4.29.4.4

  • [Feature] add unanswered call stats for Twilio calls (#3542)
  • [Feature] add new external and unanswered stats for Digitale calls (#3542)
  • [Feature] validate forwarding email account in same order as mentioned in wizard (#3556)
  • [Feature] Jira Servicedesk issues import (#3385)
  • [Feature] forwarded mail messages now display 'To' and 'Cc' headers (#3499)
  • [Feature] add department into call ring notification (#1889)
  • [Feature] forwarded message template add 'To' and 'Cc' header. (#2721)
  • [Feature] allow forward and split of phone message group (#2185)

  • [Feature] separate reply and 'reply to all' option in email ticket (#2659)

  • [Fix] hide Start chat button in My Ticket when Chat is not available (#3470)
  • [Fix] allow send messages during KB start chat (#3427)
  • [Fix] display permissions error for Knowledgebase create/edit form (#3481)
  • [Fix] calculate 'days ago' in conversations as time differences between dates (#2721)
  • [Fix] html messages now show in popup with quoted text (#1970)
  • [Fix] broken Forward action in forum post and suggestion ticket (#3509)
  • [Fix] wrong shift to anchors in several KB themes
  • [Fix] wrong tickets and messages time in browsers mobile view (#979)
  • [Fix] move all associated entities when deleting department (#1811)
  • [Fix] creating category from create article dialog doesn't work (#3357)
  • [Fix] unable to change method to POST in the Custom plugin configuration (#3474)
  • [Fix] Zendesk import does not allow change details for unknown users (#3460)
  • [Fix] wrong input aligning in postpone rule action (#3463)
  • [Fix] email field is visible in kb whenever email is not exactly specified (#3426)