LiveAgent

5.66.3.20260708103726

Wed, 08 Jul 2026 00:00:00 +0000

[Security] Security improvement (#25089)
[Performance] Listing outgoing email accounts triggers excessive AWS KMS Decrypt calls (#25212)
[Fix] SubjectPersister throws when answer has no subject header message — breaks rule execution and ticket loading (#22705)
[Fix] Postpone ticket rule rejects zero-padded minutes value (e.g. "01") (#24290)
[Fix] Postpone action rule accepts and persists over-long zero-padded minutes (#24648)
[Fix] Error: Column: datedue has invalid datetime format in CSV ticket export (legacy zero-datetime values) (#25171)
[Fix] Password-notification email fails with "Column: language has invalid value" when KB registered-user has NULL language (#25172)
[Other] Refactorings and other fixes (#25208)

5.65.21.20260708100249

Wed, 08 Jul 2026 00:00:00 +0000

[Improvement] API settings panel: add v4 documentation link and rename "API v3" key labels to "API keys" (#24600)
[Performance] Listing outgoing email accounts triggers excessive AWS KMS Decrypt calls (#25212)
[Fix] SubjectPersister throws when answer has no subject header message — breaks rule execution and ticket loading (#22705)
[Fix] Postpone ticket rule rejects zero-padded minutes value (e.g. "01") (#24290)
[Fix] Postpone action rule accepts and persists over-long zero-padded minutes (#24648)
[Fix] Subject containing Thai characters can sometimes be garbled (#24782)
[Fix] Error: Column: datedue has invalid datetime format in CSV ticket export (legacy zero-datetime values) (#25171)
[Fix] Password-notification email fails with "Column: language has invalid value" when KB registered-user has NULL language (#25172)
[Other] Refactorings and other fixes (#25208)

5.66.3.20260706134139

Mon, 06 Jul 2026 00:00:00 +0000

[Security] Security improvement (#25085)
[Improvement] feat: Move top-up history to a dialog on #AI-Budgets screen (#24920)
[Improvement] Standardize frontend-API datetime exchange on ISO 8601 / RFC 3339 with explicit offset (#24757)
[Improvement] Browsers don't offer to generate a strong password on password setup/reset forms (#24730)
[Improvement] API settings panel: add v4 documentation link and rename "API v3" key labels to "API keys" (#24600)
[Improvement] Add recent LLM models for OpenAI AI provider (#24554)
[Improvement] Serve ticket message attachments to AI agents via signed download links (MCP) (#24334)
[Improvement] Document and enforce RFC 3339 date-time format convention for API v4 endpoints (#24147)
[Improvement] Migrate frontend zxcvbn dependency to @zxcvbn-ts/core (#23733)
[Improvement] New API endpoint to retrieve the history of agents' availability for services (#19381)
[Fix] Several admin-only settings can be viewed or changed by any agent via direct API requests (broken access control) (#25089)
[Fix] Incorrect timestamp of the agent rating (#25075)
[Fix] Offline agent continues receiving chats — authorization error aborts chat service cleanup on session end, leaving chat service active (#25048)
[Fix] Concurrent login dialog renders left-aligned instead of centered (#25026)
[Fix] PlannedTask hydration skips rows with legacy recurrence-preset code "every2d" — recurring task silently dead for tenant u71853 (#25023)
[Fix] MysqlAuthUserRepository: credential-keyed lookups can resolve the wrong account and non-approved accounts can authenticate (#24978)
[Fix] Stuck cron tasks stay claimable and the stuck back-off can be silently lost (#24928)
[Fix] PrestaShop integration - not possible to connect (#24926)
[Fix] Anonymous chat-widget visitor's name is silently cleared when they later submit a new email/phone (#24921)
[Fix] CronTaskCommandRejected escapes dispatch loop — concurrent tick race unhandled (#24905)
[Fix] MailForwardDepartmentPresenter calls bind() on every template reload, causing "already binded" error (#24903)
[Fix] Agent can change their own Chatting priority and Max chat load (#24870)
[Fix] Responsive ticket grid: selection not cleared after mass action completes (#24862)
[Fix] Incoming email silently dropped when sender's first name exceeds 100 characters (#24841)
[Fix] Agent form freezes when save returns HTTP 400 (#24836)
[Fix] Subject containing Thai characters can sometimes be garbled (#24782)
[Fix] The Mail account setting in Notifications are sent from section always reverts to the default email address next time you open this section (#24771)
[Fix] API v3 tag change via session auth returns 500 (#24738)
[Fix] Slow query on qu_la_conversations caused by CloseResolvedConversations task (#24464)
[Fix] Edit quoted text button disappears from reply box when email template is loaded (#24162)
[Fix] Timezone-Offset header is ignored by some ticket endpoints (#23746)
[Fix] La_RestApi_FiltersParser::parseFilters returns HTTP 500 for invalid filter operator code (incomplete fix from #20002) (#23423)
[Fix] OOM in Audit Log CSV export: unbounded query + buffered PDO loads all rows into memory (#23031)
[Fix] GpfException: Union is empty! — TagWorkReportChart crashes when tenant has no active tags (#22522)
[Fix] API v3 Timezone-offset does not work (#23695)
[Performance] Time-rule engine MATCH(tags) AGAINST + anti-join scan is ~95% of slow queries on db-08-master-1 (#24976)
[Other] Refactorings and other fixes (#25019)(#25016)(#24890)(#24873)(#24829)(#24055)(#23519)

