LiveAgent

5.69.5.20261006143044

Wed, 07 Oct 2026 00:00:00 +0000

[Feature] Widget: show typing indicator while a chat AI operator takes its turn (#27453)
[Feature] ICU MessageFormat support for translations (server, templates, GWT client) (#27418)
[Feature] Voice: live call transcription with participant attribution (#27078)
[Feature] Add reply_via_instagram_dm AI agent tool for the Instagram Direct Messages channel (#26806)
[Feature] Message translation — Stage 1: on-demand inbound message translation (MessageContentTranslation module) (#25515)
[Security] Security improvements (#27355)
[Improvement] AI provider "Supports" list is outdated (merge Answer Composer/Improver, add Ticket Summary and Message translation) (#27581)
[Improvement] Message translation configuration page does not follow the design and the Ticket summary activation pattern (#27558)
[Improvement] Message translation: ticket view UI does not match the design (translation switch, Translate all) (#27554)
[Improvement] AI operator keeps answering a chat while a human agent is present; leave on TransferAccepted instead of in the transfer tool (#27511)
[Improvement] Skip design gallery on widget creation and apply a default (#27246)
[Improvement] Chat action panel: "Take over from AI" button to remove the AI operator without transfer/end (#26831)
[Improvement] Trim RESPONSE_PUBLIC agent projection returned to visitors via La_Rpc_User.load (#26373)
[Improvement] Implement capped mailbox picker (list + fallback) for MS OAuth shared mailbox (incoming and outgoing) (#26088)
[Improvement] Add the option to unselect the requester when changing the ticket owner (#25361)
[Fix] Message translation config entry missing under Configuration > AI because the entitlement flag is stored as 'Y' but read only as 'A' (#27543)
[Fix] CrawlerGuard empty 200 response gets cached by Varnish and served to real visitors (chat button script empty) (#27540)
[Fix] Creating a contact group with an emoji in its name fails (#27308)
[Fix] GWT Translation.addParam() puts a value into the wrong placeholder when an earlier argument contains %s (#27281)
[Fix] Downloaded call recording file has no extension, preventing local playback (#27150)
[Fix] Agent panel conversation stops rendering (and never recovers) if the AgentMessageGroupFactory code-split fragment fails to load (#26752)
[Fix] Widget loader has no dedupe/teardown: re-running the embed snippet creates a new widget + iframes each time, causing sustained request loops in SPA embeds (#26400)
[Fix] GWT Translation.addParam has no positional placeholder support, so a reordered translation silently swaps arguments (#26330)
[Fix] Lang::_replaceArgs throws an uncaught ValueError on a message containing a bare % (#26324)
[Fix] Embedded chat widget cut off by mobile dynamic address bar (#26227)
[Fix] The context variable - contains - X rule is not executed if the value has non-English language characters (#25588)
[Fix] Calls History CSV export fails for large call histories (#23419)
[Other] Refactorings and other fixes (#27477)(#27426)(#27354)

