LiveAgent

5.64.6.20260605090702

Fri, 05 Jun 2026 00:00:00 +0000

[Fix] Slow Email Template Loading on Ticket Reply (#24329)

5.63.7.20260605063128

Fri, 05 Jun 2026 00:00:00 +0000

[Fix] Agent can start multiple chats in the ticket when taking chat from chatbot (#19372)
[Fix] Json serialization failed: Malformed UTF-8 characters cause "Data error" when loading records with non-ASCII text (#21479)
[Fix] The quoted text is always included in email replies even when the "Include the last message and its quoted text" option is disabled (#24013)

5.64.6.20260604150511

Thu, 04 Jun 2026 00:00:00 +0000

[Fix] APIv3: 403 Forbidden response when creating ticket via api (POST/tickets) where body contains custom_fields (#24198)
[Fix] ERROR NoteMessageCreateError from pre-existing AddNote rules with empty content (#24202)
[Fix] GET /api/v3/tickets/history times out at scale — INNER JOIN degenerates on cold buffer pool (#24213)
[Fix] Chat widget shows "not authorized" error toast for visitors using inline/mobile chat link on Instagram (#24271)

5.64.6.20260601133916

Mon, 01 Jun 2026 00:00:00 +0000

[Improvement] Apply browser timezone on first agent-panel login (#24049)
[Fix] Agent can start multiple chats in the ticket when taking chat from chatbot (#19372)
[Fix] Json serialization failed: Malformed UTF-8 characters cause "Data error" when loading records with non-ASCII text (#21479)
[Fix] Missing content of "Getting started" section (#23758)
[Fix] The quoted text is always included in email replies even when the "Include the last message and its quoted text" option is disabled (#24013)
[Fix] search_tickets MCP tool: output status field returns raw single-character codes instead of human-readable values defined in input schema (#24112)
[Fix] Warning: Attempt to read property "value" on null in KB preview CSS render (theme_css.tpl) (#24191)
[Other] Refactorings and other fixes (#24091)

5.64.6.20260522121720

Fri, 22 May 2026 00:00:00 +0000

[Fix] Orphaned chat message group on agent-offline → offline-form fallback (#23273)
[Fix] DeleteRecordings time rule floods errors for non-parseable recording URLs instead of skipping them (#23784)
[Fix] Incoming calls fail with HTTP 403 — NotAuthorizedError thrown by FieldLoader during IVR context substitution (#23857)
[Fix] Missing bottom panel with buttons in WA ticket (#23886)
[Fix] PluginsNoteImporter logs "Failed to import note due to missing content." at error level (657 hits/24h, single tenant) (#23933)
[Fix] PluginTicketFieldCreator::createValue swallows exception, logs bare "Failed to add field." (15,805/24h) (#23936)

5.63.7.20260522121219

Fri, 22 May 2026 00:00:00 +0000

[Fix] Lower log level of "Field definition with code already exists." from warning to debug in PluginTicketFieldCreator (#23892)
[Fix] PluginTicketFieldCreator::createValue swallows exception, logs bare "Failed to add field." (15,805/24h) (#23936)

