Recently Published Versions

  • [Security] Used eval instead of JSON.parse (#20215)
  • [Improvement] Allow testing of email templates only with own outgoing email account (#19827)
  • [Fix] Loading of older messages is blocking whole ticket (#20420)
  • [Fix] Incorrectly set time of the ticket's new status after postponing a ticket (#20355)
  • [Fix] Cannot find note text id error when downloading attachments from old received answers (#20340)
  • [Fix] Concurrent login does not disconnect agent in some circumstances (#20319)
  • [Fix] Increase insufficient timeout threshold for AI Answer composer (#20310)
  • [Fix] Error: Number XXXX is already in use in La_Api_V3_Extensions.class.php (#20298)
  • [Fix] Scanning files for viruses doesn't work (#20284)
  • [Fix] Unable to delete postal address ticket fields (#20261)
  • [Fix] Duplicate header x-content-type-options in response (#20229)
  • [Fix] TicketSenderError in POST /api/v3/tickets (#20052)
  • [Fix] AI Composer: Error due to no UI validation for instruction character limit (#20039)
  • [Fix] LiveAgent CRM plugin design issues (#19981)
  • [Fix] Error: Value of parameter clientTime is too long. Maximum length is 19 characters in Gpf_Rpc_Server.syncTime() (#19465)
  • [Other] Refactorings and other fixes (#20307)(#20213)(#20199)(#20133)(#20103)(#20090)(#20086)(#20054)(#20020)(#19371)
  • [Patch] Loading of older messages is blocking whole ticket (#20420)
  • [Patch] CKEditor breaks HTML code of templates/predefined answers on 5.60 (#20321)
  • [Patch] Increase insufficient timeout threshold for AI Answer composer (#20310)
  • [Patch] Concurrent login does not disconnect agent in some circumstances (#20319)
  • [Patch] Incorrectly set time of the ticket's new status after postponing a ticket (#20355)
  • [Patch] Cannot find note text id error when downloading attachments from old received answers (#20340)
  • [Patch] Redesign ticket actions buttons bar and opened ticket action box
  • [Improvement] Save/edit/delete ticket field values individually (#20010)
  • [Improvement] Add tooltips to disabled Answer improver buttons (#19328)
  • [Improvement] Improve import email with many attachments (#19888)
  • [Improvement] Ticket field should refer to definitions by id instead of code (#19364)
  • [Improvement] Display the number of rows/tickets when "select all" is active (when all tickets are selected) within inbox (#19807)
  • [Improvement] Improve description for Rules field in Search and replace plugin (#19784)
  • [Fix] Internal call failed if there is no any trunk configured (#20240)
  • [Fix] Customer registration fails without logging the actual error reason (#20190)
  • [Fix] The system shows the "new call" pop-up notification after the actual call was hung up (#20171)
  • [Fix] TIMEZONE is ignored in /tickets API v3 endpoint (#20143)
  • [Fix] Stuck chat with error: Failed to create MessageContent from text: 0. Text must not be empty (#20118)
  • [Fix] Stuck chat with error Not authorized to read messages for chat XXX in ticket XXX (#20083)
  • [Fix] Symfony sessions piling up in redis (#20080)
  • [Fix] The new uploaded logo adds an empty space under the contact widget logo instead of replacing it or leaving it default (#20064)
  • [Fix] Quoted text is not loaded for some legacy messages (#20057)
  • [Fix] Wrong contact name in tickets created from LA contact form (#20035)
  • [Fix] Contact widgets translations always revert to default English (#20031)
  • [Fix] Tickets opened without content on LiveAgent mobile app - Android version (#20030)
  • [Fix] Single sign-on (SSO) doesn't work - user is not logged into KB or agent panel (#20028)
  • [Fix] Dial out prefix exists in destination phone number (#20019)
  • [Fix] New default filters are displayed as Unknown in mobile app on iOS (#19971)
  • [Fix] It is not possible to change the password due to a missing username field (#19957)
  • [Fix] Checkbox field in prechat forms corrupted in new version 5.60.2.20251104164530 (#19941)
  • [Fix] Available values render incorrectly (#19929)
  • [Fix] Some tickets remain in "Answered" status after attempting to resolve them (#19897)
  • [Fix] Missing Viber separate endpoint for adding reply (#19820)
  • [Fix] Assigned agent widget in ticket header does not update agent status (#19805)
  • [Fix] Error "Failed to process HTTP request. Unable to create agent name from row. Alias cannot be be longer than 100 chars" (#20106)
  • [Fix] Ticket resolved email notification is sent to the incoming email account instead of the customer's email address, causing the ticket to be reopened (#19348)
  • [Fix] Some note attachments cannot be downloaded via API (#19645)
  • [Fix] Login failure isn't properly handled on SSO login (#20105)
  • [Fix] Build-in email account is present in a department configuration even though the allow_system_sender_account is set to false (#19927)
  • [Fix] Old resolved / closed tickets in to solve (#19879)
  • [Fix] Incorrect recipients of answer in ticket from split message (#19819)
  • [Fix] Not possible to forward an email in case the agent is not added to the department (#19599)
  • [Other] Refactorings and other fixes (#20225)(#20210)(#20200)(#20108)(#20029)(#19952)(#19928)(#19770)(#19616)(#19958)(#20277)(#19595)(#19347)(#20249)(#19932)(#19393)(#19392)(#19322)(#19935)
  • [Patch] Pass page title and referrer url by post message, not by URL param (PR20292)