Recently Published Articles

  • [Improvement] Send "from" and "limit" params from frontend to load outgoing email accounts grid (#19786)
  • [Fix] Ticket KB Suggestions plugin displays broken HTML instead of proper content (#19969)
  • [Fix] CRITICAL: array_pop(): Argument #1 ($array) must be of type array, bool given (#19963)
  • [Fix] All filter is set up with Deleted and SPAM statuses (#19951)
  • [Fix] Wrong error message Invalid Twilio credentials during adding WA number with 360Dialog (#19928)
  • [Fix] Error indicator for undelivered chat message in client does not work (#19896)
  • [Fix] UI: Chat bot screen - add option "requiredMessagesBeforeSkip" (#19877)
  • [Fix] Incorrect location and IP address when agent sends answer to new contact (#19870)
  • [Fix] Missing department related predefined answers in the Predefined Answers section for an agent role (#19821)
  • [Fix] Incoming call widget appears for a while when customer hangs up call in online IVR section while sound played (#19812)
  • [Fix] Visibility of deleted tickets in the default "All" tickets filter (#19741)
  • [Fix] Not possible to create new call from LiveAgent using SIP provider extension device (#19676)
  • [Fix] CRITICAL Error: array_shift(): Argument #1 ($array) must be of type array, bool given in CRMExtension/Module.class.php (#19527)
  • [Fix] Error: Undefined array key "content-length" in La_Model_Ivr->checkFileSize() (#19202)
  • [Fix] The recording of transferred call not uploaded to LA (#18965)
  • [Fix] Error: Trying to access array offset on value of type bool in CRMExtension/Module.class.php (#18801)
  • [Fix] Warning: foreach() argument must be of type array|object, null given in CRMExtension_Module.class.php. (#18131)
  • [Fix] Error Notification too long during ringing chat on mobile application in cyrillic (#15351)
  • [Other] Refactorings and other fixes (#19851)(#19746)(#19339)
  • [Security] SonarCloud security complains in Installler (#19929)
  • [Feature] Process incoming emails as ReceivedAnswer if From address is forwarding account (#19885)
  • [Fix] Incorrect condition validation on gamification level creation (#19935)
  • [Fix] The "First assign" SLA is not displayed in tickets with the Answered status (#19918)
  • [Fix] Attachments sent in internal chat are always opened on custom domain if available (#19916)
  • [Fix] Error: Unable to create message DTO in La_Agent_AaChatRpc.loadMessages() (#19913)
  • [Fix] Rules are corrupted (#19889)
  • [Fix] Incorrect validation on new WhatsApp ticket form (#19840)
  • [Fix] Departments in agent profile are not sorted correctly after saving (#19826)
  • [Fix] Incorrect ticket created date in CSV export from ticket grid (#19721)
  • [Fix] ConversationRequest not found in ConversationRequestSlaHandler when initiating a call (#19485)
  • [Fix] Transfering call is handling by browser and SIP device even if SIP device is not set (#18891)
  • [Other] Refactorings and other fixes (#19858)(#19848)(#19809)(#19788)(#18330)
  • [Performance] Add timeouts for ES search queries (#19683)
  • [Fix] Attachment sent via internal chat throws Both userId and author are null (#19910)
  • [Fix] Translatable strings corrections (#19867)
  • [Fix] Unable to read data immediately after previous insert/update (#19837)
  • [Fix] Tickets in Init state after migration (#19823)
  • [Fix] Ticket answer draft is removed after navigating anywhere outside the ticket (#19886)
  • [Fix] Symbol in rule name causes incorrect system message (#19836)
  • [Other] Refactorings and other fixes (#18519)(#19808)
  • [Fix] Welcome message in chat is not sent (#19893)
  • [Fix] Time rules triggered for old tickets after update to 5.52 (#19887)
  • [Fix] CRITICAL: Invalid numeric literal from La_Features_Gamification_LevelForm->add() (#19661)
  • [Fix] Tickets cannot be opened because contactid does not exist in qu_la_contacts (#18471)
  • [Other] Refactorings and other fixes (#19825)
  • [Patch] Ticket filters with "Message added" condition are not working (#19863)
  • [Patch] Tickets cannot be found by email, truncated indexing required (#19880)