February 20, 2026
Ondrej Pok
[Patch] Failed to process viber webhook (#21327)
[Patch] Failed import facebook events (#21366)
[Patch] Visible "create ticket field definition" option for an agent role (#21303)
[Patch] Error: Failed to create TimezoneOffset from session params in La_RestApi_DbEntityHandler.class.php (#21331)
[Other] Refactorings and other fixes (#21249)
February 17, 2026
Ondrej Pok
[Patch] "Requester is not valid" error when connecting Facebook page (#21280)
February 12, 2026
Ondrej Pok
[Patch] Stuck chat with error Not authorized to read messages for chat XXX in ticket XXX (#20658)
[Patch] Microsoft outlook specific handling of OK response (#21009)
[Patch] Reports display server timezone instead of client timezone (#20960)
[Patch] Error: La_Api_V3_DeviceDepartments::assertHasDeviceDepartmentStatusManagePrivilege(): Argument #2 ($departmentId) must be of type string, null given, called in /Api/V3/DeviceDepartments.class.php (#21161)
[Patch] Problem with deserialize ticket fields (#21210)
[Patch] Move Gpf_Rules_Condition to Rule domain (#21049)
[Patch] Missing ticket fields filter in Ticket filters (#21248)
February 10, 2026
Ondrej Pok
[Patch] Stuck chat with error Not authorized to read messages for chat XXX in ticket XXX (#20658)
February 06, 2026
Ondrej Pok
[Patch] Instructions from Answer Generator should be also part of history (#20972)
[Patch] Some special characters are being encoded in the new Answer assistant (#20924)
[Patch] Non-admin roles cannot add ticket fields (#21020)
[Patch] Not supported message type breaks and stucks Telegram ticket (#20983)
[Patch] The ticket is stuck in Open state and cannot be marked as Resolved/ Answered/Postponed (#20999)
[Patch] Couldn't upload file error when trying to upload image in ticket reply tab (#21029)
[Patch] 'To solve' opens a ticket assigned to a different agent (#21050)
[Patch] Update the content of the Configuration > AI section (#20088)
[Patch] Options in AI listbox are not visible on Windows (#21107)
[Patch] Move the resolve button or make it more visible (#20838)
[Patch] 'Conversation request already exists' error occurs after transfer chat to another department (#20990)
[Patch] Allow more models for OpenAI AI provider (#20899)
[Patch] Not all Facebook messages sent by the user are fetched by LA (#21051)
[Patch] Selected custom field (checkboxgroup) values are not selected in created ticket (#21052)
[Patch] Ticket fields listboxes are empty when open existing rule (#21154)
[Patch] Answer Composer: Cannot unlink deleted FlowHunt flow from Answer Composer model due to UI error (#20970)