[Improvement] Indicate internal category in path in KB editor (#20122)
[Improvement] Remove non-ticket related actions from ticket mass action (#18667)
[Fix] Not all messages are displayed in ticket (#20605)
[Fix] Adjust chatbot's message to leave offline message (#20592)
[Fix] Longer chatbot name still interferes with the button to stop chatbot in Minimal theme (#20591)
[Fix] Not possible to create a new ticket via APIv3 with existing field definition types like Listbox, Checkbox, CheckboxGroup and Postal address (#20590)
[Fix] Attachments of agents' answers cannot be viewed/downloaded via customer portal (#20573)
[Fix] Customer can create a suggestion in the internal category (#20431)
[Other] Refactorings and other fixes (#20626)(#20622)(#20601)(#20595)(#20581)(#20578)(#20413)(#20298)(#20221)(#19126)
