All changes

• [Fix] Bad position of the call icon in the ticket once call is ended (#20254)
• [Fix] Position of buttons in "Conditions" section in "Edit invitation" panel (#20233)
• [Fix] White design of Closed ticket icon in the Recent tickets section of contact card (#20232)
• [Fix] Chat widget with chatbot offers to sent transcript and not offer to start chat again after its session ended (#20218)
• [Other] Refactorings and other fixes (#20222)(#19829)(#20248)(#20053)

• [Security] Security issue in customer portal (#20167)
• [Improvement] Better styling of messages in ticket detail (#20180)
• [Fix] "Display external info in ticket" plugin design issue (#20188)
• [Fix] Elasticsearch error: x_content_parse_exception, Zone offset hours not in valid range (#20085)
• [Fix] Show source cause 403 / internal server error (#19976)

• [Patch] Security issue in customer portal (#20167)
• [Patch] APIv1 - email address is cut off when used as identifier (#20091)

• [Fix] Log unexpected Opensips response to registration status request. (#20197)
• [Fix] Tickets from chat button with Init state in database (#20193)
• [Fix] Broken transfer of chat without active chatbot (#20140)
• [Fix] Tickets created by visitors do not count as Created tickets (#20121)
• [Fix] Incorrect message displayed on widget header when chatbot is activated (#20094)
• [Fix] Not translated form validation error message (#20063)
• [Other] Refactorings and other fixes (#19643)

• [Improvement] Add visual differentiation of chats with chatbot (#20117)
• [Improvement] Deeply nested quoted text gets too narrow to read (#15316)
• [Fix] Pre chat form can not be submitted. (#20202)
• [Fix] Remove double-click on CTRL for displaying Shortcuts help dialog (#20175)
• [Fix] Number of chats not increased when an agent joins a chat from chatbot (#20159)
• [Fix] The TypingWidget (the unsent typed visitor's message) doesn't display the full visitor's typed text in ongoing chat (#20152)
• [Fix] Chatbot indication that it can not answer (#20116)
• [Fix] APIv1 - email address is cut off when used as identifier (#20091)
• [Fix] Big message in ticket is not loading with "load more" button (#19785)

• [Feature] Add restriction to Sender accounts (#19709)
• [Feature] Limit usages of system(builtin) sender email account for Trial accounts (#19264)
• [Fix] Custom field values are not displayed in ticket panel after update to 5.52.5.37 (#20178)
• [Fix] Rules are getting into 'broken' state (#20169)
• [Fix] Failed to stop call ring (#20160)
• [Fix] Inconsistent Chatbot ticket status (#20156)
• [Fix] CRM extension invoice list design is broken with wider right panel (#20151)
• [Fix] CRM extension displays billing status twice (#20150)
• [Fix] The "Internal server error" screen sometimes appears when accessing LA account (#20147)
• [Fix] Changing of roles breaks LA app (#20142)
• [Fix] FieldCode max length for utf-8 characters (#20139)
• [Fix] Processing mail source creates ticket with empty message (#20115)
• [Fix] You don't have any outgoing number message on call LivePhone mobile app (#20106)
• [Fix] Incorrectly mapped agentid API field (#20100)
• [Fix] Reply buttons are visible in closed ticket (#20026)
• [Fix] X (originally Twitter) (#19987)
• [Fix] Github plugin is not displaying search results (#19983)

• [Patch] Custom field values are not displayed in ticket panel, rules and filters after update to 5.52.5.37 (#20178)
• [Patch] Rules are getting to 'broken' state (#20169)
• [Patch] Processing email source creates ticket with empty message (#20115)
• [Patch] Incorrectly mapped agentid API field (#20100)
• [Patch] Failed to stop call ring (#20160)
• [Patch] You don't have any outgoing number message on call LivePhone mobile app (#20106)
• [Patch] Restore accidentally deleted update_5.51.5

• [Fix] Mass actions not executed (#20149)
• [Fix] Reply to all ticket action does not populate agent's email address as To email address (#18723)
• [Other] Refactorings and other fixes (#19184)

• [Improvement] Implement Typing Indicator for Chatbot (#20078)
• [Fix] Chatbot replying indicator is not working (#20137)
• [Other] Refactorings and other fixes (#19949)

• [Plugin] Freshdesk Migration plugin task execution error (#20022)
• [Improvement] Make "From number" and "To number" fields bigger by default (#20054)
• [Improvement] Do not propose continuing in closed, deleted, or marked as spam tickets when creating a new WhatsApp ticket (#19989)
• [Fix] Names of themes / widget styles should not be translated for all widgets (#20111)
• [Fix] List of tags in custom filter grows outside of designated area (#20108)
• [Fix] Disconnect is not correctly handled when chatbot chat is running (#20098)
• [Fix] Top bar with Mass Action buttons and refresh button is not scaling properly in Resizable grid (#19853)
• [Other] Refactorings and other fixes (#19125)

• [Fix] Contact forms showing internal server error in new 5.53 version of LA (#20104)
• [Fix] Chat widget message tooltip displays HTML tags on hover (#20080)
• [Fix] Empty "valid until" column in "Banned IP" table (#19904)

• [Security] Vulnerability in API keys (#19955)
• [Improvement] Display notification in chat window when an agents stops chatbot and joins chat (#20074)
• [Fix] Quoted text twice added to answer (#20090)
• [Fix] Chatbot widget causes rule to end up in Broken state with error Failed to get last chat group (#20089)
• [Fix] Chatbot widget incorrectly closed in case there is a rule for ticket status change to Chatting (#20086)
• [Fix] No visual difference between Action and Label "Like it" (#20065)
• [Fix] Show quoted text button alignment (#20057)
• [Fix] New WhatsApp ticket warning of an existing ticket (#19990)
• [Fix] Error: Failed to process email to message, OptimisticLockException in forward_mail_pipe.php (#19931)
• [Fix] ERROR: Sender account not found in MailReplyCreatorRpc.createForwardAnswer (#19839)
• [Fix] Ticket transfer error, Unable to unassign conversation from deleted agent in UnassignConversationsFromDeletedAgentJob.class.php (#19714)
• [Fix] OptimisticLockException in La_Task_UnassignConversationsFromDeletedAgentJob (#18575)
• [Fix] Typo in new AI overview section (#19007)
• [Fix] Warning message (Answer tickets with tags only) (#15016)
• [Fix] Pre-select outgoing mail account in department edit screen (#14591)
• [Other] Refactorings and other fixes (#18668)

• [Feature] FlowHunt chat bot integration (#1800)
• [Improvement] Do not synchronize pending & declined WhatsApp templates via 360dialog (#19978)
• [Improvement] Edit the description in chat button - Max queue length (#9033)
• [Improvement] Postpone by 1 year preset (#7558)
• [Fix] Phone status not updated on devices table refresh (#20058)
• [Fix] Requested in start/online IVR section callback calls has no "Answer" button (#20051)
• [Fix] LivePhone app returns unauthorized (401) on login attempt (#20038)
• [Fix] Error: Given e-mail address None is invalid: No domain part found in Api/V1/Conversations/PostHandler.class.php (#20019)
• [Fix] Unable to Download Call Recording (#20015)
• [Fix] CRITICAL: Unsupported operand types: string - int in ContactForm.class.php (#19993)
• [Fix] Error: Could not create contact. Maximum length of language in La_Db_Contact is 10 (#19986)
• [Fix] Agent can't join second chat from the same customer (#19637)
• [Fix] Error: Template not found ... in Gpf_Templates_TemplateService.getTemplate() (#19597)
• [Fix] Sorting tickets on the new Responsive grid is not kept after opening and closing tickets (#19569)
• [Fix] Names of themes / widget styles should not be translated (#17936)
• [Fix] Error message when deactivating Multi-knowledgebase (#17684)
• [Fix] Translatable strings correction (#20000)(#20001)(#20002)

• [Fix] Zapier integration doesn't work, error "Api key is not found in request" (#20043)
• [Fix] LivePhone app returns Unauthorized (401) on login attempt (#20038)

• [Fix] Fix department equal filter builder (#20037)
• [Fix] ActiveCampaign integration plugin does not display any retrieved details (#20036)
• [Fix] Removing extra KBs doesn't change CRM usage (#20035)
• [Fix] Missing message about Closing ticket from autoclose task (#20034)
• [Fix] Using filters while retrieving list of tickets via API v3 is not reliable (#20032)

• [Fix] Github plugin is not displaying search results (#19983)
• [Fix] Not possible to create new call from LiveAgent using SIP provider extension device (#19676)

• [Improvement] Unclear error message in incoming email account (#15904)
• [Security] Do not expose Apache version (#19992)
• [Security] Security issues in generateWidget.php (#19950)
• [Fix] Prioritize Reply-to parameter for conversation owner also for messages forwarded to our mailboxes (#19982)
• [Fix] Language translations with the same source message erase each other (#19944)
• [Fix] Error: Max length of text message is 4096 in RpcWhatsAppAgentReplyCreator.create (#19942)
• [Fix] Rule description is updated incorrectly during outgoing email deletion (#19936)
• [Fix] Error Unable to initialize rule condition: Row code does not exist (#19876)
• [Fix] Error Unable to initialize rule condition: Row operator does not exist (#19875)
• [Fix] Link to set owners first password doesnt work (#19634)
• [Fix] Impossible to adjust the width of the Views column in KB grid (#19275)
• [Fix] Contacts filter - Groups - does not work properly (#15158)
• [Other] Refactorings and other fixes (#19974)

• [Improvement] Send "from" and "limit" params from frontend to load outgoing email accounts grid (#19786)
• [Fix] Ticket KB Suggestions plugin displays broken HTML instead of proper content (#19969)
• [Fix] CRITICAL: array_pop(): Argument #1 ($array) must be of type array, bool given (#19963)
• [Fix] All filter is set up with Deleted and SPAM statuses (#19951)
• [Fix] Wrong error message Invalid Twilio credentials during adding WA number with 360Dialog (#19928)
• [Fix] Error indicator for undelivered chat message in client does not work (#19896)
• [Fix] UI: Chat bot screen - add option "requiredMessagesBeforeSkip" (#19877)
• [Fix] Incorrect location and IP address when agent sends answer to new contact (#19870)
• [Fix] Missing department related predefined answers in the Predefined Answers section for an agent role (#19821)
• [Fix] Incoming call widget appears for a while when customer hangs up call in online IVR section while sound played (#19812)
• [Fix] Visibility of deleted tickets in the default "All" tickets filter (#19741)
• [Fix] Not possible to create new call from LiveAgent using SIP provider extension device (#19676)
• [Fix] CRITICAL Error: array_shift(): Argument #1 ($array) must be of type array, bool given in CRMExtension/Module.class.php (#19527)
• [Fix] Error: Undefined array key "content-length" in La_Model_Ivr->checkFileSize() (#19202)
• [Fix] The recording of transferred call not uploaded to LA (#18965)
• [Fix] Error: Trying to access array offset on value of type bool in CRMExtension/Module.class.php (#18801)
• [Fix] Warning: foreach() argument must be of type array|object, null given in CRMExtension_Module.class.php. (#18131)
• [Fix] Error Notification too long during ringing chat on mobile application in cyrillic (#15351)
• [Other] Refactorings and other fixes (#19851)(#19746)(#19339)

• [Security] SonarCloud security complains in Installler (#19929)
• [Feature] Process incoming emails as ReceivedAnswer if From address is forwarding account (#19885)
• [Fix] Incorrect condition validation on gamification level creation (#19935)
• [Fix] The "First assign" SLA is not displayed in tickets with the Answered status (#19918)
• [Fix] Attachments sent in internal chat are always opened on custom domain if available (#19916)
• [Fix] Error: Unable to create message DTO in La_Agent_AaChatRpc.loadMessages() (#19913)
• [Fix] Rules are corrupted (#19889)
• [Fix] Incorrect validation on new WhatsApp ticket form (#19840)
• [Fix] Departments in agent profile are not sorted correctly after saving (#19826)
• [Fix] Incorrect ticket created date in CSV export from ticket grid (#19721)
• [Fix] ConversationRequest not found in ConversationRequestSlaHandler when initiating a call (#19485)
• [Fix] Transfering call is handling by browser and SIP device even if SIP device is not set (#18891)
• [Other] Refactorings and other fixes (#19858)(#19848)(#19809)(#19788)(#18330)

• [Performance] Add timeouts for ES search queries (#19683)
• [Fix] Attachment sent via internal chat throws Both userId and author are null (#19910)
• [Fix] Translatable strings corrections (#19867)
• [Fix] Unable to read data immediately after previous insert/update (#19837)
• [Fix] Tickets in Init state after migration (#19823)
• [Fix] Ticket answer draft is removed after navigating anywhere outside the ticket (#19886)

• [Fix] Symbol

  in rule name causes incorrect system message (#19836)

• [Other] Refactorings and other fixes (#18519)(#19808)

• [Fix] Welcome message in chat is not sent (#19893)
• [Fix] Time rules triggered for old tickets after update to 5.52 (#19887)
• [Fix] CRITICAL: Invalid numeric literal from La_Features_Gamification_LevelForm->add() (#19661)
• [Fix] Tickets cannot be opened because contactid does not exist in qu_la_contacts (#18471)
• [Other] Refactorings and other fixes (#19825)

• [Patch] Ticket filters with "Message added" condition are not working (#19863)
• [Patch] Tickets cannot be found by email, truncated indexing required (#19880)

• [Feature] Get VoIP provider IP address from SRV record (#19543)
• [Fix] Switch button shadow is cut off (#19869)
• [Fix] Ticket filters with "Message added" condition are not working (#19863)
• [Fix] Author of chat and author of all messages in chat is the same user (on client side) (#19843)
• [Fix] Could not integrate new email account (#19820)
• [Fix] "New message" notification (counter) in internal chat disappears after you open a chat with another agent (#19758)
• [Fix] CRITICAL: Job::__construct(): Argument #3 ($arguments) must be of type array, null given, called in QueuedFailureRepository.php (#19734)
• [Fix] Broken design of transfer message group added by rule (#19720)
• [Fix] Incorrect count of incoming & outgoing messages in tickets view (#19672)
• [Fix] Ticket answer indicator does not change for an agent when an answer was sent by another agent or rule (#19577)
• [Fix] "Copy" button icon position in Ticket info view (#18825)
• [Fix] Tickets cannot be found by email, reindexing with truncate required (#19880)
• [Other] Refactorings and other fixes (#19791)(#19752)(#19344)

• [Patch] Tickets in Init state after migration from Freshservice (#19823)
• [Patch] WhatsApp - creating a new message with the "+" in phone number causes "Concurrent login" error (#19816)

• [Security] Data access in Asterisk extensions (#19810)
• [Plugin] Init state tickets in To Solve queue after failed Freshservice migration (#19783)
• [Fix] Ticket not resolved when resolve is made via API without useridentifier param (#19830)
• [Fix] Remove Gpf_Log_DeleteEventsTask from tasks (#19822)
• [Fix] ERROR: Search after is missing in La_MobileApp_Filters.getTickets (#19819)
• [Fix] Call shows as in queue while it was already routed to voicemail (#19817)
• [Fix] WhatsApp - creating a new message with the "+" in phone number causes "Concurrent login" error (#19816)
• [Fix] Incorrect mime file type sent via WhatsApp (#19797)
• [Fix] "Keep resolved" checkbox wrong alignment (#19767)
• [Fix] Translatable strings correction (#19701)
• [Fix] Failed to find ringing call on stop ring (#19694)
• [Fix] During connecting Facebook pages, only 100 pages are loaded (#15539)
• [Other] Refactorings and other fixes (#19502)

• [Plugin] Only 30 articles per category migrated from Freshservice (#19792)
• [Improvement] Synchronize whatsapp after add number (#19771)
• [Improvement] Automated closing of resolved tickets (#17805)
• [Fix] Failed to enqueue all tickets in La_Search_Jobs_ReindexAllTicketsJob (#19811)
• [Fix] Inactive Agents are not getting disconnected (#19807)
• [Fix] Creating a new contact by clicking Change ticket owner button from the ticket tab causes a contact to be created with NULL values instead of empty strings (#19805)
• [Fix] Inconsistent field definition data error (#19804)
• [Fix] PhpError: Too few arguments to function La_Mobile_Status (#19803)
• [Fix] Subject like condition in ticket filter is not working properly (#19798)
• [Fix] Send mail action does not work in the rule with condition new status=Closed (#19737)
• [Fix] Breathing time is skipped when chat/call is in queue for longer time than is set as breathing time (#19557)

• [Patch] Only 30 articles per category migrated from Freshservice (#19792)
• [Patch] Synchronize whatsapp after add number (#19771)
• [Patch] Call shows as in queue while it was already routed to voicemail (#19817)
• [Patch] Failed to find ringing call on stop ring (#19694)
• [Patch] ERROR: Search after is missing in La_MobileApp_Filters.getTickets (#19819)

• [Patch] Broken invitation (#19650)
• [Patch] Creating a new contact by clicking Change ticket owner button from the ticket tab causes a contact to be created with NULL values instead of empty strings (#19805)
• [Patch] Failed to enqueue all tickets in La_Search_Jobs_ReindexAllTicketsJob (#19811)

• [Improvement] Add filter & advanced search to the Add member grid (#19496)
• [Improvement] Make whole row in Add member window clickable to select user (#19495)
• [Improvement] Add Flowhunt provider + endpoint for AI providers UI (#19613)
• [Feature] Add FlowHunt chatbot backend (#19743)
• [Plugin] Related tasks from ClickUp are not displayed in Liveagent tickets (#19004)
• [Fix] Chat availability disabled for agents automatically after ~5 minutes (#19674)
• [Fix] Twilio WhatsApp templates without variables cannot be sent (#19796)
• [Fix] Failed to create new WhatsApp ticket after previous purged (#19776)
• [Fix] Incorrect create ElasticSearch filter when array indices are not ordered (#19768)
• [Fix] Update step 5.51.4 fails on loading templates from unpaid account (#19756)(#19772)
• [Fix] Failed export tickets (#19728)
• [Fix] Email account connection failure due to usage of unsupported DH cipher key (#19725)
• [Fix] APIv3 "GET tickets" - returns a 500 error (Slim Application Error) when using "_filters" parameter (#19716)
• [Fix] The number of objects in SipConnector is increasing on requesting call status (#19710)
• [Fix] Fatal error: strtolower(): Argument #1 ($string) must be of type string, array given in Server.php (#19706)
• [Fix] Error: Row name does not exist in Gpf_Data_IndexedRecordSet.class.php (#19693)
• [Fix] Agent can't transfer a call to a department to which he does not have access (#19662)
• [Fix] Impossible to change validator "No validation" (#19660)
• [Fix] Requested callback in offline cause CallThread stuck (#19655)
• [Fix] Python threads keep running even when caller channel does not exists (#19654)
• [Fix] Ticket created from in-page form labeled like created from contact button (#19649)
• [Fix] Wrong location of button "Reset password" (#19610)
• [Fix] Not possible to disable 2FA of agent as admin (#19606)
• [Fix] Max get tickets for export and mass actions is 1000 (#19596)
• [Fix] Error: Inconsistent field definition data (#19590)
• [Fix] Chat "Close window" button not working, "close" icon works after second click (#19584)
• [Fix] It is not possible to search in chat messages (#19443)
• [Fix] ElasticSearch: chat and call messages is not in es (#19000)
• [Fix] Chat does not end when agent logs out while the chat is ringing after transfer (#18928)
• [Fix] Stuck chat after visitor loses internet connection (#18704)
• [Fix] Breathing time is skipped when chat/call is in queue for longer time than is set as breathing time (#19557)
• [Fix] ReflectionException: Class \"[string_value]\" does not exist in La_ContactForm->execute() (#19574)
• [Fix] Mark ALL / NONE options buttons on the custom ticket filter on mobile view design issue (#19570)
• [Fix] When customer replied in assigned ticket email notifications are being sent to deleted agents (#19555)
• [Fix] Error: Gpf_Filter_Operator_String_Utf8String::sanitizeUtf8WhiteSpaces(): Return value must be of type string, null returned in Gpf_Filter_Operator_String_Utf8String.class.php (#19542)
• [Fix] PDOException: error in your SQL syntax ... near 'ON DUPLICATE KEY UPDATE previous_status = IF(rstatus <> VALUES(rstatus) in La_Rpc_Chat.requestConnect (#19528)
• [Fix] Empty pressetstatus condition in MysqlDepartmentMembersRepository (#19505)
• [Fix] "change IVR" rule action does not check if the whole IVR is valid the same as connected number's IVR section (#19404)
• [Fix] Field with attribute Always visible can be deleted from view (#19286)
• [Fix] Filter conditions are doubled in merge grid (#19166)
• [Fix] Wrong behavior of tooltips on Tickets grid action buttons (#19116)
• [Fix] Klaviyo Integration - not possible to connect (#19008)
• [Fix] Error in HighRiseIntegration_Task_SyncAllUsers. Message: Unsupported operand types: string + int (#18272)
• [Fix] Error: com.qualityunit.gpf.client.utils.FastStringMap can only have Strings as keys, notnull when opening chat button. (#17218)
• [Fix] Facebook providers in LA config are missing redirect-uri in all variations except default (#19619)
• [Fix] Facebook provider variation la_qu is missing in config.tftpl used for infra configs (#19673)
• [Fix] Internal system message closed the chat inserts redundant empty message row (#18686)
• [Performance] Slow SQL queries from La_TimeRules_ContactTimeRuleJob are overloading DB servers (#19732)
• [Other] Refactorings and other fixes (#19657)(#19545)(#19524)(#19482)(#19461)(#19435)(#19628)(#19510)(#19480)(#19442)(#19762)(#17948)(#19666)(#19635)(#19778)(#19757)(#19702)(#19751)(#19695)(#19607)(#19348)(#19609)(#19571)(#19309)(#19621)(#19455)(#19614)(#17990)

• [Patch] Twilio WhatsApp templates without variables cannot be sent #19796

• [Patch] Use v1 Twilio API to load WhatsApp templates (#19772)
• [Patch] Order filters values array (#19768)
• [Patch] Do not postpone La_Task_UpdateUserStatus (#19730)
• [Patch] Add additional info to log error when execute async job (#19762)
• [Patch] Raise limit of agents retrieved by response 200 to 1500

• [Patch] Slow SQL queries from La_TimeRules_ContactTimeRuleJob are overloading DB servers (#19732)
• [Patch] Failed to send WA template message (#19718)
• [Other] Other patches (#19732)(#19756)

• [Patch] APIv3 "GET tickets" - returns a 500 error (Slim Application Error) when using "_filters" parameter (#19716)
• [Patch] Session expired immediately on log in (#19687)
• [Patch] Incorrect parse filter condition when search tickets (#19681)
• [Other] Other patches (#19685)

• [Patch] SlowLog when retrieving user by authtoken (#19665)
• [Patch] Slow SQL when deleting agent (#19658)
• [Patch] Session expired immediately on log in (#19687)

• [Patch] SlowLog when retrieving user by authtoken (#19665)
• [Patch] Slow SQL when deleting agent (#19658)
• [Patch] Allow to override limit "max messages in ticket" (#19600)
• [Patch] Wrong location of button "Reset password" (#19600)
• [Patch] Position of "Add" button (#19642)
• [Patch] Other fixes (#19668)(#19680)

• [Fix] Deleting one chat removes contact for all chats created by same contact (#19602)
• [Fix] Ticket cannot be closed on the first attempt when clicking on X if it has multiple visitors (#19617)
• [Fix] Chat interface and messages are not loaded after chat transfer, page reload needed (#19585)
• [Fix] Access to attachments in chat (sometimes) forbidden for visitor (#18434)
• [Fix] Decrease maximum size of message content when indexing tickets to 5kB plain text (#19603)
• [Fix] Error when export tickets via new endpoint (#19594)
• [Fix] First call has no buttons panel if started from ticket created from APIv3 (#19544)
• [Other] Refactorings and other fixes (#19592)

• [Patch] Deleting one chat removes contact for all chats created by same contact (#19602)
• [Patch] Ticket cannot be closed on the first attempt when clicking on X if it has multiple visitors (#19617)
• [Patch] Chat interface and messages are not loaded after chat transfer, page reload needed (#19585)
• [Patch] Access to attachments in chat (sometimes) forbidden for visitor (#18434)
• [Patch] Decrease maximum size of message content when indexing tickets to 5kB plain text (#19603)

• [Fix] Tickets count in To solve button is incorrect (#19572)
• [Fix] Shared tickets filters with date range condition are not correctly saved (#19568)
• [Fix] Unreadable More filters button in mobile view in Material theme (#19565)
• [Other] Refactorings and other fixes (#19558)

• [Fix] Invalid UTF8 character inserted to database via API v1 (#19518)
• [Fix] Access to attachments in chat (sometimes) forbidden for visitor [partially fixed] (#18434)
• [Patch] Tickets count in To solve button is incorrect (#19572)

• [Patch] Error when opening (forwarded) ticket: (TypeError) : Cannot read properties of null (reading 'g') (#17167)
• [Patch] Handle timeout in mod_rewrite check during update (#15731)

• [Fix] Open tickets counter is missing padding in mobile view (#19566)
• [Fix] Ticket grid is cut off at the bottom (#19562)
• [Fix] Substitute department selected when deleting a department is not correctly replaced in rules (#19532)
• [Fix] Incorrectly selected substitute department for a deleted department in incoming email accounts (#19531)
• [Fix] Error: json_decode(): Argument #1 ($json) must be of type string, array given in AgentAuthenticator.php (#19511)
• [Fix] Rule condition Requested by unable to load value for editting (#18770)
• [Other] Refactorings and other fixes (#17989)

• [Feature] Add plugin: BeezDesk into cloud release (#19346)
• [Improvement] Remove FB router URL from code (#19494)
• [Improvement] Change cursor from arrow to pointer when hovering over department member (#19487)
• [Improvement] Improve department role label design (#19467)
• [Improvement] Reindex all tickets improvement (replace instead of truncate+insert) (#19446)
• [Improvement] Make predefined answer text box adjustable (#19385)
• [Improvement] Possibility to set (force) SSO as the only login option (#16022)
• [Fix] OutgoingEmailAccountId::__construct(): Argument #1 ($value) must be of type string, OutgoingEmailAccountId given (#19536)
• [Fix] Failed to reschedule ReindexTicketsJob (#19520)
• [Fix] La_Task_UpdateUserStatus task is failing (#19517)
• [Fix] Registered visitor is unable to start a chat (#19509)
• [Fix] Update style of the discounted price in LA themes (#19504)
• [Fix] Stuck chat when ticket is resolved while chat is ringing in the same ticket (#19479)
• [Fix] Ticket grid doesn't work for the newly created agents (#19473)
• [Fix] Useless border of "Add action/Create" button (#19441)
• [Fix] Don't display duplicated notification popups (#19425)
• [Fix] KB kategories migrated multiple times during Zendesk migration (#19411)
• [Fix] Knowledgebase entry title doesn't support all emoticons (#19403)
• [Fix] Enabling/disabling plugin/integration displays duplicated confirmation notification (#19381)
• [Fix] Incorrect width set up for the Configuration AI section content (#19380)
• [Fix] Notification in dashboard always contains both arrows despite it is the first, last, or the only notification (#19379)
• [Fix] Agent stop provide phone service on logout even if he has enabled devices for calls in offline (#19367)
• [Fix] Tag report chart types Area, Line and Bar display correct data only for first 10 tags (#19336)
• [Fix] Wrong content type generated for API v3 OpenApi json definition (#19331)
• [Fix] Cloned agent has all services duplicated after deleting the agent from which it was cloned (#19324)
• [Fix] Audit log config is ignored (#19307)
• [Fix] Shifted arrows changing the KB item position (#19274)
• [Fix] CRITICAL: La_Rpc_TicketMessages::loadGroupsAndMessages(): Argument #3 ($ticketCreatedAt) must be of type Qu_Lib_Instant, null given from La_Rpc_TicketMessages->open() (#19170)
• [Fix] CRITICAL: Call to a member function getValue() on null in Gpf_View_FilterForm.save() (#18368)
• [Fix] Update WhatsApp integration to work with new WA template messages (#18051)
• [Fix] API v1 conversations crashes when trying to access any ticket after first 1000 (#17646)
• [Fix] API v3: _sortDir and _sortField are ignored in /api/v3/#/tickets/getTicketsList (#17492)
• [Other] Refactorings and other fixes (#19526)(#19491)(#19483)(#19454)(#19439)(#19215)(#18991)(#17873)(#13543)

• [Fix] Error 429 (Too many requests) during Zendesk migration (#19515)
• [Fix] Error: Failed to deserialize custom form field with id in MysqlFormFieldsRepository.php (#19210)

• [Fix] JsonSerializer::decode(): Argument #1 ($json) must be of type string (#19450)
• [Fix] Decrease ES max index text size (#19512)

• [Fix] Trim content for ES index after conversion from HTML to plain (#19506)

• [Fix] Voicemail recording doesn't exists in the ticket (#19440)
• [Fix] Incoming call from anonymous number gets stuck (#19463)
• [Fix] Agent profile cannot be saved with chat feature disabled (#19470)
• [Fix] Zendesk_Task: Article\Model\Text::__construct(): Argument #1 ($text) must be of type string (#19010)
• [Fix] During Freshdesk migration KB articles migrated without images, videos and HTML formatting (#19371)

• [Improvement] Add filter to "Manage department members and roles" grid (#19363)

