Recently Published Versions

  • [Feature] Add support of the SSO for LivePhone app (#20467)
  • [Feature] Export customer's data - encrypted file contents (#19526)
  • [Feature] Display external info - HTTP authentication only in proxy (#19884)
  • [Feature] Join other agents running calls and listen to them (#19540)
  • [Feature] Add RTL / LTR switch to CKeditor (#20038)
  • [Feature] Close all option for the ticket tabs in the top bar (#20638)
  • [Feature] Display external info - HTTP authentication only in proxy (#19884)
  • [Improvement] Include field code value in error Invalid ticket field value (#21486)
  • [Improvement] Archive ticket field definitions instead of delete (#20607)
  • [Improvement] Implement limit on total number of recipients in email answer (#20529)
  • [Improvement] Unify AI Composer and Improver configuration into single "Answer Assistant" setup (#20449)
  • [Improvement] Add phone number matching for Shopify plugin (#20338)
  • [Improvement] Change serialization of local form field definitions (#20179)
  • [Improvement] Update the content of the Configuration > AI section (#20088)
  • [Improvement] Hide "Added label" input if "label added" is not selected in GitHub integration (#20835)
  • [Improvement] Preserve Resolved date after closing a ticket (#20017)
  • [Improvement] Hide old contact widgets themes (#20871)
  • [Fix] Import note event processing missed (#21642)
  • [Fix] Impossible to send new message via Whatsapp (#21603)
  • [Fix] Error when executing update step 5.62.3 (#21539)
  • [Fix] Unable to deserialize DatePreset condition (#21520)
  • [Fix] Chat ringing the agent who is on pause (#21450)
  • [Fix] "Send" button in chat with pre-chat form on mobile view (#21408)
  • [Fix] Fix build quoted text in MessageContentQuotedTextBuilder (#21392)
  • [Fix] Unauthorized Access to chat conversations via chat URL in popup window (#21214)
  • [Fix] Support Broken state for AI models (hide from AI tools) (#21168)
  • [Fix] Listbox field type scrolling issues (#20898)
  • [Fix] Agent is able to change their channel status even though they should not be (#20403)
  • [Fix] Scrollbar visible after clicking on checkbox next to "Un/Available for calls" (#20349)
  • [Fix] Tickets are incorrectly sorted by Importance (#20125)
  • [Fix] api/v3/chats call with _perPage parameter set, does not work correctly (#20043)
  • [Fix] di-verificator gives false positives when Injectable is used where Bind should be used (#19832)
  • [Fix] Agent is unable to disable chats service (#20780)
  • [Fix] API calls functionality status (#20818)
  • [Fix] Import note event processing missed (#21642)
  • [Fix] Impossible to send new message via Whatsapp (#21603)
  • [Fix] Error when executing update step 5.62.3 (#21539)
  • [Fix] Ticket owner change does not immediately reflect in Contact view – requires extra interaction to appear (#20844)
  • [Fix] Chat average time gets messed up after customer uses Start chat again (#19391)
  • [Fix] Error: Unable to end chat, Chat already ended (#19386)
  • [Fix] Freshdesk migration plugin does not properly set up preview for the migrated tickets (#20363)
  • [Fix] Failed to search tickets with string with a dot and number in text (#20867)
  • [Fix] Email Subject with Comma Not Found Using Elasticsearch (#20955)
  • [Fix] From header in generated quoted text doesn't respect template settings or previous email header (#19307)
  • [Fix] Chats ring to agents who are paused (#19613)
  • [Fix] Preserve Resolved date after closing a ticket (#20017)
  • [Other] Refactorings and other fixes (#21580)(#21559)(#21536)(#21519)(#21483)(#21377)(#21117)(#21110)(#20597)(#20595)(#20574)(#20470)(#20469)(#20465)(#20412)(#20290)(#19350)(#19361)(#21536)(#21301)(#21045)(#21109)(#21540)
  • [Patch] Undefined array key 'ErrorMessage' in WhatsAppChannel status callback (#21553)
  • [Security] Javascript injection vulnerability (#21203)
  • [Security] Permissions escalation via API (#21201)
  • [Feature] Add configurable limit for WhatsApp account count (#21423)
  • [Feature] Add configurable limit for Telegram bot count (#21221)
  • [Feature] Allow user to go to Outgoing Email Accounts configuration directly from the Compose Message panel (#20709)
  • [Improvement] Some Microsoft OAuth temporary errors are not handled properly (#21416)
  • [Improvement] Add subscription limits for WhatsApp feature (similar to Telegram implementation) (#21395)
  • [Improvement] Loading of help center component (#21156)
  • [Improvement] Add notification for adding new agent seat or additional KB (#21150)
  • [Improvement] Show country in tooltip when hover over contact flag (#21137)
  • [Improvement] Move Skip this step under the CTA Next step button in Help center (#21094)