5.69.4.20260930071354

Wed, 30 Sep 2026 00:00:00 +0000

[Feature] Pay a chat AI operator's turns from a budget set on the chat button (#27158)
[Feature] Voice: live call transcription with participant attribution (#27078)
[Feature] Support inbound WhatsApp interactive replies (button/list/nfm) over 360dialog (#26611)
[Feature] Escalation watchdog for an unresponsive bot (#26484)
[Feature] Chat AI operator configuration and initiation (#26483)
[Feature] Trigger AI operator turns in a live chat (#26482)
[Feature] Support multiple expected completion tools in AI agent runs (#26481)
[Feature] Add chat MCP tools: transfer_chat + end_chat (#26398)
[Feature] Add chat MCP tools: get_chat_messages + answer_chat (#26382)
[Feature] Add GA4 named events for agent-panel view, set-password page, and missing channel integrations (#26369)
[Feature] Add "Reply via email" tool to MCP server (#26101)
[Feature] Message translation — Stage 1: on-demand inbound message translation (MessageContentTranslation module) (#25515)
[Security] Security improvements (#27184)(#27166)(#27094)(#26692)(#26375)(#26374)(#26372)(#26253)(#26201)(#26140)(#23579)
[Improvement] Add Rector for mechanical refactors across many files (#27357)
[Improvement] Add GPT 6 Luna and Sol models for OpenAI AI provider (#27297)
[Improvement] Document safe branch-freshness check before rebase/force-push (git merge-base pitfall caused dropped commits) (#27233)
[Improvement] Serve the AI agent screens their chat-button usage and picker facts (#27159)
[Improvement] Let a chat AI operator answer in Markdown (#27157)
[Improvement] Send one welcome email at the end of the install, chosen by the owner's login method (#27130)
[Improvement] Activate the requested SSO service on the tenant before the owner exists (#27126)
[Improvement] Add an explicit owner login method to the install request instead of an optional password (#27120)
[Improvement] Allow personal MCP OAuth from native/desktop AI assistants (e.g. Claude Code) (#27111)
[Improvement] Make a login attempt against an agent with no password take the same time as one against an agent with a password (#27087)
[Improvement] Give AI agents an explicit type so chat eligibility is declared, not derived (#27082)
[Improvement] Require verified email before matching a Google SSO login to an agent (#27080)
[Improvement] Worktree hooks create slots EnterWorktree cannot reach (#27063)
[Improvement] Support connecting Google Gemini and OpenAI personal AI agents to the personal MCP server via OAuth (#27058)
[Improvement] Add GPT 6 Astra model for OpenAI AI provider (#26985)
[Improvement] Chat start is refused for an offline department even when its widget has an AI agent configured (#26849)
[Improvement] Make local PHP test coverage actionable for Claude Code and Codex (#26846)
[Improvement] Improve dark theme (Obsidian) rendering of HTML emails: adaptive colour remapping instead of flattening (#26718)
[Improvement] Align legacy file.php inline view caching with the new attachment endpoint (#26659)
[Improvement] Client dictionary is served no-store, re-downloaded on every panel and widget open (#26646)
[Improvement] Ticket attachment and inline-image view responses are uncacheable (max-age=0, no validators) (#26645)
[Improvement] Minimize the static and templated error pages (#26630)
[Improvement] Add new 3.7 and 3.8 flash model for Gemini AI provider (#26560)
[Improvement] Tracker widget (trackjs.php) ships legacy IE compatibility code (json2 polyfill, duplicated attachEvent fallbacks) to every visitor (#26540)
[Improvement] Voice: index call transcript text in Elasticsearch for full-text search (#26522)
[Improvement] Legacy Svelte dev harnesses: icon @font-face uses var() inside url() and never works (#26447)
[Improvement] Fonts and SVG have no cache policy; remove dead .eot/.ttf font sources (#26445)
[Improvement] Widget fonts: no font-display (FOIT) and three dead @font-face overrides (#26442)
[Improvement] bus.html is served with no Cache-Control despite a version-busted URL (#26438)
[Improvement] Serve content-hashed widget assets as immutable: GWT permutations and webpack bundles are capped at 6 hours (#26436)
[Improvement] Consolidate crawler user-agent lists: PHP Lib_Crawler and WebCrawler are stale 5-entry copies (#26427)
[Improvement] Move ref out of the widget iframe query string into the URL fragment so the browser cache key is stable (#26403)
[Improvement] Chat widget session bootstrap fires a full-row la_contacts rewrite + ES reindex on every load (#26379)
[Improvement] Support "allow_custom_css" flag in chat and contact form theme definitions (#26218)
[Improvement] Implement capped mailbox picker (list + fallback) for MS OAuth shared mailbox (incoming and outgoing) (#26088)
[Improvement] Improve message-group timestamp display (too verbose, redundant hover) (#25961)