• [Feature] Make contact in Chats overview clickable (#16193)
• [Fix] Strange order of departments in New > New email (#19376)
• [Fix] Opening ticket in popup cause Something went wrong error (#19364)
• [Fix] Unread messages counter should be displayed only if agent is scrolled (#19357)
• [Fix] Opening of a new ticket from call take long time (#19197)
• [Fix] Merging tickets is counted as Answers in agent Performance report (#19051)
• [Other] Other fixes and refactorings (#19389)(#19417)(#19399)

• [Fix] Display order of messages in internal chat is broken (#19397)
• [Fix] Filter for agent name in Department members should not be case sensitive (#19356)
• [Fix] Mail outbox doesn't work with TIMEZONE setting correctly (#19304)
• [Fix] API key authentication does not work to access files through scripts/file.php (#19258)

• [Improvement] Enable ticket assistant for developer installation (#19386)
• [Fix] Postponed tickets are not reopened after scheduled time (#19387)

• [Patch] API key authentication does not work to access files through scripts/file.php (#19258)

• [Security] Reset password button in agents list doesn't reset password (#17319)
• [Feature] Limit editing of templates per variation (#18789)
• [Fix] Cannot merge contacts (#19370)
• [Fix] Missing images in article (#19287)
• [Fix] Mysterious session expired on standalone installation (#18512)
• [Other] Refactorings and other fixes (#18668)(#19361)(#19360)(#19347)

• [Improvement] Elasticsearch: change how we index html and big texts (#19293)
• [Improvement] Extend the current limit: 100 message groups per conversation (#19292)
• [Improvement] UI and UX improvement for Department roles (#19265)(#19335)
• [Improvement] Add option to set up 3 digits number as an external device (#16699)
• [Fix] Broken transfer and assign of a ticket (#19282)
• [Fix] Visibility of Ticket & Customer fields is not editable (#19268)
• [Fix] Infinite loading after saving 2FA without a code (#19259)
• [Fix] LiveAgent users that left panel without using logout button remains logged in (#19233)
• [Fix] "Complete transfer" button is not displayed in internal call on transfer (#19224)
• [Other] Refactorings and other fixes (#19045)(#19306)(#19311)

• [Patch] Disable sending email through system email account

• [Patch] Error in index ticket reschedule (#19306)
• [Patch] Extend the current limit to 5000 messages per conversation (#19292)

• [Feature] Agent roles per department (reader, solver, supervisor, manager)
• [Improvement] Improve Google oAuth app to support sending emails from aliases (#18188)
• [Improvement] Add option to set up 3 digits number as an external device (#16699)
• [Improvement] Update GPT model to latest version (#19169)
• [Improvement] New shortcuts for new ticket and call (#19154)
• [Improvement] Unread counter with scroll action (#18992)
• [Improvement] Improve error message when limits reached on OpenAI assistant (#18777)
• [Fix] Localize To solve algorithm setting name (#19266)
• [Fix] Broken Plugin configuration (#19280)
• [Fix] Impossible to adjust the width of the Views column in KB grid (#19275)
• [Fix] Custom roles grid shows wrong count of agents with given custom role (#19272)
• [Fix] Problem with index tickets (#19262)(#19247)
• [Fix] API key authentication does not work to access files through scripts/file.php (#19258)
• [Fix] In department roles there is non-working "change" button available for changing admin role (#19252)
• [Fix] Not possible to save any changes in agent profile (role agent) (#19226)
• [Fix] "Call not found" on call status change (#19223)
• [Fix] Missed call ID in service_params in ticket with call (#19222)
• [Fix] Update JsonSerializer::decode() to support legacy error handling (#19221)
• [Fix] Error: Failed to deserialize custom form field with id in MysqlFormFieldsRepository.php (#19210)
• [Fix] List type custom fields do not save available values (#19196)
• [Fix] Convert contact to company button is not restricted for custom roles (#19188)
• [Fix] Wrong behavior when fetching Slack channels with 0 members (#19187)
• [Fix] POP3 connection fail due to incomplete response received via socket connection (#19178)
• [Fix] Broken "To solve" functionality in department settings (#19134)
• [Fix] "Answered scheduled" status does not change after sending e-mails (#19103)
• [Fix] Postponed ticket in which agent called a customer cannot be postponed again to the same time (#19101)
• [Fix] %s is shown instead of agent name in agent creation form success message (#19091)
• [Fix] CRITICAL: La_Features_Facebook_EventProcessor_Conversations::createFileMessageFromAttachment(): Return value must be of type Qu_La_Message_NewFileMessage, null returned (#19064)
• [Fix] Customer cannot leave an offline message when ticket is already deleted (#19055)
• [Fix] Attached file removed from Predefined answer after the template used in ticket note and file removed from note (#19040)
• [Fix] Agent displayed in the list of available destination for internal call even if he is on another call (#18925)
• [Fix] The "Clone agent" form freezes after clicking "Create" (#18851)
• [Fix] Merging of contacts does not finish for bigger data (#18729)
• [Fix] CRITICAL: Argument #1 ($request) must be of type FacebookRequest in FacebookBatchResponse.php (#18692)
• [Fix] CRITICAL: fopen(): Argument #1 ($filename) must not contain any null bytes in La_ContactWidget_Generator.class.php. (#18234)
• [Fix] Loading Slack channels in rule or mass action throws Data error Slim Application Error (#18073)
• [Fix] Trying to leave offline message through chat button gives "Permission denied" error (#17787)
• [Fix] Error after sending offline message (#17390)
• [Fix] Shortcut to open My Account does not work (#17176)
• [Fix] Older attachment not possible to download (#16444)
• [Performance] "Connection timeout" error on the Tag report (#17085)
• [Other] Refactorings and other fixes (#19214)(#19155)(#19142)(#19090)(#19073)(#19069)(#19060)(#19049)(#19002)(#18936)(#18902)(#18882)(#19288)(#19199)(#19281)(#19277)(#19251)(#19102)(#19033)(#19261)

• [Patch] Failed to index ticket - loop in corner case (#19247)

• [Patch] Problem with ticket indexing "version conflict" (#19262)(#19247)
• [Patch] "Connection timeout" error on the Tag report (#17085)
• [Patch] POP3 connection fail due to incomplete response received via socket connection (#19178)

• [Patch] Keep ticket state incorrectly checked by default for ticket action (#19103)

• [Improvement] Use buttons with new tooltip for Refresh and Go to top buttons (#19056)
• [Improvement] Implement Caching for Language CSV Files into PHP Files for Performance Optimization (#19021)
• [Improvement] Improve error message when limits reached on OpenAI assistant (#18777)
• [Fix] Useless background of the refresh button (#19098)
• [Fix] Some fields in the chat button settings can be displayed as empty (#19035)
• [Fix] Empty privileges are returned by ApiKeyManager::getByToken method (#18767)
• [Fix] Failed get tracking url for our support (#17612)
• [Performance] Slow SQL in DeleteUnusedUsersAndContacts (#18874)
• [Performance] Inline images should be parsed from KB articles and cached (#18703)
• [Other] Refactorings and other fixes (#18976)(#18942)(#18904)(#18881)(#12398)

• [Patch] Disable sending email through system email account (PR16414)

• [Fix] Keep ticket state incorrectly checked by default for ticket action (#19068)
• [Fix] Stuck chat after transferred to department without online agents (#18927)
• [Other] Refactorings and other fixes (#18832)

• [Patch] SPF record is not recognized by Liveagent when adding mail account (#19047)
• [Patch] LiveAgent users that left panel without using logout button remains logged in (#18958)
• [Patch] Agent cannot close chat after customer lost internet connection (#17484)
• [Patch] Error message after a chat is assigned and transferred (#17739)
• [Patch] Create ticket API v3 creates a ticket despite error message regarding insufficient privileges (#18870)
• [Patch] System messages visible to customer (#18959)

• [Patch] "Remember me" login function causing problems on standalone installations (#17448)
• [Patch] Random "session expired" on standalone installation (#18512)
• [Patch] Attachment in ticket can't be downloaded during ticket composing or replying (#16221)

• [Improvement] Log crashed task before rescheduling (#18979)
• [Fix] SPF record is not recognized by Liveagent when adding mail account (#19047)
• [Fix] Uncaught RuntimeException: Container is not set (#19043)
• [Fix] Ticket info section style corrections (#19028)
• [Fix] Shifted label field in GitHub integration configuration section (#19027)
• [Fix] Blue info section with tooltip incorrectly displayed for integrations with no info (#19026)
• [Fix] Possible XSS on customer portal articles (triggered in agent panel) (#19024)
• [Fix] ElasticSearch: purged tickets still in es (#18999)
• [Fix] Missing "Save" notification in Call, Chat, and Email settings sections (#18990)
• [Fix] Canceled chat is not created as ticket (#18972)
• [Fix] LiveAgent.addTicketField doesn't work in chat button without pre-chat form (#18947)
• [Fix] Error: Failed to finish call , Ticket solution not found (#18943)
• [Fix] Merge into mass action info message prints System as action initiator instead of an agent (#18873)
• [Fix] CRITICAL: Argument #1 ($url) must be of type string in CustomPlugin_Extension.loadExternalExtension() (#18735)
• [Fix] Incorrect instructions to set up SPF record to send emails from LA servers (#18693)
• [Fix] The "Timezone" setting in rules can be displayed as empty (#18176)
• [Fix] "Remember me" login function causing problems on standalone installations (#17448)
• [Fix] Incorrect validation of focused field with auto filling (#15382)
• [Fix] Bad route after clicking on the created customer portal (#10285)
• [Fix] Instagram subcomments are not fetched (#18701)
• [Other] Refactorings and other fixes (#18977)(#19059)

• [Security] Tabnabbing vulnerability (#17952)
• [Improvement] Mass action transfer - keep ticket state checked by default (#14766)
• [Fix] AssignToMe chat action is changing agent from solver to viewer (#19009)
• [Fix] Translatable strings corrections (#18921)
• [Fix] Confusing Loading... sign when all ticket messages have been already loaded (#18846)
• [Fix] Not possible to create new answer draft when old exists (#18814)
• [Fix] Undo shortcut does not work correctly in ongoing chats when canned messages are added (#18534)
• [Other] Refactorings and other fixes (#18955)(#18896)(#18230)

• [Fix] Multi KB integration guide has a typo in the URL (#18915)
• [Fix] Can not add note to ticket Row does not exist when quickly adding file to note second time (#18914)
• [Fix] Can't upload a WAV file as IVR recording anymore (#18907)
• [Fix] Chat content is not searchable after truncate (#18809)
• [Fix] Mass action success notification appears many times for a single run (#17558)

• [Security] System messages visible to customer (#18959)
• [Feature] Create tag directly in rule edit (#6545)
• [Fix] CSS color-scheme: dark causes white background in widgets (#18975)
• [Fix] Missing PHP_IDE_CONFIG environment variable (#18967)
• [Fix] LiveAgent users that left panel without using logout button remains logged in (#18958)
• [Fix] Translatable strings corrections (#18922)
• [Fix] Create ticket API v3 creates a ticket despite error message regarding insufficient privileges (#18870)
• [Fix] AI overview content (#18802)
• [Fix] LA selects a wrong number after pressing the "Enter" button (#18280)
• [Fix] Error message after a chat is assigned and transferred (#17739)
• [Fix] Agent cannot close chat after customer lost internet connection (#17484)
• [Other] Refactorings and other fixes (#18930)

• [Improvement] Show information that LA stores email sources only for 30 days when connecting email account (#14788)
• [Fix] Translations with no sense. (#18956)
• [Fix] The dictionary is not loaded. error message when setting up password in customer portal (#18951)
• [Fix] CRITICAL: La_Api_Helper_User::getAgent(): Argument #1 ($userIdentifier) must be of type string, null given (#18949)
• [Fix] Failed to migrate answer, resolution and assign request when sla level not exists (#18939)
• [Fix] Lack of contextual information in strings to be corrected (#18934)
• [Fix] Mistake in the source string to be corrected (#18929)
• [Fix] Translatable strings corrections (#18920)
• [Fix] Add backoff algorithm or retry-interval to RedisClientBuilder (#18905)
• [Fix] Slim application error on local env after newly created environment (#18890)
• [Fix] Ticket not reopened when transferred to department inaccessible by agent (#18771)
• [Fix] Not possible to re-create a previously deleted agent (#18710)
• [Fix] Not possible to select a ticket via the Search button in mass action "Merge into" (#18670)
• [Fix] AI Assistant not retaining new lines (#18665)
• [Fix] RecoverableProjectionError version_conflict_engine_exception in TicketSearch (#18659)
• [Fix] CRITICAL: Object of class Model_EmailMessage_AttachmentId could not be converted to string in UrlGenerator.php (#18451)
• [Performance] ReindexAllTicketsJob is rescheduled to static queue and not in batch (#18865)
• [Other] Refactorings and other fixes (#18791)(#18745)(#18744)(#18589)

• [Improvement] Delete unnecessary translations (#18924)
• [Improvement] Translatable strings corrections (#18913)
• [Improvement] Customer portal paths unification (#18783)
• [Fix] Make voice run locally without modifying any files (#18861)
• [Fix] Error logs from EmailSender module are written to general php error log instead of la_logs file of particular account (#18845)
• [Fix] ERROR: Invalid key ID. Must be integer greater than 1000000 in YamlApikeyRepository.php (#18788)
• [Fix] "More" button doesn't work after a ticket transfer (#18177)
• [Fix] APIv1 /reports/ranking doesn't return the validity status (#17925)
• [Performance] Temporary disable redis cache for settings and plugin settings (#18909)
• [Other] Refactorings and other fixes (#18855)(#18707)(#18514)

• [Patch] Incoming email accounts are failing due to error "Failed to create incoming email aggregate" (#18903)
• [Patch] Emails that already exist in qu_la_mail_identifiers are fetched to tickets (#18908)
• [Patch] Temporary disable redis cache for settings and plugin settings (#18909)
• [Partially patched] Auto-reply sent from LA to connected incoming email account fetches itself (#18906)

• [Patch] Incoming email accounts are failing due to error "Failed to create incoming email aggregate" (#18903)

- [Patch] Accessibility of contact form fields: use type=email and type=tel (#18636)

• [Improvement] Okta SSO - support for more "Organization URLs" (#18477)
• [Fix] Custom languages in use affecting login page (#18860)
• [Fix] CRITICAL: Object of class Qu_La_EmailSender_Application_Model_AccountType could not be converted to string (#18849)
• [Fix] Fast sequential call from the same ticket cause call stuck (#18552)
• [Fix] Duplicated outbound call (#18426)
• [Fix] Rename of the department is case insensitive (#18320)
• [Fix] Some emails are not processed to tickets and have duplicate in qu_la_mail_identifiers (#18056)
• [Other] Refactorings and other fixes (#18793)(#18718)

• [Fix] There are no translations of application (#18844)
• [Fix] Missing login form on the /agent screen (#18843)
• [Fix] Failed initialize InfrastructureConfigurator when change es cluster id (#18840)
• [Fix] Ticket doesn't exist on start new call from browser (#18805)
• [Fix] No ringing sound for incoming calls - randomly (#18780)
• [Fix] Mass action applies to 1000 ticket only, not to supposed 50000 tickets (#18628)
• [Fix] When copy-pasting Hebrew in reply editor punctuation moves to the right (#18820)
• [Other] Refactorings and other fixes (#18824)(#18790)

• [Fix] Permission denied after chat transfer (#18821)
• [Fix] Replace 'X' text with appropriate button text (#18822)
• [Fix] Wrong usage of last date changed for topic, suggestion or myTickets templates. (#18806)
• [Fix] GeneralSettingsManager::set(): Argument #2 ($value) must be of type string in SoundConfigurationForm.save() (#18784)
• [Fix] "Merge failed. Not authorized to close the ticket" error displayed after merging tickets by Agent (#18753)
• [Fix] Error while uploading call recording (#18615)
• [Fix] API v3 /chats response attribute status values documentation incorrect (#18556)
• [Fix] Asterisk-la periodically cannot load or convert a media file (#18529)
• [Fix] The error message for IVR saving does not contain the description of the reason (#18525)
• [Fix] Useless multiple file links are created for chat attachments (#18079)
• [Fix] Access from your IP address is denied. Contact administrator to whitelist your IP in Auth/Service.class.php (#17940)
• [Fix] API v3: The download/view URLs returned from GET /tickets/{ticketId}/messages can't be used (#15235)
• [Fix] Wrong maintenance text for cloud accounts (#5979)
• [Other] Refactorings and other fixes (#18756)(#18752)(#18653)(#18593)(#13139)(#18819)

• [Fix] APIv3: add support for apikey authentication to attachment download/view URLs returned from GET /tickets/{tid}/messages (#15235)
• [Fix] Phones for old Twilio integration are always in offline state (#18773)

• [Improvement] Customer portal create buttons unification (#18782)
• [Improvement] KB table improvements (#18581)
• [Fix] Breaking change in APIv3 with privileges for tickets introduced in minor release (#18781)
• [Fix] Missing CSP directives (#18630)
• [Other] Refactorings and other fixes (#18762)(#18674)

• [Improvement] Decrease number of shards for page visits ES index (#18765)
• [Improvement] Open Customer portal settings after creating a new knowledgebase (#18585)
• [Fix] version is obsolete in docker-compose.yml (#18769)
• [Fix] Answer assistant fields placeholders update (#18749)
• [Fix] Broken Call/Video call button (#18676)
• [Fix] Lowercase list is converted into numbered list after sending the email (#18610)
• [Fix] CRITICAL: La_Page_Kb_NotFound::__construct(): Argument #2 ($title) must be of type string (#18562)
• [Fix] add input validation visitor-tracker (#18437)
• [Fix] Plugins engine exception: Conversation id not found in class La_Features_Phone_Main. (#17476)
• [Fix] Rename Invalidate ticket review custom role permission (#16813)
• [Fix] API v3: The download/view URLs returned from GET /tickets/{ticketId}/messages returns 403 (#15235)
• [Fix] Error when opening a draft ticket (#18348)
• [Other] Refactorings and other fixes (#18751)(#18746)(#18571)

• [Security] Password reset link should expire after agent's email changed (#18213)
• [Improvement] AI-related sections improvements (#18748)
• [Improvement] Change AI Assistant to Answer assistant (#18728)
• [Improvement] Loading only when opening personal details tab (#18715)
• [Improvement] Settings action on Customer portals overview should open Customer portal settings (#18584)
• [Fix] Error Ooops, URL is not valid. in mobile app after update to 5.47.4.3 (#18731)
• [Fix] Wrong css for suggestion when status is published (#18724)
• [Fix] Unable split in suggestion tickets (#18722)
• [Fix] Overlapping scrollbars in grid in reports in Firefox browser (#18640)
• [Fix] CRITICAL: La_Model_Conversation_Service::rerouteChat(): Argument #2 ($excludeAgent) must be of type ?La_Model_User_Agent, La_Model_User_Visitor given called in La_Rpc_Chat.class.php. (#18183)
• [Fix] Plugins engine exception: Conversation id not found in class La_Features_Phone_Main. (#17476)
• [Other] Refactorings and other fixes (#18599)

• [Fix] Broken LA app - Gpf_Exception: Failed to set up Content-Security-Policy header. (#18737)
• [Fix] Not possible to build new version with crowdin sync (#18733)
• [Fix] White text of an article in pre-chat form (#18617)
• [Fix] add input validation visitor-tracker (#18437)

• [Improvement] Accessibility of contact form fields type=email and type=tel (#18636)
• [Improvement] AI assistant: Ability to suggest answer just by prompt without initial draft text (#18634)
• [Fix] CRITICAL: Too few arguments to function La_Config_AgentSounds::__construct() (#18709)
• [Fix] Incorrect instructions to set up SPF record to send emails from LA servers (#18693)
• [Fix] Ensure Ticket Assistant feature will work after SemanticWrap EOL (#18689)
• [Fix] Send and Attachment icons overlaps on the chat window when RTL language is used (#18687)
• [Fix] Invisible icons in ticket owner section (#18679)
• [Fix] Something went wrong error when customer close ringing chat (started from automatic invitation) (#18652)
• [Performance] Useless traffic from DB when render KB page (#18702)
• [Other] Refactorings and other fixes (#18643)

• [Improvement] Do not expand ticket reply action bar on hover (#18669)
• [Fix] API v3 delete /tickets/{ticketId} does not work (#18671)
• [Fix] CLOSED ticket is not deleted via Mass action->Close and delete action (#18649)
• [Fix] 'To number' is not preset when making a call from Edit contact form (#18530)
• [Fix] Twitter API v2 Unauthorized 401 response (#18523)
• [Performance] Time rule with tag conditions overloaded DB (#14248)
• [Other] Refactorings and other fixes (#18275)

• [Security] Internal KB articles access control (#18641)
• [Plugin] Shopify plugin: update API version (#18619)
• [Feature] Improve Clipboard function within the "Display external info" plugin compatibility with browsers (#18433)
• [Fix] Action box header is not visible on small height device (#18658)
• [Fix] DEFAULT_ACCOUNT_HOSTNAME dont set when install account (#18642)
• [Fix] TicketIndexer Error - Unhandled message group type [type=] (#18629)
• [Fix] Invalid owner id in some fb/twitter tickets (#18603)
• [Fix] CRITICAL: array_keys(): Argument #1 ($array) must be of type array, null given in GitHub_ConversationController.class.php (#18535)
• [Fix] Error: Answer FROM address is missing. (answerId=...) in Api/TicketIndexer.php (#17727)
• [Other] Refactorings and other fixes (#11448)(#18590)

• [Fix] "Delete Role" popup stays open even after confirmation (#18578)
• [Fix] Tickets postponed by rule with trigger "status changed" are not reopened when the postponed time passes (#18158)
• [Other] Refactorings and other fixes (#18478)

• [Feature] Elastic search required for standalone installations (#18607)
• [Feature] Focus Search field when Set requester dialog is opened (#13234)
• [Improvement] Restrict access to install folder in hosted build (#18402)
• [Improvement] Confusing button for "Edit quoted text" (#18208)
• [Fix] Failed to get LoggerInterface service from container (#18632)
• [Fix] AI assistant: random language of the answer (#18622)
• [Fix] CRITICAL: FileNameDecoder::decode(): Argument #1 ($value) must be of type string in HttpFileContentCreator.php (#18560)
• [Fix] User identity not available in La_Model_UserDepartment (#18413)
• [Fix] Substitute account not correctly replaced in rules when removing outgoing email account (#18406)
• [Fix] "Ticket created" rule is not triggered when a ticket is created from a note (#18191)
• [Fix] Error: Outgoing account not found. (id=...) in Api/EmailForwarder.php (#17686)
• [Fix] Active search field by default in the set requester/change ticket owner menu (#11858)
• [Other] Refactorings and other fixes (#18624)(#18605)(#18577)(#4049)

• [Fix] Images uploaded as contact form logo have 0 size in AWS S3 (#18612)
• [Fix] Missing padding in WA action buttons (#18597)
• [Other] Refactorings and other fixes (#18501)(#18274)

• [Improvement] Missing placeholder in Send notification WA action (#18028)
• [Improvement] Multi KB - integration guide should use default domain (#8457)
• [Fix] tenant-mgmt/rpc.php endpoint returns 4/500 on error. (#18601)
• [Fix] AI assistant: Language of the answer should not change when improving the answer (#18587)
• [Fix] "datelatestupdate" value not updated in the APIv1 - Return application installation date and latest version (#18580)
• [Fix] VOIP: phone should connect to service hostname (#18566)
• [Fix] Variables added to email template via source mode are not displayed and added incorrectly (#18487)
• [Fix] WhatsApp error: Message is already delivered (#18367)
• [Fix] Input focus shifted from a ticket message to an internal chat (#17819)
• [Fix] Ticket is not accessible to customer when someone else than ticket owner answers (#17669)
• [Other] Refactorings and other fixes (#18480)

• [Improvement] Select visitor-pushstream-profiles based on tenantId (#18522)
• [Fix] Content of knowledgebases vanished (#18586)
• [Fix] Missing icon for Add translation in WhatsApp message templates (#18572)
• [Fix] Not aligned "Customize filter" text (#18554)
• [Fix] Missing title in customer portals (#18553)
• [Fix] Missing notifications about failed payments (#18457)
• [Fix] 360dialog WhatsApp number integration incorrect strings (#15300)
• [Other] Refactorings and other fixes (#17867)

• [Fix] 403 Forbidden for different file types (#18564)

• [Other] Refactorings and other fixes (#18441)(#18463)(#18566)(#18573)

• [Fix] CreateDeleteKbArtifacts_Test e2e test failed on new build (#18563)
• [Fix] Es unable find script reindex v2 (#18561)
• [Fix] Wrong positioning of the "To number is mandatory" error message (#18533)
• [Fix] Error: Ticket not found in LegacyTicketInfoLoader.php. (#17306)
• [Other] Refactorings and other fixes (#18547)

• [Improvement] API for restore\cleanup account's data in VoIP DB (#18542)
• [Improvement] "All" and "None" icons in rules could be the same (#14520)
• [Fix] Ticket detail scroll bar overlay the edit subject icon (#18540)
• [Fix] Unable to deserialize attachment (#18520)
• [Fix] Predefined answers - messed up HTML formatting (#18476)
• [Fix] Error response from API v1 /conversations/ if CLOSED conversation in the result (#18423)
• [Fix] Error: Method not allowed. Must be one of: GET, PUT, DELETE in RoutingMiddleware.php (#17224)

• [Fix] Font background color applied in answer when using copy paste from previous message (#18411)
• [Fix] ApiKeyProperties::__construct(): Argument #2 ($whiteList) must be of type string, null given (#17843)
• [Other] Refactorings and other fixes (#18484)(#18313)(#18531)(#18522)

• [Fix] TabWidgetMoreItemsButton button invisible in ticket (#18508)
• [Fix] GitHub tab in Customer details section is missing icon (#18507)
• [Fix] Possibility to send empty message in internal chat (#18464)
• [Fix] Resolved assigned calls remained in ToSolve queue (#18231)
• [Fix] Failed to load contact by CustomerId in old ticket from agent email address (#17203)
• [Fix] Twitter API v2 403 forbidden response: keys and tokens must be used (#16479)
• [Fix] La_Features_Twitter_ClientException in Twitter/Client.class.php (#16439)
• [Fix] Other fixes and refactorings (#18486)(#17961)

• [Feature] DUO as additional SSO provider (#15742)
• [Feature] AI assistant quick text actions (#17726)
• [Fix] Contact form Ascent - wrong send button design in RTL languages (#18502)
• [Fix] Make ES exception for not writable index alias as recoverable (#18499)
• [Fix] WA messages from new customers aren't received in LA app (#18498)
• [Fix] Broken design of pre-chat form style in preview panel (#18489)
• [Fix] Incorrect affiliate url in settings (#18470)
• [Fix] Missing design in My tickets section of customer portal (#18469)
• [Fix] Job not scheduled because Access from your IP address is denied (#18468)
• [Fix] Owner could not create a ticket in department he is not a member of (#18453)
• [Fix] Canned messages are placed as HTML to content (#18431)
• [Fix] Error Malfrormed ApiKey Token in Lib_PrintFile (#17063)
• [Other] Refactorings and other fixes (#18169)(#8774)

• [Improvement] Add Copy button to Okta's redirect URI string (#15461)
• [Fix] Failed to suspend account if facebook feature is not active (#18472)
• [Fix] Design issue in Change permission panel (Custom roles) (#18456)
• [Fix] Size of text area for plain text in rules (#18424)
• [Fix] Inactivity timer is counted from the start of the chat, not from the connection with the agent (#18355)
• [Fix] CRITICAL: La_Rpc_TicketMessages::loadGroupsAndMessages(): Argument #3 ($ticketCreatedAt) must be of type Qu_Lib_Instant, null given called in La_Rpc_TicketMessages.class.php (#18348)
• [Fix] Breathing time for calls is not always applied (#18207)
• [Fix] Plugins engine exception: Unhandled exception: 'Failed to create file link id' in class La_Features_SoundConfig_Main (#17862)

[Important notice] Changes to Button elements in Contact widgets and Customer portal might affect Custom CSS. Read more

• [Improvement] Change interceptor exceptions (#18390)
• [Fix] To Solve button does not add new tickets that have been assigned to the agent by the rule (#18414)
• [Fix] Mobile filter menu items are not readable (#18407)
• [Fix] User identity not available in La_Model_UserDepartment (#18385)
• [Fix] Broken "Forward message" template (#18353)
• [Fix] Broken "Ticket reply" and "New ticket" templates (#18352)
• [Fix] Languages with the right-to-left text direction have a wrong (left-to-right) text direction in text editor (#18329)
• [Fix] api-v3-keys section in config does not allow safe use of secrets (#18311)
• [Fix] Can't upload image for favicon in customer portal settings (#18310)
• [Fix] Incorrect sequence of codecs in Asterisk 200 OK answer cause no sound in incoming calls (#18253)
• [Other] Refactorings and other fixes (#18412)(#18403)(#18391)(#18282)

• [Fix] New CKEditor distorts new images in KB articles (#18388)
• [Fix] Newly added HTML code to email template has to be saved twice (#18363)
• [Fix] New CKEditor does not support making links of images that are automatically added to automatically generated figure HTML tag (#18362)
• [Fix] Ctrl + I shorcut for Italic text isn`t working (#18356)
• [Fix] Outbound call from browser initiated even if access to media not provided (#18303)
• [Other] Refactorings and other fixes (#17680)