  • [Improvement] Add Telegram integration to Help center (#21068)
  • [Improvement] Microsoft outlook specific handling of OK response with Exception (#21009)
  • [Improvement] Instructions from Answer Generator should be also part of history (#20972)
  • [Improvement] Allow more models for OpenAI AI provider (#20899)
  • [Improvement] Restyle internal chat to use autogrowing input (#20837)
  • [Improvement] Hide "Added label" input if "label added" is not selected in GitHub integration (#20835)
  • [Improvement] UX improvements in the AI-powered Answer Assistant (#20726)
  • [Fix] [Telegram]: Message is not received in LiveAgent if it is sent along with an image (#21404)
  • [Fix] Forward is not including attachments from original email (#21379)
  • [Fix] Failed logout from mobile app (#21375)
  • [Fix] Failed import facebook events (#21366)
  • [Fix] Fire new note event for current session (#21360)
  • [Fix] Failed to process viber webhook (#21327)
  • [Fix] Visible "create ticket field definition" option for an agent role (#21303)
  • [Fix] Requester is not valid error when connecting FB page (#21280)
  • [Fix] Rule is not executed when condition contains ticket tag * added (#21274)
  • [Fix] Stuck animation of "Getting started" icon in Firefox (#21242)
  • [Fix] Problem with deserialize ticket fields (#21210)
  • [Fix] Missing tooltip with shortcut on Add tag button (#21177)
  • [Fix] Inconsistent truncated json data in qu_g_mails::to_recipients column (#21166)
  • [Fix] Error: La_Api_V3_DeviceDepartments::assertHasDeviceDepartmentStatusManagePrivilege(): Argument #2 ($departmentId) must be of type string, null given, called in /app/public/include/La/Api/V3/DeviceDepartments.class.php (#21161)
  • [Fix] Error: La_Api_V3_DeviceDepartments::assertHasDeviceDepartmentStatusManagePrivilege(): Argument #1 ($deviceOwnerId) must be of type string, null given, called in /app/public/include/La/Api/V3/DeviceDepartments.class.php (#21160)
  • [Fix] Ticket fields listboxes are empty when open existing rule (#21154)
  • [Fix] UI dont change after incoming chat delivery event (#21118)
  • [Fix] Error: Inconsistent call participants data. There can be only one customer in CallParticipants, found: 2 in POST /api/v3/call/_startCanceled (#21108)
  • [Fix] Options in AI listbox are not visible on Windows (#21107)
  • [Fix] Selected custom field (checkboxgroup) values are not selected in created ticket (#21052)
  • [Fix] Not all Facebook messages sent by the user are fetched by LA (#21051)
  • [Fix] To solve opens a ticket assigned to a different agent (#21050)
  • [Fix] Use trusted delivery chat message provider in visitors (#21046)
  • [Fix] Non-admin roles cannot add ticket fields (#21020)
  • [Fix] The ticket is stuck in Open state and cannot be marked as Resolved/ Answered/Postponed (#20999)
  • [Fix] Conversation request already exists error occurs after transfer chat to another department (#20990)
  • [Fix] Missing ticket reply box blocker when composing a new message (#20989)
  • [Fix] Not supported message type breaks and stucks Telegram ticket (#20983)
  • [Fix] UX: Confusing activation for Telegram integration (#20980)
  • [Fix] Answer Composer: Cannot unlink deleted FlowHunt flow from Answer Composer model due to UI error (#20970)
  • [Fix] Drag and drop function to attach files doesn't work on ticket answers (#20966)
  • [Fix] Reply to all leaves recipients empty (#20962)
  • [Fix] Missing error when trying to create a ticket field definition from widget settings (#20930)
  • [Fix] Some special characters are being encoded in the new Answer assistant (#20924)
  • [Fix] Answer Assistant is not allowing to simply use only Answer Improver function (#20910)
  • [Fix] Broken agent avatar after removing the photo/image (#20902)
  • [Fix] Error during update step 5.55.4 (#20868)
  • [Fix] The 'Start chat' button is visible in tickets in customer portal in accounts in the Ticket plan (#20801)
  • [Fix] Customer portal registration email lockout via failed account creation (#20799)
  • [Fix] Files not scanned by antivirus (#20796)
  • [Fix] Ticket field Remove button does not work when the field is not saved (#20760)
  • [Fix] Failed create subject from message content (#20699)
  • [Fix] Stuck chat with error Not authorized to read messages for chat XXX in ticket XXX (#20658)
  • [Fix] Change all occurrences of flow to AI agent (#20614)
  • [Other] Refactorings and other fixes (#21390)(#21339)(#21324)(#21301)(#21299)(#21286)(#21272)(#21271)(#21204)(#21131)(#21045)(#21044)(#21017)(#20977)(#20931)(#20836)(#20834)(#20804)(#20777)(#20757)(#20704)(#20685)
  • [Patch] Telegram message is not received in LiveAgent if it is sent along with an image (#21404)