesn't support property or method 'startsWith' IE 11 (#7387)
    • [Fix] Timeout in update step 4.64.3 (#7371)
    • [Fix] Declaration of PredefinedAnswerForm::add must be compatible with EmailTemplateForm::add (#7319)
    • [Fix] MAIL_REFERENCES_MYSELF not working (#7079)
    • [Style] Missing style for badges notification in Material theme (#7353)
    • [Fix] Standalone - Uncaught Error: Class 'Statsd' not found (#7309)
    • [Fix] 'Forward email' action fails if part is missing header 'Content-ID' (#7278)
    • [Fix] System message 'changed ticket owner' being added redundantly (#7206)
    • [Style] Material theme fixes (#7308)
    • [Feature] New agent panel theme Material - BETA (#5331)
    • [Performance] API v3: Dedicated 'GET message' call to load quoted messages (#7194)
    • [Performance] Unnecessary conversation indexation (#7171)
    • [Performance] If widget is disabled tickets are still created (#7041)
    • [Performance] Optimize agent login/logout speed (#4537)
    • [Fix] Welcome message and logout link for registered visitors in contact form (#6885)
    • [Fix] Not proper design of checkboxes in advanced section of call number (#7282)
    • [Fix] After agent logout ringing chat is not rerouted (#7210)
    • [Fix] Changed ticket subject not saved (#7207)
    • [Fix] Adding Gmail accounts opens Gmail login in pop up and that is blocked by default (#7204)
    • [Fix] API v3: Method '/users/{userid}' returns empty fields for agents (#7168)
    • [Fix] Agent listed as 'Offline' in the 'Online agents' list (#7120)
    • [Fix] Start chat again button is still visible on mobile devices when option hide is eneabled (#7117)
    • [Fix] message.data.substr is not a function (#7110)
    • [Fix] Department has free chat slot, but new chat is inserted to queue (#7008)
    • [Fix] ReindexTicketsJob error (#6999)
    • [Fix] IVR doesn't end the call if there are no more steps to process (#6777)
    • [Fix] 'lost internet connection or disconnected' in the middle of chat (#7279)
    • [Fix] Answer not added to ticket, after reload still as draft (#7249)
    • [Fix] System message 'changed ticket owner' being added redundantly (#7206)
    • [Fix] Notification sound cannot be played autopause issue (#7237)
    • [Fix] Error in La_Task_DeleteUnusedVisitors (#7234)
    • [Fix] Amazon S3 client does not set connection timeouts (#7226)
    • [Fix] Wrong value in Average chat pickup time report (#7219)
    • [Fix] ElasticSearch client does not set connection timeouts (#7217)
    • [Fix] Chat button with pre-chat form with popup setting is broken (#7185)
    • [Fix] Undefined offset: 1 in MessageGroup.class.php (#7239)
    • [Fix] Using first active mail account. Mail account not set. (#7218)
    • [Feature] API to see whether agent has a chat/call (#5485)
    • [Security] Spoofing 3rd party e-mail addresses (#6730)
    • [Security] Loading customer details for chat from cookies is not safe in some cases (#4423)
    • [Performance] Slow select in La_Task_DeleteUnusedContacts and La_Task_DeleteUnusedVisitors (#6662)
    • [Performance] Slow SQL select in gamification badge 'cleaner' (#6837)
    • [Fix] ArchiveOldMessagesToAwsS3 doesn't work sometimes (#7216)
    • [Fix] Digitale: Call anwer SLA is not stopped (#7183)
    • [Fix] sla id in SLA log is not changed after SLA is changed (#7193)
    • [Fix] Sitemap is missing ':' character (#7187)
    • [Fix] Plan and run Gpf_Queue_Db_CleanBatchesJob only for self hosted installations (#7182)
    • [Fix] When user closes Call Ticket in LA then DB -> "conversation_users_history" should update "dateleft" (#7177)
    • [Fix] Ticket filters that contain both "Subject" and "Tags:exclude" conditions do not work (#7173)
    • [Fix] Elasticsearch: Search request failed. No alive nodes found in your cluster (#7144)
    • [Fix] Performance report missing time information for group by Hour option (#7114)
    • [Fix] Focus not moved to writing note after clicking Add note (#7107)
    • [Fix] Missing username and password fields in SMTP set up of forwarding (#7094)
    • [Fix] La_Conversation_ReindexManager never creates batches (#7088)
    • [Fix] Agents not knowing that they are offline in LA (#7087)
    • [Fix] Chats not picked up by agent stay in INIT state (#7083)
    • [Fix] Note is not counted into stats from transfer ticket action (#7081)
    • [Fix] Remove "tickets in filters menu" view (#7080)
    • [Fix] You can open multiple 'Voice status' windows (#7072)
    • [Fix] LiveAgent change 'From' email address itself (#7068)
    • [Fix] 'Ticket created' rule executes twice for a chat ticket (#7020)
    • [Fix] Call dialed from SW / HW phone via dial out prefix is created for default department (#6950)
    • [Fix] Duplicate API request during chat opening (#6899)
    • [Fix] Chat sound issue - first chat after log in does not make any sound (#6853)
    • [Fix] Better name for "Requested by company" rule condition (#6828)