• [Fix] Dont start clamav container after update image (#18394)
• [Fix] CRITICAL: SortColumn::__construct(): Argument #1 ($columnName) must be of type string in La_Customer_SearchContactTable.getRows() (#18378)
• [Fix] First assign time remains active after Resolved ticket is merged with another (#18314)
• [Fix] Error 404 Not Found when integrating WhatsApp number (#18309)
• [Fix] Error: Class "La_Task_Update_FetchTwitterScreenName" not found in Tasks/Runner.class.php (#18246)
• [Fix] CRITICAL: Argument #2 ($lastThreadTicketId) must be of type TicketId when replying to WhatsApp ticket (#18204)
• [Fix] Deleted WhatsApp ticket prevents new WhatsApp incoming messages (#18200)
• [Fix] Error while running task Kayako_Task. Message: Kayako_Task::getUserFromById(): Argument #1 ($id) must be of type string, null given, called in Kayako_Task.class.php. (#18111)
• [Fix] Default Agent role can close and delete tickets via mass action (#18055)
• [Fix] First assign time remains active when ticket changed SLA level by rule (#18046)
• [Other] Refactorings and other fixes (#18275)(#17676)

• [Fix] Clear planned jobs in resqu when the account is deleted

• [Fix] DEFAULT_ACCOUNT_HOSTNAME setting is cleared during update in AWS (#18371)
• [Fix] HTML markup doesn't work correctly on pre-chat form KB suggestions (#18340)
• [Fix] Updated ckeditor disorts appearance of email template in the editor (#18333)
• [Fix] Apache access.log and error.log format (#18324)
• [Fix] Error: AssignRequest not found in LegacyAssignRequestApi.php (#18118)
• [Other] Refactorings and other fixes (#18275)

• [Fix] Canned messages don't contain line breaks when inserted (#18337)
• [Fix] CSS breaks email templates (#18335)
• [Fix] Missing notification for opened recent tickets (#18321)
• [Fix] SLA "Exclude holidays" section became empty after Liveagent update to 5.45.2.16 (#18306)
• [Fix] Recent tickets new and open tickets indicator is missing (#18224)
• [Fix] The report Call load has inflated metrics and deviates from other related reports (#17790)
• [Other] Refactorings and other fixes (#18036)(#17811)

• [Improvement] New version should be published also to AWS infrastructure (#18294)
• [Improvement] Move webrtc settings to config.yml (#18288)
• [Fix] Broken 'Go to agent panel' button when KB is disabled (#18302)
• [Fix] Leading comma in conversation tags causes exception when exporting to csv (#18270)
• [Fix] Inbound call hanged up on transfer rule execution (#18022)
• [Other] Refactorings and other fixes (#17315)(#16652)(#16210)

• [Fix] Agent report - zero values on some stats (#18198)
• [Fix] Sip connector service name is required during update (#18276)
• [Fix] Ticket stay in "CALLING" state after finish call which handled via LivePhone app (#18093)
• [Fix] Inline images doesnt work in quoted text (#18168)
• [Fix] Wrong department in the ringing notification of a transfered chat (#18054)
• [Other] Refactorings and other fixes (#17950)(#16250)

• [Fix] Access to attachments in chat forbidden for visitor (#18235)

• [Improvement] Changes in ticket buttons groups (#18197)
• [Fix] Sip connector config does not allow changing host name (#18277)
• [Fix] CRITICAL: array_key_exists(): Argument #2 ($array) must be of type array, string given when saving rule (#18193)
• [Fix] Error while running task JiraServiceDeskImport_Task. Message: count(): Argument #1 ($value) must be of type Countable|array, null given. (#18114)
• [Fix] KB articles path not style properly in agent panel and overlapping with article's text (#17992)
• [Fix] Error: Unable to clone attachment in AnswerCreator.php (#17225)
• [Other] Refactorings and other fixes (#18240)

[Important notice] Change from 360dialog On-Premise API to new Cloud API affects WhatsApp integration. Read more

• [Fix] WhatsApp incoming webhook payload changed (#18068)
• [Fix] ConversationRequest is not created when chat is started from system invitation (#18159)
• [Fix] CRITICAL: La_Features_Twitter_AppConfig::$redirectUri must not be accessed before initialization in Twitter/AppConfig.class.php (#18146)
• [Fix] CRITICAL: Argument #1 ($object) must be of type array, null given in LegacyMessageProvider.php (#18033)
• [Fix] CRITICAL: Return value must be of type array, bool returned from Qu_La_Dns_Resolver@anonymous->resolve(). (#17824)
• [Fix] Error: Command failed: Some of the requested messages no longer exist from FetchEmailTask. (#17699)
• [Fix] CRITICAL: addNewParticipant(): Argument #2 ($email) must be of type string, null given in KbBase.class.php (#17667)

• [Security] Session ID secure handling (#18078)
• [Improvement] Implement second batch of new icons (#17938)
• [Fix] Performance problem in 5.45 (#18195)
• [Fix] Error while deleting terminated account in DeleteScenario in La_Features_Phone_Main (#18182)
• [Fix] Toggle "Deactivate" call button in narrow tab is moved out (#18178)
• [Fix] Integrate new google email account - radio buttons are with big gaps (#18162)
• [Fix] Unhandled exception in La_TimeRules_ConversationTimeRuleJob: Maximum length of rtype in Gpf_Db_Rule is 1 (#18140)
• [Fix] Save button disabled after changes (#18106)
• [Fix] Error: Failed to add media for instagram mention. Message: File size exceeded maximum allowed size (20 MB) in InstagramMentions.class.php. (#18099)
• [Fix] Error: File size exceeded maximum allowed size in La_Features_Facebook_EventProcessor_Conversations->createFileMessageFromAttachment (#18072)
• [Fix] Error: File content type image/gif is not allowed in La_Features_Facebook_EventProcessor_BaseProcessor->createNewMessageFile (#18052)
• [Fix] CRITICAL: Subject::__construct(): Argument #1 ($value) must be of type string, null given, called in La_MobileApp_TicketAction.class.php. (#18045)
• [Fix] Error: File content type video/mp4 is not allowed in FileUploader.php (#18031)
• [Fix] Error: Tag name cannot have 4-byte (utf8mb4) characters in TagName.php (#18019)
• [Fix] Error: Failed to add photo or sticker for facebook comment. Message: File content type image/webp is not allowed. (#17966)
• [Fix] TypeError: Argument #1 ($departmentId) must be of type string, null given in getDepartmentOutgoingEmailAccountId (#17421)

• [Fix] KB

  small "Make call" window (#17159)

• [Fix] Failing of delete account action (#15945)

• [Improvement] Support redis clusters in new redis (#17922)
• [Fix] Missing bottom margin in button "Change" (Department settings) (#18145)
• [Fix] CRITICAL Error: Call to undefined method MysqlPdo::getOneRow() in apiAuthUser.php (#18139)
• [Fix] Error while running task ProcessAgentNotifications. Message: Call to a member function getTicketCode() on array. (#18115)
• [Fix] Not possible to login to agent panel or KB via SSO script (#18090)
• [Fix] Typo in email communication log (#17911)
• [Fix] Remove null rule from phpstan-modules.neon (#17872)

• [Fix] The permission "business_management" is missing in the FB dialog when you try to connect FB page. (#18110)
• [Fix] New tickets created from note have VisitorX ticket owner despite setting up customer properly (#18098)
• [Fix] Exported ticket message contains non-translated parts (#18097)
• [Fix] Not possible to upload recordings of long call (#18094)
• [Fix] Page visits tab does not work - Slim Application Error (#17902)
• [Fix] Unable to upload files to IVR (#17864)
• [Fix] TypeError: Argument #7 ($avatarUrl) must be of type string, null given, called in WhatsAppCustomerLoader.php. (#17468)
• [Fix] Error: Row does not exist in SelectBuilder.class.php caused by missing qu_la_users row (#17205)
• [Fix] mb_convert_encoding(): Argument #3 ($from_encoding) contains invalid encoding "utf-8; charset=utf-8". (#16735)

• [Security] Draft message access authentication (#18059)
• [Feature] Error logging (#17932)
• [Fix] Error TimeRuleId::__construct(): Argument #1 ($value) must be of type string, null given (#18087)
• [Fix] Broken shortcuts while chatting (#18086)
• [Fix] Submission of the canned messages does not work (#18084)
• [Fix] All rule actions are ignored when used along with "send answer to all ticket participants" (#18021)
• [Fix] CRITICAL: TicketAccessAuthorizer::authorizeAccessToTicket(): Argument #1 ($ticketId) must be of type Model_TicketId string given, called in La_MobileApp_Ticket.class.php. (#18009)
• [Fix] OptimisticLockException in updateLastChangeAtAndVersion (#17768)
• [Fix] TypeError: Argument #3 ($description) must be of type string, null given, called in FilterRepository.php. (#17540)
• [Fix] openssl_pkey_get_details(): Argument #1 ($key) must be of type OpenSSLAsymmetricKey, bool given. (#17423)
• [Fix] "Reply to all" button in ticket, is not adding all recipients (#17239)
• [Fix] Show more informative response when email message source is not available (#14787)
• [Other] Refactorings and other fixes (#17836)(#17519)

• [Fix] KB search is not working properly (#18057)
• [Fix] Download button in chat window (#18040)
• [Fix] Tickets created from replies to resolved tickets are created in Init state and with no content if Reopen Resolved Ticket setting is off (#18034)
• [Fix] Error: Argument #1 ($templateName) must be of type string, null given in Mail/Template.class.php (#18030)
• [Fix] datedeleted is filled in qu_la_conversations after ticket marked Spam (#18018)
• [Fix] Tickets created as spam have stuck SLA after marking as not spam (#18013)
• [Fix] Mandatory "Customer" field when creating new internal tickets (#18005)
• [Fix] Active view redis repository dont use tenant id as prefix key (#17962)
• [Fix] APIv1 /reports/ranking doesn't respect the TIMEZONE setting (#17766)
• [Fix] Magento 2 uses SHA1 to connect while it should use SHA512 or SHA256 (#17631)
• [Fix] File uploaded in internal chat changes ID after it is submitted (#17001)
• [Other] Refactorings and other fixes (#17912)(#17874)

• [Improvement] Use braces in redis prefix when create SessionHandler (#17964)
• [Fix] Predefined answers are not displayed when creating new internal tickets (#18006)
• [Fix] Due date widget between status and department in ticket is different height (dark theme) (#18002)
• [Fix] Edit rule - 2 delete icons in 1 condition (#17993)
• [Fix] Incorrect system message in case of agent assignment done by transfer action while keeping same department (#17984)
• [Fix] Some tickets still have incorectly shown active SLA time in ticket grid despite they should not (#17977)
• [Fix] Chat pickup avg time is always 1 second (#17974)
• [Fix] Warning message - found during WA integration with 360 dialog (#17951)
• [Fix] Silent resolve ticket sends notification emails (#17895)
• [Fix] CRITICAL: Monolog\Logger::error(): Argument #2 ($context) must be of type array, PushNotificationClientError given called in La_Mobile_PushNotification.class.php. (#17890)

• [Improvement] Remove ticket-search es section from config.yaml (#17943)
• [Fix] Ticket is terminated exception in Send an answer rule action (#17949)
• [Fix] trim(): Passing null to parameter #1 ($string) of type string is deprecated in TemplateService.class.php. (#17944)
• [Fix] Internal note attachment to someone's open ticket does not work (#17909)
• [Fix] robots.txt should return correct sitemap in multi KB (#17838)
• [Fix] www as a subdomain for custom domains does not work properly (#17771)
• [Fix] NoIdentity in Gpf_Rpc_ServiceMethod::checkPermissions (#16858)
• [Fix] Changing custom domain does not update links generated by variables (#15440)

• [Fix] Click on row on departments page does no action (#17923)
• [Fix] SLA time indicator resizes the ticket header on hover (#17918)
• [Fix] KB portal with configured domain not synchronized with CRM (#17894)
• [Fix] HandlerTestCase in case of an error tries to use the tested handler as a logger (#17877)
• [Fix] Failed load info for standalone cron job (#17854)
• [Fix] Error: Internal server error: Too many rows when calling api/v3/tickets/ticketId. (#17757)
• [Fix] Warning: Configured Outgoing email account not found in PasswordNotificator.php. (#17624)
• [Fix] ''You've been inactive for a longer period of time…'' system message in chat for customer is displayed multiple times as error (#17598)
• [Fix] Error: Resource contact.css not found in panel /themes/contact/montana/contact.css in AbstractPaths.class.php (#17595)
• [Fix] Rule info message added to a ticket but no action is done (#17290)

• [Improvement] Undelivered Mail notifications are not fetched to LA. (#17769)
• [Fix] Cannot assign null to property Gpf_Module_Properties::$themeId of type string (#17921)

• [Improvement] Allow easier Delete of tickets (#17834)
• [Improvement] Imlement new icons (#17828)
• [Fix] The robots.txt and sitemap.php files are responding with a 500 error (#17907)
• [Fix] Page visits tab does not work - Slim Application Error (#17902)
• [Fix] The "Customer is typing message" red pencil icon overlaps the top bar of the ongoing chat (#17900)
• [Fix] Broken design of "Answer suggestions" section (#17844)
• [Fix] Missing bottom padding for ActionButtons (#17837)
• [Fix] Warning: Failed to create review of a chat in ChatReviewerRpc.php. (#17654)
• [Fix] File link not found exception in FileLinkFactory.php (#16684)
• [Other] Other fixes and refactorings (#17891)

• [Fix] Internal chat won't adapt to the changes in the height (#17865)
• [Fix] SLA level is not attributed by rule to ticket created from email sent from agent's username (#17604)
• [Fix] Charts in availability, load, or compliance sections cannot be unhighlighted (#15983)
• [Other] Refactorings and other fixes (#17650)

• [Fix] SLA time is calculated based on time when ticket is created instead when email is received in mailbox (#17742)
• [Fix] Not possible to make succesfull call from some tickets (#17734)

• [Improvement] API requests AsteriskLA->LA auth by APIKey from config.yml (#17054)
• [Improvement] Remove Asterisk dialplan *.conf (#16522)
• [Fix] WorkReportSlaStatsHandler should use custom timezone instant serializer (#17855)
• [Fix] Missing reindex on ticket mention (#17833)
• [Fix] Can not instantiate tasks Gpf_Event_Task_DeleteEventsLog with error Class "Gpf_Event_Task_DeleteEventsLog" not found (#17832)
• [Fix] First resolve SLA time and Due date is incorrect until the ticket is resolved (#17823)
• [Fix] 403 response on server.calls_internal_controllers.call.call_create call (#17812)
• [Fix] Choosing options from dropdown menus does not work with touchpads (#17782)
• [Fix] CRITICAL: Too few arguments to function La_Contact_ApplicationSettings::__construct(), 0 passed in ApplicationSettings.class.php (#17761)
• [Fix] SQLSTATE: Syntax error or access violation: ... near ') GROUP BY c.conversationid ORDER BY c.rstatus = 'P' DESC,ctu.rstatus ...' (#17723)
• [Fix] CRITICAL: Argument #1 ($array) must be of type array, null given in GitHub/Config.class.php (#17714)
• [Fix] Incorrect count of resolved tickets in agents' statistics (#17713)
• [Fix] CRITICAL: ContactPhoneField::__construct(): Argument #1 ($phoneNumber) must be of type string, null given, called in ContactFieldSerializer.php. (#17681)
• [Fix] Error: Failed to load customer by contact in UserIdResolver.php (#17458)
• [Fix] Error: Call to a member function set() on null in La_Agent_ConversationsAgentBaseTableData.class.php. (#17422)
• [Fix] Error Failed to create AnswerDraft. (#17188)
• [Fix] LA returns to start page after Agent refresh from video chat section. (#7312)

• [Security] API V3 /tickets/ endpoint access control vulnerability (#17418)
• [Fix] After transfer ticket by rule in queue we dont change department (#17816)
• [Fix] Error: Cannot instantiate abstract class GenericOAuth2ResourceOwner when logging in with Okta SSO (#17801)
• [Fix] Failed to create visitor because of email duplicity during ticket draft update (#17791)
• [Fix] First/Next answer types SLA log records are not deleted when tickets are just resolved (#17780)
• [Fix] CRITICAL: Argument #1 ($contactWidgetId) must be of type string, null given in La_Rpc_EmbeddedChat::loadContactWidget() (#17743)
• [Fix] Multiple "ticket assigned" notifications sent to the agent despite the ticket was assigned only once (#17741)
• [Fix] CRITICAL: Call to a member function getValue() on string in TestMailTemplate.class.php (#17694)
• [Fix] Typos in Requirements step of the installer (#12783)

• [Fix] Something went wrong error when opening KB articles (#17760)
• [Other] Refactorings and another fixes (#17806)

• [Improvement] Predefined ticket filter setting form - confusing UI (#12226)
• [Improvement] Display full date and time on hover (#17764)
• [Improvement] Color marking for ticket action buttons (#17722)
• [Fix] Incorrect link on Customer portal multi KB Integration instruction window (#17730)
• [Fix] Message::__construct(): Argument #6 ($message) must be of type string, null given, called in MessageRepository.php. (#17636)
• [Fix] Call to a member function selectHeaderAccept() on null in AsteriskConfig/Devices.class.php (#17635)
• [Fix] version_conflict_engine_exception in ElasticSearch/Bulk.class.php during ticket index (#16955)
• [Other] Other fixes and refactorings (#17784)

• [Improvement] Hover on Created in Contacts should be applied on "X ago" as well (#17763)
• [Fix] Shifted tooltip in reports graph (#17778)
• [Fix] In case of many tags in the ticket - they are overlapping on the second row (#17775)
• [Fix] Completed sla resolution logs when ticket answered and then resolve (#17770)
• [Fix] Some tickets have incorectly shown active SLA time in ticket grid despite they should not (#17762)
• [Fix] New ticket created as spam, even if email is not spam (#17758)
• [Fix] Error when opening email in popup (#17755)
• [Fix] The login form in the Forum subentry is not initialized (#17738)
• [Fix] Close Embedded chat on the visitor side throws exception in the console (#17736)
• [Fix] SQLSTATE: Invalid parameter number: number of bound variables does not match number of tokens in MySQLDraftAttachmentRepository.php (#17724)
• [Fix] Check also close ticket state (#17703)
• [Fix] Spam email doesn't reopen Answered ticket (#17701)
• [Fix] Tickets created before update to 5.44 with not closed SLA record create new incorrect record instead of closing existing one (#17691)
• [Fix] Error: You not have permissions to view ticket with id ... in TicketMessages.class.php (#17685)
• [Fix] Forwarding request message does not include its attachment(s) (#17678)
• [Fix] SQL Error: Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '=' in MysqlTagRepository.php (#17675)
• [Fix] Forward draft attachments are not retained after reloading (#17673)
• [Fix] Warning: foreach() argument must be of type array|object, null given in HighRiseIntegration_Extension.class.php. (#17659)
• [Fix] Warning: Entity: line 1: parser error : Start tag expected, '<' not found in HighRiseIntegration_Extension.class.php. (#17658)
• [Fix] Not possible to upload "Avatar image" on the customer portal (#17609)
• [Fix] Error: Request not found. (requestId= ... ) in EmailForwarder.php (#17584)
• [Fix] Failed create general Kb when install process broken (#17576)
• [Fix] KB categories are shown as empty even though they are not (#17573)
• [Fix] Filtrating Agents' ratings displays also records from the next day (#17369)
• [Fix] Neutral rating in Minimal style chat window on mobile (#17346)
• [Fix] Unable to create link when editing KB article. (#17216)
• [Fix] Data error. Please try again later. when opening KB category. (#17207)
• [Fix] Trying to access array offset on value of type null in … /plugins/Kayako/Task.class.php. (#16637)
• [Fix] Error Attendant is not online in La_Rpc_Chat->requestConnect (#16427)
• [Other] Refactorings and other fixes (#17407)(#17371)(#17238)(#16482)

• [Fix] Fail Standalone installation process in dev environment (#17445)
• [Fix] Error: Cannot use object of type La_Db_ContactUniqueField as array in User.class.php. (#17329)
• [Fix] Ticket created from email with missing contact detail (#17022)
• [Fix] The attachment in ticket can't be downloaded during the ticket composing or replying (#16221)
• [Fix] Better description for filter results if filter by status in "Rules' section is used. (#8498)
• [Other] Refactorings and other fixes (#17671)(PR#13757)

• [Fix] Empty Forum or Suggestions category throws null pointer exception (#17702)
• [Fix] Error: You must be logged as Agent in fb_agent_login.php (#17682)
• [Fix] Logged warning Content type mismatch (#17648)
• [Fix] Facebook messages are added to a Closed ticket (#17633)
• [Fix] Changing ticket status to Closed doesn't update ticket's Changed date (#17632)
• [Fix] Error during standalone install of 5.44.14.x Failed to get aws cluster (#17610)
• [Fix] Undelete agent action stucks the whole Configuration section (#17607)
• [Fix] The "Control + Delete" hotkey is not working when composing a ticket answer (#17553)
• [Fix] Shortcut to transfer ticket does not work correctly while you have a chat (#17544)
• [Fix] Tickets resolved via rule are still routed via To solve button (#17534)
• [Fix] Duplicate session disconnected message in chats (#17467)
• [Fix] Error: Postpone date can't be in the past in Postpone action. (#17415)
• [Fix] Error: AnswerCreator::createTicketByAgent(): Argument #4 ($title) must be of type Model_Title, null given, called in DraftConverter.php. (#17330)
• [Fix] Shortcut to add attachment to answer draft does not work on first time (#17172)
• [Fix] Argument #1 ($html) must be of type string, null given called in /La/Model/Message/Convertor.class.php (#17020)
• [Other] Refactorings and other fixes (#17660)

• [Fix] Nicereply integration does not work (#17279)

• [Fix] Can postpone ticket in spam status via mass action (#17647)
• [Fix] Postponed ticket cannot be resolved directly if it was resolved before postpone (#17645)
• [Fix] Error: Invalid mime type: text\/html in Facebook/EventProcessor/BaseProcessor.class.php (#17644)
• [Fix] Error: Unknown command in Ivr.class.php (#17629)
• [Fix] Note added as comment in Facebook post (#17628)
• [Fix] Giphy integration does not work - Something went wrong error (#17625)
• [Fix] Ticket created from email with no header and body content (#17622)
• [Fix] Assigning ticket created before update to 5.44 removes its SLA level (#17606)
• [Fix] SLA level cannot be attributed to some tickets (#17547)
• [Fix] Rule name is not specified in system message when undelete ticket action is executed (#17543)
• [Fix] ValueError: Unknown format specifier "^" in Gpf_Lang.class.php. (#17539)
• [Fix] Error RejectCommand: Answer request is not answered (#17434)
• [Fix] imagesy(): Argument #1 ($image) must be of type GdImage, null given in ImageResizer.class.php. (#17414)
• [Fix] Something went wrong... error when agent try to view merged ticket. (#17364)
• [Fix] Error: Failed to load received answer in ReceivedAnswerLoader.php (#17361)
• [Other] Refactorings and other fixes (#17613)

• [Fix] Failed connect twitter (#17618)

• [Security] Security bug - Reflected XSS (#17514)
• [Security] Vulnerability in email module (#11013)
• [Fix] Invitations do not work (#17465)
• [Fix] SQL syntax error when agent does not belong to any department (#17593)
• [Fix] Facebook_PageEventJob failed with exception: htmlspecialchars(): Argument #1 ($string) must be of type string, ContentType given (#17637)
• [Fix] Missing ticket messages after migration from standalone v5.41 (#17582)
• [Fix] Duplicate tasks when install process broken (#17561)
• [Fix] Renew LiveAgent mobile app APNs certificates (#17530)

• [Fix] Passing null to parameter #1 ($value) of type string

  int is deprecated in Controller.php (#17462)

• [Fix] Error: Could not add fields. Field already exists in La_Model_Contact.class.php (#17325)
• [Fix] Some older KB articles throw an error when trying to edit them (#17081)
• [Fix] Cannot search for certain URLs (#16581)
• [Fix] Play button is available in ticket item despite there is no recording in the item (#16565)
• [Fix] Error Cannot change address to the same address (#15966)
• [Style] 'Delete customer' dialog in the Material and Obsidian themes needs resizing (#9143)
• [Other] Refactorings and other fixes (#17580)(#17579)(#17578)(#17509)(#17310)

• [Fix] Missing ticket messages after migration from standalone v5.41 (#17582)
• [Fix] SQL error: Unknown column 'id' in order clause in API v1 api/conversations/ endpoint (#17545)
• [Fix] Failed to load request and Failed to load answer during rule action Send mail (#17285)

• [Improvement] Remove *.ini per-account configs for telephony hosts (#16659)
• [Fix] SQL error: Unknown column id in order clause in API v1 api/conversations/ endpoint after update to 5.43.5.3 (#17545)
• [Fix] Event execution order (#17504)
• [Fix] New ticket from agent's email address created in "answered" status (#17436)
• [Fix] Failed to load request and Failed to load answer during rule action Send mail (#17285)
• [Fix] Loading multiple Slack channels returns "Data error. Please try again later." (#17067)
• [Other] Refactorings and other fixes (#16736)

• [Improvement] Improve logging for calling undefined RPC class or method (#17513)
• [Improvement] Migrate solution when try get solution state (#17501)
• [Improvement] Remove *.ini per-account configs for telephony hosts (#16659)
• [Improvement] Change Date and Time language settings to listbox with predefined values (#14409)
• [Fix] Internal chat: The header with names can be hidden on a smaller screen (#17463)
• [Fix] Send me a transcript option is not visible when using Minimal chat style and Ranking plugin disabled (#17456)
• [Fix] RejectCommand: Ticket is deleted in Model_Ticket.php. (#17455)
• [Fix] The destination phone number is truncated on outgoing calls (#17451)
• [Fix] Instagram plugin description (#17447)
• [Fix] Instagram mentions are not fetched (#17442)
• [Fix] Answer assistant feature is visible in the ticket even when the OpenAI API key is not configured (#17432)
• [Fix] Failed to add conversation to ticket error on stop incoming call (#17431)
• [Fix] Broken review window in case of long agent's name (#17399)
• [Fix] Text blending in canceled chat (#17392)
• [Fix] "Subject like" tickets filter separates letters and numbers string and connects it with OR (#17376)
• [Fix] Error message when using a blacklisted value (#17275)
• [Fix] Add pre-selected/default values for "Thousands separator" and "Decimal separator" (#15373)
• [Other] Refactorings and other fixes (#17394)(#17296)(#17206)(#17122)(#10853)

• [Improvement] New shortcuts for running chat and call (#17049)(#2975)
• [Fix] The same shortcut is used for 2 different actions (#17480)
• [Other] Refactoring and other fixes (#17440)(#17470)(#17473)

• [Fix] Bad design on internal chat header when agent has long name (#17398)
• [Fix] Broken design of active calls in case of an agent's long name (#17397)
• [Fix] Broken design of contact widgets in case of a long name (#17396)
• [Fix] Design of Agent priorities in case of an agent's long name (#17395)
• [Fix] Facebook response error: Invalid appsecret_proof provided in the API argument (#17090)
• [Other] - Refactorings and internal fixes (#17478)(#17470)(#17450)(#17437)(#17433)

• [Fix] Postponed tickets are still routed via To solve button (#17444)
• [Other] Refactorings and other fixes (#16554)

• [Fix] APIv3 /tickets paging and tags filtering (#17380)(#17383)

• [Fix] Text "is mandatory" is not translated when setting up password in customer portal (#17413)
• [Fix] Can not split this conversation, please end Chat or Call first, then use split (#17366)
• [Fix] Error: Given e-mail address firstName / lastName is invalid: Expecting ATEXT (Printable US-ASCII) in EmailAddress.php. (#17323)
• [Fix] Support http header tenant configuration in LibSettingsProvider (#17222)
• [Fix] Error: Inconsistency: missing data for file in VirusChecker.php (#17154)
• [Style] Better design for green and red panel notifications (#15008)
• [Other] Refactorings and other fixes (#17292)(#15756)(#17457)(#17438)

• [Fix] Active chat failing after transfer (#17411)
• [Fix] Unknown ticket state code. [code=] after marking ticket as Closed (#17410)
• [Fix] Action on closed ticket that was not done is shown as if it was (#17409)
• [Fix] Possible to change status from Closed to Postponed via rule (#17406)
• [Fix] Possible to change status from Closed to Postponed via mass action (#17405)
• [Fix] Implement UI for using contexts during text transformation via AI (#17291)
• [Fix] CRM feature addition do not work properly due to wrong license update in LA (#17255)
• [Fix] Use same version mariadb in docker-compose as in cloud (#17235)
• [Fix] Unable to connect whatsapp twilio number with test credentials (#17232)
• [Fix] Error: Invalid code format in Chat.class.php (#17151)
• [Fix] Error after merge tickets with active SLA and OVERDUE (#17004)
• [Fix] Some open tickets are displayed as overdue even though no SLA levels or rules have been set. (#16930)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Model/Contact (#16107)
• [Fix] Outgoing call fails by reason of "Child call has wrong direction out" (#15704)
• [Fix] Some tickets have incorectly shown active SLA time in ticket grid despite they are answered (#14606)
• [Fix] SLA sometimes not applied if ticket is transferred after creation (#14502)
• [Fix] Tickets in resolved state are overdue in some cases (#9875)
• [Other] Refactorings and other fixes (#17157)

• [Fix] Error "Failed to get aws cluster" in update step 5.41.2 (#17314)