[Improvement] IVR TextArea (change IVR action) in Rules should resize automatically on larger screens (#25655)
[Improvement] Provide FlowHunt with ticket ID when chat with chatbot starts (#25535)
[Improvement] Add option to setup custom store name in Shopify plugin (#25421)
[Improvement] Auto-refresh the maintenance 503 page so users return automatically after an upgrade (#25321)
[Improvement] Create a nice public page for the maintenance 503 response (#25309)
[Improvement] Disable buttons to connect Facebook & Instagram in Getting started on trials (#21726)
[Improvement] Disable buttons in Getting started for features that are not available for account (#21725)
[Fix] Draft autosave clones every inline image/attachment file + creates a temp_file row on each save, regardless of viewers (#27387)
[Fix] Inactivity time is counted from the moment the customer gets into the queue (#27386)
[Fix] Chat picked up from a Knowledge Base ticket ("My tickets") leaves the customer widget stuck seeking/waiting (#27350)
[Fix] Embedded chat upload-failed error shows literal #…# in its text instead of a translated message (#27333)
[Fix] WhatsApp (360dialog) replies fail for customers who use a WhatsApp username instead of a phone number (#27283)
[Fix] CRM usage stats: slaRules reports SLA levels, and SLA rules are not reported at all (#27225)
[Fix] New ticket email template variables {$conversationCode} and {$conversationUrlCode} render empty (#27197)
[Fix] Clicking "Start chat again" on an already-resolved ticket can leave it permanently stuck showing "Chatting" (#27175)
[Fix] Customer chat widget does not show the AI agent the customer is chatting with (#27074)
[Fix] Bad design of Create dispatch rule window (#26982)
[Fix] OAuth/MCP consent form blocked by agent-panel CSP (#26894)
[Fix] qaUp fails on cold cache: cacheWarmup.php runs without memory_limit override in server-builder (#26892)
[Fix] 360dialog WhatsApp number cannot be added — isWhatsAppNumberAssociatedWithAccount always fails due to empty phone_numbers in WABA-level webhook response (#26862)
[Fix] Dark blue theme: "+" button shows grey square background in active/selected state (#26854)
[Fix] Rule delete permanently fails once a tenant has over 1000 rules on the same trigger (#26852)
[Fix] ChatEventBus reports agent-only push events as server errors instead of ignoring them (#26833)
[Fix] Customer portal hides the agent-rating widget for email answers (#26811)
[Fix] Microsoft 365 shared mailbox outgoing setup blocked due to error "Shared email is not valid" (#26795)
[Fix] Agent rating disappears from the ticket (#26784)
[Fix] Visitors can start multiple chats by clicking the 'Chat' button multiple times (#26758)
[Fix] Available agents don't receive queued chats due to old, un-cleared queue entries (#26755)
[Fix] Agent panel shows chat input based on ticket participation, not chat operator set (follow-up to #26475) (#26745)
[Fix] worktree setup script nests copied .idea subdirectories instead of merging them (#26720)
[Fix] Auto-generated contact/company/visitor names are never translated (#26700)
[Fix] SLA rule found with a corrupted "change SLA level" reference, causing repeated execution failures with no way to diagnose it in the UI (#26679)
[Fix] Answer status remains Scheduled unless you close the ticket tab and open it again (#26678)
[Fix] CRM plugin "login as user" crashes agents during a live app version rollout (#26676)
[Fix] Expected string while object given error occurs during editing rule with conditions (#26647)
[Fix] Standalone icons_mapping.css has no working la-icon-font @font-face (#26636)
[Fix] Chatbot avatar disappears after ~3 days (#26626)
[Fix] Agent image not displayed on answers due to wrong URL (#26610)
[Fix] Language listbox search doesn't match bracketed translated name / code shown in item label (#26581)
[Fix] Stuck chat: rc not cleared, co-occurring with Aurora chat-read "Connection refused" error (#26577)
[Fix] Facebook comment import crashes when the parent comment hasn't been imported into LiveAgent yet (#26558)
[Fix] Custom CSS silently stripped when switching design on Contact Form / Call Button / Suggestion Button (#26524)
[Fix] Local dev: spamassassin container fails to pull on Apple Silicon (arm64 image dropped from latest) (#26489)
[Fix] Setting State of missed chats doesn't work (#26485)
[Fix] Chat message input field is displayed to the agent even if the chat was not answered by this agent (#26475)
[Fix] generateWidget.php marks error responses cacheable for a year (#26440)
[Fix] Rule editor crashes with TypeError when reopening a rule containing an "email header" condition (#26425)
[Fix] Chats-list COUNT(*) examines 1.83M rows per poll, saturating qla-prod-ec1-la-db-16-master-2 at 92% CPU (#26423)