    • [Fix] Chat is showing incorrect date (#6752)
    • [Fix] Answered chat shows as Init, after panel reload it is fine (#6718)
    • [Fix] Not possible add forwarding mail account - error on check SPF (#6704)
    • [Style] Keypad is broken (#7092)
    • [Fix] New chat button is still OFFline when agent logOUT and then logIN (#7209)
    • [Fix] It is possible to have set non-existing device as call receiver (#7180)
    • [Fix] Create Feddback button doesn't work properly (#7129)
    • [Fix] Error when indexing legacy messages (#7179)
    • [Performance] Remove fulltext index in qu_la_contacts (#7143)
    • [Feature] Show only agent's alias in chat and emails (#2022)
    • [Feature] Option to enable viewing KB in iframe (#7059)
    • [Feature] API v3 /tickets/{ticketId}/messages (#6892)
    • [Feature] KB article draft automatic save (#3077)
    • [Fix] Reload settings cache from DB to Redis (#7078)
    • [Fix] Invalid mass action actions query format (#6977)
    • [Fix] Syntax error in La_Rules_Actions_Base (#7170)
    • [Fix] Update step with ES index change takes too long (#7142)
    • [Fix] Date tooltip shows same vague value as message in ticket (#7135)
    • [Fix] Messages in internal chat are not marked as read on our LA after today update (#7133)
    • [Fix] Add {$contact_phones} variable to rules and custom plugin (#7095)
    • [Fix] SLA for first answer set when agent creates a ticket (#7085)
    • [Fix] Mass action merge for tickets doesn't work (#7074)
    • [Fix] API v3: Companies filters do not work (#7067)
    • [Fix] To number not prefilled when repeating call in ticket (#7064)
    • [Fix] SLA isn't stopped / removed when you mark ticket as spam or delete it (#7049)
    • [Fix] Filling Customer's Email in Ticket and Internal Ticket does not save (#7003)
    • [Fix] SLA log report doesn't work for chat and calls (#6993)
    • [Fix] Disabled time rule writes warning messages to event logs (#6990)
    • [Fix] ES6 illegal_field_value_exception (#6986)
    • [Fix] It is not possible to start call on OLD Twilio integration (#6985)
    • [Fix] Invalid value in contact countryCode (#6963)
    • [Fix] Date & time format not applied everywhere (#6959)
    • [Fix] All resolved tickets should have dateresolved filled (#6935)
    • [Fix] Rewrite check doesnt work because of X-Frame-Options (#6927)
    • [Fix] Open event log record in dialog on click (#6919)
    • [Fix] SLA tab doesn't show correctly the active SLAs (#6906)
    • [Fix] Agent not subscribed to new message event (#6859)
    • [Fix] User icon missing in users listbox (#6796)
    • [Fix] Agent can't end chat (#6778)
    • [Fix] IVR is possible to be saved with incorrect URL addresses (#6746)
    • [Fix] LDAP default user role should be agent (#6713)
    • [Fix] Change ticket index in ElasticSearch to use nested objects (#6607)
    • [Fix] SLA API - elapsed time should not include postponed time (#6569)
    • [Performance] Not optimalized RecalculateSlaInConversationsJob (#7091)
    • [Performance] La_Task_AddOwnerChangeInfoMessages updates also old tickets with not changed contact (#7042)
    • [Performance] Too many La_Features_Facebook_PageEventJob running concurrently (#7007)
    • [Fix] Page visit tab is permanently hidden on cloud (#7132)
    • [Fix] HelpScout import plugin stucked on users import (#7127)
    • [Fix] Update 4.44.2 - Row does not exist (#7089)
    • [Fix] Forwarding mail account activation failing (#7103)
    • [Fix] Incoming call is cancelled with internal call (#7106)
    • [Features] DTMF input for IVR (#7062)
    • [Fix] MAIL_REFERENCES_MYSELF not working (#7079)
    • [Fix] Contact widgets don't work in IE11 (#7038)
    • [Fix] GeoIP plugin changes due to Google Maps API policy update (#7086)
    • [Performance] Optimize SELECT from qu_la_page_visists table in APIv3 call (#7031)
    • [Fix] Creating agent from a registered visitor doesn't create devices (#7063)
    • [Fix] Unhandled null returned from Session::getValidTo() (#7060)
    • [Fix] Default 'Ticket Resolved' email template is broken (#7051)
    • [Fix] Broken owner contact causes 'Row does not exist' when opening ticket (#7040)
    • [Fix] Android app returns internal server error on all LA versions (#7037)
    • [Fix] Using custom ticket fields in integration javascript doesn't work (#7033)
    • [Feature] Option to disable Start chat again button (#6770)
    • [Feature] Create filters available to all agents (#1670)
    • [Style] Set general style to maintenance mode in agent app (#6966)
    • [Style] Maintenance mode in Embedded chat (#6734)
    • [Style] SLA level icons (#6626)
    • [Fix] Using first active mail account exception (#7021)
    • [Fix] Array to string conversion in CustomPlugin (#6979)
    • [Fix] Not possible to add email account to department (#7032)
    • [Fix] Encode characters { and } in APIv3 requests (#6904)
    • [Fix] Date format inconsistency in APIv1 (#6807)