[Important notice] Requires elasticsearch

• [Improvement] Added ticket status 'Closed' and changes in SLA behavior
• [Improvement] Sending email via built-in mail account (#17180)
• [Improvement] Implement ability to use contexts in ticket assistant tool (#17149)
• [Improvement] Change texts in tickets filters (#17083)
• [Improvement] Buy agents button description (#16214)
• [Feature] Use AI to perform actions on selected or manually written text (#17029)
• [Fix] Missing margin (or padding) in MessageNotification in Minimal chat window style (#17359)
• [Fix] Something went wrong after clicking on Cancel, leave an offline message (#17349)
• [Fix] Broken To solve number count in case of merged ticket (#17339)
• [Fix] Possible to delete ticket in resolve and spam ticket (#17309)
• [Fix] Not possible to delete a ticket (#17297)
• [Fix] Outgoing smtp mail account could not be deleted. (#17284)
• [Fix] Error occurs after finishing videocall (#17281)
• [Fix] Resolution request not found for ticket (#17278)
• [Fix] LDAP settings - missing styling (#17274)
• [Fix] UnhandledSwitchCaseException: Unknown ticket state in LegacyTicketInfoLoader.php. (#17273)
• [Fix] On transfer internal call conversation stay stuck (#17267)
• [Fix] Call message group in canceled call stay unfinished (#17266)
• [Fix] Action initiator is not specified in info message when manually close/delete/undelete ticket (#17260)
• [Fix] No info messages added to a ticket when manually mark the ticket as Spam / Not spam (#17259)
• [Fix] Second action in mass action is not executed (#17256)
• [Fix] Assign to me button change it's position (#17249)
• [Fix] Broken match in MigrationResolutionRequestRepository (#17246)
• [Fix] Incorrect work of the internal ticket (#17245)
• [Fix] After undelete of ticket there is reply to all visible for a short time (#17243)
• [Fix] Lack of ticket controls and lost ticket after missing a chat (#17234)
• [Fix] Update step 5.44.3 fails on build-nightly.ladesk.com (#17228)
• [Fix] Position of tags within rules (#17226)
• [Fix] Wrong time value in attachment description (#17217)
• [Fix] Keyboard shortcuts panel opened when it shouldn't (#17214)
• [Fix] Long alias - Customer portal design issues (#17210)
• [Fix] Cancel action shortcut is not working (#17202)
• [Fix] Error: Value of parameter eventId is too long. Maximum length is 32 characters. (#17171)
• [Fix] default.ERROR: Request is not correctly encoded in /scripts/lib/JsLiveAgent.php. (#17156)
• [Fix] Error: File link empty_field_link_id not found in SoundConfigurationForm.class.php (#17153)
• [Fix] default.ERROR: Required data is missing in /scripts/lib/JsLiveAgent.php. (#17152)
• [Fix] When agent edit predefined answer subject/message description doesn't change (#17124)
• [Fix] Views of knowledge base articles are not counted (#17113)
• [Fix] Duplicated agent ratings in chats (#17084)
• [Fix] Response 500 on /api/v3/phones/_web_ on init popup from call button (#17080)
• [Fix] Wrong diacritics in the contact if chat starts from LiveAgent / PAP (#17072)
• [Fix] Inline images are imported only as links during Kayako migration (#17065)
• [Fix] Error Unable to find agent by provided reviewee ID in ReviewNoticeContentBuilder (#17062)
• [Fix] Ticket history cannot be exported when searching for specific ticket ID (#16964)
• [Fix] Error: StringId can not be empty in SoundConfigurationForm (#16911)
• [Fix] Flashing Ticket when opening another Ticket in the background from Ticket view (#16904)
• [Fix] KB article added to chat from Knowledge base search section erases message draft (#16872)
• [Fix] Error Sender account is not authorized for current department in Api/AnswerCreator (#16599)
• [Fix] Error Invitation agent for id ... does not exist (#16597)
• [Fix] Exception caused by empty file (filesize=0 bytes) with no filecontents (#15211)
• [Fix] The timezone is different in Rules/SLA rules and SLA Levels / rules list (#13934)
• [Fix] Zero size files saving (#13539)
• [Other] Refactorings and other fixes (#17236)(#17196)(#17140)(#17132)(#17120)(#17119)(#17050)(#17037)(#17034)(#16832)

• [Fix] "Could not validate license. Reason: Legacy mysql section is missing" during standalone intallation 5.42.6.6 (#17200)

• [Fix] APIv3 GET /tickets doesn't work (#17263)

• [Fix] Fix DTMF handling in IVR (#17223)

• [Fix] Fix standalone install process (#17209)
• [Fix] Add last_activity hosting info (#17213)

• [Fix] WhatsApp Send a notification ticket control button is missing icon (#17199)
• [Fix] Wrong grid of SLA rule in ticket (#17194)
• [Fix] The answer draft is saved twice when you stop typing (#17136)
• [Other] Refactorings and other fixes (#17059)

• [Fix] Message discarded when you press ESC to close Add link dialog (#17192)
• [Fix] Missing hover effect on SLA indicator in ticket header (#17191)
• [Other] Refactorings and other fixes (#17135)

• [Security] Security vulnerability in subscription endpoint (#17184)
• [Performance] Improve use redis for encryption key (#17142)
• [Fix] Broken Reports in RTL (text direction) (#17165)
• [Fix] Undefined property: stdClass::$E in /Gpf/Rpc/Action.class.php. (#17133)
• [Fix] Error: Failed to get active ticket index in MysqlActiveTicketIndexProjection.php (#17131)
• [Fix] CRM plugin cannot be scrolled in (#17125)
• [Fix] The "Error" element displayed after opening an email in Mail outbox (#17116)
• [Fix] Incorrect date & time of agents ratings, again (#17096)
• [Fix] Companies are not imported during Kayako migration. (#17075)
• [Fix] The external phone device becomes shared among agents due to cloning. (#17028)
• [Fix] Not possible to edit the predefined answer in case it's assigned to the agent (#16959)
• [Fix] Error: Author is not an agent in Model/Author.php (#16912)
• [Fix] Replacing hyphens with space in search causes problems (#16898)
• [Fix] Error message when opening a call ticket via Customer portal (#16742)
• [Fix] Unexpected results for ticket code search (#16634)
• [Fix] mb_convert_encoding(): Passing null to parameter of type array or string is deprecated in lib/Server (#16102)
• [Fix] Images in email tickets with inline image are not visible (#13301)
• [Other] Refactorings and other fixes (#17137)(#17011)(#16908)(#17051)(#17143)(#17139)(#17130)(#17128)(#17117)(#17177)(#17179)

• [Fix] "ConfigurationException: Legacy mysql section is missing" during standalone installation of 5.42.5.21 (#17087)
• [Fix] Not possible to re-generate API v1 key (#17160)

• [Plugin] Attachments become html files during Zendesk migration. (#17046)
• [Feature] Add possibility to set OpenAI apikey via UI (#17023)
• [Improvement] Not a complete description in the plugin Search & Replace (#13744)
• [Fix] Internal chat window gets wider each time height is adjusted (#17111)
• [Fix] Broken voting/answering of a suggestion as a customer (#17109)
• [Fix] Ticket load report: "filters" top bar overlaps some elements of the graph (#17104)
• [Fix] Visual glitches when hovering the edge of "Overdue" or "Remaining" element of the Importance column in tickets grid (#17097)
• [Fix] Chats, New, Open and To Do labels are not displayed in dashboard for departments which don't have any ongoing chats, new and open tickets (#17092)
• [Fix] Incorrect Branding Free upgrade link (#17079)
• [Fix] Cannot set up custom domain or update SSL certificate (#17057)
• [Fix] Users with Agent role cannot see any data in Recent tickets tab customer's details section (#17044)
• [Fix] Error Type and subType must not be empty. Actual: application in SerializedAttachmentRepository.php (#16958)
• [Fix] New internal chat did not pop up with 1 message (#16954)
• [Fix] Incorrect focus of WhatsApp ticket (#15263)
• [Performance] Slow SQL query in /api/conversations can lead to to server overload (#16903)
• [Other] Refactorings and other fixes (#16932)

• [Plugin] Resolved tickets were imported as Open or New during Zendesk migration (#16461)
• [Fix] Latvian language error when logging in or setting language via url (#17056)
• [Fix] Users with Agent role cannot see numbers in ticket filters (#17043)
• [Fix] Error: Message cannot be empty in WhatsAppChannel/.../Text.php (#17021)
• [Fix] Long agent alias error text (#17008)
• [Fix] Not possible to invalidate the rating of the merged ticket (#16975)
• [Fix] No such file or directory in /Lang/Storage/CacheFile.class.php (#16966)
• [Fix] Answer suggestions are not available for agents (#16949)
• [Fix] The caller's name is overwritten with an alias from the incoming INVITE (#16919)
• [Fix] Pushstream configuration not working for one configuration and no profile set (#16833)
• [Fix] Keyboard shortcut ctrl+s (command+s) for sending answer doesn't work in speacial scenario (#16806)
• [Fix] Undefined array key "page" in /plugins/Kayako/Config.class.php (#16638)
• [Fix] Trying to access array offset on value of type null in /plugins/Kayako/Task.class.php (#16637)
• [Fix] InvalidArgumentException: Contact widget has invalid channel type G in ContactWidget.php (#16481)
• [Fix] Incorrect meta property "og:image" url on the KB article page (#16128)
• [Fix] Ticket action buttons accesibility (#16005)
• [Fix] Error "Something went wrong" when merging split with original ticket (#15574)
• [Fix] There is no preview on WhatsApp tickets in the recent tickets section (#15529)
• [Fix] Duplicate Note added in merged ticket. (#15379)
• [Fix] Adding WhatsApp number does not reload the WhatsApp numbers section (#15360)
• [Fix] Problem with building release (#17099)
• [Other] Refactorings and other fixes (#17042)(#16947)(#16924)(#16923)(#16922)(#16906)(#16894)(#16802)(#16533)

• [Fix] Re-create planned jobs so they include necessary env config vars (#16643)
• [Fix] Config not found on resqu machines (P14402)

• [Improvement] Missing sorting of mass actions in other languages (#17016)
• [Improvement] Add ES ILM policy to la_perf_pagevisit index template (#16885)
• [Improvement] New placeholder {number} for phone number description (#16655)
• [Fix] Gamification sections in Dashboard have cut out bottoms when there is a Dashboard notification (#17027)
• [Fix] Overlap issue on the dashboard due to long agent name (#17007)
• [Fix] The image of the magnifying glass moves regardless of the background (#16986)
• [Fix] Broken drag & drop in Material KB theme (only) (#16985)
• [Fix] Default chat text color in Minimal theme is wrong (#16974)
• [Fix] Missing notification about account expiring soon (#16963)
• [Fix] Unable to send answer in Facebook ticket: Failed to connect to IPv6 : Network is unreachable (#16935)
• [Fix] The caller's name is overwritten with an alias from the incoming INVITE (#16919)
• [Fix] Expiration time in "Edit API key" does not equal to expiration time in "API" grid (#16867)
• [Fix] Visitor pushstream dont work on develop (#16863)
• [Fix] Error message not found when change whatsapp message status (#16642)
• [Fix] Empty Email details window after clicking on answer status indicator (#16432)
• [Fix] Hovering over answer status indicator displays incorrect time in older tickets (#16431)
• [Fix] The channel report does not include ticket information on Whatsapp's tickets (#16227)
• [Fix] Gpf_Controller_Exception_UnsupportedRequest in Server.class.php (#15773)
• [Fix] Error message Exception caught: (TypeError) : Cannot read properties of undefined (reading 'j') (#15613)
• [Fix] Missing notifications about new message in WhatsApp ticket (#15264)
• [Other] Refactorings and other fixes (#17002)(#16891)(#16782)(#16627)(#16526)(#16228)(#16225)(#16216)(#15636)

• [Fix] Fix incorrect handling of empty valid_to_date of api key (#17003)

• [Fix] Bad scroll position of view after opening longer ticket (#14914)

• [Fix] Internal tickets cannot be created (#16980)
• [Fix] LiveAgent returns 500 to LivePhone on login attempt (#16978)
• [Fix] Something went wrong error during file upload into internal chat (#16977)
• [Fix] Agents are not imported from Kayako migration plugin (#16854)
• [Fix] Time in a system message (ban of a customer) (#15861)

• [Fix] Wrong colour of contact and ticket note (#16972)
• [Fix] BrowserWidget not faded like the rest of message group (#16969)
• [Fix] Unable to process cursor error on chat buttons grid (#16847)
• [Fix] InvalidArgumentException is not handled (#16750)

• [Improvement] Dark blue theme

  Make read-only string more obvious (#15463)

• [Fix] There is no way to search for contacts in es (#16962)
• [Fix] More saturated colors for CheckBoxContainer on the dark blue theme (#16946)
• [Fix] Edit ticket subject is not clickable if the ticket subject is too long (#16944)
• [Fix] Error message is partly not visible when leaving too long agent rating comment (#16943)
• [Fix] Missing bottom margin for "Contact in conflict" buttons (#16939)
• [Fix] default.ERROR: Error getting one row. Got 0 rows in … /scripts/lib/JsLiveAgent.php. (#16800)
• [Fix] "Assign to me" action during a chat is added as a note (#16733)
• [Fix] "Assign to me" action on chat is not visible immediately in the ticket (#16730)
• [Fix] Disabling the department for the agent causes errors with agent's call -> extension (#16496)
• [Fix] Unknown form field type: A exception in Templates/FormWidgetFactory.class.php (#16462)
• [Fix] Wrong default_mail_account_hostname after domain change action via CRM (#16458)
• [Fix] La_Report_Task_ComputeWorkTime stuck for months (#14170)
• [Other] Refactorings and other fixes (#16845)(#16317)

• [Improvement] Missing styling in article editor (#16931)
• [Improvement] Contacts - display full datetime on hover (#16921)
• [Improvement] General settings "Number of days" (#16889)
• [Improvement] Missing SelectableItemWidget for “View ticket’s details” (#16542)
• [Improvement] Improve testing sending 25Mb email will not exceed memory limit (#16453)
• [Improvement] Chats history - display full datetime on hover (#12049)
• [Fix] Unable to update local dev hosted LA (#16951)
• [Fix] Confusing semi-positive rating in Bubble chat window theme (#16929)
• [Fix] Client is not translated to chosen language (#16928)
• [Fix] Incorrect color of inactive WhatsApp templates (#16761)
• [Fix] Error: Failed to move mailbox position / Mailbox must be in fetching state (#16726)
• [Fix] Succesfull fetch of an email doesn't move position if it took more than 5 minutes to fetch (#16552)
• [Fix] Calling api/v3/users/system00 returns 500 (#16406)
• [Fix] ''Something went wrong" error when removing attachments from ticket. (#16327)
• [Fix] Bad design of KB article editor window (#16239)
• [Fix] Invalid parameter number: parameter was not defined error occurs after adding image to customer template via "insert image" option (#16154)
• [Fix] Reopen Resolved Ticket setting description (#16136)
• [Fix] Incorrect To solve description (#16027)
• [Fix] Request New Password mail template description (#15943)
• [Fix] Scrollbar in KB article in pre-chat form - design issue (#15936)
• [Fix] Cannot add more WhatsApp message templates than will fit in the Translations column (#15365)
• [Fix] List of mass actions is not sorted alphabetically (#15068)
• [Other] Refactorings and other fixes (#16369)(#16028)

• [Improvement] Add explanatory comments to integration scripts (#16777)
• [Improvement] Do not wrap Agent's name in tickets grid in Material & DarkBlue theme (#15997)
• [Fix] Inefficient SQL in /api/conversations (#16902)
• [Fix] Ratings statistics are still incorrect (#16886)
• [Fix] Broken row in Chat history with a chat with a lot of tags (#16882)
• [Fix] Add tag - design issues (#16881)
• [Fix] Additional background color after leaving a Category (#16880)
• [Fix] Unable to get widgets via API v1 /api/widgets (#16868)
• [Fix] Incorrect date & time of agents ratings (#16814)
• [Fix] Undefined array key in /plugins/ClickUp/index.php (#16799)
• [Fix] When creating customer department template, it is possible to create it without $message variable (#16752)
• [Fix] Changed language metadata settings are applied chaotically (#16713)
• [Fix] Warning: Unable to update ticket draft. in RpcTicketDraftEditor.php (#16695)
• [Fix] Error Answer sender configuration has invalid sender account id in AnswerSenderConfigurator (#16629)
• [Fix] Multiword value in Ticket field in Custom filter causes empty results (#16491)
• [Fix] Error Mail account address is not allowed as recipient (#16485)
• [Fix] Error Rewritten query string contains control characters or spaces (#15951)
• [Fix] Add the tool tip to the "Time" column in "Online visitors" section (#15680)
• [Fix] Change names of New ticket actions (#15667)
• [Fix] The department's email configuration uses the same dialog to configure distinct options (#14318)
• [Fix] ActiveCampaign Integration plugin overlays other tabs of the Customer details section (#16879)
• [Fix] Details & comments of old ratings are missing in tickets (#16810)
• [Fix] strlen(): Passing null to parameter #1 of type string is deprecated in UploadBase.class.php. (#16621)
• [Fix] Elasticsearch: Put mapping request failed. (#15372)

• [Improvement] Responsive graphs in Dashboard (#10782)
• [Improvement] Allow editing question in query part of custom prompt in ticket assistant feature (#16896)
• [Improvement] Remove grid table from gamification badges (#16330)
• [Fix] API section: "Your API URL" string has loading placeholder (#16865)
• [Fix] Invalidating old rating does not remove the rating from ticket (#16812)
• [Fix] Unused Kernel instance in public/index.php (#16807)
• [Fix] Unable to create Recipient in Send mail action (#16748)
• [Fix] InconsistentDataException: Answer FROM address is missing in MysqlAnswerRepository.php (#16731)
• [Fix] Warning: Department id parameter is mandatory in RpcTicketDraftCreator.php (#16693)
• [Fix] Broken Performance report in My Profile(#15776)
• [Fix] Domain settings redundant info (#15355)
• [Other] Refactorings and other fixes (#16756)

• [Fix] Deprecated logs in … /vendor/draventju/useragent-parser/… . (#16579)
• [Fix] Company contacts can't be used to create new Internal ticket (#16516)

• [Improvement] Very slow ticket and kb articles indexation into SemanticWrap (#16861)
• [Improvement] Always allow to generate answer suggestion if ticket assistant feature is active (#16738)
• [Fix] Some tags after refactoring are not readable (#16862)
• [Fix] Panel statistics got incorrect after update to 5.42.4.12 (#16852)
• [Fix] Remove pointless Delete agent rankings custom role permission (#16811)
• [Fix] AI custom prompt fails with error on resolved tickets (#16714)
• [Fix] Some translations are set to type "B" (both) even though they don't need to be (#16666)
• [Fix] Error Missing Message-Id header in delivery report in MultipartDeliveryReportExtractor (#16441)
• [Fix] Company name not visible in ticket owner's details (#16169)

• [Improvement] Tag archiving functionality (#15820)
• [Fix] There is missing context in answer suggestion debug log (#16844)
• [Fix] Active calls content is linked to also to reports item (#16715)
• [Other] Refactorings and other fixes (#16837)(#16823)(#15405)

• [Improvement] Skip invalid template translations and add validation task for proofreader (#16803)
• [Fix] Apply context source filtering even while using fine-tuned model (#16798)
• [Fix] Different positioning in Email details (#16795)
• [Fix] Clicking on another submenu does not collapse current submenu window (#16774)
• [Fix] Search in contacts by whole name (#15953)
• [Fix] Ticket with incorrect content set to preview can break tickets grid (#15160)
• [Other] Refactorings and other fixes (#16675)(#10790)

• [Improvement] Log and return trace-id with each request (#14524)
• [Improvement] Change pre-set theme for contact widgets (#16791)(#16790)(#16789)
• [Improvement] Make shortcuts usable on macOS (#16775)(#16804)
• [Improvement] Option to collapse expanded submenu (#16773)
• [Improvement] Ticket history in sidebar should contain also agent/department (#7762)(#15498)
• [Improvement] Focus message field when switching through internal chat recipients (#7436)
• [Fix] Status label in AI has wrong colour (#16285)
• [Fix] Old rankings have missing colours in Ranking report (#16768)
• [Fix] Additional scrollbar in Customer portal settings (Own HTML) (#16765)
• [Fix] TicketOwner widget - Remove hint not fully visible (#16762)
• [Fix] Broken CRM plugin (#16758)
• [Fix] Parallel registrations form agent's browser (#16381)
• [Fix] Shifted statuses in KB articles table (#16240)
• [Fix] Ticket attachments grid does show information about no attachments (#16184)
• [Fix] Bad design of a row containing multiple tags in Chats history section (#15716)
• [Fix] Useless scrollbar in collapsed ticket action editor (#15576)
• [Fix] Inline images in quoted text of agent replies are sent with relative URL (#15557)
• [Fix] Wrong alligning in time tracking configuration in Material/Dark blue theme (#14976)
• [Other] Refactorings and other fixes (#16704)(#16647)

• [Security] Privilege escalation vulnerability (#16498)
• [Improvement] Make map in contact details expand (#16746)
• [Fix] Background colors to distinguish ticket items added by agent/customer/system are missing (#16760)
• [Fix] Long lines of "Not delivered report" are not wrapped (#16744)
• [Fix] Missing max/min value in Agent priorities (Chat/Call settings) (#15527)
• [Fix] Different size of DialogPanel per Type (#14871)
• [Other] Refactorings and other fixes (#15636)(#16759)

• [Fix] Array to string conversion in MysqlTicketItemReviewProjection (#16741)
• [Fix] Filter for Agent in Agents' ratings report does not work (#16732)
• [Fix] Agents do not see their ratings (#16724)
• [Fix] Data error in Agents' ratings report sorted ascending (#16722)
• [Fix] Class La_Features_Ranking_Badges_Rewarded not found (#16720)
• [Fix] Something went wrong received after trying to rate answer from customer portal (#16719)
• [Fix] The number of open tickets changes regardless of the actual presence of such tickets in the filter. (#16706)
• [Fix] Missing scrollbar in Dashboard Gamification section again (#16700)
• [Fix] Row content aligned upwards (#16697)
• [Fix] Not delivered answer does not reopen ticket (#16632)
• [Fix] PHP Deprecated in tests (#16548)
• [Fix] Error - Ticket not found (#15805)
• [Fix] InconsistentDataException in LegacyTicketInfoLoader.php (#15648)
• [Fix] 360dialog - shiffted attachments (#15245)
• [Other] Refactorings and other fixes (#16680)

• [Improvement] Change crm "My account" link to account.liveagent.com (#15752)
• [Fix] Error - Unknown customer message content type (#16674)
• [Fix] Error Port is out of the range (#16623)
• [Other] Refactorings and other fixes (#16696)

• [Feature] Allow retry answer suggestion generation with custom prompt (#16535)
• [Fix] Strange design of Agent and Requester columns (#16673)
• [Fix] Double loading circle (#16672)

• [Improvement] Agent ratings improvements and redesign (#15114)
• [Improvement] Skip invalid translations in Crowdin synchronisation process (#16679)
• [Fix] Suomi (Finnish) language error when logging in or setting language via url (#16676)
• [Fix] Weird border of Status panel in Change status action (#16667)
• [Fix] Color of placeholder in TextBoxContainer in Dark blue theme (#16662)
• [Fix] Error Invalid limits in LimitsDeserializer (#16612)
• [Fix] Unable to get ticket messages via API v1 /api/conversations/[conversationid]/messages (#16497)
• [Fix] Chat availability shows incorrect values (#16041)
• [Fix] Pass config path to resqu job environment params (#16643)
• [Other] Refactorings and other fixes (#16671)(#16635)(#16571)(#16502)

• [Fix] Invitations do not work (#16650)
• [Fix] Prepare switch from semantic-match to fine-tuned AI model (#16649)
• [Other] Refactorings and other fixes (#16534)(#11992)

• [Plugin] Resolved tickets were imported as Open or New during Zendesk migration. (#16461)
• [Fix] Invitations do not work (#16650)
• [Fix] Critical error after removing attachment from WhatsApp ticket (#16645)
• [Fix] Filter ticket counts show 99+ tickets despite of there are more than 130000 tickets in total (#15458)

• [Fix] Fix PHP 8.2 deprecation in external library slack-php-api (#16577)

• [Fix] Error: 400 Bad Request and InvalidCiphertextException returned from https://kms.eu-west-1.amazonaws.com (#16613)
• [Fix] Error during event creation - type ASSU (#16546)

• [Improvement] Wrap long lines of AI output (#16550)
• [Fix] Link Read more for "Use LiveAgent mail servers" redirected to "Forwarding" article (#16609)
• [Fix] Department's name covers the button (#16606)
• [Fix] Exception: Passing null to parameter #2 ($code) of type int is deprecated in SymfonyMailer/ESmtpTransport.php (#16592)
• [Fix] There are missing tickets and kb articles in SW index (#16551)
• [Fix] Creating the copy of an agent is stuck (#16212)
• [Fix] TicketNoRights log level (#15127)
• [Other] Refactorings and other fixes (#16572)

• [Fix] Agent could not reply to Facebook private message (#15722)
• [Other] Refactorings and other fixes (#16224)

• [Fix] Missing scrollbar in Dashboard Gamification section (#16564)
• [Fix] Weird design of unavailable serviceStatusWidget (#16558)

• [Improvement] Dashboard To do label improvements (#16541)
• [Improvement] Alignment of the attachments inside internal chat/Color of the right bottom corner (#16539)
• [Improvement] Improve visibility of active chat and call service icons in LA panel (#16167)
• [Fix] Received HTML email breaks agent panel design (#16547)
• [Fix] Saved ticket filters changing height when editting filters list (#16537)
• [Fix] Link How to set up an Okta application redirected to 404 (#16536)
• [Fix] Moving IntegrationCodeNote (only Dark blue theme) (#16514)
• [Fix] MysqlAnswerRepositoryTest is failing (#16508)
• [Fix] Passing null to parameter #1 ($string) of type string is deprecated in String.class.php. (#16025)
• [Other] Refactorings and other fixes (#16504)(#16305)

• [Feature] Use different AI model which is able to process more tokens (#16513)
• [Improvement] Improve the semanticwrap index structure (#16520)
• [Fix] Another agent typing detection feature is not working (#16213)
• [Fix] Undefined array key 0 in PrestaShop/index.php (#16168)
• [Fix] Is not empty operator evaluates as true if the checked field doesn't exist (#15295)
• [Other] Refactorings and other fixes (#16468)

• [Fix] Latvian language error when logging in or setting language via url (#16523)

[Important notice] Requires PHP 8.2

• [Improvement] Compatibility for php 8.2 and set minimal requirement to this version (#16094)
• [Fix] Failed get dynamo db table name from ticket and ticket item configurators (#16511)
• [Fix] Design issue - Customers (only Dark blue theme) (#16505)
• [Fix] Size of badges in dashboard (#16499)
• [Fix] Email subject with a hyphen not found using Elasticsearch (#12314)
• [Other] Refactorings and other fixes (#16325)(#16299)(#15713)(#16512)

• [Improvement] Reorganise Configuration menu items (#16495)
• [Improvement] Show sources for generated answer suggestions (#16201)
• [Fix] Creation of dynamic property WhichBrowser\Analyser\Header\Useragent::$data is deprecated (#16507)
• [Fix] null given in TwocheckoutUtil.php (#15984)
• [Fix] The agent can't change his Agent panel language (#16490)
• [Fix] Change Mysql to MysqlDoctrine when shift version in build gradle (#16488)
• [Fix] Answer suggestion is not generated when the last ticket question is followed by system messages (#16430)
• [Fix] Answer scheduled icon does not change status without re-opening the ticket (#16410)
• [Fix] Something went wrong on reply in ticket with huge quoted message history (#16409)
• [Fix] htmlentities(): Passing null to parameter of type string is deprecated in Gpf/Common/HTMLUtils (#16075)
• [Fix] Required parameter $secretWord follows optional parameter (#15668)
• [Fix] Behavior after active OAuth login method is disabled (#15462)
• [Fix] Default logging configuration for standalone LA should not print to stdout (#15084)
• [Other] Refactorings and other fixes (#16253)(#15765)(#15149)(#16467)

• [Improvement] TicketAssistant: Do not index tickets older than one year (#16424)
• [Fix] Typo in SSL certificate validation options (#16457)
• [Fix] UnexpectedValueException: Failed to deserialize answer sent state. in MysqlAnswerRepository.php (#16429)
• [Fix] Grid elements extend beyond grid when resizing window (#16393)
• [Fix] TicketAssistant indexing task is stuck (#16358)
• [Fix] Notice: iconv(): Detected an incomplete multibyte character in input string in …/Infrastructure/Parser/ZBatesonRootPart.php. (#16340)
• [Fix] Gpf_Rules_Exception_ExecutionStop error (#16300)
• [Fix] Rules: Saint Pierre and Miquelon territory can't be used in the "Requester is from" condition (#16122)
• [Fix] json_decode(): Passing null to parameter of type string is deprecated in lib/Controller (#16078)
• [Other] Refactorings and other fixes (#16447)(#16446)

• [Improvement] Searching in connected email accounts (#16412)
• [Fix] Error Failed to create AnswerDraft (#16359)
• [Fix] Error Unable to change answer draft content (#16348)
• [Fix] Answer suggestion generation fails for too long questions (#16170)
• [Other] Refactorings and other fixes (#16434)(#14873)

• [Improvement] Open Calls and Chats in Tickets main content (#16349)
• [Fix] Visitors cannot attach files in contact form and pre-chat form (#16418)
• [Fix] Failed to load Answer error (#16382)
• [Fix] Dashboard is too messy on mobile device (#16380)
• [Fix] trim(): Passing null to parameter #1 ($string) of type string is deprecated in CallUrlTask.class.php. (#16360)
• [Fix] Deprecated logs in vendor/html2text/html2text/src/Html2Text (#16091)