5.64.6.20260518164718

Mon, 18 May 2026 00:00:00 +0000

[Feature] AI Agent Work Distributor for Tickets (#19702)
[Feature] Add add_note MCP tool for creating notes on tickets (#22612)
[Feature] Add OAuth 2.1 authentication to MCP server for claude.ai custom connector integration (#22828)
[Improvement] Change the next action in expired WhatsApp tickets from 'Transfer' to 'Send a notification' (#20180)
[Improvement] Add support for managed Let's Encrypt certificate for custom domain (#20342)
[Improvement] php 8.5 compatibility of used libraries (#20963)
[Improvement] Better design for Modal dialog notification (#21215)
[Improvement] Remove timezone-offset from LA (#21384)
[Improvement] Introduce configurable refresh rates for Active call and Chat overview (#21742)
[Improvement] Add show/hide password toggle to Set New Password screen (#21817)
[Improvement] Add eye icon toggle to reveal password on Login form (#21818)
[Improvement] Disable Reply action button when Telegram bot is disabled (#21976)
[Improvement] Missing top margin of News notification pop-up panel (#22178)
[Improvement] Colors of the News notification pop-up panel (#22179)
[Improvement] Add drag and drop reordering for contact form fields (#22213)
[Improvement] FlowHunt ChatBot: treat 402 Payment Required as permanent error to stop futile API calls (#22549)
[Improvement] Add Secure Flag to closedBubbleButtons Cookies for PCI DSS Compliance (#22584)
[Improvement] Add Claude triage VoIP logs (#22687)
[Improvement] Add missing index on statuschanged column in qu_la_conversations (#22698)
[Improvement] asterisk-la: Stale push notification device token not cleaned up after 404 (#22755)
[Improvement] asterisk-la: Missing IVR sound file (404) produces cryptic errors with no tenant notification (#22758)
[Improvement] Internal chat window tabs should work similarly as ticket tabs (#22831)
[Improvement] Send reset password email when customer tries to register again with existing email (#22958)
[Improvement] Adjust the text description of the Default phone number setting (#22968)
[Improvement] Rename options of change rules execution rule action (#23086)
[Improvement] Harden ChatWidgetGateway RPCs: replace RpcUnrestricted with RpcRestricted('ticket', 'visitor_own') (#23153)
[Improvement] Add IPv6 reserved-range test coverage in ReservedAddressFilterTest (#23373)
[Improvement] asterisk-la: include tenant ID on per-call log lines (#23401)
[Improvement] Prefer CRAM-MD5 over DIGEST-MD5 in IMAP and POP3 SASL auth method priority (#23614)
[Security] Security improvement (#22292)(#22300)(#22302)(#22308)(#22309)(#22317)(#22427)(#22661)(#23293)(#23421)(#23666)
[Fix] Chat button doubled after editing another one in the list (#19416)
[Fix] Fatal error "Invalid directory from request" (#19714)
[Fix] Error: array_key_exists(): Argument #2 ($array) must be of type array, string given in La_Model_Ivr->loadTransferOptions() (#20129)
[Fix] SlackNotInstalledException in La_Features_Slack_Api->__construct() (#20386)
[Fix] Unable to execute rule. Rule execution environment not set (#20395)
[Fix] La_Model_Number refactoring (#20732)
[Fix] Discrepancy between data displayed in the Tag report tab and exported data from the same report (#20873)
[Fix] Fix permissions in RpcTicketFieldEditor (#21021)
[Fix] Incoming call widget freezes in "Opening call" after clicking on "Answer" (#21249)
[Fix] Useless "Complete transfer" button in internal call (#21453)
[Fix] Separate variable declarations from email sending logic in Gpf_Mail_Template (#21775)
[Fix] Inconsistent data in Tag reports table (#21899)
[Fix] Extract invitation rule lifecycle into InvitationRuleManager (#21927)
[Fix] Refactor WebRtc calls (#21982)
[Fix] Replace legacy trunk creation (#21986)
[Fix] Blind transfer failed on Asterisk 22 (#22075)
[Fix] Ticket subject condition in SLA rules causes it not to work (#22172)
[Fix] Button's (Schedule new plan) bottom shadow out of view (#22175)
[Fix] Extract LDAP UID persistence from La_Features_Ldap_AgentsTable and remove La_Model_User_Agent dependency (#22208)
[Fix] Replace La_Model_Contact::getEmailFields method (#22214)
[Fix] Chart Y-axis ignores custom decimal separator from regional settings (#22248)
[Fix] Remove email/phone recordset methods from La_Model_Contact (#22271)
[Fix] Replace contact custom field methods in La_Model_Contact (#22368)
[Fix] Replace legacy ChatService with ChatFinder in AddChatMessage rule action (#22389)
[Fix] WhatsApp messages failing to store in DynamoDB — ConditionalCheckFailedException for all message types (#22439)
[Fix] TrunkRegistrationCheckerTask fails hourly — Failed to deactivate expired trunk for 9 tenants (#22442)
[Fix] Rule action "Add Field Value" silently fails — StringValue max size exceeded when applying ticket field (#22443)
[Fix] Replace legacy Gpf_Net_Http with Symfony HttpClient (#22461)
[Fix] Remove legacy Gpf_Common_UrlUtils class (#22469)
[Fix] ScheduleDeviceDepartmentStatus job crashes with Gpf_DbEngine_NoRowException for deleted devices (#22471)
[Fix] Replace La_Model_Contact static read operations in Qu\La namespace with modern repository calls (#22524)
[Fix] Rule action "Add Field Value" fails with INVALID_VALUE for list field — value not in available options (#22543)
[Fix] Twitter integration should deactivate account and notify admin on CreditsDepleted error (#22545)
[Fix] WhatsApp Dialog360: unhandled ProviderRestClientError on payment-blocked account drops all media messages (#22546)
[Fix] OpenAI model listing crashes with unhandled exception when API key is deactivated (#22554)
[Fix] Application goes to Ticketbox-page after reload from Configuration-*- page (#22561)
[Fix] OOM in Agent Ranking CSV export: unbounded query loads all rows into memory (#22581)
[Fix] ApnsClient does not handle "Unregistered" device tokens — keeps sending to invalid devices (#22600)
[Fix] QueueReportTask stuck in infinite retry loop with invalid department ID in params (#22601)
[Fix] DeleteKbEntryChilds task fails on category type entries — assertLegacyType rejects TYPE_CATEGORY (#22602)
[Fix] Ticket field definition's code not shown on edit (#22613)
[Fix] fix: AttachmentsDeserializer crashes on malformed legacy attachment data (#22631)
[Fix] Desktop notifications do not display chat message content - only "…" shown (#22633)
[Fix] Department copy fails with generic error when parent has email template with subject > 1024 chars (#22644)
[Fix] Missing separator in SetSlaLevel error message — SLA level ID concatenated with error text (#22645)