    • [Fix] Delete button in ticket and customer note does not work (#6965)
    • [Fix] Unable to create agent (#7004)
    • [Fix] Authentification failed (Gpf_DbEngine_DuplicateEntryException) (#7012)
    • [Fix] HighRise - request timeouts (#7022)
    • [Fix] APIv3 request agent_phone/me returns 500 sometimes (#6783)
    • [Fix] Sitemap generates links with http not https (#7013)
    • [Fix] Unknown column in qu_la_contacts select (#6983)
    • [Fix] Agents without departments don't have devices (#6795)
    • [Fix] API request to api/v3/custom_buttons returns error 500 (#7002)
    • [Fix] Contact search by email is case sensitive (#6903)
    • [Fix] Incoming email by Forwarding, outgoing by SMTP (#5601)
    • [Fix] Not possible to add non-existing contact as ticket recipient (#6952)
    • [Fix] Outgoing call on occupied number is counted as unanswered call in performance report (#5676)
    • [Fix] Missing Canned message button in chat (#2306)
    • [Fix] Possibility to edit own extension (#6782)
    • [Fix] Unpause doesnt work (#6905)
    • [Fix] Delete Ticket field cause SQL error: Failed to delete 1 field(s) (#6972)
    • [Fix] Action initiator condition in rules doesn't load agent value (#6946)
    • [Fix] WordPress plugin: Fatal error (#6936)
    • [Fix] count() Parameter must be an array or an object that implements Countable (#6932)
    • [Fix] Javascript errors in console caused by interference with other js code in page (#6920)
    • [Fix] Add rule conditions operators IS or IS NOT (#3787)
    • [Fix] Impossible to remove specific OR condition from a ticket filter (#6869)
    • [Feature] Custom new ticket action (#6764)
    • [Fix] Never ending loop of cron task with DB driver for queue jobs (#6939)
    • [Fix] SLA SQL - Invalid datetime format (#6945)
    • [Style] Images of FB pages are too large (#6930)
    • [Fix] Chat again resolve ticket if the original conversation was transferred to department where is no-one available for chat (#6793)
    • [Fix] Exception in La_Task_Update_FetchTwitterScreenName (#6933)
    • [Fix] Unable to create agent (#6929)
    • [Fix] Row does not exist in New internal call (#6928)
    • [Fix] After deleting custom ticket fields from the admin section they are visible from the rules section (#6914)
    • [Imortant notice] From this version PHP 7 is required and it is compatible only with Elasticsearch 6. For more details see https://support.ladesk.com/127000-LiveAgent-Requirements
    • [APIv3 change] apikey can no longer be sent as GET URL parameter. Send it as header or in POST data.

    • [Feature] Ticket ID and Closed filter in SLA log reports (#6515)
    • [Feature] APIv3 'create agent' endpoint (#6605)
    • [Feature] Copy/clone a rule (#2442)
    • [Feature] Transfer call to extension (#6510)

    • [Security] APIv3: It shouldn't be possible to send apikey as url parameter (#6400)
    • [Security] OAuth misconfiguration allow to access another user Twitter account (#6725)
    • [Security] Rate limit of new user registration in KB (#6823)
    • [Security] Remove modulesinfo.php from scripts/ folder (#276)
    • [Security] Remove open-flash-chart.swf (#4157)

    • [Performance] Slow reindexing of new tickets when created by cron task (#6925)
    • [Performance] Wrong filter ticket counts - increase speed of reindexing changes in ticket (#5831)
    • [Performance] Rate limit number of searches to KB search (#6664)
    • [Performance] Async requests from UI (#6676)
    • [Performance] ReindexContactJob should be able to index more contacts at once (#6668)
    • [Performance] SQL command to qu_la_agentrankings - too many calls (#6710)
    • [Performance] Missing index in qu_la_conversation_relations (#6711)
    • [Performance] Slow logs from Event logs grid request (#6643)
    • [Performance] Support of latest elasticsearch versions (#6274)
    • [Performance] Add index.* specific directives for elasticsearch (#6505)
    • [Performance] QU LA - contacts for requested by condition in rules load slowly (#6353)
    • [Style] Add mail account error not red (#6857)
    • [Style] Pre-chat form HTML issues (#6838)
    • [Style] 'Thank you' message after form is sent is not styled properly on IE11 (#6582)
    • [Fix] json_decode() expects parameter 1 to be string, array given in DbJobWrapper.class.php (#6915)
    • [Fix] Max. header fields value (50000) size exceeded (#6529)
    • [Fix] Wrong default filters in Channel reports and problems with modification of saved filters (#4869)
    • [Fix] Attachments not being delivered in emails (#6908)
    • [Fix] Contacts with stuck empty twitter screen_name (#6677)
    • [Fix] Online visitors display empty rows (#6571)
    • [Fix] Invalid mass action iterator query format (#6870)
    • [Fix] Incoming call picked up with SIP client cannot be transferred via WebUI (#6576)
    • [Fix] Issue with saving Canned message (#6850)
    • [Fix] Alphabetical order of agents in department setting (#6719)
