[Improvement] IVR TextArea (change IVR action) in Rules should resize automatically on larger screens (#25655)
[Improvement] Provide FlowHunt with ticket ID when chat with chatbot starts (#25535)
[Improvement] Add option to setup custom store name in Shopify plugin (#25421)
[Improvement] Auto-refresh the maintenance 503 page so users return automatically after an upgrade (#25321)
[Improvement] Create a nice public page for the maintenance 503 response (#25309)
[Improvement] Disable buttons to connect Facebook & Instagram in Getting started on trials (#21726)
[Improvement] Disable buttons in Getting started for features that are not available for account (#21725)
[Fix] Draft autosave clones every inline image/attachment file + creates a temp_file row on each save, regardless of viewers (#27387)
[Fix] Inactivity time is counted from the moment the customer gets into the queue (#27386)
[Fix] Chat picked up from a Knowledge Base ticket ("My tickets") leaves the customer widget stuck seeking/waiting (#27350)
[Fix] Embedded chat upload-failed error shows literal #…# in its text instead of a translated message (#27333)
[Fix] WhatsApp (360dialog) replies fail for customers who use a WhatsApp username instead of a phone number (#27283)
[Fix] CRM usage stats: slaRules reports SLA levels, and SLA rules are not reported at all (#27225)
[Fix] New ticket email template variables {$conversationCode} and {$conversationUrlCode} render empty (#27197)
[Fix] Clicking "Start chat again" on an already-resolved ticket can leave it permanently stuck showing "Chatting" (#27175)
[Fix] Customer chat widget does not show the AI agent the customer is chatting with (#27074)
[Fix] Bad design of Create dispatch rule window (#26982)
[Fix] OAuth/MCP consent form blocked by agent-panel CSP (#26894)
[Fix] qaUp fails on cold cache: cacheWarmup.php runs without memory_limit override in server-builder (#26892)
[Fix] 360dialog WhatsApp number cannot be added — isWhatsAppNumberAssociatedWithAccount always fails due to empty phone_numbers in WABA-level webhook response (#26862)
[Fix] Dark blue theme: "+" button shows grey square background in active/selected state (#26854)
[Fix] Rule delete permanently fails once a tenant has over 1000 rules on the same trigger (#26852)
[Fix] ChatEventBus reports agent-only push events as server errors instead of ignoring them (#26833)
[Fix] Customer portal hides the agent-rating widget for email answers (#26811)
[Fix] Microsoft 365 shared mailbox outgoing setup blocked due to error "Shared email is not valid" (#26795)
[Fix] Agent rating disappears from the ticket (#26784)
[Fix] Visitors can start multiple chats by clicking the 'Chat' button multiple times (#26758)
[Fix] Available agents don't receive queued chats due to old, un-cleared queue entries (#26755)
[Fix] Agent panel shows chat input based on ticket participation, not chat operator set (follow-up to #26475) (#26745)
[Fix] worktree setup script nests copied .idea subdirectories instead of merging them (#26720)
[Fix] Auto-generated contact/company/visitor names are never translated (#26700)
[Fix] SLA rule found with a corrupted "change SLA level" reference, causing repeated execution failures with no way to diagnose it in the UI (#26679)
[Fix] Answer status remains Scheduled unless you close the ticket tab and open it again (#26678)
[Fix] CRM plugin "login as user" crashes agents during a live app version rollout (#26676)
[Fix] Expected string while object given error occurs during editing rule with conditions (#26647)
[Fix] Standalone icons_mapping.css has no working la-icon-font @font-face (#26636)
[Fix] Chatbot avatar disappears after ~3 days (#26626)
[Fix] Agent image not displayed on answers due to wrong URL (#26610)
[Fix] Language listbox search doesn't match bracketed translated name / code shown in item label (#26581)
[Fix] Stuck chat: rc not cleared, co-occurring with Aurora chat-read "Connection refused" error (#26577)
[Fix] Facebook comment import crashes when the parent comment hasn't been imported into LiveAgent yet (#26558)
[Fix] Custom CSS silently stripped when switching design on Contact Form / Call Button / Suggestion Button (#26524)
[Fix] Local dev: spamassassin container fails to pull on Apple Silicon (arm64 image dropped from latest) (#26489)
[Fix] Setting State of missed chats doesn't work (#26485)