[Fix] Button widget from FlowHunt doesn't work in the LiveAgent chat window (#26422)
[Fix] Disabling X (Twitter) leaves content area blank on return to #TwitterChannel (#26413)
[Fix] Private API v4 /api/private/account-usage-stats missing ApiV4Authorization attribute — CRM cannot retrieve usage stats (#26412)
[Fix] FlowHunt chatbot: attachment sent without text never calls /invoke, chat loads indefinitely (#26410)
[Fix] "InvalidCharacterError" error displayed when you activate or deactivate chat buttons (#26401)
[Fix] Incoming email lost due to a decoding error in the subject line (#26395)
[Fix] WhatsApp username (BSUID) search never matches: keyword field queried with an analyzer that lowercases and splits on the dot (#26371)
[Fix] Agent replacement from delete-agent dialog is not applied to Automation Rules (#26359)
[Fix] System shows the name of the first agent in the Chats overview section even after the chat was taken over by a different agent (#26354)
[Fix] Customer portal ticket page fails when a chat widget has no online/offline status set (#26314)
[Fix] Note ticket creation throws FATAL TypeError when department id is missing - catch(Exception) guard doesn't catch it (#26299)
[Fix] SQL 1064 (near '' at line 1) when creating a custom filter with zero conditions (#26297)
[Fix] MysqlConditionRepository: unreachable catch clause and missed transaction rollback on PDOException (#26296)
[Fix] Public KB article page returns 500 (SQL 1064) when article has no visible message group (#26295)
[Fix] Email fetched into LiveAgent without body — content replaced with an empty 2-byte attachment (#26282)
[Fix] SIP trunk username accepts characters illegal in a SIP URI ([, >, etc.) — only @ is ever checked, failure surfaces as opaque ARI 500 (#26239)
[Fix] Chat stuck in queue after department transfer — wrong department label on queue entry; reproduces with single agent in both departments (#26188)
[Fix] Local provisioning reports success even when terraform apply fails (#26161)
[Fix] DynamoDB tables with a range-key GSI have a perpetual diff against dynamodb-local and cannot be replaced (#26160)
[Fix] Manual chatbot handover breaks message grouping and alignment (#26087)
[Fix] Ticket assignment/transfer re-queues phone calls off a stale service_requested flag with no live-call check (#26079)
[Fix] Adding a lot of condition groups between OR operator to the rule results in the new condition group being saved to the previous condition group with AND operator (#26043)
[Fix] Chat widget session parsing crashes with "Unable to parse request body" on malformed JSON (#26036)
[Fix] MCP add_note returns "Row does not exist" despite note being created successfully (#25980)
[Fix] Bug: AI Agent Runs report lists only 10 runs (#25904)
[Fix] fix(event-router): EventConsumer breaks per-entity event ordering and silently drops events on retry exhaustion (#25827)
[Fix] Corrupt attachment row in internal chat 500s the entire history page instead of being skipped (#25710)
[Fix] Live note/page-visit updates not delivered when a ticket's owner changes mid-view (merge or reassignment) (#25706)
[Fix] fix: Stop logging user-facing Facebook reply-length validation as an error (#25644)
[Fix] Ticket is not assigned to agent by a rule if condition and action use different departments (#25563)
[Fix] Third-party API keys locked out of POST /calls/{id}/messages — scope tightened call.write → call.process (v5.65.5) (#25276)
[Fix] fix(event-router): unbounded queue and task fan-out cause RSS growth in EventConsumer (#24807)
[Fix] Online Visitors page shows "Data error" when a visitor's stored URL or referrer contains non-UTF-8 bytes (#24506)
[Fix] Canned message repository lacks first-class authorization context (#23833)
[Fix] Intercom migration crashes with TypeError on null author field (#23617)
[Fix] ContactFormAuthenticator::getSessionId crashes with TypeError when D parameter is an array (chat/contact.php) (#23370)
[Fix] Facebook event processor crashes on deleted objects — error #100 "Object does not exist" not handled (#22713)
[Fix] SLA resolution pause fails with 1-second timestamp ordering issue on agent reply (#22606)
[Fix] Facebook comment processor throws exception when adding comment to closed ticket (#22261)
[Fix] PurgedTicketUserRemover TASK spams cron tasks (#21449)
[Fix] Internal chat skip words in between <> brackets (#26116)
[Performance] Expired temp files are never deleted — ExpiredTempFileCleaner re-runs every minute and deletes nothing (30M+ rows in ec1) (#27022)
[Other] Refactorings and other fixes (#27205)(#27156)(#26990)(#26924)(#26870)(#26847)(#26792)(#26704)(#26702)(#26699)(#26661)(#26653)(#26536)(#26494)(#26466)(#26421)(#26402)(#26350)(#26334)(#26248)(#26223)(#26192)(#26118)(#25929)(#25533)(#25282)(#25116)(#23554)(#23296)(#23277)(#21211)