    • [Fix] Turning on Chats, random department order (#6694)
    • [Fix] Unable to remove image from optional field /avatar, logo/ (#3101)
    • [Fix] Resolve immediately after sending answer can leave ticket in Answered state (#6858)
    • [Fix] Missing undeleted agents' extensions (#6648)
    • [Fix] 'Create new conversation' from API as agent sends two mails (#6802)
    • [Fix] Desktop notifications on Mac and Safari don't show up (#6864)
    • [Fix] APIv3 '/calls' returns empty response (#6880)
    • [Fix] APIv3: missing email account in departments list (#6655)
    • [Fix] Using first active mail account exception (#6840)
    • [Fix] Created or deleted tag is not immediately listed in tags grid (#6818)
    • [Fix] Wrong Content-Type format pdf (#6447)
    • [Fix] Error in La_Model_Sla_RecalculateSlaInConversationsJob (#6868)
    • [Fix] Contact input list is not refreshed on backspace (#6771)
    • [Fix] Sort mail accounts (#6841)
    • [Fix] Chat window from invitation strange behavior (#6754)
    • [Fix] Ability to see current site visitor URL in the chat (#1758)
    • [Fix] Deleted department stuck in La_WorkReport_QueueReportTask (#6805)
    • [Fix] SLA is not closed (#6627)
    • [Fix] Autopause does not pause last available agent (#4199)
    • [Fix] La_Features_Facebook_PageEventJob fails (#6557)
    • [Fix] Listbox in Submit Ticket Form is broken in Firefox (#6647)
    • [Fix] Deactivated system mail account (#6774)
    • [Fix] bus.html generates incorrect tracking url - channel is missing (#6827)
    • [Fix] com.google.gwt.user.client.Element is deprecated (#6763)
    • [Fix] Scrollbars for recipient listbox in ticket reply do not work with IE, Chrome (#5474)
    • [Fix] Application tries to answer call via sip device (#6809)
    • [Fix] Zapier integration is using apikey as GET parameter (#6688)
    • [Fix] DuplicateEntry Exception during the merge of tickets (#6811)
    • [Fix] All agent's signatures are expanded (#6824)
    • [Fix] APIv3: Unable to undelete contact (#6775)
    • [Fix] Html lang attribute does not reflect language (#6804)
    • [Fix] Queue report hourly must be unique for departmentid and datecreated (#4925)
    • [Fix] Adding forum by agent doesn't show in forum preview (#6680)
    • [Fix] User sign up on customer portal is giving 'Could not load Row. Primary key values empty' (#6759)
    • [Fix] Strange results of search in KB from agent panel with different from and to (#6624)
    • [Fix] Knowledgebase - Missing Canonical Tag (#5663)
    • [Fix] Incorrectly calculated SLA (#6633)
    • [Fix] APIv3: Enable sorting by more than one field (#6758)
    • [Fix] Call to a member function disconnect() on null (#6609)
    • [Fix] Two checkboxes in one grid row (#6394)
    • [Fix] Too many results in tickets search and the best match is not first (#6684)
    • [Fix] Ticket with chat is not possible to load in mobile view (#6690)
    • [Fix] Edit contact widgets - useless ColorsPreview and wrong labels (#6396)
    • [Fix] Conversation URL link does not work for ticket Forward HTML template (#6705)
    • [Fix] Quoted text is not forwarded (#5643)
    • [Fix] Export to CSV fails on memory (#6506)
    • [Fix] Automaticaly load more older messages in ticket (#6556)
    • [Fix] Job failed on Gpf_Session_Exception_SessionNotCreated (#6675)
    • [Fix] Calling out from LiveAgent in ticket changing ticket subject (#6564)
    • [Fix] SLA level not working in case of setting business hours just to one day (#6637)
    • [Fix] Internal ticket customer field lists only contacts which have an email address (#6467)
    • [Fix] Registration email missing Message-ID (#6634)
    • [Fix] Add SLA type column into SLA reports (#6580)
    • [Fix] Graph tooltip is cut off (#6595)
    • [Fix] Elastic search returns only first 10k records (#6579)
    • [Fix] Ticket grid is missing Source (#3836)
    • [Fix] 'Specified department does not exist' error while saving a new piping email (#6578)
    • [Fix] Adding email - test on existing username should be first (#6590)
    • [Fix] Display number of views for KB article (#6531)
    • [Fix] Clicking to "All" button in Contacts table does not clear all filters (#6581)
    • [Fix] Create contact and set while changing ticket owner doesn't set email (#6543)
    • [Fix] Double ringing out from LivePhone (#6587)
    • [Fix] Hyperlinks are not working in video chats (#6530)
    • [Fix] 'Row does not exist' after sending chat message with attached image file (#4415)
    • [Fix] Not possible to set outgoing email account for action 'send email' in rules (#5879)
    • [Fix] Incoming chat stops ringing sound after 30 seconds (#2186)
    • [Fix] Displayed time zone value changes after saving contact (#6525)
    • [Fix] Customer is not automatically recognized when he starts a chat from Trial's agent panel (#4167)
    • [Fix] Rule overviews for postponed time is odd (#6561)