[Fix] Chat message input field is displayed to the agent even if the chat was not answered by this agent (#26475)
[Fix] generateWidget.php marks error responses cacheable for a year (#26440)
[Fix] Rule editor crashes with TypeError when reopening a rule containing an "email header" condition (#26425)
[Fix] Chats-list COUNT(*) examines 1.83M rows per poll, saturating qla-prod-ec1-la-db-16-master-2 at 92% CPU (#26423)
[Fix] Button widget from FlowHunt doesn't work in the LiveAgent chat window (#26422)
[Fix] Disabling X (Twitter) leaves content area blank on return to #TwitterChannel (#26413)
[Fix] FlowHunt chatbot: attachment sent without text never calls /invoke, chat loads indefinitely (#26410)
[Fix] "InvalidCharacterError" error displayed when you activate or deactivate chat buttons (#26401)
[Fix] Incoming email lost due to a decoding error in the subject line (#26395)
[Fix] WhatsApp username (BSUID) search never matches: keyword field queried with an analyzer that lowercases and splits on the dot (#26371)
[Fix] Agent replacement from delete-agent dialog is not applied to Automation Rules (#26359)
[Fix] System shows the name of the first agent in the Chats overview section even after the chat was taken over by a different agent (#26354)
[Fix] Customer portal ticket page fails when a chat widget has no online/offline status set (#26314)
[Fix] Note ticket creation throws FATAL TypeError when department id is missing - catch(Exception) guard doesn't catch it (#26299)
[Fix] SQL 1064 (near '' at line 1) when creating a custom filter with zero conditions (#26297)
[Fix] MysqlConditionRepository: unreachable catch clause and missed transaction rollback on PDOException (#26296)
[Fix] Public KB article page returns 500 (SQL 1064) when article has no visible message group (#26295)
[Fix] Email fetched into LiveAgent without body — content replaced with an empty 2-byte attachment (#26282)
[Fix] SIP trunk username accepts characters illegal in a SIP URI ([, >, etc.) — only @ is ever checked, failure surfaces as opaque ARI 500 (#26239)
[Fix] Chat stuck in queue after department transfer — wrong department label on queue entry; reproduces with single agent in both departments (#26188)
[Fix] Local provisioning reports success even when terraform apply fails (#26161)
[Fix] DynamoDB tables with a range-key GSI have a perpetual diff against dynamodb-local and cannot be replaced (#26160)
[Fix] Manual chatbot handover breaks message grouping and alignment (#26087)
[Fix] Ticket assignment/transfer re-queues phone calls off a stale service_requested flag with no live-call check (#26079)
[Fix] Adding a lot of condition groups between OR operator to the rule results in the new condition group being saved to the previous condition group with AND operator (#26043)
[Fix] Chat widget session parsing crashes with "Unable to parse request body" on malformed JSON (#26036)
[Fix] MCP add_note returns "Row does not exist" despite note being created successfully (#25980)
[Fix] Bug: AI Agent Runs report lists only 10 runs (#25904)
[Fix] fix(event-router): EventConsumer breaks per-entity event ordering and silently drops events on retry exhaustion (#25827)
[Fix] Corrupt attachment row in internal chat 500s the entire history page instead of being skipped (#25710)
[Fix] Live note/page-visit updates not delivered when a ticket's owner changes mid-view (merge or reassignment) (#25706)
[Fix] fix: Stop logging user-facing Facebook reply-length validation as an error (#25644)
[Fix] Ticket is not assigned to agent by a rule if condition and action use different departments (#25563)
[Fix] Third-party API keys locked out of POST /calls/{id}/messages — scope tightened call.write → call.process (v5.65.5) (#25276)
[Fix] fix(event-router): unbounded queue and task fan-out cause RSS growth in EventConsumer (#24807)
[Fix] Online Visitors page shows "Data error" when a visitor's stored URL or referrer contains non-UTF-8 bytes (#24506)
[Fix] Internal chat skip words in between <> brackets (#26116)
[Performance] Expired temp files are never deleted — ExpiredTempFileCleaner re-runs every minute and deletes nothing (30M+ rows in ec1) (#27022)
[Other] Refactorings and other fixes (#27205)(#27156)(#26990)(#26924)(#26870)(#26847)(#26792)(#26704)(#26702)(#26699)(#26661)(#26653)(#26536)(#26494)(#26466)(#26421)(#26402)(#26350)(#26334)(#26248)(#26223)(#26192)(#26118)(#25929)(#25533)(#25282)(#25116)(#23554)(#23296)(#23277)(#21211)