[Fix] WhatsApp 360dialog error 132012 "Parameter format does not match" not mapped to user-friendly message (#22648)
[Fix] Nicereply review sync fails when visitor contact has no IP address (#22681)
[Fix] Customer portal registration endpoint leaks email existence and allows unsolicited email sending (#22707)
[Fix] ThemeProvider crashes on null theme value when saving agent profile — missing null check (#22715)
[Fix] Agents are unable to view draft notes created by other agents/initiators (#22729)
[Fix] Dialog360CallbackController emits PHP warnings for coexistence webhook events (#22730)
[Fix] asterisk-la: Infinite recursion crash when offline IVR contains ring step that keeps returning ServiceOffline (O) (#22744)
[Fix] Received instant message has wrong styles during rendering (#22750)
[Fix] asterisk-la: Asterisk 500 Internal Server Error on channel.answer() — root cause unknown (#22757)
[Fix] asterisk-la: sounds.py treats any stderr output as fatal even when exit code is 0 (BOM warning aborts IVR sound) (#22765)
[Fix] asterisk-la: bridge.removeChannel() raises unhandled 422 on channel-already-left race (#22767)
[Fix] asterisk-la: CRITICAL crash 'NoneType' object has no attribute 'id' in CallThread.__registerEvent (#22769)
[Fix] Unexpected Welcome message behavior in chat widget with a chatbot (#22825)
[Fix] Missing "Copy" text on button in contact widget Integration section (#22855)
[Fix] Upgrade symfony/* components from ^6 to ^7 (#22876)
[Fix] Non-numeric articleId in KB attachment route causes uncaught TypeError 500s (#22881)
[Fix] Pipedrive plugin crashes on array_unique with stdClass objects (#22900)
[Fix] feat: Add missing index on statuschanged in qu_la_conversations (#22914)
[Fix] The color of the listboxes in the "Online scenario" and "Offline scenario" sections of the chat button (#22919)
[Fix] Agent reply fails with generic error when attachment temp file expires (#22920)
[Fix] Editor stuck on loading when files over limit are inserted into tickets via Drag&Drop (#22926)
[Fix] RepositoryException receives string SQLSTATE code instead of int, causing TypeError (#22931)
[Fix] fix: Stop TemplateSynchronizationLongTask zombie-loop on UnexpectedValueException (#22932)
[Fix] 360dialog template sync logs ERROR when customer's WhatsApp number is blocked due to unpaid provider invoice (#22936)
[Fix] Undefined array key warning in BeezDeskController for missing username parameter (#22955)
[Fix] API v3 GET /tickets returns HTTP 500 instead of 400 when _sortField is empty (#22957)
[Fix] Not possible to connect Shopify to LA app (#22985)
[Fix] Investigate redundant joinCustomerToSolveTicket call and missing error handling (#22997)
[Fix] fix: DynamoDB running conversation not cleared on call finish causes infinite auto-close rule loop (#23111)
[Fix] Ticket field definition: editing checkbox field with description >1024 chars silently fails with no user feedback (#23120)
[Fix] After a second transfer of the same call, the call is failing/hung up (#23121)
[Fix] Useless space in front of rule names in notes added by a rule in active chat (#23125)
[Fix] GpfException: Unable to connect to LDAP service with given admin credentials (ldap_bind Invalid credentials) (#23127)
[Fix] Create button in time rules (#23163)
[Fix] Chat: duplicate La_Rpc_Chat::cancelConnect RPC triggers "Chat already ended" RejectCommand (#23170)
[Fix] KB CSS render: undefined color variables when theme_ attribute section is partially populated (#23197)
[Fix] fix: TicketsGrid::getFirstUniqueField crashes with TypeError when contact has null phones/emails (#23223)
[Fix] Microsoft 365 IMAP: "User is authenticated but not connected" treated as permanent auth failure instead of transient error (#23248)
[Fix] KB portal crashes with No privileges defined for role R for registered customers using remember-me token (#23270)
[Fix] ProcessAgentNotifications fatals on getTicketCode() for sr/pt-BR/fr agent locales (#23305)
[Fix] ContactFieldsRepository fatals with "Illegal mix of collations" (#23313)
[Fix] MysqlFieldDefinitionRowProvider fatals with "Illegal mix of collations" (#23314)
[Fix] downloadTemplatesTranslations.php writes to wrong path - Crowdin mail-template sync silently no-op since July 2025 (#23318)
[Fix] Error - Failed to convert date time (#23321)
[Fix] Inverted BETWEEN bounds in DynamoDbTicketMessageRepository when cursor passes dateTimeRange.to (#23336)
[Fix] Warning: Undefined array key "profile" in Dialog360MessageCallback::getNameFromContact() (#23337)
[Fix] Facebook reply over 2000 chars fails with misleading "authentication error" — message dropped silently (#23346)
[Fix] fix: Stop disconnecting Nicereply on per-rating failures (#23349)
[Fix] Warning: Undefined array key "uploadWidget" in HttpFileContentCreator::fromMultipartFormData on chat upload (#23366)
[Fix] GpfRpcRequestParser::detectResponseType throws on FormResponse > 1 char (chat/contact.php) (#23367)
[Fix] La_Rpc_SessionHandler::getSessionInfo throws on language > 32 chars (chat/contact.php) (#23369)
[Fix] Gpf_Rpc_Params::getString throws on non-string C/M parameters at chat/contact.php dispatcher (#23371)
[Fix] Error: Unable to unassign ticket from deleted agent when deleted agent has terminated tickets (#23386)
[Fix] FlowHuntAnswerSuggestionGenerator crashes with unhandled exception on FlowHunt 402 Payment Required (#23417)
[Fix] CSV ticket export crashes with "Column: roleid has invalid value" when ticket owner has no account record (#23451)
[Fix] Transfer note not committed and transfer event missing when a rule fires immediately after ticket transfer (#23465)
[Fix] Records in the contact suggestion popup can get scattered (#23521)
[Fix] La_Rpc_User::load denies visitors access to conversation participants' display data (#23522)
[Fix] String correction (#23531)
[Fix] UnexpectedValueException: Message content not found for answer — dangling DynamoDB pointer (#23726)
[Fix] Canned messages created with legacy data format not visible in Configuration page (#23797)
[Other] Refactorings and other fixes (#13963)(#20384)(#21858)(#22015)(#22225)(#22426)(#22472)(#22473)(#22474)(#22475)(#22498)(#22532)(#22539)(#22582)(#22656)(#22670)(#22671)(#22684)(#22772)(#22773)(#22775)(#22776)(#22777)(#22778)(#22807)(#22809)(#22841)(#22865)(#22911)(#22929)(#22969)(#22970)(#23078)(#23147)(#23198)(#23265)(#23276)(#23335)(#23360)(#23389)(#23422)(#23438)(#23456)(#23464)(#23545)(#23650)(#23652)(#23670)(#23673)(#23892)