    • [Fix] Upload file error not visible in customer chat window (#90)
    • [Fix] ContactFields created via javascript API not assigned correctly (#6832)
    • [Fix] Row call_max_queue_time does not exist when saving phone settings (#6836)
    • [Security] Ticket attachments access (#6762)
    • [Security] Request rate limit improvement (#6756)
    • [Fix] New call / internall call action missing (#6808)
    • [Fix] generateWidget.php is not cached for invitations (#6800)
    • [Fix] Limit search query length (#6794)
    • [Fix] Flag is not displayed for contacts with avatar (#6792)
    • [Fix] Automatic retry of timeout request (#6779)
    • [Fix] Create agent button is not set as primary (#6776)
    • [Fix] Dynamic IVR does not work (#6769)
    • [Fix] Wrong parameters for RestApi_ProcessingException (#6738)
    • [Fix] Online visitors displays map but not list of visitors (#6611)
    • [Fix] User default avatar has wrong image URL (#6749)
    • [Fix] Custom field 'is empty' condition requires value (#6696)
    • [Fix] HTTP Request input validation (#6724)
    • [Fix] Welcome message is not displayed (#6686)
    • [Security] XSS vulnerability (#6682)
    • [Fix] New contact widgets have set Arabic language by default on trials (#6689)
    • [Fix] Disable writing 'Invalid postMessage source' in browser console (#7603)
    • [Fix] array_pop() expects parameter 1 to be array in VisitorsList.class.php (#6721)
    • [Fix] Unable change API call receiver in profile edit (#6707)
    • [Performance] Redundant event after department status change (#6681)
    • [Fix] Customer can't see messages submitted before chat is answered (#6589)
    • [Fix] Row does not exist while opening ticket (#6629)
    • [Fix] Not possible to create forum topic through New tab (#6644)
    • [Fix] Argument 1 passed to La_VisitorUserDetails must be an instance of stdClass (#6669)
    • [Fix] Declaration of La_Agent_LogoUpload::upload should be compatible with La_Agent_ImageUploadBase::upload (#6679)
    • [Notice] This is the last major version supporting PHP 5. From the next major version LiveAgent 5.0 only PHP 7 and Elasticsearch 6 will be supported.

    • [Feature] Requester country rule condition (#6541)
    • [Feature] Quiet reindexing of tickets without dropping existing index (#6257)
    • [Feature] Calls for offline agents (#5654)
    • [Feature] Automatically redirect calls after X minutes of ringing or in queue to voicemail (#2732)
    • [Feature] Transfer chat to a department (#3401)
    • [Feature] Call center: Call extensions - Internal calls (#6360)
    • [Feature] Custom delay in postpone action in rules (#6382)
    • [Feature] Audit log - apikeys actions (#6412)
    • [Security] Vulnerability in languages code (#6568)
    • [Performance] Speed up processing of Facebook posts and messages (#6409)
    • [Performance] Duplicated requests during chat answering (#6431)
    • [Performance] Slow SQL - Ticket detail - recent conversations (#6401)
    • [Performance] Unnecessary requests in MessagePresenter (#5766)
    • [Performance] slow select to la_users table (#6660)
    • [Style] Missing link style in ascent form theme (#6513)
    • [Style] Montana KB theme add None option for Predefined Header Image setting (#5586)
    • [Fix] Undefined property in ComputeCreatedResolvedTicketsTask (#6584)
    • [Fix] Agent gets ringing chat even if all his slots are full (#6575)
    • [Fix] Chat Inactivity custom time is ignored (#6562)
    • [Fix] API v3: Param 'hasPhone' in GET /contacts is not working (#5923)
    • [Fix] Chat window is not visible if chat is started from new button (#6540)
    • [Fix] Incorrectly applied rate limit on password change (#6558)
    • [Fix] REST API Agent ranking report (#2254)
    • [Fix] "To number is mandatory" error when creating a new call (#6504)
    • [Fix] Forward, postpone and SLA level (#2808)
    • [Fix] Contact phone is not loaded (#6514)
    • [Fix] API v3: Some API calls return wrong error response (#6538)
    • [Fix] Help Scout migration plugin doesn't migrate attachments which contain a space (#6468)
    • [Fix] Upgrade FB API calls to latest version (#6393)
    • [Fix] External admin user in API (#6449)
    • [Fix] After exporting contacts, the group column is showing ID instead of a Name (#6501)
    • [Fix] Contact form - missing upload option on mobile devices (#6534)
    • [Fix] Problem with rules 'when agent opened or left ticket' (#5389)
    • [Fix] API v3 tickets - ownerid useless parameter removed (#6361)
    • [Fix] Order of records on Ban history and Banned IPs screens (#6497)
    • [Fix] Maximum length of value in Gpf_Db_FilterCondition is 250 (#6526)
    • [Fix] Rule fails when adding message group into Spam ticket (#1674)
    • [Fix] Open ticket into calling state only if call is already answered (#6507)
    • [Fix] Compose facebook post doesnt work (#6511)
    • [Fix] URL hyperlinking matches part of email address (#4393)
