Recently Published Articles

  • [Fix] Trim content for ES index after conversion from HTML to plain (#19506)
  • [Fix] Voicemail recording doesn't exists in the ticket (#19440)
  • [Fix] Incoming call from anonymous number gets stuck (#19463)
  • [Fix] Agent profile cannot be saved with chat feature disabled (#19470)
  • [Fix] Zendesk_Task: Article\Model\Text::__construct(): Argument #1 ($text) must be of type string (#19010)
  • [Fix] During Freshdesk migration KB articles migrated without images, videos and HTML formatting (#19371)
  • [Improvement] Add filter to "Manage department members and roles" grid (#19363)
  • [Feature] Make contact in Chats overview clickable (#16193)
  • [Fix] Strange order of departments in New > New email (#19376)
  • [Fix] Opening ticket in popup cause Something went wrong error (#19364)
  • [Fix] Unread messages counter should be displayed only if agent is scrolled (#19357)
  • [Fix] Opening of a new ticket from call take long time (#19197)
  • [Fix] Merging tickets is counted as Answers in agent Performance report (#19051)
  • [Other] Other fixes and refactorings (#19389)(#19417)(#19399)
  • [Fix] Display order of messages in internal chat is broken (#19397)
  • [Fix] Filter for agent name in Department members should not be case sensitive (#19356)
  • [Fix] Mail outbox doesn't work with TIMEZONE setting correctly (#19304)
  • [Fix] API key authentication does not work to access files through scripts/file.php (#19258)