LiveAgent

5.63.7.20260512095540

Tue, 12 May 2026 00:00:00 +0000

[Fix] Saving changes to the badge's details throws an error (#23590)
[Fix] Zendesk import job: TypeError when custom field value is null in PluginTicketFieldCreator::addTicketFieldValue() (#23550)

Mon, 11 May 2026 00:00:00 +0000

[Security] Security improvement (#22950)
[Fix] Error: Syntax error when filtering contacts by group via API (#22346)
[Fix] GET /api/v3/agents/{id} returns 500 for bot/integration agents with NULL authid (#23552)
[Fix] Rule condition 'Message Group Type' broken after TicketMessageEnvelope refactor — Note option lost, Ticket message option never matches (#23490)
[Fix] Emails not fetching — task postponed 24h with no auto-recovery and no UI indication (#23173)
[Lang] MCP protocol should be Streamable HTTP (#23503)

Thu, 07 May 2026 00:00:00 +0000

[Improvement] Rename MCP Tokens to MCP Access Tokens (#23187)
[Security] Security improvement (#23555)
[Fix] Facebook comment processing fails when page lacks like_count permission (#22706)
[Fix] track.js throws "getRunningChatPreset is not a function" causing chat session to drop on page navigation (#23077)
[Fix] Missing required field: message crash in Facebook Comment processor (#23232)
[Fix] Ticket split aborts when source ticket has a stale list-field value (#23387)
[Fix] ForwardEmail action constructor accesses uninitialized typed property (#23501)
[Fix] Rules screen very slow after update to v5.63 (#23530)

Thu, 07 May 2026 00:00:00 +0000

Mon, 04 May 2026 00:00:00 +0000

[Feature] Option to add photo for chatbot (#20217)
[Security] Security improvement (#22675)(#23021)(#23061)(#23094)(#23193)
[Fix] Chatbot hangs on infinite typing loop when connected flow encounters an error (#20447)
[Fix] Do not disconnect Nicereply integration when a rating cannot be submitted (#19575)
[Fix] Contact form fields missing from quoted text when forwarding initial message (#22832)
[Fix] Migration plugins send resolved email notifications to customers on imported closed tickets (#23119)
[Fix] Intercom_Migrate_Contacts aborts with TypeError when a company has null name (#23126)
[Fix] Voice TrunkRegistrationCheckerTask fails — trunk endpoint config missing "transport" key (#23135)
[Fix] Ticket cannot be opened when it contains a message authored by a deleted agent (#23189)
[Fix] Facebook ad-originated Messenger conversations never appear in LiveAgent (#23259)
[Fix] GET /api/v3/agents/{id} returns 500 when agent has no browser phone configured (#23309)
[Fix] Pre and code blocks in chatbot messages are not formatted in agent panel (#23363)
[Fix] Incoming calls fail with "Undefined array key binding_uri" for legacy SIP trunks (#23435)

Thu, 30 Apr 2026 00:00:00 +0000

[Security] Security improvement (#23193)
[Fix] Chatbot hangs on infinite typing loop when connected flow encounters an error (#20447)
[Fix] Chatbot predefined message about not available agents is added after every chatbot reply (#21426)
[Fix] Prechat form ticket fields missing from first chat message when "Let visitor choose department" is enabled (#22664)

Wed, 29 Apr 2026 00:00:00 +0000

[Improvement] Support rich text format (Markdown-to-HTML rendering) for chatbot messages (#20446)
[Improvement] Hide MCP Integration in agent edit under AiWork feature flag (#23262)
[Security] Security improvement (#23146)
[Fix] Prechat form ticket fields missing from first chat message when "Let visitor choose department" is enabled (#22664)
[Fix] The whole chatbot's messages isn't visible (#23130)
[Fix] LiveChat migration: agent import loop aborts on first error, leaving remaining agents unprocessed (#23159)

Sun, 26 Apr 2026 00:00:00 +0000

[Improvement] Mass action Delete custom field values removes only one field when the same custom field is present multiple times in a ticket (#22223)
[Improvement] Write a note - Display Required Field Indicator for Empty Notes (#22649)
[Fix] Not all chat messages sent by an agent reach customers (#19433)
[Fix] TypeError in La_VisitorUserDetails::parse() when userDetails is null (#22708)
[Fix] MobileApp setNotificationToken is RpcUnrestricted but requires agent identity — crashes on expired session (#22716)
[Fix] Built-in email: disabling "Process unrecognized forwarded emails" also blocks direct emails (#22824)
[Fix] Tooltip should disappear after filling text (#23122)
[Fix] Ticket message body renders empty for Instant envelope with "fields" section (#23132)
[Fix] Missing icons in agent profile dialog menu items (#23160)

Fri, 24 Apr 2026 00:00:00 +0000

[Security] Security improvement (#22595)
[Fix] Do not refresh ticket fields section after auto-saving field value (#21638)
[Fix] APIv1: POST - Create new message in conversation "Failed to add note to ticket" when Ticket code or public URL code is used (#22862)
[Fix] ChatStarter::createCustomerIdFromTicketAuthor passes contactId instead of userId to Chat CustomerId (#23025)

Fri, 24 Apr 2026 00:00:00 +0000

[Improvement] Write a note - Display Required Field Indicator for Empty Notes (#22649)
[Security] Security improvement (#22595)
[Fix] Not all chat messages sent by an agent reach customers (#19433)
[Fix] Do not refresh ticket fields section after auto-saving field value (#21638)
[Fix] APIv1: POST - Create new message in conversation "Failed to add note to ticket" when Ticket code or public URL code is used (#22862)
[Fix] ChatStarter::createCustomerIdFromTicketAuthor passes contactId instead of userId to Chat CustomerId (#23025)
[Fix] Tooltip should disappear after filling text (#23122)