    • [Fix] My tickets - starting a chat and closing it fast stucks the chat group in ticket (#6367)
    • [Fix] Agent typing not visible for other agent viewing ticket (#5123)
    • [Fix] "Customer typing text" info is stucked in chat window (#6476)
    • [Fix] CK editor problem with stuck blocker (#6427)
    • [Fix] Canned message available for resets to 'Me' (#6055)
    • [Fix] Contact form Name length is not validated (#5943)
    • [Fix] Parsing quoted text from invalid HTML email fails (#6494)
    • [Fix] 2 step Verification Code required in customer portal login (#6469)
    • [Fix] Stuck shortcuts tooltips (#4806)
    • [Fix] Unable to insert/filter phone in the contacts (#5734)
    • [Fix] Incorrect results in Contacts for fitering by multiple fields from one table (#5989)
    • [Fix] Registered visitor's registration email handling (#5524)
    • [Fix] Check if chat is already running during the refresh on mobile device (#4700)
    • [Fix] Chat attachment on mobile on customer side (#5317)
    • [Fix] API v3 whitelist doesn't work correctly (#6462)
    • [Fix] Not possible to view the conversation after chat is closed in Ascent theme (#5732)
    • [Fix] Don't automaticaly close chat window after ranking feedback (#2713)
    • [Fix] EOL breaks adding note from integration code (#6386)
    • [Fix] After a longer chat is resolved you can see "Overdue" importance notice (#1830)
    • [Fix] Check whether selected device is active before starting a call (#6348)
    • [Fix] Chat from My Tickets stuck on closing (#5517)
    • [Fix] Invalid ticket filter is active (#284)
    • [Fix] No registration - this number does not have any registration (#6380)
    • [Fix] Suggestion form is not displayed on a mobile device/browser (#6433)
    • [Fix] Reset password - mobile view - captcha not required (#5719)
    • [Fix] API v3 does not have an option for ticket created date (#6397)
    • [Fix] URL link from customer is not processed correctly in ticket from Facebook (#5141)
    • [Fix] Deleting of ticket - to solve count not updated (#5821)
    • [Fix] SLA was still counting on resolved ticket (#3622)
    • [Fix] Duplicate emails sent if rule 'apply when ticket created' performs resolve or transfer (#5772)
    • [Fix] PHP 7.2 compatibility: Update Smarty to 2.6.31 (#6406)
    • [Fix] Remove agent assignment after agent account was deleted (#1664)
    • [Fix] Add system message to ticket after assigned agent was deleted (#2344)
    • [Fix] Unable to merge tickets via Mass Action (#6446)
    • [Fix] Deactivated numbers listed in the From number listbox (#6457)
    • [Fix] Invalid date format (#6410)
    • [Fix] Agent's authuser is deleted (#6115)
    • [Fix] Record calls setting for Digitale (#6452)
    • [Fix] Export ticket to HTML doesn't dump style/script content (#5553)
    • [Fix] Custom CSS of contact widgets can be truncated (#6131)
    • [Fix] Some tickets lost their SLA when they reach overdue (#5891)
    • [Fix] Files assigned to drafts not deleted (#5258)
    • [Fix] Problems with custom filter in Performance reports (#6076)
    • [Fix] Corrupted plain text attachments (#6608)
    • [Fix] Detecting disconnected visitor doesn't work (#6612)
    • [Fix] Redis connect() failed: Connection timed out (#6618)
    • [Fix] Custom field condition evaluates only first field value (#6588)
    • [Fix] Can not change mail account for notification emails from department (#6596)
    • [Fix] Undefined variable in AuthService.class.php (#6638)
    • [Fix] Array to string conversion in Redis.class.php (#6640)
    • [Fix] Invalid argument supplied for foreach() FormHandler.class.php (#6639)
    • [Fix] Empty rows in Chat overview (#6421)
    • [Fix] Login via Facebook doesn't work (#6528)
    • [Fix] When queue length changed + send mail causes fatal error (#6489)
    • [Fix] Looping task ComputeCreatedResolvedTicketsTask (#6404)
    • [Fix] IVR with dynamic parameters can not be saved (#6500)
    • [Fix] AudioCapture permission has been blocked because of a Feature Policy applied to the current document (#6493)
    • [Notice] Sending API v3 key in GET URL parameter will be forbidden from version 4.65 put it in header or POST data

    • [Fix] Empty From-name in email after creating new ticket (#6375)
    • [Fix] APIv1 - get messages for ticket doesn't work for calls sometime (#6372)
    • [Fix] Twilio - recording isn't added to ticket if agent ends the call (#6209)
    • [Fix] Contact fields set via js api not saved to contact (#6453)
    • [Fix] 'Row autopause does not exist' in protection settings (#6445)
    • [Performance] Increase default Jobs time frame (#6441)
    • [Fix] Empty rows in Chat overview (#6421)
    • [Fix] Undefined class constant (#6442)
    • [Fix] Only first 10 numbers loaded in 'From number' field (#6443)
    • [Performance] Slow SQL in getQueuedJob() with DB driver (#6440)
    • [Performance] Disable cron sleep for downloadable installations (#6439)
