Recently Published Articles

  • [Fix] Click on row on departments page does no action (#17923)
  • [Fix] SLA time indicator resizes the ticket header on hover (#17918)
  • [Fix] KB portal with configured domain not synchronized with CRM (#17894)
  • [Fix] HandlerTestCase in case of an error tries to use the tested handler as a logger (#17877)
  • [Fix] Failed load info for standalone cron job (#17854)
  • [Fix] Error: Internal server error: Too many rows when calling api/v3/tickets/ticketId. (#17757)
  • [Fix] Warning: Configured Outgoing email account not found in PasswordNotificator.php. (#17624)
  • [Fix] ''You've been inactive for a longer period of time…'' system message in chat for customer is displayed multiple times as error (#17598)
  • [Fix] Error: Resource contact.css not found in panel /themes/contact/montana/contact.css in AbstractPaths.class.php (#17595)
  • [Fix] Rule info message added to a ticket but no action is done (#17290)
  • [Improvement] Undelivered Mail notifications are not fetched to LA. (#17769)
  • [Fix] Cannot assign null to property Gpf_Module_Properties::$themeId of type string (#17921)
  • [Improvement] Allow easier Delete of tickets (#17834)
  • [Improvement] Imlement new icons (#17828)
  • [Fix] The robots.txt and sitemap.php files are responding with a 500 error (#17907)
  • [Fix] Page visits tab does not work - Slim Application Error (#17902)
  • [Fix] The "Customer is typing message" red pencil icon overlaps the top bar of the ongoing chat (#17900)
  • [Fix] Broken design of "Answer suggestions" section (#17844)
  • [Fix] Missing bottom padding for ActionButtons (#17837)
  • [Fix] Warning: Failed to create review of a chat in ChatReviewerRpc.php. (#17654)
  • [Fix] File link not found exception in FileLinkFactory.php (#16684)
  • [Other] Other fixes and refactorings (#17891)
  • [Fix] Internal chat won't adapt to the changes in the height (#17865)
  • [Fix] SLA level is not attributed by rule to ticket created from email sent from agent's username (#17604)
  • [Fix] Charts in availability, load, or compliance sections cannot be unhighlighted (#15983)
  • [Other] Refactorings and other fixes (#17650)
  • [Fix] SLA time is calculated based on time when ticket is created instead when email is received in mailbox (#17742)
  • [Fix] Not possible to make succesfull call from some tickets (#17734)