5.63.7.20260517202050

Sun, 17 May 2026 00:00:00 +0000

[Improvement] Upgrade Facebook Graph API version in SSO OAuth flow from v19.0 to v20.0+ (#23868)
[Fix] AI Work executions "Started" column always empty due to wrong method call in ExecutionsTableDefinition (#23508)
[Fix] LiveAgent.addTicketField no longer prefills the field with field definition code (#23580)
[Fix] UnexpectedValueException in ZBatesonHeadersParser::trimHeaderName() drops forwarded mail for non-UTF-8 mbox envelope lines (#23713)
[Fix] La_TimeRules_TimeRuleTask::getTimeColumnValue() crashes with fatal return-type error when conversation date column is NULL (#23806)

5.63.7.20260512095540

Tue, 12 May 2026 00:00:00 +0000

[Fix] Saving changes to the badge's details throws an error (#23590)
[Fix] Zendesk import job: TypeError when custom field value is null in PluginTicketFieldCreator::addTicketFieldValue() (#23550)

5.63.7.20260511102630

Mon, 11 May 2026 00:00:00 +0000

[Security] Security improvement (#22950)
[Fix] Error: Syntax error when filtering contacts by group via API (#22346)
[Fix] GET /api/v3/agents/{id} returns 500 for bot/integration agents with NULL authid (#23552)
[Fix] Rule condition 'Message Group Type' broken after TicketMessageEnvelope refactor — Note option lost, Ticket message option never matches (#23490)
[Fix] Emails not fetching — task postponed 24h with no auto-recovery and no UI indication (#23173)
[Lang] MCP protocol should be Streamable HTTP (#23503)