Recently Published Articles

  • [Patch] Freshdesk plugin: authenticate only using API key (#20838)
  • [Other] Refactorings and other fixes (#20862)
  • [Improvement] Implement ticket draft module (#20641)
  • [Fix] ` Argument #1 must be of type array, string given, called in LegacyMessageBuilder.php` (#20846)
  • [Fix] SearchableContent::addContentText(): Argument #1 ($content) must be of type string, null given (#20843)
  • [Fix] Something went wrong error when sending predefined answers with attachments via WhatsApp channel (#20791)
  • [Fix] Warning: foreach() argument must be of type array|object, null given in FetchTweets (#20784)
  • [Fix] Action Initiator Not Recognized in Rules (#20779)
  • [Fix] You are not authorized to perform this action in Chat widget (#20763)
  • [Fix] Service state doesn't retain enabled state in agent's details (#20711)
  • [Fix] Language translation % in older accounts is not updated (#20609)
  • [Fix] Zendesk migration plugin does not work (#20481)
  • [Fix] The sentence "Connecting to chatbot…" in chat window is translated to user's browser language (#20479)
  • [Fix] Warning: getimagesize(): Corrupt JPEG data: <n> extraneous bytes before marker in La_Agent_LogoUpload.upload (#20040)
  • [Fix] CRITICAL: imagealphablending(): Argument #1 ($image) must be of type GdImage, bool given in ImageResizer.class.php (#19117)
  • [Fix] Warning: imagecreatefromjpeg(): gd-jpeg: JPEG library reports unrecoverable error: Bogus Huffman table definition in ImageResizer.class.php. (#18218)
  • [Performance] Unnecessary repeated SQL during authorization (#20818)
  • [Other] Refactorings and other fixes (#20548)
  • [Patch] Voice service availability indicator switches to "red" when agent handle outgoing calls via SIP device (#20800)
  • [Patch] Service state doesn't retain enabled state in agent's details (#20711)
  • [Patch] Action Initiator Not Recognized in Rules (#20779)
  • [Patch] SearchableContent::addContentText(): Argument ($content) must be of type string, null given (#20843)
  • [Patch] The sentence "Connecting to chatbot…" in chat window is translated to user's browser language (#20479)
  • [Patch] Zendesk migration plugin does not work (#20481)
  • [Patch] New Nicereply integration does not work (#20735)
  • [Improvement] Changes in Answer assistant UI (#20688)
  • [Improvement] Add support for .webp file in LiveAgent image upload (#20527)
  • [Improvement] Add tracking to FlowHunt (#20391)
  • [Improvement] Connect office 365 shared mailbox via OAuth (#14135)
  • [Fix] Incorrect icon links for attachments tabs (Whatsapp channel) (#20842)
  • [Fix] System message about disconnected chat is not displayed automatically in a renewed chat (#20833)
  • [Fix] Data error. Please try again later error when scrolling down to see previous tickets in filter (#20811)
  • [Fix] TypeError: Argument #1 must be of type La_Model_Conversation_Service, null given in ModelUserServiceTest (#20808)
  • [Fix] Improve radio buttons in dialogs for MS shared email accounts (#20801)
  • [Fix] Voice service availability indicator switches to "red" when agent handle outgoing calls via SIP device (#20800)
  • [Fix] Data error displayed when adding contact to a company: Search query is empty or too long (#20798)
  • [Fix] Dashboard > Departments: data error displaed on the OnlineStatus (#20797)
  • [Fix] Failed to build PhonesPresenter without device_statuses column (#20794)
  • [Fix] Messages from different eBay customers are incorrectly merged into the same ticket (#20786)
  • [Fix] Contact widget language filter returns incorrect results (#20781)
  • [Fix] Failed load rule for agent rated (#20768)
  • [Fix] New Nicereply integration does not work (#20735)
  • [Fix] Translatable strings correction (#20675)
  • [Fix] API v3 filters to retrieve list of contacts or companies accept parameter datecreated instead of date_created (#20635)
  • [Fix] Email template variable is added at the end of body (#20632)
  • [Fix] Agent who picked up the chat cannot see the messages from customer nor end the chat (#20598)
  • [Fix] Unstable phpUnit test ServiceTest::testGoOfflineAndOnline (#20055)
  • [Fix] InvalidArgumentException: Invalid value for 'type', must be one of ... when calling api/v3/tickets/{ticketId}/messages (#19032)
  • [Other] Refactorings and other fixes (#20755)(#20750)(#20703)(#20702)(#20633)(#19996)
  • [Patch] Use eBayId instead of Feedback-id (#20786)
  • [Other] Refactorings and other fixes (#20780)