5.68.8.20260930062724

Wed, 30 Sep 2026 00:00:00 +0000

[Feature] Support inbound WhatsApp interactive replies (button/list/nfm) over 360dialog (#26611)
[Fix] WhatsApp (360dialog) replies fail for customers who use a WhatsApp username instead of a phone number (#27283)
[Other] Refactorings and other fixes (#27305)

5.68.8.20260917113217

Thu, 17 Sep 2026 00:00:00 +0000

[Fix] generateWidget.php marks error responses cacheable for a year (#26440)
[Fix] Agent rating disappears from the ticket (#26784)
[Fix] Microsoft 365 shared mailbox outgoing setup blocked due to error "Shared email is not valid" (#26795)
[Fix] Customer portal hides the agent-rating widget for email answers (#26811)
[Fix] Expired temporary files are now cleaned up correctly (#27022)
[Other] Refactorings and other fixes (#26921)(#26938)

5.68.8.20260911101512

Fri, 11 Sep 2026 00:00:00 +0000

[Feature] Add GA4 named events for agent-panel view, set-password page, and missing channel integrations (#26369)
[Improvement] Disable buttons in Getting started for features that are not available for account (#21725)
[Improvement] Disable buttons to connect Facebook & Instagram in Getting started on trials (#21726)
[Improvement] Move ref out of the widget iframe query string into the URL fragment so the browser cache key is stable (#26403)
[Improvement] Widget pages load the agent-panel webpack bundles unconditionally: stringutils 117 KB gz is markdown + html-to-text tooling visitors rarely need (#26632)
[Improvement] Align legacy file.php inline view caching with the new attachment endpoint (#26659)
[Fix] Manual chatbot handover breaks message grouping and alignment (#26087)
[Fix] Getting Started "Connect social media": 400 on "Next step" and missing "Skip this step" when all channels locked (#26143)
[Fix] FlowHunt chatbot: attachment sent without text never calls /invoke, chat loads indefinitely (#26410)
[Fix] Rule editor crashes with TypeError when reopening a rule containing an "email header" condition (#26425)
[Fix] Available agents don't receive queued chats due to old, un-cleared queue entries (#26755)
[Other] Refactorings and other fixes (#26402)(#26897)

5.68.8.20260907200528

Mon, 07 Sep 2026 00:00:00 +0000

[Improvement] Serve content-hashed widget assets as immutable: GWT permutations and webpack bundles are capped at 6 hours (#26436)
[Improvement] bus.html is served with no Cache-Control despite a version-busted URL (#26438)
[Improvement] Fonts and SVG have no cache policy; remove dead .eot/.ttf font sources (#26445)
[Improvement] Minimize the static and templated error pages (#26630)
[Improvement] Ticket attachment and inline-image view responses are uncacheable (max-age=0, no validators) (#26645)
[Security] Security improvement (#26692)
[Fix] Chats-list COUNT(*) examines 1.83M rows per poll, saturating qla-prod-ec1-la-db-16-master-2 at 92% CPU (#26423)
[Fix] Stuck chat: rc not cleared, co-occurring with Aurora chat-read "Connection refused" error (#26577)
[Fix] Agent image not displayed on answers due to wrong URL (#26610)