5.65.21.20260701151244

Wed, 01 Jul 2026 00:00:00 +0000

[Improvement] Implement AI credit-pool provisioning (purchase / top-up write path) (#24732)
[Improvement] feat: Move top-up history to a dialog on #AI-Budgets screen (#24920)
[Fix] API docs /docs/api/v3/ returns 404 (#24731)
[Fix] Offline agent continues receiving chats — authorization error aborts chat service cleanup on session end, leaving chat service active (#25048)

5.65.21.20260630112214

Tue, 30 Jun 2026 00:00:00 +0000

[Fix] PlannedTask hydration skips rows with legacy recurrence-preset code "every2d" (#25023)

5.65.21.20260629142009

Mon, 29 Jun 2026 00:00:00 +0000

[Improvement] Add recent LLM models for OpenAI AI provider (#24554)
[Fix] Agent panel re-fires GET /api/v3/tickets/{id}/history 5-10x/s with no dedupe (TicketHistoryDetailPresenter) (#24678)
[Fix] CronTaskCommandRejected escapes dispatch loop — concurrent tick race unhandled (#24905)
[Fix] ChatEventBus throws "Unknown event type - CHE" — CHAT_ENDED handler missing (#24954)

5.65.21.20260625093132

Thu, 25 Jun 2026 00:00:00 +0000

[Security] Security improvements (#21766)
[Improvement] Implement AI credit-pool provisioning (purchase / top-up write path) (#24732)
[Improvement] FlowHunt chatbot has no way to recover after payment limit is resolved (#24720)
[Improvement] Hide Forward ticket item action in closed tickets (#24453)
[Fix] Ticket stuck in Chatting state after successful chat close (#24853)
[Fix] Chat ranking stuck on customer's side, not possible to write a comment (#24828)
[Fix] Contact timezone lookup crashes when legacy offset value is out of range (#24766)
[Fix] Double timezone shift in Bans and Time Reports grids (display only) (#24756)
[Fix] Notification pop-up can't be closed if the notification message includes the {$agentConversationUrl} variable (#24755)
[Fix] The action buttons are missing in the ticket if the agent creates a new ticket and assigns it to himself (#24746)
[Fix] The system shows You are not authorized to perform this action when you create a new ticket and your email template includes the ticket field variable (#24673)
[Fix] Some large CSV exports truncated at ~2200–2500 rows with 500 Internal Server Error (#24301)
[Fix] Facebook page "broken" badge does not display the error reason visibly in the UI (#23964)
[Other] Refactorings and other fixes (#24886)(#24812)(#24703)(#24641)(#24589)(#24571)(#24562)(#24521)(#24151)(#21952)(#24839)(#24325)(#22503)

