5.62.14.20260309124250

  • [Feature] Add support of the SSO for LivePhone app (#20467)
  • [Feature] Export customer's data - encrypted file contents (#19526)
  • [Feature] Display external info - HTTP authentication only in proxy (#19884)
  • [Feature] Join other agents running calls and listen to them (#19540)
  • [Feature] Add RTL / LTR switch to CKeditor (#20038)
  • [Feature] Close all option for the ticket tabs in the top bar (#20638)
  • [Feature] Display external info - HTTP authentication only in proxy (#19884)
  • [Improvement] Include field code value in error Invalid ticket field value (#21486)
  • [Improvement] Archive ticket field definitions instead of delete (#20607)
  • [Improvement] Implement limit on total number of recipients in email answer (#20529)
  • [Improvement] Unify AI Composer and Improver configuration into single "Answer Assistant" setup (#20449)
  • [Improvement] Add phone number matching for Shopify plugin (#20338)
  • [Improvement] Change serialization of local form field definitions (#20179)
  • [Improvement] Update the content of the Configuration > AI section (#20088)
  • [Improvement] Hide "Added label" input if "label added" is not selected in GitHub integration (#20835)
  • [Improvement] Preserve Resolved date after closing a ticket (#20017)
  • [Improvement] Hide old contact widgets themes (#20871)
  • [Fix] Import note event processing missed (#21642)
  • [Fix] Impossible to send new message via Whatsapp (#21603)
  • [Fix] Error when executing update step 5.62.3 (#21539)
  • [Fix] Unable to deserialize DatePreset condition (#21520)
  • [Fix] Chat ringing the agent who is on pause (#21450)
  • [Fix] "Send" button in chat with pre-chat form on mobile view (#21408)
  • [Fix] Fix build quoted text in MessageContentQuotedTextBuilder (#21392)
  • [Fix] Unauthorized Access to chat conversations via chat URL in popup window (#21214)
  • [Fix] Support Broken state for AI models (hide from AI tools) (#21168)
  • [Fix] Listbox field type scrolling issues (#20898)
  • [Fix] Agent is able to change their channel status even though they should not be (#20403)
  • [Fix] Scrollbar visible after clicking on checkbox next to "Un/Available for calls" (#20349)
  • [Fix] Tickets are incorrectly sorted by Importance (#20125)
  • [Fix] api/v3/chats call with _perPage parameter set, does not work correctly (#20043)
  • [Fix] di-verificator gives false positives when Injectable is used where Bind should be used (#19832)
  • [Fix] Agent is unable to disable chats service (#20780)
  • [Fix] API calls functionality status (#20818)
  • [Fix] Import note event processing missed (#21642)
  • [Fix] Impossible to send new message via Whatsapp (#21603)
  • [Fix] Error when executing update step 5.62.3 (#21539)
  • [Fix] Ticket owner change does not immediately reflect in Contact view – requires extra interaction to appear (#20844)
  • [Fix] Chat average time gets messed up after customer uses Start chat again (#19391)
  • [Fix] Error: Unable to end chat, Chat already ended (#19386)
  • [Fix] Freshdesk migration plugin does not properly set up preview for the migrated tickets (#20363)
  • [Fix] Failed to search tickets with string with a dot and number in text (#20867)
  • [Fix] Email Subject with Comma Not Found Using Elasticsearch (#20955)
  • [Fix] From header in generated quoted text doesn't respect template settings or previous email header (#19307)
  • [Fix] Chats ring to agents who are paused (#19613)
  • [Fix] Preserve Resolved date after closing a ticket (#20017)
  • [Other] Refactorings and other fixes (#21580)(#21559)(#21536)(#21519)(#21483)(#21377)(#21117)(#21110)(#20597)(#20595)(#20574)(#20470)(#20469)(#20465)(#20412)(#20290)(#19350)(#19361)(#21536)(#21301)(#21045)(#21109)(#21540)