5.67.8.20260907192848

Mon, 07 Sep 2026 00:00:00 +0000

[Improvement] Serve content-hashed widget assets as immutable: GWT permutations and webpack bundles are capped at 6 hours (#26436)
[Improvement] bus.html is served with no Cache-Control despite a version-busted URL (#26438)
[Improvement] Fonts and SVG have no cache policy; remove dead .eot/.ttf font sources (#26445)
[Fix] Chats-list COUNT(*) examines 1.83M rows per poll, saturating qla-prod-ec1-la-db-16-master-2 at 92% CPU (#26423)
[Fix] Setting State of missed chats doesn't work (#26485)
[Fix] Stuck chat: rc not cleared, co-occurring with Aurora chat-read "Connection refused" error (#26577)

5.68.8.20260902155825

Wed, 02 Sep 2026 00:00:00 +0000

[Improvement] Provide FlowHunt with ticket ID when chat with chatbot starts (#25535)
[Improvement] Widget fonts: no font-display (FOIT) and three dead @font-face overrides (#26442)
[Security] Security improvement (#26372)(#26374)
[Fix] Incoming email lost due to a decoding error in the subject line (#26395)
[Fix] "InvalidCharacterError" error displayed when you activate or deactivate chat buttons (#26401)
[Fix] Private API v4 /api/private/account-usage-stats missing ApiV4Authorization attribute — CRM cannot retrieve usage stats (#26412)
[Fix] Button widget from FlowHunt doesn't work in the LiveAgent chat window (#26422)
[Other] Refactorings and other fixes (#26487)

5.67.8.20260902143355

Wed, 02 Sep 2026 00:00:00 +0000

[Improvement] Provide FlowHunt with ticket ID when chat with chatbot starts (#25535)
[Improvement] Widget fonts: no font-display (FOIT) and three dead @font-face overrides (#26442)
[Security] Security improvement (#26372)
[Fix] System shows the name of the first agent in the Chats overview section even after the chat was taken over by a different agent (#26354)
[Fix] Incoming email lost due to a decoding error in the subject line (#26395)
[Fix] "InvalidCharacterError" error displayed when you activate or deactivate chat buttons (#26401)