• [Improvement] Incorrect links to Twitter guides in LiveAgent panel (#16238)
• [Fix] Missing quoted text when forwarding (#16389)
• [Fix] The modal window is not stretched over the entire window frame (#16346)
• [Fix] Error Invalid value for 'type', must be one of... in API/V3/Model/Message.class.php (#16328)

• [Fix] str_replace(): Passing null to parameter of type array

  string is deprecated in La/Features/Twilio/Messages (#16088)

• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Conversation/ConversationsTable (#16077)
• [Fix] htmlspecialchars(): Passing null to parameter of type string is deprecated in Gpf/RestApi/Response/Encoder/Xml (#16076)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Api/Auth/ApiLocksmith (#16073)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Api/V3/ContactsBase (#16059)

• [Fix] TicketSla: dont change state to answer after mark as not spam (#16373)
• [Fix] TicketSla: always open state after postpone and validate solution (#16370)
• [Fix] strlen(): Passing null to parameter #1 ($string) of type string is deprecated in /La/Api/Helper/ConversationHelper.class.php. (#16341)
• [Fix] Add all function in Ticket/Chat/Call department's section incorrectly adds agents to the department (#16293)
• [Fix] The dictionary is not loaded on standalone (#16290)
• [Fix] Twitter Application Setup section texts improvements (#16237)
• [Fix] Add contacts to company window loads all contacts alltogether (#16173)
• [Fix] Deprecated logs in vendor/whichbrowser (#16144)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/NewPost.class.php on line 24 (#16103)
• [Fix] Exception::__construct(): Passing null to parameter of type string is deprecated in RestApi/ProcessingException (#16101)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/PageDriver/Hosted (#16092)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/InstagramMedia (#16090)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/PagesTableBase (#16081)
• [Fix] ip2long(): Passing null to parameter of type string is deprecated in GeoIp/Location (#16079)
• [Fix] json_decode(): Passing null to parameter of type string is deprecated in La/Rpc/MessageGroup (#16072)
• [Fix] htmlentities(): Passing null to parameter of type string is deprecated in TicketKBSuggestions (#16070)
• [Fix] strtotime(): Passing null to parameter of type string is deprecated in /opt/qu/apps/versions/la/5-39-6-79/include/La/TimeRules/TimeRule (#16068)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in La/Features/Facebook/GraphAPI/NewComment (#16064)
• [Fix] substr(): Passing null to parameter of type string is deprecated in Gpf/Ui/Page/SessionInfo (#16063)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Api/V1/Conversations/PostHandler (#16061)
• [Fix] preg_match(): Passing null to parameter of type string is deprecated in Gpf/Net/MobileDetect (#16056)
• [Fix] Internal server error: [HTTP/1.1 404 NOT FOUND] after a finished call (#15911)
• [Fix] Error Failed to execute 'unobserve' on 'IntersectionObserver' when picking up ringing chat (#15721)

• [Improvement] Responsivity - show ticket sidebar only on demand on mobile device and other responsivity improvements and fixes (#16296)
• [Improvement] Show email answer status directly in ticket (#15944)
• [Fix] Undefined array key "status", "state" in …/plugins/Magento2/index.php. (#16336)
• [Fix] Undefined array key "port", "pass", "user" in …./Services/Twilio/TinyHttp.class.php. (#16331)
• [Fix] When ticket is answered, due date is not displayed in grid (#16326)
• [Fix] The unsent agent's message on chat is not discarded after clicking on the Cancel button (#16276)
• [Fix] Save as new department function does not clone agents (#16271)
• [Fix] strtolower(): Passing null to parameter of type string is deprecated in La/Customer/CustomersListBoxTableData (#16066)
• [Fix] strpos(): Passing null to parameter of type string is deprecated in La/Api/V3/Extensions (#16060)
• [Fix] json_decode(): Passing null to parameter of type string is deprecated in Gpf/Rpc/FormHandler (#16058)
• [Fix] htmlspecialchars(): Passing null to parameter of type string is deprecated in La/Agent/Page/LoginMobile (#16057)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Api/V3/ChatsGrid (#16055)
• [Fix] Passing null to parameter of type string is deprecated in Gpf/RestApi (#16050)
• [Fix] Incorrect pushstream address chosen (#15998)
• [Fix] Inline images are not sent correctly to email accounts (#15764)
• [Fix] Do not wrap up ticket items with mail delivery notifications (#15690)
• [Other] Refactorings and other fixes (#16344)(#16294)(#13544)(#16350)(#16357)(#16343)

• [Improvement] Allow index existing tickets to improve answer suggestions (#15872)
• [Fix] Replace substr with mb_substr in ZSE/ZSDis plugins (#16314)
• [Fix] explode(): Passing null to parameter of type string is deprecated in Gpf/Model/Filter (#16062)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Model/User/Visitor (#16054)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/MobileApp/Conversation/ConversationsTable (#16053)

• [Feature] Shopify plugin: update API version (#16161)
• [Improvement] Responsivity: Ticket reply subject (#16297)
• [Improvement] Responsivity: Ticket primary action Send button (#16295)
• [Improvement] Use http authentication when retrieving whatsapp media from Twilio (#16200)
• [Fix] When new ticket is submitted it is added to TicketQueue but agent panel is not notified by event (#16311)
• [Fix] Missing method error during standalone update (#16301)
• [Fix] User department status for phone service stay enabled after disable general voice status (#16298)
• [Fix] Chat and call service configuration does not work properly. (#16281)
• [Fix] Menu items are centered instead of lined up to the left (#16279)
• [Fix] Answer suggestion generation fails for too long questions (#16170)
• [Fix] stripslashes(): Passing null to parameter of type string is deprecated in La/Page/Kb/NotFound (#16052)
• [Fix] Passing null to parameter of type string is deprecated in La/Page/ContactForm (#16051)
• [Fix] Improve answer suggestion custom prompt template validation in UI (#16040)
• [Fix] Some dialogs havent responsive width (#16012)
• [Fix] "Submit ticket" form on KB is sometimes sent with empty email and name fields (#15962)
• [Other] Refactorings and other fixes (#16258)(#16257)(#15976)

• [Fix] Error The dictionary is not loaded during agent application startup on standalone (#16241)

• [Improvement] Option to always display MessageGroup times (#16044)
• [Improvement] Improve visibility of edit columns of the ticket grid in DarkBlue theme (#16002)
• [Improvement] Confusing internal chat focus view in DarkBlue theme (#16001)
• [Improvement] Popup window to reload panel is not visible very well in DarkBlue theme (#15999)
• [Fix] Change password form has negative margin value (#16241)
• [Fix] \Qu\La\TicketQueue\Domain\ToSolveQueue\TicketRepository (#16206)
• [Fix] hash_hmac(): Passing null to parameter of type string is deprecated in Gpf/Common/Token (#16143)
• [Fix] Deprecated logs in La/Model/Message/Convertor (#16115)
• [Fix] Return types should be compatible in Gpf/Data/Record (#16112)
• [Fix] Search in all box does not resize all the way according to filters column (#16099)
• [Fix] json_decode(): Passing null to parameter of type string is deprecated in Gpf/Templates/FormWidgetFactory (#16086)
• [Fix] Passing null to parameter of type string is deprecated in Gpf/Rules/TemplateReplace (#16049)
• [Fix] Chat availability shows incorrect values (#16041)
• [Fix] Saving changes in agent assignment to chat service within department does not work (#15949)
• [Fix] Error : call :connection test relay finish error timed out (#15927)
• [Fix] KB articles are available in other multi KBs (#14852)

• [Feature] Outgoing calls via External phone (#15150)
• [Fix] Wrong position of Start internal call button in Dashboard (#16217)
• [Fix] Hide ticket filters on smaller screens, when ticket is opened (#16182)
• [Fix] [IAID:anything] substring in a message breaks ticket opening (#16125)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Page/Kb/Rpc/ArticleLoadService (#16065)
• [Other] Refactorings and other fixes (#16162)

• [Fix] Undefined array key when importing users with Intercom plugin (#15444)
• [Fix] Discard button in a New (internal) call (#16160)
• [Fix] Creating agent using "clone" action does not work (#16204)
• [Fix] Missing default values in chat settings (#16202)
• [Fix] Answer suggestion is loaded but not being shown (#16197)
• [Fix] Stuck saving of agent profile (#16194)
• [Fix] stripslashes(): Passing null to parameter of type string is deprecated in La/KnowledgeBase (#16129)
• [Fix] str_replace(): Passing null to parameter of type array string is deprecated in La/Model/User/Avatar (#16104)
• [Fix] Implicit conversion from float to int loses precision in Gpf/Common/ImageResizer (#16095)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Customer/CustomersTableBase (#16084)
• [Fix] Implicit conversion from float -INF to int loses precision (#16082)
• [Fix] Not possible to start a call/video call on a phone using Firefox (#16015)
• [Fix] Invalid redirect URI in Microsoft oauth_connector: http instead of https (#15968)

• [Fix] Saving departments from the agent configuration does not work (#16187)
• [Fix] Outgoing email attachments marked as insecure files (#16186)
• [Fix] Menu panel is missing when used language's text direction is right to left (#16179)
• [Fix] Error when creating an email template for a newly created department (#15561)
• [Other] Refactorings and other fixes (#16159)(#16158)

• [Fix] Incorrect redirect for older inline attachments (#16166)
• [Fix] Unable to get messages from merged ticket by requesting …./api/conversations/[conversationid]/messages. (#16126)
• [Fix] explode(): Passing null to parameter of type string is deprecated in Qu/La/TicketGateway/Legacy/Application/Service/WhatsApp/WhatsAppCustomerLoader (#16106)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/KnowledgeBasePreview (#16093)
• [Fix] explode(): Passing null to parameter of type string is deprecated in La/Api/V3/ContactPhones (#16087)
• [Fix] Deprecated logs in La/Contact/DepartmentData (#16085)
• [Fix] trim(): Passing null to parameter of type string is deprecated in La/Config/SoundsTableData (#16083)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Features/Twilio/Controller/RuningCall (#16074)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Page/Kb/Search (#16067)
• [Fix] Copying department via "save as new department" function fails on an error (#15946)
• [Fix] Not possible to pick up the call from queue (#15925)
• [Fix] InvalidArgumentException: Invalid value for 'type', must be one of … in MessageGroup.class.php (#15878)
• [Fix] Needless Ticket reply from agent's email address setting in Email settings (#15670)
• [Fix] Inconsistent "delete attachment" functionality in "Ticket Attachments Management" plugin (#14549)
• [Fix] Unable to upload image to chat or ticket with adblock (#5764)
• [Other] Refactorings and other fixes (#15564)

• [Fix] trim(): Passing null to parameter of type string is deprecated in GmailDeliveryReportExtractor (#16113)
• [Fix] http_build_query(): Passing null to parameter of type string is deprecated in Qu/La/OAuthConnector/Infrastructure/Client/MicrosoftGuzzleClient (#16089)
• [Fix] strlen(): Passing null to parameter of type string is deprecated in La/Rules/Actions/SendMail (#16080)
• [Fix] Incorrect urls in plugin controllers (#15980)
• [Fix] Call recordings are not merged (#15853)
• [Fix] Notes are not merged (#15760)
• [Fix] 'DataIntegrityException: Agent service not found' error when agent try to log in to agent's panel. (#15589)
• [Other] Refactorings and other fixes (#16096)(#16133)

[Important notice] Requires PHP 8.1

• [Improvement] Increase custom prompt template text length (#16039)
• [Fix] Passing null to parameter of type string is deprecated in ZBatesonRootPart.php (#16047)
• [Fix] Ticket messages optimisation for mobile devices (#15978)
• [Fix] Undefined array key "internal" in …templates/kb/material_kb/…template.message_group_stpl.php (#15964)
• [Fix] Nicereply API important change: unique identifiers (UUIDs) (#15935)
• [Fix] Cannot connect facebook page, getting error Missing required field: access_token (#15877)
• [Fix] Facebook page cannot be activated with error: Missing required fields: success (#15858)
• [Fix] AI suggests answer only for one email request from two (more) (#15828)
• [Fix] Error relocating /usr/bin/curl in Running install_hosted.php and Initializing RedisInsight (#15640)
• [Fix] Open tickets label not visible in dashboard (#14837)
• [Other] Refactorings and other fixes (#14366)(#11370)

• [Fix] Upgrade Twitter integration to use APIv2 (#15649)
• [Fix] Content is not stretched on mobile viewport, if resizer was used (#16031)
• [Fix] Not possible to save checkbox to Allow user change status in department (#16030)
• [Fix] Not possible to change language via agent panel (#16011)
• [Fix] Undefined array key in TicketsHistory.class.php (#15900)
• [Fix] Bounce notification added to incorrect message (#15889)
• [Other] Refactorings and other fixes (#15995)(#11370)

• [Improvement] Too small input of chat / call priority in Material & DarkBlue theme (#15996)
• [Improvement] Allow to change answer suggestion prompt template via UI (#15832)
• [Fix] Incorrect pushstream address chosen (#16000)
• [Fix] CreateDeleteCallButton e2e not stable (#15988)
• [Fix] Undefined array key 1 in GmailDeliveryReportExtractor.php. (#15979)
• [Fix] PUT /tickets/{ticketId} returns Internal server error: Failed to get Ticket Tags (#15970)
• [Fix] Working with tags via PUT on api/v3/tickets/{ticketId} is not reliable (#15967)
• [Fix] SSO does not work on custom domain (#15929)
• [Fix] TicketSla: ResolutionRequestRepository (#15881)
• [Fix] Call to getIdentity() on null in ApplicationIdentityProvider.php (#15696)
• [Fix] Error message - Invalid limit (#15542)
• [Fix] Design issues - Chat/Call settings (#15528)

• [Improvement] Change Google Universal Analytics to GA4 (#15292)
• [Fix] Salesforce integration doesn't work with custom domain (#15931)
• [Fix] Delete Suggestion category - missing right margin in delete button (#15922)
• [Fix] Design issue - custom plugin in Dark Blue theme (#15903)
• [Fix] TicketSla: AnswerRequestRepository (#15880)
• [Fix] Split ticket item cannot be exported to HTML (#15869)
• [Fix] Language of agent panel is not changed (#15863)
• [Fix] KB Email template load fails if template has attachements (#15834)
• [Fix] Pipedrive integration doesn't work with custom domain (#15822)

• [Fix] WA

  Could not send from agent panel .webp file (#15811)

• [Fix] Cannot upload file to Knowledgebase email template (#15795)
• [Fix] Undefined property: stdClass::$orgid in Module.class.php (#15791)
• [Fix] Undefined array key in Ranking.class.php. (#15777)
• [Fix] Jira plugin can't be disabled. (#15710)
• [Fix] Calls ring to agents on pause (#15702)
• [Fix] Exception: No route found for "…/public/README.md" in RouterListener.php (#15699)
• [Fix] Email was fetched but created empty ticket or didn't create ticket at all (#15689)
• [Fix] Incorrect text direction after update of self-hosted account (#15555)
• [Fix] Removing/Adding tags into tickets (#15546)
• [Fix] TIMEZONE setting is causing problems (#15438)
• [Fix] Wrong time set up for agent ranking report (#15433)
• [Fix] Queue cron doesn't respect the TIMEZONE setting (#15410)
• [Fix] Error Row does not exist in rule triggered by message added from WA (#15407)
• [Fix] Unable to convert participant message to legacy format message. (#15032)
• [Fix] Time rules executing two times (#14115)
• [Performance] Improve kernel initialization performance (#15956)
• [Other] Refactorings and other fixes (#15933)(#15932)(#15234)(#15105)(#13542)

• [Improvement] Improving text contrast in material theme for enhanced readability (#15885)
• [Improvement] Ticket Assistant feature performance improvement (#15873)
• [Fix] Ticket assistant event handlers should not be invoked when module is not configured (#15883)
• [Fix] Insufficient semanticwrap api client error handling (#15876)
• [Fix] Broken Tickets section in contact details (#15868)
• [Fix] Export ticket to HTML/PDF function is using account times instead of agent's times (#15827)

• [Fix] Language of agent panel is not changed (#15863)
• [Fix] Checkbox not highlighted when moving focus between form fields by [Tab] (#15849)
• [Fix] Agent is not able to use TicketAssistant (#15836)
• [Fix] Attachment internal format is not translated in KB article with display full text option (#15757)

• [Fix] Broken size of plugin widget in contact/ticket details (#15839)
• [Fix] Internal KB category - missing/shifted Internal label (#15815)
• [Fix] DataIntegrityException "Ticket item … not found" when trying to open a merged ticket (#15794)
• [Fix] Different text wrapping in article editor depending on used agent panel theme (#15761)
• [Fix] Warnings in La_Search_Task_ReindexTrackingTask (#15661)
• [Fix] Error - Not found (#15560)
• [Other] Refactorings and other fixes (#15855)(#15646)(#14386)

• [Other] Refactorings and other fixes (#15495)

• [Fix] Undefined array key "status" in .template.my_ticket_no_rights_stpl.php (#15784)
• [Fix] Variable list on "Slack notification template" not designed properly (#15769)
• [Fix] Undefined array key "id" in Dialog360MessageCallback.php (#15758)
• [Fix] Parameter #1 $value of function strval expects bool|float|int|resource|string|null, mixed given (#15727)
• [Fix] Missing scroller in Facebook pages section (#15717)
• [Fix] Saving changes in agent assignment to department does not work (#15508)
• [Other] Refactor and other fixes (#15366)

• [Fix] UnhandledSwitchCaseException: "Unknown ticket state…." in LegacyTicketInfoLoader.php (#15775)
• [Fix] Bad design of a row containing multiple tags in Active calls section (#15715)
• [Fix] Exception: Invalid method override __CONSTRUCT at RouterListener.php (#15700)
• [Fix] Undefined array key internal in template.deleted_stpl.php (#15687)
• [Fix] Cannot reorder tickets in tasks bar (#15672)
• [Fix] Incorrect behavior in MicrosoftGuzzleClientFactory (#15664)
• [Fix] First attempt for update from 5.37 to 5.39 fails with Aws cluster is missing (#15627)
• [Fix] Error message Plugins engine exception: Unhandled exception: "No identity" in class La_Main, STOPPING (#15616)
• [Fix] Partially hidden fields in Chat window settings (#15582)
• [Fix] Impossible to log in after creating config.yml on standalone (#15481)
• [Fix] Incorrect built-in email address in accounts with custom domain (#15457)
• [Fix] Incorrect email address for forwarding in accounts with custom domain (#15456)
• [Fix] Call devices table loading very slowly (#15441)
• [Fix] Broken Rule with empty error message. (#15394)
• [Fix] Broken chat window after transfer (#15103)
• [Fix] Option to reply specific message is missing if ticket source is not email (#14828)
• [Fix] Material/Obsidian: two digits rules numbers not visible in the rule grid (#14363)
• [Refactoring] Refactorings and other fixes (#15770)(#15748)(#15746)(#15741)(#15725)(#15714)(#15705)(#15655)(#15556)(#15400)

• [Fix] WooCommerce invalid Invalid content-type error (#15335)
• [Fix] Unexpected end tag in TicketExport HtmlStringPurifier (#15669)
• [Fix] Invalid tag id in ticket tags. (#15647)
• [Fix] Error during event creation - RCH (#15643)
• [Fix] Undefined array key 1 in KbSmartLinks/Main.class.php (#15637)
• [Fix] Failed create encryptors for standalone installations (#15634)
• [Fix] Missing bottom padding of a dialog when merging contacts (#15609)
• [Fix] Unknown event type - RCH (#15596)
• [Fix] Design issues - Chat window (#15581)
• [Fix] Argument #2 must be of type string, array given in generateWidget. (#15565)
• [Other] Refactorings and other fixes (#15399)

Error during rule execution does not mark rule "broken"

• [Improvement] Replying to emails sent from agent's email addresses (#15585)
• [Fix] Deprecated logs on php 8.1 (#15633)
• [Fix] Notifications are displayed when you add or remove tags (#15631)
• [Fix] Avatars on mobile view are not designed properly (#15619)
• [Fix] Design issues - New internal ticket (#15612)
• [Fix] Button naming includes word 'LegacyButton' (#15579)
• [Fix] Broken drag&drop in Chat and Suggestion (#15472)
• [Fix] Export to HTML/PDF opens in a new tab (#15332)
• [Fix] Rules get broken if DB connection is terminated by infrastructure operations (#14321)
• [Other] Refactorings and other fixes (#15228)(#13994)(#15656)(#15591)

• [Improvement] Compatibility with ElasticSearch 8.0 (#11382)
• [Fix] TypeError in WhatsAppChannel/Infrastructure/Persistence/DynamoDbAgentMessageRepository.php" (#15608)
• [Fix] Big Pipedrive icon in ticket owner view (#15569)
• [Fix] Authentication not working for mailboxes using CramMd5 (#15563)
• [Fix] The collapse button on reply is displayed also when you maximize the reply window but doesn't work correctly (#15562)
• [Fix] Error message - "Unsupported role type: 'V'. Cannot be answer author." (#15550)
• [Fix] The search field in the agent departments table is not cleared after saving agent departments (#15548)
• [Fix] READONLY You can't write against a read only slave (#15484)
• [Fix] Hint for "Open ticket" shortcut is displayed in wrong place (#15453)
• [Fix] Ticket history doesn't show department (#15446)
• [Fix] Change plan button visible but doesn't work in standalone (#15445)
• [Fix] Error Given ContentType is not a valid when opening ticket (#15437)
• [Fix] Kayako migration: broken attachments in tickets (#15409)
• [Fix] Digitale process SIP from different hosts (#15393)
• [Refactoring] Refactorings and other fixes (#15604)(#15559)

• [Fix] Change IVR in Rules have too small input box (#15551)
• [Fix] Could not create WA ticket (#15525)
• [Fix] Merge into action does not work (#15519)
• [Fix] Clean up installed testing account and version after PR is merged (#15492)
• [Fix] Too few arguments to function La_Mobile_Status::__construct() (#15483)
• [Fix] Agent was not intentionaly removed from department (#15383)
• [Refactoring] Add limits to outgoing email accounts (#15323)
• [Refactoring] Refactorings and other fixes (#15541)(#15536)(#15535)(#15532)(#15486)(#14224)(#15543)

• [Fix] Internal server error message when transferring a call (#15184)
• [Refactoring] Remove old agent panel themes (#15395)

• [Security] Broken Access Control on Canned Messages (#15349)
• [Fix] Unable to load request (#15482)
• [Fix] Argument must be of type string, null given in LegacyIdentitySource. (#15414)
• [Fix] Incorrect whatsapp subject in right panel (#15363)
• [Fix] Whatsapp answers are not counted in reports (#14706)
• [Fix] The number of incoming and outgoing messages is not counted in WhatsApp tickets (#14666)
• [Refactoring] Refactorings and other fixes (#15496)(#15491)(#15489)(#15487)(#15516)

• [Improvement] Add limits to incoming email accounts (#15329)
• [Fix] Call to a member function getSections() on null (#15476)

• [Feature] Add Okta SSO provider (#15187)
• [Improvement] Option to use custom port with SMTP (#15241)
• [Improvement] Limitation of SSO feature (#15374)
• [Fix] Standalone installer contains non-existent setting (#15402)
• [Fix] 403 error occurs on edit-profile-page (#15387)
• [Fix] Not found attachments in emails sent from agent's email address (#15376)
• [Fix] Getting Error while trying to Retrieve Magento2 orders. (#15291)
• [Fix] Agent service not found when setup password for new agent (#15201)
• [Refactoring] Refactorings and other fixes (#15442)(#15415)(#15439)

• [Fix] Save name to WhatsApp contacts (#14910)
• [Fix] Ticket presenter doesn't show new answers (#15377)
• [Fix] Split ticket doesn't work (#15368)
• [Fix] Matches regular expression operator sometimes missing input (#15294)
• [Fix] Menu item is not highlighted (Agents, Departments) (#15268)
• [Fix] 360dialog - Add template dialog has wrong labels (#15246)
• [Fix] Ended or dropped chat started again cannot be picked up from queue without closing the ticket (#14129)
• [Other] Refactorings and other fixes (#15416)(#15406)(#15397)

• [Fix] SMTP authentication failed log of office365 account (#15253)

• [Fix] Email from agent's email address not styled correctly (when logged as that agent) (#15375)
• [Fix] Info message popup in event logs has blurry content on Material theme (#15371)
• [Fix] Error Not valid 'UserId for participant during the migration (#15308)

• [Fix] Error on first attempt to log in via SSO using Google authentication (#15370)
• [Fix] Incorrectly displayed scroller in multiple sections of the panel (#15342)
• [Fix] Error Not valid 'UserId for participant during the migration (#15308)
• [Fix] Declined call to the extension with single digit number (#15249)
• [Fix] Unable to execute rule (…) actions: Typed property La_Rules_Contexts_MailOutboxStatusChanged::$scheduledAt must not be accessed before initialization (#15230)
• [Fix] Strange horizontal line between message groups (#15209)
• [Fix] Invalid value for 'status', must be one of 'D', 'P', 'V', 'S', 'M', 'I', 'R', 'C' (#15082)
• [Fix] Customer can't hear the agent on the first call from the call button (#15027)
• [Fix] Guest messages from Facebook Chat Plugin are not fetched anymore (#14998)
• [Fix] Multiply call transfer requests (#14848)
• [Fix] Maximum length of taskId blocks creating tasks (ClickUp integration) (#14804)
• [Fix] Exception while uploading parts to a multipart upload - AWS HTTP error: cURL error 28: Connection timed out (#13963)
• [Fix] La_Task_AddOwnerChangeInfoMessages is scheduled when new ticket is created (#6079)
• [Refactoring] Refactorings and other fixes (#15309)(#15250)(#15238)(#15191)(#15151)(#15096)(#14697)(#15261)(#15380)(#15347)(#15334)(#15328)(#15256)(#15252)

• [Feature] Answer delivery report (#14990)(#2693)
• [Feature] Option to display original caller ID (number) if call was forwarded to external device (#14309)
• [Feature] SSO with Google, Microsoft and Facebook accounts (#10695)(#4838)
• [Improvement] Change certificate of KB by dedicated UI action (#14106)
• [Improvement] Log emails ignored by FailureNotification acceptance rule (#15192)
• [Improvement] Refactor email parsed from agent email address / Received Email Answer (#15081)

• [Fix] Remove strings from imported custom languages that are same as default (#14392)
• [Fix] Reduce password length for the SIP device (#14126)
• [Fix] HighRiseIntegration_Task_PairAllUsers and SyncAllUsers tries to process deleted users (#14786)
• [Fix] Jumping ticket tabs (#15330)
• [Fix] SLA log report: The content of "Requester" and "Agent" columns is displayed in the wrong way if you make them more narrow (#15322)
• [Fix] Incorrect match of domain to certificate domains in portal domain (#15196)
• [Fix] Return exact error instead of general one when setup domain in KB (#15194)
• [Fix] Tags in ticket grid are not overlayed when reloading grid content (in dark theme) (#15146)
• [Fix] Count with Conversation recipients setting during calculating reply recipients (#15129)
• [Fix] Broken loader in API keys screen (#15076)
• [Fix] Failed to execute ElasticSearch tests (#15071)
• [Fix] Customer portal - reseting password as a customer (error notifications) (#15047)
• [Fix] Confusing translation of the %s email account string (#15031)
• [Fix] Email request and answer load twice via TicketItem (#15025)
• [Fix] Emailed attachments can't be downloaded via My tickets (#15018)
• [Fix] Cannot customize submit ticket and start chat in KB settings (#14993)
• [Fix] Cannot upload logo of KB (#14963)
• [Fix] add comment with mention to maintainers if there is new not draft PR without reviewers (#14961)
• [Fix] Something went wrong exception when opening Welcome ticket (#14960)
• [Fix] URL hyperlinking feature removes slash at the end of the link (#14955)
• [Fix] API regenerate removes PHP8.1 compatibality attribute (#14950)
• [Fix] Agent status bubbles in tickets take state from when you logged in (#14946)
• [Fix] No effect after clicking on number on new tickets (#14899)
• [Fix] Error on creation call number and call device: Invalid api key (#14896)
• [Fix] AssignedToLabel - not displayed immediately when added by rule (#14881)
• [Fix] GitHub plugin displays second listbox if next search has empty result (#14880)
• [Fix] set correct milestone to issue after merge of PR with Close command (#14877)
• [Fix] SmartDOMDocument library added unnecessary data to the message (#14876)
• [Fix] The canceled call remains in the queue (#14833)
• [Fix] Unable to execute rule actions: Too many rows (#14819)
• [Fix] API v3 GET /slas parameters missing in documentation (#14817)
• [Fix] Message is duplicated when creating a ticket (#14807)
• [Fix] Email sent from agent's email address creates new internal ticket instead of ticket (#14793)
• [Fix] Rule with condition "last message contain" does not work for WhatsApp tickets (#14760)
• [Fix] An empty message is received if the client sent an invalid message via Whatsapp (#14751)
• [Fix] Unable to run AP if Google Maps API key starts with AES256 (#14726)
• [Fix] Filtering tickets by "ticket field contains" option does not work properly when capital letters or special symbols are used (#14679)
• [Fix] Whatsapp messages are not exported to PDF and HTML (#14667)
• [Fix] Tickets grid shows results of different filter than what appears active (#14420)
• [Fix] Duplicate emails in qu_la_contacts (#14402)
• [Fix] Large email can crash fetching on standalone (#14310)
• [Fix] Ticket header in code (From and To) after merge (#14252)
• [Fix] Disallow spaces in rule condition's "to number" text field (#13551)
• [Fix] Wrong time in chat history (#12604)
• [Fix] Add chat_order index to elastic search (#12435)
• [Fix] addContactField doesn't work with anonymous contact (#12095)
• [Fix] Link from sent email opens in mail outbox email detail iframe (#11760)
• [Fix] Facebook error #551 "Sending message failed. Facebook authentication error. This person isn't available at the moment." (#11093)
• [Fix] Ticket inconsistency (#11047)
• [Fix] Closed chat from invitation is still ringing (#8907)
• [Fix] Searching with Elasticsearch in Greek (#8658)
• [Fix] Long delay of another incoming call after decline of previous call (#7980)
• [Fix] New external agent user is created for each new Facebook post on page by page (#4413)
• [Fix] Ticket created via API or offline form counts as 2 created tickets in report (#15073)
• [Performance] InstalledVersionsRepository.php is called too often (#15231)
• [Style] Canned messages icon change (#15022)
• [Refactoring] Refactorings and other fixes (#15314)(#15130)(#14748)(#14843)(#14892)(#14825)(#15029)(#15128)(#15199)(#15203)(#15274)(#15275)(#15282)(#15283)(#15302)(#15312)(#15318)(#15324)(#15369)(#15356)(#15345)(#15343)(#15331)(#15237)(#15208)(#15207)(#15145)(#15144)(#15121)(#15116)(#15110)(#15101)(#14971)(#14956)(#14902)(#14874)(#14839)(#14809)(#14393)(#14327)(#13758)(#13541)(#12643)