    • [Fix] Wrong GeoIP location of call/phone contacts (#5997)
    • [Fix] Old Twilio errors: selectHeaderAccept() + Data error in Numbers (#6437)
    • [Fix] Pre-chat form can not be submitted, chat window can not be closed, JS TypeError: Cannot read property 'match' of undefined (#6425)
    • [Fix] Android mobile call app throws internal error (#6422)
    • [Fix] Manual invitations not working
    • [Fix] Processing of queue jobs on downloadable installations
    • [Fix] Workaround for nutcracker bug related to nested arrays returned in resultset (#6418)
    • [Fix] Visitors list - redis driver - timeout if more visitors online (#6419)
    • [Fix] Tickets grid shows empty rows (#6389)
    • [Fix] Chats overview and online visitors data error
    • [Fix] Elasticsearch indexing of messages archived in Amazon S3 storage (#6135)
    • [Feature] Ban of IP (#6176)
    • [Feature] Option to set custom date filter in auditlog filter (#6313)
    • [Feature] New Rules context - Outbox email state change (#6287)
    • [Feature] Rule condition - IP of visitor (#6177)
    • [Feature] Add Visitor IP to the POST data in Display external info in ticket plugin (#6143)
    • [Feature] APIv3 get running, ringing and in queue chats (#5901)
    • [Feature] API v3 - access ticket fields of ticket (#5422)

    • [Security] API v1 and v3 rate limit (#6171)

    • [Performance] Slow SQL select from mails (#5948)
    • [Performance] Facebook PageEventsTask optimization (#6184)
    • [Performance] Slow selects in Gpf_Tasks_ArchiveOldContentsToAwsS3 (#6319)
    • [Performance] Slow sql - qu_la_users_statuses_history - examined 500k rows (#4510)
    • [Performance] Missing index in qu_g_mail_outbox table (#6318)
    • [Performance] Improve cachig of message drafts on cloud (#6218)
    • [Performance] Slow performance of Chat overview (#5738)
    • [Style] Broken formatting when the first item in grid is created (#5531)
    • [Style] Select company of contact broken design (#4669)
    • [Style] Safari on iOS is adjusting font size (#6236)
    • [Style] Read chat message icon is displaced in Musho theme (#6243)
    • [Style] Missing background in Ascent contact form theme on mobile (#6226)
    • [Style] Wrong styling in add recipients listbox (#6123)

    • [Fix] Canned messages not working the second time (#6388)
    • [Fix] Forwarded message subject change is ignored (#6392)
    • [Fix] Cannot read property 'length' of undefined (#6415)
    • [Fix] Information about visitor's browser is not updating (#6395)
    • [Fix] HighRiseIntegration tasks duplicated in qu_g_tasks (#1653)
    • [Fix] Missing "change order" option in Time rules (#2861)
    • [Fix] Reply FROM field in tickets doesn't work correctly (#5996)
    • [Fix] Pre-chat form field values are missing sometimes after chat start (#4803)
    • [Fix] Agent typing not visible for other agent viewing ticket(#5123)
    • [Fix] Error: Failed to load hosting info (#5834)
    • [Fix] Preview of KB works only for homepage (#6249)
    • [Fix] Dont show General department in Mail accounts for disabled Departments (#3759)
    • [Fix] My tickets - status color isn't changed after chat is ended in open ticket (#6366)
    • [Fix] Email and name fields visible after department change in Submit ticket form when logged in (#6307)
    • [Fix] Agent ranking message ignores agent gender (#6374)
    • [Fix] Info about processing rule is NOT visible in a ticket (#6187)
    • [Fix] {$subject} variable mandatory subject of ticket reply template (#6272)
    • [Fix] Incorrect preview for empty finished chats (#5634)
    • [Fix] Rules are not triggered by Department or Agent change via APIv3 (#6288)
    • [Fix] Broken avatar in contact details (#5488)
    • [Fix] Incorrect contact form preview (#6292)
    • [Fix] Italic HTML tag adds unnecessary underscore to article preview (#6315)
    • [Fix] Titlebar menu number of unread conversation (#6299)
    • [Fix] Wrong caching of track.js (#6320)
    • [Fix] Recipients of conversation are not updated (#6341)
    • [Fix] Customer is set to internal ticket even if I removed him before creating the ticket (#6214)
    • [Fix] GeoIP/map city is known but map pointer is in Gulf of Guinea (#3863)
    • [Fix] GeoIP location isn't added to visitor browser info (#6120)
    • [Fix] API v3: Refactor GET /chats call (#6308)
    • [Fix] Contact does not exist (#2077)
    • [Fix] Call center: New call took number name as department (#6291)
    • [Fix] Missing phone numbers in list when calling from existing ticket (#5881)
    • [Fix] Call initiated from call button is stuck in dialing state (#6324)
    • [Fix] PHP 7.2.0 compatibility: GPF Form::add() and save() must be compatible with FormService::add() and save() (#6294)
    • [Fix] Updating ticket state via API does not refresh 'To solve' (#6278)
    • [Fix] Predefined answers should prioritize name/keyword when searching (#6304)