5.68.8.20260827110549

Thu, 27 Aug 2026 00:00:00 +0000

[Feature] Add "Mark as Spam" tool to MCP server (#26102)
[Feature] Add Gemini as an AI provider for AI Agents and Answer Suggestion/Assistant (#25984)
[Feature] TicketAssistant: Anthropic support for answer assistant and answer suggestion (#25504)
[Feature] Option to hide the AI Summary in tickets (#25169)
[Feature] Voice call recording transcription (speech-to-text) (#24154)
[Feature] Option to send automatic reply to tickets from WhatsApp channel (#20183)
[Feature] Prohibit Export to CSV with a custom role (#25489)
[Security] Security improvements (#26250)(#25902)(#25762)(#25759)(#21146)
[Improvement] Agent panel RPCs fire an unconditional la_users status UPDATE on every request (#26289)
[Improvement] Add TCP keepalive to event-router's aiohttp connector for long-running handler requests (#26274)
[Improvement] Cache language metadata reads (RegionalSettingsResolver / LanguageProvider::getByCode) (#26189)
[Improvement] visitor-tracker: crawler pattern list is stale, misses current AI-crawler generation (#25897)
[Improvement] Add agents and knowledgebases count to CRM-facing account-usage-stats endpoint (#25808)
[Improvement] Show device-type icons in the agent voice-status menu (#25758)
[Improvement] AI Agent Run Details dialog window design improvements (#25567)
[Improvement] Add Used and Remaining columns to the AI Budgets screen (#25541)
[Improvement] Add an 8 hour postpone preset (#25473)
[Improvement] Password-reset rate-limit decline should be an in-app event log (admin-visible), not an infra-layer WARN (#25314)
[Improvement] Add new GPT 5.6 models for OpenAI AI provider (#25298)
[Improvement] AI Agents: Indicate if an AI agent is actively used (last used / linked rules) or inactive (#25260)
[Improvement] API v4 docs: show full paths (with module segment) instead of relative ones (#25202)
[Improvement] Make Slack OAuth base URL configurable per environment (#24964)
[Improvement] Answer Suggestion: let the AI fetch ticket context via MCP instead of embedding it in the prompt (#24537)
[Improvement] Voice: Add Recording domain model for call recording segments (#24189)
[Improvement] Remove popup tooltip behavior from note in ticket timeline (#24005)
[Improvement] Implement new display model for email message (#21667)
[Improvement] Update WhatsApp integration to support WhatsApp usernames (#20741)
[Improvement] Add a support of button widget from FlowHunt to LA chat window (#20296)
[Fix] Fix misleading Display method label in "Display external info in ticket" (#26352)
[Fix] Corrected an MCP tool permission scope mismatch (#26194)
[Fix] WhatsApp inbound webhook request crashes when the sender's phone number isn't a valid international format (#26193)
[Fix] Fixed a performance issue when sending mail to large recipient lists (#26191)
[Fix] Fixed unnecessary write amplification in language version sync (#26178)
[Fix] Fixed a write-loop bug in language metadata synchronization (#26177)
[Fix] Contact widget grid fails with SQL syntax error when pagination window no longer fits the current result count (#26091)
[Fix] Duplicate is waiting in queue element (#26069)
[Fix] WhatsApp recipient picker lists non-E.164 phone contacts that ticket creation then rejects (#26068)
[Fix] WhatsApp (360dialog) inbound messages are silently dropped when the sender's phone number is missing from the message data (#26062)
[Fix] Customer portal ticket page returns HTTP 500 when the ticket's assigned agent has no AgentAllocator service record (#26061)
[Fix] Legacy numeric ticket codes rejected by strict TicketCode validation, breaks opening affected tickets in agent panel (#26037)
[Fix] System no longer shows the name of the agent to whom the incoming chat is ringing (#25977)
[Fix] Attachment download fails for WhatsApp media messages sent without a caption (#25969)
[Fix] QuGwtClientCodegenV4 emits primitive int getters for nullable: true integer schema properties (#25948)
[Fix] Agent's MCP integration availability without AI work feature (#25942)
[Fix] Added a missing authorization check in an MCP tool (#25885)
[Fix] get_next_list treats an explicit timestamp of 0 as omitted (#25879)
[Fix] visitor-tracker README documents env vars and routes that do not exist (#25878)
[Fix] visitor-tracker: crawler traffic inflates button impression counters (#25869)
[Fix] Fixed an access-control gap in an MCP tool (#25868)
[Fix] visitor-tracker: crawler detection never fires; missing Es-Cluster-Id header returns 500 (#25865)
[Fix] TicketQueue: NULL due_timestamp on legacy queue rows breaks loadNextTicketFromQueue (#25852)
[Fix] Unbuildable Facebook ticket fails TicketFallbackAuthorProvider and poisons its ReindexTicketsJob batch forever (no dead-letter) (#25826)
[Fix] Fixed a slow-query performance issue in chat lookup (#25825)