• [Fix] Ticket created via API or offline form counts as 2 created tickets in report (#15073)

• [Fix] Failed to create NoteTextId from note row (#15306)
• [Fix] API v3 not possible to change ticket tags (#15157)
• [Fix] The chat becomes inactive sooner than it is set up in the chat settings (#15156)

• [Fix] Mailchimp doesn't load lists in Edit contact panel. (#15293)
• [Fix] "Search in all" doesn't focus the "All" filter on the first attempt (#15220)
• [Fix] Loading older message groups does not work if ticket loaded in the background (#15000)

• [Fix] Could not delete undeleted agent (#15028)
• [Fix] Broken ticket when parse as Note for standalone installation (#15288)
• [Fix] My tickets custom menu HTML doesn't work in Material customer portal theme when viewing a ticket (#14701)

• [Fix] WhatsApp message template name does not support numbers (#15259)
• [Fix] Problem showing some plugins, integrations in the ticket (#15213)
• [Fix] Customer does not have specified email (#15204)
• [Fix] Rating a resolved ticket is presented as if it was left by agent themselves (#15143)
• [Fix] Lowered quality of agent's avatar images in templates (#14536)

• [Security] Better handling of SSL key in multiKB (#14043)
• [Feature] Add 360dialog WhatsApp provider (#14276)

• [Improvement] Task log returned as cron error on standalone (#14733)
• [Improvement] Multi-boost KB search - Phrase search > AND search > OR search (#13778)

• [Fix] Mass action - merge

  no merge if merge top ticket to below (#15200)

• [Fix] API v3 GET /messages/{messageId} is broken (#15003)
• [Fix] Changes in languages (#14972)(#14864)(#14390)(#14856)
• [Fix] Not possible to integrate new Google email account (#14860)
• [Fix] TypeError notification when creating or deleting ticket filters (#14831)
• [Fix] TypeError notification after login to agent panel or reloading page (#14830)
• [Fix] Whitelabel ID param is not send to addition scripts from GWT codesplitting (#14798)
• [Fix] Internal server error: kb_id is not supported filter column on Customer Portal Search Widgets page (#14797)
• [Fix] Error on vagrant up telephony VM (#14789)
• [Fix] CallUrlTask considers all response codes which are not 200 as error (#14783)
• [Fix] LDAP fixes (#14781)(#14782)
• [Fix] Rule to add tag if ticket source is WhatsApp does not work (#14776)
• [Fix] Email fetching task is delayed for too long when a large number of emails is received at the same time (#14756)
• [Fix] Search in tickets doesn't work (#14749)
• [Fix] Plugin tab in contact details does not load data (#14737)
• [Fix] Requests processed to disable Asterisk (#14724)
• [Fix] There is no size check of downloaded records on Asterisk (#14719)
• [Fix] Facebook: Missing required field: id (#14678)
• [Fix] Instagram: Missing required field: media_url (#14674)
• [Fix] Facebook integration cannot fetch videos (#14650)
• [Fix] Email processing failed: Malformed UTF-8 characters, possibly incorrectly encoded (#14648)
• [Fix] Method visibility should be explicitly declared (#14646)
• [Fix] Online visitors - design issues (#14639)
• [Fix] PHP 8.1 deprecated errors (#14630)
• [Fix] Domain change problem if you prefix the original domain name (#14587)
• [Fix] Incomplete IMAP communication logging (#14442)
• [Fix] Fields created on the pre-chat form not correctly created in ticket fields section (#14400)
• [Fix] Not possible to receive multiple shared contact cards sent via WhatsApp (#14141)
• [Fix] Chat button doesn't appear after popup chat was closed (#13983)
• [Fix] Handle url part of whatsapp location message (#13659)
• [Fix] Connection timeout on chat buttons screen when there is many buttons created (#13257)
• [Fix] Ticket fields order (#11172)
• [Fix] Visitor can leave offline message even if it's disabled in button settings (#8794)
• [Fix] Chat button doesn't show after popup chat closed, shows after chat window pop-out (#2776)
• [Performance] Load Telephony JS clients asynchronously / lazy (#14383)
• [Refactoring] Refactorings and other fixes (#14773)(#14716)(#14698)(#14691)(#14655)(#14653)(#14609)(#14380)(#14746)(#14745)(#15224)(#12322)

• [Fix] Ticket Search for Merge function doesn't work (#15226)
• [Fix] Overlapped right panel content glitch on the Dark blue theme (#15212)
• [Fix] Error message for Giphy (#15100)
• [Performance] Slow rules after refactoring - custom fields (#15186)

• [Fix] Set requester pop up window shows all contacts by default (#15205)
• [Fix] Manage views dialog panel - height of a dialog panel with a lot of views (#15190)
• [Fix] Manage views dialog panel - adding additional views (#15189)
• [Fix] "How can we help?" instead of "How we can help?" (#15178)

• [Fix] Slow rules after refactoring (#15186)
• [Fix] Accessing My account section for the first time require a confirmation on Firefox (#15136)
• [Fix] Hidden last tickets in the tickets table (#15063)
• [Fix] Ticket is not opened / scrolled at the bottom if its opened on background (#15030)

• [Fix] Incorrect width of list of recipients in compact mode of reply box (#15154)
• [Fix] Hebrew tags displayed incorrectly in tickets grid in English panel (#15131)
• [Fix] Add department window is not appeared after clicking Create department button (#15104)
• [Fix] "Ban IP" dialog panel needs to be closed twice (#15087)
• [Fix] Ticket view table is broken (#15080)
• [Fix] Reindexing ticket failed: Group::__construct(): Argument #3 ($status) must be of type string, null given (#15036)
• [Fix] Recipients from BCC are not properly recognized during the mail fetching (#15024)
• [Fix] Ticket filters grid loading on every scroll (#15012)
• [Fix] La_Model_User::loadUser(NULL) in rules execution (#14982)

• [Fix] Call to undefined method Gpf_Lang_Language::setAuthor() (#15108)
• [Fix] Call to undefined method La_Model_Conversation::getLastAgentVisitingConversation (#15107)
• [Fix] Unable to construct DraftId (#15085)
• [Fix] Invalid request on ticket creation (#15079)
• [Fix] First assign avg time isn't recalculated after automatic assigns from rules (#14535)

• [Fix] Missing languages and problem with RTL

• [Fix] Suppress smarty Warnings about Undefined variables (#15074)
• [Fix] Weird state of Create custom role and Add department buttons (#15070)
• [Fix] Missing lang_email_font_family atribute in language csv files (#15067)
• [Fix] Unable to execute rule (…)actions: Typed property La_Rules_Actions_Base::$chatRepo must not be accessed before initialization (#15066)
• [Fix] Empty space in chat management blue row (#15065)
• [Fix] Ticket reply box design issue (#15061)
• [Fix] Customer portal - shifted buttons (Reset password and Register) (#15046)
• [Fix] Session expired related to invalid CSRF (#14958)
• [Fix] Text in Video call wraps around the last attachment (#14597)

[Important notice] Requires PHP 8.0 or higher

• [Security] Vulnerability in rules (#13760)
• [Feature] Add decline possibility into call accept notification (#1890)
• [Improvement] Migrate My Account screen to CRM checkout (#14722)
• [Improvement] Permission for reports in Custom roles (#13853)
• [Improvement] Improvements of edit language form (#14406)
• [Style] Tickets grid and ticket view improvements in Material and Dark blue themes (#15005)(#15033)
• [Style] Improve styling of LiveAgent mail server integration (#14233)

• [Fix] Remove Forward & Reply to Forwarded message group type from rules (#13602)
• [Fix] Mailchimp plugin loads only 10 lists (#14504)
• [Fix] Misconfigured ClamAV plugin doesn't show value in config form (#13721)
• [Fix] Wrong formatting of badges (#15020)
• [Fix] Missing visualization of filled contact / ticket note in Material and Obsidian theme (#14975)
• [Fix] Sorting column is not saved with filter (#14947)
• [Fix] Missing action "Ban user's IP" in Requester box actions (#14943)
• [Fix] Indication of new messages in ticket do not disappear (#14939)
• [Fix] Visual glitches affecting top bar with ticket tabs when more than 7-8 tickets are opened simultaneously (#14936)
• [Fix] Slack notification variables don't work after update to 5.36 version (#14934)
• [Fix] Bad design for selected perform action on "Mass action" window (#14933)
• [Fix] Search under specific knowledgebase doesn't work (#14930)
• [Fix] Ticket search does not show correct results (#14929)
• [Fix] KB article containing HTML tags
• [Fix] Send button is not clickable if only a canned message has been added (#14925)
• [Fix] Update step 5.36.4 will fail if customer imported a language with a new lang code (#14879)
• [Fix] Personal details of ticket owner are not visible (#14801)
• [Fix] When creating a WhatsApp ticket, the text of the message is not added to the ticket (#14743)
• [Fix] Error message, when applying "None" decimal separator (#14741)
• [Fix] "Plugins", "Integrations" tables are not fully displayed on first open (#14721)

• [Fix] Chart-overview page

  Google maps did not load (#14713)

• [Fix] Clicking on the map marker causes an Uncaught TypeError in the browser console (#14711)
• [Fix] Unable to Submit ticket from Knowledgebase (#14700)
• [Fix] Inability to load agent panel (#14673)
• [Fix] emailfontfamily/translated percentage fields are empty/null after saving the language metadata (#14660)
• [Fix] Chat does not start and does not ring on the agent panel (#14657)
• [Fix] Error when opening a ticket (#14600)
• [Fix] Error when sending an empty message without attachments via whatsapp (#14589)
• [Fix] Error message Loading failed after closing checkout window on Firefox (#14585)
• [Fix] Invalid template can be saved (#14579)
• [Fix] Size of a custom image is not adapting to Invitation notification in some types (#14576)
• [Fix] Not possible to create contact with language en-GB-oxendict (#14558)
• [Fix] Data duplication when double click on Refresh table button (#14553)
• [Fix] Language listbox filtering is case sensitive (#14548)
• [Fix] var_export does not handle circular references (#14542)
• [Fix] Department extension could be not a number (#14534)
• [Fix] Maximum length of firstname, lastname in Gpf_Db_AuthUser (#14530)
• [Fix] Missing max value in condition "Current time" in rules (#14515)
• [Fix] Missing min and max value for date in rule condition (#14506)
• [Fix] The language is still considered as custom after removing latest custom translation (#14484)
• [Fix] Typo in method Gpf_Lang_Storage::loadMessages() (#14462)
• [Fix] APIv3 POST /canned_messages lets you create empty canned message (#14460)
• [Fix] APIv3 POST /canned_messages requires ID (#14459)
• [Fix] Wrong accessibility of contact form Close button (#14453)
• [Fix] Connected Viber accounts are multiplied after clicking on Refresh table button (#14398)
• [Fix] Wrong charset, conversion is not allowed (#14364)
• [Fix] Shopify integration description update (#14340)
• [Fix] Call is not re-routed immediately if agent disable his call service (#14337)
• [Fix] Missing hover info for translation view in WhatsApp message template screen (#14336)
• [Fix] Lazy load Ticket right panel widgets (#14315)
• [Fix] Chat pickup counted to incorrect time (#14244)
• [Fix] Incorrect recognition of an agent by sip phone number (#13886)
• [Fix] Autopause after missing call doesn't work (#13837)
• [Fix] After account suspending, emails are still being sent (#13829)
• [Fix] Tickets for previous month (June) were not indexed and did not appear in filters (#13799)
• [Fix] Email not parsed, body can only be downloaded as attachment (#13786)
• [Fix] La_Contact_DepartmentData::loadDepartments not behaving as intended (#12503)
• [Fix] Autopause for missing incoming chat doesnt work properly (#10048)
• [Performance] Slow query in La_TimeRules_CleanupTask (#14464)
• [Performance] Slow SQL and Out of memory in AgentRepo::getLastAgentReplyAuthor (#14324)
• [Performance] Load Google Maps API asynchronously / lazy (#14381)
• [Performance] Use DOM parser in KB Smartlink plugin (#14346)
• [Lang] Bulk / Junk mail description (#9787)
• [Lang] Change text Actual URL to current URL (#14499)
• [Style] Different style fixes (#14987)(#14981)(#14974)(#14968)(#14964)(#14948)(#14944)
• [Refactoring] Refactorings and other fixes (#14805)(#14682)(#14651)(#14602)(#14551)(#14522)(#14512)(#14490)(#14482)(#14480)(#14351)(#14348)(#14328)(#14296)(#14227)(#14116)(#14035)(#14031)

• [Fix] One ticket with broken data may prevent other 99 tickets from getting indexed to ES (#15043)
• [Fix] Postpone function returns a wrong date with Swedish language (#14932)
• [Fix] Create department - Different plan needed appears randomly (#14800)
• [Fix] Exception: No userId defined for browser in PHP error log (#14545)

• [Fix] Freezing/not loading text in chat text window (#15023)
• [Fix] Google translate in Chrome cannot translate html messages in tickets (#15004)
• [Fix] Quoted text from agent's email cannot be downloaded from AWS (#14994)
• [Fix] Missing Pipedrive integration (#14988)
• [Fix] Broken ticket when adding agent Note, Ticket item not found (#14977)
• [Fix] Invalid download_url in result of /tickets/{ticketId}/messages (#14965)
• [Fix] Call to undefined method La_Model_Conversation::getAgent() (#14905)
• [Fix] Ranking is removed from tickets after closing it (#14820)
• [Style] Missing contacts when editing a company (#14584)
• [Style] Time reports not shown in ticket (#14937)
• [Style] Emails configuration - expanding/shrinking of DialogPanel after clicking on checkbox (#14995)
• [Style] Warning message (Answer tickets with tags only) - (Material/Dark blue theme) (#15014)

• [Fix] MysqlNoteRepository::$s3MessageTextArchiveRepository must not be accessed before initialization (#14970)
• [Fix] Shifted buttons in Add record > Upload/Record (Material/Dark blue) (#14917)
• [Fix] Narrowed Table Panel in IVR > Add record (Material/Dark blue) (#14916)
• [Fix] Argument must be of type string, null given in UserRepository (#14827)
• [Fix] Unable to execute rule actions: CallService::removeCall(): Argument must be of type La_Model_Conversation, string given (#14949)

• [Fix] Failed to create ticket NoteTextId from Message text (#14953)
• [Fix] Message group with invalid values: '_' userid , '-' rtype and Null datefinished (#14952)
• [Fix] Missing vertical scrollbar in Create chat button section (#14945)
• [Fix] Long TextBoxContainer in Set requester>Create contact (Material/Dark blue) (#14918)
• [Fix] Shifted checkboxes in the SLA level (Material/Dark blue theme) (#14909)
• [Fix] Time tracking configuration in white theme (#14898)
• [Fix] Missing bottom margin of button (or bottom padding of the dialog) in Plugins (#14884)
• [Fix] Broken scroller in chats (#14868)
• [Fix] HighRise plugin contact pairing is case sensitive (#14866)
• [Fix] Freezing/not loading text in chat text window (#14847)
• [Fix] Tickets in Init state are counted in Performance report (#14836)
• [Fix] Missing TableHeader in ticket/chat/call load report (#14834)
• [Fix] Cannot compose WhatsApp message without Manage WhatsApp settings permission (#14617)
• [Fix] Outgoing call creation fails with "Too many rows" exception (#14280)
• [Fix] Google Document Viewer does not work (#13957)

• [Fix] Checkboxes shifted to the bottom in some Plugins (Material/Dark blue theme) (#14885)
• [Fix] AgentStatus indicator on internal chat on old themes not designed properly (#14875)
• [Fix] Small width of department's settings window (#14865)
• [Fix] Incorrect position of To solve enabled checkbox in departments' settings (#14863)
• [Fix] Sidebar / right panel styling if it is narrow (#14859)
• [Fix] Useless scrollbar on gamification level popup (#14858)
• [Fix] Broken styling in White theme (#14857)
• [Fix] Horizontal scrollbar on old themes when you reply to tickets (#14855)
• [Fix] Required parameter follows optional parameter in TwocheckoutReturn (#14854)
• [Fix] Plugins tabs in ticket right panel have always a pointless 2nd scroller (#14853)
• [Fix] New ticket does not count as answer in reports (#14851)
• [Fix] Broken email template setting to quote last couple messages (#14846)
• [Fix] Cut list of agents in dashboard (#14840)
• [Fix] Resource 'upgrade_account_messagegroup.stpl' not found in panel (#14838)
• [Fix] Salesforce plugin is missing in Integrations grid (#14832)
• [Fix] Incorrect width of variables box in email templates (#14816)
• [Fix] Small max-width of containers in customer portal settings (#14814)
• [Fix] APIv1 - tags are missing from "Retrieves all conversations" (#14810)
• [Fix] Ticket is not exported to html and pdf (#14806)
• [Fix] "Draft not found" exception when creating and sending a new ticket (#14802)
• [Fix] Branding message does not adjust to the dark theme (#14771)
• [Fix] Something went wrong when opening a ticket (#14730)
• [Fix] Indication of new messages in ticket do not disappear (#14438)

• [Fix] Departments Listbox on submit ticket page shows incorrect data in Material customer portal theme (#14792)
• [Fix] ConversationTimeRuleJob failing (#14791)
• [Fix] Messages in quoted text are in wrong order (#14780)
• [Fix] Getting 404, when clicking on specific attachment files as a customer in a chat (#14769)
• [Fix] The IVR script editing window has the wrong sizing in 5.34 and 5.35 (#14765)
• [Fix] Two-lines text in "Agent" column of "Agent report" table is not handled (#14764)
• [Fix] Undefined array key "notifications_count" (#14729)
• [Fix] System messages added during live chat remain at the bottom of the chatting window (#14720)

• [Fix] Call to a member function getConversationId() on null, when replying to a ticket created from offline button contact form (#14747)
• [Fix] Unable to split ticket: Row does not exist (#14689)
• [Fix] Agent answers displayed twice in ticket (#14683)
• [Fix] Right panel displayed out of the screen view (#14449)

• [Fix] Chat message group is no quoted in an answer (#14712)
• [Fix] Create tag button wrong width (#14704)
• [Fix] Public tags are not visible in Material customer portal theme (#14702)
• [Fix] Edit KB article categories listboxes (breadcrumbs) broken styling (#14676)
• [Fix] Links in API v1 documentation are not working (#14640)
• [Fix] Dashboard department opens tickets grid showing tickets from all departments (#14620)
• [Fix] Ticket code mentioned in subject of received email (#14610)
• [Fix] Some tickets cannot be found (#14523)
• [Fix] Bad position of view after opening longer ticket (#14485)
• [Fix] List indentation in KB articles (#14078)
• [Refactoring] Refactorings and other fixes (#14690)(#14510)

• [Improvement] KB Smartlink plugin (#14345)
• [Improvement] Visually differentiate the Inactive states of WA number according to its reason (#13955)
• [Refactoring] Implement Departments limit (#14000)
• [Refactoring] Remove option to export and import language (#14391)

• [Fix] Hosted version doesn't show Pipedrive, Nicereply and Salesforce in Integrations grid (#14352)(#14319)
• [Fix] Txt file as attachment "not found" in first mail message (#14595)
• [Fix] Light rectangle in the background of KnowledgeBase Search Box (#14577)
• [Fix] Forwarded email was not fetched by LiveAgent (#14571)
• [Fix] "Show quoted text" do not display inline attachments correctly (#14564)
• [Fix] Could not split incoming mail (#14550)
• [Fix] Inline attachments in quoted text are not working (#14544)
• [Fix] Could not delete call record from ticketbody (#14540)
• [Fix] "Something went wrong" error message when replying to the ticket (#14529)(#14489)(#14404)
• [Fix] Note from an email containing an inline image won't be received (#14416)
• [Fix] No thumbnails for note files (#14415)
• [Fix] Timeout on creating/updating big KB article (#14401)
• [Fix] Clicking view on an attachment will download it in notes created from an email (#14353)
• [Fix] Cannot open ticket: "Invalid MessageGroup Type" (#14334)
• [Fix] GET /agents/{userId} requires agent manage permission (#14329)
• [Fix] Strange error message in Gamification > Levels/Badges (#14323)
• [Fix] Picked up chat sometimes cannot be viewed (#14322)
• [Fix] Change message when recording is deleted or browser doesn't support audio (#14311)
• [Fix] Remove New Knowledgebase Article, Create Forum Topic, Create Suggestion from New Ticket section (#14308)
• [Fix] Incorrect message about unconfigured integration (#14304)
• [Fix] Attachment links in older notes created from emails don't work (#14292)
• [Fix] Plugin description - Shopify integration with chat button (#14290)
• [Fix] Incorrect email account chosen for Ticket resolved template (#14258)
• [Fix] Customer portals overview grid broken style in narrow window (#14237)
• [Fix] Incorrect count of filtrated results displayed in Contacts grid (#14220)
• [Fix] UI stucks after enabling video call sometimes (#14217)
• [Fix] Inaccurate error message when registering as visitor in KB (#14199)
• [Fix] Recent tickets display also tickets in INIT state (#14161)
• [Fix] Error in the Jira plugin is not formatted correctly (#14075)
• [Fix] Call queue indicator under phone icon is not working (#13791)
• [Fix] Rule condition doesn't work with deleted ticket (#13678)
• [Fix] Call notification widget is not restored after page reload (#13457)
• [Fix] Call to a member function selectHeaderAccept() on null in /include/RestApi/Client/Crm/Subscriptions.class.php:2411 (#13408)
• [Fix] Chat invitation is not displayed with condition set to 'returning visitor' (#13323)
• [Fix] Rule with condition "action initiator is not" doesn't work (#13321)
• [Fix] Ticket mentioned in another ticket in Init state (#13238)
• [Fix] Visitor registration email is not sent for deleted agent (#13219)
• [Fix] API v3 key privileges read write order (#13104)
• [Fix] Slack - cannot load all channels (#12813)
• [Fix] Too many rows in RecurrenceSetting (#12547)
• [Fix] Firefox warning: The script from was loaded even though its MIME type is not a valid JavaScript MIME type (#11081)
• [Fix] Change default colors for chat window theme "Ascent" (#10726)
• [Fix] SLA log report displays Last 30 days for preset All (#8369)
• [Fix] Remove useless field "Confirm message" from pre-chat edit dialog (#7941)
• [Performance] Load Chat button asynchronously (#14384)
• [Refactoring] Refactorings and other fixes (#14427)(#14472)(#14425)(#14424)(#14414)(#14377)(#14376)(#14370)(#14365)(#14355)(#14347)(#14344)(#14330)(#14273)(#14113)(#14110)(#14070)(#14030)(#13805)(#13470)

• [Fix] Sometimes whole middle panel with ticket is shifted left (#14643)
• [Fix] Reply to purged ticket is not received (#14637)
• [Fix] Hidden contact name and email in create new ticket (#14631)
• [Fix] The text cursor indicator is positioned incorrectly (#14627)
• [Fix] Reply action box in white theme - styling (#14623)
• [Fix] Some sent emails contain html in text/plain part (#14621)
• [Fix] Tag suddenly appears and can not be removed (#14612)
• [Fix] Invalid position of DTMF buttons (#14599)
• [Fix] "TO:" recipients list window on reply is hidden behind the CK editor (#14581)
• [Fix] Not nicely handled random requests to public/ dir (#14541)
• [Fix] Wrong wording of email notification about reply from agent to registered visitor (#14497)
• [Fix] The "changed" value is not updated on the ticket list (#14476)
• [Fix] Missing filter for agent in Chat load report (#14458)
• [Fix] Strange styling at Active calls screen (#14450)
• [Fix] OnlineStatus icons overlapping each other on the dashboard (#14431)

• [Fix] Knowledgebase - Edit dialog of Article - design issues (#14578)
• [Fix] Missing + Open in new window option in Recent tickets (#14570)
• [Fix] Plugins' content not loaded upon firstly opening a ticket (#14538)
• [Fix] Long text in chat message field overlays whole chat (#14491)
• [Fix] Work report lists entries for given day only in one line (#14475)
• [Fix] Disappearing of address in Ticket custom field - Postal address (#13919)
• [Fix][Standalone] New standalone installation is throwing exception (#14565)

[Important notice] Minimum supported Elasticsearch version 7.16.1

• [Feature] WhatsApp [provider: Twilio] (#2128)
• [Security] Error containing sensitive data can be visible in agent panel (#14151)
• [Feature] Audit log - add log to see changes on custom roles and permissions (#14183)
• [Feature] Daktela ticket migration plugin (#13756)
• [Feature] Display requester info in a chat tab (#11831)
• [Feature] Possibility to ring on hardware/external device also when agent is offline (#8597)
• [Feature] NiceReply improvements (#3594)
• [Feature] Add possibility to reorder ticket tabs in agent panel header (#1868)
• [Improvement] More informative status messages in Incoming and Outgoing email accounts grid (#14235)(#14230)
• [Improvement] Automatically expand ticket view on smaller devices (#14172)
• [Improvement] Replace menu and sidebar resizers with flex resizer (#14165)
• [Improvement] Add Type column to Outgoing email accounts grid (#14132)
• [Improvement] Show ticket owner on ticket tab hover (#13985)
• [Improvement] More informative list of opened tickets (#13956)
• [Improvement] Support auto switch white/dark mode in Minimal chat theme (#13677)
• [Improvement] Insufficient visibility of information that the agent will be logged out when role is changed (#13386)
• [Improvement] Allow larger agent avatar (#13034)
• [Improvement] Replace iframe with Shadow dom in ticket messages - make ticket mentions work & make content not jump right after render (#12839)
• [Improvement] Make the list of variables visible for the "Send answer" rule action (#9412)
• [Improvement] Sort the ticket filters with a "drag and drop" (#9017)
• [Improvement] Add PUT method to Call URL action in rules (#5774)

• [Fix] Ticket attachments plugin download all - broken diacritic characters in zip (#11702)
• [Fix] Incorrect SalesForce requests with multi emails/phones (#14234)
• [Fix] Undefined array key "firstRecipientFirstName" in mail template (#14563)
• [Fix] Listboxes in transfer action panel behavior (#14562)
• [Fix] Not visible attachment in ticket (#14554)
• [Fix] Message added by filter doesn't find tickets with email replies (#14494)
• [Fix] Reply does not work in ticket containing only note (#14455)
• [Fix] Error parsing JSON: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data (#14448)
• [Fix] Outbound email doesn't count to reports under "answers" (#14446)
• [Fix] Unable to convert participant message to legacy format message. (#14445)
• [Fix] Widget's form cannot be submitted if it contains field with code including invalid characters (#14437)
• [Fix] Twitter messages not being fetched (#14436)
• [Fix] GroupMessagesRepository does not expect that messages can be archived in S3 (#14405)
• [Fix] No image attachment preview in ticketbody (#14395)
• [Fix] Cannot start call from call button (#14388)
• [Fix] No mail with chat transcriprt from videocall (#14362)
• [Fix] After changing role of agent - number of alerts increases (#14361)
• [Fix] TicketID is not visible immediately after creating ticket (#14359)
• [Fix] Create agent - available departments aren't listed after create (#14358)

• [Fix] KB

  Registered visitor profile-page

  "Save" button always in disabled mode (#14341)

