Recently Published Versions

  • [Improvement] Prevent logout (session loss) due to browser tab suspension (#20152)
  • [Fix] In customer chat always displays full agent name instead of alias (#21768)
  • [Fix] DeleteCustomerAndConversations task fails repeatedly on terminated tickets, never completes (#21765)
  • [Fix] BrokenRuleException not handled in TimeRuleActionExecutor::applyRule (#21718)
  • [Fix] Chat transcript is not using agent's Alias (#21714)
  • [Fix] Deleting an invitation fails with an InvalidArgumentException (#21696)
  • [Fix] The rule that applies when Message group added if Message group type is note doesn't work (#21695)
  • [Fix] Telegram messages sent to different bots are added to the same ticket (#21652)
  • [Fix] Mass/rule action to add custom field value does not work for fields with type other than textbox (#21636)
  • [Fix] "It was OK" rating option is incorrectly displayed in the customer portal in mobile view (#21608)
  • [Fix] The “Did [agent name] help you?” message in customer portal is truncated in mobile view (#21606)
  • [Fix] Unable to delete a time rule and change order of time rules (#21587)
  • [Fix] It is not possible to add value for ticket field definitions with legacy types (#21563)
  • [Fix] Date condition with open interval incorrectly filters tickets (#21555)
  • [Fix] Undefined array key 'ErrorMessage' in WhatsAppChannel status callback (#21553)
  • [Fix] Ticket field with Integer validation does not accept numbers starting with 0 (#21494)
  • [Fix] Notifications of WhatsApp and Telegram plan limits (#21456)
  • [Fix] SLA compliance report doesn't work properly (#21421)
  • [Fix] Row subject does not exist when trying to save ticket details form (#21409)
  • [Fix] Error: Failed to remove tags. Failed to change ticket. Id: XXX in PUT /api/v3/tickets/{ticketId} (#21092)
  • [Fix] Error: Row does not exist in POST /api/v3/agents (#21084)
  • [Fix] Error while terminating user session in ChatFinisher.php (#19893)
  • [Other] Refactorings and other fixes (#21814)(#21651)(#21644)(#21619)(#21609)(#21049)(#21625)
  • [Fix] SLA compliance report doesn't work properly (#21421)
  • [Fix] DeleteCustomerAndConversations task fails repeatedly on terminated tickets, never completes (#21765)
  • [Feature] Add support of the SSO for LivePhone app (#20467)
  • [Feature] Export customer's data - encrypted file contents (#19526)
  • [Feature] Display external info - HTTP authentication only in proxy (#19884)
  • [Feature] Join other agents running calls and listen to them (#19540)
  • [Feature] Add RTL / LTR switch to CKeditor (#20038)
  • [Feature] Close all option for the ticket tabs in the top bar (#20638)
  • [Feature] Display external info - HTTP authentication only in proxy (#19884)
  • [Improvement] Include field code value in error Invalid ticket field value (#21486)
  • [Improvement] Archive ticket field definitions instead of delete (#20607)
  • [Improvement] Implement limit on total number of recipients in email answer (#20529)
  • [Improvement] Unify AI Composer and Improver configuration into single "Answer Assistant" setup (#20449)
  • [Improvement] Add phone number matching for Shopify plugin (#20338)
  • [Improvement] Change serialization of local form field definitions (#20179)
  • [Improvement] Update the content of the Configuration > AI section (#20088)
  • [Improvement] Hide "Added label" input if "label added" is not selected in GitHub integration (#20835)
  • [Improvement] Preserve Resolved date after closing a ticket (#20017)
  • [Improvement] Hide old contact widgets themes (#20871)
  • [Fix] Import note event processing missed (#21642)
  • [Fix] Impossible to send new message via Whatsapp (#21603)
  • [Fix] Error when executing update step 5.62.3 (#21539)
  • [Fix] Unable to deserialize DatePreset condition (#21520)
  • [Fix] Chat ringing the agent who is on pause (#21450)
  • [Fix] "Send" button in chat with pre-chat form on mobile view (#21408)
  • [Fix] Fix build quoted text in MessageContentQuotedTextBuilder (#21392)
  • [Fix] Unauthorized Access to chat conversations via chat URL in popup window (#21214)
  • [Fix] Support Broken state for AI models (hide from AI tools) (#21168)
  • [Fix] Listbox field type scrolling issues (#20898)
  • [Fix] Agent is able to change their channel status even though they should not be (#20403)
  • [Fix] Scrollbar visible after clicking on checkbox next to "Un/Available for calls" (#20349)
  • [Fix] Tickets are incorrectly sorted by Importance (#20125)
  • [Fix] api/v3/chats call with _perPage parameter set, does not work correctly (#20043)
  • [Fix] di-verificator gives false positives when Injectable is used where Bind should be used (#19832)
  • [Fix] Agent is unable to disable chats service (#20780)
  • [Fix] API calls functionality status (#20818)
  • [Fix] Import note event processing missed (#21642)
  • [Fix] Impossible to send new message via Whatsapp (#21603)
  • [Fix] Error when executing update step 5.62.3 (#21539)
  • [Fix] Ticket owner change does not immediately reflect in Contact view – requires extra interaction to appear (#20844)
  • [Fix] Chat average time gets messed up after customer uses Start chat again (#19391)
  • [Fix] Error: Unable to end chat, Chat already ended (#19386)
  • [Fix] Freshdesk migration plugin does not properly set up preview for the migrated tickets (#20363)
  • [Fix] Failed to search tickets with string with a dot and number in text (#20867)
  • [Fix] Email Subject with Comma Not Found Using Elasticsearch (#20955)
  • [Fix] From header in generated quoted text doesn't respect template settings or previous email header (#19307)
  • [Fix] Chats ring to agents who are paused (#19613)
  • [Fix] Preserve Resolved date after closing a ticket (#20017)
  • [Other] Refactorings and other fixes (#21580)(#21559)(#21536)(#21519)(#21483)(#21377)(#21117)(#21110)(#20597)(#20595)(#20574)(#20470)(#20469)(#20465)(#20412)(#20290)(#19350)(#19361)(#21536)(#21301)(#21045)(#21109)(#21540)
  • [Patch] Undefined array key 'ErrorMessage' in WhatsAppChannel status callback (#21553)