[Fix] Pop-out chat returns HTTP 500 when department is offline — PopoutChatController does not handle chat_unavailable response (#25815)
[Fix] UnexpectedValueException: "Failed to create HtmlText" — empty legacy email text makes ticket permanently unopenable (#25814)
[Fix] Chat didn't finished properly (#25804)
[Fix] Gpf_Auth_TwoFactor::getQrCodeImage() throws "already enabled" in prod — client re-requests QR after a verification-token error (#25795)
[Fix] IntelliJ shows "phpstan-modules.neon does not exist" warning on every project open (#25791)
[Fix] Background ticket-search job crashes repeatedly for a tenant due to a missing/deleted message record (#25776)
[Fix] The email template is loaded with a 12 seconds delay in tickets created from a chat button (#25767)
[Fix] CRM plugin - account user login should log in to custom domain if set (#25761)
[Fix] .gitattributes catch-all text eol=lf causes gradle-wrapper.jar and gradlew.bat to always show as modified (#25748)
[Fix] Missing tooltips for customer and ticket sections within the right side panel (#25730)
[Fix] AI Agent Run report doesn't render "Waiting" status (#25707)
[Fix] Finished chats in the Agent report shows only chats closed by the agent (#25704)
[Fix] Cannot create second agent in AppSumo Free account (#25696)
[Fix] Fixed an authentication regression in internal export tooling (#25691)
[Fix] Time Rules page shows "Data error" for a tenant with a corrupted rule order value (#25688)
[Fix] Material theme: "Add device" button missing right margin in Edit profile > Calls (#25687)
[Fix] Weekly scheduler period-edit popup has transparent background (#25686)
[Fix] Forward button fails on email tickets rendered via TicketMessage envelope ("The ticket does not contain forwarded message") (#25685)
[Fix] LiveAgent stopped notifying CRM about changes (#25684)
[Fix] Connecting Microsoft shared mailbox via OAuth as outgoing email account times out (~30s) when tenant has thousands of addresses (#25636)
[Fix] AI Agent Runs report shows two confusing near-duplicate columns "AI Agents" / "AI Agent" for the same single agent (#25565)
[Fix] Shopify plugin never checks HTTP status codes, so error responses are treated as empty data (#25538)
[Fix] Ticket history tab shows incorrect timestamps (#25526)
[Fix] Error about mandatory field not displayed for AI agent and Budget listbox fields in rule configuration (#25506)
[Fix] Zendesk agent import: consistent existing-agent resolution (#25495)
[Fix] Internal notes in chat tickets intermittently render with white background instead of yellow (#25387)
[Fix] HtmlQuoteParser::findGmailQuote() regex fails to match Gmail's "gmail_quote gmail_quote_container" class format (#25322)
[Fix] Contact-widget/KB preview 500s ("Failed to create preview copy") when a widget attribute references a deleted file link (#25319)
[Fix] Mass-delete of Facebook tickets aborts with "Failed to execute mass action." when the FB page is inactive (channel notify on delete not best-effort) (#25318)
[Fix] UnhandledException: "Text cannot be empty" — empty agent-to-agent chat message throws unhandled InvalidArgumentException (#25315)
[Fix] Agent panel shows "network outage" error during version upgrade instead of maintenance notification (#25305)
[Fix] Double arrow icon in listbox in Edit model and Edit chatbot dialog windows (#25304)
[Fix] Error: "Invalid role [] was created" logged at ERROR from client for empty role id (#25297)
[Fix] Bad design of `You've been inactive for a longer period of time…" warning message (#25277)
[Fix] Fixed a performance issue with large page-size requests on the contacts API (#25236)
[Fix] Inactivity time field description update (#25067)
[Fix] TicketTransferError on attended call transfer — TICKET_TRANSFER missing from CallParticipationVoter.PARTICIPATION_PRIVILEGES (#24638)
[Fix] Backend plugin engine lacks isConfigured() guard — extension point handlers invoked for unconfigured plugins (#24603)
[Fix] Inbound mail with a 4-byte (CJK) address: sender dropped / recipient skipped — choose a strategy (followup #23767) (#24483)
[Fix] WhatsApp: "Failed to process content message" when phone number exists without WhatsApp flag (#24099)
[Fix] 500 error when accessing deleted KB article in embedded KB widget view (#23760)
[Fix] Rename Running AI work state to Submitted (#23506)
[Fix] KnowledgeBasePreviewController logs ERROR for missing preview id on /preview type=css (#23338)
[Fix] Email reply fails with generic error when draft is deleted concurrently (#22846)
[Fix] ComputeUserSlotReportsHourlyTask fails with unique constraint on re-execution — not idempotent (#22692)
[Performance] Optimized a full-scan query in the ticket-purge unused-users task (#25250)
[Other] Refactorings and other fixes (#26247)(#26065)(#25957)(#25866)(#25829)(#25770)(#25702)(#25632)(#25609)(#25599)(#25576)(#25560)(#25370)(#25239)(#24564)(#23836)(#25324)