May 15, 2025
Jan Perdoch
[Fix] Some CRM extension actions do not work (#20664)
[Fix] Incorrect system message in ticket after mass action (#20645)
[Fix] Received answer sent from forwarding incoming account does not trigger message/message group added rules (#20630)
[Fix] Undefined array key PHP errors after opening HelpDesk migration plugin config (#20600)
[Fix] Unhandled exception when sending mobile push notification causes mailbox error state (#20596)
May 14, 2025
Jan Perdoch
[Patch] Incorrect system message in ticket after mass action (#20645)
[Patch] Unhandled exception when sending mobile push notification causes mailbox error state (#20596)
[Patch] Executing event processor La_Features_Facebook_EventProcessor_Conversations crashed, Row does not exist (#20482)
[Patch] Es contact search overload server (#20638)
[Patch] Received answer sent from forwarding incoming account does not trigger message/message group added rules (#20630)
May 13, 2025
Jan Perdoch
[Plugin] LiveChat Migration plugin doesn't work (#17601)
[Fix] LA app stuck and loading after theme/ticket view change (#20649)
[Fix] Es contact search overload server (#20638)
[Fix] Custom Sounds didn't working correctly (#20620)
[Fix] Error: Failed to create content message. Text is too long. Max length is 4100 characters (#20607)
[Fix] Executing event processor La_Features_Facebook_EventProcessor_Conversations crashed, Row does not exist (#20482)
[Other] Refactorings and other fixes (#20604)
May 12, 2025
Jan Perdoch
[Improvement] Indicate internal category in path in KB editor (#20122)
[Improvement] Remove non-ticket related actions from ticket mass action (#18667)
[Fix] Not all messages are displayed in ticket (#20605)
[Fix] Adjust chatbot's message to leave offline message (#20592)
[Fix] Longer chatbot name still interferes with the button to stop chatbot in Minimal theme (#20591)
[Fix] Not possible to create a new ticket via APIv3 with existing field definition types like Listbox, Checkbox, CheckboxGroup and Postal address (#20590)
[Fix] Attachments of agents' answers cannot be viewed/downloaded via customer portal (#20573)
[Fix] Customer can create a suggestion in the internal category (#20431)
[Other] Refactorings and other fixes (#20626)(#20622)(#20601)(#20595)(#20581)(#20578)(#20413)(#20298)(#20221)(#19126)
May 02, 2025
Ondrej Pok
[Security] Server settings is accessible via Smarty (#20532)
[Security] Possible Local File Read via PDF Export ticket function (#20520)
[Security] Interpreted HTML tags in uploaded filename (#20415)
[Security] XSS in Material and Montana themes (#20414)
[Security] Allow only SSO setting can be bypassed by using session from Customer portal (#20318)
[Security] Chat customer can start typing in another chat by replacing conversationid in request (#19534)
[Feature] Extend LiveAgent Integration code to include FlowVariable to be sent to FlowHunt (#20378)
[Feature] Create migration plugin for HelpDesk (#20033)
[Feature] Support of 'Tepid transfer' - transfer without contacting with receiving side before completing transfer (#19925)
[Feature] Add additional actions to Mass actions buttons (#16698)
[Improvement] HelpDesk migration plugin doesn't migrate archived tickets (#20566)
[Improvement] Gap between mass action buttons and more button (#20542)
[Improvement] Add Details button for the Intercom migration plugin (#20441)
[Improvement] Remove Key words from KB articles as it's old outdated SEO technique (#20416)
[Improvement] Update Configuration > AI screen (#20370)
[Improvement] Include Feedback-ID email header parameter into process of merging new emails into existing tickets (#20302)
[Improvement] Clear legacy Ticket model (#19740)
[Improvement] Use user's name who added the last message in suggestion, myTicket or topic (#18807)
[Improvement] Add hint/tooltip to inform why variables in email templates are disabled (#18699)
[Improvement] Change process reindex ticket in ReopenTickets task (#17487)
[Improvement] Add "Postpone" button to the ticket grid for mass actions (#14999)
[Improvement] Opposite direction of messages on mobile chat (#5633)
[Fix] Wrong system message when ticket is transferred via API V3 (#20572)
[Fix] Error: trim(): Argument #1 ($string) must be of type string, stdClass given in Filter.class.php (#20556)
[Fix] If the chat button has a long name, its name can interfere with the other elements of the Chat buttons list (#20549)
[Fix] Unregistered user cannot start chat from chat button if chatbot and pre-chat form are enabled (#20538)
[Fix] Chat stuck if cancelled at the same time as answered (#20537)
[Fix] Custom translation for chatbot-related phrases doesn't work (#20535)
[Fix] Upgrade to version 5.54.7.17 caused error 500 on KB (#20533)
[Fix] Infinite loading after hitting save button for APIv1 (#20519)
[Fix] Initiate transfer on external device from agent panel (#20516)
[Fix] Add some space between the "Last displayed" element and the "Save", "Preview and test" buttons in the chat/contact widget settings (#20515)
[Fix] FlowHunt provider API key is not changed (#20500)
[Fix] Ringing chat from the chatbot is not routed or cancelled if online agent doesn't answer (#20499)
[Fix] The option to rate the agent is not displayed to the customer in case the chat was closed by the agent (#20497)
[Fix] Missing gap next to the Create button in KB after search (#20493)
[Fix] Chat welcome message is displayed even when there is a message from customer (#20491)
[Fix] Chat welcome message variable is not replaced with contact data (#20489)
[Fix] Chat stuck in queue after user lost internet connection (#20485)
[Fix] Two agents can answer the chat at the same time (#20480)
[Fix] Chat window closes by itself if pre-chat form is enabled (#20473)
[Fix] Cannot create a chatbot in some languages (#20444)
[Fix] Intercom migration plugin texts changes (#20440)
[Fix] Failure during la_update_5_53_6 execution (#20436)
[Fix] la_update_5_53_5 timeout sometimes (#20434)
[Fix] Incorrect error mapping on Opensips (#20427)
[Fix] Empty line added to the chat on the agent side when sending an attachment with no text (#20426)
[Fix] Broken Copy/Paste in LA app (#20423)
[Fix] Deleted KB suggestions can still be accessed publicly (#20422)
[Fix] Wrong "Copied" icon displayed on the Forwarding email setting (#20417)
[Fix] Lost chatbot conversation after closing the chat manually by an agent (#20411)
[Fix] Error: Incorrect _filters parameter value in Api/V3/Tickets.class.ph (#20397)
[Fix] Warning: Array to string conversion in Qu_La_Legacy_ContactWidget_GeneratorRequestParser.php (#20359)
[Fix] Duplicated chat session (#20346)
[Fix] Setting a chat service for agent via department work allocators does not work (#20338)
[Fix] First and Next answer SLA times are hidden in ticket details SLA tab for postponed tickets (#20258)
[Fix] Translatable strings correction (#20211)
[Fix] Translatable strings correction (#20209)
[Fix] Failed search ticket if search string very long (#20136)
[Fix] Do not hide tickets from disabled features (#19759)
[Fix] Responsive grid - timestamps on the grid are in the server time (#19691)
[Fix] Undefined array key "cwid" in generateWidget.php (#19475)
[Fix] Not possible to transfer ticket via API v3 (#19321)
[Fix] Deprecated: rawurldecode(): Passing null to parameter of type string is deprecated (#18964)
[Fix] Time rule condition allows setting "ticket older than 0:00:00" (#18705)
[Fix] Attachment files exist in qu_g_files but missing in qu_g_new_files (#18631)
[Other] Refactorings and other fixes (#20574)(#20456)(#20418)(#20267)(#20190)(#19834)