• [Fix] Do not project new EMAIL_MESSAGE in TicketItemSequenceProjector (#14339)
• [Fix] Outgoing message count showing always 0 in a ticket with many messages (#14335)
• [Fix] Saved changes visible only after refresh (SLA levels) (#14326)
• [Fix] Automatically disable SaleForce feature (#14307)
• [Fix] Broken scrolling in mass action "Transfer" (Material/Dark blue theme only) (#14302)
• [Fix] New symfony routes do not work on our infrastructure (#14295)
• [Fix] Duplicate record in ticket state history tab (#14285)
• [Fix] Duplicate messages appear in a ticket if the reply is over maximum allowed size (#14284)
• [Fix] Popup notification popups twice when deleting department (#14279)
• [Fix] Unable to download invoice in development environment (#14277)
• [Fix] Different agent avatar in edit extension dialog (#14268)
• [Fix] Exception caught: Composite.initWidget() may only be called once (#14267)
• [Fix] In development environment list of invoices is always empty (#14264)
• [Fix] Table of invoices is not visible (#14263)
• [Fix] Not possible to add Twitter account (permission error) (#14251)
• [Fix] Not possible to connect FB page (permission error) (#14250)
• [Fix] Twitter integration doesn't fetch tweets despite it is connected (#14247)
• [Fix] Better texts in Outgoing email accounts (#14232)
• [Fix] SLA rules don't apply after forward ticket (#14226)
• [Fix] Added image to internal article of additional KB displays broken icon instead of the image (#14219)
• [Fix] Email sending blocked by rate limited emails (#14211)
• [Fix] Broken style on My Account page (#14207)
• [Fix] Error in Plugins list if MultiKnowledgebase feature is not included in build (#14203)
• [Fix] Error message starting with an apostrophe (#14200)
• [Fix] Error message after adding Gmail incoming mail account (#14193)
• [Fix] Ticket created from email - Email body / Ticket created - last message matches regular expression does not work properly (#14186)
• [Fix] Fix DepartmentRepository (#14185)
• [Fix] Missing loading indicator in ticket tab (#14182)
• [Fix] PrestaShop plugin incorrect information (#14181)
• [Fix] The number of displayed tickets does not correspond to reality (#14179)
• [Fix] Email address is not validated during chat transcript request (#14175)
• [Fix] La_Report_Task_ComputeWorkTime stuck for months (#14170)
• [Fix] Unable to connect to SalesForce (#14157)
• [Fix] Given email address is not a valid: dot at the end. (#14152)
• [Fix] Error in constructor of Lib_PrintFile (#14148)
• [Fix] Incoming email accounts grid 'last check at' is empty (#14147)
• [Fix] Ticket older messages not loading if ticket contains many small message groups (#14138)
• [Fix] Not all knowledge base entries are indexed (#14120)
• [Fix] Not display articles from Kb when first open Knowledgebase Search plugin in ticket (#14119)
• [Fix] White rectangle in the background of the "Download" button in invoices (Material/Obsidian theme) (#14114)
• [Fix] Typo in welcome-ticket (#14103)
• [Fix] Postpone function doesn't work correctly with Swedish language (#14089)
• [Fix] One of the list box fields starts from a capital letter while all others from a lower letter (#14084)
• [Fix] WebRTC: onaddstream is deprecated! Use peerConnection.ontrack instead (#14061)
• [Fix] {$firstRecipientName} context variable with an extra space (#14054)
• [Fix] Incorrect description in the language field (#14053)
• [Fix] Wrong arguments for La_Model_Conversation::addFieldWithDefinition() in Freshdesk_Task (#14039)
• [Fix] Call to an undefined method answerByNewTicket (#14025)
• [Fix] Invalid "Viber link" to the user's account (#14024)
• [Fix] Email is not sent when creating a new ticket with 'New ticket' button (#14018)
• [Fix] Not possible to enable 2FA for agents on accounts with long domain name (#14003)
• [Fix] Emails with attachments cause an error in mail outbox (#13984)
• [Fix] No chat dialog in chatTranscriptMail of videocall (#13980)
• [Fix] 'ConfirmDialog' was attached twice to the DOM when enable video call (#13979)
• [Fix] Preconfigured customers' template is not applied until saved (#13969)
• [Fix] Google Document Viewer does not work (#13957)
• [Fix] Uncaught GuzzleHttp\Exception\ConnectException (#13952)
• [Fix] Phone number "To number" is not prefilled if call this one from contact's details (#13930)
• [Fix] Filter counts in mobile app show incorrectly 0, while in web app correct values (#13923)
• [Fix] Double request for AgentForm. (#13900)
• [Fix] Postpone datetime-local widget accepts year up to 99999 and postpones ticket till the time in the past (#13897)
• [Fix] Increase minimum supported elasticsearch version (#13878)
• [Fix] Mail account with invalid password cannot be edited (#13876)
• [Fix] Rename Event logs All filter to Today (#13871)
• [Fix] A non-numeric value encountered in /Api/V3/Slas.class.php on line 110 (#13862)
• [Fix] Trying to access array offset on value of type bool in NumberHelper.class.php on line 60 (#13860)
• [Fix] array_key_exists() expects parameter 2 to be array, null given in /La/Model/Ivr.class.php on line 177 (#13858)
• [Fix] Deleting of logged user via agent panel is not logging out a user (#13826)
• [Fix] Phone number formatted with dial out prefix (#13816)
• [Fix] Adding/searching of a tag with a special character into tickets (#13806)
• [Fix] CKEditor is generating various errors when switching between tickets fast enough (#13784)
• [Fix] Inserted image source cannot be edited (#13762)
• [Fix] Internal call redirected to next agent (#13708)
• [Fix] Broken/useless reply button when answering a ticket via customer portal (#13683)
• [Fix] Reply seems to be sent in the ticket thread after attaching file too big and click send (#13672)
• [Fix] Allow KB in iframe (#13649)
• [Fix] Rename "File URL" in Add record tab for IVR (#13635)
• [Fix] Agent profile is showing incorrect info about role if agent's role is custom (#13619)
• [Fix] Not possible to submit ticket from KB (#13612)
• [Fix] Negative rule condition is falsely triggered when checked on array values (#13503)
• [Fix] Condition "Added by user role - Agent or Admin" activates when the initiator is the system (#13482)
• [Fix] Agent is unavailable for internal call if uses LivePhone app for that (#13400)
• [Fix] A rule action "add custom field value" is not triggered when "match in context variable" option is used (#13271)
• [Fix] Temporary errors when receiving emails from forwarder (#13143)
• [Fix] Standalone installation using /install from browser do not work (#13132)
• [Fix] Browser stuck/freeze on switching tickets (#13108)
• [Fix] Сall doesn't pick up from the queue and becomes stuck (#12992)
• [Fix] Forbidden error on download "insecure file" attachment when LA domain is changed (#12769)
• [Fix] Ticket create from email rule condition email body do not work with quoted text (#12720)
• [Fix] Time rule to delete call recordings deletes only 1 recording in a ticket (#12705)
• [Fix] Not possible to upgrade to a paid plan due to CSP violation error (#12699)
• [Fix] Error during event creation COMG (#12198)
• [Fix] A national flag displayed over the agent's avatar (#11884)
• [Fix] Cannot find phone contacts in Requested by search filter (#11557)
• [Fix] Ticket created from videoCall is empty if videoCall plugin is deactivated (#11528)
• [Fix] Invalid API key error occurs when agent changes password (#11177)
• [Fix] Executing event processor "La_Features_Facebook_EventProcessor_Comment" crashed. Message: Row does not exist. (#10751)
• [Fix] Wrong translations in Invitations (#10746)
• [Fix] Missing icons in buttons (#10305)
• [Fix] Text in opened draft is cleared (#10240)
• [Fix] Visitors being disconnected mysteriously (#10113)
• [Fix] Duplicated outbound call (#9360)
• [Fix] Missing tooltip for Change ticket owner screen (#8648)
• [Refactoring] Refactorings and other fixes (#13774)(#13623)(#14221)(#13868)(#13976)(#14299)(#13977)(#14575)(#14519)(#14518)(#14517)(#14514)(#14496)(#14493)(#14487)(#14486)(#14479)(#14477)(#14470)(#14466)(#14457)(#14456)(#14451) (#14444)(#14443)(#14441)(#14440)(#14439)(#14435)(#14432)(#14422)(#14421)(#14297)(#14239)(#14210)(#14197)(#14189)(#14176)(#14173)(#14169)(#14168)(#14166)(#14156)(#14125)(#14112)(#14104)(#14086)(#14080)(#14057)(#14048)(#14042)(#14038)(#14036)(#14034)(#14033)(#14023)(#14020)(#14008)(#14007)(#14005)(#13987)(#13970)(#13966)(#13961)(#13960)(#13945)(#13899)(#13893)(#13885)(#13825)(#13812)(#13346)(#13085)(#13072)(#12792)(#12079)

• [Fix] Missing translations in a half of languages (#14588)
• [Fix] strlen() expects parameter 1 to be string, array given in generateWidget.php (#14567)
• [Fix] Contact with invalid email can be created using Javascript function LiveAgent.setUserDetails(email, firstName, lastName, phone) (#14547)
• [Fix] Forbidden error on ticket attachments (#14481)

• [Security] Sensitive data in logs (#14368)(#14367)
• [Fix] ActiveCampaign Integration plugin returns 500 error (#14325)
• [Fix] Rule breaks on resolve ticket action in chat (#14495)
• [Fix] "Data error" message on Twilio call transfer (#14468)
• [Fix] Bad design of the attachment in the inline ticket note (#14467)
• [Fix] Invisible last rows in replay text area in plain mode (#14418)
• [Fix] Intagration's info icon incorrect position (#14371)
• [Fix] Scroll after loading new messages is erratic (#14079)
• [Fix] Invalid legacy group type '_' error (#14060)
• [Refactoring] Refactorings and other fixes (#14428)(#14397)(#14188)

[Important notice] Required database MariaDB. MySQL is no longer supported.

• [Security] "Send code to your web admin" email is not rate limited (#13811)
• [Plugin] Freshservice Migration (#13521)
• [Improvement] Ticket tabs in header should be responsive
• [Improvement] Better layouting and resizing for Action box in ticket view
• [Improvement] Add notification & first answer sender account default configuration (#13813)
• [Improvement] Add different background to agent replies in Material themes (#13898)
• [Improvement] Do not show inactive buttons in tickets section (#13831)
• [Improvement] Title should have higher boost in Agent KB search (#13777)
• [Improvement] Add tool-tip that "x y" is a phrase to Agent KB search (#13776)
• [Improvement] Add status colours to ticket grid in Material and Obsidian themes (#13705)
• [Improvement] Setting Allow to change From address is not understandable enough (#13648)

• [Fix] Magento 2 doesn't support HMAC-SHA-1 (#13802)
• [Fix] Not possible to create department with already deleted department name (#13733)
• [Fix] Missing Edit Viber page in accounts & add link to Viber integration (#10832)
• [Fix] Missing link in created customer portal (#10277)
• [Fix] Remove Video call channel from Plugins list (#13857)
• [Fix] Application scrollbar is too thin with no hover (#13832)
• [Fix] Text over icons in ticket detail (#14201)
• [Fix] 'ABC added tag XY' message during chat has wrong style (#14195)
• [Fix] Chats not actually ending when visitor loses internet connection or disconnects (#14171)
• [Fix] Create tag field design issue (#14130)
• [Fix] Failed reindex ticket job (#14099)
• [Fix] Many buttons in ticket grid return 429 error (#14071)
• [Fix] Attachment in note returns 404 (#14064)
• [Fix] Unassigned ticket still looks like assigned to me (#14062)
• [Fix] Rule with apply when message group added executes twice (#14017)
• [Fix] White and Dark theme: A lot of space on tool-tip on KB search (#14006)
• [Fix] White and Dark theme: Customer portal - Knowledgebase items options are cut (#13999)
• [Fix] Unknown ticket state (#13991)
• [Fix] Can not reconnect outgoing mail account after password change (#13989)
• [Fix] Not vertically centralized avatar on call - extensions table (#13981)
• [Fix] Error message when saving changes of a user in a department (#13974)
• [Fix] Missing name of email account for "Default" in department setup (#13972)
• [Fix] Incorrect buttons' color (#13946)
• [Fix] Cant add field in contact form (#13902)
• [Fix] Errors when ending a chat (#13896)
• [Fix] Don't open plugin configuration after update gwt to 2.10 (#13895)
• [Fix] From name in generated quoted text discloses agent's name and does not follow the department template setting (#13890)
• [Fix] Failed to upload incoming email message source (#13888)
• [Fix] Outgoing email account remains in error status after reconnecting (#13883)
• [Fix] Options of checkBoxGroup that contains comma have wrong behavior (#13869)
• [Fix] Postpone datetime-local widget - error message moves action buttons out of view (#13848)
• [Fix] array_key_exists() expects parameter 2 to be array, null given in ActiveCampaign/index.php (#13835)
• [Fix] Empty (blank) authid in qu_g_users causes 500 error response in api v3 call (#13818)
• [Fix] "Available for" list is not completely loaded on Predefined answers (#13807)
• [Fix] Minimal chat window design issues (#13801)
• [Fix] Listbox ticket field with setting "show if used" empty after removing option (#13793)
• [Fix] Agent KB search result set is not sorted by ES score (#13775)
• [Fix] Duplicated To email addresses (#13738)
• [Fix] Data don't removed from telephony DB on suspend account (#13701)
• [Fix] Error message when answering a ticket (the message won't be probably send) (#13655)
• [Fix] "Outgoing Email" message group type triggers only one rule despite it used in multiple rules (#13638)
• [Fix] Infrastructure error details shown in UI (#13617)
• [Fix] Fix S3Client error handling in legacy (#13611)
• [Fix] The change/editing of FB comments won't be reflected in the ticket (#13597)
• [Fix] Random 503 timeout when trying to get messages of old ticket through API (#13289)
• [Fix] Email outbox error: Inconsistency: missing data (#12881)
• [Fix] Inbound call does not routed to the third agent (#12655)
• [Fix] Missing text in chat window (#12588)
• [Fix] The "Send" button is not fully visible (#12504)
• [Fix] Ticket is not displayed correctly with scaled resolution (#11759)
• [Fix] Missing diacritic characters in ticket exported to PDF (#11723)
• [Fix] After multiple call transfers, the call does not stop for agent who transferred it (#11630)
• [Fix] Register link on support portal is going to login (#11023)
• [Fix] Send button when replying ticket is hidden on small displays (#10907)
• [Fix] Focus in the reply box when moving between chats (#10669)
• [Fix] Button "Change password" is not displayed (#10633)
• [Refactoring] Refactorings and other fixes (#14270)(#14289)(#14231)(#14146)(#14177)(#14127)(#14154)(#14123)(#14091)(#14087)(#14083)(#14074)(#14072)(#14067)(#14066)(#14059)(#14052)(#14046)(#14045)(#13996)(#13993)(#13838)(#13827)(#13781)(#13680)(#13296)(#13679)(#13949)(#13939)(#13932)(#13909)(#13904)(#13830)(#13804)(#13789)(#13736)(#13667)(#13600)(#13571)(#13452)(#13006)

• [Fix] Shopify plugin: update API version (#14274)
• [Fix] Error on email templates on test mail - Failed to load mail template with error: Invalid classname (#14313)
• [Fix] Load of login screen causes event log with UnsupportedRequest (#14282)
• [Fix] Incoming call from certain numbers fails (#14281)
• [Fix] Compatibility of ES with version 7.17 (#14271)

• [Fix] Editing custom KB removes certificate and key (#14245)
• [Fix] "Your session expired" message on the agent panel login page (#14167)
• [Fix] Popup 'Concurrent login' after save customer template (#14144)

• [Fix] Not possible to create custom knowledge base (#14218)
• [Fix] Add MultiKB to brands (#14204)
• [Fix] Facebook page event job failing with "Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given" (#14198)
• [Fix] Attachments in customer portal return 404 (#14164)
• [Fix] Too few arguments during update to 5.31.1.5 (#13962)
• [Fix] BeezDesk plugin changes (#14187)

• [Fix] Multi KB edit configuration override incorrect behavior (#14085)

• [Fix] Missing boundary in multipart/form-data POST data in Unknown on line 0 (#13992)
• [Fix] Ticket cannot be forwarded from outgoing email account used for the last answer in ticket not allowed in department (#13819)

• [Fix] Misspelling of word 'transferred' (#14051)
• [Fix] It is not possible to save the changes of anything in the registration email template (#14011)

• [Fix] The default knowledge base can't be saved (#14065)

• [Security] Inserted SSL key should not be served back to client once it's saved (#14027)
• [Fix] Validate certificate of additional KB only when changed (#14029)
• [Fix] RpcSmtpUserPassAccountConfigurator incorrect error handling (#14002)
• [Fix] Permission denied error in agent panel (#13967)

• [Fix] Cannot login into LiveAgent Android app (#13924)
• [Fix] Start chat again button doesn't work on mobile after visitor is disconnected from chat (#13855)
• [Fix] New ticket created in LiveAgent mobile app is not sent (#13690)

• [Fix] Agents can't download insecure attachments (#13937)
• [Fix] LiveAgent mobile app APNs certificate expiration (#11880)

• [Security] Spoof official ladesk page (#13051)
• [Improvement] Better UX for username and two factor input field on login screen (#13645)(#13644)
• [Improvement] Remove collapsing of tags in ticket grid in Material and Obsidian (#13707)
• [Improvement] Allow to use '@' in username in SIP number configuration (#9310)
• [Improvement] Increase width of listboxes in whole application (#9171)
• [Improvement] Use current time and date preset when you use postpone feature (#13852)

• [Fix] Split ticket - Something went wrong error (#13901)
• [Fix] Scroller position in KB suggestions plugin (#13849)
• [Fix] Unusual success message when splitting a ticket (#13842)
• [Fix] Error message "Row doesn't exist" when creating a new tweet (#13841)
• [Fix] Design issue of assigned tickets in Recent tickets section (#13828)
• [Fix] Plugins create listBox with help message as status (#13797)
• [Fix] track.js removeWidget logical bug (#13759)
• [Fix] Cc mail inputString won't be "saved" after clicking "add" button (Obsidian, Dark, White) (#13752)
• [Fix] Departments, tags labels bad design (#13748)
• [Fix] Attachments of rule action 'add note' disappear after couple of days (#13746)
• [Fix] Doesn't work save button on Customer portal (#13745)
• [Fix] Concatenated strings as localize argument (#13742)
• [Fix] Attach button in ticket reply does not work (#13740)
• [Fix] PDF in note cannot be viewed directly (#13726)
• [Fix] It is possible to edit integration codes (#13717)
• [Fix] Long loading of LA app when creating an agent with long email address (#13709)
• [Fix] Useless (too much long) blank space between icon and text in listbox in rule (#13699)
• [Fix] Smtp communication log is missing in case of email sending failure (#13698)
• [Fix] Endpoints missing from generated API v1 doc (#13693)
• [Fix] Migrated departments configurations not found (#13686)
• [Fix] Error message (bug) when composing a new Twitter ticket with picture only (#13684)
• [Fix] FromValue is reset after User set required fromValue and then type recipientMail (#13669)
• [Fix] SLA is not applied to split tickets (#13666)
• [Fix] Incoming emails are having "useless" attachments (#13650)
• [Fix] Value to Delete old sent mails allows to insert 0 (#13622)
• [Fix] Template variable {$emailAccount} not returning any email account when composing New ticket (#13604)
• [Fix] When adding a comment to FB post, in ticket it is described as "Edited to" (#13596)
• [Fix] "Purge" ticket after it's deleted returns error - "Row does not exists" (#13582)
• [Fix] MultiKB search results point to wrong URL if KB is in subfolder (#13504)
• [Fix] [error log] No tickets to do (#13427)
• [Fix] Kb management authority notification failed (#13201)
• [Fix] When displaying Plugins page names column is too narrow and plugin names are not visible (#13122)
• [Fix] API v1 GET /conversations fails when listing Instagram ticket (#11649)
• [Fix] Problems with relative paths and multi KB (#11538)
• [Fix] Agent can't see visitor's messages in chat (#10771)
• [Fix] Retweeted post is cut (#10576)
• [Fix] Same function is displayed twice differently (rule edit/create) (#10448)
• [Fix] Random selector sizes (#10255)
• [Fix] Customer can add control character to contact name (#10106)
• [Fix] Incoming call contact recognition if number is in different format (#9592)
• [Fix] Show history button on Ticket history sidebar doesn't work (#7764)
• [Refactoring] Remove SpamAssassin from cloud build (#12477)
• [Refactoring] Clean pending OAuth email accounts (#12263)
• [Refactoring] Use instead of GWT DatePicker (#10748)
• [Refactoring] Refactorings and other fixes (#13836)(#13847)(#13844)(#13833)(#13824)(#13823)(#13815)(#13771)(#13697)(#13637)(#13616)(#13513)(#13749)(#13706)(#13632)(#13579)(#13562)(#13546)(#13545)(#13528)(#13522)(#13486)(#13450)(#12671)

• [Fix] Email fetching progressive sleep interval reduction (#13912)
• [Fix] Outgoing email accounts throwing error (#13931)

• [Fix] Reply created in mobile view is not sent (#13926)

• [Fix] Illegal mix of collations caused by Jira plugin (#13887)
• [Fix] Internal server error when connecting Microsoft incoming mail account (#13880)
• [Fix] LiveAgent app unsuccessfully trying to load account URL infinitely (#13867)(#13892)
• [Fix] Accessing Dictionary without initialized Session (#13861)
• [Fix] A non well formed numeric value encountered in SpamScore (#13856)

• [Fix] Undefined index: in Application.class.php on line 250 (#13822)
• [Fix] Link from mail with chat transcript is broken (#13800)

• [Feature] New chat theme: Minimal (#8348)
• [Improvement] PHP 8.1 compatibility (#13211)

• [Improvement] UI improvements (#13583)(#13631)(#13419)
• [Fix] License limit is visible by default in Incoming email accounts grid (#13628)
• [Fix] La_Task_DeleteUnusedUsersAndContacts schedules incorrect job to delete unused contact IDs (#13820)
• [Fix] Not possible to upload pdf file as attachment by Drag'n'Drop (#13743)
• [Fix] Chat transcript is sent from incorrect email address (#13739)
• [Fix] Not possible to change theme from an agent panel (owner, admin okay) (#13716)
• [Fix] Variables are not filled in template when create new ticket (#13713)
• [Fix] "Indexing ticket error" is spamming dev event logs (#13711)
• [Fix] Getting an error message when adding a comment (only a picture) via LA panel to FB ticket (#13647)
• [Fix] Can't open picture in chat as an agent (admin/owner) or as a customer (#13642)
• [Fix] Set Password page end up with error if some session / identity is set before (#13639)
• [Fix] Can't open a picture from FB comment (ends in "Not found") (#13595)
• [Fix] Not possible to edit Outgoing email account or send email (#13592)
• [Fix] Not possible to enable 2FA for agents with very long emails (#13591)
• [Fix] Not started pushstream container after rebuild (#13586)
• [Fix] PHPStan not checking all PHP scripts (#13563)
• [Fix] SQL Error: Row does not exist, when loading conversation in /Jira/Webhook.class (#13550)
• [Fix] A non well formed numeric value encountered in ban model (#13517)
• [Fix] Cannot access email details in a "outbox mail status changed" rule (#13511)
• [Fix] Inconsistent version checking (#13499)
• [Fix] Incorrect From email is preselected when non-email ticket is transferred (#13498)
• [Fix] Object of class La_Model_Conversation could not be converted to string (#13493)
• [Fix] Gravatar link is saved as contact avatar URL (#13490)
• [Fix] The icon that indicates the current agent's status in ticket doesn't give relevant info (#13471)
• [Fix] Useless message group internal (collapsed) in rules (condition - message group type) (#13372)
• [Fix] No clarification after upload record for IVR and closing "Add record" window (#13344)
• [Fix] No validation on rename custom role on client (#13215)
• [Fix] Drag and drop upload not working in Safari (#12723)
• [Fix] Video call button integration causes analytics errors (#12299)
• [Fix] Uncaught Error: Call to a member function get() on null in RegisteredVisitor.class.php (#11614)
• [Fix] Misleading text in SLA rule about when should be applied (#8870)
• [Fix] "exact time" in postpone action of rule is in server time in edit dialog (#8106)
• [Fix] Active numbers appear as deactivated (#6739)
• [Fix] Incoming / outgoing call time in dashboard is not correct (#5998)
• [Fix][Standalone] 'Create agent' and 'Upgrade' button lead to 404 response (#10999)
• [Refactoring] Implement incremental sleep time for failing fetch tasks (#12258)(#13142)
• [Refactoring] Refactorings and other fixes (#13636)(#13613)(#13601)(#13593)(#13589)(#13578)(#13577)(#13484)(#13483)(#12980)(#12934)(#12341)(#13440)(#13512)(#13757)(#13750)(#13624)(#13620)

• [Fix] Response 500 on Call history when Agent panel language is French (#13783)
• [Fix] MysqlDepartmentConfigurationRepository does not expect empty notification sender account (#13780)
• [Fix] First answer sender account is set as empty string (#13773)
• [Fix] Invalid role was created log (#13737)

• [Fix] Empty "For the first answer in a ticket pre-select" account (#13767)
• [Fix] Error "StringId cannot be empty" in department settings (#13766)

• [Security] Integration plugin uses insecure curl option (#13396)
• [Feature] Close a ticket tab after middle clicking it (#13378)
• [Improvement] Event logs should be translated into different languages (#13418)
• [Improvement] Reply button in Resolved ticket (#13460)
• [Improvement] Move texts for empty chat input to placeholder (#13455)
• [Improvement] Only allowed outgoing email accounts in Compose new email and in Reply/Forward for all users (#2603)(#13695)(#13652)(#13568)(#13594)(#13524)(#13495)(#13095)(#12918)
• [Improvement] Not enough space for composing new ticket in Material theme (#13365)
• [Fix] Business hours timezone in SLA level settings doesn't respect daylight saving time (#13434)(#2600)

• [Fix] Rule action forward email to forwarding from customer's email address instead of connected email account (#13641)
• [Fix] No identity exception in file.php (#13634)
• [Fix] Cannot log in to Liveagent Mobile app - Android (#13598)
• [Fix] Undefined index: class in ExceptionFieldsToContextProcessor.php (#13590)
• [Fix] Broken design of chat button's pre-chat/offline form KB suggestion option (#13560)
• [Fix] Unable to move mailbox position (#13531)
• [Fix] "Create custom roles" button bad design (#13508)
• [Fix] Outgoing email account for notifications is different from department's mail address for notifications (#13491)
• [Fix] Incorect phrase in description of Pre-selected outgoing email in the tab "Add department" (#13487)

• [Fix] "Edit chat button" window

  contact form section - webelements too close (#13481)

• [Fix] Rename field "Agent" to "Assign to agent" in new internal ticket (#13442)
• [Fix] Chat creates empty messages of type message (#13417)
• [Fix] Cannot edit SMTP account with empty credentials (#13404)
• [Fix] Maximum hours in SLA level (#13395)
• [Fix] Allowed memory size exhausted in La/Model/User/Visitor.class.php on line 267 (#13385)
• [Fix] Upgrade / change payment info error - Payment processor error: undefined. (#13377)
• [Fix] The empty From-Name field generates a value even though it is empty (#13371)
• [Fix] Ivr ->Add record wrong place for "play" icon (#13341)
• [Fix] Phrase types in lang files are set according to the used method without priority (#13322)
• [Fix] Error after disconnecting from chat on mobile (#13275)
• [Fix] Disabled piping account without last fetch date crashes the grid (#13255)
• [Fix] Plugin loading indicator displayed in wrong position (#13221)
• [Fix] Create agent dialog stuck when Register email template has incorrect mail account (#13190)
• [Fix] LegacyAuditor fails to log EmailMessageAddedActivity in some cases (#13172)
• [Fix] Texts for plugin checks (#13133)
• [Fix] unknow state in number status (#13120)
• [Fix] From emails in email templates shows incorrect accounts (#13100)
• [Fix] From header not changed for emails forwarded by a rule (#13078)
• [Fix] Attachments in forum / suggestions not visible for unauthenticated visitor (#12995)
• [Fix] Broken rules > SQLSTATE[HY000]: General error: 2006 MySQL server has gone away (#12978)
• [Fix] Plugins screen lists also plugins not available in your plan (#12948)
• [Fix] Incoming account name set to '0' is not allowed (#12854)
• [Fix] Not configured but enabled SpamAssassin cause fatal error during fetching (#12821)
• [Fix] Warning before closing un-saved IVR setup (#12755)
• [Fix] Value of column grid cannot be an object or array (#12598)
• [Fix] Columns undefined (#12536)
• [Fix] Argument 1 passed to Elasticsearch\Connections\Connection::addPortInUrl() must be of the type string (#12394)
• [Fix] Not found any online device for agent (#12329)
• [Fix] News on dashboard is not in language of opened agent panel (#12309)
• [Fix] Incorrect data in predefined answers listbox with department and agents (#11753)
• [Fix] Chat rings to more agents even if random assignment is checked (#11568)
• [Fix] Automation Rules ignore subject (#10986)
• [Fix] The placeholders are missing in inputs/listboxes (#10807)
• [Fix] Duplicate message groups are created in a ticket after loading previous messages (#10684)
• [Fix] Records used in IVR are missing in Records list (#9425)
• [Fix] When creating new ticket focus should be in To field (#8976)
• [Fix] Clear entries from Asterisk db when customer disables call feature (#8490)
• [Refactoring] Remove PHPMailer (#12580)
• [Refactoring] Refactorings required by PHPstan (#13390)(#13360)(#13359)(#13336)(#13233)(#13232)
• [Refactoring] Refactorings and other fixes (#13599)(#13657)(#13588)(#13466)(#13599)(#13500)(#13488)(#13451)(#13446)(#13445)(#13437)(#13431)(#13406)(#13394)(#13111)(#11967)(#11959)(#13369)(#13277)

• [Fix] Chat invitations are not displayed (#13615)

• [Fix] Redirection is not working, when clicking on error message in News on Dashboard (#13534)
• [Fix] Custom roles removed perform mass action permission for classic agent role (#13393)
• [Lang] Changes in menu items labels (#13526)(#13527)
• [Refactoring] (#13507)(#13603)

• [Fix] Redirection is not working, when clicking on error message in News box (#13534)
• [Fix] Rename Custom roles (#13527)
• [Fix] Rename Protection to Security (#13526)