    • [Fix] Manual invitations counting to number of accepts (#6286)
    • [Fix] Possible to initiate action merge ticket into 'itself' (#6284)
    • [Fix] Increase chat load limit (#6282)
    • [Fix] Chat Invitation variables for Welcome Messages do not work (#6232)
    • [Fix] API v3 Keys are not loaded on PHP 7.2.1 (#6281)
    • [Fix] Contact Unique Field with empty value type email in QU LA (#6276)
    • [Fix] Problem with rules 'when agent opened or left ticket' (#5389)
    • [Fix] Mail outbox chronological sorting by time (#6037)
    • [Fix] Fatal error: Declaration of RpcServer::execute() must be compatible with Gpf_Rpc_Server::execute() (#6269)
    • [Fix] Do not allow sending reply before template is loaded (#6049)
    • [Fix] CTRL+Q tooltip wrong behavior (#6044)
    • [Fix] HTTP Body in POST Request is always urlencoded (#6227)
    • [Fix] Export ticket to HTML doesn't dump style/script content (#5553)
    • [Fix] Wrong avatar of twitter contacts (#6244)
    • [Fix] Impressions/views of KB Submit ticket form are not updating (#6204)
    • [Fix] Gravatar avatar is used in chats overview for visitor with custom avatar in contact (#2915)
    • [Fix] If no agent is online, invitation page shows a track.js error (#6247)
    • [Fix] JS error in chat window started from invitations (#6237)
    • [Fix] Long name in active users should be in one line (#6241)
    • [Fix] Department Email templates section inconsistency (#5326)
    • [Fix] b.indexOf is not a function (#5575)
    • [Fix] Agent status to solve tickets and chats is not updated (#5671)
    • [Fix] Unable to search contact or company by email (#5723)
    • [Fix] Can not create new contact with deleted company`s email address (#6137)
    • [Fix] It's possible recover deleted contact with all old unique fields (#5005)
    • [Fix] 'ticket start referrer URL' is not working properly in 'chat started' rule when pre-chat form is used (#5885)
    • [Fix] Rule Action - add message to chat (#5819)
    • [Fix] Newly created internal ticket is displayed as Answered but it is still New (#6213)
    • [Fix] The first row of the listbox is not highlighted (#5566)
    • [Fix] Can't get back to chat after logout/session timeout with drafted message(#5805)
    • [Fix] Wrong source of ticket from Submit ticket contact form (#2830)
    • [Fix] Submit ticket customization throwing errors (#6202)
    • [Fix] Call is not rerouted after agents goes to pause (#6197)
    • [Fix] Missing tooltip for answer chat in background (#6200)
    • [Fix] Adding some stats to home screen doesn't work (#6180)
    • [Fix] 'Edit company -> tickets' shows tickets from all companies (#6166)
    • [Fix] Chat transcript variable {$chatText} still return content in English (#5978)
    • [Fix] Task La_Task_ReopenTicketsTask threw exception Gpf_Exception: Could not load Row (#5807)
    • [Fix] Duplicate value "online_form_window_width" for pre-chat form (#6175)
    • [Fix] Creating of ghost contacts by just loading of in-page form (#4908)
    • [Fix] In-page forms grid is empty even though working form is on web page (#6023)
    • [Fix] API v3: Internal server error when GETting tickets by owner name (#6133)
    • [Security] javascript security improvement (#5883)
    • [Fix] Resque DB driver enhancements (#6391)
    • [Fix] Can not create new ticket in Android app (#6383)
    • [Fix] Reply after creating internal ticket cannot be sent (#6010)
    • [Fix] Already identified customer changed to visitorXYZ during chat (#3642)
    • [Fix] Slack plugin fixes (#6350)
    • [Fix] 'chat_end_seconds' counting incorrect values (#6344)
    • [Fix] Twitter and Facebook new post gives 'Row does not exist' error (#6340)
    • [Fix] Fulltext search with filter in Event logs gives wrong results (#6338)
    • [Fix] Slow SQL in La_Task_ArchiveOldMessagesToAwsS3 (#6337)
    • [Fix] Twilio recording isn't added to ticket if agent ends the call (#6209)
    • [Fix] Cannot create a new email piping mail account (#6317)
    • [Fix] Slow SQL in DeleteUnusedContacts task (#6335)
    • [Fix] Switching from any SLA level to None SLA throws error (#6334)
    • [Fix] 'Max. header fields (250) count exceeded' error (#6329)
    • [Fix] ElasticSearch reindex not working on standalone installations (#6321)
    • [Fix] Plugins grid - duplicate requests (#6328)
    • [Security] Registered visitor is able to submit ticket with different email address (#5681)
    • [Security] File upload user role checking (#6298)
    • [Fix] only update contact if contact groups changed (#6302)
    • [Fix] Gpf_Exception: Redis: Key not specified. (#6301)
    • [Fix] Delete ticket field returns: 'Failed to execute SQL' (#6300)
    • [Fix] 'Export all to CSV' function returns error on report grids (#6251)
    • [Fix] Sending mail fails after KB registration (#6262)
    • [Fix] Sending emails stuck after server closes connection (#6252)
    • [Fix] Reindex all tickets should start from most recenttickets (#6254)