Recently Published Articles

  • [Improvement] Show information that LA stores email sources only for 30 days when connecting email account (#14788)
  • [Fix] Translations with no sense. (#18956)
  • [Fix] The dictionary is not loaded. error message when setting up password in customer portal (#18951)
  • [Fix] CRITICAL: La_Api_Helper_User::getAgent(): Argument #1 ($userIdentifier) must be of type string, null given (#18949)
  • [Fix] Failed to migrate answer, resolution and assign request when sla level not exists (#18939)
  • [Fix] Lack of contextual information in strings to be corrected (#18934)
  • [Fix] Mistake in the source string to be corrected (#18929)
  • [Fix] Translatable strings corrections (#18920)
  • [Fix] Add backoff algorithm or retry-interval to RedisClientBuilder (#18905)
  • [Fix] Slim application error on local env after newly created environment (#18890)
  • [Fix] Ticket not reopened when transferred to department inaccessible by agent (#18771)
  • [Fix] Not possible to re-create a previously deleted agent (#18710)
  • [Fix] Not possible to select a ticket via the Search button in mass action "Merge into" (#18670)
  • [Fix] AI Assistant not retaining new lines (#18665)
  • [Fix] RecoverableProjectionError version_conflict_engine_exception in TicketSearch (#18659)
  • [Fix] CRITICAL: Object of class Model_EmailMessage_AttachmentId could not be converted to string in UrlGenerator.php (#18451)
  • [Performance] ReindexAllTicketsJob is rescheduled to static queue and not in batch (#18865)
  • [Other] Refactorings and other fixes (#18791)(#18745)(#18744)(#18589)
  • [Improvement] Delete unnecessary translations (#18924)
  • [Improvement] Translatable strings corrections (#18913)
  • [Improvement] Customer portal paths unification (#18783)
  • [Fix] Make voice run locally without modifying any files (#18861)
  • [Fix] Error logs from EmailSender module are written to general php error log instead of la_logs file of particular account (#18845)
  • [Fix] ERROR: Invalid key ID. Must be integer greater than 1000000 in YamlApikeyRepository.php (#18788)
  • [Fix] Imbalance on cluster load in US-TX Elasticsearch cluster (#18514)
  • [Fix] "More" button doesn't work after a ticket transfer (#18177)
  • [Fix] APIv1 /reports/ranking doesn't return the validity status (#17925)
  • [Performance] Temporary disable redis cache for settings and plugin settings (#18909)
  • [Other] Refactorings and other fixes (#18855)(#18707)
  • [Patch] Incoming email accounts are failing due to error "Failed to create incoming email aggregate" (#18903)
  • [Patch] Emails that already exist in qu_la_mail_identifiers are fetched to tickets (#18908)
  • [Patch] Temporary disable redis cache for settings and plugin settings (#18909)
  • [Partially patched] Auto-reply sent from LA to connected incoming email account fetches itself (#18906)
  • [Patch] Incoming email accounts are failing due to error "Failed to create incoming email aggregate" (#18903)
  • [Improvement] Okta SSO - support for more "Organization URLs" (#18477)
  • [Fix] Custom languages in use affecting login page (#18860)
  • [Fix] CRITICAL: Object of class Qu_La_EmailSender_Application_Model_AccountType could not be converted to string (#18849)
  • [Fix] Fast sequential call from the same ticket cause call stuck (#18552)
  • [Fix] Duplicated outbound call (#18426)
  • [Fix] Rename of the department is case insensitive (#18320)
  • [Fix] Some emails are not processed to tickets and have duplicate in qu_la_mail_identifiers (#18056)
  • [Other] Refactorings and other fixes (#18793)(#18718)