• [Security] Fixes in 3rd party services integrations (#13151)(#12424)
• [Feature] Phone scheduler/planner (#10502)(#13464)(#13462)
• [Feature] Custom roles (#2219)(#13467)(#13339)(#13502)(#13463)(#13276)
• [Feature] Intercom migration plugin (#12853)
• [Feature] Option to Reply to specific message in ticket (#10092)(#13426)
• [Improvement] Use ISO date format in email communication log instead of locale (#12675)
• [Improvement] Add Reply and Reply to all options into the context menu of each message (#13283)
• [Improvement] Display SLA level name in ticket SLA tab (#13048)

• [Fix] Salesforce plugin failes to load data (#13218)
• [Fix] Email notifications do not work (#13403)(#13412)
• [Fix] Recipient is not pre-filled in ticket created from MyTickets (#13366)
• [Fix] The Reports item in the main menu has the wrong position (#13317)
• [Fix] Deprecated property and method in gradle config (#13284)
• [Fix] No actions for call extensions (#13273)
• [Fix] Design issue on the WooCommerce plugin (#13270)
• [Fix] The variable {$contact_twitter_name} is not replaced with real value on the "Display external info plugin" (#13252)
• [Fix] Submit ticket in KB returns error (#13212)
• [Fix] Invalid button in draft of a ticket in theme obsidian/material (#13208)
• [Fix] Unused contacts cannot be deleted (#13206)
• [Fix] Failed to create participant log (#13203)
• [Fix] Wrong count of accounts in incoming email accounts table (#13181)
• [Fix] Possibility to sent message multiple times (#13140)
• [Fix] Cannot reconnect incoming mail account (#13112)
• [Fix] Long URL (in note) is incorrectly processed (#12940)
• [Fix] Not possible to Show source of a merged ticket (#12869)
• [Fix] Consistent order of control ticket buttons (Transfer, Resolve, More) (#12838)
• [Fix] SMTP error: data not accepted (#12834)
• [Fix] Purging action in a rule throws an error while fetching (#12778)
• [Fix] Unsent emails after deleting a mail account (#12704)
• [Fix] "View chat" button in chat transcript does not work on a phone (iOS) (#12594)
• [Fix] Send also text/plain part of email (#12593)
• [Fix] Uncaught error in Gpf_EntryPoint: Could not load Row (#12576)
• [Fix] Voice status page - enable call on all departments doesn't save (#12571)
• [Fix] Negative time of chat/queue duration (#11463)
• [Fix] Facebook API rate limit (#8518)
• [Performance] Memory leak in agent panel (#12858)
• [Improvement][Standalone] Refresh button missing on Cron job screen (#8088)
• [Tests] (#13302)(#13226)(#13150)
• [Refactoring] Move outgoing account lock while sending from Resqu to job itself (#12522)
• [Refactoring] Removing outgoing email account (#12920)
• [Refactorings and cleanups] (#13240)(#12346)

• [Fix] Ticket code "copy to clipboard" button is missing on older browsers (#13468)
• [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#13436)
• [Fix] Ticket was not created from fetched email (#13422)
• [Fix] Rename Send answer to Send answer to all participants (#13410)
• [Fix] API v3 GET tickets - owner_email contains phone number for tickets with call channel (#13311)
• [Refactoring] (#13454)

• [Fix] VAT ID in Billing step should not be the mandatory field (#13469)
• [Fix] The postpone ticket action should postpone the ticket based on the agent's current time (#13326)
• [Fix] Duplicate messages in chat from old browsers (#12960)
• [Refactoring] (#13458)(#13429)

• [Fix] Freshdesk migration is possible to start with Freshservice user (#13423)
• [Fix] Rename recipient to participant in the description of the activated rule in the ticket (#13401)
• [Fix] Add new types of messages to API description (#13388)
• [Fix] OutgoingEmailAccount in the department does not change after account deletion (#13349)
• [Fix] Possible self-XSS (#13347)
• [Fix] Contact name is not used in Reply (#13264)
• [Fix] Sending eml attachment via microsoft smtp does not work (#13243)
• [Fix] Error when sending test of pre-defined agent email aggregated notification (#13089)
• [Fix] Reply button in resolved state starts Replying to all (#12254)
• [Fix] Resize of the agent panel in the call ticket is broken (#12204)
• [Fix][Standalone] Not possible to activate purchased plugins in standalone version (#13318)
• [Improvement] Check smarty syntax of templates in synchronization process with Crowdin (#13368)
• [Refactoring] (#13405)

• [Fix] Language sources sync should use a fresh translation build on Crowdin (#13362)
• [Fix] Reply to customer from Internal ticket do not work (#13356)
• [Fix] APIv3 ticket update using PUT should not require department ID if a ticket is not being transferred (#13329)
• [Fix][Standalone] Update step 5.28.4 stuck with syntax error (#13367)

• [Fix] Reindex jobs hanging indefinitely (#13353)
• [Fix] Excessive number of temp files on APP-Q servers (#13338)
• [Fix] Can't change language in agent panel (#13334)
• [Performance] Settings file is read very frequently (#13354)

• [Fix] Could not find outgoing email account for ticket (#13331)
• [Fix] Problem with update steps on MySQL 8.0.16 (#13162)

• [Fix] Send mail action breaks a rule if ticket is created from in-page form without message field (#13328)
• [Fix] "To" string is not prefilled if use "New ticket" button from contact's details (#13303)
• [Fix] Broken formatting of email message if you change editor from HTML to PLAIN text in reply (#13298)
• [Fix] Broken variables for field:postal_address in ticket templates (#13294)
• [Refactoring] Languages synchronization with Crowdin project (#11997)(#11146)

• [Fix] Latvian language is missing

• [Fix] Show email source option is not always displayed (#13272)

• [Fix] First parameter must either be an object or the name of an existing class (#13306)
• [Fix] Unversioned files appear after API generation (#13304)
• [Fix] Fetching crashed with Cannot fetch Tag is not matching (#13299)
• [Fix] Broken variable {$firstRecipientGender} in ticket templates (#13293)
• [Fix] Uncaught Error: Call to a member function processMessagesForDisplay() (#13285)

• [Fix] Direct view of attachments gives the forbidden error (#13265)
• [Fix] Email message is displayed empty (#13258)
• [Fix] Sent reply displays duplicated sometimes (#13256)
• [Fix] Search doesn't work correctly for Japanese words (#12772)

• [Fix] Customer cannot see messages in Customer portal (#13262)
• [Fix] Agent cannot hear ring tone and customer during the call via browser (#13253)
• [Fix] Email template variable {$conversationOwnerFirstName} is not working (#13249)
• [Fix] Rename recipients to participants in rules (#13246)

• [Fix] Delayed email notifications from rules (#13261)

• [Fix] Draft is not dismissed when message (message group) is added (#13248)
• [Fix] Email message is displayed incorrectly (#13247)
• [Fix] Error Given ContentType is not a valid when replying ticket caused by empty filetype (#13186)

• [Security] Update of JsSip and jQuery libraries (#10272)(#10271)(#12862)
• [Security] Improved security of plugins (#13035)
• [Feature] Outbound proxy as additional parameter for connecting sip phone number (#11825)
• [Improvement] Display full date on hover in internal chat (#13050)
• [Improvement] Confirmation for removal APIv3 keys (#13021)
• [Improvement] Mirrored icons for RTL languages (#12827)
• [Improvement] Better description for Contact Emails and Phones template variables (#13163)
• [Performance] DeleteUnusedFiles task caused overload of a single DB machine (#13160)
• [Fix] Refactoring and fixes of recipients behaviour in email communication

• [Fix] Random reply recipient is picked for non-email tickets (#13222)
• [Fix] During email headers parsing empty UTF8 string is not parsed correctly (#13216)
• [Fix] Invalid CSRF token spamming logs (#13200)
• [Fix] Rules does not work with tickets created via Forward (#13195)
• [Fix] Cannot change tag color in Firefox (#13170)
• [Fix] Single/double copy/paste of picture in New ticket/Answer for existing ticket (#13127)
• [Fix] Time filter doesn't work correctly (#13118)
• [Fix] Not possible to open tickets on the Safari version 13 and below (#13063)
• [Fix] Search by IP in ban logs do not work (#13062)
• [Fix] Uncaught Gpf_Exception: Setting 'ShopifyShopURL' is not known (#13045)
• [Fix] Error output when creating a Facebook post (#13043)
• [Fix] Argument 1 passed to Gpf_Settings_Base::areSettingsValid() must be of the type array (#13039)
• [Fix] The same email added multiple time when reply to all (#13030)
• [Fix] Cc recipients not listed when you edit recipients of reply (#13029)
• [Fix] Disabled incoming built-in account still receives emails (#13024)
• [Fix] Search under Add record to IVR doesn't work (#13016)
• [Fix] Ticket code "copy to clipboard" missing in ticket type "suggestion" (#12993)
• [Fix] Duplicate messages in chat from iOS (#12960)
• [Fix] Facebook messages are not fetched (#12944)
• [Fix] Emails not sending because sending is rate limited (#12937)
• [Fix] Not enough scroll requests during reindex in Elasticsearch (#12924)
• [Fix] Delete agent confirmation window typo (#12894)
• [Fix] Typo in contacts template (#12882)
• [Fix] Rule for slack notification produces error logs (#12865)
• [Fix] In-page Form requires message or subject field to finish the "send" action correctly (#12840)
• [Fix] Types of report graph/diagram are not loaded if they were selected in a certain sequence (#12798)
• [Fix] Invalid chars in email templates after saving them in HTML mode (#12782)
• [Fix] Virus checker job getting stuck (#12776)
• [Fix] Incorrect value of {$contact_email} (#12774)
• [Fix] Missing settings in retried clean hosted install (#12754)
• [Fix] Undefined offset: 1 in Browser.class.php (#12752)
• [Fix] New ticket created by message forward (since 5.25) does not count as "created ticket", only as "answer" (#12727)
• [Fix] Forwarding email account - edit email addresses (#12719)
• [Fix] Unhandled exception in asterisk_la logs (#12711)
• [Fix] Create call failed for reason: unknown from number (#12661)
• [Fix] Duplicated mail accounts in Listbox (#12638)
• [Fix] To Solve button does not open "New" tickets from chats (#12636)
• [Fix] Wrong behaviour of recipients (#12609)
• [Fix] OFFSET can not be set without LIMIT (#12546)
• [Fix] Switch language by URL parameter doesn't work (#12490)
• [Fix] 2FA QR code is not always displayed (#12475)
• [Fix] Ticket is not sorted by importance if customer left offline message (#12444)
• [Fix] Chat availability report for all departments shows incorrect results (#12356)
• [Fix] Internal chat displays email or alias instead of agent name sometimes (#12343)
• [Fix] Empty chat communication template if chat feature is disabled (#12339)
• [Fix] Missing recipients in ticket reply (#12292)
• [Fix] Fetching mail account is used for salutation in reply (#12286)
• [Fix] Negative elapsed time (#12277)
• [Fix] Multiple replies to FB message older than 24 hours (#12192)
• [Fix] Confused headers in SIP INVITE on trunk id more than 99 (#12061)
• [Fix] {$firstRecipientName} variable is replaced incorrectly (#11641)
• [Fix] "Facebook post cannot be opened" is shown when you click on ticket subject (#11464)
• [Fix] Incorrect recipient of a reply when requester sends email to multiple To addresses (#11183)
• [Fix] Image pasted twice when replying in HTML (#10747)
• [Fix] Ticket code/ID hyperlink does not work in a ticket body (#10367)
• [Fix] "Cannot set property 'font' of null" error displayed on our LA (#10227)
• [Fix] Recipient removed when using Reply to 1 (one) recipient (#8659)
• [Fix] Recent tickets list resize (#8536)
• [Fix] La_Features_Facebook_PageEventJob crashed on memory limit (#7772)
• [Style] New style of fields in material/obsidian theme (#12197)
• [Style] New menu item for Getting started (#10439)
• [Refactoring] Save also original customer name in email header message, not only email address (#13008)(#13228)(#13229)
• [Refactoring] Make it easier distinguish between incoming emails, outgoing emails and different kind of messages (#13005)
• [Tests] (#11495)(#12863)(#12864)(#12870)(#12871)(#12901)(#12998)(#13040)(#13130)(#13131)(#12321)(#12320)
• [Refactorings and cleanups] (#13224)(#13012)(#12775)(#12861)(#12981)(#12930)(#12988)(#13107)

• [Fix] Frozen "Customer email templates" section when you have created many department specific templates (#13239)
• [Fix] Incorrect processing of new coupon types (#13235)
• [Fix] Error when uploading a FB post via new ticket (#13231)
• [Fix] MyAccount item has the wrong position in the main menu (#13179)

• [Fix] Rule with email header condition is not working if contains dash

• [Fix] Calling service method La_Rpc_EmbeddedChat::banCheck failed (#13199)
• [Fix] SQL error in mail outbox (#13198)
• [Fix] Ticket with attachment cannot be forwarded or replied (#13036)
• [Fix] Fetched email is not parsed because of old agents with invalid email (#12949)
• [Fix] Downloading attachment with invalid characters in filename causes error (#12597)
• [Fix] File link not found - MailReplyCreatorRpc (#12540)

• [Fix] Show source action is useless for message from contact form (#13177)
• [Fix] Emails with large attachments are stuck in Sending state (#13176)
• [Fix] Long chat messages without space doesn't wrap in Material and Obsidian themes (#13167)
• [Fix] Web contact cards don't work (#13146)

• [Security] Many password reset requests can be send for an agent (#12991)(#13168)
• [Fix] TemplateImageExtractor extracts same image multiple times (#13164)
• [Fix] Add extension .eml for attached emails from MS Outlook (#7200)

• [Fix] Cannot send message if you upload image into signature via WYSIWYG editor (#13157)
• [Fix] Email reply/forward is adding strange useless attachments (#13149)
• [Fix] Error when creating a Facebook post with image (#13119)
• [Fix] Not possible to change color of button in video widget popup (#13098)

• [Security] Improved session handling
• [Fix] Web contact cards don't work (#13146)
• [Fix] Chat scrolling on customer side when receiving or sending long messages (#13138)
• [Fix] BCC does not work with buit-in email (#13088)
• [Fix] Refused to connect google maps api (#12879)

• [Fix] Not valid value of unique_id in qu_la_mail_identifiers (#13125)
• [Fix] Reply under old forwarding reply is quoted (#12970)
• [Fix] Send answer action breaks rule with contacts without email (#12950)
• [Fix] Unable to send reply which contains URL of attachment_view.php or attachment_download.php (#12935)
• [Fix] Rule condition email to contains does not work when requester sends email to multiple To addresses (#12878)
• [Fix] Notices from ActiveCampaignCRM plugin (#12877)

• [Fix] Edit ticket configuration for Incoming email account has not filled values (#13124)
• [Fix] Email cannot be send due to invalid References (#13092)
• [Fix] TLS is not forced when integrating new outgoing email account (#13084)
• [Fix] Fetched email is not parsed due to invalid References (#12949)

• [Security] HTML Injection possible by agent (#13018)
• [Improvement] External link to MyAccount page redirects to default LiveAgent page (#13074)
• [Fix] Pasted HTML with inline images LA links is not sent correctly (#13105)
• [Fix] Inline images in the mail outbox are sometimes broken (#13083)
• [Fix] Inline image added in email body is not displayed to the customer (#13053)
• [Fix] All Japanese variation accounts have DATA ERROR on the plugins section (#13094)
• [Fix] Emails in email outbox have empty last retry field (#13093)
• [Fix] Undefined indexes in templates (#13087)(#13086)
• [Fix] Cannot connect Outgoing Email Account (#13080)
• [Fix] CKEditor does not use app lang (#13013)
• [Fix] Data error in mail outbox and stuck emails (#12997)
• [Fix] Tweets are not displayed in Twitter tickets (#12961)
• [Fix] Submit ticket doesn't work in Material theme (#12916)
• [Fix] Refused to connect google maps api (#12879)
• [Fix] To solve button doesn't work correctly (#12680)
• [Fix] $fromAddress must not be accessed before initialization (#12535)

• [Security] Improved stripping of HTML attributes (#13042)
• [Fix] Unsupported images are rendered in email body instead adding as attachment (#12983)

• [Fix] No attachments in the TicketAttachments plugin (#13037)
• [Fix] Ticket with attachment cannot be forwarded, merged or splitted (#13044)(#13036)

• [Fix] Cannot reconnect old oauth outgoing account (#13032)
• [Fix] Array to string conversion in Phone.class.php (#12990)
• [Fix] Error when trying to delete recording (#12831)
• [Fix] Tickets from Facebook have no link to post in subject (#12455)

• [Fix] Event logs files grow too fast

• [Fix] Update step 5.27.5 is failing (#13009)
• [Fix] DeleteOldSentMail task is failing on memory (#12947)
• [Fix] Chat button image disappears after button resave (#12933)

• [Security] API scopes should be checked by CI (#12673)
• [Improvement] Possibility to decide type of call recording (#8157)
• [Improvement] Change color of "Make call" button in a call button. (#12526)
• [Improvement] Description in SIP number provider template must looks like "integration info" (#12523)
• [Improvement] Add more variable to the 'Confirm message' of contact widgets (#12318)
• [Improvement] Add RTL support for plugins (#11890)
• [Improvement] Add short descriptions + links to KB to all items in configurations (#11692)

• [Fix] Deleted departments are available for setting department for added incoming mail account (#12903)
• [Fix] Shopify plugin: update API version (#12974)
• [Fix] Border settings for in-page forms are not applied (#756)
• [Fix] WYSIVIG editor removes Edit Quoted text from ticket reply (#12986)
• [Fix] Replying to ourselves (#12972)
• [Fix] Fetched email is not parsed because of encoded mime in references (#12951)
• [Fix] No previous messages get appened as quoted text (#12936)
• [Fix] Exception thrown on Forward action from ticketbody (#12927)
• [Fix] No info about active SLA in SLA Ticket box (#12891)
• [Fix] No reply from bult-in account (#12867)
• [Fix] Time rules with conditions are not executed if the required time passed before codition met (#12812)
• [Fix] Duplicate message reopen, resolve, mark as answered in UI (#12803)
• [Fix] Design issue on the Slack configuration screen (#12800)
• [Fix] Email with a long References header not parsed (#12786)
• [Fix] PushStream DELETE request failed (#12777)
• [Fix] Update Smarty from 3.1.40 to 4.x (#12756)
• [Fix] Clearing values in redis (#12751)(#12749)(#12725)(#12629)
• [Fix] Duplicate message about SLA in Ticket (#12729)
• [Fix] Ticket filters search do not refresh (#12682)
• [Fix] Duplicate Note added in UI (#12678)
• [Fix] "Navigation arrows" on multiple tickets don't work (#12606)
• [Fix] Chat preview is not updated after the chat is finished (#12516)
• [Fix] Keyboard shortcuts don't work in Firefox 93 (#12407)
• [Fix] Some feature presenters are bound multiple times (#12406)
• [Fix] Contact form field validator text area has wrong size (#12382)
• [Fix] Emails for non-existing or deleted forward email account should not be processed (#12367)
• [Fix] Forward email to rule action forwards email as plain text (#12349)
• [Fix] Paused agent can be invited to chat (#12298)
• [Fix] Not possible to open ticket (#12146)
• [Fix] Agent cannot save Facebook contacts (#11976)
• [Fix] Not possible to use search field on the Time report (#11853)
• [Fix] Voicemails not counted in reports (#11778)
• [Fix] Jira plugin - cannot use space and some special characters in search (#11642)
• [Fix] Missing email on repeated prechat form (#11165)
• [Fix] Chat from an invitation displays "leave an offline message" screen after it is closed (#10153)
• [Fix] Edit text "logo" when editting in-page contact form (#9776)
• [Fix] Contact with contactid … does not exist (#9771)
• [Fix] TokenBucket for rate limiter does not clean its storage in redis (#12441)
• [Fix] Stuck long tasks (#10960)
• [Fix] Plugin configuration screens call duplicate requests (#8711)
• [Lang] Availability in % from hour (#12965)
• [Lang] Call number providers (#12964)
• [Lang] Wrong invitation title Need help you? (#12709)
• [Refactoring] Use native colorpicker (#8887)(#12457)
• [Refactoring] Part of phpstan level 4 (#12929)
• [Refactoring] Clean up CKEditor from custom styles and configs (#12579)
• [Refactoring] Simplify attachment_view and download scripts (#12519)
• [Refactoring] LightOpenID and Scaledo feature are unused (#12357)
• [Refactoring] Replace PHPMailer with something more memory efficient (#12284)
• [Refactorings and cleanups] (#12743)(#12683)(#12410)(#12403)(#12290)(#11470)(#11875)

• [Fix] Call to private method AnswerCreator::addAgentAnswer() from context La_MobileApp_TicketAction (#12917)
• [Fix] Contact search by email does not work (#12909)
• [Fix] Unable to upload zero size files (#12905)
• [Fix] Plugins extended from Gpf_Plugins_MultiSiteConfig in some cases may override configs (#12809)
• [Fix] Click on a rule from a system message in tickets doesn't work (#12677)

• [Fix] Forwarding rule getting broken with unable to execute error (#12896)
• [Fix] Contact search by phone does not work (#12886)
• [Fix] Trying to access array offset on value of type null (#12876)
• [Fix] Fatal out of memory in SMTP sender (#12261)
• [Fix][Standalone] Application cannot activate ES with version higher as 7.10.2 (#12893)

• [Fix] Reply from the customer shows as blank email (#12868)
• [Fix] Emails without content type / boundary sets text as attachment (#12741)
• [Fix] Emails wrongly recognized as automatic notification (auto-replies) (#12703)
• [Fix] Invalid parameter number: parameter was not defined at MySQLFileLinkRepository (#12545)
• [Fix][Standalone] Standalone with MariaDB cannot update to 5.25 (#12740)

• [Fix] Internal chat doesn't focus a whole last message (#12828)

• [Fix] Undefined index: nextActivityTime in Pipedrive2 (#12841)
• [Fix] Typed property La_Page_Kb_MyTicket::$chatButtonEnabled must not be accessed before initialization (#12691)
• [Fix] Agent variables as {$initiator_firstname} does not work in Slack integration (#12667)

• [Fix] Broken submit ticket form in Material theme (#12826)

• [Security] Missing nosniff header on php generated contents
• [Performance][Standalone] Empty languages listbox in installer, request timeout (#12805)
• [Fix] Large email can crash fetching (#12750)
• [Fix] Forwarded or quoted inline image isn't displayed correctly (#12715)
• [Fix] Silent mode option from sounds configuration doesn't work (#12695)
• [Fix] SMTP cannot be used without authorization (#12668)
• [Fix] Shopify integration with chat button plugin didn't work (#12739)
• [Fix] Shopify Integration plugin in some cases generates wrong links to a customer order (#12737)
• [Fix] Plugin Pipedrive Integration v2 is missing in CZ accounts (#12832)
• [Fix] Undefined indexes (#12814)(#12794)(#12791)

• [Fix] Undefined indexes in material KB theme templates (#12796)(#12795)
• [Fix] Cannot connect IMAP account (#12785)
• [Fix] Email is not sent to a customer via API when added message in ticket (#12773)
• [Fix] Fatal Error: Uncaught ValueError: Path cannot be empty in getimagesize (#12770)
• [Fix] Array to string conversion in export_conversation_header template (#12762)
• [Fix] Uncaught TypeError: Argument 1 passed to TagName (#12757)
• [Fix] Improved invalid charset mapping in email fetching process (#12697)
• [Fix] Undefined indexes in RecordSet.class.php - edit agent dialog (#12663)
• [Fix] Possible to delete the built-in outgoing email account (#12521)

• [Plugin] Shopify Integration plugin requires read script_tag access which is not described in the info about the plugin. (#12738)
• [Fix] Uncaught RedisException: Connection timed out (#12763)
• [Fix] Email with invalid charset fetched without content (#12697)
• [Fix] Remember visitors option is ignored (#12565)

• [Fix] Undefined indexes in material_kb (#12753)
• [Performance] APIv3: Get tickets failing on Allowed memory size exhausted (#12532)
• [Refactoring] Shopify - update resp api client to 2021-10 (#12582)
• [Fix][Standalone] OAuth redirect uri should be always generated with https (#12747)

• [Fix] Hostname is shown as username in mailbox password change dialog (#12731)
• [Fix] New ticket screen shows You do not have sufficient privileges (#12726)
• [Fix] Import of custom language doesn't work (#12714)
• [Fix] Some attachments file types should be viewable (#12701)
• [Fix] CSS code in the ticket preview (#12669)
• [Fix] Email is not sent to a customer via API when 'useridentifier' is agent email (#12554)
• [Fix][Standalone] Microsoft oauth app redirect url returning 500 (#12702)

• [Fix] Chat button doesn't work in Safari or inkognito mode (#12173)
• [Fix] Delete button is not visible in the Ticket Attachments plugin (#12694)
• [Fix] New email in ticket with active chat / call ends the chat / call (#12693)
• [Fix] Custom CSS doesn't work on the Material customer portal theme (#12687)
• [Fix] Data error in incoming mail accounts (#12686)
• [Fix][Standalone] Can't run installer to update to 5.25 (#12167)

• [Fix] Missing email body in ticket (#12651)

• [Security] API Key is not properly used (#12665)
• [Security] Content injection vulnerability (#12485)
• [Fix] Uncaught Gpf_Exception: Application not initialized (remaining Digitale handlers) (#12664)
• [Fix] Order of departments in Ticket configuration (#12659)
• [Fix] Emails stopped fetching due to Unable to find body literal (#12653)
• [Fix] Invalid tag color causes inability to start agent panel (#12652)
• [Fix] Undefined offset: 1 in CustomPlugin/index.php on line 108 (#12648)
• [Fix] Internal chat moved when you click into its header (#12646)
• [Fix] Contact group with the name as one zero "0" made a whole LiveAgent account inaccessible (#12639)
• [Fix] Argument 4 passed to AuthUserWithCredentials::__construct() must be of the type string, null given (#12534)
• [Fix] Incoming unanswered call will be interrupted with error if routing time exceeds 60 seconds (#12425)
• [Fix] Incoming Email Accounts grid count is off (#12358)

• [Fix][Standalone] Old attachments don't work on standalone (#12630)
• [Fix] Uncaught Gpf_Exception: Application not initialized - Digitale handler (#12649)
• [Fix] Public tags are not correctly marked in ticket tags list (#12631)
• [Fix] Missing communication log for OAuth accounts (#12461)
• [Fix] Broken rule due to error: Unknown state Qu\La\Ticket\Domain\Model\TicketState\Resolved (#12456)
• [Lang] Integrate new outgoing email account - change Read more link (#12492)
• [Lang] Emails are marked as read in mailbox after connecting an email account to LA (#12530)
• [Lang] Better description in Integrate outgoing Hosted account (#12497)

• [Improvement] When fetching email use header 'Date' if 'Received' is not present (#10552)
• [Improvement] Add search to Plugins screen (#10546)
• [Improvement] Open customer/agent screen when clicking the name (#8793)
• [Improvement] Add buttons into contact's details for create new ticket or new call (#4910)
• [Improvement] Ability to choose sip host in number provider template (#11284)

• [Fix] Multiple attachments opened on the same browser tab (#12237)
• [Fix] Audit log keeps ancient records when deactivated (#10191)
• [Fix] Email template: switch to plain text does not work (#12469)
• [Fix] App is unresponsive after click on "create department" button (#12334)
• [Fix] Exception occurs when User edit department (#12333)
• [Fix] Type mismatch when calling method (#12293)
• [Fix] Make Email template editor larger in material theme (#12221)
• [Fix] Inline base64 image missing from ticket message (#12207)
• [Fix] Regex for HTML sanitization breaks ticket message (#12206)
• [Fix] MySqlOutgoingEmailRepositoryTest Duplicate entry (#12179)
• [Fix] Allow changing S3 endpoint in hosted config (#12067)
• [Fix] Customer has no identity when trying to access it as Action Initiator (#12058)
• [Fix] Tickets grid - display trimmed data on hover (#12051)
• [Fix] Audit log: Not removing historical data (#12048)
• [Fix] Change menu centering in Dark theme (#12016)
• [Fix] Do not display fields that are not active in email notifications (#12015)
• [Fix] Postal address filter fields converted to lower case and searched incorrectly (#11933)
• [Fix] Srolling on time report doesn't work correctly (#11804)
• [Fix] Calls from deactivated number still comes in (#11752)
• [Fix] Sort the country list when upgrading (Spain - Canary Island is on the far end) (#11746)
• [Fix] API v3 register company without sending registration email (#11657)
• [Fix] Text is not hyperlinked in agent panel if URL contains "javascript" (#11302)
• [Fix] Instagram can be bought as a separate feature, even though it does not work without Facebook (#11299)
• [Fix] docs.google hyperlink in predefined answers changes to xxx=" noreferrer"=" after it's used in ticket (#10811)
• [Fix] Opening ticket - Exception caught: (InternalError) : too much recursion (#10567)
• [Fix] phone_id cannot be empty for phone device (#10428)
• [Fix] Could not scroll full "Edit time report" window (#10235)
• [Fix] From name in generated quoted text ignores template setting (#9432)
• [Performance] Opening of a ticket takes more than 90s (#10824)
• [Refactoring] Problems in code detected by SonarCloud (#12080)
• [Refactoring] Update Webpack to latest version. (#11915)
• [Refactoring] Replace HTML parsing in StringUtils with some proper HTML parser (#10831)