5.69.6.20261009143321

  • [Security] Security improvement (#27550)
  • [Fix] Download all attachments from an email message is missing after the email envelope migration (#27186)
  • [Fix] Chat handoff from chatbot to human agent leaves ticket permanently stuck in "Chatting" with no chat and no error logged (#26992)
  • [Fix] Creating a ticket via API fails when the sending agent's email matches an outgoing account address (#26813)
  • [Fix] Changing a ticket owner is not possible in some scenarios (#25681)
  • [Fix] Setting "State of missed chats" is still ignored (#27505)
  • [Fix] Message translation of HTML emails fails because the request payload sends non-ASCII as \u escapes (#27684)
  • [Fix] Plain-text part of outgoing emails contains raw CSS from
  • [Fix] Ticket tab of another agent's chat you were viewing keeps reappearing after the page refresh (#27062)
  • [Fix] Agent availability report shows "Data error" when filtered by agent (#27311)
  • [Other] Refactorings and other fixes (#20931)(#23541)(#24794)(#26867)(#26869)(#27687)(#27708)