5.44.10.21

[Important notice] Requires elasticsearch

  • [Improvement] Added ticket status 'Closed' and changes in SLA behavior
  • [Improvement] Sending email via built-in mail account (#17180)
  • [Improvement] Implement ability to use contexts in ticket assistant tool (#17149)
  • [Improvement] Change texts in tickets filters (#17083)
  • [Improvement] Buy agents button description (#16214)
  • [Feature] Use AI to perform actions on selected or manually written text (#17029)
  • [Fix] Missing margin (or padding) in MessageNotification in Minimal chat window style (#17359)
  • [Fix] Something went wrong after clicking on Cancel, leave an offline message (#17349)
  • [Fix] Broken To solve number count in case of merged ticket (#17339)
  • [Fix] Possible to delete ticket in resolve and spam ticket (#17309)
  • [Fix] Not possible to delete a ticket (#17297)
  • [Fix] Outgoing smtp mail account could not be deleted. (#17284)
  • [Fix] Error occurs after finishing videocall (#17281)
  • [Fix] Resolution request not found for ticket (#17278)
  • [Fix] LDAP settings - missing styling (#17274)
  • [Fix] UnhandledSwitchCaseException: Unknown ticket state in LegacyTicketInfoLoader.php. (#17273)
  • [Fix] On transfer internal call conversation stay stuck (#17267)
  • [Fix] Call message group in canceled call stay unfinished (#17266)
  • [Fix] Action initiator is not specified in info message when manually close/delete/undelete ticket (#17260)
  • [Fix] No info messages added to a ticket when manually mark the ticket as Spam / Not spam (#17259)
  • [Fix] Second action in mass action is not executed (#17256)
  • [Fix] Assign to me button change it's position (#17249)
  • [Fix] Broken match in MigrationResolutionRequestRepository (#17246)
  • [Fix] Incorrect work of the internal ticket (#17245)
  • [Fix] After undelete of ticket there is reply to all visible for a short time (#17243)
  • [Fix] Lack of ticket controls and lost ticket after missing a chat (#17234)
  • [Fix] Update step 5.44.3 fails on build-nightly.ladesk.com (#17228)
  • [Fix] Position of tags within rules (#17226)
  • [Fix] Wrong time value in attachment description (#17217)
  • [Fix] Keyboard shortcuts panel opened when it shouldn't (#17214)
  • [Fix] Long alias - Customer portal design issues (#17210)
  • [Fix] Cancel action shortcut is not working (#17202)
  • [Fix] Error: Value of parameter eventId is too long. Maximum length is 32 characters. (#17171)
  • [Fix] default.ERROR: Request is not correctly encoded in /scripts/lib/JsLiveAgent.php. (#17156)
  • [Fix] Error: File link empty_field_link_id not found in SoundConfigurationForm.class.php (#17153)
  • [Fix] default.ERROR: Required data is missing in /scripts/lib/JsLiveAgent.php. (#17152)
  • [Fix] When agent edit predefined answer subject/message description doesn't change (#17124)
  • [Fix] Views of knowledge base articles are not counted (#17113)
  • [Fix] Duplicated agent ratings in chats (#17084)
  • [Fix] Response 500 on /api/v3/phones/_web_ on init popup from call button (#17080)
  • [Fix] Wrong diacritics in the contact if chat starts from LiveAgent / PAP (#17072)
  • [Fix] Inline images are imported only as links during Kayako migration (#17065)
  • [Fix] Error Unable to find agent by provided reviewee ID in ReviewNoticeContentBuilder (#17062)
  • [Fix] Ticket history cannot be exported when searching for specific ticket ID (#16964)
  • [Fix] Error: StringId can not be empty in SoundConfigurationForm (#16911)
  • [Fix] Flashing Ticket when opening another Ticket in the background from Ticket view (#16904)
  • [Fix] KB article added to chat from Knowledge base search section erases message draft (#16872)
  • [Fix] Error Sender account is not authorized for current department in Api/AnswerCreator (#16599)
  • [Fix] Error Invitation agent for id ... does not exist (#16597)
  • [Fix] Exception caused by empty file (filesize=0 bytes) with no filecontents (#15211)
  • [Fix] The timezone is different in Rules/SLA rules and SLA Levels / rules list (#13934)
  • [Fix] Zero size files saving (#13539)
  • [Other] Refactorings and other fixes (#17236)(#17196)(#17140)(#17132)(#17120)(#17119)(#17050)(#17037)(#17034)(#16832)