5.64.8.20260623092112

Tue, 23 Jun 2026 00:00:00 +0000

[Security] Security improvement (#24526)
[Fix] Email address is duplicated when it starts with a number followed by a hyphen (#24043)
[Fix] Mailto link breaks when email address contains numbers separated by dots (#24038)
[Fix] Draft of a note during a call is lost when the call ends (#22382)
[Other] Refactorings and other fixes (#24464)

5.65.18.20260622145324

Mon, 22 Jun 2026 00:00:00 +0000

[Fix] Skipping corrupted planned task row — empty-string params not caught by NULL guard (#24822)
[Fix] update_5.65.13 and update_5.65.14 query ai_work_executions/ai_budgets against main tenant DB instead of ai-agent module DB (#24818)
[Fix] Rule save allows "postpone by custom date" with 0 hours and 0 minutes (#24647)
[Fix] MysqlContactFieldDefinitionRepository::getAll fatals with "Illegal mix of collations" on LIKE (customer fields cache) (#23770)
[Fix] Agent availability report does not count data in the proper time window (#21350)

5.65.18.20260619153323

Fri, 19 Jun 2026 00:00:00 +0000

[Security] Security improvement (#24526)
[Improvement] Role-change logout notice uses warning styling for purely informational text (#24722)
[Improvement] Make the whole header logo clickable to open Getting Started (#24718)
[Improvement] Decouple AI tool-call budget scaling and identity from Agent entity (#23544)
[Improvement] Create a nice public page for Symfony error responses (#19703)
[Improvement] New API endpoint to get logins and worktime history of agents (#19382)
[Fix] Failed to get active crypto key for domain: gdpr_kms-keys thrown while writing a draft of ticket answer (#24549)
[Fix] Opening a chat ticket from Chat overview is slow or unresponsive when chat session cleanup did not complete (#24498)
[Fix] Facebook page-event job throws OAuthException #100 "thread archived or deleted" for ad/postback Messenger events (#24233)
[Fix] Ticket History custom date range filter applies double timezone conversion in non-UTC accounts (#24163)
[Fix] "You are not authorized" popup on public ticket link when authentication is disabled and visitor has no prior browser session (#24118)
[Fix] Shopify chat button integration no longer works for new customers (#23861)
[Fix] Agent report shows incorrect data for custom date ranges in non-UTC accounts (#23852)
[Fix] Contact search emits MATCH against missing FULLTEXT index, raising MariaDB error 1191 (#23837)
[Fix] CannedMessagesTable grid search fatals with "Illegal mix of collations" on LIKE (#23766)
[Fix] FATAL TypeError in La_Features_Knowledgebase_Rpc::createSuggestionFilter when parentEntryId is missing (#22989)
[Fix] Ticket field definition: enforce 1024-char limit on description with a clear validation message (#22901)
[Fix] Facebook comment deletion throws unhandled error when object already deleted — "Unsupported delete request" (#22695)
[Fix] Reports show negative value for Negative ratings (#22477)
[Fix] Draft of a note during a call is lost when the call ends (#22382)
[Fix] "Created" filter condition in Calls History shows wrong results (shows other dates in addition) (#19704)
[Fix] Search in All box removes filled in value when you're having Chat, Call or Video call (#24365)
[Fix] Broken call window in Call button (#24626)
[Fix] Empty line automatically added at the end of predefined answers (#20646)
[Performance] Agents grid N+1: ~240 per-request queries against qu_la_user_departments (department-role lookups) (#24636)
[Performance] MysqlFieldRepository::get(FieldId) causes full table scan on qu_la_conversation_fields due to missing index on rgroup (#24621)
[Other] Refactorings and other fixes (#24734)(#24628)(#24588)(#24490)(#24264)(#24058)