Recently Published Articles

  • [Fix] Failed to get customer id when customer is registered (#19814)
  • [Fix] Ticket remains in Chatting state after the agent ended the chat (#19477)
  • [Fix] Error: La_Api_V3_Api::getApiKey(): Argument #1 ($apiKeyId) must be of type int, string given in La_Api_V3_Api.class.php (#19756)
  • [Fix] Quoted messages cannot be fetched via API (#19367)
  • [Other] Refactorings and other fixes (#19339)
  • [Improvement] Implement Esc cancel keyboard shortcut for AI Answer assistant functions (#19327)
  • [Improvement] Make the list of variables visible for the "send notification" rule action (#19308)
  • [Fix] Some tests do not comply with psr-4 autoloading standard (#19754)
  • [Fix] Cannot submit contact form with account owner address (#19732)
  • [Fix] Contact form with form field with missing definition cannot be submitted (#19730)
  • [Fix] Clicking "save" when editing the ticket subject creates multiple AI composer and AI improver icons (#19604)
  • [Fix] Freshservice migration plugin - KB articles are not formatted on LA side (#19514)
  • [Fix] Automate DI Container Verification Using #[Injectable] Attribute (#19302)
  • [Fix] Error: Session is not started in EagerWriteSession.php (#19690)
  • [Fix] The Styles menu in KB CK editor is displayed off and also does not apply any style to the text (#19565)
  • [Fix] Error message in a preview of customer portal (#19687)
  • [Fix] DIsappearing notification about new message in minimized chat - visitor (#19608)
  • [Fix] Ignore WA callback for emoji reaction (#19455)
  • [Fix] Incorrect position of typing indicator after adding a canned message (#19313)
  • [Fix] Closed status language review (#19713)
  • [Other] Refactorings and other fixes (#19677)(#19617)(#19573)(#19557)(#19536)(#19358)
  • [Security] Recent tickets view shows tickets from departments not accessible to agent (#19492)
  • [Improvement] Allow chaning name of the form field (#19578)
  • [Improvement] Sort FlowHunt available flows not case sensitively (#19442)
  • [Improvement] Implement AI provider with type OpenAI in the same way as FlowHunt. (#19342)
  • [Fix] Deleting ticket field definition should not delete local form fields with same code (#19683)
  • [Fix] False positive "found not-to-be-translatable UI text" (#19673)
  • [Fix] Summary panel is not visible in agent profile performance report (#19564)
  • [Fix] Failed update visitor location (#19548)
  • [Fix] Ticket KB Suggestions plugin adds KB articles with doubled https protocol (#19531)
  • [Fix] Welcome message in chat is not sent (#19507)
  • [Fix] Use agent message provider for init call ticket (#19501)
  • [Fix] Call rings to all agent devices despite some of them are disabled (#19498)
  • [Fix] Failed to start chat in ticket via my tickets(kb) (#19493)
  • [Fix] Trying to preview and test, clone, or edit a contact form that contains a form field which does not exist as ticket field causes various issues & errors (#19485)
  • [Fix] Design of a removed attachment after refreshing the tab (#19475)
  • [Fix] Missing ban check in the startChatInTicket endpoint (#19473)
  • [Fix] In page form fields unexpectadly changed after v5.59 update (#19467)
  • [Fix] Attachments in incoming emails stay as not scanned for virus (#19466)
  • [Fix] Additional symbols in system messages in chat window from invitation (#19444)
  • [Fix] New messages sent via internal chat appear only after panel reload (#19434)
  • [Fix] FlowHunt integation - selection dropdown in AI Composer/Improver does not show all workspace flows (#19427)
  • [Fix] Missing icons in the Customer portal settings (#19398)
  • [Fix] Agent profile allows saving with invalid 2FA code after correct authentication (#19384)
  • [Fix] Accessing Answer Improver/Composer before ticket reply template loads prints out error Exception caught: undefined (#19325)
  • [Fix] Entering very long name for Answer Improver/Composer prints out error Something went wrong (#19324)
  • [Fix] Creating Answer Improver/Composer with existing Internal name prints out error Row internalName does not exist (#19323)
  • [Fix] ''Ticket Source'' rule condition ignore options for Invitation, Call and Call Widget (#19331)
  • [Fix] Getting an error when opening stuck chats (#19332)
  • [Fix] Warning: Undefined array key 1 (#19337)
  • [Fix] Unable to use API v3 key with legacy file.php endpoint (only API v1 keys work) (#19580)
  • [Fix] Lack of system notification about a resolved ticket (#19409)
  • [Fix] Failed to send attachment to flowhunt (#19359)
  • [Fix] Error: Query cannot be empty or longer than 1000 characters in SearchPhrase.php (#19421)
  • [Fix] Error: Failed to merge tags from ticket to ticket in La_Rpc_Conversation.mergeInto() (#19443)
  • [Fix] NotAuthorizedError when fetching tweets (#19319)
  • [Other] Refactorings and other fixes (#19425)(#19336)(#19340)(#19365)(#19363)(#19362)(#19354)(#19353)
  • [Improvement] Show errors from SPF and domain ownership check in agent panel (#14527)
  • [Improvement] Email settings - X-Spam-Status, enable to override the threshold (#9475)
  • [Fix] Missing text in internal messages (#21386)
  • [Fix] ChatBot Answers received by events are not displayed in chat (#21382)
  • [Fix] Error when opening any ticket: Invalid channel code: TRU (#21373)
  • [Fix] Failed to start clamav docket container (#21370)
  • [Fix] Error: Failed to get application type from session. Unknown application type kb while trying to reset agent password (#21361)
  • [Fix] Redis overload caused by invitations during high traffic (#21349)
  • [Fix] Missing file type for files sent via WhatsApp (#21345)
  • [Fix] Grafana errors during Kayako migration (#21339)
  • [Fix] Duplicating postal field ticket field values (#21315)
  • [Fix] Queue length is not loaded correctly from the DB. (#21277)
  • [Fix] Wrong behavior when resizing the internal chat window (#19997)
  • [Fix] It's possible to open multiple "Edit profile" sections if you click on the "Edit profile" button more than once (#18833)
  • [Other] Refactorings and other fixes (#21312)(#21219)(#21218)(#21048)(#12856)
  • [Fix] Failed update visitor location (#19548)
  • [Fix] There are additional symbols in system messages in chat window from invitation (#19444)
  • [Fix] Welcome message in chat is not sent (#19507)
  • [Other] Refactorings and other fixes (#19359)